Embed Size (px)
Citation preview
Alison Smith345 Bercado Circle Apt. 22
Mishawaka, IN 46544Phone: 269-369-1316
E-Mail: [email protected]
With a core of Hospitality, I pride myself by the drive and dedication I have for Customer Service. I am a dedicated Corporate Hotel General Manager, with many qualifications, that could be diversified into another field. I am seeking
employment that will utilize my management, customer service, and administrative skills.
Channel Point HospitalityElkhart, IN & South Bend, IN
General Manager/Assistant General ManagerOctober 2011-Current
Offered and Accepted position as Assistant General Manager at Jameson Inn/Quality Inn in 2011, and received a promotion to General Manager of Baymont Inn and Suites located in Elkhart, IN in May 2013.
Provide Exceptional Customer Service Relations Management of all Staff Employed Organize all aspects of Corporate Paperwork Scheduling of all shifts for staff Provide assistance and training for other corporate properties Human Resources on property Inside and Outside Sales of property Calculate Daily Corporate Financial Statements Handle Guest Complaints and Problem Resolution Ordering, Purchasing and Organization of 123 Room Property Conflict Resolution of Staff
Lakeside Inn & Gordon Beach InnLakeside, MI
March 2002-October 2011Position: Innkeeper
Timothy’s Restaurant Union Pier, MIMay 2008-October 2011
Position: Event Coordinator
EducationWestern Michigan University
Kalamazoo, MI- Bachelor of Arts in Communication Studies awarded April 30th, 2011- Member of the Eta Rho Chapter of Lambda Pi Eta: National Communications Honor Society- Major Coursework completed in Interpersonal Communication, Non-Verbal Communication,
Communication Ethics, Organizational Communication
Professional References
Eva TroutmillerMaterials Coordinator-Pinnacle Hospital-Crown Point, IN329-888-0861
Jenny UsseryGeneral Manager of Quality Inn-Richmond, KY859-314-5652
