Amadeus Cruise Interface - wincruise.com · Amadeus Cruise Interface Quick Guide WinCruise Professional interfaces with Amadeus Cruise providing direct access to live availability,

Amadeus Cruise Interface Quick Guide

WinCruise Professional interfaces with Amadeus Cruise providing direct access to live availability, pricing and booking functionality.

This “Quick Guide” contains these sections.

1. Configuring User Names & Passwords 2. Creating a New Booking

3. Retrieving an Existing Booking 4. Sending Interface Feedback

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Configuring Usernames & Passwords WinCruise – [User Access Screen]

In the user access screen you will need to setup username & passwords for each user, along with the duty code sign in for that user to use when logging into Amadeus Cruise.



Creating a New Booking WinCruise Professional

To create a new booking you will need to launch Amadeus Cruise from within WinCruise Professional. This will allow for communications between WinCruise and Amadeus. Start by adding the client to your WinCruise database, or locating them if they have been entered previously. Then select from the TOOLS menu >>AMADEUS CRUISE>>CREATE NEW BOOKING.



Creating a New Booking (continued) Selected Client – Be sure that the correct client is located in the top-left section of the booking window before clicking on the “Launch Amadeus Cruise” button. Did You Know ? The left side of the new booking window is used for locating the client. You can locate by typing a client #, last name, address or phone #. TIP: The small button with the plus sign (+) and the open folder is for adding new clients if you are unable to locate the client in your database.

Launch Amadeus Cruise – Once you have verified the client, simply click on the button labeled “Launch Amadeus Cruise”. This will open a new window with the Amadeus Cruise application for the direct booking process to begin. TIP: You can select a vendor or ship before launching Amadeus Cruise and your search criteria will be pre-filled in Amadeus Cruise once that window opens.



Creating a New Booking (continued)

Find Sailings – You will now enter the search criteria and departure date that you are interested in booking. Then click the NEXT button. TIP: Selecting a Cruise Region will speed your availability search and also provide the region description back to WinCruise which will eliminate your need to manually enter the itinerary description in WinCruise later.

Sailing Availability – You will now select from the available sailings returned. Then click the NEXT button.

Find Fare – Next you will select the Mode of Transportation, Guest City (when required) and Currency as well as the Number of Guests & their Ages. The ages will be pre-filled, providing dates of birth were available in the client profile located in your WinCruise database. Then click the NEXT button.




Fare Availability – Select from the available fare codes listed. You can select up to 4 different codes to compare pricing. Click on the NEXT button to continue.

Category Availability – You will now select from the category options available. Click the NEXT button to continue. NOTE: You can only book categories that show the AVL abbreviation for “Available” in the Space column.

Cabin Availability – You will now choose from the cabins available in the selected category. Once you have selected a cabin, you will be given 15 minutes to complete the reservation after you hit the HOLD button.

TIP: You can preview deck plans and cabin locations by clicking the deck plans icon at the bottom of the screen.




Guest Information – This info is transferred over to Amadeus Cruise from WinCruise, based on the client profile that was selected. Generally you will only need to select the Preferred Seating option for dining, though Nationality is required as well for some cruise lines. Click the NEXT button to continue.




Summary – Confirm all information and add Payments, Special Services, and Pre or Post Packages as needed. Then hit the END button.




Price Display – Review the pricing totals and choose the PRINT button if you want to print a copy of this information. Hit the END TRANSACTION button to complete this reservation.

End Transaction – You will be required to type your name or initials in the Receive from field and enter a Contact number. You can check the box to receive a Booking Confirmation Fax. Click the OK button to continue.




End Transaction – This will list the Confirmation Number, Record Locator and any notes and terms that the cruise line wants to make you aware of. There is a PRINT button for printing this information. Click the OK button.

Reservation Data – This window will appear and remain on the screen for several seconds while the reservation information is transferred to WinCruise Professional.

First Time Setup – The first time you use the Amadeus Cruise Interface you will see this message. After you hit OK, you may see a message indicating that WinCruise is trying to send a message by email, click ‘YES’ to complete your first time setup.




WinCruise Booking – The Amadeus Cruise Window will shut now and you will see a progress bar while WinCruise processes all of the information. Once the information has been analyzed by WinCruise, the Vendor, Ship & Itinerary fields will fill in and the OK button will enable you to post this booking. Hit the OK button to continue. TIP: You can also assign a Secondary Agent or Class by selecting from the available options if needed. The Source and Primary Agent can also be adjusted here if needed.

When prompted, choose ‘YES’ to post this booking. You will see a progress bar while WinCruise updates the database with the new booking.




Confirm Reservation Data – You will want to review all pricing, payments and passenger information for correctness. See the section on “Sending Interface Feedback” to send us feedback if you have any discrepancies.



Retrieving an Existing Booking

Retrieve Existing Booking – To retrieve an existing booking you will need to start from within WinCruise. Choose the TOOLS Menu >> AMADEUS CRUISE >> RETRIEVE EXISTING BOOKING.

Launch Amadeus Cruise – You will be required to select the Vendor from the list, and enter your Reservation # before clicking the “Launch Amadeus Cruise” button. NOTE: You will continue from this point just like a new booking. Be sure you are familiar with the section “Creating a New Booking”



Sending Interface Feedback

Providing Feedback – In order to help us continue to improve this interface, we have included a “Send Feedback” option under the TOOLS Menu >> AMADEUS CRUISE >> SEND FEEDBACK. Please use this option to send your comments, suggestions or issues related to the Amadeus Cruise Interface only.

Automatic Feedback – If WinCruise detects something that does not work correctly, it will automatically initiate a “Send Feedback” request and the following Window will open. Please take a few seconds to type in what you were doing and then click the OK button to send a feedback report to WinCruise.

Documents

Amadeus Cruise Interface - wincruise.com · Amadeus Cruise Interface Quick Guide WinCruise Professional interfaces with Amadeus Cruise providing direct access to live availability,