Amadeus Hotels Product

© copyright 2002 - AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden

Amadeus Hotels Product

Mildrid AmundsenProduct Division

19th November 2003


A strong base

Multi Property Display

Single Property Display

Room/Rate description

The RULESService Info

Hotel Features Up to the second rates

A confirmed booking

Up to the secondavailability Rate Ranges

InteractiveCancel

Complete Access Plus

Change of rate during stay

Tailor make your displays -

Use our many search facilities

GG Pages Travel ChoiceDynamic Access Interactive CancelPoints of Reference


Some of the newest bricks in the wall

Interactive Cancel Cancellation number added to the segment immediately

Seamless Service Information Rules and rate information stored with the booked

segmentNew look Multi Property Availability DisplayDynamic AccessPoints of ReferenceTravel ChoiceIncreased Occupancy facility


Dynamic Access


New Look Multi and Dynamic Access - >HAPAR25NOV/CO-DFR PAR ALL TU 25NOV03-26NOV03 *SGL*** ** TAKE A BREAK IN PARIS WITH MARRIOTT LEISURE BREAKS **** ** 365 EUR** INCL BRKFST FOR 2** >HAMCPARDTM AR TR CUR 1 HI!HOLIDAY INN GC FONTENAY SOUS B E T EUR ! 60.00-90.00 2 HI!HOLIDAY INN LA VILLETTE D T EUR ! 120.00-275.00 3 HI!HOLIDAY INN VELIZY S T EUR ! 155.00-226.00 4 HI!EXPRESS BY HI LE BOURGET GARON N T EUR ! 55.00-90.00 5 HI!HOLIDAY INN OPERA D T EUR ! 134.25-244.00 6 SR!COPATEL CHATEAUBRIAND HOTEL N T EUR ! 179.00-359.00 7 IC!INTERCONTINENTAL D T EUR ! 275.00-3180.00 8 HI!HOLIDAY INN BUSSY ST.GEORGES E T EUR ! 110.00-175.00MORE


A Strong BaseDynamic Access

Amadeus gets there firstThe highest level of participationFully seamless booking process from start to finishMost sophisticated rate processingNo discrepanciesThe preferred access type by travel agentsDynamic Access guide for providers issued


Dynamic Access statements

"It is with great relief we notice the increase of hotel chainsswitching to Dynamic Access and hope that even more willfollow. Dynamic Access is the only reliable level today andwe tend to favour hotels connected to this level as they areable to give correct details regarding availability and price. We experience a great amount of discrepancies with otheraccess levels, resulting in a more complicated, timeconsuming and inefficient handling of bookings. Our customers demand accurate information which we are able to provide thanks to Dynamic Access.Why settle for anything less?"

Helena Önnerstedt,Travelflow AB


Dynamic Access - providers

TRUST 16May SRS World Hotels, New Otani Hotels, Movenpick Hotels,

Small Luxury Hotels, Fiesta Americana Sercotel (Unirez) 24Jun Starhotels (TRUST) 01Jul Carlsson Hospitality 12Nov 35 chain codes now participate

BR, BX, CP, CX, CY, ET, FH, FN, GX, HI, IC, LX, MC, MK, MM, NO, NR, PD, PK, RC, RD, RE, RZ, SE, SI, SN, SP, SR, SX, SY, TO, WH, WI, XV, YZ

Dynamic Access guide for providers issued


Dynamic AccessBefore the end of 2003

NH Hoteles End November Kempinski End November Marriott Vacation Club End November Ritz Carlton Club End November

39 chain codes participating by end 2003 More than any other GDS


Points of Reference - Geocoding


15 countries in total

Great Britain Germany USA France/Monaco Belgium Austria Switzerland

A strong basePoints of Reference

Luxembourg Italy Netherlands Spain Sweden Canada Denmark


A strong basePoints of Reference

Show me hotels which are less than 1km away from the Brandenburg Gate


Travel Choice and Amadeus Hotels


A strong baseTravel Choice

The agents can define a priority list of hotels in Hotel Biasing (customer/agency profiles) For the corporate customer For the travel agency (and/or chain)

The rate codes to be used can be defined in the customer or agency profile For the corporate customer For your travel agency (and/or chain)

Additional rate codes may be defined in the sign in code (total of max 8 rate codes)


Travel Choice

The resulting displays (use /TC from displayed profile or set /TC to default for Hotel Availability) will:

List the properties in selected order from corporate profile List the properties in selected order from agency profile

Show which profile (C or A) that has biased the property List unbiased hotels in random order after the biased list List only the hotels that have the requested rates available


Travel Choice

If no biasing has been set the entire display is in random order

The /TC command may be combined with Geocoding >HALON25NOV-2/RP-SHO-HARRODS/TC


Higher occupancy pricing (3-9)

**** UTELL ****GB LON TU 25NOV03-26NOV03 OCC:4 UI+LONDON GUARDS HOTEL LONLGH N TAXI GBPACCESS TO OVER 4300 UTELL HOTELS WORLDWIDE. 1)111.00 UTELL VALUE HOTEL PROMOTION C4TPRO G RATE INCLUDES CONTINENTAL BREAKFAST STD ROOM 3 SINGLE BEDS RWY 2)122.00 UTELL VALUE HOTEL PROMOTION C2DPRO G RATE INCLUDES CONTINENTAL BREAKFAST STANDARD ROOM 2 DOUBLES 3)133.00 CORPORATE RATE C4TCOR G STD ROOM 3 SINGLE BEDS RWY 4)133.00 CORPORATE RATE C2DCOR G STANDARD ROOM 2 DOUBLES 5)144.00 STANDARD RATE C4TRAC G STD ROOM 3 SINGLE BEDS RWY 6)144.00 STANDARD RATE C2DRAC G STANDARD ROOM 2 DOUBLESEND OF DISPLAY


Seamless service informationRTSVCH2 HHL XX HK1 NYC IN25NOV OUT28NOV 1A2TCOR USD190.00* DLY 123 ROYAL HOTEL/BS-12345675/CF-123456789100/HLD-6PM *XX/

+RATE DESCRIPTION ---------------------------------- D - DES /DES-CORPORATE RATE REQUIRES COMPANY NAME PRICE INFORMATION --------------------------------- P - PRI /PRI- 190.00 PER NIGHT STARTING 25NOV FOR 02 NIGHTS 150.00 PER NIGHT STARTING 27NOV FOR 01 NIGHTS /TTL-USD530.00 /NGT-03 RATE INCLUSIONS/EXTRAS ---------------------------- I - INC /TAX-INCLUDED EXCEPT-17.5 PCT LOCAL /SVC-INCLUDED /MEA-BREAKFAST /COM-8 PERCENT SELL RULES ---------------------------------------- S - SEL /STA-1 DAY MINIMUM 99 DAY MAXIMUM /ADV-14 DAY ADVANCE BOOKING REQUIRED /CHK-CHECK-IN FRI CHECK-OUT NO RESTRICTION CANCELLATION POLICY ------------------------------- C - CXL /CXL-REQUIRES CANCEL BY 1 DAYS PRIOR TO ARRIVAL


>GGHTLSPEC

CHAINS SUPPORTING SPECIAL PRODUCTS OR/AND SPECIFIC FUNCTIONALITIES ==================================

- LIST OF CHAINS SUPPORTING INSTANT RATE AND/OR INSTANT AVAILABILITY UPDATE......................MS27

- LIST OF CHAINS COMPLIANT WITH "PHASE 1"..........MS200

- LIST OF CHAINS SUPPORTING "RATE RETURN"..........MS400

- LIST OF CHAINS SUPPORTING INCREASED OCCUPANCY PRICING..........................................MS490

======================================================= - AMADEUS HOTEL PAGES INDEX........................GGHTL

- HTLS : PLS CONTACT YOUR AMADEUS ACCOUNT MGR IF YOU ARE INTERESTED IN ANY OF THE FUNCTIONALITY.


Hotel Features - today

How is your hotel represented in Amadeus today?www.amadeus.net

Here you will see exactly the same information as the travel agent and the end user will see

Check your information for: Contents Accuracy Abbreviations that end users will have problems

understanding


Hotel Features display today

US XXX NJ SI!XXX123 TEST HOTEL - DO NOT BOOKLOCATION ----------------------------------------------- L - LOC 10140 JF KENNEDY BOULEVARD 20250 WASHINGTON D.C AUSTIN TX 00000 UNITED STATES OF AMERICA -TEL: 512-834-2426 -TLX: NONE -FAX: 512-834-2425 DFW AIRPORT 3 MI/4.8 KM N PRIMARY PROPERTY LOCATION - CITY DISTRICT - BUSINESS, DOWNTOWN AREA - BY HIGHWAY PRIMARY LOCAL POINT OF INTEREST - STATE CAPITOL NYC 10 MI/16.1 KM N EMPIRE STATE BUILDING .5 MI/0.8 KM MALL 6 MI/9.7 KM MCDONALDS 3 MI/4.8 KM IBM 2 MI/3.2 KM MOTOROLA 5 MI/8 KM TEXAS INSTRUMENTS 10 MI/16.1 KMMORE


Product enhancements planned


Hotel Features redesign

Two new fields in the Location category www and e-mail

New categories Description, News, Driving directions, Disability

facilities, Offsite amenities Independent categorization

Stars or other Many new searchable facility codes

Occupancy pricing, Gym, Garage parking, Ordered within sub categories:

Hotel facilities, Room facilities, Dining facilities, Business facilities and Disability facilities


Hotel Features enhancements

Improved commission category Hotel region

Riviera, Costa del Sol Hotel type

Ski resort hotel (SKI) Hotel in wine region (WIN) special events (e.g. World Cup in football - BAL)

Your printout contains an example of regions, and an overview of the categories of the new display, with codes


Hotel Features category list (1)

Category name Alpha code Keyword Description

Location L LOC Address, phone, fax, e-mail, web site & telex

Description X DES Detailed description of the hotel

Category A CAT Hotel category, rating information

News W NEW Temporary information concerning the hotel

Transportation T TRA Best mode(s) of transport to the hotel

Driving directions V DRV Directions to hotel

Situation U SIT Situation of the hotel (regions and hotel type)

Facilities F FAC Property facilities, services and amenities

Room R ROO Description of room categories and general information about room facilities and amenities

Dining N DIN Restaurant and dining facilities

Meeting facilities M MEE Meeting/conference facilities

Disabled facilities I DIS Facilities for disabled

Offsite amenities Z OFF Amenities provided in the area around the hotel

Safety features Y SFY Safety features such as FEMA fire safety compliancy


Hotel Pricing redesign

A newer, more sophisticated EDIFACT Message Category changes

New categories Location and Facilities deleted

Property information removed from the top of the display

Marketing text only displayed as a reward A fully structured display Fully defined field names and content


Hotel Pricing redesign

Use of structured content whenever it exists Use of G, D, 6

Automatic translation to text Time shown to suit office profile (18:00 or 6:00PM) All known taxes and estimated total rate Sell with less keystrokes (HS) Your printout contains an overview of the

categories of the new display, with codes, and some more details


Hotel Pricing categoriesToday’s Hotel Pricing Categories Alpha

codeKeyword The new Hotel Pricing Categories

Sell Information R RAT Rate Information

Price information (Tax/service/commission/meals)

I INC Rate Inclusions/Extras

Location Removed completely as already exists in Hotel Features (HF)

Extras I INC Rate Inclusions/Extras

Policies C CXL Cancellation Policies

Facilities Removed completely as already exists in Hotel Features (HF)

Deposit B BOO Booking Requirements

Guarantee B BOO Booking Requirements

Minimum Length Of Stay B BOO Booking Requirements

Other information(Check in times/advance booking)

O OTH Other Information

D DES Room and Rate Description(new category)

T TTX All Known Taxes and Estimated Total Rate(new category)


Alternative Property Display

**** MARRIOTT HTLS RSTS ****NO ROOMS AVAILABLE AT REQUESTED PROPERTYSUGGESTED ALTERNATIVE PROPERTIES

PROPERTY CODE PROPERTY NAME/ADDRESS DIST/DIR1) BR NYCMEC RENAISSANCE NY TIMES SQUARE 0.5M-NW 100 SPRING VALLEY MARKETPLACE2) FN NYCSLY FAIRFIELD INN SPRING VALLEY 0.7M-W 24 OAK DRIVE AT JERICHO TURNPIKE3) MC JFK123 MARRIOTT RIHGA ROYAL NYC 1.0M-SW 866 THIRD AVENUE4) CY NYCSYL COURTYARD TIMES SQUARE 1.1M-NE 101 JAMES DOOLITTLE BLVD5) RZ EWRKAZ RITZ CARLTON NY CENTRAL PARK 1.1M-E 151 WEST 54TH STREET

DISTANCE AND DIRECTION FROM REQUESTED PROPERTY ARE APPROXIMATEENTER >HAA FLWD BY LINE NBR FOR AVAILABILITYENTER >HFA FLWD BY LINE NBR FOR HOTEL FEATURES


Multimedia

Our partner is Leonardo Hotel Multi Media project aims to provide at launch:

Still images for over 26,000 worldwide hotel properties Thumbnails and larger images Logos for all Amadeus Hotel chains to be displayed when no

images exist Text

Captions Descriptions Multi lingual text

A high quality process to load and maintain images Hotel provider Content Server (called Image Gateway) Sophisticated reporting and management tool (called Private

Digital Library)


Multimedia

Vista v.2.2 Maps as part of launch

Planitgo v.8.0 Aergo v.6.2 Check my Trip


Multimedia


New Version!

Version 2.1 Pilots in Scandinavia now! Redesigned hotel screens Dynamic Access New look Multi Availability Points of Reference Request triple and quad rooms

………… and much more



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Amadeus Hotels Product