AMADEUS Profiles User Guide - Oct2014

Amadeus Central System: Profiles

User Guide

amadeus.com

YOUR USE OF THIS DOCUMENTATION IS SUBJECT TO THESE TERMS Use of this documentation You are authorised to view, copy, or print the documentation for your personal use only. The content included in the documentation may not be sold, transferred, redistributed, retransmitted, published or commercially exploited in any way without the express advance written permission of Amadeus. This documentation is provided on an “AS IS” basis and Amadeus makes no representations or warranties regarding the content of the documentation, and hereby disclaims all warranties, including without limitations, those of accuracy, non-infringement, condition, merchantability and fitness for a particular purpose. Also, Amadeus does not provide any maintenance or support in using this documentation. Data ownership This documentation and all related Intellectual Property rights are the exclusive property of Amadeus. A limited licence is hereby granted to you to use the documentation and the related Intellectual Property rights for the sole purpose indicated above. You acknowledge that the documentation contains valuable information which constitutes Intellectual Property of Amadeus and that if you use, modify or distribute the documentation for unauthorised purposes, you will be liable to Amadeus for any damages it may suffer. The examples in this document are for illustrative purposes only. The naming of particular airlines, hotels, car rental agencies, or other companies in these examples does not constitute an endorsement, express or implied, of Amadeus by these companies or of these companies by Amadeus. Product offers, prices, terms and other information provided herein are subject to change without notice. You should determine the appropriateness of any product for your intended purpose and needs. © 2014 Amadeus s.a.s. All Rights Reserved. Edition 6.0 For Amadeus central system: Profiles Job Number 3672 FE 1014 Published by : Amadeus Global Learning Services (Distribution and IT) email: [email protected] October 2014

© 2014 Amadeus s.a.s. - All Rights Reserved i

Table of Contents

Before You Start ..................................................................................... 1 What's New in This Document.............................................................. 2

Chapter 1

Introduction ............................................................................................ 3 What Is a Profile? ................................................................................. 3 What Is Profile Mode? .......................................................................... 6

Chapter 2

How to Create a Traveller Profile .......................................................... 9 How to Add General Information About a Traveller ...................................... 12 Finalising Profiles ............................................................................................ 14

Chapter 3

Working With Profiles .......................................................................... 15

Chapter 4

How to Create Company Profiles ........................................................ 21 What Is a Company Profile? ............................................................... 21

How to Associate a Traveller Profile to a Company Profile ......................... 22

Chapter 5

How to Create Agency Profiles ........................................................... 23 What Is an Agency Profile? ................................................................ 23

Chapter 6

Working with the Management Profile ................................................ 25 What Is a Management Profile? ......................................................... 25

Chapter 7

Profiles and PNRs ................................................................................ 29

Chapter 8

Working With Frequent Flyer Profiles ................................................. 33 Automatic PNR Update ...................................................................... 33

Amadeus Central System: Profiles User Guide

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Amadeus Frequent Flyer Validation ................................................... 34 Frequent Flyer Recognition ................................................................ 35 Mileage Accrual, Redemption and Upgrade ....................................... 35

Index ..................................................................................................... 37

© 2014 Amadeus s.a.s. - All Rights Reserved [email protected] 1

Before You Start

Purpose of This Document

This document explains all aspects of how profiles work within the Amadeus central system.

Scope

The aim of this document is to reinforce the lessons you learn in the Amadeus System Certification e-Learning courses, prepare for the prerequisite test before a classroom training session, as well as providing a structure for teaching the course content to your customers.

The objective of the Amadeus central system certification learning path is to provide a high standard of knowledge and experience in order for the participants to prepare for a prerequisite test ready for the classroom course.

This guide provides help in understanding the material presented in the Amadeus System Certification (ASC) course.

It is designed to help you:

• Understand important concepts about profiles.

• Perform tasks.

• Locate additional information in the Amadeus Online Help.

Audience

This user guide is intended for Amadeus Commercial Organisations (ACOs) and system user airline staff following the Amadeus central system certification learning path.

Prerequisites

The prerequisites for the use of this document are as follows:

• An understanding of how to create and add elements to a PNR, as well as retrieve an existing PNR.


2 Edition 6.0

Latest Version of This Document

For Travel Agencies:

For the latest version of this document, and other reference material, please contact your local Amadeus Commercial Organisation (ACO).

Feedback on This Document

Your feedback is very important, and will help us to improve this document.

Please email us with your comments and suggestions:

[email protected]

What's New in This Document This edition includes the following changes:

Change Topic

New functionality • Profile sections added. See Profile Sections on page 3.

• How to Update Management Profile History section added. See How to Update a Management Profile History on page 26.

• Extra transaction to create PNR from profile added. See How to Create a PNR from a Profile on page 29.

• Frequent Flyer Profile section added. See Working With Frequent Flyer Profiles on page 33.

Modified functionality • Modifying Profile sections updated with more information. See Working With Profiles on page 15.


Chapter 1

Introduction

What Is a Profile? A profile is a record containing useful information about a traveller, company or agency that can assist you when making reservations in Amadeus. There are three main types of profile used by travel agencies:

• Traveller profiles - contain information about individual passengers

• Company profiles - contain information about companies

• Agency profiles - contain information about your own office

After you create a profile, it is stored and maintained in the system with its own record locator. You can update profile data when required. You can also associate traveller profiles to company profiles.

You can also create PNRs automatically from customer profiles. See How to Create a Profile from a PNR on page 30.

An additional type of profile in the system is the management profile. This is attached to your office information and determines the items that can be included when you create profiles.

For more information, see Working with the Management Profile on page 25.

Profile Sections

A profile is divided into different sections, each of which contains different types of information.

Itinerary/PNR Transferable Data

This section includes information about:

• Passenger names

• Contact information, such as telephone number, fax number and email address

• SSRs and remarks

• Fare discounts


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This section contains all the elements that you can transfer to a PNR, or that are automatically transferred by the system. You can enter the elements in any order; the system then places them in the correct sequence.

Here is an example of the Itinerary/PNR Transferable Data section in a profile:

*T* ROMERO/ISA ------- PNR TRANSFERABLE DATA MUC1A0701 M 1 A NM 1ROMERO/ISA 2 A AP MUC 345 789-H 3 S TK OK 4 S SR VGML END OF DISPLAY *PROFILE MODE*

For a complete list of items, see HE PROFILE, GP PNE.

General Information

The General Information section includes information about:

• Company and agency name

• Index field, which allows you to create your own system for filing and reference of profiles

• Country information, including country of birth and citizenship

• Language spoken

• Date of birth

None of the information in the General Information section can be transferred to the PNR.

Here is an example of the General Information section in a profile:

*T* WILSON/ALFRED MR C AMADEUS MARKETING U56O5F ------- PNR TRANSFERABLE DATA MUC1A0701 1 A NM 1WILSON/ALFRED MR ------- GENERAL INFORMATION C 2 PCN/ AMADEUS MARKETING 3 PIN/ ARC001 4 PCO/ DE 5 PCZ/ CZ 6 PCB/ DE 7 PLS/ DE 8 PBD/ 01JUL1949 END OF DISPLAY *PROFILE MODE*

For a complete list of items, see HE PROFILE, GP GEX.

Documents

This section includes information about:

• Passports and visas

• Driving licenses and identity cards

These documents can only be stored in a traveller profile.

Chapter 1 Introduction


Here is an example of the Documents section in a profile:

------- DOCUMENTS 3 PAS/ DE /DP341782 /12AUG2000/12AUG2010 4 PIV/ IN /RZ589383773 /01JUL2003/01DEC2003 5 PCE/ FR /GTR28374765 /15JAN1987/ 6 PID/ ES /Y575647464 /01JAN2002/31DEC2007

Document type.

Country code, either for the issuing country or the country to which the visa applies.

Document number.

Issue date.

Expiry date.

For a complete list of items, see HE PROFILE, GP DOE.

Follow Up

This section includes information about follow-up entries. Follow up allows you to place a company, agency or traveller profile on a list for action to be taken at a later date.

You can set up to three follow-up items for each profile. A profile remains on the follow-up list until all follow-up elements are deleted from the profile.

Here is an example of the Follow Up section in a profile:

*T* ARCHER/ALEX MR ------- PNR TRANSFERABLE DATA MUC1A0701 M 1 A NM 1ARCHER/ALEX MR ------- FOLLOW UP 2 PFO/ VERIFY EXPIRATION DATE VISA CARD /04FEB2013 END OF DISPLAY *PROFILE MODE*

For a complete list of items, see HE PROFILE, GP FLW.

In total, there are 12 profile sections. The remaining sections include:

• Itinerary - Segments: standard, open, informative - see GP PNE.

• Pre-stored Entries - Frequently used or difficult to remember entries - see GP PSE.

• Priority - Important info, can be displayed in PNR during profile transfer - see GP PRY.

• Global Search - Add a search keyword to the profile - see GP GSU.

• Travel Policies - Specific preferences that can be used to build specific availability display - see GP AIX, GP HOX, GP CAX, GP FRX. See How to Add Travel Policies on page 11.

• Travel Management Information - Information purpose, default airport, action authorised on behalf of traveller - see GP TMG.

• Traveller Category - Needs to be defined first in associated company profile for traveller Profile - see GP TCA.

• Profile Notes - Notes attached to the profile created in a specific mode PN - see GP NOT.


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Types of Profile Element

Each element in a profile is identified by a unique three-letter transaction code and is numbered in the same way as in a PNR. You use the existing PNR transaction codes to create the PNR elements you want to store in the profile.

When you are working with profiles and PNRs, you can transfer elements between the two. You can change the code attributed to the PNR element through the management profile. See Working with the Management Profile on page 25. How the elements are transferred is indicated by one of two codes:

• Automatic elements (A) - These elements are transferred to a PNR automatically.

• Selectable elements (S) - You must select these elements if you want them to be transferred to a PNR.

The element types are indicated in the profile example shown below:

------- PNR TRANSFERABLE DATA 1 A NM 1BUTLER/BORIS MR 2 A OS YY PLEASE ASSIST IN BOARDING 3 A AM 6 ARLINGTON ROAD, LONDON NW1 4JX 4 S ST /N/A 5 S AP LHR 568 7645-H 6 S SR VGML 7 S SR WCHR ------- ITINERARY 8 S SO YWYCDGNYC

Note: Mandatory PNR elements (name, contact, etc.) are always transferred to a PNR, regardless of the options you choose when making your transfer entry.

For more information on transferring elements between profiles and PNRs, see How to Add PNR Transferable Data on page 9.

What Is Profile Mode? You can create, modify, deactivate or reactivate a customer profile using cryptic entries. To do this you must first access the profile in profile mode.

When you are in profile mode, you can only enter customer profile transaction codes and request online help. You cannot retrieve or work on PNRs. Any other transaction code results in an error response.

You can perform all other customer profile functions, such as display, print, or transfer, either in or out of profile mode.

How to Enter Profile Mode

To enter profile mode, enter:

PM

System response:

WELCOME TO CUSTOMER PROFILE EXPERT MODE FOR ON-LINE HELP TYPE HE PEMODE *PROFILE MODE*

Chapter 1 Introduction


The indicator *PROFILE MODE* is displayed at the bottom of each system response to remind you that you are working in profile mode.

How to Exit Profile Mode

To exit profile mode, enter:

PME

System response:

PROFILE MODE EXITED


Chapter 2

How to Create a Traveller Profile

In profile mode, you can create a traveller profile or a company profile, associate a traveller profile to a company profile, or an agency profile.

For more information about entering profile mode, see How to Enter Profile Mode on page 6.

How to Create a Traveller Profile

To create a traveller profile in profile mode, you use the standard PNR name element format. Enter, for example:

NM1 LEWIS/ARTHUR MR

System response:

*T* LEWIS/ARTHUR MR ------- PNR TRANSFERABLE DATA NCE1A0900 M 1 A NM 1LEWIS/ARTHUR MR END OF DISPLAY *PROFILE MODE* >

The name element is the only element required to create and store a traveller profile.

In order to save the profile, you must use the special end transaction for profile mode. See How to End a Profile on page 14.

For information on creating profiles from PNRs, see How to Create a Profile from a PNR on page 30.

How to Add PNR Transferable Data

To add elements in the PNR transferable elements section of the profile, you use the same entries as you would for PNR elements.

Here are some examples of entries and their corresponding PNR elements:

Table: PNR Transferable Data Entries

Entry Description

NM1 BLACK/ANDREW MR Name

AP NCE 04 92 94 55 66 Contact

FP CASH Form of payment


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Entry Description

SR*VGML Special service request

OS YY VIP AMADEUS VP Other service information

RM PLS DELIVER TO TRVL DEPT

General remarks

RC VIP PLS ASSIST Confidential remarks

AM 123 AV DE GAULLE 75001 PARIS FRANCE

Mailing address

FV AF Validating carrier

How to Add Document Information About a Traveller

You use the documents section of a profile to store information about a traveller's documents.

You can only store documents in a traveller profile.

To store a traveller's passport information, enter:

PAS/CO-DE/NR-DP341782/IS-12AUG2000/EX-12AUG2010

PAS Passport information transaction code

/CO-DE Slash, country indicator, dash, two-letter country code

/NR-DP341782 Slash, number indicator, dash, document number

/IS-12AUG2000 Slash, issue date indicator, dash, issue date

/EX-12AUG2010 Slash, expiry date indicator, dash, expiry date

The entries for the other document types you can enter follow the same format but have different transaction codes.

Each document must contain at least one of the following items:

• Country

• Document number

• Issue date

• Expiry date

Here are examples of other entries you can use to enter document information about a traveller:

Table: Traveller's Document Information Entries

Entry Description

PIV Visa information

PCE Driving license information

PID Identity card information

Note: You can store up to 10 documents per profile.

Chapter 2 How to Create a Traveller Profile


How to Add Travel Policies

You can add different travel policies and preferences to a profile. Here we describe how to add airline, cabin class, hotel and car preferences.

The travel policies and preferences you enter can be limited to regions or countries. To display a list of the region codes, see HE REGION.

Travel policies entered in a traveller profile can be used to customise an availability display.

Airline Preferences

To add an airline preference, enter:

PPA/A-LH/DN-EUROP

PPA Airline preference transaction code

/A-LH Slash, airline indicator, dash, airline code

/DN-EUROP Slash, destination indicator, dash, region code

For more details, rules and other options you can add to the entry, see HE PPA.

Cabin Class Preferences

To add a preference for cabin class, enter:

PPK/K-C

PPK Cabin class preference transaction code

/K Slash, cabin class indicator

-C Dash, cabin class

For more details, rules and other options you can add to the entry, see HE PPK.

Hotel Preferences

To add a hotel chain preference, for example Sheraton Hotels (SI), enter:

PPH/CO-SI

PPH Hotel preference transaction code

/CO Slash, hotel chain indicator

-SI Dash, hotel chain code

When adding hotel preferences, you can optionally specify a specific hotel name, bed type and room type, as well as region and city information.

Note: A specific hotel chain or hotel master chain (/CO-XX) is mandatory in your entry.

For more details, rules and other options you can add to the entry, see HE PPH.


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Car Preferences

You can store car company and vehicle type preferences, depending on the location.

To add a preference for Hertz (ZE) as the preferred car company in France, enter:

PPC/CO-ZE/DN-FR

PPC Car preference transaction code

/CO-ZE Slash, car company indicator, dash, car company code

/DN-FR Slash, destination indicator, dash, country code

Note: A specific car company code (/CO-XX) is mandatory in your entry.

For more details, rules and other options you can add to the entry, see HE PPC.

How to Add General Information About a Traveller

How to Add a Traveller's Country of Citizenship

To add a traveller's country of citizenship to the profile, enter:

PCZ/ FR

System response:

------- GENERAL INFORMATION 2 PCZ/ FR

You can add up to three countries of citizenship to the profile:

PCZ/ FR, NZ, GB

For a list of region codes, see HE REGION.

How to Add a Traveller's Languages

To add the languages spoken by the traveller to the profile, you use the transaction code followed by the country code for the language. Enter:

PLS/ DE

System response:

------- GENERAL INFORMATION 2 PLS/ DE

You can add up to five country codes for the languages spoken:

PLS/ DE, FR, ES, GB, SE

How to Add and Insert Profile Notes

You can add and insert notes that contain information and reminders into a frequent flyer profile.

Chapter 2 How to Create a Traveller Profile


To add or insert profiles notes you must first open the profile in profile mode:

1. Change to Profile Mode by entering:

PM

2. Retrieve and display the profile by entering, for example:

PDFN/MCCARTHY

If more than one profile exists with the same name, a similar names list is displayed. Select the profile you want to work with by entering PDn (where n is the line number).

Add a profile note

To add a profile note, enter for example:

PNI/CHECK IF CAR REQUIRED

PNI Transaction code

/CHECK IF CAR REQUIRED

Slash and up to 56 characters of free-flow text

If the profile already contains profile notes, the new text will be inserted after the existing notes.

System response (partial):

------- PROFILE NOTES 1 CHECK IF CAR REQUIRED END OF DISPLAY *PROFILE MODE*

Insert a Profile Note (PNIn)

To insert a profile note at a specific place in the Profile Notes section, enter for example:

PNI2/CHECK CREDIT CARD DETAILS

PNI Transaction code

2 The line number in the displayed profile where you want the new text to be inserted. Current text will be moved down to the next line.

/CHECK CREDIT CARD DETAILS

Slash and up to 56 characters of free-flow text

System response (partial):

------- PROFILE NOTES 1 CHECK IF CAR REQUIRED 2 CHECK CREDIT CARD DETAILS 3 CHECK SEAT REQUIREMENT END OF DISPLAY *PROFILE MODE*


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Finalising Profiles

How to End a Profile

You must end a profile in order to save changes. There are several options you can use to end transaction for a profile.

Here are the entries:

Table: End Transaction Entries

Entry Description

PE End transaction and file the profile

PER End transaction, file and redisplay the profile

PEE End transaction, file and exit profile mode

For more information, see HE PE.

How to Ignore a Profile

You can ignore a newly created profile or ignore any current updates to a retrieved profile.

Here are the entries:

Table: Ignore Profile Entries

Entry Description

PI Ignore the updates and file the profile

PIR Ignore the updates and redisplay the profile

PIE Ignore the updates and exit profile mode

For more information, see HE PI.


Chapter 3

Working With Profiles

Here we explain the different tasks you can perform when you are working with profiles.

How to Retrieve a Traveller Profile

You can display a traveller profile in profile mode. The system automatically displays the PNR transferable data section. The other data sections are not displayed unless they contain information.

Enter, for example:

PDN/-BRAUN/

PDN/ Display profile transaction code, slash

-BRAUN Dash, name

/ Slash (optional)

Note: If you include the slash (/) at the end of the entry, the system displays the profile that matches the family name exactly. If you do not include the slash, the system displays a list of all profiles that begin with the name you specify.

System response:

*T* BRAUN/CLAUDIA MISS 22B3F6 ------- PNR TRANSFERABLE DATA MUC1A0701 1 A NM 1BRAUN/CLAUDIA MISS 2 A AP FRA 456 907-H 3 S TK OK 4 S SR VGML END OF DISPLAY *PROFILE MODE*

The header line indicates that this is a traveller profile (*T*) and the record locator is shown to the right of the name.

For more information, see HE PDN.


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How to Retrieve a List of Traveller Profiles

You can display a list of travellers who are associated with a specific company profile. You can do this for your office or another office (when security permits).

Enter, for example:

PLT//AMADEUS/

PLT Display traveller profile list transaction code

//AMADEUS/ Double slash, company name, slash (optional)

System response:

TRAVELER LIST FOR AMADEUS TRAVELER RECLOC COMPANY 1 ARCHER/ALEX MR ABC123 AMADEUS 2 GRAF/HEINZ MR ABC321 AMADEUS *PROFILE MODE*

This entry displays a list of travellers associated to the company name that exactly matches 'Amadeus'.

Here are some other entries you can use:

Entry Description

PLT//AMADEUS Display a list of travellers associated to any company whose name starts with 'Amadeus'.

PLT/NCE1A0900/AMADEUS Display a list of travellers in office ID NCE1A0900 who are associated with any company whose name starts with 'Amadeus'.

PLT/NCE1A0900/AMADEUS/ Display a list of travellers in office ID NCE1A0900 who are associated with any company whose name exactly matches 'Amadeus'.

For more information, see HE PLT.

How to Retrieve a List of Company Profiles

You can display a list of the company profiles associated with your office or with another office (when security permits).

Enter, for example:

PLC

System response:

SIMILAR COMPANY NAME LIST COMPANY RECLOC 1 ABBOT FT7J2J 2 AMADEUS HY7FGQ 3 BRITISH TELECOM QHY1TQ 4 EUROP OXYGEN GHU0LP 5 PHILIPS HY61BU 6 THOMSON CORP JGHYT1

Chapter 3 Working With Profiles


To display the company profiles associated to a different office, enter:

PLC/NCE1A0900

How to Deactivate a Profile

When you have a traveller, company or agency profile that is no longer needed, you can deactivate it.

To deactivate a profile displayed on your screen in profile mode, enter:

PX

System response (for traveller profile):

TRAVELLER ARCHER/ALEX MR WILL BE DEACTIVATED TYPE PE TO CONFIRM OR PI TO IGNORE *PROFILE MODE*

The system automatically displays a message requesting that you confirm (PE) or ignore (PI) the deactivation process.

Deactivated profiles cannot be modified, nor used to transfer information to or from a PNR.

A profile remains for a maximum of 30 days. If you do not reactivate it during this time, it is automatically deleted.

Note: Profiles that are unused for 700 days are deactivated automatically. Unused means that the profile has not been displayed, modified or transferred during that time.

For more information, see HE PX.

How to Display a List of Deactivated Profiles

You can display a list of profiles that have been deactivated.

Enter:

PLX

System response:

DEACTIVATED PROFILES LIST PROFILE NAME RELATED PROFILE NAME 04DEC99 1 T ARCHER/ALEX MR 2 C AMADEUS MARKETING 3 T GRAF/HEINZ MR C BMW CORP 05DEC99 4 T ARCHER/ALEX MR

For more information, see HE PLX.

How to Reactivate a Profile

When you have a profile displayed on your screen, you can reactivate it. Enter:

PR


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You can also reactivate a profile directly from the deactivated profile list by adding the line number to your entry. For example, enter:

PR6

System response for a traveller profile:

TRAVELLER LEWIS/ALBERT MR WILL BE REACTIVATED ENTER PE TO CONFIRM OR PI TO IGNORE *PROFILE MODE*

The system automatically displays a request for you to confirm (PE) or ignore (PI) the reactivation process.

If you confirm (PE) the reactivation process, the system response is:

TRAVELLER LEWIS/ALBERT MR REACTIVATED *PROFILE MODE*

If you ignore (PI) the reactivation process, the system response is:

IGNORED *PROFILE MODE*

How to Modify Data Elements

To modify an element:

1. Open the profile.

2. Use standard PNR entries to modify the data element concerned.

For example, to modify the contact information on line 3 of the profile, enter:

3/NCE 0493941234 - H

3 The line number of the data you want to modify

/NCE 0493941234 - H Slash and the new data.

Here are some more examples of modification entries:

Entry Description

5//S/W Change the advance seat request on line 5

9/NO VISA REQUIRED Change the invoice remark on line 9

7/*A Change a transfer indicator on line 7

2,4/*S Change multiple transfer indicators on lines 2 and 4

2-4/*A Change a range of transfer indicators on lines 2 through 4

Chapter 3 Working With Profiles


How to Delete Data Elements

To delete PNR transferable data and document or general information:

1. Open the profile.

2. Use the XE transaction code and the element line number.

For example, to delete the element on line 4 of the displayed profile, enter:

XE4

Note: You can change the name, but you cannot delete it.

Here are some more examples of deletion entries:

Entry Description

XE3,6,9 Deletes multiple individual elements

XE4-8 Cancels a range of elements

Displaying Profile History

Any transaction that adds information or changes existing information in a profile is recorded in the profile history. The date and time of the update is recorded, as well as the office ID and agent sign of the person who made the modification or the external system ID.

To display profile history, display the profile concerned and enter:

PH


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Here is an example history display:

PROFILE HISTORY OFFICE : NCE1A0915 TRAVELLER PROFILE : BRAVO/JULIET MRS ASSOCIATED COMPANY : TRAINING DEMO ---------------------------------------------------------------- PROFILE CREATION : 10OCT14/0912/NCE1A0915/0202CB LAST PNR TRANSFER : / / / LAST DISPLAY : 21OCT14/1256/NCE1A0915/0001AA LAST DISPLAY : 10OCT14/0935/NCE1A0915/0003AC LAST UPDATE : 10OCT14/0931/NCE1A0915/0202CB ---------------------------------------------------------------- * 10OCT14/0931/NCE1A0915/0202CB GEN : A*AS P1R85Z * 10OCT14/0919/NCE1A0915/0202CB FOL : A*PFO TESTFLW20141010 AIR : A*PA TGNCEBKKPER DOC : A*PAS/ US111111112000081220200812 GEN : A*PBD 20141010 GEN : A*CO US * 10OCT14/0912/NCE1A0915/0202CB PNR : A*TK OK LAST PNR TRANSFER : / / / LAST DISPLAY : 21OCT14/1256/NCE1A0915/0001AA LAST DISPLAY : 10OCT14/0935/NCE1A0915/0003AC LAST UPDATE : 10OCT14/0931/NCE1A0915/0202CB ---------------------------------------------------------------- * 10OCT14/0931/NCE1A0915/0202CB GEN : A*AS P1R85Z * 10OCT14/0919/NCE1A0915/0202CB FOL : A*PFO TESTFLW20141010 AIR : A*PA TGNCEBKKPER DOC : A*PAS/ US111111112000081220200812 GEN : A*PBD 20141010 GEN : A*CO US * 10OCT14/0912/NCE1A0915/0202CB PNR : A*TK OK PNR : A*APE [email protected] PNR : A*RM SAY HELLO TO MR TANGO PNR : A*NM BRAVOJULIET MRS ---------------------------------------------------------------- END OF DISPLAY


Chapter 4

How to Create Company Profiles

Here we define a company profile, show how to create one and explain how to associate a travellers profile to one.

All sections available to traveller profiles can be included in a company profile. See How to Create a Traveller Profile on page 9.

What Is a Company Profile? A company profile is one type of profile that contains useful information about a company that can help you when you make a reservation in Amadeus.

You can update a company profile as required, as well as automatically create a PNR from a company profile. Additionally, you can associate a traveller profile to a company profile.

Note: A company profile name must contain a minimum of three and a maximum of 60 alpha numeric characters, including spaces. However, special characters are not allowed.

How to Create a Company Profile

To create a company profile, enter:

PCN/AMADEUS MARKETING

PCN Company name transaction code

/AMADEUS MARKETING Slash, company name

System response:

*C* AMADEUS MARKETING ------- GENERAL INFORMATION MUC1A0701 M 1 PCN/ AMADEUS MARKETING ------- TRIP AND TRAVELLER CATEGORIES 2 PTP/ BIZ/BUSINESS END OF DISPLAY *PROFILE MODE*


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The system automatically adds the following to the general information section of the profile:

• The company name

• The office identification of the office creating the profile

The system also adds the trip and traveller categories section, as well as the default "business trip" purpose (BIZ), automatically.

For more information, see HE PCN.

How to Associate a Traveller Profile to a Company Profile In profile mode, you can associate a traveller to a company profile. The company profile must be created and stored in the system.

To associate a traveller profile to a company profile:

1. Display the traveller's profile.

PDN/-LEWIS/

2. Enter the company profile association transaction code followed by the company name.

PCN/BMW CORP

System response:

*T* LEWIS/ARTHUR MR C BMW CORP 23LP9N ------- PNR TRANSFERABLE DATA MUC1A0701 M 1 A NM 1LEWIS/ARTHUR MR ------- GENERAL INFORMATION 2 PCN/ BMW CORP END OF DISPLAY *PROFILE MODE*

The company indicator (C) and the company name is appended to the right of the traveller's name.

The company name is also appended to the general Information section of the profile.


Chapter 5

How to Create Agency Profiles

Here we define an agency profile and show how to create one.

All sections available to traveller profiles can be included in a company profile.

See How to Create a Traveller Profile on page 9.

What Is an Agency Profile? An agency profile contains information related to your own office. You can use an agency profile to store information such as special phone numbers, remarks and preferred providers.

Note: Only one agency profile can exist for each office ID.

You can also create a PNR automatically from an agency profile.

For more information, see HE PROFILE, GP AGY.

How to Create an Agency Profile

To create an agency profile in profile mode, enter:

PYN/ TELIRAMA

System response:

*A* TELIRAMA ------- GENERAL INFORMATION MUC1A0701 M 1 PYN/ TELIRAMA END OF DISPLAY *PROFILE MODE*

The system automatically adds the following to the general information section of the profile:

• The agency name

• The office identification of the office creating the profile

There are two indicators that can appear to the right of the office identification:

• N - indicates that free-flow text information is being added

• M - indicates that the profile is being created, updated or modified


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When you retrieve an existing agency profile, the record locator is displayed to the right of the agency name.


Chapter 6

Working with the Management Profile

Here we define a management profile and show how to display one.

What Is a Management Profile? A management profile enables you to control how profiles are created and how data is transferred from a profile to a PNR. When an office ID is created, it automatically includes a management profile.

Management profiles can only be displayed and modified if the local security attribute PMR (profile management retrieval) is set to Y (yes).

You can display or modify a management profile, but you cannot delete it.

When you create a PNR element in a traveller, company or agency profile, the system automatically applies the default transfer indicators. If you specify a transfer indicator in your entry, that transfer indicator applies.

Transfer indicators can be set to the following:

• Automatic elements (A) - Transferred automatically unless overridden at transfer time.

• Selectable elements (S) - Stored in the PNR, but are not always used for PNR creation. You must select these at transfer time.

For more information about management profiles, see HE PROFILE, GP MAN.

How to Display a Management Profile

To display the management profile, enter:

PDO


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System response (partial display):

*M*AMADEUS DEFAULT OFFICE TRANSFER INDICATOR MUC1A0701 COMPANY ASSO TRA UNASSO TRA AGENCY ST 1 2 S 3 S 4 AP 5 A 6 A 7 A 8 A TK 9 S 10 S 11 S 12 S SR 13 S 14 S 15 S 16 S SR* 17 A 18 A 19 A 20 A OS 21 S 22 S 23 S 24 S OSYY 25 A 26 A 27 A 28 A OP 29 S 30 S 31 S 32 S AI 33 S 34 S 35 S 36 S RC 37 S 38 S 39 S 40 S RM 41 S 42 S 43 S 44 S RQ 45 S 46 S 47 S 48 S FD 49 S 50 S 51 S 52 S FE 53 S 54 S 55 S 56 S FK 57 S 58 S 59 S 60 S *PROFILE MODE*

Management profile indicator and office name.

Office ID.

Company profile transfer indicator.

Traveller associated to a company profile transfer indicator.

Traveller profile transfer indicator.

Agency profile transfer indicator.

PNR transaction code.

Each column contains the PNR element that can be transferred to each profile, followed by the default transfer indicator. Each PNR element is numbered individually from left to right.

How to Update a Management Profile History

It is possible to change the transfer status for a PNR element by using the reference number (the PNR transaction code above) followed by the new transfer status.

Example:

5/*5

System response (partial display):

*M*AMADEUS DEFAULT OFFICE TRANSFER INDICATOR MUC1A0701 COMPANY ASSO TRA UNASSO TRA AGENCY ST 1 2 S 3 S 4 AP 5 A 6 A 7 A 8 A TK 9 S 10 S 11 S 12 S SR 13 S 14 S 15 S 16 S SR* 17 A 18 A 19 A 20 A *PROFILE MODE*

Element is classed as automatically transferable, until transaction is used.

Chapter 6 Working with the Management Profile


This transaction will change element 5 to selectable.

How to Display a Management Profile History

To display the history of the management profile for your office at any time, enter:

PHO

If you have the management profile displayed on your screen already, you can display the history by entering:

PH

Note: Profile history entries are only allowed for agents who are signed in with an SU duty code.

System response:

*M* AMADEUS DEFAULT OFFICE MANAGEMENT PROFILE HISTORY MUC1A0701 --------------------------------------------------------------- PROFILE CREATION : 08APR99/1611/MUC1A0701/0000CT LAST DISPLAY : 04NOV99/0925/MUC1A0701/0001AA LAST DISPLAY : 04NOV99/0912/MUC1A0701/0001AA LAST UPDATE : 04NOV99/0925/MUC1A0701/0001AA --------------------------------------------------------------- * 04NOV99/0925/MUC1A0701/0001AA TRA : UNASSO. TRAV - AP - A --------------------------------------------------------------- *PROFILE MODE*

For more information, see HE PHO.


Chapter 7

Profiles and PNRs

The system allows you to create profiles directly from PNRs, as well as create PNRs from profiles.

How to Create a PNR from a Profile

When you have a profile displayed on your screen, you can create a PNR from it.

You have the option of transferring all the automatic PNR elements, transferring all the automatic and selectable PNR elements, or selecting specific elements to be transferred.

Here is an example of a profile:

The *T* HALLSTROM/BERT MR C BMW CORP 6G6NZ2 ------- PNR TRANSFERABLE DATA NCE1A0900 1 A NM 1HALLSTROM/BERT MR 2 A AP MUC 452 890-B 3 A AP MUC 456 875-H 4 A OS YY VIP BMW CORP 5 S TK OK 6 S FP CHECK ------- GENERAL INFORMATION 7 PCN/ BMW CORP END OF DISPLAY >

To create a PNR using only automatically selected elements from the displayed profile, enter:

PT

System response:

--- RLP --- RP/NCE1A0900/ 1.HALLSTROM/BERT MR 2 AP MUC 452 890-B 3 AP MUC 456 875-H 4 OSI YY VIP BMW CORP >

Only the elements that show the automatic (A) transfer indicators are transferred to the PNR.


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When you want all the PNR transferable elements to be transferred to the PNR, enter:

PT*

When you have a profile displayed in profile mode, and you make the entry to create a PNR, the system automatically suspends profile mode and creates the PNR. To return to profile mode, enter PM.

For more information, see HE PT.

PT1,5-6

To select manually which elements to transfer to the PNR regardless of transfer status. This would transfer elements 1, 5 and 6 to the PNR.

How to Create a Profile from a PNR

You can create a traveller profile or a company profile directly from a PNR.

When you create a profile from a PNR, the system automatically switches to profile mode.

When transferring PNR elements to a traveller profile, two groups of elements are transferred:

• Elements that are specifically associated to the name element number selected

• Elements that do not have specific passenger association

Traveller Profile

To create a traveller profile from a PNR, you use the PC/ transaction code, followed by a dash (-) and the passenger name element number.

Here is an example of a PNR:

RP/NCE1A0900/NCE1A0900 SL/SU 24DEC0x/1041Z ZM6DVD 1.HARPER/JUSTIN MR 2 LH9621 C 19JUN 1 AGBFRA HK1 0545 0605 0710 *1A/E* 3 AP MUC 456 100-B 4 AP MUC 235 186-H 5 TK OK24DEC/NCE1A0900 6 SSR VGML LH HN1/S2 7 AM LEOPOLDSTRASSE 17, 800 MUENCHEN 81, GERMANY >

To create a traveller profile from the PNR, enter:

PC/-1

Chapter 7 Profiles and PNRs


System Response:

*T* HARPER/JUSTIN MR ------- PNR TRANSFERABLE DATA NCE1A0900 M 1 A NM 1HARPER/JUSTIN MR 2 A SR *VGML 3 A AM LEOPOLDSTRASSE 17, 800 MUENCHEN 81, GERMANY 4 S AP MUC 456 100-B 5 S AP MUC 235 186-H 6 S TK OK END OF DISPLAY *PROFILE MODE* >

Company Profile

To create a company profile from a PNR, you use the PC/ transaction code followed by the company name.

Here is an example of a PNR:

RP/NCE1A0900/NCE1A0900 SL/SU 24DEC0x/1041Z ZM6DVD 1.HARPER/JUSTIN MR 2 LH9621 C 19JUN 1 AGBFRA HK1 0545 0605 0710 *1A/E* 3 AP MUC 456 100-B 4 AP MUC 235 186-H 5 TK OK24DEC/NCE1A0900 6 SSR VGML LH HN1/S2 7 AM LEOPOLDSTRASSE 17, 800 MUENCHEN 81, GERMANY >

To create a company profile from the PNR, enter:

PC/BMW CORP

System Response:

*C* BMW CORP ------- PNR TRANSFERABLE DATA NCE1A0900 M 1 A AP MUC 456 100-B 2 A AP MUC 235 186-H 3 A SR *VGML 4 A AM LEOPOLDSTRASSE 17, 800 MUENCHEN 81, GERMANY 5 S TK OK ------- GENERAL INFORMATION 6 PCN/ BMW CORP ------- TRIP AND TRAVELLER CATEGORIES 7 PTP/ BIZ/BUSINESS END OF DISPLAY *PROFILE MODE* >

The system automatically transfers the PNR elements to the PNR transferable data section of the profile. It also creates the company name field (PCN/) in the general information section of the profile, as well as the default trip purpose (BIZ) in the trip and traveller categories.

For more information, see HE PC.


Chapter 8

Working With Frequent Flyer Profiles

Automatic PNR Update When making a booking, upon addition of the frequent flyer number the system can process an automatic PNR update.

Automatic PNR Update allows you to automatically import data into the current PNR from a frequent flyer profile. The data comes from the PNR Transferable Data section of the profile. Each item of data in the profile is allocated a transfer indicator. The value of each indicator is taken into account by the APU program. The indicators are as follows:

A Automatic

M Mandatory

S Selectable

Automatic update of the current PNR is triggered when the following elements are present:

• A name

• A new, confirmed or waitlisted segment

• A frequent flyer number that is valid for the name

You do not need to open the profile for the transfer of data to take place.

APU from a Frequent Flyer Profile

The automatic update of the current PNR is triggered when, in the profile, you change the airline tier, priority code or Airline Customer Value and when you add or change certain other data such as meal preferences.

When APU is triggered from the frequent flyer profile, other existing future-date PNRs for the same customer will also be updated.

APU is normally triggered automatically by the above events. However, if you set the appropriate office profile indicators, you can delay APU until end of transaction on the PNR.


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Amadeus Frequent Flyer Validation When you enter information about a frequent flyer in a PNR, it is validated against the frequent flyer profile for airlines that use Amadeus Frequent Flyer.

There are two methods for entering frequent flyer information in a PNR:

• Automatically, using the entries FFA, FFD, FFN, FFR and FFU. For example, to create a name element and an SSR FQTV element, enter:

FFAAF-MIA0002A

FFA Transaction code

AF Airline code

-MIA0002A Dash and the frequent flyer number

System response:

1 MOCQUAIS/JP 2 *SSR FQTV YY HK/AFMIA002A/1

The frequent flyer profile is checked using the number entered and the name is retrieved. If validation of the PNR entry is successful an SSR element is added to the PNR and an asterisk (*) appears in front of the SSR FQTV element. This means that you can be confident that the frequent flyer information is correct. Enter HE FF for more information.

• Manually, using the SR entry. For example, to specify the frequent flyer number and its passenger association, enter:

SRFQTVAFHK/-AFMIA002A/P1

SR Transaction code

FQTV Frequent flyer service code

AF Airline code. This is mandatory.

HK Confirmed segment status code.

-AFMIA002A Dash followed by free-flow text.

/P1 Slash and passenger association

System response:

1 MOCQUAIS/JP 2 SSR FQTV AF HK1/ AFMIA002A/1

Enter HE SSR for more information.

For the airlines which do not subscribe to the Amadeus Frequent Flyer product, most of the entries may be used, but there is no validation.

Subscribing airlines can request that the format of the frequent flyer number be checked before validation (called an 'algo check'). For those airlines that request an algo check, an indicator will be set in the airline tables.

Chapter 8 Working With Frequent Flyer Profiles


Frequent Flyer Recognition Amadeus Frequent Flyer allows you to recognize the status of a frequent flyer during the booking process. When you enter a valid frequent flyer number in the PNR other information about the passenger (for example, the alliance tier, airline tier and priority code) will be automatically transferred from the frequent flyer profile into an SSR FQT* element in the PNR.

For example, you enter a valid frequent flyer number for the airline 6X by making the following entry:

FFA6X-11223344

The Amadeus system checks the number against the frequent flyer database and adds an SSR FQTV element to the current PNR containing the airline tier (EXEC) and the alliance tier (EMERALD) for the frequent flyer concerned:

RP/LON6X0100/ 1.SMITH/JOHN MR 2 *SSR FQTV YY HK/ 6X11223344 EMERALD/EXEC >

This allows all Amadeus Distribution processes to recognise frequent flyers and provide appropriate services to them according to the tier information.

Mileage Accrual, Redemption and Upgrade Frequent flyer numbers are stored in Amadeus PNRs in the form of an SSR FQTV, FQTR or FQTU element. In the PNR these elements will have an asterisk (*) attached to them to indicate that they have been validated; for example *SSR FQTV. These are sent to all the airlines in the itinerary at the end of the transaction in a teletype message. The airlines can extract this information and use it, for example, to update mileage credit for the customer concerned and to process requests for fare redemption or ticket upgrades.

Previously the airline loyalty system could receive the request off line and respond to it manually, to either accept or reject it. Now, with the release of the Amadeus Interactive Redemption & Upgrade product, the airline loyalty system can receive the request in real-time. This allows the passenger's eligibility for redemption and upgrade to be validated immediately by the loyalty system of the airline concerned.

How to Redeem Mileage

To request the redemption of accrued miles towards the price of a ticket, you make the SR FQTR or FFR entry. Here is an example with the FFR entry.

Let's use the following PNR to explain the redemption request:

RP/MUC1A0701/ 1.SMITH/M 2 6X 272 Y 20MAY 5 JNBCDG HK1 A 1945 0700+1 342 0 DB >

You are in the process of making a booking and the passenger, who is a frequent flyer on 6X Airways, wants to buy the ticket with the value of miles accrued on previous flights. He provides you with his frequent flyer number, 12345.


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To request redemption, enter:

FFR6XNN1-6X12345

FFR Transaction code

6X Airline code

NN1 Need Segment status code and number of passengers

6X12345 Frequent flyer number

System response:

RP/MUC1A0701/ 1.SMITH/M 2 6X 272 Y 20MAY 5 JNBCDG HK1 A 1945 0700+1 342 0 DB 3 *SSR FQTR 6X-12345 >

The SSR FQTR segment is created. At end of transaction a TTY message is sent to the airline system. The airline will then respond to either accept or reject the request.

How to Request an Upgrade

To request an upgrade to a higher class of compartment or other service, use the SR FQTU or FFU entry. You can only make an upgrade request on a completed booking. Here is an example using FFU.

To request an upgrade:

1. Retrieve the PNR for the booking you want to upgrade.

2. Update the seat to a higher class.

Note: This step may need to be performed after Step 3, depending on the airline.

3. Using the customer's frequent flyer number, enter, for example:

FFU6XNN1-6X12345

FFU Transaction code If the airline stores its frequent flyer data in the Amadeus frequent flyer database, add an asterisk in front of the entry (*FFU) to force the system to validate the entry against the Amadeus database.

6X Airline code

NN1 Need Segment status code and number of passengers

6X12345 Frequent flyer number

The SSR FQTU segment is created. At end of transaction a TTY message is sent to the airline system. The airline will then respond by either accepting or rejecting the upgrade request.


Index

A Agency profiles

creating, 23 definition, 23

C Company profiles

associating traveller profile, 22 creating, 21 definition, 21

F Frequent flyer profiles

adding profile notes, 13 automatic PNR update from, 33 deleting data elements, 19 inserting profile notes, 13 mileage accrual, 35 recognition during booking, 35 redeeming mileage, 35 redemption, 35 requesting upgrade, 36 upgrade, 35 validation, 34

M Management profiles

definition, 25 displaying, 25 displaying history, 27

P PAS, 10 PC, 30 PCE, 10 PCN, 21 PCZ, 12 PDN, 15 PDO, 25 PE, 14 PEE, 14 PER, 14 PH, 27 PHO, 27 PI, 14 PID, 10 PIE, 14

PIR, 14 PIV, 10 PLC, 16 PLS, 12 PLT, 16 PLX, 17 PM, 6 PME, 7 PPA, 11 PPC, 12 PPH, 11 PPK, 11 PR, 18 Profile mode

entering, 6 exiting, 7

Profile notes, 13 Profile sections

documents, 4 follow up, 5 general information, 4 itinerary/PNR transferable data, 3

Profiles adding citizenship, 12 adding document info, 10 adding languages, 12 adding PNR data, 9 adding travel policies, 11 creating PNR from profile, 29 creating profile from PNR, 30 creating traveller, 9 deactivating, 17 definition, 3 displaying deactivated list, 17 ending, 14 ignoring, 14 profile elements, 6 reactivating, 18 retrieving company list, 16 retrieving traveller, 15 retrieving travellers list, 16 sections, 3

PT, 29 PX, 17 PYN, 23

R Region codes, 12


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T Travel policies, 11