An Enduring Commitment to Quality Care for Hawaii’s Elderspalolohome.org/wp-content/uploads/2017/06/2016... · 2016 was a year of continued growth and development of Palolo Chinese

PALOLO CHINESE HOMEBetter Care . Better Lives

An Enduring Commitment to Quality Care for Hawaii’s Elders

2016 Annual Report

2017 Board of DirectorsExecutive Committee

Eric K. Watanabe, CPAChair/President

Douglas C. Smith, Esq.1st Vice President

Walton K. T. Shim, MD2nd Vice President

Patricia A. L. Blanchette, MD, MPH, CMDSecretary

Dick I. OshimaTreasurer

Roger K. S. Liu, CPAImm. Past Chair/President

Frances H. GooBoard Representative

DirectorsBeverly C. Ament

Gordon S. K. Au

Peter Backus, CFA

Anthony J. H. Ching

Russell J. Lau

Gladys K. Lee

Christy Zeng Lei

Lester K. M. Leu, Esq.

Andrew M. O. Moats

J. P. Schmidt, Esq.

Dana-Ann S. Takushi

Lawrence K. W. Tseu, DDS

Blossom Y. Tyau

Paula E. Yoshioka

Directors Emeritus

Carolyn Y. K. Ballou

Clinton K. L. Ching

Henry B. Clark, Jr.

Bernard W. K. Fong, MD

Wesley F. Fong, Esq.

Chew Nung Lum

Albert Q. Y. Tom

Leadership Team Darryl N. Ing

Chief Executive Officer

Darlene H. Nakayama, NHAChief Operating Officer

Brenda T. KumabeChief Financial Officer

The blessing of “long life” is universally celebrated. At Palolo Chinese Home, the character for longevity (shou) has

long been used as a symbol. The artist, by adding two brush strokes, has incorporated the Chinese character for people or mankind (ren), and the result is an image of a roof embracing

long life – our wish for you. The unbroken circle signifies our mission of continuous care

and respect for our kupuna (elders). Logo designed for Palolo Chinese Home

by Clarence Lee.

Palolo Chinese Home 2016 Annual Report 2

An Eventful Year 2016 was a year of continued growth and development of Palolo Chinese Home’s (PCH) facilities and programs. It saw the construction of a new 69-bed skilled nursing facility. We are proud that our programs and activities helped us to continue our mission “to assist and care for seniors and their families by providing a contin-uum of care that is professional and interdisci-plinary, in a multicultural setting.”

Following are some of the year’s achievements:

• Palolo Chinese Home continued to be given a Five-Star Rating by the U.S. Centers for Medicare and Medicaid Services (CMS).

• Our HINOA program (Hawaii Neighbor-hood Outreach to the Aged) had a 13% increase in service level, aligning with the desire of today’s seniors to receive services in their own homes. We anticipate that this trend will continue with the increasing senior population. To improve overall efficiency, HINOA assumed management of Senior Day Care (SDC) midway through 2016. Part-

time and on-call SDC staff were trained and employed to meet requests from seniors in the community by providing HINOA home services.

An Enduring Commitment to Quality • For the second year in a row, PCH was a

Providigm’s Embracing Quality Award win-ner for outstanding commitment to quality and as a top performing nursing home in the U.S. and Canada.

• PCH residents and Senior Day Care partic-ipants have always benefitted from the time and skills generously donated by volunteers. In 2016, 52 groups gave 549 volunteer hours to PCH. Special thanks to the Tzu Chi Foun-dation for visiting PCH on the third Satur-day of every month to engage residents in morning exercise, gentle touch, one-on-one sessions and staff training; and to Gladys Lee and members of the Palolo Chinese Home Women’s Auxiliary for again sponsoring a total of 12 resident activities this year.

Our Report to the Community

Roger K. S. LiuPresident and Chair, 2016

Darryl N. IngChief Executive Officer


A Solid Financial Position • PCH continues to be in a solid financial

position and received an unqualified 2015 financial audit with no management let-ter comments for the fourth consecutive year. The Home met or outpaced others in Hawaii’s skilled nursing Dun & Bradstreet sector in 2016. Our D&B rating of 1R2 im-proved from Good to Best Tier 1 ratings in delinquency risk, financial stress and supplier risk ratings.

• Our fundraising activities continued throughout the year with several signif-icant grants awarded to PCH. Among these awards was a Hawaii Community Foundation (HCF) Persons-In-Need grant for $225,000 to subsidize the costs of HI-NOA services for low income seniors, and a $10,000 gift in support of the HINOA program from Friends of Hawaii Charities (proceeds from the Sony Open).

• • •

• The 26th Annual Dynasty Invitational Golf Tournament was held on Friday, May 13, 2016, at the Ala Wai Golf Course. Russell Lau was the Honorary Chair of the tourna-ment, which brought out 176 golfers and raised $45,037 for the Capital Campaign.

• Our Capital Campaign goal to raise $3 mil-lion was met with a major contribution of $1 million from the Harry Wong Foundation.

New Facility to Serve the Community • Construction of a new 69-bed skilled nursing

facility was completed in the fall. PCH held a blessing ceremony for the Harry Wong Building and began admitting residents to the new facility on November 11, 2016.

• Other campus improvements (new/addition-al parking, roadway paving and landscaping) were also completed. The PCH redevelop-ment project will culminate with the renova-tion and repurposing of Victoria Ward Hall.

As we begin 2017, we once again thank you, friends of PCH, for your generous and contin-ued support. All of us at Palolo Chinese Home know that reaching annual milestones, main-taining high standards and meeting our mission to assist and care for Hawaii’s elders and their families, are achievements made possible only with your help.

Mahalo,

Roger K S Liu Darryl N. Ing Roger K. S. Liu Darryl N. IngPresident & Chair, 2016 Chief Executive Officer


Palolo Skilled Nursing & Rehab Center

A Dedication and Blessing Ceremony: The Rev. Deborah Ball, Clinical Spiritual Counselor/Chaplain for Palliative and Hospice Care at Islands Hospice, and Stephanie Fan, Commissioner of the Tzu Chi Foundation, blessed the outside of the new building, every room inside, the nurses’ stations, and everyone present at the milestone event held on November 11, 2016. Residents and family members can enjoy the calming lily pond in the inner courtyard of the new building.


Financial SummariesYear Ended December 31, 2015

Statement of Financial Position

Cash and Cash Equivalents 3,191,460Accounts Receivable, Net 791,940Contributions Receivable, Net 225,770Prepaid Expenses 135,407Inventory 86,296Investments 492,823Deferred Loan Fees 62,441Property and Equipment, Net 19,411,742Memorial Plots 4,000Real Estate Held As Investment 368,900Trust Assets 236,440

Accounts Payable 238,798 Construction Payable 244,565 Retainage Payable 95,635 Accrued Payroll 254,010 Accrued Vacation 223,232 Deferred Revenue 15,981 Current Portion of Long-Term Debt 11,530

TOTAL ASSETS 25,007,219

ASSETS

LIABILITIES AND NET ASSETS

TOTAL LIABILITIES 4,116,463NET ASSETS 20,890,756TOTAL LIABILITIES AND NET ASSETS 25,007,219

TOTAL CURRENT LIABILITIES 1,083,751

LIABILITIES

LONG-TERM DEBT, NET OF CURRENT PORTION 3,032,712


Financial SummariesYear Ended December 31, 2015

Statement of Activities

REVENUES AND OTHER SUPPORT

Program Services 10,718,814Contributions and Grants 93,932 Other Donations (Golf Tournament, AUW) 100,114Investment Income 11,563Other Income 179,692 Total Revenues and Other Support 11,104,115

EXPENSES

Program Services 9,210,184Management and General 1,471,337 Fundraising 303,072 Total Revenues and Other Support 10,984,593

Program Services: 96.53%

Contributions and Grants: .85%

Other Donations: .90%

Investment Income: .10%

Other Income: 1.62%

Program Services: 83.85%

Management and General: 13.39%

Fundraising: 2.76%

INCREASE IN NET ASSETS 1,233,889 NET ASSETS AT BEGINNING OF PERIOD 19,656,867NET ASSETS AT END OF PERIOD 20,890,756


Mahalo to Our DonorsA heartfelt mahalo to those listed here and those who wish to remain anonymous

for their generous support of Palolo Chinese Home.

The following individuals, organizations, corporations, foundations and trusts made contributions to Palolo Chinese Home between January 1, 2016 and December 31, 2016.

Karen L. Ah MaiDavid C. Ai Charitable Trust Rev. Abraham Kahu Akaka Ministries Foundation Sandra P. K. AkakaLorraine K. AkanaAaron AkauAll Island Case Management Corp.Allied Builders SystemAloha Mustang & Shelby Club of HawaiiAloha Pacific Mobile ImagingAloha United WayHarold W. AloiauMr. & Mrs. Richard W. AloiauAlphaPoint, Inc.Carolyn AmbroseAlice ArakakiClaire AriyoshiAssociation of Chinese from Vietnam, Cambodia & LaosAtherton Family FoundationBaldwin AuCarol Au Gordon S. K. & Lana AuJane M. AuKathryn AuNancy W. AuMaxine BabaVerna C. N. Leong BackmanMr. & Mrs. Marshall Ballou Bank of HawaiiHolly BergosaPatricia A. Lanoie BlanchetteI. D. Blume Patricia Boeckmann, RN, MHA

Wayne Bolton BorthWilliam M. Borthwick, Jr.Brighton Rehab Bristol Hospice Hawaii, LLCCynthia M. L. Yee BronsonBurt's Union ServiceCKW Financial GroupC.Q. Yee Hop & Company, Ltd.Patricia A. CardinalCastiglione a Casauria FoundationVicky CayetanoCentral Building Company, Ltd.

Central Pacific BankChaminade UniversityMr. & Mrs. Allan K. L. ChanTien Shek ChanAileen ChangAnnie K. S. ChangBernice H. K. ChangElaine M. L. ChangEleanor S. ChangGloria W. H. ChangKaren ChangLeonard K. K. ChangMyra H. K. ChangPatricia L. Chang


Rosita Ping-Hwa ChangStephen M. W. ChangWalter T. C. ChangNicole R. ChapmanAileen K. CharKendall CharCynthia CheeSau Ping (Wieland) CheeSharon CheeDerrick M. X. ChengLorinda Cheng-ArashiroMr. & Mrs. Ho-Ming CheungAmy ChinakaChinese Chamber of Commerce of HawaiiChinese Christian Association of HawaiiChinese Cultural ClubChinese English Debating SocietyChinese Physical Culture Assn.Chinese Women's Club of HonoluluMr. & Mrs. Clinton K. L. ChingMr. & Mrs. Donald K. H. ChingFranklin K. H. ChingHung Wo & Elizabeth Lau Ching FoundationKin Min ChingLarry & Beatrice Ching FoundationNorman K. Y. ChingNorman Y. S. ChingMr. & Mrs. Philip H. ChingRickerd K. ChingRonald K. F. ChingTrudy L. O. ChingYi-Chuan ChingMargaret K. K. H. Ching TrustTheodore Y. H. ChinnMyrtle ChoanMona K. O. ChockOwen G. L. ChockHoward Chong, Jr.Mr. & Mrs. Kenneth D. H. Chong

Lois G. K. ChongLuther H. W. ChongMerle K. H. ChongJoseph H. ChooEsther ChowEthel Chang ChowAlvinia L. ChoyMr. & Mrs. Charles K. W. ChoyClarice F. ChoyFrancine ChoyEleanor U. ChuElma S. Y. ChuMr. & Mrs. Lester H. T. ChuckArline ChunMr. & Mrs. Daniel H. W. ChunDarren K. O. ChunEvelyn ChunHoward W. C. ChunJames Y. T. ChunJeanette M. ChunMr. & Mrs. John G. ChunLaura L. W. C. ChunMarion L. ChunMichael K. W. ChunPatrick E. ChunSau Kin Wong ChunEdward Y. C. ChunAllen ChungJane C. Chung

Myrna P. Chun-HoonRichard Chun-HoonDTRIC Insurance Company, Ltd. Carrie T. DangBernard E. DanielsonMelba L. DeMelloPhillip Yi Le DengDongbu InsuranceThomas K. DuvauchelleWayne A. EmbryGladys Wee EvensonGladys A. EwartUmon Y. EwartMr. & Mrs. Uson Y. EwartFong-Ling FanFrank Farm, Jr.Finance Factors FoundationFirst Hawaiian Bank FoundationEddie Flores, Jr. & Elaine FloresBernard W. D. FongDonald W. T. FongEdwin Y. W. FongHiram L. Fong, Jr.Hiram L. & Ellyn Fong FoundationMr. & Mrs. Wesley F. Fong, Esq.Mr. & Mrs. Joseph Foo, Jr.


Foodland Super Market, Ltd.Edward C. FradyFriends of Hawaii CharitiesMr. & Mrs. Herbert T. FujikawaAgnes H. FujimotoBessie FukedaEric S. FukunagaMark FukunagaFrancis B. FullerHelene C. FullerSharon S. FunasakiGwen Chun FungClifton FurukawaMr. & Mrs. Kosaku FurunoScott GardnerCara Gee Global Federation of Chinese Business WomenCatherine GoldAlice Ching GoldsmithSandra Yap GonsalvesJuan GonzalezElwin D. H. GooJudy Goo David R. GrayHMAA Victor Han Bradley HaraGil Harden Nobuyo HasegawaHawai‘i Community Dennis M. Higa

Arnold HirotsuMr. & Mrs. Wesley HiyaneWilliam HoHonolulu Chinatown Lions ClubTianzhu HuangRena HwangLana Ige Mylene IgnacioDennis IkedaTerumitsu IkedaDarryl N. IngDarwin K. IngDavid Ing Joey Ing Josie G. T. IngLouise K. Y. IngMr. & Mrs. Noble K. H. IngKatrina S. Ing-ShumIsland Insurance CompanyIsland Insurance FoundationIsland Paradise Investments, Ltd.Islands HospiceDaisy IwamotoPatsy M. IzumoSatoru IzutsuCora Jay Jerilyn JeffryesDora Y. JinnoharaTheodore JungStephen K. M. KahnGary K. KajiwaraDoris K. T. KamGrace B. KamHenry T. Y. KamLydia T. C. KamMr. & Mrs. Wilfred Y. B. KamKams' SocietyClifford S. KarimotoKathleen KauMr. & Mrs. Thomas N. KawamuraCarl M. KawauchiKriston M. I. KeeneKet On Society

Ellen KnightMary Ko Lynn Koba Ann H. KobayashiEllen KobayashiHeidi E. KoizumiKoko Head Lions ClubRamona KongMr. & Mrs. Walter S. KubotaBrenda T. KumabeKung Sheong Doo SocietyKuo Min Tang Physical Culture Assn.Atsuko N. KurataniKutt Hing SocietyCarol A. KuwasakiMr. & Mrs. James KwongSybil S. Y. KyiCynthia Lai Evelyn Y. LamPeter Lam

Lani International, Inc.Daniel B. T. LauGlenda L. H. LauGlenda Y. N. LauHang Hin Lee LauMarcia L. LauMerton S. C. Lau


Russell LauThomas K. L. LauVicki Jo LauMr. & Mrs. Walter T. Y. LauMr. & Mrs. Wilfred D. L. LauBoi Lien Le James LeavittCapt. & Mrs. Benjamin LeeChin Nyean LeeDane W. LeeErnest K. H. Lee, MDGladys K. LeeHarry M. LeeShin Ja Lee Winifred H. LeeRichard M. J. LeonApril K. Y. LeongLeonard K. P. LeongPatricia N. H. LeongMr. & Mrs. Peter LeongRobert H. Y. LeongRobin J. LeongRose L. LeongMr. & Mrs. Lester K. M. LeuKa Nung LeungArthur Li Brian Lim, CPA Ronald LimMr. & Mrs. Alan M. F. LingJuliette LingLing Hou Hing Pang SocietyMr. & Mrs. Gerald M. C. LiuRoger K. S. & Sandra LiuMarsha W. LoMr. & Mrs. John LoiLongevity Intl. Enterprises Corp.Mr. & Mrs. Calvin K .H. LooViolet Loo Harold & Janet LookCarol LopezKaren N. LouiMr. & Mrs. Roland LouieAddie C. P. LuiDonald H. D. LuiMildred W. Lui

Helen Y. LukeMr. & Mrs. Herman LukeBruno K. H. LumCheong LumDorothy K. LumDwight LumFrances Lum

Mr. & Mrs. Francis C. H. LumGordon G. W. LumJuliette LumLinda H. Y. LumMichael J. LumPatricia J. H. S. LumMr. & Mrs. Richard W. K. LumSandra Yin LumMr. & Mrs. Thomas C. H. LumJennifer S. J. Lum-OtaLung Doo Chung Sin Tong SocietyDr. & Mrs. Walter S. F. LungDr. & Mrs. Calvin L. Y. LyauDr. & Mrs. Gabriel Wai Chiu Ma

Norma Ma Gui-Chi MaharCarissa MananganLynn B. MarianoSylvia Y. MatsuiHerbert MauFrank W. Mauz

McInerny FoundationMeadow Gold DairiesNancy MetcalfCarmen W. M. Y. MeyerWallace S. MiyahiraRose L. Miyashiro, TrusteeRobert K. MiyashitaAileen MomoharaGary A. MomoharaHenry MowStuart NakamotoJane Y. NakamuraDarlene H. NakayamaRodney NakayamaNetwork for Good


Mr. & Mrs. Jacob Y. W. NgThomas T. NishiokaTeresa S. Novio OCAW-Org. of Chinese American WomenOcean View CemeteryGregg OishiHazel OkawakiDarren OkazakiLawrence S. OkinagaLuzony (Sonny) OlivaresOn Tong Tung Heong SocietyMr. & Mrs. Dick OshimaOshima Company CPA, LLCEthel OtaguroPSH Insurance Palolo Auto Service, Inc.Palolo Chinese Home AuxiliaryDr. & Mrs. David L. PangDebbie Y. PangMr. & Mrs. Eugene K. S. PangGlenn M. L. PangViolet Lau PangParty City of Hawaii, Inc.

George PennerProgressive Communications, LLCPyramid Insurance Centre, Ltd.Ribbon Productions LLCRoyal ContractingSH Consulting, LLC Mel Saiki Richard S. SakamotoRiley Scott SandersYaeko SantokiSee Dai Doo SocietyServco FoundationArthur T. S. ShakPhyllis N. T. SheaJean K. & Gary ShibuyaWalton K. T. ShimMr. & Mrs. Melvin ShiratoriMr. & Mrs. Lawrence W. J. SiuDouglas C. SmithCarol D. C. SmythRichard So Rocky Y. N. SoEd Sonoda Plumbing, Inc.Mr. & Mrs. Edward K. Sonoda

Eileen M. SoongStraub Clinic & HospitalMr. & Mrs. Michael Y. SugimuraSusan L. SumidaTaipei Economic & Cultural OfficeLori A. Y. TakaoDana-Ann TakushiLeatrice Y. TamRonald TamPaul TaniyamaPaul TanoueMr. & Mrs. Masaichi TasakaThe Breakers HotelThe Center for Asia-Pacific ExchangeThe Christ Centered Community ChurchMr. & Mrs. Lloyd ThompsonMr. & Mrs. Kenneth L. ThongKathleen TigheTeresa TingDaryl J. TokashikiBrennan Wayne TomMalcolm J. TomMyron K. L. TomRoger Tom Mr. & Mrs. Wallace S. D. TomMr. & Mrs. William TomRussell Y. TomitaBertha TomiyasuRoy TsuchidaEvelyn C. TsudaKevin TsudaTsung Tsin AssociationBlossom Y. TyauDavid TyauUnited Chinese Community CoalitionUnited Chinese Society of HawaiiUnited Laundry Services, Inc.Lorraine WachiMr. & Mrs. Michael WalshEric Watanabe, CPA


Jhamandas Watumull FundThe Harry & Jeanette Weinberg FoundationAdrienne WingMr. & Mrs. James Ching WoRobert & Betty Wo FoundationWendell WoAlfred K. W. WonMr. & Mrs. Albert S. P. WongAlvin WongAmy L. WongCalvin Y. K. WongCharles & Eleanor WongMr. & Mrs. Cyril B. Y. WongDenis & Roberta Wong FoundationDennis K. W. WongElaine WongElizabeth K. L. WongGina WongHarry C. & Nee Chang C. Wong FoundationMr. & Mrs. Henry L. WongMr. & Mrs. Herman W. C. WongIrene K. O. WongJohnson K. C. WongKiman WongKayoko WongMarion WongMuriel K. J. WongRonald C. W. WongStephen K. WongDr. & Mrs. Walter B. W. WongWilliam K. C. & Ann WongWilliam W. WongWillis M. W. WongWong Kong Har Tong of HawaiiWong Leong Doo Benevolent SocietyLorinda G. Wong-LauBenjamin Q. T. WooClifford Woo Realty, LLC

Every effort has been made to recognize donors to Palolo Chinese Home during the speci-fied time period. We apologize for any errors that may have been made inadver-tently. Please communicate corrections to the Development Office at (808) 739-6033.

Kevin Wu Wu Family Foundation Gwen N. Yamada Rodney & Frances F. Yamamoto Narcissus S. M. Yap Mr. & Mrs. Douglas Q. L. Yee Herbert & Ann Barbara H. Yee Stanley C. Yee Stephen Hwa Kuo Yeh Lynn Yoshida Ann D. Y. Young Charlene Young Elizabeth Young Dr. & Mrs. Franklin S. H. Young John H. L. Young Dr. & Mrs. Joseph W. C. Young Karol & Joan Young Kwai S. Young Lenore F. Young Lisa A. Young Louise K. L. Young Nicholas YoungNorma Young

Pauline Tseu Young Verna H. F. Young Beatrice M. H. Young Foundation, Inc. & Douglas K. T. Ho Charitable FoundationAlbert Yuen Stanford B. C. & Lynette L. Yuen Yuk Fut Temple Audrey S. L. Zane Mr. & Mrs. Frederick A. Zane Mr. & Mrs. Reuben K. S. Zane Zephyr Insurance Company


Our Mission To assist and care for seniors & their families, by providing a continuum of care, which is professional and interdisciplinary, in a multi-cultural family setting. Established & Approved by Board of Directors January 2006; Revised July 2012

Our Vision Palolo Chinese Home will continue to be a state-of-the-art organization with licensed and certified continuum of care programs providing both on-site and off-site activities serving a wide range of multi-ethnic seniors in a culturally sensitive environment in Hawaii. Established and Approved by Board of Directors August 2007; Revised July 2012

Our Purpose Based on Chartered Mission 1941 • To Assist and Care for the Aged and Indigent,• To Maintain Homes for them,• To Aid in the Alleviation of Human Suffering and Distress, and• To Carry on Works of Charity, Mercy and Benevolence



Core Values and Beliefs T.R.I.B.E. – a group of interlinked families and communities sharing a common culture

Teamwork We expect each member of the care-giving team to have great sense of dedication and loyalty. We want to work with professionals that are well trained and love to work as a team. We will have a common goal which is to provide the highest quality of care for the elderly.

Respect We listen actively to our residents and families. We give straightforward truthful answers. We will attend to the needs of our residents in a professional and honest manner. We will have mutual respect between members of the care-giving team to provide a positive productive atmosphere for all.

Integrity We have the resident’s best interest in mind. We strive to maintain the highest standards in our care. We will never compromise to what could be considered questionable behavior.

Benevolence Palolo Chinese Home is the altruistic creation of the unbiased kindness to do good for the elderly. We will continue to expand and grow with that altruism in mind. It is vital for us to be empathetic and alleviate the suffering of the elderly. We will care for each resident as a member of our family.

Excellence Our goal is to provide the best care. We are a positive, fun, happy and home-like place for our residents and families. Palolo Chinese Home will be the “Home of Choice” desired by the community. We are the ultimate destination for complete care. Our aim for Palolo Chinese Home is to be the recognized model for elderly care on a local, national and international level.




2459 I0th Avenue . Honolulu, Hawaii 96816-3051 Phone: (808) 737-2555 . Fax: (808) 735-1754

E-Mail: [email protected] Website: www.palolohome.org

Documents

An Enduring Commitment to Quality Care for Hawaii’s Elderspalolohome.org/wp-content/uploads/2017/06/2016... · 2016 was a year of continued growth and development of Palolo Chinese