ALLAHABAD BANK Bank intends to empanel bidders for Software Development and customisation in Bank. The broad scope of the project envisages design, documentation, development, installation,

Allahabad Bank

Request For Empanelment (RFE) Of Software Development Firms To Support In-House Software Development And Maintenance In Allahabad Bank.

Ref. No. HO/IT&DB/SW/2017-18/87 Date: 09.02. 2018

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© ALLAHABAD BANK

PAPAYRT

ALLAHABAD BANK

REQUEST FOR EMPANELMENT OF

SOFTWARE DEVELOPMENT FIRMS TO SUPPORT IN-HOUSE SOFTWARE DEVELOPMENT

AND MAINTENANCE IN ALLAHABAD BANK.

RFE Ref. No.: HO/IT&DB/SW/2017-18/87 dated: 09.02.2018

This document is the property of Allahabad Bank. It may not be copied, distributed or recorded on any medium, electronic or otherwise, without written permission thereof. The use of the contents of this document, even by the authorized personnel / agencies for any purpose other than the purpose specified herein, is strictly prohibited and shall amount to copyright violation and thus, shall be punishable under the Indian Law.

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TABLE OF CONTENTS

SECTION A- INVITATION FOR BIDS .................................................................................................................. 8

1. INVITATION FOR BIDS ............................................................................................................................. 8

SECTION B- INSTRUCTION TO BIDDERS (ITB) ................................................................................................ 12

2. ABOUT ALLAHABAD BANK ................................................................................................................... 12

3. INTRODUCTION .................................................................................................................................... 13

3.1. Background .......................................................................................................................................... 13

3.2. Objective .............................................................................................................................................. 13

4. ELIGIBILITY CRITERIA .......................................................................................................................... 14

5. EMPANELMENT PERIOD: ...................................................................................................................... 17

6. SCOPE OF WORK ................................................................................................................................. 17

7. BROAD SCOPE OF WORK: .................................................................................................................... 21

7.1. Application software development and integration .................................................................................... 21

7.2. Training and Capacity Building ............................................................................................................... 22

7.3. Deployment of Application and Commissioning (Go-Live) .......................................................................... 23

7.4. Application Support and Maintenance ..................................................................................................... 24

7.5. Other Requirements .............................................................................................................................. 26

8. SERVICE LEVEL AGREEMENTS: ............................................................................................................ 26

9. EVALUATION PROCESS ........................................................................................................................ 28

9.1. Objective of Evaluation Process.............................................................................................................. 28

9.2. Eligibility Cum Technical Bid ................................................................................................................... 29

9.3. Empanelment Of Vendors: ..................................................................................................................... 34

9.4. Commercial Bid Evaluation (during period of empanelment) ...................................................................... 34

10. LIQUIDATED DAMAGES .................................................................................................................... 36

11. LANGUAGE OF BID ........................................................................................................................... 37

12. NON-TRANSFERABLE OFFER ........................................................................................................... 37

13. ERASURES AND ALTERATIONS ........................................................................................................ 37

14. PRE BID MEETING ............................................................................................................................ 37

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15. AMENDMENT OF RFE ....................................................................................................................... 38

16. TENDER SUBMISSION- GENERAL DETAILS: ...................................................................................... 38

16.1. Tender Document and Fee: .................................................................................................................... 38

16.2. Bid Security: ......................................................................................................................................... 39

16.3. Empanelment Security: .......................................................................................................................... 40

16.4. Performance Bank Guarantee ................................................................................................................ 41

16.5. Submission of Technical Bid - ................................................................................................................. 41

17. DEADLINE FOR SUBMISSION OF BIDS .............................................................................................. 43

18. BID OPENING ................................................................................................................................... 43

19. PRELIMINARY SCRUTINY .................................................................................................................. 44

20. PERIOD OF VALIDITY OF THE BID ..................................................................................................... 44

21. ADDRESS OF COMMUNICATION ....................................................................................................... 44

22. EXERTING UNDUE INFLUENCE ......................................................................................................... 44

23. SIGNING OF THE BID ........................................................................................................................ 44

24. COSTS OF PREPARATION & SUBMISSION OF BID ............................................................................. 44

25. BANK’S RIGHT TO ACCEPT ANY BID AND TO REJECT ANY OR ALL BIDS ........................................... 45

26. NO COMMITMENT TO ACCEPT ANY LOWEST OR ANY TENDER .......................................................... 45

SECTION C- GENERAL TERMS AND CONDITIONS OF CONTRACT ................................................................... 46

27. TERMS OF REFERENCE .................................................................................................................... 46

27.1. Contract Period ..................................................................................................................................... 46

27.2. Delivery: ............................................................................................................................................... 46

27.3. Warranty and Annual Technical Support .................................................................................................. 46

27.4. Ownership, Grant and delivery................................................................................................................ 46

27.5. Customization Process .......................................................................................................................... 49

27.6. Installation and Implementation .............................................................................................................. 50

27.7. Payment Terms..................................................................................................................................... 50

28. AWARD OF CONTRACT .................................................................................................................... 51

28.1. Notification of Empanelment ................................................................................................................... 51

28.2. Signing of Contract ................................................................................................................................ 52

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28.3. Discharge of Bid Security ....................................................................................................................... 52

29. EXPENSES FOR THE CONTRACT ...................................................................................................... 52

30. FAILURE TO ABIDE BY THE AGREEMENT / CONTRACT ...................................................................... 52

31. PRICES ............................................................................................................................................ 52

32. NOTICES .......................................................................................................................................... 53

33. EMPANELLED VENDORS INTEGRITY: ................................................................................................ 53

34. EMPANELLED VENDORS OBLIGATIONS: ........................................................................................... 53

35. USE OF CONTRACT DOCUMENTS AND INFORMATION: ...................................................................... 54

36. PATENT RIGHT : ............................................................................................................................... 54

37. EXECUTION OF NON-DISCLOSURE AGREEMENT ............................................................................... 54

38. TERMINATION FOR DEFFAULT : ........................................................................................................ 55

39. FORCE MAJEURE : ........................................................................................................................... 55

40. TERMINATION FOR INSOLVENCY : .................................................................................................... 55

41. TERMINATION FOR CONVENIENCE : ................................................................................................. 56

42. RESOLUTION OF DISPUTES : ............................................................................................................ 56

43. JURISDICTION .................................................................................................................................. 56

44. AUTHORIZED SIGNATORY ................................................................................................................ 56

45. CONTRACT AMENDMENT: ................................................................................................................ 57

46. ASSIGNMENT: .................................................................................................................................. 57

47. CANCELLATION OF EMPANELMENT PROCESS ................................................................................. 57

48. PUBLICITY ....................................................................................................................................... 57

49. CORRUPT OR FRAUDULENT PRACTICES : ........................................................................................ 57

50. ARBITRATION .................................................................................................................................. 58

SECTION D- SPECIAL CONDITIONS OF CONTRACT ........................................................................................ 59

51. INSPECTION AND QUALITY CONTROL TESTS .................................................................................... 59

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52. ACCEPTANCE TESTS ....................................................................................................................... 59

53. MANUALS / DOCUMENTATION .......................................................................................................... 59

54. CHANGE ORDERS ............................................................................................................................ 60

55. TAXES AND DUTIES .......................................................................................................................... 60

56. INDEMNITY ....................................................................................................................................... 60

57. BIDDER’S LIABILITY ......................................................................................................................... 62

58. MINIMUM WAGES ............................................................................................................................. 62

59. PENALTY ......................................................................................................................................... 62

60. CONFLICT OF INTEREST ................................................................................................................... 63

61. OWNERSHIP AND RETENTION OF DOCUMENTS ................................................................................ 63

62. COMPLIANCE WITH LAWS: ............................................................................................................... 63

63. COMPLIANCE IN OBTAINING APPROVALS/PERMISSIONS/LICENSES: ................................................. 64

SECTION E. ANNEXURE ............................................................................................................................... 65

ANNEXURE 01 - BID - TABLE OF CONTENTS .................................................................................................. 65

ANNEXURE-02-TENDER OFFER FORWARDING LETTER .................................................................................. 66

ANNEXURE-03- COMPLIANCE OF ELIGIBILITY CRITERIA FOR CATEGORY - A ................................................. 68

ANNEXURE-04- COMPLIANCE OF ELIGIBILITY CRITERIA FOR CATEGORY - B ................................................. 70

ANNEXURE- 05 FORMAT FOR BANK GUARANTEE FOR BID SECURITY ........................................................... 72

ANNEXURE-06- PERFORMANCE STATEMENT FORMAT .................................................................................. 74

ANNEXURE 07 – CUSTOMER CREDENTIAL LETTER ....................................................................................... 75

ANNEXURE-08 EMPANELMENT SECURITY FORM ........................................................................................... 76

ANNEXURE-09-EMPANELMENT CONTRACT FORM ......................................................................................... 78

ANNEXURE-10- PERFORMANCE SECURITY FORM .......................................................................................... 80

ANNEXURE 11-NON-DISCLOSURE AGREEMENT ............................................................................................ 81

ANNEXURE 12-PROPOSED TEAM .................................................................................................................. 86

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ANNEXURE 13-AUTHORIZATION LETTER FORMAT ......................................................................................... 87

ANNEXURE 14- PRE BID QUERY FORMAT ...................................................................................................... 88

ANNEXURE 15-NOTIFICATION OF ACCEPTANCE ............................................................................................ 89

ANNEXURE 16- BIDDER’S INFORMATION ....................................................................................................... 90

ANNEXURE 17-ESCALATION MATRIX............................................................................................................. 91

ANNEXURE – 18 TECHNICAL SKILL SET ........................................................................................................ 92

ANNEXURE 19 – CONFORMITY/UNDERTAKING LETTER ................................................................................. 95

ANNEXURE 20 – DETAILS OF OFFICES .......................................................................................................... 98

ANNEXURE 21 –BIDDER TURNOVER & PROFITS ............................................................................................ 99

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Definitions and Acronyms

Following terms are used in the document interchangeably to mean:

“ATS” - Annual Technical Support

“AMC” – Annual Maintenance Contract

“CBS” - Core Banking Solution

“CBSO” – Core Banking Solution Office which is located at Mumbai

“CIT”- Continuous Integrated Testing

“CPU” - Central Processing Unit

“CVC” - Central Vigilance Commission

“DC” - Data Centre of the Bank which is located at Mumbai.

“DLL” – Dynamic Linked Library

“DRS” – Disaster Recovery Site which is located at Lucknow

“EMS” - Enterprise Management System

“FAQ”- Frequently Asked Questions

“FAT”- Final Acceptance Testing

“FM” – Facilities Management

“GoI” - Government of India

“HO” – Head Office, which is located at Kolkata

“IEEE”- Institute of Electrical and Electronics Engineering

“ITB”- Instruction To Bidders

“ITIC-K”- Information Technology Innovation Centre, which is located at Kolkata

“JV”- Joint Venture

“NDR” - Near Disaster Recovery Site (Near DR) in Navi Mumbai

“POC”- Proof of Consent

“RFE” - Request for Proposal

“SI” - System Integrator

“SIT”- System Integration Testing

“SLA” - Service Level Agreement

“TCO” - Total Cost of Ownership

“UAT”- User Acceptance Testing

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SECTION A- INVITATION FOR BIDS

1. INVITATION FOR BIDS

1.1. Allahabad Bank, established in 1865, was nationalized in the year 1969 and is a leading public sector

undertaking listed in BSE/NSE, hereinafter called “The Purchaser” or “Bank”. which term or

expression unless excluded by or repugnant to the context or the meaning thereof, shall be deemed to

include its successors and permitted assigns, intends to issue this Bid document, hereinafter called

Request for Empanelment, or “RFE”, for Empanelment of software development firms to support

Bank’s in-house software development and maintenance in Allahabad Bank. The Bank has

implemented Core Banking Solution B@ncs24, with TCS as the Systems Integrator for the project. The

Bank’s Data Centre (DC) is at M/s CtrlS Data Centres Limited, Plot No EL -72/1/A, TTC Industrial Area

MIDC, Mahape, Navi Mumbai-400701, Disaster Recovery Site (DRS) is at 3rd Floor, Zonal Office

Building Hazratganj, Lucknow (U.P.) 226001 and various NAPs are spread across the Country. Bank

has 3300+ branches / offices spread across India.

1.2. Allahabad Bank intends to empanel bidders for Software Development and customisation in Bank. The

broad scope of the project envisages design, documentation, development, installation, customization,

parameterization, implementation and maintenance of application software/web portal/ mobile

application, etc. The scope also includes installation/reinstallation, configuration/re-configuration and

maintenance of system software, database, interfaces etc. at various locations of the Bank for a period

of three (3) years, along with complete handover of the software product with source code and related

documents as well as training to Bank’s designated personnel. This ‘RFE’ shall be the single point of

reference for all points pertaining to this stated requirement.

1.3. The Bank invites bids from reputed skilled IT firms/Software Service Providers/ Software development

firms (hereinafter referred to as ‘Bidder’ or ‘Vendor’) for the proposed scope of work and Bank’s

requirements. The material and services that is sought to be procured, installed and maintained via this

empanelment should ensure satisfactory delivery of application software. The Bidder would be the

single point of contact for the Bank as sub-contracting to third party is not permissible.

1.4. This enquiry is in the nature of Request for Empanelment (RFE) intended to result in the selection of a

panel of software bidders. The responses received pursuant to this RFE will be evaluated as per the

criteria specified in this document and the qualified bidders will be placed on the panel. Empanelled

bidders will be invited, as and when work arises in the Bank, to submit their Proposals based on

detailed scope of work of the project on a case-to-case basis.

1.5. A complete set of RFE documents may be purchased by interested Bidders on the submission of a

written application, from Allahabad Bank, Head Office, 2nd Floor, Information Technology & Digital

Banking, 2, Netaji Subhas Road, Kolkata – 700 001, India upon payment of non-refundable fee of

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INR 20,000/- (INR Twenty Thousand only) in the form of Demand Draft or Banker’s Cheque drawn on

any scheduled bank in favour of ‘Allahabad Bank’, payable at Kolkata. Only those Bidders, who

purchase the RFE in their names, will be eligible for submission of bid.

1.6. The bidder may download the RFE documents from bank’s official web-site : www.allahabadbank.in

<http://www.allahabadbank.in> or E-tendering portal www.tenderwizard.com/abbank

<http://www.tenderwizard.com/abbank>

1.7. The RFE can also be obtained from the following address during office hours on all working days

during RFE sale period between 10.00 A.M. to 5.00 P.M, either in person or by post.

The Chief Manager (IT) Allahabad Bank Information Technology & Digital Banking, Head Office, 2, Netaji Subhas Road, Kolkata-700001 (West Bengal), INDIA Phone No- 033-22319471, 22319472

1.8. This tender is not transferable. Only the Bidders who have officially purchased this tender document

shall be entitled to quote, subject to their fulfilling the eligibility criteria.

1.9. The bidders who have received the RFE through mail / downloaded and want to participate in the

bidding process must pay a fee of Rs.20,000.00 (Rupees Twenty Thousand Only), towards cost of the

bid document, in the form of Demand Draft or Bankers Cheque, payable in favour of ‘Allahabad Bank’,

payable at Kolkata.

1.10. The details are as under,

Sl. No. Items Details

1. Bid Reference HO/IT&DB/SW/2017-18/87 Date: 09.02. 2018

2. Price of RFE ( Not Refundable) Rs. 20,000/-

3. Date of commencement of sale of RFE 09.02.2018 11:00 Hrs

4. Last Date for sale of RFE 09.03.2018 11:00 Hrs

5. Last Date for submission of Pre-Bid

Queries 16.02.2018 11:00 Hrs

6. Date and time for Pre-Bid Meeting 16.02.2018 15:30 Hrs

7. Last Date & Time of Submission of bids 09.03.2018 15:00 Hrs

8. Date and Time of Opening of Technical

Bids 09.03.2018 15:30 Hrs

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Sl. No. Items Details

9. Place of submission and opening of Bids

Chief Manager -IT,

Information Technology & Digital Banking,

Allahabad Bank, Head Office

2nd Floor, 2, Netaji Subhash Road,

Kolkata – 700 001 , India

10. Address for Communication and Pre-Bid

Meeting

Same As Above

Tel : 033 – 22420995

Fax : 033-2210 6323

Email : [email protected]

1.11. In this RFE, the bidder is required to submit Technical bid in physical form along with other bid

documents mentioned herein. The original RFE (and addendums if any) needs to be signed and

stamped by the Bidder and has to be submitted along with the Technical Bid.

The Bidder has to submit soft copy of the complete Technical Bid and Compliance to Eligibility Criteria

in Microsoft Office / Open Office format on CD / DVD along with the hard copy..

1.12. All Technical Bids must be accompanied by a Bid Security for INR 2,00,000/- (INR Two Lac only) as

specified in Annexure-05 and must be delivered at the above office on or before specified date and

time indicated above. This security will remain in force up to and including 60 days after the period of

the bid validity.

1.13. MSEs (Micro and Small Enterprise (MSE) are exempted from paying the application money

and Earnest Money deposit amount for which the concerned enterprise needs to provide

necessary documentary evidence. For MSEs, the provisions as per Government of India shall be

considered while evaluating the tender.

1.14. Each Bidder is eligible for submitting only one Bid per category in response to this RFE.

1.15. Technical Bids will be opened in the presence of the Bidder’s representatives who choose to attend

on the specified date and time. The names of the technically qualified bidders who fulfil the eligibility

criteria as well as technical specifications will be notified separately for empanelment.

1.16. No further discussion/ interface will be granted to Bidders whose bids have been disqualified.

1.17. Allahabad Bank reserves the right to accept or reject in part or full any or all the offers without

assigning any reasons whatsoever

1.18. In case of any discrepancy noticed within the RFE at a later stage, the discretion of the Bank shall

prevail and be binding on the Bidder.

1.19. Disclaimer

1.19.1. The RFE document is not a recommendation, offer or invitation to enter into a contract, agreement

or any other arrangement in respect of the services. The provision of the services is subject to

observance of selection process and appropriate documentation being agreed between the Bank

mailto:[email protected]

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and any successful Bidder as identified by the Bank after completion of the evaluation process

detailed in the RFE.

1.19.2. While this section is a Preface to the entire document, the following sections are meaningfully

segregated for better understanding of the document. The section headings or any other headings

do not have any contractual sequence and the submission of responses should be based on the

total understanding of the document.

1.19.3. The responses should be comprehensive enough to cover the requirements envisaged in the

document and all supporting Annexure. The Bidder is advised to consult the RFE document and all

its supporting Annexure to arrive at a solution for proposing to the Bank, and in developing technical

responses.

1.19.4. The RFE for all intents and purposes is final. However, Bank reserves the right to bring about any

changes in requirements / scopes and the same will be communicated to the Bidders well in

advance so as to allow the Bidders sufficient time to prepare their proposal.

The Chief Manager (IT) Allahabad Bank Information Technology & Digital Banking, Head Office, 2, Netaji Subhas Road, Kolkata-700001 (West Bengal), INDIA Phone No- 033-22319471, 22319472

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SECTION B- INSTRUCTION TO BIDDERS (ITB)

2. ABOUT ALLAHABAD BANK

2.1. Allahabad Bank (‘the Bank’) was established on 24th April 1865 in Allahabad. In the year 1969, the

Government of India nationalized 14 commercial banks and Allahabad Bank was one of them. For

operational convenience, the Head Office of the Bank was shifted from Allahabad to Kolkata in 1923.

2.2. The Bank is a leading Public Sector Commercial Bank based in India. The Bank offers a range of

financial services including cash management services, depository services, corporate agency

arrangements, visa debit cum ATM card, bank assurance and mutual fund, Real Time Gross

Settlement, Unified Payment Interface, Gold Card scheme for exporters, National Electronic Fund

Transfer (NEFT), Government Business, Credit Card business (proposed) and online payment. The

bank operates through four business segments, namely, Treasury, Corporate / Wholesale Banking,

Retail Banking, and Other Banking.

2.3. As on Dec. 31, 2017, the Bank has a network of around 3248 Domestic Branches, 8 FGM Offices, 49

Zonal Offices, 6 Staff Colleges and 77 other offices, spread all over the country. The Bank also has an

Overseas Branch at Hong Kong.

2.4. The Bank has Core Banking Solution Office (CBSO), Data Center (DC) & Near Disaster Recovery Site

(Near DR) in Navi Mumbai, IT Innovation Centre (ITIC) in Kolkata and Disaster Recovery Site (DRS) in

Lucknow.

The CBS implementation of the Bank was completed on 18th December 2010. The CBS software is

Bancs24, supplied and maintained by M/s Tata Consultancy Ltd (TCS). Core Infrastructure for the

Centralized Banking Solution is hosted at the Data Center (DC) and Disaster Recovery Site (DRS). DC

& DRS are operational on 24 x 7 basis and have necessary infrastructure in place.

2.5. The point to point replication is done directly at DRS from DC. The data at DRS is not more than 15

minutes (Recovery Point Objective) behind the production data at DC. In case of disaster, the DRS can

be up and running within 4 hours (Recovery Time Objective). The above mentioned CBSO/ DC/

DR/NDR are for Bank’s Indian operations. Synchronous replication is done between DC and Near DR

with zero data loss.

2.6. The Bank has one wholly owned subsidiary All Bank Finance Ltd, One RRB – Allahabad U.P. Gramin

Bank, and two JVs ASREC & Universal Sompo General Insurance Co. Ltd.

2.7. The Bank will open branches, offices from time to time & may also promote/acquire Associates/JVs as

and when required.

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3. INTRODUCTION

3.1. Background

3.1.1. Application software development and customization are ongoing processes in the Bank to meet its

business, regulatory, security and performance requirements.

3.1.2. These new requirements / changes require domain expertise in the latest technologies and existing

application software products are also subjected to major changes due to frequent change

requirements received from business departments.

3.1.3. In view of dynamic changes in the Banking sector, it has been felt that a strong software development

set-up should be available to Bank for proficient handling of new business requirements within

stipulated time frame.

3.2. Objective

3.2.1. Bank intends to engage skilled IT firms to cater the time to time requirement of new application

software developments, customisations in the existing software products.

3.2.2. The bidders empanelled through this process will be required to carry out Bank’s software

development / customization activities. However, whether to carry out the software/ mobile/ Web

portal application development/ customization work, in any of the areas, by using the services of

empanelled Bidder(s) or not, will be the decision of the Bank and will be binding on the Bidders.

Therefore, the empanelled bidders will have to ensure continued availability of professionals for the

period of empanelment/ during project assigned.

3.2.3. The software should be customized to suit the entire need of the Bank and to provide end to end

solution for any requirement/change in Allahabad Bank as per Terms & Conditions, Technical

specifications and Scope of Work mentioned in the RFE.

3.2.4. The source code including DLLs, images, library files, database dictionaries, associated documents

should be satisfactorily handed over to our in-house development teams for maintenance and change

management. The copyright of the software would remain with the Bank.

3.2.5. All the empanelled vendors would sign a non-disclosure agreement, in addition to an undertaking that

the software developed by their professionals for our Bank would not be used by them for any other

purpose.

3.2.6. Empanelment will be done under 2 (Two) categories based on the project nature and estimated cost

involved in software developments/customization as depicted below:-

Category A - Upto Rs 35 Lacs (Projects of transactional (online, off-line, batch processing)

nature, closely integrated to CBS application etc)

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Category B - Upto Rs 10 Lacs (Projects like MIS, Reporting, Web portals, mobile apps etc.,

which will not carry out any financial transactions).

The top five Bidders based on the eligibility and technical scoring will be selected for empanelment in

each category. Number of bidders in each category may vary at the discretion of the Bank.

3.2.7. The empanelled Vendors for Category “A” will be also eligible to carry out development work for

category “B”, subject to company should have the development & maintenance centre at Kolkata.

Note: If any Bidder applying for Category “A” wishes to apply for “Category B” then the Bidder should

mandatorily comply with Point No F, Clause 4 (Additional Eligibility Criteria for Category B), which

mentions that the Bidder must have a development centre and technical support centre in Kolkata

and also submit relevant documents supporting the claim.

3.2.8. Bidder has to explicitly specify the category for which he is submitting his Bid for empanelment as

part of Annexure-2.

3.2.9. The above categorization may be modified / reviewed by the Bank at any time as per requirements

of the Bank.

3.2.10. The empanelled Vendors will be eligible to participate in the closed RFE process issued by the Bank

to carry out software development/customization work, only if they have specific skills in the area for

which the development/customization work will be initiated.

3.2.11. In view of above, Bidders are requested to specify their detailed technical skills in Annexure-18. The

vendors may not be considered for the specific work, if the skill set is not available with the Vendor

as per information provided in Annexure-18.

3.2.12. Bank at its discretion, may call for commercial quotations from Category B bidders for Category A

work also depending on the Bidder competency

4. ELIGIBILITY CRITERIA

Bidders are expected to meet the following eligibility criteria for different categories and submit the

relevant documents as per Annexure-3 and 4. Bidders failing to either meet these criteria or not

furnishing the requisite supporting documents / documentary evidence is liable to be rejected and

will not be considered for empanelment.

Sr. No. Eligibility Criteria Documentary Evidence to be

submitted to the bank

I. Common Eligibility Criteria for Category A & Category B

a. The Bidder should be an Indian company

registered in India under companies act 1956

with their registered office in India for the

Five years as on date of submitting its

application in case of Category A.

Copy of the Certificate of Incorporation

issued by Registrar of Companies and

full address of the registered office

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Three years as on date of submitting its

application in case of Category B.

b. The Bidder should not have been debarred/

blacklisted for corrupt and fraudulent practices by

the Govt. of India / State Governments /

Regulatory Agencies / PSU/other institutions

Bidder should submit an Undertaking (To

be submitted as Annexure -19).

c. Bidder must provide information that any of its

subsidiary or associate or holding company or

companies having common director/s or

companies in the same group of

promoters/management or partnership

firms/LLPs having common partners have not

participated in the bid process.

Letter of confirmation on Bidder

company’s letter head (self certified

letter) .

d. Bidder must provide an undertaking on their

Letter head stating all the technical features

highlighted as a part of Technical Requirement in

the RFE are covered in totality in their submitted

proposal. The undertaking letter should be

supported with relevant documents/project

details.

Letter of confirmation (self certified

letter) from bidder along with duly filled

Annexure- 18 (Technical Skill Set) and

relevant documentary proof.

II. Additional Eligibility Criteria for Category A

a. The bidder should have an annual turnover of at

least Rs. 5 Crores (Rupees Five Crores) in each of

the last three financial years (i.e. 2014-15, 2015-

16, 2016-17). Further, their net profit should be

positive in the last three financial years and their

net worth should also be positive in each of the

last three financial years. This must be the

individual company turnover and not of any group

of companies/subsidiaries.

Audited Balance sheets and Profit & Loss

statements for the financial years 2014-

15, 2015-16, 2016-17 along with the

certificate duly certified by the Chartered

Accountant as per Annexure – 21.

b. The bidder should have an annual turnover of

Rs. 2 crore from software development/ software

solution/ customisation engagement in each of the

previous three financial years.

Should be submitted As per Annexure -

21. (Bidder Turnover & profits)

Reference Purchase Order / Contract

Document

c. Bidder must be operating in the field of software

development / software solution for at least 5

years as on date of the Tender.

a) Copy of the Certificate of

Incorporation issued by Registrar of

Companies

b) Reference Purchase Order / Contract

Document/ Customer credentials

(to be submitted as per Annexure-6 and

7)

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d. Bidder must have developed / customized software

solution / application (in the last 3 years) in at

least 2 Scheduled Commercial Banks.

a) Certificate from the current authorized

signatory of the company.


Document/ Customer credentials to be

submitted as per Annexure-6 and 7)

e. Bidder must have more than 50 software

professionals on its payroll

Supporting proof / Documentary

evidence - PF coverage letters for the

employees issued by Employee

Provident Fund Organization/Proof of

Enrollment under NPS.

f. Bidder must be certified a minimum SEI CMM

Level 3 or above /ISO 20000:2013.

Copy of certificate

II. Additional Eligibility Criteria for Category B

a. The bidder should have an annual turnover of at

least Rs. 25 lacs (Rupees Twenty Five Lacs) in

each of the last three financial years (i.e. 2014-15,

2015-16, 2016-17). Further, their net profit should

be positive in the last three financial years and

their net worth should also be positive in each of

the last three financial years. This must be the

individual company turnover and not of any group

of companies/subsidiaries.

Audited Balance sheets and Profit & Loss

statements for the financial years 2014-

15, 2015-16, 2016-17 along with the

certificate duly certified by the Chartered

Accountant as per Annexure – 21.

b. The bidder should have an annual turnover of

Rs. 10 Lacs from software development/ software

solution/ customisation engagement in each of the

previous three financial years

Should be submitted As per Annexure -

21.(Bidder Turnover & profits)

Reference Purchase Order / Contract

Document

c. Bidder must be operating in the field of software

development / software solution for at least 3

years as on date of the Tender.

a) Copy of the Certificate of

Incorporation issued by Registrar of

Companies


Document/ Customer credentials

(to be submitted as per Annexure-6

and 7)

d. The bidder should have completed at least 3

assignments of similar nature involving software

development/ software solution/ customisation in

scheduled commercial banks/ BFSIs/

Government/ Large Enterprise (having PAN India

presence with a minimum turnover of Rs. 10

a) Certificate from the current authorized

signatory of the company.


Document/ Customer credentials to be

submitted as per Annexure 06 and 07)

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Crore), during last three years, with a minimum

value of Rs.5 lacs each.



Supporting proof / Documentary

evidence. PF coverage letters for the


Provident Fund Organization/Proof of


f. Must have development centre and technical

support office at Kolkata

Supporting document.

Note: All dates if not specified to be applicable from the date of the RFE.

Bidder must comply with all the above mentioned criteria and provide the requisite information. Non-

compliance of any of the criteria will entail rejection of the offer summarily. Photocopies of relevant

documents / certificates should be submitted as proof in support of the claims made. The Bank

reserves the right to verify /evaluate the claims made by the Bidder independently. Any decision of the

Bank in this regard shall be final, conclusive and binding upon the Bidder.

5. EMPANELMENT PERIOD:

The period for empanelment of vendors for software development in the bank will be for a period of

3 Years. The empanelment period may be extended for a period of two years, at the behest of the Bank.

Bank shall have the option of terminating the contract during the contract period by giving a 3 month’s

notice. An annual review of the empanelled bidders will be conducted by the Bank. If deemed necessary,

Bank may remove any of its vendors from empanelment based on review & feedback and Bank may also

add new bidder(s) in the panel. Irrespective of the period, the empanelment will be deemed operative until

the close of the assigned projects and hence the empanelled firm should ensure resource availability until

completion of the work in hand.

6. SCOPE OF WORK

The broad scope of project envisages empanelment of software bidders who will provide end to end new

software solution and existing software solution customisation to meet the Bank's business requirements. It

includes study, design, development, integration, testing and implementation of the software and other

components required. This would also envisage parameterization, historical data management, verifying

data quality user acceptance testing, documentation, trainings and complete knowledge transfer along with

complete ownership of software and IPR of the same.

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Scope of work of the empanelled software bidders will include application development in the different

areas including customization of a product / solution in terms of adding new functionalities / changes,

integration of new modules in an existing product / solution or developing a new software solution or

related activities like database support etc. The empanelled Bidders will be approached by the Bank based

on its requirement to participate in the closed tendering process to carry out software application

development / customization work, subject to their possessing the necessary skill set as per Annexure 18.

Bank has the discretion to not consider the empanelled Bidder/s for the specific work, if they do

not possess the necessary skill set required in carrying out that work. Applicants are

requested to specify their detailed technical skills as in Annexure-18 under respective Technical

criteria.

Commercial quotations will be invited by Bank from the empanelled Bidders as stated above, who possess

the necessary skills set, for the total project cost/manpower rates on the specified skills as per specific

requirement of the project / Bank. The detail scope of work will be shared for each of Bank’s requirement

while calling commercials. The bidder has to comply with below mentioned items:

i) Bidder has to provide Source code of application, Source Code of DLLs, images, library files, object

code / executable code etc required to customise the application as per requirements, unit test cases,

unit test code, and compilation procedures (build/make file, build scripts etc), Source code quality

report using reputed Code Quality Tools, Test Scripts for CIT / SIT / UAT of the developed application

/ customizations and subsequent upgrades, if any.

ii) Bidder has to transfer the ownership of all software developed / customized / configured / procured.

All licenses & support related documents should be in the name of Bank.

iii) Bank should have the Intellectual Property Rights on all software developed / customized / configured

/ procured along with related documents executed under the scope of this RFE.

iv) Bidder has to provide all necessary functional and technical documentation (Technical specifications,

Integration specifications, Application architecture/design, Integration architecture / design, Test

Cases documentation for CIT / SIT / UAT, Deployment guide on infrastructure servers, and Release

notes) to the bank with every source code delivery for any change.

v) Bidder has to sign an agreement with the Bank to execute the contract and NDA as per format of the

Bank.

vi) Consortium and/or Subcontracting for execution of project given by the bank are not permissible.

vii) Bidder has to ensure that the software development will be carried out as per standard software

development process and taking into consideration the best practices followed worldwide.

viii) Bidder has to ensure that the software developed should be compatible with the current infrastructure

of the Bank and also should be forward compatible.

ix) The bidder shall undertake to provide appropriate human as well as other resources required as per

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Bank’s requirement, to execute the various tasks assigned as part of the project, from time to time.

x) Bank will provide the scope of work of projects and details of available OS/DB/third party tools.

xi) Bidder has to rectify the gaps identified during the audit of software developed/customized by

internal/external agencies or by any of the regulators at no additional cost to the bank

xii) Bidder has to work at their own location and use their own resources for software development /

customization / configuration unless specifically asked by the bank.

xiii) The Bank may decide to have a mixed set of in-house and bidder’s resources for sustainable good

quality of software development and the bidder has to agree to work under this setup. Bidder should

agree to transfer necessary knowledge and skills to Bank personnel - Functional Specifications,

Technical specifications, Integration specifications, Application architecture / design, Integration

architecture / design, Test Cases document (for CIT / SIT& UAT), Deployment guide on infrastructure

servers, and Release notes are mandatory deliverables apart from Source code & Build guides.

xiv) If any of the empanelled bidders do not participate in minimum two closed tender’s project during the

contract period for any reason, even after getting an invitation to bid by the bank, then their

candidature will not be considered for one year from the date of the second project offered and not

participated by the Bidder . The Empanelled Security Deposit submitted by the bidder could be

forfeited by the bank.

xv) If any of the empanelled vendor has been selected for a software development project and has been

issued a Purchase Order (PO), thereafter if the selected Empanelled vendor fails to perform the

obligations as per the PO or does not perform his duties as the empanelled vendor after selection, the

empanelment security could be forfeited by the Bank.

xvi) Bank may change any of the conditions of this empanelment document at its discretion.

xvii) The application development / customization work carried by the successful empanelled bidder will be

subject to unit testing, system integration testing & user acceptance testing and security audit as

applicable. However, bank will not pay any additional fee / charges for the rectification of errors

detected during the testing / audit process.

xviii) Bidder has to ensure that separate teams are provided for software development and software testing.

xix) Bidder has to provide one year warranty and maintenance support for the application software

developed / customized / configured / at no extra cost to the Bank during the warranty period.

xx) Bidder has to comply with all the gaps identified in the software developed during the audit of

internal/external agency or during review with any of the regulator at no additional cost to the Bank.

xxi) Bidder has to provide maintenance / support after warranty period as per Bank’s requirement. AMC /

ATS cost shall be included during the requirement stage although it will not be accounted in

commercial evaluation as opting for AMC/ATS will be bank’s discretion.

xxii) Bank shall have the right to cancel the panel of bidders at any time, without thereby incurring any

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liabilities to the affected applicants. Reasons for cancellation, as determined by Bank in its sole

discretion include but are not limited to, the following:

Services contemplated are no longer required. Scope of work not adequately or clearly defined due to any reason.

xxiii) Bank may at any time, by a written order given to the successful bidder, make changes within the

general scope of the project in any one or more of the following:

a) Designs, specifications, requirements which software or service to be provided under the project

are to be specifically developed and rendered for Bank.

b) Schedule for deployment Acceptance.

c) The place of delivery and / or the services to be provided by the bidder.

xxiv) When a change request is initiated by the bank after Go live of the project or during the warranty/ATS

period , below mentioned steps will be followed:

a. Identification and documentation of the need for the change - The information related to initiator,

initiation date and details of change required and priority of the change will be documented by

Bank.

b. Analysis and evaluation of the Change Request - Impact of the change in terms of the estimated

effort, changed schedule, cost and the items impacted will be analyzed and documented by the

successful bidder.

c. Approval or disapproval of the change request – Bank will approve or disapprove the change

requested including the additional payments for software development, quoted man-month rate in

the project shall be used for cost estimation, efforts of all technical resources- project manager,

analyst, software developer, testing engineer, database architecture etc shall be taken into

account for total man-month estimation to carry out the software development resulting from the

change request.

d. Implementation of the change - The change will be implemented in accordance to the

agreed cost, effort, and schedule by the successful bidder.

e. Verification of the change - The changes will be verified by the concerned Department of

the Bank on implementation of the change request.

f. All changes outside the scope of supplies agreed to herein which may have likely financial

implications in terms of the overall cost / time of the project shall be undertaken by the bidder only

after securing the express consent of the Bank. In the event that the consent of Bank is not

received then the change will not be carried out. While approving any change request, if required,

Bank may ask the bidder to deploy the required resources on-site.

g. If any such change outside the scope of supplies agreed to herein causes an increase or decrease

in cost of, or the time required for, firm's performance of any provisions under the agreement,

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equitable adjustments shall be made in the Agreement Price or Delivery Schedule, or both, and

the Agreement shall accordingly be amended. Any claims by firm for adjustment under this must

be asserted within 30 (thirty) days from the date of bidder receiving the Bank’s change order which

shall not be unreasonably withheld or delayed.

xxv) For change requests pertaining to the application development scope, the bidder needs to justify

the change request and submit the effort estimation required for making necessary changes in

the application. Bank shall verify the estimated effort details submitted by the Selected bidder and

the final effort required for executing the change request shall be mutually agreed between

the Selected bidder and the Bank. Necessary payments shall be made to the bidder as per the

man month rate quoted in the commercial bid for Application Development

xxvi) Bidder will also be responsible for development of interfaces of software with bank’s CBS network

or any other applications used in bank, subject to bank’s discretion.

7. BROAD SCOPE OF WORK:

The successful bidder(s) shall be responsible to undertake various project activities as per the

requirement raised by the bank during the empanelment period but not limited to the following:

7.1. Application software development and integration

The software developer needs to ensure that the application development process is as per the

standard life cycle of Software Development. The vendor shall carry out the following activities during

application development and integration.

7.1.1 System Requirement Study

The vendor shall carry out a detailed systems study to define the Functional Requirements

Specifications (FRS) and formulate the System Requirements Specifications (SRS). Under this

category of the scope the vendor will be responsible for the following:

Preparation and Finalization of Functional Requirement Specification

Preparation of System requirement Specification (SRS) as per the latest IEEE template

Preparation of other documents, project reports as required

7.1.2 Development of Software Application

Preparation of Software Design Document including Class Diagram, Entity Relationship (ER)

Diagram/ Database table structure, Traceability Matrix etc shall be carried out by Vendor.

The vendor shall prepare & submit System Design Document (SDD) / Process Design Report

based on principles of enterprise and service oriented architecture to provide for secure and

scalable application software. The design should be modular. The SDD should include

Solution Architecture, Application Architecture, Network Architecture, Security Architecture,

Deployment Architecture and Database Design

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An industry standard methodology should be adopted for Software Engineering,

covering the entire SDLC (Software Development Life Cycle).

The vendor shall be responsible for the development of application as per the requirements

provided by the Bank.

The Application must have integrated security / monitoring features.

Audit trail should be maintained, all deleted & edited records should be traceable and copy of

all editions / deletions should be available with MIS reporting of the same. The audit trail

should be preserved in securely and no user other than authorized should be allowed to modify

audit record.

Software testing of the application (other than Third Party auditing) shall be borne by the

vendor. The selected vendor shall be responsible for the following:

Conducting testing of various components/ modules of the software developed, as

per the latest version of the IEEE 730 standards.

Designing the Testing strategy, Test Cases

Obtaining sign-off on testing approach and plan.

Deployment and Configuration of application : The selected Bidder shall be provided with

required infrastructure at Bank to host application.

7.1.3 User Acceptance Testing (UAT)

Preparation and submission of detailed FAT/ UAT plans/ schedules/ procedures/ formats as

mutually agreed between the Selected Bidder and the Bank

Selected Bidder should prepare various use cases and scenarios.

Performing Software Testing: The Selected Bidder should conduct testing of various

components/modules of the software developed, as per the latest version of the IEEE 730

standards. The bidder shall also be required to share the testing documents and standards

with the designated software testing team, wherever applicable/ required.

The selected Bidder must assist Bank in carrying out user acceptance of solution.

The selected Bidder should provide System Test Cases with Results

The selected Bidder should provide UAT Case and Results

Rectifying the Software application/ issues/ bugs reported during the testing until the

satisfaction of Bank.

Final approval / user acceptance of the software and system shall be given by Bank after

successful implementation and testing. This is the responsibility of the Bidder to obtain the

UAT approval from the Bank.

7.2. Training and Capacity Building

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If Bank requires, the selected Bidder shall have to provide training to Bank’s officials at Bank’s location

,for the functionality developed or for the customized module of software application The Bidder should

ensure / note the following while imparting Training:

a. Training of staff is essential for ensuring that the software developed is actually put to use.

Hence, the selected Bidder shall also ensure a proper hands-on training to the designated end-

users on the application developed so as to make them conversant with the functionalities,

features and processes built in the application.

b. Training shall be in multiple sessions as per the need and requirement of the project /

application. Hence, Bidder shall conduct Training Needs Analysis for all the concerned staff and

draw up a systematic training plan.

c. The content of the training plan and schedule shall be mutually decided by Bank and the Bidder.

d. The Bidder shall have to retrain the staffs, whenever significant changes are made in the

application and/or personnel.

e. The Bidder shall take the feedback from the Employees, and submit the same along with invoice

raised for the payment.

f. In case, more than 30% of the respondents suggest that the training provided to them was

unsatisfactory or less than satisfactory, then Bidder will have to re- conduct the same training at

no extra cost.

g. Bidder shall deliver training to end users utilizing the deployed infrastructure at the designated

locations. Role-based training for the identified personnel will be carried out at the location

decided and provided by the Bank.

h. The requisite training infrastructure shall be provided by Bank

i. The Bidder shall provide the instructor with quality training material (role based) and the

language of training material shall be in English.

j. The Bidder shall ensure that all the training documentation is in place, both in Hardcopy and

Softcopy (user training, operation procedures, visual help-kit, FAQs etc.).

k. The objective of conducting such trainings would be to give first-hand view of benefits of using

the developed application. The Bidder has to quote the training cost as part of commercial bid

submission if Bank raises a requirement while calling for quotations.

7.3. Deployment of Application and Commissioning (Go-Live)

a. The Bidder shall integrate application software and commission the whole project. The Bidder

shall conduct Final Acceptance Testing (FAT) on commissioning of the whole project. The entire

project would be deemed to have been commissioned, only after the acceptance of FAT reports

by Bank After the successful commissioning of the project, the system would be declared as Go-

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Live and will enter into the Support and Maintenance phase.

b. Bidder shall provide all related documents viz. user manual (Role wise) as mentioned in this

RFE document.

c. Bidder shall transfer the ownership of all software developed/ customized/ configured/ procured.

All the licenses & support related documents shall be in the name of Bank.

d. The Bidder shall be responsible to extend support to the Bank and ensure successful roll-out of

the developed application.

e. Application Disaster Recover (DR) setup should be implemented and Data replication between

Data Centre & DR should also be configured.

7.4. Application Support and Maintenance

The Bidder shall be responsible for Support and Maintenance activities for the time period as described

by the Bank, during the time of calling for quotations, post successful go-live of the application. The

broad activities to be conducted by the Bidder during the Support and Maintenance Phase are

mentioned below:

7.4.1 Helpdesk Support (Incident/ Problem Management):

a. Helpdesk should be able to handle issues of the Bank.

b. The helpdesk resources should be accessible to all the project locations and their end-users on

telephone / by e-mail.

c. The Bidder shall have to maintain a web based online call log register with all the necessary

details / references and submit the report of the same to the Bank as and when required. The

Bidder shall also provide a login to the Bank for logging in and viewing the status of the

complaint. The format of the report would be mutually decided by the Bank and Bidder, later at

appropriate time.

d. Once the complaint is registered by the Bank in the system, the system will create a ticket for

the problem reported. The problem / ticket should be closed only by the Bank after the

resolution of the problem.

e. Helpdesk staff shall escalate the problem to the project manager and maintain the log / status of

the complaint in the online call log register.

f. Helpdesk resources shall reply to the queries / feedback / suggestions / complaints from the

Bank.

g. Help desk shall provide handholding support at all project location through online / telephone

line.

7.4.2 Support Services for developed application

a. The Bidder shall be responsible for deploying sufficient manpower for overall administration,

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operations, monitoring, maintenance of the deployed application and the Database to

ensure the desired uptime.

b. The Bidder shall be in-charge of administration, support & maintenance throughout the project

period. The Bidder shall provide support on the following activities

Minor changes in developed application

Bugs Fixing reported

Maintain version control and archives of source code

Download definitions / patches / updates / service packs of the deployed third party

tools / middle ware Software and to ensure the desired uptime.

7.4.3 MIS Reports

a. The Bidder shall have to submit certain key deliverables as mentioned below:

Software license management – Bidder to ensure up to date licensing of all the

software for the entire project period.

SLA Compliance Report – Bidder to provide Quarterly report within 1 Week of the

end of each Quarter

b. However, in addition to the reports/ deliverables as indicated above, the Bidder shall prepare

and submit all other required information in the desirable format as notified by the Bank related

to project.

c. The formats for all the reports shall be prepared by the Bidder and submitted to the

Bank for approval. The reports submitted by the Bidder should strictly be in the approved

format only which, if required, may be revised from time to time.

7.4.4 Third Party Audit (TPA)

a. A third party auditor, if required, may be selected and appointed by the Bank at its own cost.

b. The audit may cover one or more of the following aspects of the project: -

Functional requirement review

Penetration testing of the systems and networks (External and Internal)

Application Security Assessment

System Performance Testing/ Monitoring

Review and Assessment of Security Policies

Data Quality Review

c. The Bidder shall be required to share the testing documents and standards with the

designated third party wherever applicable/ required.

d. The Bank may appoint the TPA for the entire project period including the Operation and

maintenance period. The TPA may conduct bi-annual or annual audits as per the decision of

the Bank.

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e. Based on the audit reports submitted by the TPA, the selected Bidder shall make the required

changes to the application and incorporate the suggestions of the auditor at no extra cost to

the Bank. The purchaser shall recover costs from the pending payments or performance

security on failure of the Bidder to make the required changes.

7.5. Other Requirements

7.5.1 Bank’s IT security Policy in vogue should be followed in spirit which includes password

management, change management, backup, patch update etc.

7.5.2 IS audit of the application at various levels of implementation would be conducted by the Bank and

its important issues should be closed before the acceptance of the software/solution. Additionally,

any changes in the software and yearly IS audit issues would also be required to be attended at

respective levels, within the stipulated time period.

7.5.3 Audit logs should be retained and made promptly available, as and when required during the life

cycle of data retention.

7.5.4 Bank may setup Security Operation Centre (SOC) wherein monitoring of all critical servers mainly

application & database servers would be done for its security, uptime/ downtime, performance,

user access to system, parameter changes, etc would be monitored based on different logs from

servers and devices. Bidder to provide necessary logs of system, application users and database

etc for integration with SOC. For integration of SOC with the system being provided by the bidder,

required support and tools (if any for log generation and pushing to SOC) would be required from

bidders.

7.5.5 IT assets, Management of the same, documentation, version control, configuration / parameter

controls, Change Management etc. should meet standards and expectations of ISO 27001 level,

as the Bank is in the process of acquiring the same for our DC/DR.

8. SERVICE LEVEL AGREEMENTS:

The Service Level Agreement is developed to provide Bank with optimal services rendered by the

successful bidder. This will be based on different stages of software development lifecycle, during the

warranty period and AMC/ATS period, if opted by the bank.

8.1 The SLA parameters for software development lifecycle will be defined on a case to case basis with

different projects. The bidder has to abide by the timelines and other parameters mentioned by the

bank or else bank will take appropriate action which may include deduction of penalty from residual

payment or even revoking the PBG.

8.2 The SLA parameters shall be monitored on a monthly basis as per the individual SLA parameter

requirements. However, if the performance of the system / services is degraded significantly at any

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given point in time during the warranty/ATS period and if the immediate measures are not implemented

and issues are not rectified to the complete satisfaction of the Bank or an agency designated by them,

then the Bank will have the right to take appropriate action including deducting penalty from residual

payment or revoking the PBG.

8.3 A Service Level violation will occur if the successful bidder fails to meet Minimum Service Levels, as

measured on a quarterly basis, for a particular Service Level. Overall Availability and Performance

measurements will be on a monthly basis for the purpose of Service Level reporting. An "Availability

and Performance Report" will be provided by the bidder on monthly basis in the Bank’s suggested

format and a review shall be conducted based on this report. A monthly Availability and Performance

Report shall be provided to the Bank at the end of every month containing the summary of all incidents

reported and associated bidder performance measurement for that period.

8.4 Wherever required, some of the Service Levels will be assessed through audits or reports e.g.

utilization reports, measurements reports, etc., as appropriate, which will be provided by the bidder on

a monthly basis, in the formats required by the Bank. The tools to perform the audit shall be provided

by the bidder. Audits will normally be done on regular basis or as required by the Bank and audits will

be performed by the Bank or the appointed third party agencies.

8.5 The SLAs will prevail from the start of the Operations and Maintenance Phase. However, SLAs

will be subject to being redefined, to the extent necessitated by experience and the developments of

technological practices globally. The SLAs may be reviewed on an annual / bi- annual / Quarterly basis

as per decision of the Bank.

8.6 Review Committee and Review Mechanism: The designated review committee / members, on

a quarterly basis, shall review and discuss the services, delivery and performance standard compliance

of the selected bidder. The review would be at the discretion of the Bank and would include but not be

limited to:

Service provided during the review period.

Major incidents during the review period.

Problems that remains outstanding.

Review of Change requests / Variation and progress for enhancements.

Future events or business developments that will affect the Service.

Review any potential changes required to the SLA.

Agree items for submission to the executive decision making

Review schedules for Services provided.

8.7 The bidder is expected to provide service levels as defined by the bank on case to case basis

depending on the criticality of project during the warranty period and AMC/ATS period, if opted by the

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bank. In case these service levels cannot be achieved at service levels defined in the project, it shall

result in a breach of agreement and invoke the penalty clause. Payments to the bidder are linked to

the compliance with the SLA metrics laid down in the tables. During the contract period, it is

envisaged that there could be changes to the SLA, in terms of addition, alteration or deletion of

certain parameters, based on mutual consent of both Bank and the selected bidder.

8.8 Penalty for downtime : If the selected bidder fails to deliver the required services due to reasons

attributable to him like non-accessibility of the application, non-availability of the technical personnel /

manpower, etc. the cumulative penalty, as applicable, would be imposed as mentioned below while

processing the payment for respective milestone

The sum total of penalties will not exceed 20% of order value. Thereafter, the contract/purchase order may

be cancelled and Performance Bank Guarantee may be revoked and the bidder will be de-empanelled.

9. EVALUATION PROCESS

9.1. Objective of Evaluation Process

9.1.1 The evaluation by Allahabad Bank will be undertaken by an Internal Committee formed by the

Bank. The bank may consider recommendations made by External Experts/Consultants on the

Evaluation. The decision of the committee shall be final.

9.1.2 The Bank will scrutinize the offers to determine whether they are complete, whether any errors

have been made in the offer, whether required technical documentation has been furnished,

whether the documents have been properly signed, and whether items are quoted as per the

schedule. The Bank may, at its discretion, waive any minor infirmity, non-conformity, or irregularity

in a Bid, which does not constitute a material deviation. This shall be binding on all Bidders and

the Bank’s decision in the matter will be final.

9.1.3 Each Recipient acknowledges and accepts that the Bank may, in its sole and absolute discretion,

apply whatever criteria it deems appropriate in the selection of bidder, not limited to those

selection criteria set out in this RFE document.

9.1.4 Bank may call for any clarifications/additional particulars on the technical bids submitted. The

Bidder has to submit the clarifications/ additional particulars in writing within the specified date and

time. The Bidder’s offer may be disqualified, if the clarifications/ additional particulars sought are

not submitted within the specified date and time. Bank reserves the right to call for presentation/s,

product walkthroughs, on the features of the solution offered etc., from the Bidders based on the

technical bids submitted by them. Allahabad Bank also reserves the right to conduct Reference

Site Visits at the Bidder’s client sites. Through this Request for Empanelment, Bank aims to select

Bidder (s) / application provider (s) who would undertake the designing and implementation of the

required solution. The Bidder shall be entrusted with end-to-end responsibility for the execution of

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the project under the scope of this RFE. The Bidder is expected to commit for the delivery of

services with performance levels set out in this RFE with a Service Level Agreement.

9.1.5 Adherence to Terms and Conditions: The bidders who wish to submit responses to this RFE

should abide by all the terms and conditions contained in the RFE. The bidder is required to put in

a no deviation bid as per Annexure-19 If the responses contain any extraneous conditions put in

by the respondents, such responses may be disqualified and may not be considered for the

selection process.

9.1.6 The competitive bids shall be evaluated in one stage: Eligibility Cum Technical Bid.

9.1.7 During evaluation of the Tenders, the Bank, at its discretion, may ask the Bidder for clarification

with respect to the tender. The request for clarification and the response shall be in writing, and no

change in the substance of the tender shall be sought, offered, or permitted. The Bank reserves

the right to accept or reject any tender in whole or in parts without assigning any reason

thereof. The decision of the Bank shall be final and binding on all the bidders to this

document and bank will not entertain any correspondence in this regard. The objective of evolving

this evaluation methodology is to facilitate the selection of the most suitable Software

Development firms who meet the functional / technical requirement of the Bank.

9.2. Eligibility Cum Technical Bid

Eligibility criteria for the Bidder to qualify this stage are clearly mentioned in ITB Clause 4- Eligibility

Criteria. Bidder needs to submit the Compliance to Eligibility Criteria for their respective Category as

per Annexure-03 or 04, whichever applicable. The bidder would need to provide the requisite

supporting documents as part of the eligibility proof.

The Technical Proposal will be evaluated for technical suitability as mentioned in Technical

Requirement as part of Annexure-18. The bidder needs to achieve a cut – off score of 70 marks in this

evaluation stage to be technically qualified. The Technical Proposal will be evaluated for technical

suitability and the criteria for evaluation of technical bids are as under:

Technical Evaluation for Category A:

Point Sub Point

Evaluation Criteria Basis of evaluation & Marks

1 Number of years in Software Development/ Software Solution Business in India as on Tender date (Max 5 marks)

Certificate of Incorporation & Memorandum and articles of association.

Purchase Orders/ Contracts to substantiate the proof of Software Development.

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Point Sub Point


a 5 Years 1 mark

b Above 5 years 1 mark for every additional completed year:

2

Annual revenue (From Software Development/ Software Solution/ Customization business activities) for the year 2016-17 as per audited Financials (Max 5 marks)

Audited Balance Sheet 2016-17 along with certificate from CA

a INR 2.0 Crore 1 mark

b Above INR 2.0 Crore 1 mark for every additional INR 2 Cr or part thereof.

3

Full-time technically qualified software developers on pay rolls (excluding contract and subcontract employees) who are exclusively engaged for Software Development as on 31.12.2017 (Max 5 marks)

Supporting Documents

a 50 employees 1 mark

b Above 50 employees 1 mark for every additional 50 employees or part:

4 Experience in Scheduled Commercial Banks

(Max 5 marks) Customer credentials

a 2 Client References 1 mark

b Above 2 Client References 1 mark for every additional Client reference

5

Experience in Internet Banking Development

/Payment Systems/ Credit Solution in last

three years. Software solution developed &

deployed should be with a minimum total cost

of Rs. 10 lacs each.

Customer credentials/ Contracts / Purchase Orders

a Client References with Project Details 3 marks for every Client reference: Max 15

6

Experience in Mobility (Android/ iOS) / Social

Media in last three years. Software solution

developed & deployed should be with a

minimum total cost of Rs. 10 lacs each.


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Point Sub Point



7

Experience in E-commerce application/ Web

Site Designing in last three years. Software

solution developed & deployed should be with

a minimum total cost of Rs. 5 lacs each.



8

Experience in Data Warehousing/ Big Data/MIS

/ Data Analytics projects in last three years.

Projects developed & deployed should be with a




9 Presentation before the evaluation Committee: Covering: Project Management, Deployment methodologies and technical capabilities.

20

Total 100

All client references should be of organization working in Banking/Financial Services/BFSI domain.

Technical Evaluation for Category B:

Point Sub Point


1 Number of years in Software Development/ Software Solution Business in India as on Tender date ( Maximum Marks 5)

Certificate of Incorporation & Memorandum and articles of association.

Purchase Orders/ Contracts to substantiate the proof of Software Development.

a 3 Years 1 mark

b Above 3 years 1 mark for every additional completed year:

2

Annual revenue (From Software Development/ Software Solution/ Customization business activities) for the year 2016-17 as per audited Financials ( Maximum Marks 5)

Audited Balance Sheet 2016-17 & certified by CA

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Point Sub Point


a INR 10 Lacs 1 mark

b Above INR 10 Lacs 1 mark for every additional INR 10 Lacs part:

3

Full-time technically qualified software developers (excluding contract and subcontract employees) who are exclusively engaged for Software Development as on 31.12.2017 ( Maximum Marks 5).

Supporting Documents

a 10 employees 1 mark

b Above 10 employees 1 mark for every additional 10 employees or part:

4

Experience in Banking / BFSI area/

Government/ Large Enterprise (having PAN

India presence with a minimum turnover of

Rs. 10 Crore) ( Maximum Marks 5)

Customer credentials

a 2 Client References 1 mark

b Above 2 Client References 1 mark for every additional Client reference:

5

Experience in Purchase-Sales Register/

Online transaction processing system/

Payment Systems etc in last three years.

Software solution developed & implemented

should be with a minimum total cost of Rs. 5

lacs each.


a Client References with project details 3 marks for every Client reference: Max 15

6

Experience in Mobility (Android/ iOS) / Social

Media in last three years. Software solution

developed & deployed should be with a



a Client References with project details 3 marks for every additional Client reference: Max 15

7 Experience in E-commerce application/ Web

Site Designing in last three years. Web Site

project developed & deployed should be with a


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Point Sub Point



a Client References with project details 3 marks for every additional Client

reference: Max 15

8

Experience in MIS / Data Analytics systems in last three years. Projects developed & deployed should be with a minimum total cost of Rs. 2 lacs each.


A Client References with project details 3 marks for every additional Client

reference: Max 15

9 Presentation before the evaluation Committee: Covering: Project Management, Deployment methodologies and technical capabilities..

20

Total 100

Based on the marks scored out of 80 marks i.e. excluding presentation, based on merit, a

maximum of 10 bidders in each category, will be called for presentation as part of technical

evaluation. However, Bank’s decision for increasing / decreasing number of bidders for calling

presentation is final.

Note:

i. Based on the information provided by the Bidder, Bank at any time, even after completion of

empanelment process, may verify the information submitted by the Bidders with reference to

experience provided by them and may also seek additional information on the project like

technical support, service level satisfaction, SDLC, Project delivery timelines, major challenges

etc. Bank’s officials would visit reference sites provided by the Bidder if deemed necessary.

ii. Proof of successful completion of engagements/realization of payments pertaining to Software

Development & its Implementation (Work Order, Completion Certificate/ Client Certificate and

citations) should be furnished. (Any project whether completed or on-going can be

demonstrated where the services delivered are of the value as specified in the RFE).

iii. Technically qualified software developers means, Software Developer with minimum

qualification of B.E/B.Tech (Computer science/IT/Electronics); MCA/MC/M.E/M.Tech (Computer

science/IT/Electronics) or equivalent.

All reference details required as part of the above table needs to be provided as per the table of reference

briefed below:

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TABLE OF REFERENCE

S.No. Client Reference Details to be Provided

1 Reference Company Details

Contact Person Details

a) Name

b) Designation

c) E-mail id

d) Contact No.

Along with Company Reference Purchase Order / Contract Document / Customer Credentials / self certified letter on the bidder letter head clearly mentioning the complete customer details like organization name, address, contact id, contact no. etc.

2 Name of the Project Brief Description of project executed

3 Project Details a) Total number of Persons worked on the project

b) Start and End date of the Project

c) Duration of the Project

4 Technologies used Details of Technology used during the Project execution

The top five Bidders based on the eligibility and technical scoring will be selected for empanelment in

each category. Number of bidders in each category may vary at the discretion of the Bank. In case

there is less number of bidders having technical score of 70 or more, the Bank may, at its sole

discretion, also consider the next highest technical scores and qualify such bidder(s). In case, none of

the participating bidders qualify the technical criteria and reach or exceed the cut-off score of 70, then

the Bank, at its sole discretion, may qualify bidders on the basis of their scores (merit). However, the

Bank at its discretion may reject the proposal of the Bidder or will not consider bidder below cut off

marks by relaxing as mentioned above, if in the Bank’s opinion the Bidder could not present or

demonstrate their software development skills / services as described in the proposal or in case the

responses received from the customer contacts are negative or the technicality does not meet Bank’s

technical requirement. Bidders who meet these criteria will only qualify as empanelled bidders.

9.3. Empanelment Of Vendors:

Bidders who qualify eligibility criteria and technical evaluation will only qualify for empanelment. Bank,

at his discretion, may select the top five scoring Bidders for Empanelment in each category. Number of

bidders in each category may vary at the discretion of the Bank

9.4. Commercial Bid Evaluation (during period of empanelment)

9.4.1 Commercial quotes are not required to be submitted by bidders during bid submission. Bank, at its

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discretion may invite commercial quotations only from qualifying empanelled vendors , as and

when necessary, based on their fulfilment of the requirements of the Bank during the period of

empanelment. Only those empanelled vendors will be invited for providing commercial quotations,

who fulfil the necessary technical skill set required by the Bank for the particular software

development project. The qualifying criteria will be based on Technical Skill Set (Annexure-18)

provided by the Empanelled Vendor and hence the Annexure for Technical Skill Set should be

complete in all respects. Bank has the discretion to not consider the empanelled Bidder/s for

the specific work, if they do not possess the necessary skill set required in carrying out

that work. Applicants are requested to specify their detailed technical skills as in

Annexure-18 under respective Technical criteria.

9.4.2 Bank at its discretion may even call for Reverse Auction Process for Commercial Bid Evaluation.

9.4.3 Bank at its discretion, may call for commercial quotations from Category B bidders for Category

A work also depending on the Bidder competency

9.4.4 Bank, based on its requirement shall call for price bid from the empanelled vendors. The Price Bid

should adhere to the following:

a. The vendor is requested to quote in Indian Rupee (INR). Bids in currencies other than INR

would not be considered.

b. The prices and other terms offered by vendors must be firm for an acceptance period of 180

days from the opening of the commercial bid.

c. Prices quoted by the Vendor should be inclusive of all taxes, duties, levies etc. except GST.

GST and surcharge/cess applicable on GST will be paid additional at actual. Further taxes in

lieu of GST or additional, if any, applicable, as per govt. directives, shall also be

reimbursed/paid. There will be no price escalation for during the contract period and any

extension thereof. Bid submitted with an adjustable price quotation will be treated as non-

responsive and will be rejected.

d. Terms of payment as indicated as per Clause 27.7 (payment terms) of this RFE will be final

and binding on the vendor and no interest will be payable by the Bank on the outstanding

amounts under any circumstances.

e. Based on the Bank’s requirements, the vendor should identify the best-suited option which is

cost-effective and which would meet the Bank’s requirements and quote for the same. In case

the vendor quotes more than one option then the response would be considered as improper

and liable to be rejected. The vendor should not give options to the Bank to select from his

offer. The vendor is expected to select the best option and quote for the same in his offer.

f. The vendor is required to quote for all the components / services as per Bank’s requirement.

In case the vendor does not quote for any of the components / services, the response would

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be deemed to include the quote for such unquoted components / service at no extra cost to

the Bank. The Bank shall ascertain and conclude that everything as mentioned in the RFE

and future Bank’s requirements circulated to the vendors and responded by the vendor have

been quoted for by the vendor, and there will be no extra cost associated with the same in

case the vendor has not quoted for the same

g. In the event optional prices are not quoted by the vendor, for items where such prices are a

must and required to be quoted for, the highest price quoted by any of the participating vendor

will be taken as the costs, for such alternatives and also for arriving at the Total Cost of

Ownership for the purpose of evaluation of the defaulting / deviating vendor. The same item

has to be supplied by the vendor free of cost.

h. Normalization of bids: The Bank will go through a process of evaluation and normalization of

the bids to the extent possible and feasible to ensure that vendors are more or less on the

same ground of evaluation. After the normalization process, if the Bank feels that any of the

bids needs to be normalized and that such normalization has a bearing on the price bids; the

Bank may at its discretion ask all the empanelled vendors to resubmit the commercial bids

once again for scrutiny. The Bank can repeat this normalization process at every stage of bid

submission or till the Bank is satisfied. The vendors agree that they have no reservation or

objection to the normalization process and all the empanelled vendors will, by responding to

this RFE, agree to participate in the normalization process and extend their co-operation to

the Bank during this process. The vendors, by submitting the response to this RFE, agree to

the process and conditions of the normalization process.

i. The Vendor is expected to provide for services which are required to be extended by the

Vendor in accordance with the terms and conditions of the RFE/ Empanelment contract.

j. The Vendor must provide and quote for the product and services as desired by the Bank as

mentioned in this RFE and subsequent requirement by the Bank. Any products / services not

proposed to be provided by the Vendor will result in the proposal being incomplete, which may

lead to disqualification of the Vendor.

10. LIQUIDATED DAMAGES

10.1 Notwithstanding the Bank’s right to cancel the order, liquidated damages at 0.5% (Half percent) of the

contract price per week or part thereof will be charged for every week's delay in the specified delivery

schedule. The Liquidated Damages including Service Level Penalties subject to a maximum of 20% of

the total project cost. Over and above, FM resources penalties would be on actual basis, if opted by the

bank. The Bank reserves its right to recover these amounts by any mode including adjusting from any

payments to be made by the Bank to the Bidder.

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10.2 However, notwithstanding the schedule, Bank reserves the right to cancel the order at any given point

of time, if bidder fails to meet any of the milestones. In the event of cancellation of order, Bank will

claim entire amount paid to bidder with interest (@18% pa simple) along with additional 10% as penalty

charge.

10.3 The Purchaser may without prejudice to its right to effect recovery by any other method, deduct the

amount of Penalty from any money belonging to the Bidder in its hands (which includes the

Purchaser’s right to claim such amount against Bidder’s Bank Guarantee) or which may become due to

the Bidder. Any such recovery of penalty shall not in any way relieve the Bidder from any of its

obligations to complete the works / Services or from any other obligations and liabilities under the

Contract.

11. LANGUAGE OF BID

The bid as well as all correspondence and documents relating to the bid exchanged by the Bidder and The

Bank shall be in English language only.

12. NON-TRANSFERABLE OFFER

This Request for Proposal (RFE) is not transferable. Only the Bidder who has purchased this document in

its name or submitted the necessary RFE price (for downloaded RFE) will be eligible for participation in the

evaluation process. The Bidder should also submit an undertaking to the effect that they have not made

any modifications in the original copy of RFE and his/her bid would be liable for rejection for any violation

of the above.

13. ERASURES AND ALTERATIONS

The Bid should contain no alterations, erasures or overwriting except what is necessary to correct errors

made by the Bidder, in which case corrections should be duly stamped and initialled / authenticated by the

person/(s) signing the Bid. The Bidder is expected to examine all instructions, forms, terms and

specifications in the bidding documents. Failure to furnish all information required by the bidding

documents or submission of a bid not substantially/conclusively responsive to the bidding documents in

every respect will be at the Bidders risk and may result in rejection of the bid.

Filling up of the information using terms such as OK, ACCEPTED, NOTED, AS GIVEN IN

BROUCHER / MANUAL, etc. is not acceptable.

14. PRE BID MEETING

14.1. Only the prospective bidders, who have purchased a copy of the RFE, will be eligible to attend a pre-

bid meeting to be held as per schedule details mentioned in the RFE. Upto a maximum of two

mailto:@18%25

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representatives of each prospective bidder will be permitted to attend the pre-bid meeting. However

the Purchaser, at its discretion, may permit any additional representative of any prospective bidder or

any representative of manufacturer of the related equipment to attend the pre-bid meeting

14.2. The purpose of the meeting is to clarify issues and to answer questions on any matter that may be

raised up to that stage. Bidders are requested to send their queries in the format mentioned in

Annexure-14 relating to RFE to our office by e-mail/ fax / speed post / courier, well in advance (at least

two days prior to the Pre Bid Meeting), so that the same could be discussed during the Pre-Bid meeting

with interested Bidders. The Purchaser will have liberty to invite its technical consultant or any outside

agency, wherever necessary, to be present in the pre-bid meeting to reply to the technical queries of

the bidders in the meeting.

14.3. Clarifications including the text of the questions raised (without identifying the source of inquiry) will be

sent to all prospective bidders who have purchased the RFE.

14.4. Authorization Letter to be submitted as per Annexure-13

14.5. Non-attendance at the Pre-bid Meeting will not be a cause for disqualification of a Bidder.

15. AMENDMENT OF RFE

15.1. Any modification of RFE, which may become necessary, as a result of the Pre Bid meeting or

otherwise, shall be made by the Purchaser, exclusively through the issue of an

Addendum/Corrigendum.

15.2. At any time, prior to the submission of bids, the Purchaser for any reason, whether at its own initiative

or in response to the clarification requested by the Bidder, may modify the RFE , by amendment.

15.3. All prospective Bidders who have purchased the RFE will be notified of the amendment in writing or fax

or by email and will be binding on them

15.4. In case of amendment (s) taking place in RFE, the Purchaser at its sole discretion may extend the

deadline for the submission of bids, to ensure availability of reasonable time to the prospective bidders

for preparing their Bids.

16. TENDER SUBMISSION- GENERAL DETAILS:

16.1. Tender Document and Fee:

A complete set of tender document scan be obtained from the following address during office hours on

all working days on submission of a written application along with non-refundable fee of Rs. 20,000/-

(Rupees Twenty Thousand Only) in the form of Demand Draft or Banker’s Cheque in favour of

Allahabad Bank, payable at Kolkata .

Chief Manager - IT

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Department of Information Technology

Allahabad Bank, Head Office

2nd Floor, 2 NS Road,

Kolkata-700 001

Tel: 033 – 22420995/

Fax: 033-2210 6323

Email: [email protected]

The bidder may download the RFE documents from bank’s official web-site : www.allahabadbank.in

<http://www.allahabadbank.in> or E-tendering portal www.tenderwizard.com/abbank

<http://www.tenderwizard.com/abbank>

The bidder may also submit the non-refundable fee of Rs. 20,000/- (Rupees Twenty Thousand Only)

in the form of Demand Draft or Banker’s Cheque in favor of ALLAHABAD BANK, payable at Kolkata, at

the time of submission of the technical bid, failing which the bid of the concerned Bidder will be

rejected.

16.2. Bid Security:

The Bidder(s) must submit Bid Security at the time of submission of the technical bid in the form of

Bank guarantee as per format given in Annexure-05 issued by Public / Private Sector Bank in India

(other than Allahabad Bank), acceptable to the Bank, in favor of ALLAHABAD BANK payable at

Kolkata for an amount mentioned hereunder, on which no interest will be paid by the Bank:

The bid security is required for protecting the Purchaser against risk of bidder’s conduct during the

period of bid validity.

The bid shall remain valid for 180 days after the scheduled date of opening of Technical Bid prescribed

by the Purchaser. Therefore, the bid security will have to be submitted for a period of (180+60) days. A

bid valid for a shorter period shall be rejected by the Purchaser as non responsive.

Non-submission of Bid Security will lead to outright rejection of the Offer.

The BID SECURITY of unsuccessful Bidders will be returned to them on completion of the bidder

selection process. No interest will be payable on bid security amount. The BID SECURITY of

successful Bidder(s) will be returned on submission of Empanelment Bank Guarantee of specified

amount.

The Bid Security may be forfeited under the following circumstances:

Particulars of Job to be undertaken Bid Security Amount

Empanelment of Bidders for Software Development in Allahabad Bank

Rs. 2,00,000/- (Rupees Two Lac only)

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a. If the Bidder withdraws its bid during the period of bid validity (180 days from the date of opening of

Technical bid).

b. If the Bidder makes any statement or encloses any form which turns out to be false, incorrect and/or

misleading at any time prior to signing of contract and/or conceals or suppresses material

information; and / or

c. In case of the successful Bidder, if the Bidder fails:

To sign the Empanelment contract in the form and manner to the satisfaction of THE

BANK.

To perform, in accordance with the terms and conditions of the RFE or Contract

fails or refuses to furnish the Empanelment Security , in accordance with the Terms &

Conditions of the RFE or Contract

16.3. Empanelment Security:

16.3.1. Successful bidders, shortlisted for empanelment will have to submit separate security of an

amount of Rs. 2,00,000/- (Rupees Two Lakhs Only) valid for a period of three (3) year + 180

days from start of the empanelment, as per format given in Annexure – 08 . In case the purchaser

decides to extend the period of empanelment, the empanelment security will have to be

accordingly extended i.e. it should be valid upto the period of extension + 180 days. An

empanelment security valid for a shorter period shall be rejected by the Purchaser, as non

responsive.

16.3.2. The empanelment security is required to protect the Purchaser against risk of empanelled

vendor’s conduct during the period of empanelment.

16.3.3. The empanelment security shall be denominated, in INDIAN RUPEES only and shall be in the

form of Bank Guarantee, issued by a Scheduled Commercial Bank (other than Allahabad Bank)

located in India

16.3.4. Any bid, in the due course, not secured in accordance with this RFE above will be rejected by the

Purchaser as non-responsive.

16.3.5. The empanelled vendor’s empanelment security will be discharged upon completion of

empanelment validity, subject to successful performance of the obligations as an empanelled

vendor.

16.3.6. The empanelment security may be forfeited, if the empanelled vendor fails

To sign the Empanelment contract in accordance with RFE

To perform obligations as empanelled vendor.

Fails to furnish Performance Bank Guarantee as per the terms of the RFE in case

Empanelled Vendor is awarded a software development/maintenance project

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16.4. Performance Bank Guarantee

16.4.1. During the period of empanelment if Bank places order for any software development

requirement /CR with an empanelled Vendor, then the Selected Vendor shall provide a

Performance Bank Guarantee (PBG), within 21 days from the date of issue of purchase

order/Letter of Intent (LOI), for a value equivalent to 10% of the project cost (TCO) in the format

as per Annexure-10. The PBG should be valid for 1 year plus 180 days from the GO Live of the

project. In case of the expiry of PBG within this period, the bidder should furnish a fresh PBG.

Bidder has to submit a Performance Bank Guarantee for a sum equivalent to 10% of the

AMC/ATS cost valid during the complete AMC/ATS period, if the bank opts for it.

16.4.2. The Performance Guarantee shall contain a claim period of six months from the last date of

validity. The selected empanelled Bidder shall be responsible for extending the validity date and

claim period of the Performance Guarantee as and when it is due on account of non-completion

of the project and/or Warranty period.

16.4.3. In case further orders are placed with the same Empanelled Vendor during the period of

empanelment, the Selected Vendor shall amend the previously submitted PBG/shall provide a

new PBG

16.4.4. In case the selected Empanelled Bidder fails to submit performance guarantee within the time

stipulated, the Bank, at its discretion, may cancel the order placed on the selected Bidder without

giving any notice. Bank shall invoke the performance guarantee in case the selected Bidder fails

to discharge their contractual obligations during the period or Bank incurs any loss due to Bidder’s

negligence in carrying out the project implementation as per the agreed terms & conditions.

16.4.5. The Performance Bank Guarantee shall be denominated in Indian Rupees and shall be by way of

Bank Guarantee issued by a Public / Private Sector Bank in India (Other than Allahabad Bank),

acceptable to the Bank. The format of the PBG will be provided with the request for proposal for

projects, when initiated by the bank under the scope of this RFE.

16.5. Submission of Technical Bid - 16.5.1. The RFE response (Technical Bid) should be provided in two envelopes in duplicate (One Original

and One Copy) duly sealed and super-scribed as follows:

a. Technical Bid - “Quotation for Empanelment of Bidders for Software Development in Allahabad

Bank – Technical Bid” shall be duly marked as “DO NOT OPEN BEFORE __________”

b. Compliance to Eligibility Criteria – “Quotation for Empanelment of Bidders for Software

Development in Allahabad Bank - Compliance to Eligibility Criteria”

16.5.2. Sealed separate envelopes carrying the technical Bid (including compliance to eligibility criteria

should be put in a single outer cover (one each for Original & Copy bids) duly sealed and super-

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scribed “Quotation for Empanelment of Bidders for Software Development in Allahabad Bank -

Original / Copy Bid” (as the case may be) and be submitted at the Bank’s address given in RFE.

Any Bid received by the Bank after deadline for submission of Bids prescribed, will be rejected and

returned unopened to the Bidder.

Note:

a. There should be two outer envelopes i.e. Original Bid and Copy Bid One set for Technical Bid, &

Eligibility Criteria.

b. If the outer cover / envelope is not sealed and super scribed as required, the Bank will assume no

responsibility for bid’s misplaced or premature opening.

c. All Claims made by the Bidder will have to be backed by documentary evidence.

16.5.3. All envelopes must be super scribed with the following information:

a. Name of Bidder

b. Offer Reference

c. Type of Envelop (Technical Bid & Eligibility Criteria)

d. Original Bid / Copy Bid

16.5.4. ENVELOPE - I - Technical Offer

The Technical Offer should be completed in all respects and should contain all information asked

for in the exact format of technical specifications given in the RFE, except prices. The Bank, at its

sole discretion, may not evaluate a Technical Offer in case of non-submission or partial submission

of technical details. Any decision of the Bank in this regard shall be final, conclusive and binding

upon the Bidder.

The Technical offer/Technical bid must be made in an organized and structured manner in the

following form:

a. Table of Contents (Annexure 01)

b. Tender Forwarding Letter (Annexure-02) along with power of Attorney or Board resolution of

Authorised Signatory

c. Valid Bank Guarantee as BID SECURITY (Annexure-05)

d. Authorisation Letter Format (Annexure-13)

e. Bidder’s Information (Annexure-16)

f. Escalation Matrix (Annexure-17)

g. Technical Skill Set (Annexure-18)

h. Conformity/ Undertaking letter (Annexure- 19)

i. Details of Office (Annexure-20)

j. Bidder Turnover and Profit (Annexure-21)

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k. Valid Bank Draft/ Pay order as RFE document price if tender document Is downloaded from Bank’s

website

l. Copy of the technical Bid.

m. CD (R) / DVD which contains the soft copy of all the above documents

n. RFE and addendums (if any) signed and stamped

o. Any other documents deemed necessary.

16.5.5. ENVELOPE - II - Compliance to Eligibility Criteria

This envelope should contain Bidder’s response to the eligibility criteria specified in the RFE and

supporting documents which demonstrate the compliance to eligibility criteria.

This should contain at least the following,

a. Eligibility Criteria for respective category (Annexure 03 or Annexure 04 whichever is applicable) -

All relevant documents like Certificate of Incorporation, Audited Financial Statements, P& L

Statements, Performance statement (as per Annexure 06), Customer Credentials (as per

Annexure 07), PF letter issued by Employee Provident Fund organisations to cover its employees,

CMM/ISO Certification letter, all other self certified letters as requested etc should be submitted

along with the Annexure.

b. Any other documents deemed necessary.

c. Please Note: In case a Bidder of Category A also wishes to apply for Category B, Bidder has to

mention the same in tender forwarding letter and provide relevant proof in support of Clause (f) of

Annexure 4 i.e. (Must have development centre and technical support office at Kolkata) in addition

to all the documents of Annexure 3.

17. DEADLINE FOR SUBMISSION OF BIDS

17.1. Bidders must ensure that their Technical Bids are received by the Purchaser at the address specifies,

no later than the time and date mentioned in the schedule details. In the event of the specified date for

the submission of Bids being declared a holiday for the Purchaser, the bids will be received up to the

appointed time on the next working day.

17.2. The Purchaser may at its discretion extend the deadline for submission of bids by amending the RFE in

accordance with the RFE, in which case all rights and obligations of the Purchasers and Bidders

previously subjected to the deadline will thereafter be subject to the deadline as extended.

18. BID OPENING

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As the technical bids will be evaluated for technical suitability, the Purchaser will open the Technical Bids

as per the schedule mentioned in the ITB, in presence of the representative of the Bidder.

19. PRELIMINARY SCRUTINY

The Bank will scrutinize the offers/bids to determine whether they are complete, whether any errors have

been made in the offer/bid, whether required technical documentation has been furnished, whether the

documents have been properly signed, and whether items are quoted as per the RFE requirement.

The Bank may, at its discretion, waive any minor non-conformity or any minor irregularity in an offer/bid.

This shall be final, conclusive and binding on all Bidders and the Bank reserves the right for such waivers.

20. PERIOD OF VALIDITY OF THE BID

Bids shall remain valid for 180 (One Hundred eighty) days after the date of bid opening prescribed by the

Bank. The Bank holds the right to reject a bid valid for a period shorter than 180 days as non-responsive,

without any correspondence. In exceptional circumstances, the Bank may solicit the Bidder’s consent to an

extension of the validity period. The request and the response thereto shall be made in writing. Extension

of validity period by the Bidder should be unconditional and irrevocable. The Bid Security provided shall

also be suitably extended. A Bidder acceding to the request will neither be required nor be permitted to

modify its bid. A Bidder may refuse the request without forfeiting its Bid Security.

21. ADDRESS OF COMMUNICATION

Offers / bid should be addressed to the Bank at the address given in the RFE.

22. EXERTING UNDUE INFLUENCE

Bidder shall NOT contact Allahabad BANK on any matter relating to this bid, from the time of the

submission of commercial bid to the time the contract is awarded. Any effort by a Bidder to influence

Allahabad Bank’s bid evaluation, bid comparison or contract award decision may result in the rejection of

the bid.

23. SIGNING OF THE BID

The bid shall be signed by a person or persons duly authorized by the Bidder with signature duly attested.

In the case of a body Head, the bid shall be signed by the duly authorized officers and supported by

internal Head authorizations.

24. COSTS OF PREPARATION & SUBMISSION OF BID

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The Bidder shall bear all costs for the preparation and submission of the bid. THE BANK shall not be

responsible or liable for reimbursing/compensating these costs, regardless of the conduct or outcome of

the bidding process.

25. BANK’S RIGHT TO ACCEPT ANY BID AND TO REJECT ANY OR ALL BIDS

The Bank reserves the right to accept or reject any offer without assigning any reason thereof. Any

decision of the Bank in this regard shall be final, conclusive and binding upon the Bidders. The bank

reserves the right to accept or reject any bid, and to cancel the bidding process and reject all bids at any

time prior to contract award, without thereby incurring any liability to the affected Bidder or Bidders or any

obligation to inform the affected Bidder or Bidders of the grounds for bank’s action. During the evaluation

process at any stage if it is found that the Bidder does not meet the eligibility criteria or has submitted false

/ incorrect information the bid will be rejected summarily by the bank’s notification of rejection of bid.

26. NO COMMITMENT TO ACCEPT ANY LOWEST OR ANY TENDER

The Bank will be under no obligation to accept the lowest or any other offer received in response to this

tender notice and shall be entitled to reject any or all offers, including those received late or incomplete

offers, without assigning any reason whatsoever. Purchaser will not be obliged to meet and have

discussions with any Bidder and/or to listen to any representations.

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SECTION C- GENERAL TERMS AND CONDITIONS OF CONTRACT

27. TERMS OF REFERENCE

27.1. Contract Period

The Bank intends to empanel software developers for a period of 3 year from the date of empanelment,

which may be extended two more years, at the behest of Bank.

27.2. Delivery:

The delivery timelines will be defined at the time the commercials are invited from the empanelled

bidders. Bidder will have to pay late delivery charges to Allahabad Bank @ 0.5% of the purchase order

value inclusive of all taxes, duties, levies etc., per week or part thereof, for late delivery beyond due

date of delivery, to a maximum of 10% of the total purchase order value inclusive of all taxes, duties,

levies etc.. If delay exceeds five weeks from due date of delivery, Allahabad Bank reserves the right to

cancel the respective purchase order.

If after placing order with the successful bidder is not able to provide software for any reason

whatsoever then a Non execution penalty charge of 5% of the purchase value inclusive of all taxes,

duties, levies etc. will be charged as penalty by the Bank from the bidder. Bank at one time will either

charge the bidder for late delivery charges or non execution penalty charge but not for both. Bank may

also forfeit the Empanelment security/PBG submitted by the bidder in order to recover any dues to the

bank.

27.3. Warranty and Annual Technical Support

The application software developed by the empanelled Bidder will have warranty period of one year

and maintenance support for the same should be provided by the empanelled Bidder at no extra cost

to the Bank during the warranty period.

Maintenance / support after warranty period need to be provided by the Bidder as per Bank’s

requirement. AMC / ATS cost shall be included during commercial bid submission of the project. The

broad activities to be conducted by the bidder during the Support and Maintenance Phase shall be

detailed at the time commercial quotes as invited by the Bank.

If Bank opts for AMC/ATS after the Warranty period, the Bidder has to enter into an AMC agreement

with the bank, which will be for a period of one year and will be reviewed thereafter after obtaining

necessary feedback from concerned department and if Bank deems necessary.

27.4. Ownership, Grant and delivery

The Bidder shall provide to the Bank the Source code including DLLs, images, library files, database

dictionary, documentation, object code / executable code which shall be exclusive, transferable,

enterprise wide perpetual property of the Bank for all the software to be provided as a part of this

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project and / or as part of any Change Request in the future. The Bank can use the software at any of

its branches and locations without restriction and use of software by service providers on behalf of the

Bank would be considered as use thereof by the Bank and the software should be assignable /

transferable to any successor entity of the Bank

27.4.1. New Applications Developed / Customised in Bank's existing applications :

The new application software/ Mobile apps/ Portals developed based on the Allahabad Bank

requirements, the ownership of all deliverables including Source Code and artifacts resulting from

these engagements including any intellectual property shall vest solely with the Bank. The

proprietorship of the application/software component developed should be of the Bank and the

Bidder will not use the same developed software for any other purpose/client/country. Bank shall

remain the exclusive owner of its proprietary information and all patents, copyrights, trade secrets,

trademark and other intellectual property rights therein.

If Bank on request of Bidder grants permission to use the source code for any other

Purpose/Client/Country, the Bidder have to share the revenue to Bank on mutually agreed terms

& conditions for each instance.

27.4.2. Bidder's existing software product / solution offered

Bidder proposes the bidder's existing software product / solution as part of this engagement then,

the software shall specifically include right

a. TO USE.

(i) to use and modify source code, data dictionary etc to meet Bank's time to time customisation

requirements

(ii) to use the executable code version of the Software and all Enhancements, Updates and New

Versions made available from time to time solely for business operations of the Bank;

(iii) to use the Program Documentation for purposes of installing or operating the Programs and

supporting the use of the Software by the Bank;

(iv) to use the technical Training Materials for purposes of supporting Users;

(v) to use the executable code version of the Software and all Enhancements, Updates and New

Version made available from time to time for Test and Development, Training, Near DR, Disaster

Recovery Site of the Bank. The Intellectual Property Rights on the developed software code will

be exclusively with the Bank for indigenously developed software.

b. TO COPY.

(i) to copy the Software that operates on server systems to support the users of the Bank;

(ii) to make additional copies of the Program Material for archival, emergency back-up, testing, or

disaster recovery purposes; and

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(iii) to copy the Program Documentation to support its Users.

c. TO WORK AS INTERFACE:

(i) to work with other Application Software packages at the Bank as interface;

(ii) to allow other application software packages at the Bank to work as interfaces to the Software. If

such interfacing requires any modification or change to the Software, such modification or

change has to be carried out by the Bidder free of any additional License charge or fees or

expenses.

d. Delivery: The Bidder, at the time of installation shall deliver to the Bank required copies of the

object code version of the Software and the associated Program Documentation including

operation manual and training material. The Bidder, after customization shall deliver to the Bank

required copies of the object code version of the customized Software and the associated Program

Documentation including operation manual and training material. The Bidder, after modifications,

updates or new versions shall deliver to the Bank required copies of the revised object code version of

the latest Software and the revised associated Program Documentation including operation

manual and training material. The Program Documentation shall consist of required number of User

Manuals per branch / service Center / office / extension counter, Near Site, Data Center and Disaster

Recovery Center. The program documentation shall be supplied by the Bidder to the Bank both in

hard copy form (except where hard copies are not available) and soft copy form (MS word format and

HTML Browser format). The operational manual shall be provided by the Bidder under help menu in

the software as dynamic online documentation / help files, wherever applicable. The object code

version of the Software, executables and required run-time files shall be on Compact Disc or on any

such media as desired by the Bank as may be applicable.

e. License: The grant of license by the Bidder herein shall be for processing the internal business

of the Bank or its permitted affiliates and does not, without limitation, include the rights to reverse

engineer, reverse compile or otherwise arrive at the source code of the Software nor does it include

the rights to sell, lease, license, sublicense or otherwise transfer, convey or alienate the software for

commercial consideration to any person.

Except as specifically agreed by and between Bidder and Bank, the ownership of all rights, title and

interest, including without limitation, all patents, copy right, trade secrets and any other form of

intellectual property rights in and to software, any derivative works thereof and enhancements thereto,

software and documentation are and shall at all times remain with the Bidder or its Licensors and be

the sole and exclusive property of the Bidder or its Licensors. The Bank acknowledges that nothing

contained in this Tender and subsequent Agreement shall be construed as conveying by the Bidder

or its licensor’s title or ownership interest in any licensed software or any derivative works

thereof and enhancements thereto. Nothing contained herein shall be construed to preclude the

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Bidder from owing, using, improving, marketing, including without limitation, licensing to other persons

any and all licensed software.

f. Rights: The Bidder shall ensure that the software does not infringe third party intellectual property

rights. If a third party's claim endangers or disrupts the Bank’s use of the software, the Bidder

shall be required to, at no further expense, charge, fees or costs to the Bank, (i) obtain a license so

that the Bank may continue use of the software in accordance with the terms of this Tender and

subsequent Agreement and the license agreement; or (ii) modify the software without affecting

the functionality in any manner so as to avoid the infringement; or (iii) replace the software with a

compatible, functionally equivalent and non-infringing product; or (iv) refund to the Bank the amount

paid for the infringing software and bear the incremental costs of procuring a functionally equivalent

software from a third party, provided the option under the sub clause (iv) shall be exercised by the

Bank in the event of the failure of the Bidder to provide effective remedy under options (i) to (iii)

within a reasonable period which would not affect the normal functioning of the Bank. The Bidder shall

have no liability for any claim of infringement based on (i) a claim which continues because of Bank’s

failure to use a modified or replaced software that is at least functionally equivalent to the software, or

the Bank’s failure to use corrections, fixes, or enhancements made available and implemented by the

Bidder, despite notice of such failure by the Bidder in writing, (ii) any change, not made by or on

behalf of the Bidder, to some or all of the software/deliverables supplied by the Bidder or modification

thereof, provided the infringement is solely on account of that change ; or (iii) the Bank’s continued

misuse of some or all of the software/deliverables or any modification thereof despite notice from

the Bidder of such misuse in writing.

g. Bidder is the Prime Bidder for purposes of all deliverables and services, with the single-point

responsibility for the same. Should the software provided by the Bidder be infringing, it would have a

serious business impact on the business of the Bank.

Therefore, the Bidder should take responsibility of its actions. Even if Bank would have used the

deliverables before the infringement was noticed, legally each such use constituted infringement and

therefore the Bidder is in breach of the Bidder’s warranty and obligation.

27.5. Customization Process The Bidder shall carry out all the customization related work at the premises of the Bank or offsite in

case the customization cannot be carried out at the Bank premises subject to Bank’s discretion. The

Bank shall be a party to the Business Requirement Document (BRD) sign-off, Functional Requirement

Specifications (FRS) sign-off, User acceptance test (UAT) sign-off, Installation sign-off and

Implementation & Final Acceptance test sign-off. The Bidder shall install and commission the software

for customization and User Acceptance Test as per Project Plan to be agreed with the Bank failing

which the Bidder shall be liable to pay the Bank penalty defined in SLA projects initiated under the

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scope of this RFE. The Bidder shall provide all tools, testing instruments, drivers, consumables, etc.

required to install and customize and test the software free of any fees or charges or any expenses.

The Bidder shall document and submit to the Bank all the testing activities, procedures and

results. The Bidder shall carry out all the testing related work at the premises of the Bank or offsite in

case the testing cannot be carried out at the Bank premises subject to Bank giving a go ahead for the

same. The Bidder shall be required to ensure that the software provides interfaces to the other

application systems at the Bank as specified during the time of requirement at no additional cost or fees

or charges or expenses. The Bidder shall provide the Bank weekly progress report on the bugs /

problems reported / points taken up with schedule of date of reporting, date of resolving, and status for

all kind of bugs and problems whether reported by branch / Regional office / Head Office or Bidder

staff. In case of disputes relating to resolution of problem relating to any site, the Bidder is required to

send the copy of call report pertaining to each visit of each of the engineer to the said site indicating the

purpose of call, when called, when visited, when problem was resolved, how resolved, etc.

Customizations would be with respect to the respective solution and other software solution that the

Bank proposes to implement through the selected Bidder.

27.6. Installation and Implementation

The Bidder needs to ensure that the scope of work for implementation of the software includes creating

master data at the Data Center (DC)/ Disaster Recovery Site (DRS) of the Bank or at any other location

specified by the bank by downloading from existing systems namely migration of data as a part

of solution, functional requirements specifications study, data conversion, live cut- over, customization,

configuration, installation, implementation and integration of the software. The precise nature and scope

of the activities and functions to be undertaken for installation and implementation of the licensed

software have been detailed and set out in broad scope of work of this Tender document.

27.7. Payment Terms

Head Office will place the orders and deployment of application will be at the offices as mentioned at

the time of requirement raised by the Bank. The successful bidder out of the empanelled bidders shall

make necessary arrangements for processing the purchase orders. The Bidder must accept the

payment terms proposed by the Bank. The commercial bid submitted by the empanelled bidders must

be in conformity with the payment terms proposed by the Bank. Any deviation from the proposed

payment terms would not be accepted. The Bank shall have the right to withhold any payment due to

the bidder, in case of delays or defaults on the part of the bidder. Such withholding of payment shall

not amount to a default on the part of the Bank. If any of the items / activities as mentioned in the price

bid is not taken up by the bank during the course of the assignment, the bank will not pay the

professional fees quoted by the bidder in the price bid against such activity / item.

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The payment will be released as follows (In case of any modification in the below mentioned payment

term the same shall be highlighted at the time commercial quotes are invited by the Bank):

a. Software development and Implementation Charges

20% - UAT Sign off by both Bank’s identified Project Manager & bidder representative.

20% - Handing over to the Bank the Source Code of developed Application (Soft Copy as

well as Hard Copy) and / or any license and / or any other deliverable required to run the

developed application. Delivery sign off from the Bank’s identified Project Manager.

20% - On Commencement of Production Use or 30 days after UAT sign off and IT System Audit

Certification by the bidder and also on Sign off by both Bank’s identified Project Manager & bidder

representative (in case the application is brought in Production use)

30% - Go Live Closure Sign Off in the form of FAT (Final Acceptance Test). FAT should be signed

by both Bank’s identified Project Manager & bidder representative.

10% - On completion of 1st successful DR drill or after three months if application deployment is

not subject to DR drill.

b. Training charges (if applicable)

100% - On completion of training. Training completion certificate duly certified and signed by the

Bank’s identified Project Manager to be submitted. The certificate should include the attendance

sheet, trainee’s feedback (if any) and training material.

c. AMC / ATS (if applicable)

Payable quarterly in advance, against receipt of satisfactory service report of previous quarter from the

officials of the concerned user department.

d. Onsite Support (if applicable)

Payable quarterly at the end of each quarter against receipt of satisfactory support report of

previous quarter from the user department of the application

There shall be no escalation in the prices once the prices are fixed and agreed to by the Bank and the

bidder. Payment will be released by the bank as per above payment terms on submission of relevant

documents.

The Bank will pay invoices within a period of 30 days from the date of receipt of undisputed invoices. Any

dispute regarding the invoice will be communicated to the selected bidder within 15 days from the date of

receipt of the invoice. After the dispute is resolved, Bank shall make payment within 30 days from the

date the dispute stands resolved.

28. AWARD OF CONTRACT

28.1. Notification of Empanelment

28.1.1 Prior to expiration of the period of bid validity, the Purchaser will notify the Empanelled Bidder(s) in

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writing or cable/fax/email, further confirmed in writing by registered letter, that the bidder has been

empanelled as vendor by the Purchaser for discrete procurement of standard items. Upon

receiving the notification of empanelment, the selected vendors will have to provide acceptance

(as per Annexure-15) within seven (7) days from date of receipt of the notification. And submit their

Empanelment Security as per Annexure 08.

28.1.2 The notification of empanelment will constitute the basis for formation of the Contract.

28.1.3 Upon notification of empanelment to empanelled bidders, the Purchaser will promptly notify each

unsuccessful Bidder and will discharge its bid security.

28.2. Signing of Contract

28.2.1 At the same time as the Purchaser notifies the Empanelled Bidder(s) that its bid has been

accepted for empanelment, the Purchaser will send the Bidder(s) the Empanelment Contract Form

(Annexure-09, already provided in the RFE), incorporating all agreements between the parties.

28.2.2 Within 10(Ten) days from notification of empanelment, the Empanelled bidders shall sign the

contract and return it to the Purchaser.

28.2.3 Failure of the Empanelled Bidder(s) to comply with the requirement Clause 28.1 and 28.2 shall

constitute sufficient grounds for the forfeiture of the bid security, in which event the Purchaser at its

discretion may empanel the next ranked bidder.

28.3. Discharge of Bid Security

Upon acceptance of the notification of Empanelment by the successful Bidders, the Bank shall

promptly request the empanelled Bidders to provide Empanelment Security. Bid Security of successful

Bidders shall be discharged on the signing the Empanelment Contract/Agreement and upon furnishing

the Empanelment Security. The Bid Security of unsuccessful bidders shall be discharged and returned

by the bank on completion of the bidding process.

29. EXPENSES FOR THE CONTRACT

The incidental expenses for execution of Agreement / Contract shall be borne by the successful Bidder.

30. FAILURE TO ABIDE BY THE AGREEMENT / CONTRACT

The conditions stipulated in the Agreement/Contract shall be strictly adhered to and any breach/ violation

thereof will entail termination of the Contract without prejudice to the other rights of the Bank including

recovery of penalties as specified in this RFE or Agreement/ Contract.

31. PRICES

Prices payable to the successful Bidder as stated in the Contract shall be firm and not subject to

adjustment during performance of the Contract, irrespective of reasons whatsoever, including exchange

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rate fluctuations. The Bidder will pass on to the Bank, the benefit of discounts if any announced in respect

of the cost of the items for which orders have been placed during that period.

32. NOTICES

Notice or other communications given or required to be given under the contract shall be in writing and

shall be faxed/e-mailed followed by hand-delivery with acknowledgement thereof, or transmitted by pre-

paid registered post or courier.

Any notice or other communication shall be deemed to have been validly given on date of delivery if hand

delivered & if sent by registered post, then on expiry of seven days from the date of posting.

33. EMPANELLED VENDORS INTEGRITY:

The empanelled vendors are responsible for and obliged to conduct all contracted activities in accordance

with the contract using state of the art methods and economic principles and exercising all means available

to achieve the performance specified in the contract.

34. EMPANELLED VENDORS OBLIGATIONS:

34.1. The Empanelled vendors are obliged to work closely with the Purchaser’s staff, act within its own

authority and abide by directives issued by the Purchaser and implementation activities.

34.2. The Empanelled vendors will abide by the job safety measures prevalent in India and will free the

Purchaser from all demands or responsibilities arising from accidents or loss of life, the cause of which

is the Empanelled vendor’s negligence. The Empanelled vendor will pay all indemnities arising from

such incidents and will not hold the Purchaser responsible or obligated.

34.3. The Empanelled vendors are responsible for managing the activities of its personnel or subcontracted

personnel and will hold itself responsible for any misdemeanors.

34.4. The Empanelled vendors are under obligation to supply goods and services as per the supply orders

received from various zones/offices from time to time within the empanelment period.

The Empanelled vendors will treat as confidential, all data and information about the Purchaser,

obtained in the execution of his responsibilities, in strict confidence and will not reveal such information

to any other party without the prior written approval of the Purchaser

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35. USE OF CONTRACT DOCUMENTS AND INFORMATION:

35.1. The Empanelled Vendors shall not, without the Purchaser’s prior written consent, disclose the Contract

or any provision thereof or any specification, plan, drawing pattern, sample or information furnished by

or on behalf of the Purchaser in connection therewith, to any person other than a person employed by

the Empanelled Vendor in the performance of the Contract. Disclosure to any such employed person

shall be made in confidence & shall extend only as far as may be necessary for purposes of such

performance.

35.2. The Empanelled Vendors shall not, without the Purchaser’s prior written consent, make use of any

document or information related to bank except for purposes of performing the Contract.

35.3. Any document, other than the Contract itself, enumerated shall remain the property of the Purchaser

and shall be returned (in all copies) to the Purchaser on completion of the Empanelled Vendors’

performance under the Contract, if so required by the Purchaser.

35.4. The Empanelled Vendor shall permit the Purchaser to inspect the Supplier’s accounts and records

relating to the performance of the Supplier and to have them audited by auditors appointed by the

Purchaser, if so required by the Purchaser.

36. PATENT RIGHT :

36.1. The Empanelled Vendors shall indemnify the Purchaser against all third party claims of infringement of

patent, trademark or industrial design rights arising from use of the Goods, Software package or any

part thereof in India and abroad.

36.2. In the event of any claim asserted by the third party of infringement of copyright, patent, trademark or

industrial design rights arising from the use of the Goods or any part thereof in India, the Empanelled

Vendor shall act expeditiously to extinguish such claims. If the Empanelled Vendor fails to comply and

the Purchaser is required to pay compensation to a third party resulting from such infringement, the

Empanelled Vendor shall be responsible for the compensation including all expenses, court costs and

lawyer fees. The Purchaser will give notice to the Empanelled Vendor of such claims, if it is made,

without delay.

37. EXECUTION OF NON-DISCLOSURE AGREEMENT

The Empanelled Bidders should execute Non-disclosure Agreement (NDA) as per Annexure-11 within one

month from the date of acceptance of Letter of Empanelment.

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38. TERMINATION FOR DEFFAULT :

38.1. The Purchaser may, without prejudice to any other remedy for breach of contract, by written notice of

default of 30 days sent to the Supplier, terminate the Contract in whole or in part:

a. If the Empanelled Vendor fails to deliver any or all of the Goods and Services within the time

period(s) specified in the Contract, or within any extension thereof granted by the Purchaser or

b. If the Empanelled Vendor fails to perform any other obligation(s) under the Contract.

c. If the Empanelled Vendor, in the judgment of the Purchaser has engaged in corrupt or fraudulent

practices in competing for or in executing the contract.

38.2. In the event the Purchaser terminates the Contract in whole or in part, the Purchaser may procure,

upon such terms and in such manner, as it deems appropriate, Goods and services similar to those

undelivered and the supplier shall be liable to the Purchaser for any excess costs for such similar

Goods and/or Services. However, the Supplier shall continue performance of the Contract to the

extent not terminated.

39. FORCE MAJEURE :

39.1. The empanelled vendors shall not be liable for forfeiture of its Bid security or Empanelment security,

liquidated damages or termination for default, if and to the extent that it’s delay in performance or other

failure to perform its obligations under the contract is the result of an event of Force Majeure.

39.2. For purposes of this clause, “Force Majeure” means an event beyond the control of the Empanelled

vendor and not involving the Vendor’s fault or negligence and not foreseeable. Such events may

include, but are not restricted to, acts of the Purchaser in its sovereign capacity, wars or revolutions,

fires, floods, epidemics, quarantine restrictions and freight embargoes.

39.3. If a Force Majeure situation arises, the Empanelled Vendor shall promptly notify the Purchaser in

writing of such condition and the cause thereof. Unless otherwise directed by the Purchaser in writing,

the Empanelled Vendor shall continue to perform its obligations under the Contract as far as is

reasonably practical and shall seek all reasonable alternative means for performance not prevented by

the Force Majeure event.

40. TERMINATION FOR INSOLVENCY :

The Purchaser may at any time terminate the contract by giving written notice to the supplier if the

Supplier becomes bankrupt or otherwise insolvent. In this event, termination will not prejudice or affect

any right of action or remedy, which has accrued or will accrue thereafter to the Purchaser.

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41. TERMINATION FOR CONVENIENCE :

41.1. The Purchaser, by written notice sent to the Supplier, may terminate the Contract, in whole or in part, at

any time for its convenience. The notice of termination shall specify that termination is for the

Purchaser’s convenience, the extent to which performance of work under the Contract is terminated

and the date upon which such termination becomes effective.

41.2. The Goods that are complete and ready for shipment within thirty (30) days after the Supplier’s receipt

of notice of termination shall be accepted by the Purchaser at the Contract terms and prices. For the

remaining Goods and Services, the Purchaser may elect -

a) To have any portion completed and delivered at the Contract terms and prices; and/or

b) To cancel the remainder and pay to the Supplier an agreed amount for partially completed Goods

& Services and for materials & parts previously procured by the Supplier.

42. RESOLUTION OF DISPUTES :

42.1. The Purchaser and the Supplier shall make every effort to resolve amicably by direct informal

negotiation any disagreement or dispute arising between them under or, in connection with the

Contract.

42.2. If, after thirty (30) days from the commencement of such informal negotiations, the Purchaser and the

Supplier have been unable to resolve amicably a Contract dispute, either party may require that the

dispute be referred for resolution to the formal mechanisms specified in this RFE. These mechanisms

may include, but are not restricted to, conciliation mediated by a third party, adjudication in an agreed

national forum and/or national arbitration.

42.3. The packing, marking and documentation within and out-side the packages shall comply strictly with

such special requirements as shall be expressly provided for, in the Contract, including additional

requirements, if any, specified herein and in any subsequent instructions ordered by the Purchaser.

43. JURISDICTION

Arbitration proceedings shall be held in Kolkata, India.

44. AUTHORIZED SIGNATORY

The selected Empanelled Bidders shall indicate the authorized signatories who can discuss and

correspond with The Bank, with regard to the obligations under the contract. The selected Bidder shall

submit at the time of signing the contract a certified copy of the resolution of their board, authenticated by

the company secretary, authorizing an official or officials of the Bidder to discuss, sign

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agreements/contracts with The Bank, raise invoice and accept payments and also to correspond. The

Bidder shall provide proof of signature identification for the above purposes as required by the Bank.

45. CONTRACT AMENDMENT:

No variation in or modification of the terms of the Contract shall be made, except by written amendment

signed by the parties.

46. ASSIGNMENT:

The Empanelled vendor shall not assign, in whole or in part, its obligations to perform under the Contract,

except with the Purchaser’s prior written consent.

47. CANCELLATION OF EMPANELMENT PROCESS

Allahabad Bank reserves the right to accept any of the offers or reject in part or full any or all offers,

without assigning any reason thereof. Any decision of Allahabad Bank in this regard shall be final,

conclusive and binding upon the Bidders. The Bank reserves the right to accept or reject any Bid in part or

in full, and to cancel the Bidding process and reject all Bids at any time prior to contract award, without

thereby incurring any liability to the affected Bidder or Bidders or any obligation to inform the affected

Bidder or Bidders of the grounds for Bank’s action. During the evaluation process at any stage if it is found

that the Bidder does not meet the eligibility criteria or has submitted false /incorrect information the bid will

be rejected summarily by The Bank.

48. PUBLICITY

Any publicity by the Bidder in which the name of The Bank is to be used should be done only with the

explicit written permission of The Bank. The Bidder shall not make or allow making a public announcement

or media release about any aspect of the Contract unless The Bank first gives the Bidder its prior written

consent.

49. CORRUPT OR FRAUDULENT PRACTICES :

49.1. As per CVC directives it is required that Bidders/Suppliers/Contractors observes the highest standard

of ethics during the procurement and execution of such contracts. In pursuance of this policy;

(i) “Corrupt practice” means the offering, giving, receiving or soliciting of anything of value to

influence the action of a public official in the procurement process or in contract execution; And

(ii) “Fraudulent practice” means a misrepresentation of facts in order to influence a procurement

process or the execution of contract to the detriment of the Purchaser and includes collusive

practice among Bidders (prior to or after bid submission) designed to establish bid prices at

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artificial non-competitive levels and to deprive the Purchaser of the benefits of free and open

competition.

49.2. The Purchaser will reject a proposal for award if it determines that the Bidder recommended for award

has engaged in corrupt of fraudulent practices in competing for the contract in question.

49.3. The Purchaser will declare a firm ineligible, either indefinitely or for a stated period of time, to be

awarded a contract if at any time it determines that the firm has engaged in corrupt or fraudulent

practices in competing for, or in executing a contract.

50. ARBITRATION

All disputes and differences of any kind whatever arising out of or in connection with this agreement shall

be referred to arbitration by sole arbitrator. The sole arbitrator shall be appointed by mutual consent of both

the parties; in case of disagreement, then the arbitration shall be conducted by panel of three arbitrators,

one to be nominated by each party and the two appointed arbitrators shall upon consensus appoint a

preceding arbitrator, before commencing the arbitration proceedings. Decision of the arbitrator or the panel

shall be final. Such arbitration is to be governed by the provision of the Indian Arbitration Act, 1996, and its

rules, as amended from time to time.The language of Arbitration shall be in English.

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SECTION D- SPECIAL CONDITIONS OF CONTRACT

51. INSPECTION AND QUALITY CONTROL TESTS

The Bank reserves the right to carry out inspection by a team of Bank officials, of any of the existing live

installations of the Empanelled Bidders that have been referred to in the Technical Bid or demand a

demonstration of the solution proposed on a representative model in Bank/Bidder’s office.

52. ACCEPTANCE TESTS

The selected empanelled Bidder in presence of the Bank’s authorized officials will conduct acceptance test

at the site. The test will involve installation and successful operation of the developed software. On

successful completion of installation, commissioning, acceptability test, receipt of deliverables etc., and

after the solution runs successfully after going live and Bank is satisfied with the working on the system,

the acceptance certificate (as mutually decided and approved by the Bank) signed by the successful

empanelled Bidder and the representative of the Bank will be issued. The date on which such certificate is

signed shall be deemed to be the date of successful commissioning of the systems.

No additional charges shall be payable by the Bank for carrying out these acceptance tests.

53. MANUALS / DOCUMENTATION

53.1. Before the products / systems are taken over by the Bank, the empanelled selected bidder shall supply

User Manuals and any other manuals as required, for the software and all required interfaces. If

applicable, user manuals for Administrative Office / Zones / branches for all the models shall be

provided by the bidder. The manuals shall be in English.

53.2. Unless and otherwise agreed the products and equipment shall not be considered to be complete for

the purpose of taking over until such manuals have been supplied to the Bank.

53.3. The Supplier shall provide one set of Design Manual, System Manual, User manual and Security

Manual for all the supplied products. The Supplier shall also provide one soft copy of each of the

manuals. Soft and hard Copy Manuals shall be commensurate with number of installations of Products

in the Bank.

53.4. Documentation should be comprehensive & include:

Product literature

Operating manuals

General Specifications

Operator Reference manuals for each operator task

Messages manuals

Documentation on troubleshooting

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54. CHANGE ORDERS

The Bank may, at any time, by a written order given to the successful empanelment Bidder, make changes

within the general scope of the Contract in Technical and functional specifications.

However, no Change Request (CR) will be considered for any changes/amendments in the software or in

any reports/statements, requested by the Bank within 6 months from the date of Go-Live of the application.

It shall be obligatory on the part of the bidder to comply with revised requirements of the Bank and arrange

to deliver them within reasonable items at no additional cost to the Bank.

Modifications /changes in functional specifications of project including all interfaces with respect to RBI/

NPCI/ Regulatory/ Audit requirements must be carried out by the Bidder with no additional cost to the Bank

during the warranty period and AMC/ATS period, if opted by the bank.

55. TAXES AND DUTIES

55.1. The Bidder will be entirely responsible to pay all taxes including GST, corporate tax and income tax,

duties, license fees, octroi, road permits etc. in connection with delivery of goods at site including

incidental services and commissioning.

55.2. Wherever the laws and regulations require deduction of such taxes at the source of payment, the

Purchaser shall effect such deductions from the payment due to the Bidder. The remittance of

amounts so deducted and issuance of certificate for such deductions shall be made by the Purchaser

as per the laws and regulations in force. Nothing in the Contract shall relieve the Bidder from his

responsibility to pay any tax that may be levied in India on income and profits made by the Bidder in

respect of this Contract.

55.3. GST/Sales Tax/VAT, Service Tax and Octroi / Entry Tax / equivalent local authority cess, applicable

shall be paid / reimbursed on actual basis on production of bills. Further, receipts of such payments

made to relevant authorities must be produced for Octroi / Entry Tax / equivalent local authority cess.

The Bank will not pay any other taxes, cost or charges. In case of any discrepancies found in filing of

the tax returns to respective tax authorities, due to which Bank is unable to get the CENVAT credit, the

Bank shall deduct the discrepant tax amount form the subsequent payments.

56. INDEMNITY

56.1. The Bidder hereby indemnifies Bank, and shall always keep indemnified and hold Bank, its employees,

personnel, officers, directors, representatives (hereinafter collectively referred to as “Personnel”)

harmless from and against any and all losses, liabilities, claims, actions, costs and expenses (including

attorneys’ fees) relating to, resulting directly or indirectly from or in any way arising out of any claim,

suit or proceeding brought against Bank as a result of:

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Bank’s authorized/ bonafide use of the Deliverables and/ or the Services provided by Bidder

under this RFE; and/or

an act or omission of the Bidder, employees, agents, sub contractors in the performance of the

obligations (including delivery of equipment and performance of service) of the Bidder under this

RFE; and/or

claims made by employees or subcontractors or subcontractors’ employees, who are deployed

by the Bidder, against Bank; and/or

breach of any of the term of this RFE or breach of any representation or false representation or

inaccurate statement or assurance or covenant or warranty of the Bidder under this RFE;

and/or,

any or all Deliverables or Services infringing any patent, trademarks, copyrights or such other

Intellectual Property Rights; and/or,

breach of confidentiality obligations of the Bidder contained in this RFE; and/or,

willful negligence or gross misconduct solely attributable to the Bidder or its employees or sub-

contractors; and/or,

Non-compliance of the Bidder with Laws/ Governmental Requirements; and/or,

IP infringement under any laws including Copyrights Act 1957 and IT Amendment Act 2008;

and/or,

Loss of data due to any of the reasons mentioned above

56.2. The Bidder shall at its own cost and expenses defend or settle any such claim against Bank, provided

Bank notifies the Bidder in writing. The Bank shall cooperate with the Bidder in the defense and

settlement of the claims.

56.3. It will be the Bidder’s responsibility to rapidly do away with such third-party claims. The Bidder will also

pay any compensation arising from the infringement claims and the Bank will in no manner be

responsible for such payments. In addition, the Bidder will bear all the related expenses and legal fees.

56.4. On its part, the Bank will promptly relay to the Bidder any such claims and offer assistance within

reasonable limits to rid the claim.

56.5. The Bidder must undertake to indemnify that all the components delivered are free of defects, are

brand new and original. If at some stage it is discovered that the components do not meet these

criteria, the Bank has the right to cancel the order and the Bidder will have to refund the total amount

received from the Bank along with the interest and separate penalties. Similar conditions apply to

software as well. Software offered must be licensed and original.

56.6. All indemnities shall survive notwithstanding expiry or termination of the contract and bidder shall

continue to be liable under the indemnities

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57. BIDDER’S LIABILITY

57.1. Bidder aggregate liability in connection with the obligations undertaken as a part of RFE regardless

of the form or nature of the action giving rise to such liability ( whether in contract or otherwise), shall

be at actual and limited to the value of the total Contract. This limit shall not apply to third party claims

for

IP infringement indemnity.

Bodily injury (including death) and damage to real property and tangible personal property caused

by bidder’s gross negligence.

57.2. Bidders liability in case of claims against the Bank resulting from misconduct/fraud or gross

negligence of bidders, its employees and sub-contractors or from infringement of patents, trademarks,

copy rights or such other Intellectual Property Rights or breach of confidentiality obligations shall be

unlimited.

57.3. Bidder will declare and undertake that the Bank shall not be held liable for and shall stand

absolved of any responsibility or claim/litigation arising out of the use of any third party

equipments supplied by bidder as a part of the RFE.

57.4. Under no circumstances Bank shall be liable to the selected vendor for direct, indirect, incidental,

consequential, special or exemplary damages arising from termination of this Agreement, even if Bank

has been advised of the possibility of such damages, such as, but not limited to, loss of revenue or

anticipated profits or lost business.

58. MINIMUM WAGES

The bidder hereby agrees and undertakes that during the subsistence of this agreement it will not employ

any personnel/individual below the Minimum Wages fixed by appropriate Government on this behalf from

time to time, as per the provisions of Minimum Wages Act 1948. Bidder should submit confirmation for

Government Rules relating to Minimum wages as per Annexure-19

59. PENALTY

59.1. The Bidder shall perform its obligations under the agreement entered into with The Bank, in a

professional manner.

59.2. If any act or failure by the Bidder under the agreement results in failure or inoperability of systems and

if The Bank has to take corrective actions to ensure functionality of its property, The Bank reserves the

right to impose penalty, which may be equal to the cost it incurs or the loss it suffers for such failures.

59.3. Bank may impose penalty to the extent of loss incurred, if the loss was due to the actions directly

attributable to the staff of Bidder.

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59.4. If the Bidder fails to complete the due performance of the contract in accordance with the specification

and conditions of the offer document, The Bank reserves the right either to cancel the order or to

recover a suitable amount as deemed reasonable as Penalty / Liquidated Damage for non-

performance.

59.5. Failure to maintain uptime SLA will attract penalty.

59.6. The overall penalty (excluding Liquidated Damage) is limited to 20% of the total contract value.

60. CONFLICT OF INTEREST

The Bidder shall disclose to The Bank in writing, all actual and potential conflicts of interest that exist, arise

or may arise (either for the Bidder or the Bidder’s team) in the course of performing the Service(s) as soon

as practical after it becomes aware of that conflict.

61. OWNERSHIP AND RETENTION OF DOCUMENTS

61.1. The Bank shall own the documents, prepared by or for the selected Bidder arising out of or in

connection with the Contract.

61.2. Forthwith upon expiry or earlier termination of the Contract and at any other time on demand by The

Bank, the chosen empanelled Bidder shall deliver to The Bank all documents provided by or originating

from The Bank and all documents produced by or from or for the Bidder in the course of performing the

Service(s), unless otherwise directed in writing by The Bank at no additional cost.

61.3. The selected empanelled Bidder shall not, without the prior written consent of The Bank, store, copy,

distribute or retain any such Documents.

61.4. The selected empanelled Bidder shall preserve all documents provided by or originating from the Bank

and all documents produced by or from or for the Bidder in the course of performing the Service(s) in

accordance with the legal, statutory, regulatory obligations of the Bank/Purchaser in this regard.

62. COMPLIANCE WITH LAWS:

Compliance with all applicable laws: The Bidders shall undertake to observe, adhere to, abide by,

comply with and notify the Bank about all laws in force or as are or as made applicable in future, pertaining

to or applicable to them, their business, their employees or their obligations towards them and all purposes

of this tender and shall indemnify, keep indemnified, hold harmless, defend and protect the Bank and their

employees/ officers/ staff/ personnel/ representatives/ agents from any failure or omission on its part to do

so and against all claims or demands of liability and all consequences that may occur or arise for any

default or failure on its part to conform or comply with the above and all other statutory obligations arising

there from.

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63. COMPLIANCE IN OBTAINING APPROVALS/PERMISSIONS/LICENSES:

The selected empanelled Bidder shall promptly and timely obtain all such consents, permissions,

approvals, licenses, etc., as may be necessary or required for any of the purposes during the duration of

the Contract or for the conduct of their own business under any applicable Law, Government

Regulation/Guidelines and shall keep the same valid and in force during the term of the contract, and in

the event of any failure or omission to do so, shall indemnify, keep indemnified, hold harmless, defend,

protect and fully compensate the Bank and their employees/ officers/ staff/ personnel/

representatives/agents from and against all claims or demands or liability and all consequences that may

occur or arise for any default or failure on its part to conform or comply with the above and all other

statutory obligations arising there from and the Bank will give notice of any such claim or demand of

liability within reasonable time to the bidder.

This indemnification is only a remedy for the Bank. The Bidder is not absolved from its responsibility of

complying with the statutory obligations as specified above. Indemnity would be limited to court or

appropriate authority awarded damages and shall exclude indirect, consequential and incidental damages.

However indemnity would cover damages, loss or liabilities suffered by the Bank arising out of claims

made by its customers and/or regulatory authorities.

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SECTION E. ANNEXURE

ANNEXURE 01 - BID - TABLE OF CONTENTS

The Bid should contain the following

Sr No Particulars Proforma Given

1 Tender forwarding letter Annexure- 02

2 Eligibility criteria compliance for Category A (if applicable)

Vendor to provide the requisite

documents as per Annexure 03

(along with Annexure 06 and 07)

3 Eligibility criteria compliance for Category B (if

applicable)

Vendor to provide the requisite

documents as per Annexure 04

(along with Annexure 06 and 07)

3 Cost of RFP (Demand Draft) Vendor to provide

4 Bid Security (Bank Guarantee) Format Annexure - 05

5 Authorization Letter Annexure- 13

6 Bidder Information Annexure –16

7 Escalation Matrix Annexure- 17

8 Technical Skill Set Annexure-18

9 Conformity / Undertaking Letter Annexure-19

10 Details of Offices Annexure-20

11 Bidder Turnover and Profit Annexure-21

12

Copy of the tender document along with RFP and

addendums (if any) duly sealed and signed on all the

pages of the document.

Vendor to provide

13 CD (R) containing soft copy of the Technical Bid in

MS Word Vendor to provide

Authorized Signatory Name: Designation: Bidder’s Corporate Name & Address Phone number and email

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ANNEXURE-02-TENDER OFFER FORWARDING LETTER

Tender Reference No.: HO/IT&DB/SW /2017-18/87 Dated 09.02.2018 Date: ....................

The Chief Manager (IT)

Information Technology & Digital Banking

Allahabad Bank, Head Office,

2 NS Road,

Kolkata – 700 001

Dear Sir,

Sub: RFE of Vendors for Software Development In ALLAHABAD BANK.

<<Category for Empanelment>>

With reference to the above RFE, having examined and understood the instructions including all annexure,

terms and conditions forming part of the Bid, we hereby enclose our offer for Empanelment of Vendors for

Software Development in Allahabad Bank in the RFE document forming Technical being parts of the above

referred Bid.

In the event of acceptance of our Technical Bids and empanelment of our firm by the Bank we undertake the

Software Development Work in Allahabad Bank, as per your purchase orders.

In the event of our selection by the Bank as Empanelled Vendor for Software Development in Allahabad Bank,

we will submit an Empanelment Security for a sum of Rs 2,00,000/- valid for three years + 180 days . In case we

are awarded a project/development of software/maintenance, we will also submit a Performance Bank

Guarantee equivalent to 10% of the TCO of Project for software development, as per Annexure 10 to the bank

valid for a period of One year in favour of Allahabad Bank and will extend the period by One year from the Go

Live of the project in Bank. In case of the expiry of PBG within this period, we shall furnish a fresh PBG.

We agree to abide by the terms and conditions of this tender offer till 180 days from the date of commercial bid

opening and our offer shall remain binding upon us which may be accepted by The Bank anytime before expiry

of 180 days.

Until a formal contract is executed, this tender offer, together with The Bank’s written acceptance thereof and

Bank’s notification of award, shall constitute a binding contract between us.

We understand that the Bank is not bound to accept any offer that the Bank may receive. Further, we

understand that the Bank may reject any or all of the offers, without assigning any reason therefore.

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We enclose the following Demand Drafts/Pay Orders/BGs:

DD /PO No. Dated for Rupees 20,000/- (Rupees Twenty Thousand only) issued by ……………Bank,

………….Branch in favour of Allahabad Bank, on ……….(date), payable at Kolkata as Cost of RFE Document &

-/BG No. ______Dated_______ for Rs. 2,00,000/- (Rupees Two Lac only) issued by ……………Bank

……….Branch, in favour of Allahabad Bank, as BID SECURITY.

Dated this day of 2018

Signature:

(In the Capacity of)

Duly authorized to sign the tender offer for and on behalf of

<<Name of the Bidder>>

<<Category for Empanelment>>

Note: The Bidders shall necessarily provide a copy of ‘Power of Attorney’/ Board Resolution authorizing the

signatory for signing the Bid on behalf of the Bidder in its Bid.

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ANNEXURE-03- COMPLIANCE OF ELIGIBILITY CRITERIA FOR CATEGORY - A

(To be submitted on Company’s Letter Head)


<<Name of the Bidder>>

COMPLIANCE OF ELIGIBILITY CRITERIA FOR CATEGORY - A

Sr. No. Eligibility Criteria

Complied

(Yes/No)

Documentary Evidence to be


I. Common Eligibility Criteria


registered in India under companies act

1956 with their registered office in India for

Five years as on date of submitting its

application in case of Category A.

Copy of the Certificate of

Incorporation issued by

Registrar of Companies and full

address of the registered office


blacklisted for corrupt and fraudulent practices

by the Govt. of India / State Governments /


Bidder should submit Undertaking

letter Annexure- 19

c. Bidder must provide information that any

of its subsidiary or associate or holding

company or companies having common

director/s or companies in the same group

of promoters/management or partnership

firms/LLPs having common partners has

not participated in the bid process.


company’s letter head (self

certified letter)



highlighted as a part of Technical

Requirement in the RFE are covered in

totality in their submitted proposal. The

undertaking letter should be supported with

relevant documents/project details.

Letter of confirmation (self

certified letter) from bidder along

with duly filled Annexure- 18

(Technical Skill Set) and relevant

documentary proof

II. Additional Eligibility Criteria for Category A

a. The bidder should have an annual turnover of

at least Rs. 5 Crores (Rupees Five Crores) in

each of the last three financial years (i.e. 2014-

15, 2015-16, 2016-17). Further, their net profit

should be positive in the last three financial

years and their net worth should also be

positive in each of the last three financial

years. This must be the individual company

Audited Balance sheets and Profit

& Loss statements for the financial

years 2014-15, 2015-16, 2016-17

along with the certificate duly

certified by the Chartered

Accountant as per Annexure - 21

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Sr. No. Eligibility Criteria

Complied

(Yes/No)



turnover and not of any group of

companies/subsidiaries.

b. The bidder should have an annual turnover

of Rs. 2 crore from software development/

software solution/ customisation engagement

in each of the previous three financial years

Should be submitted As per

Annexure - 21.(Bidder Turnover

& profits)

Reference Purchase Order /

Contract Document to be

submitted as per Annexure 06

and 07)

c. Bidder must be operating in the field of

software development / software solution for at

least 5 years as on date of the Tender.

a) Copy of Certificate of


Registrar of Companies

b) Reference Purchase Order /

Contract Document/ Customer

credentials as per Annexure 06

and Annexure 07

d. Bidder must have developed / customized

software / application (in the last 3 years) in

at least 2 Scheduled Commercial Banks .

a) Certificate from the current

authorized signatory of the

company as per Annexure 06-

Performance Statement




and Annexure 07



Supporting proof/ Documentary

evidence PF coverage letters for

the employees issued by

Employee Provident Fund

Organization/ Proof of


f. Bidder must be certified a minimum SEI CMM

Level 3 or above /ISO 20000:2013.

Copy of certificate

Yours faithfully,

Authorized Signatories

(Name, Designation and Seal of the Company)

Date:

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ANNEXURE-04- COMPLIANCE OF ELIGIBILITY CRITERIA FOR CATEGORY - B (To be submitted on Company’s Letter Head)


<<Name of Bidder>>

COMPLIANCE OF ELIGIBILITY CRITERIA FOR CATEGORY - B

Sr. No. Eligibility Criteria Complied

(Yes/No)



I. Common Eligibility Criteria


registered in India under companies act

1956 with their registered office in India for

Three years as on date of submitting its

application in case of Category B..

Copy of the Certificate of


Registrar of Companies and full

address of the registered office


blacklisted for corrupt and fraudulent practices

by the Govt. of India / State Governments /


Bidder should submit an

Undertaking (To be submitted as

Annexure -19)

c. Bidder must provide information that any

of its subsidiary or associate or holding

company or companies having common

director/s or companies in the same group

of promoters/management or partnership

firms/LLPs having common partners has

not participated in the bid process.


company’s letter head (self

certified letter)



highlighted as a part of Technical

Requirement in the RFE are covered in

totality in their submitted proposal. The

undertaking letter should be supported with

relevant documents/project details.

Letter of confirmation (self

certified letter) from bidder along

with duly filled Annexure- 18

(Technical Skill Set) and relevant

documentary proof

II. Additional Eligibility Criteria for Category B

a. The bidder should have an annual turnover

of at least Rs. 25 lacs (Rupees Twenty Five

Lacs) in each of the last three financial years

(i.e. 2014-15, 2015-16, 2016-17). Further,

their net profit should be positive in the last

three financial years and their net worth

should also be positive in each of the last

three financial years. This must be the

individual company turnover and not of any

group of companies/subsidiaries.

Audited Balance sheets and

Profit & Loss statements for the

financial years 2014-15, 2015-

16, 2016-17 along with the

certificate duly certified by the

Chartered Accountant as per

Annexure - 21

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Sr. No. Eligibility Criteria Complied

(Yes/No)



b. The bidder should have an annual turnover

of Rs. 10 Lacs from software development/

software solution/ customisation engagement

in each of the previous three financial years

Should be submitted As per

Annexure - 21.(Bidder Turnover

& profits)

Reference Purchase Order

/ Contract Document

c. Bidder must be operating in the field of

software development / software solution for at

least 3 years as on date of the Tender.

a) Copy of Certificate of


Registrar of Companies




and Annexure 07

d. The bidder should have completed at least 3

assignments of similar nature involving

software development/ software solution/

customisation in scheduled commercial banks/

BFSIs/ Government/ Large Enterprise (having

PAN India presence with a minimum turnover

of Rs. 10 Crore), during last three years, with

a minimum value of Rs.5 lacs each.

a) Certificate from the current

authorized signatory of the

company as per Annexure 06-

Performance Statement




and Annexure 07



Supporting proof /

Documentary evidence PF

coverage letters for the


Provident Fund Organization

Proof of Enrollment under NPS.

f. Must have development centre and technical

support office at Kolkata

Supporting document along with

Details of Offices- Annexure 20

Yours faithfully,

Authorized Signatory

(Name, Designation and Seal of the Company)

Date:

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ANNEXURE- 05 FORMAT FOR BANK GUARANTEE FOR BID SECURITY (ON APPROPIATE NON-JUDICIAL STAMP PAPER)

Bank Guarantee No. Date:

To :

The Chief Manager (IT)


Information Technology & Digital Banking,

2, Netaji Subhas Road, Kolkata – 700 001, India

WHEREAS _________________________ (hereinafter called “the Bidder”) has submitted its bid dated_______

(date of submission of bid) and undertaken for “Empanelment of Vendors To Support In-House Software

Development And Maintenance In Allahabad Bank ” (hereinafter called “goods and services”) in response to

Allahabad Bank’s Request for Empanelment ( RFE ) RFE Ref. No.: HO/IT&DB/SW/2017-18/87 Dated 09.02.2018

for Empanelment of Vendors for Software Development In ALLAHABAD BANK.

KNOW ALL PEOPLE by these presents that, WE______________(name of bank) of ____________ (name of

country) having our registered office at______________ (address of bank) (hereinafter called “the Bank”) which

expression, unless it be repugnant to the meaning or context thereof, also include his successor and

assign, are bound unto ALLAHABAD BANK a body corporate constituted under the Banking Companies

(Acquisition and Transfer of Undertaking) Act, 1970 having its Head Office at 2, N.S. Road, Kolkata

(hereinafter called “the Purchaser”), which expression, unless it be repugnant to the context or meaning thereof be

deemed to mean and include its successor and assign, in the sum of Rs. --------- (Rupees -------------Only) for which

payment will and truly to be made to the said Purchaser, the Bank binds itself, its successors and assigns by

these presents.

Sealed with the common seal of the said Bank this _____ day of_______, 20___.

AND WHEREAS we have agreed to give the Bidder a Guarantee.

THE CONDITIONS of this obligation are:

1 If the Bidder withdraws its Bid during the period of bid validity specified by the Bidder on the Bid Form; or

2 In case of successful bidder, if the bidder :

(i) fails or refuses to sign the Empanelment Contract Form; or

(ii) fails or refuses to furnish the Empanelment Security, in accordance with the Terms & Conditions of the

RFE or Contract

THEREFORE WE hereby affirm that we are Guarantors and responsible to you on behalf of the Bidder, up to a

total of Rs.2,00,000/- (Rupees Two Lacs Only) and we undertake to pay you, upon your first written demand

declaring the Bidder to be in default under the contract and without cavil or argument, any sum or sums within the

limit Rs.2,00,000/- (Rupees Ten Lacs Only) as aforesaid, without your needing to prove or to show grounds or

reasons for your demand or the sum specified therein.

This guarantee is valid until _______ day of , ___________ 20XX.

Allahabad Bank



© ALLAHABAD BANK

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Notwithstanding any other term contained herein

a) this bank guarantee shall be valid only up to _________________ (Insert Guarantee End Date) whereupon

it shall automatically expire irrespective of whether the original guarantee is returned to the Bank or not; and

b) The total liability of Bank under this guarantee shall be limited to (Rs. 2,00,000/-).

Date:

Place : SEAL

Code No.

SIGNATURE.

NOTE :

1. BIDDER SHOULD ENSURE THAT THE SEAL & CODE NO. OF THE SIGNATORY IS PUT BY THE

BANKERS, BEFORE SUBMISSION OF BG

2. STAMP PAPER IS REQUIRED FOR THE BG ISSUED BY THE BANKS LOCATED IN INDIA

Allahabad Bank



© ALLAHABAD BANK

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ANNEXURE-06- PERFORMANCE STATEMENT FORMAT

(For A Period Of Last Three Years)


Name of the Bidder: _______________________________. <<Category for empanelment>>

Attach copy of Purchase Orders, installation and Go Live certificate of the above mentioned items.

Date: Seal and Signature of Authorized Signatory:

Note: All client reference details required as mentioned above needs to be provided as per the table of reference briefed below:

TABLE OF REFERENCE

S.No. Client Reference Details to be Provided

1 Reference Company Details

Contact Person Details

a) Name

b) Designation

c) E-mail id

d) Contact No.

Along with Company Reference Purchase Order / Contract Document / Customer Credentials / self certified letter on the bidder letter head clearly mentioning the complete customer details like organization name, address, contact id, contact no. etc.

2 Name of the Project Brief Description of project executed

3 Project Details a) Total number of Persons worked on the project

b) Start and End date of the Project

c) Duration of the Project

4 Technologies used Details of Technology used during the Project execution

Name and the

Full Address of

The Purchaser

Order

Number

and Date

Name and Description

of developed software

Technologies

used

Date of Go Live/ Production

As per order Actual

Allahabad Bank



© ALLAHABAD BANK

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ANNEXURE 07 – CUSTOMER CREDENTIAL LETTER

(To be submitted on the letter head of the concerned organisation)

Ref No Date: To :

The Chief Manager,

Allahabad Bank, Head Office, Department of Information Technology & Digital Banking, 2, N. S. Road, Kolkata – 700 001 Sir,

M/s ________________ has developed and/ or maintained the following software in our bank/organisation

S.No Project Details Platform in which developed

1

The maintenance / support from the vendor M/s ________________________________is/was satisfactory.

Place:

Date: Seal & Signature

(For Bank/Financial Institution)

Allahabad Bank



© ALLAHABAD BANK

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ANNEXURE-08 EMPANELMENT SECURITY FORM (FORMAT OF BANK GUARANTEE (BG) FOR EMPANELMENT SECURITY)

(ON A NON-JUDICIAL STAMP PAPER)

To:

The Chief Manager,


Department of Information Technology & Digital Banking,

2, N. S. Road, Kolkata – 700 001

WHEREAS ____________________ (hereinafter called “the Bidder”) has submitted its bid dated _________

(date of submission of bid) for Empanelment Of Vendors To Support In-House Software Development And

Maintenance In Allahabad Bank in response to Bank’s Request for Empanelment Ref No. HO/IT&DB/SW/2017-

18/87 dated 09-02-2018 (hereinafter called “the Bid”).

KNOW ALL PEOPLE by these presents that WE __________ (name of bank) of ________ (name of country)

having our registered office at ____________________ (address of bank) (hereinafter called “the Bank”) are

bound unto ALLAHABAD BANK (hereinafter called “the Purchaser”) in the sum of ________________ for which

payment well and truly to be made to the said Purchaser, the Bank binds itself, its successors and assigns by

these presents. Sealed with the common seal of the said Bank this ____day of _______, 20___.

THE CONDITONS of this obligation are:

If the Empanelled Vendor, having been notified as empanelled by the Purchaser, during the period of

empanelment validity fails to perform obligations as empanelled vendor.

If the Empanelled Vendor fails to submit the Performance bank guarantee, on being selected for software

development

We undertake to pay the Purchaser up to the amount mentioned above upon receipt of its first written demand,

without the Purchaser having to substantiate its demand, provided that in its demand the Purchaser will note that

the amount claimed by it is due to it owing to the occurrence of the above condition.

This guarantee will remain valid for a period of three (3) years +180 days from the start of empanelment i.e. up to

_________ and any demand in respect thereof should reach the Bank not later than the above date.

Place:

SEAL Code No. SIGNATURE

Allahabad Bank



© ALLAHABAD BANK

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NOTE: 1 EMPANELLED VENDOR SHOULD ENSURE THAT THE SEAL & CODENO. OF THE

SIGNATORY IS PUT BY THE BANKERS, BEFORE SUBMISSION OF BG

2 STAMP PAPER IS REQUIRED FOR THE BG ISSUED BY THE BANKS LOCATED IN INDIA.

Allahabad Bank



© ALLAHABAD BANK

Page 78 of 99

ANNEXURE-09-EMPANELMENT CONTRACT FORM

(On a Non-Judicial Stamp Paper of appropriate value)

CONTRACT NUMBER:

THIS AGREEMENT made the _________ day of ______, 20___ Between ALLAHABAD BANK (hereinafter “the

Bank or Purchaser”) of one part and __________ (Name of Empanelled Vendor) of ____________ (City and

Country of Empanelled Vendor) (hereinafter “the Empanelled Vendor”) of the other part:

WHEREAS the Purchaser is desirous that certain services should be provided by the Empanelled Vendor which is

to Support the In-House Software Development And Maintenance In Allahabad Bank in response to Bank’s

Request for Empanelment Ref No. HO/IT&DB/SW/2017-18/87 dated 09-02-2018 (hereinafter called “the Bid”)

and has accepted a bid by the Empanelled Vendor for supply of services to meet its requirement from time to

time.

NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:

1. In this Agreement words and expressions shall have the same meanings as are respectively assigned to

them in the Conditions of Contract referred to.

2. The following documents shall be deemed to form and be read and construed as part of this Agreement,

viz. :

(a) the Bid form submitted by the bidder

(b) RFE & it's addendums, (if any)

(c) The Purchaser’s Notification of Empanelment

(d) Empanelled Vendor’s Notification of Acceptance

3. In consideration of the payments to be made by the Purchaser to the Empanelled Vendors in terms of

Purchase Orders for software development placed by Head Office of the Purchaser, the empanelled

vendor hereby covenants with the Purchaser to provide services and to remedy defects therein in

conformity in all respects with the provisions of the contract. In case the empanelled Vendor is issued a

Purchase Order for software development, and the Vendor fails to provide the requisite services or does

not execute the project for any reason, then the Bank at its discretion may forfeit the Empanelment

Security submitted by the Empanelment Bidder4. The Purchaser hereby covenants to pay the Empanelled

vendor in consideration of the provision of the services and the remedying of defects therein, the

Purchase order Price or such other sum as may become payable under the provisions of the Contract at

the times and in the manner prescribed by the Contract.

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© ALLAHABAD BANK

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Brief particulars of service which the Empanelled vendor shall be required to provide to the Purchaser from time to

time in terms of purchase orders for procurement of software services that will be placed by Head Office or of the

Purchaser are as under:

Sr No SERVICES

1. Design, documentation, development, installation, customization, parameterization and

implementation, of application software, system software, database, interfaces etc. at various

locations of the Bank.

Handover of Source code along with documentation & technical knowledge transfer

IN WITNESS whereof the parties hereto have caused this Agreement to be executed in accordance with their

respective laws the day and year first above written.

Signed, sealed and Delivered by the

Said ________________________ (For the Empanelled Vendor) in presence of _______________________

Signed, sealed and Delivered by the

Said ________________________ (For the Purchaser) in presence of ______________________

Allahabad Bank



© ALLAHABAD BANK

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ANNEXURE-10- PERFORMANCE SECURITY FORM

(BANK GUARANTEE FORMAT)

(ON NON-JUDICIAL STAMP PAPER)

Bank Guarantee No. Date:

To:

The Chief Manager,




WHEREAS ______________________ (name of the Empanelled Vendor) hereinafter called “the Empanelled

Vendor” has undertaken, in pursuance of Purchase Order No._________________________ dated

____________ 20____ for Empanelment Of Vendors To Support In-House Software Development And

Maintenance In Allahabad Bank in response to Bank’s Request for Empanelment Ref No. HO/IT&DB/SW/2017-

18/87 dated 09-02-2018 hereinafter called “the order”.

AND WHEREAS it has been stipulated by you in the said order that the Empanelled Vendor shall furnish you with

a Bank Guarantee by a Scheduled Commercial Bank operating in India for the sum specified therein as security

for compliance with the Empanelled Vendor’s performance obligations under the contract.

AND WHEREAS we have agreed to give the Empanelled Vendor a Guarantee.

THEREFORE WE hereby affirm that we are Guarantors and responsible to you on behalf of the Empanelled

Vendor , up to a total of Rs. __________________ (Amount of guarantee in words and figures) and we

undertake to pay you, upon your first written demand declaring the Empanelled Vendor to be in default under the

contract and without cavil or argument, any sum or sums within the limit of Rs. ___________ (Amount of

guarantee.) as aforesaid, without your needing to prove or to show grounds or reasons for your demand or the

sum specified therein.

This guarantee is valid until ______ day of _________ 20___.

Signature and seal of Guarantors.

Date:

Address:

Note: 1) Empanelled Vendor should ensure that seal and code no. of the signatory is put by the bankers, before

submission of the bank guarantees.

2) Stamp paper is required for the bank guarantees issued by the banks located in India.

Allahabad Bank



© ALLAHABAD BANK

Page 81 of 99

ANNEXURE 11-NON-DISCLOSURE AGREEMENT

(ON APPROPIATE NON-JUDICIAL STAMP PAPER)

RFE Ref No: HO/IT&DB/SW/2017-18/87 Dated 09.02.2018 Date:

THIS AGREEMENT made and entered into at ……..on this the…..day of………2018 Between ALLAHABAD

BANK, a body corporate constituted under the Banking Companies (Acquisition & Transfer of Undertakings) Act

1970, having its Corporate Office at --------------------------------------------------------------------------------------hereinafter

called the “BANK” which term shall wherever the context so require includes its successors and assigns of the

One Part

AND

M/s.……………………………. Limited a company registered under the Companies Act having its registered

office at…………………………………….. Hereinafter called the “Bidder” which term shall wherever the context

so require includes its successors and assigns, of the Other Part,

THIS AGREEMENT WITNESSETH AS UNDER:

The Bank is inter-alia engaged in the business of banking and has been procuring hardware/software for various

banking operations.

M/s.......................................................................Limited has been empanelled as vendor for software

development in Allahabad Bank.

The parties intend to engage in discussions and negotiations concerning establishment of business relationship

between them. In the course of discussions and negotiations, it is anticipated that the parties may disclose or

deliver to the other certain or some of its trade secrets or confidential or proprietor information for the purpose of

business relationship.

NOW THERFORE THIS AGREEMENT WITNESSETH and it is hereby agreed by and between the parties

hereto as follows:

1. Confidential information

"Confidential Information" means and includes all data, documents and information disclosed or to be

disclosed by either Party to other Party and its Representatives (as defined herein) (including information

transmitted in written, electronic, magnetic or other form and also information transmitted orally or visually) and

any and all information, in whole or in part, directly or indirectly, from such information including all notes,

summaries, analyses, compilations and other writings. Confidential information shall include any copy, abstract,

extract, sample, note or module thereof and electronic material or records.

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Receiving Party” means the party who receives the confidential information and is obligated to keep it secret

“Receiving Party” may use the information solely for and in connection with the Purpose.

"Disclosing Party" means party who discloses Confidential Information.

2. Use of Confidential Information

Each party agrees not to use the other’s confidential information for any purpose other than for the specific

purpose permitted in this agreement. Any other use of such confidential information by any party shall be made

only upon the prior written consent from the authorized representative of the other party or pursuant to

subsequent agreement between the Parties hereto.

The receiving party shall not commercially use or disclose for commercial purpose any confidential information

or any materials derived there from, to any other person or entity other than persons in the direct employment of

the Receiving Party who have a need to access to and knowledge of the confidential information solely for the

purpose authorized above. The Receiving Party may disclose confidential information to consultants only if the

consultant has executed non-disclosure agreement with the Receiving Party that contains terms and conditions

that are no less restrictive than these and such consultant should also be liable to the original disclosing party

for any unauthorized use or disclosure. The Receiving party shall take appropriate measures by instruction and

written agreement prior to disclosure to such employees to assure against unauthorized use or disclosure. The

Receiving Party agrees to notify the Disclosing Party immediately if it learns of any use or disclosure of the

Disclosing party’s confidential information in violation of the terms of this Agreement.

Neither party shall make news release, public announcements, give interviews, issue or publish advertisements

or Agreement, the contents/provisions thereof, other information relating to this agreement, the purpose, the

Confidential information or other matter of this agreement, without the prior written approval of the other party.

3. Exemptions

The obligations imposed upon either party herein shall not apply to information, technical data or know how

whether or not designated as confidential, that:

Is already known to the Receiving party at the time of the disclosure without an obligation of

confidentiality.

Is or becomes publicly known through no unauthorized act of the Receiving party.

Is rightfully received from a third party without restriction and without breach of this agreement.

Is independently developed by the Receiving party without use of the other party’s Confidential

Information and is so documented.

Is disclosed without similar restrictions to a third party by the Party owning the confidential information.

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© ALLAHABAD BANK

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Is approved for release by written authorization of the disclosing party; or

Is required to be disclosed pursuant to any applicable laws or regulations or any order of a court or a

governmental body; provided, however that the Receiving party shall first have given notice to the

Disclosing Party an made a reasonable effort to obtain a protective order requiring that the confidential

information and / or documents so disclosed used only for the purposes for which the order was

issued.

4. Term

This agreement shall be effective from the date of the execution of this agreement and shall continue till

expiration or termination of this agreement due to cessation of the business relationship between the parties.

Upon expiration or termination as contemplated herein the Receiving party shall immediately cease any or all

disclosures or uses of confidential information and at the request of the disclosing party, the receiving party shall

promptly return or destroy all written, graphic or other tangible forms of the confidential information and all

copies, abstracts, extracts, samples, note or modules thereof.

The obligations of the receiving party respecting disclosure and confidentiality shall continue to be binding and

applicable without limit until such information enters the public domain.

5. Title and Proprietary Rights

Notwithstanding the disclosure of any confidential information by the Bank to the Bidder, the Bank shall retain

title and all intellectual property and proprietary rights in the confidential information. No license under any

trademark, patent or copyright or application for same which are or thereafter may be obtained by the Bidder is

either granted or implied by the conveying of confidential information.

6. Return of Confidential Information

Upon written demand of the disclosing party, the receiving party shall (I) cease using the confidential information

(ii) return the confidential information and all copies, abstracts, extracts, samples, note or modules thereof to the

disclosing party within seven (7) days after receipt of notice and (iii) upon request of the disclosing party, certify

in writing that the receiving party has complied with the obligations set forth in this paragraph.

The Bidder shall not make news releases, public announcements, give interviews, issue or publish

advertisements or publicize in any other manner whatsoever in connection with this Agreement, the contents /

provisions thereof, other information relating to this Agreement or information received under this Agreement,

the Purpose, the Confidential Information or other matter of this Agreement, without the prior written approval of

the Bank.

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© ALLAHABAD BANK

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The Bidder shall not reverse-engineer, de-compile, disassemble, or otherwise interfere with any software

disclosed hereunder.

7. Remedies

The receiving party acknowledges that if the receiving party fails to comply with any of its obligations hereunder,

the disclosing party may suffer immediate, irreparable harm for which monetary damages may not be adequate.

The receiving party agrees that, in addition to all other remedies provided at law or in equity, the disclosing party

shall be entitled to injunctive relief hereunder.

8. Entire Agreement

This agreement constitutes the entire agreement between the parties relating to the matter discussed herein

and supersedes any and all prior oral discussion and/or written correspondence or agreements between the

parties. This agreement may be amended or modified only with the mutual written consent of the parties.

Neither this agreement nor any rights, benefits and obligations granted hereunder, shall be assignable or

otherwise transferable.

9. Severability

If any provision herein becomes invalid, illegal or unenforceable under any law, the validity, legality and

enforceability of the remaining provisions and this agreement shall not be affected or impaired.

10. Indemnity

The Bidder will indemnify the Bank against all actions, proceedings, Claims, suits, damages and any other

expenses for causes attributable to Bidder in connection with purchase of Hardware/software/goods under this

contract. The total liability of the Bidder under the contract will not exceed the total cost of the project.

11. Dispute Resolution Mechanism

In the event of any controversy or dispute regarding the interpretation of any part of this agreement or any

matter connected with, arising out of, or incidental to the arrangement incorporated in this agreement, the

matter shall be referred to arbitration and the award passed in such arbitration shall be binding on the parties.

The arbitral proceeding shall be governed by the provisions of Arbitration and Reconciliation Act 1996 and the

place of arbitration shall be Kolkata.

12. Jurisdiction

The parties to this agreement shall submit to the jurisdiction of courts in Kolkata.

Allahabad Bank



© ALLAHABAD BANK

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13. Governing Laws

The provisions of this agreement shall be governed by the laws of India.

14. Authority to Execute the Contract

Each person executing this Agreement warrants and represents that he or she has the authority to enter into

this Agreement on behalf of the party whose name appears below their signature.

In witness whereof, the parties hereto have set their hands through their authorized signatories.

SIGNED :

For and on behalf of BANK …………..

For and on Behalf of

M/s. .................

Allahabad Bank



© ALLAHABAD BANK

Page 86 of 99

ANNEXURE 12-PROPOSED TEAM (To be submitted by Empanelled Vendors Only During RFP of Project)

RFE Ref No: HO/IT&DB/SW/2017-18/87 Dated 09.02.2018

A. Bidder Implementation Capability for the Proposed Solution:

Requirement Response

Current strength of employees in the bidder organization with experience in similar projects

Does the team possess in-depth knowledge of the industry and is thereby capable of bringing

independent market knowledge to the bank?

Certifications possessed by the Bidder in connection with the quality of internal processes

and services delivered/ methodology used in delivery

Approach to ensure adequate quality control throughout the course of the project

B. Team Profile

Sr. No.

Name of Proposed

Project Manager/ Team

leaders /Proposed

Team members

Position proposed for

(Project Director/Team Leader/Team

Member)

Professional qualifications

and Certifications/ Accreditations

Total years of experience in

similar projects

Please provide details about the projects

undertaken and responsibilities on the

project etc.)

Please enclose Documentary proofs to substantiate the claims made.

Note:

Include details of team members who will be involved in the project.

Relevant experience refers to the experience of the employee on either exactly the same product / set

of products being proposed or on similar projects.

Proposed team structure with count, profile and skills to be provided by Bidder along with proposed

solutions profile, skills etc. to be provided in RFP response

Place:

DATE: SEAL AND SIGNATURE OF THE BIDDER

Allahabad Bank



© ALLAHABAD BANK

Page 87 of 99

ANNEXURE 13-AUTHORIZATION LETTER FORMAT

(On the Organization’s Letter Head)

Place: Date:

Chief Manager (IT),


Allahabad Bank,Head Office,

2, Netaji Subhas Road,

Kolkata – 700 001, (W.B.)

India

Dear Sir,

SUB: Authorization Letter for attending the Pre-Bid Meeting/Bid opening.

Ref: Your RFE Ref. No: HO/IT&DB/SW/2017-18/87 Dated 09.02.2018

This has reference to your above RFE for Empanelment of Vendors for Software Development In ALLAHABAD

BANK. Mr. / Ms. ________________________________________ is hereby authorized to attend the Pre-Bid

Meeting/ Bid opening & to discuss with you on the subject RFE _____________ for Category A/Category B, on

behalf of our organization.

The specimen signature is attested below:

______________________________ Specimen Signature of Mr. /Ms.

--------------------------------------- --------------------------------------

Signature of Authorizing Authority Name & designation of Authorizing Authority

----------------------------------------

Name and designation of Attesting Authority

Note: This Authorization letter is to be carried in person and shall not be placed inside any of the Bid covers

Attested Photograph

of the Authorized

representative

Allahabad Bank



© ALLAHABAD BANK

Page 88 of 99

ANNEXURE 14- PRE BID QUERY FORMAT RFE Ref No: HO/IT&DB/SW/2017-18/87 Dated 09.02.2018

Sl. No Page no. of RFE Clause/section

No. RFE Text/Clause

Bidder’s Query

Response to Query

(to be left blank by the bidder)

Allahabad Bank



© ALLAHABAD BANK

Page 89 of 99

ANNEXURE 15-NOTIFICATION OF ACCEPTANCE Note: This letter should be on the letterhead of the Bidder and should be signed by an authorized person.

Date:

Chief Manager (IT)


Allahabad Bank,

Head Office,

2, Netaji Subhas Road,

Kolkata – 700 001, (W.B.)

India

Dear Sir/ Madam,

Subject: Response to RFE Ref No: HO/IT&DB/SW/2017-18/87 Dated 09.02.2018

REF: Your Letter No: - _________________ Date ________________.

This has reference to your letter on the subject, notifying us about the empanelment for software development

for Category _____ in Allahabad Bank. We hereby convey our absolute, unconditional and unqualified

acceptance for the work and activities as per the Scope of Work mentioned in the subject RFE & its addendums.

Signature of Authorised Person (Seal)

Allahabad Bank



© ALLAHABAD BANK

Page 90 of 99

ANNEXURE 16- BIDDER’S INFORMATION 1. Bidder’s Name :

2. Constitution and year of establishment :

3. Registered Office/Corporate office Address :

4. Mailing Address :

5. Name and designations of the persons

authorized to make commitments to the Bank :

6. Telephone, Fax, e-mail :

7. Name & Addresses of Directors/Promoters:

8. Description of business, service profile & client profile :

9. Gross annual turnover of the bidder (Amt. in lac):

(Not of the Group) –

Year 2014-15 –

Year 2015-16

Year 2016-17 –

10. Out of Sl. No 9, Software Development/Customisation/Solution services turnover (Amt. in lac) :


Year 2014-15 –

Year 2015-16

Year 2016-17 –

11. Positive networth of the bidder (Amt. in lac) :


Year 2014-15 –

Year 2015-16

Year 2016-17 –

DECLARATION

We hereby declare that the information submitted above is complete in all respects and true to the best of our

knowledge. We understand that in case any discrepancy or inconsistency or incompleteness is found in the

information submitted by us, our application is liable to be rejected.

Note : Details provided above must be accompanied by sufficient documentary evidence, in order to verify the correctness of the information. Place :

Date: SEAL (Authorized Signatory)

Allahabad Bank



© ALLAHABAD BANK

Page 91 of 99

ANNEXURE 17-ESCALATION MATRIX SUB: RFE for Empanelment of Software Vendors in Allahabad Bank.

Ref : HO/IT&DB/SW/2017-18/87 Dated 09.02.2018

Name of the Company:

Issues before UAT of application: Sl. No.

Name Designation Full Office Address

Phone No.

Mobile No.

Fax Email Address

a. First Level Contact b. Second level contact

(If response not received in 24 Hours)

c. Regional/Zonal Head (If response not recd in 48 Hours)

d. Country Head (If response not recd in One week)

e. Order to be placed on

Service Related Issues after GO Live of application: Sl. No.

Name Designation Full Office Address

Phone No.

Mobile No.

Fax Email Address

f. First Level Contact g. Second level contact

(If response not received in 4 Hours)

h. Regional/Zonal Head (If response not recd in 24 Hours)

i. Country Head (If response not recd in 48 Hours)

Any change in designation, substitution will be informed by us immediately.

Date Signature with seal :

Name and designation

Allahabad Bank



Page 92 of 99

© ALLAHABAD BANK

ANNEXURE – 18 TECHNICAL SKILL SET

The software development companies, proposed to be empanelled should have necessary trained manpower

along with technical skills in areas of Software Development. The companies should also have adequate

exposure to the Banking Domain to empanel under Category A.

Technical Skills

Area Example of Skill Sets Skill Sets available with

Organizational

present (Yes/No)

Compliance

(If yes in Skill set, provide

documents supporting

qualification/ certifications)

Project Management

PMP

PgMP

Others

Software Development

Methodologies

Scrum

Agile

Rational Unified Development Process

Waterfall

Other (Specify)

Language, Middleware and

Database Certification

(Individual

Certification)

Certified Java Developers Specify the number of professionals

Certified Web Developers Specify the number of

professionals

Oracle Certified Middleware Developer

Specify the number of professionals

Microsoft Certified Developer for VB.NET/

C#ASP.NET

Specify the number of professionals

Oracle Certified DBA Specify the number of professionals

Microsoft Certified SQL Server DBA Specify the number of professionals

Google Certified Associate Android Developer

Specify the number of

professionals

Other (like IOS, etc)

Allahabad Bank



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© ALLAHABAD BANK

Process Certification

CMMI Level Specify the certification name along with number of Professionals

Organization unit level)

ISO 20000:2013

Other (Specify)

Software Packages/ Application Development Platforms

JDK

.NET Framework

Other (Specify)

Languages / Technologies

Java including latest version of Java8 , J2ME, JDBC/ ODBC connectivity, JMS

C, C++, C#

HTML5, XML, ASP.Net, VB.Net, ADO.NET, Java Script, VBScript, xHTML, PHP, AJAX, Angular JS, CSS, Java Script, JQuery, Angular 5. MQ etc

Other (Specify):

Code Quality, Code Build and Continuous Delivery Tools

Check style, Emma Cruise Control, Hudson, Maven, Ant scripting, Perl Scripts, UNIX Shell scripting

Other (Specify)

Secure Code Development / Standards

Web Application Security Standards, SSL, Secure Socket Communications, Secure MQ, SFTP, PCI- DSS standards, Payments Messages Security

Other (Specify)

Web Server / Application Server

IBM Https Server, IBM Websphere, Weblogic, JBoss, Apache Tomcat, Sun Java Server, IIS etc

Databases Oracle , SQL ( variants like MySQL, non-stop SQL/MX etc), DB2, PostgreSQL, SQL Server etc

Allahabad Bank



Page 94 of 99

© ALLAHABAD BANK

Frameworks

Struts, Spring, Hibernate, PhoneGap, SOA, Web2.0 , LAMP, Java Server faces, Tiles, Webflow, MVC2 Pattern, Log4J, JUnit,, Spring Boot, Axon Framework

Other (Specify),

Middleware

IBM Middleware Stack, Oracle Fusion Middleware Stack, Enterprise Service Bus tools from Open Source Frameworks, Apache Camel EIP

Other (Specify):

Protocols REST/SOAP, HTTP(s), TCP/IP, ISO8583, MQ (secure), SFTP, FTP, SNMP

Other

Source Code

Configuration Management

PVCS, Microsoft Visual Source Safe, Subversion, Git

Other (Specify):

Data Warehouse, Reporting, Analytics

IBM Info sphere CDC, ETL, IBM Cognos, Business Object, IBM SPSS, SAS, Microsoft Crystal Reports, ), Jasper Reports

Other (Specify

Operating System

VMware, Linux, UNIX (AIX, Solaris, HPUX), Windows 7/8/10, iOS, Android

Others (Specify)

Big Data analytics Hadoop, Apache Spark, Google Big Query etc

Allahabad Bank



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© ALLAHABAD BANK

ANNEXURE 19 – CONFORMITY/UNDERTAKING LETTER

A letter on this Proforma is to be given by the Bidders participating in the RFE, on their official letter head.

To, The Chief Manager (IT) Allahabad Bank, Head Office, Information Technology & Digital Banking, 2, N S Road, Kolkata – 700 001

Dear Sir,

Empanelment Of Vendors To Support In-House Software Development And Maintenance In Allahabad

Bank vide RFE Ref. No. : HO/IT&DB/SW /2017-18/87 Dated 09-02-2018

With reference to our bid dated _________, in response to the Request for Empanelment and subsequent

clarifications (Bank’s tender RFE Ref. No. : HO/IT&DB/SW/2017-18/87 Dated 09-02-2018 hereinafter referred

to as “RFE”) issued by Allahabad Bank (“Bank”) we hereby covenant, warrant and confirm as follows:

We hereby agree to comply with all the terms and conditions / stipulations as contained in the RFE and the

related addendums and other documents including the changes made to the original tender documents issued

by the Bank. We understand that the Bank is not bound by any other extraneous matters or deviations, even if

mentioned by us elsewhere either in our proposal or any subsequent deviations sought by us, whether orally or

in writing, and the Bank’s decision not to accept any such extraneous conditions and deviations will be final and

binding on us. We confirm having read and understood the terms and conditions of the RFE & addendums as

well as the Procedures relating to the Bidding process. We hereby undertake and agree to abide by all the

terms and conditions stipulated by the Allahabad Bank in the RFE & addendum documents including all

annexes and the Procedure for Bidding Your bank is not bound to accept the lowest or any bid received by you,

and you may reject all or any bid. If our Bid for the above job is accepted, we undertake to enter into and execute

at our cost, when called upon by the Bank to do so, a contract in the prescribed form. Unless and until a formal

contract is prepared and executed, this bid together with your written acceptance thereof shall constitute as a

binding contract between us. If our bid is accepted, we are to be jointly and severally responsible for the due

performance of the contract. Your bank may accept or entrust the entire work to one bidder or divide the work to

more than one bidder without assigning any reason or giving any explanation whatsoever.

Allahabad Bank



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© ALLAHABAD BANK

Document Correctness:

We certify that the information furnished herein and as per the documents submitted (hardcopy and softcopy) is

true and accurate and nothing has been concealed or tampered with. We further certify that the contents of the

softcopy are same as those provided in the hardcopy. We have gone through all the conditions of RFE

document and are liable to any punitive action for furnishing false information / documents.

Further, we certify that we have not made any modifications in the original copy of RFE (and addendums, if

any) which is duly signed, stamped and submitted as a part of the Technical Bid

Legal:

We hereby certify that no inquiries or investigations have been threatened, commenced or pending against us

or any other member of the consortium by any statutory or regulatory or investigative agencies or lending

institutions.

Not Blacklisted:

As on date of submission of tender, we are not blacklisted by the Central Government / any of the State

Governments in India or any Financial Institution in India. Also, we are not involved in any legal case that may

affect the solvency / existence of our firm or in any other way that may affect capability to provide / continue the

services to bank.’

No Deviation:

We have submitted a no deviation bid and unconditionally accept all requirements, payment terms, SLAs and

the terms and conditions as mentioned in the said RFE including all corrigendum/amendment floated by

Allahabad Bank pertaining to Empanelment of Vendors for Software Development in Allahabad Bank. Any

assumption or exclusion submitted by us in the proposal which is contradictory to the RFE stands null and

void.

Know Your Employee (KYE)

We confirm that all the Resource (both on-site and off-site) deployed/to be deployed on Bank’s project for the

captioned RFE have undergone KYE (Know Your Employee) process and requisite checks have been

performed prior to employment of said employees as per our policy. We undertake and agree to save defend

Allahabad Bank



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© ALLAHABAD BANK

and keep harmless and indemnified the Bank against all loss, cost, damages , claim penalties expenses, legal

liability because of non compliance of KYE and of misconduct of the employee deployed by us to the Bank We

further agree to submit the required supporting documents (Process of screening, Background verification

report, police verification report, character certificate, ID card copy, Educational document, etc) to Bank before

deploying officials in Bank premises for captioned RFE.

Minimum Wages

We confirm that the employees engaged/to be engaged by our Company to carry out the services in your bank

for the above said contract are paid minimum wages / salaries as stipulated in the Government (Central / State)

Minimum Wages / Salaries act in force. We also indemnify the Bank against any action / losses / damages that

arise due to action initiated by Commissioner of Labour for non- compliance to the above criteria. We further

authorize the Bank to deduct from the amount payable to the Company under the contract or any other contract

of the Company with the Bank if Labour Commissioner imposes a penalty towards non-compliance to the

“Minimum Wages / Salary stipulated by government in the Act by your company.

Place: Date:

Yours faithfully,

Seal and Authorised Signatory

Name & Designation:

Bidder’s Corporate Name

Allahabad Bank



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© ALLAHABAD BANK

ANNEXURE 20 – DETAILS OF OFFICES

(To be submitted on the letter head of the bidder)

Ref : HO/IT&DB/SW/2017-18/87 Dated 09.02.2018

To :

The Chief Manager,




Sir,

We have permanent offices at the following locations across India.

Sl. No Location & Address Contact Person and details Ph. No and email address

Seal & Signature of Authorized signatory: ____________

Allahabad Bank



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© ALLAHABAD BANK

ANNEXURE 21 –BIDDER TURNOVER & PROFITS

(To be submitted on the letter head of the Bidder)

RFE Ref. No. : HO/IT&DB/SW/2017-18/87 Dated 09-02-2018

Name of the Bidder Company / Firm: _____________________________________

Details of turnover and profit for last three years:

Sr.

No

Financial parameters

of the bidder

Business Results

Annual

Turnover

(INR)

Annual

Turnover

Software

Development/

customisation/

solution (INR)

Profit /(Loss)

(INR)

Net Worth

(INR)

1 2014-2015

2 2015-2016

3 2016-2017

Only Bidder company /

Firm figures need to be

mentioned.

(Not to include

subsidiary, affiliate or

group entities figures)

(Mention the above amount in INR only)

Also, copies of Audited Balance Sheet and Profit & Loss accounts for the years 2014-15, 2015-16 and 2016-17

should be submitted along with this Annexure.

Certified By: Seal & Signature of authorized signatory

(Chartered Accountant) (For Bidder)

Place:

Date:

END OF DOCUMENT