AN INTEGRATION-FOCUSED INTERNAL NEWSLETTER

INSERTINGTHE FINAL

PIECEI.T Migration

21 AUGUST 2015

Reflecting on the effort exerted to bring us to the on-going final phase

Ask JeffSee answers to somecritical Integration questions from staff

Find out what all that jargon means,and what’s going on to enable youenjoy a blissful workflow

BIGGER, BETTER

ONE

IN THIS EDITION 3rd

Dear Colleagues,

Now imagine an erstwhile Enterprise Bank customer walking into

the newly formed company only to be told that his account

information and funds cannot be found post-integration… this is a rd

perfect situation for the beginning of the 3 World War. This

operational aspect therefore can be argued to be the bedrock of

the state of initial satisfaction of the existing customer base.

In other words, we can say that Operations Day 1 deals with all

activities which lead to integration of operational and core

processes of the new company, Heritage Bank Limited (HBL).

These activities termed as “Target Operating Model (TOM)” is an

operations and technology ecosystem that allows a company to

chart a path for achieving its strategic vision on the basis of its

priorities and starting point that typically includes the roadmap

that specifies what HBL needs to do to move from the "as is" to the

"to be".

While working on the new company registration (Legal), it is

paramount that the operations of the already existing EBL and

HBCL have to be streamlined. This general approach helps define

the people, processes and technology required to deliver the

strategy. The strategy implementation plan needs to consider all of

the implications of designing processes, hiring and training staff,

acquiring or building up knowledge, and selecting, implementing,

customising, building and/or integrating systems. To this end, the

best team of consultants in various fields (Risk Management,

Human Resources, Branding and PR, IT, Technology, etc.) were

hired to forestall, take care of any impending operational issue that

may arise and to ensure a seamless operational transition and

during the planned upgrade of our systems. During this point, we regret the inconveniences that may arise as some of our channels may be unavailable, hence, we implore all staff to manage their customers effectively throughout this period.

By now you must have seen the Operational go-live countdown on

SESAME and may have wondered what's going on? This moves us

closer to claim our status as a National Bank. As we conclude the

merger to be One! Bigger and Better with more Experience

centres, more products and services, more customers etc., it is

important we reflect on the effort we have exerted to bring us to

the on-going final phase - the unification of our Operations in

readiness to serve our Customers.

Updates below will throw some light on the

status of the current integration phase as all

parameters have been put in place to achieve

the following;

- CSS cut-over in EBL: the creation

of new EBL customers on HBL

platforms.

- Creation of key CSS processors on

the CBA in order to assist in the

process of account opening.

- EBL ATM migration and cut-over to

see transactions in EBL as HBL

transactions.

- E-channels migrations on all the e-

banking platforms.

- HBC CBA cut over to the new

Server.

- On-going CBA (Finacle 10)

simulation to commence during the

week across board (Both at HBC

and EBL).

- Training for some selected IT

applications in the NEWCO across

all the regions of the bank was

conducted.

- CBA stress testing for selected

transactions. This is to ensure that

users are able to complete

transactions in the test

environment before the OD1.

- Conclusion of the CBA stress

testing for selected transactions. This

is to ensure that users are able to

complete transactions in the test

environment before the OD1.

- We have also embarked on key

equipment checks required for OD1

in order for us to know the

equipment that require replacement

so as to promote uniformity in

processing across board.

The Fusion Newsletter August 21, 2015 copyright 2015 Heritage Bank

Operational go-live

Countdown

TheIntegrationGuru

Hi Friends!

Some staff of Heritage Bank and Enterprise Bank have recently asked questions relating to the integration of both organizations. The questions have been published here with their answers to help clarify concerns for all who might have similar questions.

I hope they are useful.

What are the benefits of this acquisition?Q

Our newly acquired customers (from EBL) will

enjoy zero COT services on all our current

accounts and this includes corporate accounts.

This and many more benefits will be enjoyed by

our customers

A

As a previous Enterprise Bank customer,

do I need to register my Bank Verification

Number (BVN) with Heritage Bank?

Q

All Enterprise Bank account holders who have

registered for their BVN do not have to re-

register. However, all account holders who are

yet to register will be required to do so

immediately.

A

What are the changes customers are likely

to face?

As a previous Enterprise Bank

customer, will I be charged when

transferring to a heritage account?

As an Enterprise Bank customer, do I need

to open another account with Heritage

Bank?

Q

Q

Q

A

A

A

A few planned changes are expected. Amongst

these include; The Name of the Bank, Signages,

Cheque Books, Account Numbers, The

Corporate Signature/Brand, Communication

Channels, Bank Website, Head Office Address,

New Management and lots more.

No, there will be no interbank charges

when transferring from an “Enterprise

account” to a HBL account.

No, you do not need to open a new Heritage

bank account as your already existing Enterprise

bank account will be migrated to the new bank.

Prevent that awkward moment of not knowing

what is being talked about on media platforms.

Watch out for our One! Bigger! Better! Media

campaign in the national daily newspapers, join the

conversation on social media using #WeAreOne

#OneBiggerBetter and you stand a chance of

winning lots of exciting prices.

Don't be left behind!

The Fusion Newsletter August 21, 2015 copyright 2015 Heritage Bank

IT Migration

updates

Nigeria Banker’s Games

It’s that time of the year when we lock horns with

our comrades in other Banks for the top dog

position in the Nigerian Banker’s Games.

Enrolment is open to all staff to participate in

different gaming activities such as Football, Table

Tennis, Lawn Tennis, Chess, Scrabble, and Athletics.

… Let’s play hard and bring the trophies home!!!

Editorial team

Fela Ibidapo (Editor-in-Chief); Olufemi Adekola (Writer); Chubike Agu (Editor & Visual Lead); Maureen Steve-Obi (Assistant Editor)Ayodele Ajayi (Visual Editor);

For enquiries regarding the Fusion Newsletter:

send an email tocorporateaffairs@hbng.com

Have a wonderful weekend!!!

Your Timeless Wealth Partnerwww.hbng.com

ü Migration test of HBC Finacle Core and other Finacle module to NewCo servers

ü Successful test connections of Delivery channels (ATMs, POS, MOBILE etc.) and third party applications (Trade Portal, CMS etc.) to Finacle (NewCo servers)

ü Successful test Posting of delivery channels transactions on Finacle (NewCo servers)

ü Test migration of Finacle Treasury to NewCo servers

ü Successful test connection and posting of Finacle Treasury transactions on Finacle (NewCo servers).

ü HBC Finacle application is now set to go live on the new environment.

Please note the full meaning of the abbreviations- CBA:

Core banking application (Finacle 10), ODI: Operations

Day 1 and CSS: Centralised Shared Services. In summary,

update of the following four key technology work buckets:

Core Banking Application (CBA), Infrastructure, Network

and eChannels.

Currently on-going;

ü Policy harmonisation.ü New expense approval limits.ü Key process application hosting on the e-learning

platform.ü Link upgrade across the entire EBL estate is

almost complete.ü ATM cutover activities have commenced.ü User/role creation activities are ongoing.ü Migration of EBL banking data commenced on

thMonday 17 .ü Phased rollout of Network integration across the

entire EBL estate is ongoing.ü EBL Computer migration to the new

environment is ongoing.

The Fusion Newsletter August 21, 2015 copyright 2015 Heritage Bank

The on-going deposit drive is not only a business-building

or market-share-gain program, it is proof of our collective

commitment to the long-term value of sustained growth

and market leadership.

The Special Deposit Drive

In this oil-crisis era, with

economic standstill and Naira

i n s t a b i l i t y r u l i n g t h e

atmosphere, the deposit drive,

through our col lect ive

strength would boost our

business, outwit competition to acquire new

opportunities in this trying times. Let’s put in more effort

and get rewarded for hard work.