All Rights Reserved © Alcatel-Lucent 2006, ##### Services Transformation Offer Update Nigel Jones Marketing & Business Development Manager UK & Ireland

All Rights Reserved © Alcatel-Lucent 2006, #####

Services Transformation

Offer Update

Services Transformation

Offer Update

Nigel Jones

Marketing & Business Development Manager

UK & Ireland

All Rights Reserved © Alcatel-Lucent 20072 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007

Top 3 Business Challenges

1st Downward pressure on prices

2nd Updating existing products and services

3rd Entering the market with new products and

services

1st Downward pressure on prices

2nd Updating existing products and services

3rd Entering the market with new products and

services

CIO Trends and Market dynamicsReport Extracts from NCC report 2007


Real Time Enterprise – The New Competitive Weapon

40percent of productivity growth in Europe driven by ICT

percent of productivity growth in Europe driven by ICT

European Union 2006



72percent of UK businesses that say business process improvement is their number one priority.

percent of UK businesses that say business process improvement is their number one priority.

CIO Census 2006



37percent of UK businesses who have integrated internal business processes

percent of UK businesses who have integrated internal business processes

European Union 2006


Business Process Improvement – Here’s how they’re doing it


IP TransformationIP Transformation

The Global View

The Corporate Agenda

Align ICT Strategies with Business

Reduce and Control Costs Generate More Revenues Improve Business Processes

New Players New Technologies New Usages New Business

Models

Boundaries to Break:• Private/Public• Fixed/Mobile

The Market


IP Transformation – making a difference

IP Transformation - Building a Competitive Advantage

ServicesTransformation

BusinessTransformation

NetworkTransformation

Enabled, Efficient and Productive

Employees

SatisfiedCustomers &New Market

Opportunities

Optimized and Efficient ITOperations

Network FoundationIPT CentralizationConvergence SolutionsSecurityManagement

User Profiles•Telephony Services•Mobility•Collaboration•Unified Communications•TerminalsDesktop Integration

Contact Center

Industry-Specific Applications

Business Critical Applications

Converged V/D/Appls

Simplified Management

Tighter Security

Personalised & Consistent

Blended Services

Unified Communication enabled business

Processes and Applications

Linking core business with Communication

and customer services

capabilities

NETWORK

TRANSFORMATION

SERVICES

TRANSFORMATION

BUSINESS

TRANSFORMATION


Consultative & individual approach with User Profiles

Challenge : Matching technologies to individual needs and demonstrating ROIKnowledge Access MobilityCollaboration

Telephony


Improving Business OperationsUser Profiles

5 User Profiles Executives

Mobile

Worker

Onsite

Roamer

Office Worker

Team Worker

Essential Premium Privilege

Phone Telephony AdvancedApplications+ +

Voicemail Call by name Call logs Multi-line MLA Supervision

UM, IM, UC Presence Audio conf Web conf Video Softphone Mobility

DECT

WiFi

Cell and dual mode

Wired Desk phone Soft phone

Wireless Cellular WiFi Dual mode


User Profiles Enablers - Integration with the Desktop

Multiple Desktop Integrations

Integration with LCS/MOC and Lotus Sametime

Audio Conferencing services Recording and Playback take/release/hold/transfer/conf Access to communication log Toast

Integration in Windows System tray Instant Communicator

Integration with Business Applications Portals, CRM Web Services

No client (Web) Unified Communication PC and Phone

Key Advantages Same User Experience in all environments Flexibility in the Desktop design

Minimize end user training Matching all corporate needs


The complexity of communication…

WebConferenci

ng

PersonalVideoRoom Video

Email

Fax

SMS

TelephonyAudio

ConferencingVoice mail

Video mail

InstantMessaging


My Instant Communicator


For PDAs, PDAPhone’s

&Smartphone

s

For Alcatel-Lucent IP Touch phone

sets

For Business Line

applications(through

OmniTouch XML Web Services)

For Personal Computers



My Instant Communicator provides options to meet user needs and user profiles:

• VxML messaging system (software based) and/or legacy Alcatel-Lucent 4635/4645 messaging system

• Audio conferencing

• Data conferencing

• Video conferencing

• Voice broadcasting

• Text To Speech

• Fax services

• Voice encryption

• Resilience / Redundant systems


Innovative user experience

Ad

ap

tive to

you

r need

s

Consistent User Interface

My Instant Communicator:Enterprise real-time communications foundation

One number services

Telephony services

Messaging services

Teamwork services


Manage

your incoming

communications

through “toasts”


An innovative user experience on your PCIncoming communications

Incoming voice call Incoming Instant Message (IM) Incoming video call Incoming voice mail A contact signs in A scheduled conference is starting First person joins a conference Invitation to view a shared application Invitation to view a presentation


Consistent UI whatever the deviceNotifications at a glance

Same view on the PDA/PDAPhone


Adaptive to your needsCompliment the Microsoft desktop


inside


inside


Adaptive to your needsCompliment the IBM desktop


inside


inside


A new licensing modelSingle user license + Options

Audio conferencing

(ports)

Data conferencing

(ports)

Video conferencing

(enabler)

Voice broadcast (users & ports)

Voice encryption

VxML ports4635/4645

infrastructure

TTS (ports) & Additional languages

Fax server (users & ports)

Redundancy

4980 Softphone application

(users)

Multi-site

Telephony services (with VoIP)

One number services

Messaging interface


A Single User License

Presence (Tel. + IM)

Instant Messaging

Peer-To-Peer Video

OP

TIO

NS O

PTIO

NS


My Teamwork – R5 - Increasing End User Experience

Intelligent & Rich Presence• Enhances applications and user interfaces

• My Teamwork

• Directory lookup & Communication logs


IBM Sametime – My Teamwork Integration Release 5

Full-featured audio conferencing and click-to-conference for users of IBM Lotus SameTime 7.5

TDM or VoIPPremised-based or managed serviceSave money in months — hard, tangible ROIAd-hoc calling and conferencing through SameTime 7.5 Connect Schedule My Teamwork audio conferencing resources through

SameTime 7.5 Meeting Center


My Teamwork – Lotus Sametime Demo Movie

Documents

All Rights Reserved © Alcatel-Lucent 2006, ##### Services Transformation Offer Update Nigel Jones Marketing & Business Development Manager UK & Ireland