Amadeus Reissue

AMADEUS REISSUE

AMADEUS REISSUE

Training Manual

July 2009

_____________________________________________________________________ Amadeus Reissue Amadeus Qatar W.L.L

2

INDEX

EISSUE OF UNUSED TICKET FOR A FARE DIFFEREN 3

RE

IS

PN

PN

PNRE

REIS

RE

R CE .....................................................................................................DISPLAY IF TICKETED PNR..................................................................................................................................................... 3 DISPLAY OF ISSUED ELECTRONIC TICKET RECORD......................................................................................................... 3 PNR DISPLAY WITH NEW ITINERARY.................................................................................................................................... 4 PRICE AN ITINERARY .............................................................................................................................................................. 4 PNR DISPLAY AFTER REISSUE............................................................................................................................................ 14 ISSUE OF UNUSED TICKET AS A FARE DIFFERENCE FOR MULTI PASSENGERS ....................................................... 15 DISPLAY OF TICKETED PNR................................................................................................................................................. 15 DISPLAY OF ISSUED ELECTRONIC TICKET RECORD....................................................................................................... 15 PRICE AN ITINERARY ............................................................................................................................................................ 18 ENTER THE ORIGINAL ISSUED TICKET DETAILS .............................................................................................................. 36

FOR INFANT........................................................................................................................................................................ 36 FOR CHILD.......................................................................................................................................................................... 38 FOR ADULT......................................................................................................................................................................... 40 SUE THE E-TICKET ............................................................................................................................................................. 43 FOR INFANT........................................................................................................................................................................ 43 R DISPLAY AFTER REISSUE INFANT TICKET................................................................................................................ 44 FOR CHILD.......................................................................................................................................................................... 45 R DISPLAY AFTER REISSUE FOR CHILD ....................................................................................................................... 46 FOR ADULT......................................................................................................................................................................... 47 R DISPLAY AFTER REISSUE FOR ADULT ...................................................................................................................... 48

ISSUE OF PARTIALLY USED TICKET FOR FARE DIFFERENCE ....................................................................................... 49 DISPLAY TICKETED PNR....................................................................................................................................................... 49 DISPLAY ISSUED ELECTRONIC TICKET RECORD............................................................................................................. 49 NEW ITINERARY PNR ............................................................................................................................................................ 50 PRICE AN ITINERARY FOR NEW AND FLOWN/USED SEGMRNTS................................................................................... 50

UPDATE TST....................................................................................................................................................................... 52 REMOVE THE TSTS FLAG................................................................................................................................................. 52 SUE OF UNUSED TICKET WITH ADC AS A PENALTY .................................................................................................... 62

DISPLAY OF TICKETED PNR................................................................................................................................................. 62 DISPLAY OF ISSUED ELECTRONIC TICKET RECORD....................................................................................................... 62 PRICE AN ITINERARY ............................................................................................................................................................ 65 PNR DISPLAY AFTER REISSUE............................................................................................................................................ 75 ISSUE OF UNUSED TICKET FOR FARE & TAX DIFFERENCE........................................................................................... 76 DISPLAY OF TICKETED PNR................................................................................................................................................. 76 DISPLAY OF ISSUED ELECTRONIC TICKET RECORD....................................................................................................... 77 PRICE AN ITINERARY ............................................................................................................................................................ 78 PNR DISPLAY AFTER REISSUE............................................................................................................................................ 88


3

REISSUE OF UNUSED TICKET FOR A FARE DIFFERENCE For example, The following PNR ticketed for QEE7QR2 Fare Base, with Fare as QAR830.00 Taxes as QAR40.00 QA, QAR300.00YQ, and QAR80.00AE

DISPLAY IF TICKETED PNR Following is the Original issued Ticketed PNR

DISPLAY OF ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm in L-Class, Reissue the original issued ticket with Additional QAR640.00


4

PNR DISPLAY WITH NEW ITINERARY Change the Itinerary as per require Booking class, in this example Booked L-Class

PRICE AN ITINERARY Price New Booked segments: FXP

System Response

To save the changes in the TST, enter: REZAFAR; ER


5

System Response

To TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)

System Response

Check Box for require TST to open


6

Click on OPEN icon

System Response

Click on EXCHANGE Icon to start the reissue process


7

System Response

Click on OK icon

System Response

Check Box require TST for re-issue


8

Click on OPEN icon to open the TST

System Response

Enter the Additional collection (ADC) Amount in the TOTAL: QAR640


9

Enter the New Form of Payment with the Additional collection (ADC) amount: O/CASH + / CASH / QAR640

Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)

Click on UPDATE icon


10

System Response

Click on OK icon System Response


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Click on CROSS to exit from the TST

System Response

To save the changes in the PNR, Enter: RFZAFAR; ER

System Response


12

To Display issued E-Ticket Record: TWD/L6

System Response

To enter the original Issued e-ticket details for re-issue: FO*L6

System Response

Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2, 3

Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket) System Response


13

Save the Changes in the PNR: RF ZAFAR; ER

To Display issued E-TICKET record before re-issue: TWD/L6

System Response


14

To issue the E-ticket, enter: TTP/P1/S 2, 3 / RT

System Response

PNR DISPLAY AFTER REISSUE


15

REISSUE OF UNUSED TICKET AS A FARE DIFFERENCE FOR MULTI PASSENGERS For example, The following PNR ticketed for MHRRSTN1Fare Base, with Fare as QAR3490.00 Taxes as QAR40.00 QA, and QAR540.00YQ

DISPLAY OF TICKETED PNR Following is the Original issued Ticketed PNR

DISPLAY OF ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record


16

To check the Reservation Change Penalty rules for the original Issued ticket, Entry: FQD DOHMNL/D04JUL09/AQR/CM/R, 01JUL09 FQD Transaction code DOHMNL Origin & Destination Three letters code / Slash 04JUL09 Date of Travel with Year / Slash A Indicator for Airline QR Airline Two letters code / Slash C Booking Class Indicator M Class of Travel / Slash R, Request Indicator with Comma 01JUL09 Issued date if the Ticket with year

To Display the Penalty rule for Fare on line number 2, enter: FQN02*PE


17

As per the Fare Rules, The Changes permitted Free of charge. Now assuming M-Class is not available and itinerary booked in L-Class

Once Reservation Changed for all segments in the PNR, system converted ‘’FA’’ elements into the ‘’FHE’’.


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In case of a new created PNR, Enter the e-ticket number manually as: For Infant:

For Child:

For Adult:

PRICE AN ITINERARY Price the PNR: FXP

System Response



19

System Response

To TST display, entry: TQT

System Response


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Check Box for require TST to open and click on OPEN



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Click on OK icon



22


Enter the Validating carrier: QR

Enter the Commission value: 0


23

Enter the Original Form of Payment and the Additional collection Form of Payment with Amount, click on UPDATE: O/CASH+/CASH/QAR160

Click on OK


24


System Response


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Repeat the above steps to update the Child Passenger TST





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Click on OK icon

Check Box for require TST to open, Click on OPEN


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Enter the validating carrier: QR



28


Enter the Original Form of Payment and Additional collection Form of Payment with Amount and click on UPDATE: O/CASH+/CASH/QAR 300


29

Click on OK icon



30

System Response


Check Box require TST for re-issue and Click on OPEN


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Click on OK icon


32

Check Box require TST for re-issue and Click on OPEN


Enter the VALIDATING CARRIER: QR


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34

Enter the Original Form of Payment and Additional collection Form of Payment with Amount and click on UPDATE: O/CASH+/CASH/QAR400

Click on OK icon


35


System Response


36

ENTER THE ORIGINAL ISSUED TICKET DETAILS

FOR INFANT Display the Infant Issued e-ticket record: TWD/L10

System Response


37


System Response

For Infant Enter INF after ‘’FO’’

Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 3,4

Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket)


38

FOR CHILD Display the Child Issued e-ticket record: TWD/L11

System Response


39


System Response




40

FOR ADULT Display the Adult Issued e-ticket record: TWD/L12

System Response


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System Response




42

System Response



43

ISSUE THE E-TICKET

FOR INFANT Display the Infant Issued e-ticket record: TWD/L10

Print the ticket for Infant: TTP/P1/INF/S3, 4/RT


44

System Response

PNR DISPLAY AFTER REISSUE INFANT TICKET


45

FOR CHILD Display the Infant Issued e-ticket record: TWD/L13

Print the ticket for Child: TTP/P2/S3,4/RT


46

System Response

PNR DISPLAY AFTER REISSUE FOR CHILD


47

FOR ADULT Display the Infant Issued e-ticket record: TWD/L13

Print the ticket for Adult: TTP/P1/PAX/S3,4/RT


48

System Response

PNR DISPLAY AFTER REISSUE FOR ADULT


49

REISSUE OF PARTIALLY USED TICKET FOR FARE DIFFERENCE For example, The following PNR ticketed for ULE1YQA1 Fare Base, with Fare as QAR 2330.00 Taxes as QAR40.00 QA

DISPLAY TICKETED PNR Following is the Original issued Ticketed PNR

DISPLAY ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm in M-Class, Reissue the original issued ticket with Additional QAR380.00


50

NEW ITINERARY PNR Change the Itinerary as per require, Here U-class was not available and Booked in M-Class

PRICE AN ITINERARY FOR NEW AND FLOWN/USED SEGMRNTS Price New Booked segments and the Flown / Used segments with the help of Past Date pricing option: FXP/S2X, 3, 7, 8/R, 20MAY09 FXP Transaction code for Itinerary Pricing / Separator S Indicator for Segments 2 Flown / Used Segment Number 2 X No-stopover indicator (If no stop in original itinerary) ,3 Comma, Flown / Used segment number 3 ,7 Comma, New Added Segment number 7 ,8 Comma, New Added Segment number 8 / Separator R, Past Date Pricing Indicator with Comma 20MAY09 Date, Month, and Year for original Issued ticket


51

System Response



52

UPDATE TST Update the TST for requires segments to Issue as a new itinerary, in this example Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8 TTU Transaction Code to update existing TST / Separator T1 TST Number 1, here require TST number / Separator S Transaction Code for Segment 7, 8 Segment number 7, 8 (As per new itinerary for reissue)

System Response

REMOVE THE TSTS FLAG Remove the TST flag after update the TST with require segments: TTF/T1

System Response

To TST display, entry: TQT/T1 or TQT/Tn (n=TST Number)


53

System Response

Click on Exchange icon

System Response


54

Click on OK icon

System Response

Check Box for require TST for re-issue


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Click on OPEN icon

System Response


56

Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380

Enter the Origin Destination as per ORIGINAL origin and CURRENT destination



57

Enter the New Form of Payment with the Additional collection (ADC) amount: O/INV + / CASH / QAR380

Click on UPDATE icon

System Response


58

Click on OK icon

System Response


59


System Response

To Display issued E-Ticket Record: TWD/L12


60

ystem ResponseS

To enter original Issued e-ticket details for re-issue: FO*L12

System Response


Press enter to add the ‘’FO’’ details in the PNR Automatically (Recheck the Date of Issue for Original Issued ticket)


61

ystem ResponseS


To Display issued E-TICKET record before re-issue: TWD/L12

o issue the E-ticket, enter: TTP/P1/S 7, 8 / RT T

System Response


62

EISSUE OF UNUSED TICKET WITH ADC AS A PENALTY

are as AR 2660.00, Taxes as QAR 540.00 YQ, QAR 40.00 QA, QAR 130.00RA, and

ISPLAY OF TICKETED PNR R

RFollowing are the steps to reissue of unused ticket with ADC as a Penalty. For Example, the following PNR ticketed for WHRRSUP2 Fare Base, With FQQAR 40.00DE

DFollowing is the Original issued Ticketed PN

ISPLAY OF ISSUED ELECTRONIC TICKET RECORD DFollowing is the Original Issued Electronic record


63

Now Assuming Passenger wishes to change his SCHEDULE, before changes the schedule check the Fare rules for reservation change penalty as: Entry: FQD DOHFRA/D29JUL09/AQR/CW/R, 12JUL09 FQD Transaction code DOHFRA Origin & Destination Three letters code / Slash 29JUL09 Date of Travel with Year / Slash A Indicator for Airline QR Airline Two letters code / Slash C Booking Class Indicator W Class of Travel / Slash R, Request Indicator with Comma 12JUL09 Issued date if the Ticket with year


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To Display the Penalty rules for Fare on Line number 1, Enter: FQN1*PE

s per Fare Rules for Changes, Any Time Changes with QAR110.00 Charges

ow Change the reservation as per require schedule

A N


65



o TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number) T


66

System Response




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Click on OK icon


System Response


68

OX Click on TAXES B

System Response

nter the Penalty Amount with Reissue Tax code (Every Airline have own reissue code) E

And click on ‘’OK’’


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System Response



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of Payment with the Additional collection (ADC) amount: O/CASH + / CASH / QAR110 and click on update Enter the New Form

Click on OK



71

System Response

Display the Issued E-Ticket record: TWD/L6


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System Response

To enter the original Issued E-Ticket details for Re-issue: FO*L6


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System Response





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Ticket record: TWD/L6 Display the Issued E-

Print the Ticket: TTP/P1/S2,3/RT


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System Response



76

UNUSED TICKET FOR FARE & TAX DIFFERENCE ollowing are the steps to reissue unused ticket with Tax & Fare difference.

RA-DOH as WHRRSUP2 Fare Base, With Fare as QAR 2660.00, Taxes as QAR 540.00 YQ, QAR 40.00 QA, QAR 130.00RA, and QAR 40.00DE

DISPLAY OF TICKETED PNR Following is the Original issued Ticketed PNR

REISSUE OF

F For Example ticket was issued for DOH-F


77

l Issued Electronic record

DISPLAY OF ISSUED ELECTRONIC TICKET RECORD Following is the Origina

Now Assuming Passenger wishes to change his itinerary as:


78

Delete the existing TST for NEW ITINERARY Pricing: TTE/ALL




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E:CALCULATE THE FARE AND TAX DIFFERENC ISSUED TICKET FARE AND TAXES NEW ITINERARY FARE AND TAXES FARE: QAR3110.00 QAR3380.00 Taxes: QAR540.00 YQ QAR540.00 YQ

QAR40.00 QA QAR40.00 QA QAR120.00 QX QAR40.00 FR QAR60.00 FR

QAR30.00 IZ Note:

QAR130.00 RA QAR40.00 DE

Always Compares Old Fare with New Fare, and Old Taxes Type with New Taxes Type. In above example: Fare Difference: QAR270.00 Tax Difference: QAR120.00 QX QAR40.00 FR QAR60.00 FR QAR30.00 IZ ========= Collectable: QAR520.00 To TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)

System Response


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81

Click on OK


System Response


82

ES Box Click on TAX

ystem ResponseS

Update the Collectable New Taxes and collected Taxes, Click OK


83

System Response

Enter the Total Collectable Amount in the TOTAL

Enter the New Form of Payment with the Additional collection (ADC) amount: O/CASH + / CASH / QAR520 and click on update


84

Click on OK


Display the Issued E-Ticket record: TWD/L7


85

original Issued E-Ticket details for Re-issue: FO*L7 To enter the

System Response




86

System Response

in the TST, enter: REZAFAR; ER To save the changes


87

Ticket record: TWD/L7 Display the Issued E-

Print the Ticket: TTP/P1/S2, 4/RT


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System Response


Documents

Amadeus Reissue