The global airline industry is increasingly competitive; to succeed, you need to take full advantage of every opportunity available to you. So get one step ahead of your competitors by switching to electronic documentation long before the IATA deadline.

Easier sales, interlining and tracking

Paper miscellaneous change orders used for excess baggage collection, tours and pre-paid ticket advices still stand in the way of a smooth, seamless and paperless experience for our passengers.Processing these hard copy documents is also more costly and less efficient for your business. So the sooner you switch to an electronic solution for issuing, storing, managing and distributing electronic miscellaneous documents (EMDs), the sooner you can reduce costs and improve the efficiency of your revenue collection activity.

An EMD server like the Amadeus Electronic Miscellaneous Documents Server (EMS) allows both your own sales team and travel agencies to sell your services quickly and easily. It also enables simpler interlining and alliance travel transactions. And revenue tracking and collection is a far smoother process too, vastly reducing the need for expensive exceptional processing.

Beat the deadline and your competitors

The industry-wide use of EMDs will create a paperless environment, in line with IATA resolutions. All airlines must comply with EMD standards by December 2013. But you can get ahead of the game by implementing the Amadeus Electronic Miscellaneous Documents Server (EMS) today.

Amadeus Airline SolutionsAmadeus Electronic Miscellaneous Documents Server

Airlines

Amadeus Electronic Miscellaneous Documents Server (EMS) enables you to reduce costs and improve revenue collection, while also enhancing the customer experience.

With Amadeus Electronic Miscellaneous Documents Server (EMS), you can:

> Ensure compliance with all the latest industry standards;

> Totally eliminate the manual paper process;

> Support collection of all ancillary service types;

> Support all RFIC and RFISC (Reason for issuance codes and sub-codes);

> Issue EMD-A and EMD-S;

> Provide interline and multi-coupon EMDs;

> Collect revenues as soon as the flight doors close.

The Amadeus EMS solution will be continuously updated in line with both new industry standards and community requests. It will enable you to be 100% compliant with the new EMD standards prior to the IATA deadline.

The introduction of electronic documentation makes the whole ticketing and tracking process smoother, simplifying the end-to-end customer journey for both your business and your passengers. So your customers will love it too.

Explanation of acronyms:

• RFIC (Reason for Issuance Code) & RFISC (Reason for Issuance Sub Code) - The Amadeus solution today supports all industry defined codes and all future codes that can be requested by an airline to ATPCO. This is due to the table design and no hard coding.

• EMD-S is EMD-Standalone (used on its own, and not with a flightcoupon) & EMD-A is EMD-Associated (used in association with an e-Ticketcoupon, hence is lifted at the airportat the same time. Example of uses: excess baggage, seat upgrades, etc…)

* For illustrative purposes only

Fully integrated

The Amadeus Electronic Miscellaneous Documents Server (EMS) is fully integrated into the Amadeus Altéa Suite. This enables efficient and seamless operation across all reservation, ticketing and departure control systems, plus your revenue collection and reporting solutions.

The Amadeus EMD solution is also fully integrated into the flow for sale of ancillary services, and an EMD can be issued for any airline ancillary service.

Key benefits at a glance

Reduced costs – the Amadeus EMS solution offers simplified systems integration for enhanced efficiency and productivity all round and also enables sales via all channels. Built-in automation eliminates the need for manual input and expensive exceptional handling during the ticketing to tracking process.

Increased profitability – this multi-channel solution allows interline service offerings across journey segments, enabling you and your interline/alliance partners to capture every sales opportunity and create profitable additional revenue streams. Full visibility of payment status at the airport makes for easy control of waivers while comprehensive reporting gives you systematic revenue tracking abilities.

More efficient servicing – the move to electronic documentation enables high levels of automation, which benefits customers by avoiding the need for manual processing and allowing self-service.

Enhanced customer satisfaction – the simpler process means there is no more need for waiting in airport queues to collect paper documents, resulting in greater speed and flexibility for travellers.

An optimal IT solution – the Amadeus EMS solution is fully flexible and can issue an EMD for any service (both EMD-A and EMD-S). It handles everything from ticketing and distribution through to interlining, departure control and tracking.

Advanced functionality – including document issuance and follow-up features, management and reporting tools, airport control features, GDS connectivity, interline connectivity, plus departure control and ground handling connectivity.

Find out moreFor further information, visit www.amadeus.com/airlines or speak to your Amadeus Account Manager today.

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Trusted technology partner

As the global airline industry’s leading technology partner, Amadeus is committed to helping you overcome your biggest business challenges by continuing to provide innovative and advanced integrated solutions, plus best-in-class support and expert consulting services.

Amadeus issued EMD on the Reservation Desktop*