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Services Transformation
Offer Update
Services Transformation
Offer Update
Nigel Jones
Marketing & Business Development Manager
UK & Ireland
All Rights Reserved © Alcatel-Lucent 20072 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
Top 3 Business Challenges
1st Downward pressure on prices
2nd Updating existing products and services
3rd Entering the market with new products and
services
1st Downward pressure on prices
2nd Updating existing products and services
3rd Entering the market with new products and
services
CIO Trends and Market dynamicsReport Extracts from NCC report 2007
All Rights Reserved © Alcatel-Lucent 20074 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
Real Time Enterprise – The New Competitive Weapon
40percent of productivity growth in Europe driven by ICT
percent of productivity growth in Europe driven by ICT
European Union 2006
All Rights Reserved © Alcatel-Lucent 20075 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
Real Time Enterprise – The New Competitive Weapon
72percent of UK businesses that say business process improvement is their number one priority.
percent of UK businesses that say business process improvement is their number one priority.
CIO Census 2006
All Rights Reserved © Alcatel-Lucent 20076 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
Real Time Enterprise – The New Competitive Weapon
37percent of UK businesses who have integrated internal business processes
percent of UK businesses who have integrated internal business processes
European Union 2006
All Rights Reserved © Alcatel-Lucent 20077 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
Business Process Improvement – Here’s how they’re doing it
All Rights Reserved © Alcatel-Lucent 20078 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
IP TransformationIP Transformation
The Global View
The Corporate Agenda
Align ICT Strategies with Business
Reduce and Control Costs Generate More Revenues Improve Business Processes
New Players New Technologies New Usages New Business
Models
Boundaries to Break:• Private/Public• Fixed/Mobile
The Market
All Rights Reserved © Alcatel-Lucent 20079 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
IP Transformation – making a difference
IP Transformation - Building a Competitive Advantage
ServicesTransformation
BusinessTransformation
NetworkTransformation
Enabled, Efficient and Productive
Employees
SatisfiedCustomers &New Market
Opportunities
Optimized and Efficient ITOperations
Network FoundationIPT CentralizationConvergence SolutionsSecurityManagement
User Profiles•Telephony Services•Mobility•Collaboration•Unified Communications•TerminalsDesktop Integration
Contact Center
Industry-Specific Applications
Business Critical Applications
Converged V/D/Appls
Simplified Management
Tighter Security
Personalised & Consistent
Blended Services
Unified Communication enabled business
Processes and Applications
Linking core business with Communication
and customer services
capabilities
NETWORK
TRANSFORMATION
SERVICES
TRANSFORMATION
BUSINESS
TRANSFORMATION
All Rights Reserved © Alcatel-Lucent 200710 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
Consultative & individual approach with User Profiles
Challenge : Matching technologies to individual needs and demonstrating ROIKnowledge Access MobilityCollaboration
Telephony
All Rights Reserved © Alcatel-Lucent 200711 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
Improving Business OperationsUser Profiles
5 User Profiles Executives
Mobile
Worker
Onsite
Roamer
Office Worker
Team Worker
Essential Premium Privilege
Phone Telephony AdvancedApplications+ +
Voicemail Call by name Call logs Multi-line MLA Supervision
UM, IM, UC Presence Audio conf Web conf Video Softphone Mobility
DECT
WiFi
Cell and dual mode
Wired Desk phone Soft phone
Wireless Cellular WiFi Dual mode
All Rights Reserved © Alcatel-Lucent 200713 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
User Profiles Enablers - Integration with the Desktop
Multiple Desktop Integrations
Integration with LCS/MOC and Lotus Sametime
Audio Conferencing services Recording and Playback take/release/hold/transfer/conf Access to communication log Toast
Integration in Windows System tray Instant Communicator
Integration with Business Applications Portals, CRM Web Services
No client (Web) Unified Communication PC and Phone
Key Advantages Same User Experience in all environments Flexibility in the Desktop design
Minimize end user training Matching all corporate needs
All Rights Reserved © Alcatel-Lucent 200714 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
The complexity of communication…
WebConferenci
ng
PersonalVideoRoom Video
Fax
SMS
TelephonyAudio
ConferencingVoice mail
Video mail
InstantMessaging
All Rights Reserved © Alcatel-Lucent 200715 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
My Instant Communicator
My Instant Communicator
For PDAs, PDAPhone’s
&Smartphone
s
For Alcatel-Lucent IP Touch phone
sets
For Business Line
applications(through
OmniTouch XML Web Services)
For Personal Computers
All Rights Reserved © Alcatel-Lucent 200716 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
My Instant Communicator
My Instant Communicator provides options to meet user needs and user profiles:
• VxML messaging system (software based) and/or legacy Alcatel-Lucent 4635/4645 messaging system
• Audio conferencing
• Data conferencing
• Video conferencing
• Voice broadcasting
• Text To Speech
• Fax services
• Voice encryption
• Resilience / Redundant systems
All Rights Reserved © Alcatel-Lucent 200717 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
Innovative user experience
Ad
ap
tive to
you
r need
s
Consistent User Interface
My Instant Communicator:Enterprise real-time communications foundation
One number services
Telephony services
Messaging services
Teamwork services
All Rights Reserved © Alcatel-Lucent 200718 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
Manage
your incoming
communications
through “toasts”
All Rights Reserved © Alcatel-Lucent 200719 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
An innovative user experience on your PCIncoming communications
Incoming voice call Incoming Instant Message (IM) Incoming video call Incoming voice mail A contact signs in A scheduled conference is starting First person joins a conference Invitation to view a shared application Invitation to view a presentation
All Rights Reserved © Alcatel-Lucent 200720 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
Consistent UI whatever the deviceNotifications at a glance
Same view on the PDA/PDAPhone
All Rights Reserved © Alcatel-Lucent 200721 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
Adaptive to your needsCompliment the Microsoft desktop
My Instant Communicator
inside
My Instant Communicator
inside
All Rights Reserved © Alcatel-Lucent 200722 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
Adaptive to your needsCompliment the IBM desktop
My Instant Communicator
inside
My Instant Communicator
inside
All Rights Reserved © Alcatel-Lucent 200723 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
A new licensing modelSingle user license + Options
Audio conferencing
(ports)
Data conferencing
(ports)
Video conferencing
(enabler)
Voice broadcast (users & ports)
Voice encryption
VxML ports4635/4645
infrastructure
TTS (ports) & Additional languages
Fax server (users & ports)
Redundancy
4980 Softphone application
(users)
Multi-site
Telephony services (with VoIP)
One number services
Messaging interface
My Instant Communicator
A Single User License
Presence (Tel. + IM)
Instant Messaging
Peer-To-Peer Video
OP
TIO
NS O
PTIO
NS
All Rights Reserved © Alcatel-Lucent 200724 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
My Teamwork – R5 - Increasing End User Experience
Intelligent & Rich Presence• Enhances applications and user interfaces
• My Teamwork
• Directory lookup & Communication logs
All Rights Reserved © Alcatel-Lucent 200725 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
IBM Sametime – My Teamwork Integration Release 5
Full-featured audio conferencing and click-to-conference for users of IBM Lotus SameTime 7.5
TDM or VoIPPremised-based or managed serviceSave money in months — hard, tangible ROIAd-hoc calling and conferencing through SameTime 7.5 Connect Schedule My Teamwork audio conferencing resources through
SameTime 7.5 Meeting Center
All Rights Reserved © Alcatel-Lucent 200726 | Alcatel-Lucent, Enterprise Nigel Jones | June 2007
My Teamwork – Lotus Sametime Demo Movie