An Overview of Application Life-Cycle Management

8/13/2019 An Overview of Application Life-Cycle Management

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Application Life-Cycle ManagementImplement High-Quality Solutions Faster andOperate Them at Lower Cost

ALM Product Management


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SAP 2009 / Page 2

Disclaimer

This presentation is a preliminary version and not subject to your license agreementor any other agreement with SAP. This document contains only intended strategies,developments, and functionalities of the SAP product and services and is notintended to be binding upon SAP to any particular course of business, productstrategy, and/or development. Please note that this document is subject to changeand may be changed by SAP at any time without notice.

SAP assumes no responsibility for errors or omissions in this document.


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SAP 2009 / Page 3

Application Life-Cycle Management

The Strategic Value

Accelerated

Innovation

Value discovery andrealization

Innovation withoutupgrade

Near-zero downtime

Operation

at lower cost

Standardize, unify, andautomate operations

Manage complexity Manage SLAs

With Application Life-Cycle Management,

customers implement high-quality solutions faster

and operate them at lower cost

Superior

Quality

of SAP solutions,customer

enhancements andpartner deployments

in terms of functionality,performance,availability and security


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SAP 2009 / Page 4

Application Life-Cycle ManagementIn the Context of ITIL

Demand, Project and Portfolio ManagementService, Application and Project Portfolio Management

Project Management

IT

Reporting

ITAnalytics

IT Service Management

IT Services Catalogue

/ Service Level Management

Incident & Problem

Management /

Request Fulfilment

Change Management

Corporate

Functions

Financial

Management

(Budgeting,

Accounting, Asset

Accounting, Billing)

Sourcing

(Supplier /

Procurement /

Enterprise Asset /

License

Management)

Human Resources

(Skill / Resource /

Workforce

Management, Time

Management)

Risk & Compliance

Management

Marketing & Sales,

Customer

Satisfaction

CIO

Dashboards

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Life-Cycle

Management

Application

Incident

Management

Change

Control

Management

Infrastructure Management



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SAP 2009 / Page 5

Application Life-Cycle Management from SAPProvides a Comprehensive and Integrated Solution

Application Life-Cycle Management from SAP provides processes, tools, services,

and an organizational model to manage SAP and non-SAP solutionsthroughout the complete application life cycle

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ALM

End-to-end Application Life-Cycle

Management processes

Leverage best practice processes

SAP Solution Manager and integrated

SAP and 3rd-party management tools

Optimize your tool portfolio

Service & Support Offerings

Gain access to expertsEducational Services

Empower your workforce

Organizational Aspects

Roadmaps (ASAP, Run SAP)

E2E Solution Operations standards Organizational Model (Customer CoE)


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SAP 2009 / Page 6

SAPs Commitment to Measurable Support KPIsApplication Life-Cycle Management as Important Value Enabler

CPU Utilization and "overall powergrowth rate"

Storage Utilization and growth rate

Run & Maintain work required for

deploying support packages andenhancement packages

Increase number of days without an outage

Reduce mean time to resolve

Reduce overall incidents

Number of emergency changes

Impact of change

Number of failed changes

On current technology stack

Number of redundant custom code/objects; functionality available onnewer releases

Business Continuity Business Process Improvement

Protection of Investment andAccelerated Innovation

Reduced Total Cost of Operations

Application

Life-Cycle

Management

SAPs goal to provide a rating of application support via key performance indicators is

innovative and challenging. The extensive benchmarking phase and mapping of keyperformance indicators to business value will allow customers to fully understand thebenefits of a comprehensive support program.

Peter Wesche, research director, Gartner


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Customer Proof Points

Application Life-Cycle Management is Real

We implemented enhancement package 3 .

In comparison to the upgrade from R/3 4.6C toECC 6.0 we could reduce the costs for installation,configuration, test & go-live of EHP3 by almost10 times.

Didier Magnien, Director Global SAP Systems,Sappi Limited

Realized Benefits due to E2E Solution Operations:

Up to $ 5 million (one time) due to performanceoptimization, up to $10 million p.a. due to datavolume management, and IT Operations productivityincreased by 100%.Rinat Gimranov, CIO,Surgutneftegas

System successfully supported Unilever end-of-year business target of shipping $732 million withoutany performance issues.

Irlei Homero, IT Application Services Manager,Unilever Americas

By eliminating recurring problems, SAP SolutionManager has let DuPont improve systemavailability by 18% and reduced average systemresponse time by 58%.

Michael J. Stoko, Director Global Operations,DuPont

Business Continuity Business Process Improvement

Protection of Investment

and Accelerated Innovation

Reduced Total

Cost of Operations


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An approach in six phases

Application Life-Cycle Management follows the six phasesof ITIL application management.

SAP delivers high value for all phases of the life cycle.

Require-

ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Life-Cycle

Management


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Design Phase

Rapid prototyping and clear project scope

Application Life-Cycle Management assets

Design of future solution landscape available

Future business processes are defined and ready forimplementation

No data loss in the hand-over to build & test phase

Business benefit

Lower project risk through optimized technical

infrastructure planning Lower project cost though pre-configuration,

roadmaps and standardized procedures

Less work for specifications by rapid prototyping

Require-

ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Life-Cycle

Management
http://localhost/var/www/apps/conversion/tmp/scratch_8//Dwdf215/Local%20Settings/Temporary%20Internet%20Files/OLK15/ALM_Demo_1_Design.exe


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Build & Test Phase

Save up to 30% costs while improving quality


Configuration is managed centrally and is guided bypre-defined configuration acceleratorsAll scope changes are tracked and signed offAll modifications are signed off by SAP Scenario-oriented testing ensures solution integrity Load tests support sizing and workload distribution Testing and key user training is performed in one step

Business benefit

Save up to 30% of configuration and test costs

Lower project cost and increased business continuitythrough reduction of unnecessary modifications

Require-

ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Life-Cycle

Management
http://localhost/var/www/apps/conversion/tmp/scratch_8//Dwdf215/Local%20Settings/Temporary%20Internet%20Files/OLK15/ALM_Demo_2_Build&Test.exe


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Deploy Phase

Go Live on time and on budget


All stakeholder and project team member collaboratein one standardized quality processAll changes are approved in quality gates and

deployed in one transport consistently to theproduction landscape End to end scenario traces validate integration,

performance and data consistency

GoLive is signed off by SAP

Business benefit

Lower project risk because of synchronized

deployment Higher business continuity and lower TCO by

improved quality

Require-

ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Life-Cycle

Management
http://localhost/var/www/apps/conversion/tmp/scratch_8//Dwdf215/Local%20Settings/Temporary%20Internet%20Files/OLK15/ALM_Demo_3_Deploy.exe


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Operate Phase

Safeguard business continuity and minimize firefighting


Mission-critical processes are monitored continuously Performance and data growth rate care monitoredcontinuously Potential disruptions are detected and resolved

before the business is impacted

usiness benefitMore than 99% business process availability

Increased business continuity by reduced downtime

Lower cost of operations as no additional tools arerequired, e.g. for monitoring of business processes,systems and interfaces

Require-

ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Life-Cycle

Management
http://localhost/var/www/apps/conversion/tmp/scratch_8//Dwdf215/Local%20Settings/Temporary%20Internet%20Files/OLK15/ALM_Demo_4_Operate.exe


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Optimize PhaseContinuous, non-disruptive improvement and TCO optimization


Improve usage, performance and usability of livebusiness process scenarios Improve applications to fulfill regulatory, tax or other

changed legal requirements Perform technical updates to support latest OS and

DB releases

Business benefit

Lower TCO though

Reduction of existing database size and growthof up to 25% Built-in tools for change and quality management

Protection of investment by Innovation without upgrades Technology upgrades and maximum time for

return on investment and deployments (7-2)

Require-

ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Life-Cycle

Management
http://localhost/var/www/apps/conversion/tmp/scratch_8//Dwdf215/Local%20Settings/Temporary%20Internet%20Files/OLK15/ALM_Demo_5_Optimize.exe


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Requirements Phase

Innovation demand of business departments is fulfilled


SAP provides full visibility of (innovation) offeringsprovided by the SAP ecosystem

Innovation without upgrade is provided with yearlyEnhancement Packages

Delta configuration guidelines are provided to thenext best business practice

Business benefit

Lower project cost by 100% visibility of business

requirements and SAP options Higher business satisfaction by aligned business and

IT processes

Require-

ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Life-Cycle

Management
http://localhost/var/www/apps/conversion/tmp/scratch_8//Dwdf215/Local%20Settings/Temporary%20Internet%20Files/OLK15/ALM_Demo_6_Requirements.exe


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Why SAP?

SAP 2009 / Page 15

Require-

ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Life-Cycle

Management

SAP is now the role model for the evolution of software support

offering an industry game-changing standard for transparency,accountability and the clear measurement of value.

We remain strongly committed to helping our customersboth protect their investments and closely manage costs.

Lo Apotheker, CEO SAP

Only integrated and comprehensive offering to

cover the complete Application Life-cycle forSAP and non-SAP systems

Tools, best practices, accelerators and consultingservices all from one vendor

Open to seamlessly integrate third part servicemanagement solutions

Measurable Benefits for Business and IT (KPIs)


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Holistic approach

Integration from project to solution

Using the SAP Solution Manager tool is an excellent way of covering the live cycle of asolution. It enables us to control every step, from the design, to the realization to the IToperation of the system, and guaranteeing a full tracking and a very effective introduction ofthe system. We considered we obtained substantial benefits with this adoption, reducing TCOand above all we were successful to manage complex projects and edge operations

Martin Flegenheimer, IT Director, Ferrero Germany

Roadmap, Blueprint, and Implementation

Change Control Management

Maintenance

Management

Monitoring &Reporting

Application Incident Management

TestingOperations


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Require-

ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Lifecycle

Management


ALM Processes

Solution Documentation Central documentation of processes, system

landscape, custom code, partner applications,

Template Management Standardize configuration

across multiple projects

Innovation Management Discover and realize enhanced

business functionality

Avoid disruption of business

Test Management Change impact analysis End-to-end test management

Technical Operations

Central monitoring & alerting infrastrucutre Unique End-User Experience monitoring Central administration tools

Change Control Management Integrated quality management Synchronized transports of various components Controlled and documented adjustment of

business processes incl. approval process

Maintenance Management Management of corrective software

packages

Business Process Operations Ensure business continuity Provide Business KPIs Business process benchmarking

Application Incident Management Integrated service desk Involvement of partners in problem resolution Provide root-cause analysis for complex

landscapes with diverse technology stacks

Application Life-Cycle Management provides processes

to optimize business continuity and agility

Upgrade Management

Comprehensive project supportfor release transitions


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Application Life-Cycle Management Processes

Across the Life-Cycle Phases


Requirements Design Build & Test Deploy Operate Optimize

Solution Documentation

Innovation Management

Template Management

TestManagement




Business Process Operations

Maintenance Management

Upgrade Management


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Multiple Roads to SuccessDefine Your Own Roadmap to Application Life-Cycle Management

Define your own roadmapto efficient application life-cyclemanagement depending on factorssuch as:

the maturity of your IT processes your IT projects and project pipeline

cost pressure and cost structurecompared with peers

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ALM

Call to Action: Prioritize your pain points and consume the

application life-cycle management cake in bite-size pieces!


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Mission accomplished:

A single source of truth is established

All monitoring data

All testinformation

All customerdevelopmentsand functionalenhancements

The entiredocumentation

All incident andproblem information

All traininginformation

All maintenanceactivities

All service planning,deliver and follow-upinformation

All business processesAll systems

All service level information

All changeinformation

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Lifecycle

Management

End state objectives:

Same Systems Same Performance

Warren Kaufmann, Associate Director, Colgate-Pamolive

Same InformationSame Processes Everywhere


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Licenses Services

SAPs Commercialization of

Application Life-cycle Management

SAP Enterprise Support

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Life-Cycle

Management


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Agenda

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ALM


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Process View

Solution Documentation Centrally document and relate business processes and technical information of SAP and non-SAP Solutions

ensuring transparency, efficient maintenance and collaboration

Create technical landscape

documentation

Create business process

documentation

Hand-over to

operations

Verify technical landscape

documentation

Update solution

documentation

Create solution

documentation

Documentation ScopeDocumentation

type


Capabilities

Technical Landscape Documentation

Implementation ContentProject Administration and Business BlueprintBusiness Process ConfigurationSolution Documentation AssistantProject Reporting

Solution Directory

Verify business process

documentationHand-over to

operations

SAP 2009 / Page 23


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Key Capabilities

Technical Documentation:

Business Blueprint:

Solution Documentation Assistant:

Provide central, reliable andup-to-date system landscapeinformation for SAP andthird-party systems

Analyze systems automaticallyto provide a full-scale systemusage report and corebusiness process models

Describe business processesmapped to SAP and non-SAPsystems


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Process View

Innovation Management Represents the identification, adaptation and implementation of new and enhanced future-proof business

and technical scenarios

Is a part of the application lifecycle and is designed to decouple technical installation from businessinnovation

Uses the SAP Solution Manager to implement the innovation in the system landscape

Demand SAP Service Marketplace

SAP Community Network

SAP Solution Composer

Business andTechnical Aspects Project Administration

Business Blueprint

Implementation Content

Maintenance Optimizer

Installation Tools

Enterprise Service

Repository / ES workplace

Configuration Central Template

Configuration

Business Process

Configuration

Custom Development

Documentation

Composition Environment/

Business Process

Management

Test Management Test Management

capabilities

Requirements Design Build Test

Quality ManagerBusinessProcess Expert

SystemAdministrator

BusinessProcess Expert

Business

Deploy

SystemAdministrator

Deployment Quality Gate Management

capabilities


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SAP 2009 / Page 26


Key Capabilities

Implementation Content:

Business Process Configuration:

Provide predefined businessscenarios and business processesaligned with SAP Solution Mapsto enable projects to performscoping, configuration, and testing

Creation of pre-configurationand performance of configurationactivities to implement thebusiness processes as definedin the Business Blueprint scope


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SAP 2009 / Page 27

Template Management

Process View

Template Management

The template management approach allows customers with multi-site SAP installations to efficientlymanage their business processes across geographical distances from initial template definition totemplate implementation and template optimization, for example as part of a global rollout.

Innovation

Management

capabilities

Business Process

Configuration

Require-ments

Design Build Test

Template Creation and Update

Deploy Optimize

Business Process

Configuration

E-Learning

Management

Test Management

capabilities

Template Implementation

Project

Administration

Business

Blueprint

Project

Administration

Business

Blueprint

Solution Directory

Comparison and

Adjustment

Requirement rollback &template update*

* Tool support with SAP Solution Managerplanned

Rollout of updated template


Assistant

Project Reporting

Project Reporting

GlobalASAP Template Roadmap

GlobalASAP Rollout Roadmap


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SAP 2009 / Page 28

Template Management

Key Capabilities

Template Blueprint and Business Process Configuration:

Template Comparison and Adjustment:

Design and pre-configurestandardized business processesand package them in a template forglobal rollout

Compare and validate currentvalues of configuration items ofmany systems against a definedtarget or standard configuration


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Capabilities

Test Management

Process View

Test Management Functional and performance testing of SAP-centric business processes to ensure validated system

behaviour after software change events

Business Blueprint

Test Planning

Test System SetupTest Execution

Apply Changesto Production

Change ImpactAnalysis

SAP SolutionUpdate

New SAP

Solution

Test Scope IdentificationType of Change

Test Management Process

Test Option 1 Business Blueprint Test Workbench eCATT SAP Loadrunner

B.P. Change Analyzer SAP TDMS Root Cause Analysis

Test Option 2 Business Blueprint SAP Quality Center SAP TAO SAP Loadrunner

B.P. Change Analyzer SAP TDMS Root Cause Analysis

SAP 2009 / Page 29


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SAP 2009 / Page 30

Test Management

Key Capabilities

Business Process Change Analyzer:

Test Workbench:

Change Impact Analysis ofsoftware changes on mission-critical business processes

Management of functional testsfrom test planning to test executionand test reporting


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SAP 2009 / Page 31


Process View

Change Control Management Workflow-based management of business and technology-driven changes, with integrated project

management and synchronized deployment capabilities.

Standardized process leading to improved reliability of solution and minimized risk through segregation ofduties and transparency of changes

Efficient solution management all project and system information is saved in SAP Solution Manager

Maintenance

Management

Innovation

Management

Test Management

Require-ments

Design Build Test


Deploy Operate

Enhanced Change & Transport System (CTS+)

Quality Gate Management

Change Request Management (ChaRM)

Change Diagnostics

Configuration Validation

CDMC Solution

Documentation


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SAP 2009 / Page 32


Key Capabilities

Quality Gate Management:

Enhanced Change & Transport System:

Phase-based overviewof the status of software changeprojects.

The project phases aregoverned by quality gates.

Synchronizing transports of allchanges into subsequent systemsincreasies transparency of thesoftware change process.

One Transport Tool (CTS)

supports all developmentworkbenches and applications.

The tools for creating applicationsand content are the same.

Integrated into thedifferent workbenches.


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Process View

Application Incident Management Enables a centralized and common incident and issue message processing in multiple organization levels Offers a communication channel with all relevant stakeholders of an incident. The process includes

business user, SAP experts@customer, SAP Service&Support and Partner Support employees.

Is integrated in all ALM processes of SAP Solution Manager, in any SAP Business Suite solution and couldbe connected to an NonSAP Help Desk application

Includes follow up activities as knowledge research, root cause analysis or Change Management

Business Department

Business Process execution

!

SAP SupportSupport Department @ Customer

SAP Problem Database(Service Marketplace)

SAP support of complexproblems

Support classifies asincident or problem

Support analyse, searchesand provides resolution

User reports incident

Capabilities Service Desk

3rd party Service Desk interface

Solution Database

Service Connections

Global Service & Support Backbone

Notes Assistant

Issue Management

Service Desk for Service Provider

Root Cause Analysis

SAP 2009 / Page 33

A li ti I id t M t


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SAP 2009 / Page 34


Key Capabilities

Service Desk:

Root Cause Analysis:

Manage incidents between thecustomer business unit and allsupport levels: customer IT,SAP Support and SAP partners.

Due to the integration in SAPapplications, the Service Desk

gathers context data for theincident.

End-to-End Root Cause Analysis

E2E Trace Analysis E2E Workload Analysis E2E Exception Analysis E2E Change Analysis

Wily Introscope (Right to viewlicense)

BMC Appsight for SAP ClientDiagnostics

T h i l O ti


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SAP 2009 / Page 35


Process View


Represents all capabilities for monitoring, alerting, analysis and administration of SAP solutions Allows customers to reduce TCO by predefined content and centralized tools for all aspects of operations

in SAP Solution Manager

Provides End-to-End reporting functionality either out-of-the-box or individually created by customers

Monitor Analyze Change

E2E Root Cause Analysis

End-to-End TraceAnalysis

End-to-End ChangeAnalysis

End-to-End Workload

Analysis End-to-End Exception

Analysis

Technical Administration

Operational Guidance(RunBook)

IT Calendar / Workmode Management

Task Management

Central Tool Access

Technical Reporting

SAP EarlyWatch Alert (for Solutions) Service Level Reporting

Standardized IT reporting Customer specific reporting

Alert

Reporting

Technical Monitoring & Alerting

Status Monitoring

End User Experience Monitoring

Connection Monitoring

Scenario-specific monitoring (e.g. PI, BW,)

Central Alert Inbox

Alert Correlation & Propagation

Central Template maintenance

Open data provider & consumer interface

T h i l O ti


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SAP 2009 / Page 36


Key Capabilities

Technical Monitoring:

Technical Administration:

Central monitoring & alertinginfrastructure.

Central configuration & deploymentcapabilities in conjunction withsystem landscape-awarepredefined monitoring templates

Intelligent alert calculationengine to avoid alert-flooding.

Tools and capabilities to supportTechnical Management andIT operations managementteams in the efficient planning,implementation, execution, andreporting of the day-to-day

operational activities.

B i P O ti


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Business Process Operation

Process View

Business Process Operation SAP Business Process Integration & Automation Management (BPIAM) comprises the most important

application related operations topics necessary to ensure the smooth and reliable flow of the corebusiness processes to meet a company's business requirements.

ALM Process

SAP 2009 / Page 37

B siness Process Operation


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Key Capabilities

Business Process & Interface Monitoring:

Job Scheduling Management:

Business Process Monitoring Solution Directory Service Desk Business Process Operations Reporting Service Level Reporting

Job Documentation

Solution Directory Service Desk Change Request Management Business Process Monitoring Integration with SAP Central Process

Scheduling by Redwood Business Process Operations Reporting

Job Scheduling Health Check SAP 2009 / Page 38



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Key Capabilities

Data Consistency Management:

Data Volume Management:

Business Process Monitoring Data Consistency Toolbox Service Level Reporting Solution Directory Service Desk Data Consistency Check Reports Business Process Operations Reporting

SAP Early Watch Alert Data Volume Management Cockpit

SAP 2009 / Page 39



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SAP 2009 / Page 40

Detect

(potential) bug


Process View

Testing

Apply

collected fixes /enhancements

Import SAP

Note(s)

Deploy

Changes

Plan Mainten-

ance Activity

Maintenance of SAP solutions SAP Notes provide a solution for known issues. SAP Notes are usually applied upon request (e.g. current

incident in productive environment, information from SAP about potential issue (Hot News, SecurityNotes)).

SAP Notes are collected and released as Support Packages. Support Packages are applied to SAPsolutions to comply with legal requirements or run on latest technology.

Go

Live

Download &

Apply packages

Apply single

correction(s)

Note Assistant(SNOTE)

Incident

Hot News

Security Note

Need to applyLegal Change

Decision toincrease SupportPackage level

MaintenanceOptimizer

Installation tools,(e.g. SPAM,SAINT, JSPM)

Apply SAP Notes

according Side-Effect Report

Test Managementcapabilities

Quality GateManagement

capabilities



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SAP 2009 / Page 41


Key Capabilities

Note Assistant:

Maintenance Optimizer:

Implement SAP Notes, whichhave been delivered by SAPservice and support, as solutionproposal for a customers incident,

automatically

Central access point for activitiesto plan and download softwareupdates.

Simplified process to identifyand download applicablesupport items for all of systems, byproviding an organized, easy-to-follow guided procedure

Upgrade Management


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SAP 2009 / Page 42

Upgrade Management

Process View

Upgrade Management Is the identification, adaptation and implementation of new and enhanced business and technical

scenarios

Uses the SAP Solution Manager to manage the upgrade project holistically and effectively end-to-end

Allows SAP customers to better understand and manage the major technical risks and challenges in anupgrade project, and to make the upgrade project a non-event for the business.

Demand Upgrade Info Center

ASAP Methodology

Upgrade Roadmap

Upgrade Dependency

Analyzer

Business andTechnical Aspects Business Blueprint

Implementation Content


Assistant

Custom Development

Management Cockpit

Upgrade Tools

Configuration Technical Configuration

Business Process

Configuration

Custom Development

Run SAP Roadmap

Test Management Test Management

capabilities

E-learning

Management

Requirements Design Build Test

Quality ManagerBusinessProcess Expert

SystemAdministrator

BusinessProcess Expert

Business

Deploy

SystemAdministrator

Deployment Hand-over to Support

Quality Gate Management

capabilities

Data Conversions (Unicode)

Agenda


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SAP 2009 / Page 43

Agenda

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ALM

SAP Solution Manager


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SAP 2009 / Page 44

SAP PPM by IDS Scheer

16. Monitor andmanage implementedbusiness processes

SAP CPS by

Redwood

14. Central ProcessScheduling


Extending functionality through integrated SAP Products

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

SAP Productivity

Pak by RWD

3. CreateBPP basedupon SAPtransactionprocess

4. Transferbusiness blueprintand create testrequirements

SAP TAO

6. Requirements provideinformation for components tobe generated by SAP TAO

SAP TDMS

8. Create test datafor test cases using theTest Data Migration

Server (TDMS)

SAP

LoadRunner

by HP

10. Run Load Testbefore GoLive

SAP Quality Center by HP

5.Build manual test cases

7. Compose testcases based onTAO components

12. Update projectanalysis with testresults

SAP UEM by Knoa

15. Monitor and measureend-user experience andperformance

11. Synchronize

defects between QCDefect Management

and Solution ManagerService Desk

2. Update blueprintafter redesigning the

current businessprocesses

1. Create business

processesdocumentation

SAP Enterprise Modeling

by IDS Scheer

SAP Solution Manager Adapter

for Quality Center by HP

9.Run manual andautomatic test cases

SAP Extended

Diagnostics

13. Integrate 3rd party and

custom developedapplications in monitoring &alerting infrastructure


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Integration of 3rd-Party Tools


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SAP 2009 / Page 46

Integration of 3rd-Party Tools

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

Technical

Documentation

BusinessBlueprint

E-Learning

Management

TestWorkbench

Enhanced Change

and Transport System

JobScheduling

Service

Desk

Technical

Monitoring

ChangeRequest

Management

Interface types:

SAP Adapter

OEM

Open Interface

Partner Interface

Link

Planned

Links to documents inexternal data warehouses

SAP Productivity

Pack by RWD

Links to other

training materials

SAP Central Process

Scheduling by RedwoodSAP Quality

Center by HP

CA Wily Introscope

BMC Appsight

Run Book

Automation

CMDB

CCMS-XBP

CCMS

ARIS

Open Service

Desk Interface

eCATT

HP OpenView

BMC Remedy

Open Service

Desk Interface

9 certifiedsolutions



Configuration

Non-SAP

Software


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Define Your Roadmap for


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SAP 2009 / Page 48

Define Your Roadmap for

Application Lifecycle Management

Manage incidents & requests for change

Basic

Configu-

ration

Immediate

StartInnovate & Upgrade

Test

Administer

Report Service Levels

Get SAP Solution Manager ready!

Projects

Extendedconfiguration

Deploy Monitor processes and interfacesManage jobs

Manage volume

Monitor systems & users

Deploy

Maintenance of SAP software

Collaborate with SAP

Proactive Support and Mission Critical Support

Root Cause Analysis

Document Technical Landscape

Document Business Processes

Test

Exploitation Strategies

Projects Business Processes Systems

Implementation and Upgrade Application Focus NW Focus

Time to benefit from SAP Solution Manager is short

Low customer investment necessary

Documentation Types


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SAP 2009 / Page 49

Documentation TypesHow to get a Minimum Documentation and fully exploit the Value

SAP Solution Manager Pre-Requisites for Key Capabilities & Services

SAP Solution ManagerKey Capabilities & Services

SAP Solution Manager capabilitiescan be configured and implemented,based on customer-specific priorities

and roadmaps

Individual services and guided

expert session for desiredconfiguration

The 4 Stepsto fully exploit the value of


To achieve IT transparencySingle Source of Truth

To get access to specific SAPEnterprise Support and SAP Solution

Manager capabilities

SAP Solution Manager enables you to establish a Single Source of Truth for the

support by your operations teams and organization

SAPSupport SLA

Custom CodeDocumen-

tationBusinessProcess

Documentation

ModificationJustification

Check

Custom CodeMaintainability

Check

Root Cause Analysisfor Custom Code

Test Workbench &eCATT

ConfigurationContent

TestContent

Upgrade(Delta Configuration)

Business

ProcessMonitoring

AcceleratedInnovation Enablement

TemplateManagement

Change RequestManagement

Diagnostics

SystemMonitoring

SystemAdministration

Technical SLA &IT Reporting

Custom DevelopmentManagement Cockpit

QualityManagement

ServiceDesk

Deploy (Q-GateManagement, CTS+)

SolutionDocumentation

Assistant

4

3

ASAP

Run SAPfor Industries

Run SAPfor Technology

SelectedCQCs*

AdditionalCQCs*

* Continuous Quality Checks

TechnicalLandscape

Documentation

1

2

TechnicalConfiguration of

Solution Manager

SAP Quality Centerby HP

SAP CPS byRedwood

Documentation of Core Business Processes


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Documentation of Core Business Processes

Decision Tree

Decision Tree: How to come to a central and reliable business process

structure with related documents in SAP Solution Manager

Verify

Discover

Reuse

Transfer

Documentationavailable

somewhere

Tool based

process structurecompatible toSolMan

yes

yes

no

no

Processstructureavailablein SolMan

yes

no

Sign-off by

business

process expert

Continuous

verification

with SoDocA

Adjust

process

structure

Verify results

with business

process expert

Check

completenessof structure

Upload/linkdocuments

Manual transfer

of processstructure

Sign-off by

business

process expert

Continuous

verification

with SoDocA

Adjust

process

structure

Verify results

with business

process expert

Verify process

structure

with SoDocA*

Verify

VerifyUpload/link

documents

Automated

transfer of

process

structure

Verify process

structure

and prepare

transfer to

SolMan

Create process

structure

with predefined

business content

and SoDocA

SoDocA = Solution Documentation Assistant

Upload/link

documents

Upload/link

documents

SAP 2009 / Page 50

Agenda


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SAP 2009 / Page 51

Agenda

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ALM

Expert-Guided Implementation


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SAP 2009 / Page 52

Expert Guided Implementation

Training on the Job at Its Best

Training, practical experience, remote consulting

Day 1 Day 2 Day 3 Day 4 Day 5

SAP expert explains step-by-stepconfiguration using training materials

Execution, 2-3 hours on the same day

Participants have direct access to anSAP expert who directly supportsthem remotely, if necessary, duringthe execution

Empowering, Web session, 1-2 hours each morning

Participants perform demonstrated stepsin their own project, on their own SAPSolution Managersoftware

Expertise on demand, during execution

SAP Solution Manager Service Portfolio


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SAP 2009 / Page 53

Expert Guidance

We solve key challenges

Complete Execution

We deliver a completesolution

Quality Management

We audit and providedirections

Enablement

We provide knowledgeand qualification

Levelof

SAPEngageme

nt

PLANNINGDefine business processand IT roadmap

BUILDINGDeploy initially or expand

RUNNINGRun and incrementallyimprove total cost and value

Road map Workshop

Installation ofSAP Solution Manager

Coaching for SAP Solution Manager

Going-live check for SAPSolution Manager

Software Change Management:Assessment

Quick start for projects

Test Management Optimization

IT Reporting setup

Business Process:Monitoring

Business Process:Document, & Test

Software Change Management:Implementation

Initial configuration

Upgrade / Patching ofSAP Solution Manager

SAP Solution Manager Service Portfolio

SAP Solution Manager Roadmap Workshop


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SAP 2009 / Page 54

SAP Solution Manager Roadmap Workshop

Deliverables

Identification of customer pain points byinterviews

Mapping of Solution Manager functionalitiesagainst these pain points

Matrix of effort and value to identify quick wins Based on SAP best practices and experience

Solution DocumentationImplementation

Test Workbench

E2E Root Cause Analysis

Upgrade

CustomDevelopment

Management Cockpit

E-Learning

Change Request

Management

Deployment & Q-Ga te

ManagementMaintenance Opt imizer

Business Process Monitoring

Incident & Problem

Management

Job Scheduling Management

SystemAdministration

SystemLandscape

Administrat ion

SystemMonitoring

Reporting

Top Issue Management

Ease of Implementation

Value

highvalue-

low effort

Prioritization of initiatives Roadmap

Consolidation of initiatives into a roadmap Each initiative is described in detail

Implementation effort Expected benefits Look and feel Customer experience

Explanation on how to leverage latest SolutionManager release with minimum risk & costs

Technical path forward

Run SAP Training Curriculum:


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SAP 2009 / Page 55

Run SAP Training Curriculum:

Methodology and E2E Solution Operations Courses

Level 1 Methodology Level 2 Standards

Business Configuration

SMI310 (3d ILT): SAP Solution Manager:

Implementation Methodology and Tools inDetail

Business Continuity

Quality Management

E2E060 (3d ILT): Customer Center ofExpertise

E2E040 (2d ILT): Run SAP End-to-EndSolution Operations

How to Use How to Configure

E2E100 (5d ILT): E2E Root Cause Analysis

E2E200 (5d ILT): E2E Change ControlManagement

* E2E220 (3d ILT): Test Management

E2E300 (5d ILT): Solution SupportBusiness Process

E2E400 (3d ILT): Technical UpgradeManagement & Unicode Conversion

E2E500 (3d ILT): Custom DevelopmentManagement

Application Mgmt. & Tech Operations

Application Management


Program Management Office

Custom Development

SM100 (5d ILT): SAP Solution Managerfor Operations of SAP Solutions

SM200 (5d ILT): SAP Solution ManagerChange Request Management

SM300 (3d ILT): SAP Solution ManagerBusiness Process Monitoring

Application Mgmt. & Tech Operations



* E2E220 is scheduled to be released in Q4 2009 : Certification available

Agenda


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SAP 2009 / Page 56

Agenda

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ALM


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Run SAP Methodology


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SAP 2009 / Page 59

Description

Run SAP provides the methodology and best practices to implement End to EndSolution Operations.

Phased methodology focusing on tangible cost reductions in operations.

The phases in the Run SAP road map are based on SAP standards for solution

operations, and structure the implementation

gy

Best-in-class Methodology to Optimize Operations

Benefits

Improved know-how and skills

High degree of standardization and quality

Efficient tools and processes

Successful implementation of holistic solution operations

Reduction in costs of operating applications

Assessment &

ScopingDesign of

Operations

Setup of

Operations

Handover

into Production

Operations and

Optimization

E2E Solution

Operations


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The SAP Standards for Solution Operations


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SAP 2009 / Page 62

CCC

BUSINESS

Global Business ProcessChampion

Regional Business ProcessChampion

ProgramManagementOffice (PMO)

End User,Key User


BusinessProcess Operation

CustomDevelopment

SAP TechnicalOperations

IT Infrastructure

IT

p

are Based on an Organizational Model

SAP Standards for Solution Operations define

Operations Processes

Exception Handling

Data Integrity

Change RequestManagement

Test Management

Upgrade

eSOAReadiness

System Administration

System Monitoring

Incident Management

Root Cause Analysis

Change ControlManagement

SolutionDocumentation

Remote SupportabilityBusiness Process and Interface Monitoring

Data Volume Management

Job Scheduling Management

Transactional ConsistencyCustom CodeManagement

SAP Solution Manager supports


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SAP 2009 / Page 63

g

Mission-Critical Operations with Work Centers

BusinessProcess

Champions

ProgramManagement

Office

ApplicationManagement

TechnicalOperations

MonitorChange

RequestBusiness

Change

ImplementChange

Test

Change

Deploy

Change

Sign-off

Change

based on SAP Standards role-based easy to use and learn

available for SAP Solution Manager 7.0

Work Centers

Role-based user interfaces simplify the access to the

Application Lifecycle Management processes

Customer Center of Expertise


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SAP 2009 / Page 64

Quality Management and Single Source of Truth

The Customer COE drives transparency and integrated Quality

Management to ensure the implementation of SAP Solutions and thenormal flow of mission-critical business processes in the

organization

Central point of contact for mission-critical Situations Single sourceof truth

Ensure business continuity by ensuring the right processes and toolsare in place

Speed innovation by speeding implementation of business processes

Protection of investment: release and upgrade strategy (includingEnhancement Packages)

Reduce and maintain cost of operations

Standardization of Application Life-Cycle Managementfor projects as well as solution operations:

methodologies, processes and tools

Establishing One Quality Process


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SAP 2009 / Page 65

Consistent and End-to-End Integrated

Require-ments

Design

Deploy

Build &

Test

Optimize

Operate

Application

Lifecycle

ManagementQ-Gate

Q-Gate

Q-Gate

Optimize Business BenefitQM for Business ProcessImprovement

Accelerate InnovationQM for Protection ofInvestment

Safeguarding Implementations& DeploymentsQM for Safeguarding IntegrationValidation

Reduce Total Cost ofOperationQM for BusinessContinuity

Business

Configuration

Business

Continuity

Customer Center of Expertise


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SAP 2009 / Page 66

primary

BUSINESS

Global Business ProcessChampion

Regional Business ProcessChampion

Program ManagementOffice (PMO)

End User,Key User

Application ManagementQUALITY MANAGEMENT

Integrated Q-Management, One sourceof the Truth

BusinessProcess Operation

CustomDevelopment

SAP Technical Operations

IT Infrastructure

IT

pCertification of Customer COE Organization by SAP

Functional certification by SAP

underscores a customers commitment tocontinual improvement of its SAP solutionoperations.

Two certificate levels are possible:

primary certification

advanced certification

Together, these levels offer a phasedapproach to the validation of a CustomerCOE organizations full adoption of the

Run SAP methodology. Both levels of

certification require that the organizationcomply with the SAP Standards forSolution Operations.

advanced

Text

Text

Text

Text

Text

Text

P

A


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Application Lifecycle Management:


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SAP 2009 / Page 68

Require-

ments

Design

Deploy

Build &Test

Optimize

Operate

ALM

Available information assets

service.sap.com/alm


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Thank you!

Documents

An Overview of Application Life-Cycle Management