Alfresco Customer eBook

7/27/2019 Alfresco Customer eBook

1/16

customers do great work.
http://alfresco.com/


2/16

PhenoPath,United States, Health Care

Carlson Rezidor Hotel Group,United States, Business ServicesOndeo Industrial Services,France, Business ServicesNew York Philharmonic,United States, NonprofitUniversity for the Creative Arts,UK, Education

NASA,United States, GovernmentTimoCom,Germany, Transportation

The French National Gendarmerie,France, GovernmentEdmonton Public Schools,Canada, Education

Harvard Business Publishing,United States, MediaThe Church Pension Group, United States, Financial ServicesGrupo EULEN, Spain, Business Services

Alfresco is a platform that helps people doand share great work. We believe greatwork is fueled by great contentcontentthat matters to you, your business and theworld. We power and protect some of theworlds most valuable content and we makeit available and actionable to you and yourpeers no matter where you are in the world.
http://alfresco.com/


3/16

While all the case studies highlightdifferent challenges, our customers havemany things in common such as majorcost savings, data centralization andconsolidation, more effective businessprocesses and a faster time to market

with their own customers and businesspartners. Learn how our customersare using Alfrescos powerful, secure,scalable and world-class solutions to dogreat work in mission-critical enterpriseenvironments.

Leading case studies on the worldsbest open source content platform.In 2005, Alfresco disrupted the enterprise content management (ECM) market with

a next-generation, open source platform for managing content. Today Alfresco hasseven million users in 180 countries and manages 4 billion documents.

In this book, we highlight how twelve customers from around the world are

using Alfresco to:

s )MPROVE DOCUMENT MANAGEMENT s %NABLE THEIR MOBILE WORKFORCES

s &OSTER COL LABORATION s -ANAGE COMPLIANCE RECORDS

s !UTOMATE BUSINESS PROCESSES s "UILD A CORE CONTENT REPOSITORY

2


4/16

PhenoPath Laboratoriesprovides screening, diagnostic,

and prognostic testingservices to hospitals, physicianoffices, surgery centers,biopharmaceutical companiesand research institutionsthroughout the United States.

PhenoPath adheres to many compliance regulations from the FDAand multiple other organizations. Every pathology sample requires

many records and checkpoints to ensure compliance. Previously

PhenoPaths process was manual and paper-driven with the use of

a clipboard. Alfrescos solutions have enabled PhenoPath to

streamline their entire practice to ensure better accuracy, and they

can do it all on an iPad. Their on-time completion rates of standard

operating procedure documentation went from two percent to

60 percent within weeks of implementation and 98 percent after

six months.

With Alfresco we have gone from a paper-based process

to a completely automated and mobile process thatmakes performing standard operating proceduresassessments painless. Alfresco offers us a platform thatis scalable and can grow to fit our ongoing document

management needs.

Scott WirthDirector of Programming and Technology Services

PhenoPath Laboratories


5/16

Alfresco provides us witha flexible and scalable

repository for our documentsand allows us to incorporatedetailed metadata andsecurity permissions. Userscan easily search and find the

documents they need andwe can set controls to ensurethat the appropriate contentis visible to individual users.

Tim K. Johnson, Team Lead

Information Technology Development

Carlson Rezidor Hotel Group

Carlson Rezidor Hotel Group hasover 1,300 hotels in 80 countries.In the hotel business, its crucial for employees to be able to

access hotel procedures, corporate policies and other important

documents wherever and whenever.

Over time, Carlson Rezidor Hotel Groups

homegrown document management

solution became inefficient which made

accessing and working with this important

content challenging. With Alfresco in

place, their 15,000 users now experience

improved document search, robust

security, the ability to add metadata

to documents, enhanced

publishing capabilities

and document lifecycle

managementall which

were must haves for their

global operations.

4


6/16

Ondeo Industrial Services (IS)

offers innovative solutions thataddress the needs of the industrialmanagement of water resources,treatment of raw water and thesupply of processed water fromthe wastewater treatment centers.

Throughout France, Italy, the UK, Spain and the Benelux countries, thereare expert teams in 65 mining sites working on various water services,

including equipment monitoring and water testing and treatment. Ondeo

IS leveraged the Alfresco platform for a secure, scalable and streamlined

document management system to effectively manage the vast amount of

critical documents accessible by their 400 employees.

In terms of storage space, Alfresco enables us toconfine the disk space required and thereby limit our

purchases of this kind of hardware. Furthermore, weconsider it an advantage that the Alfresco solutionis open source, even though we did not specify thatrequirement. This has turned out to be a real asset.The fact that we have not retained a proprietary

system means that we have been able

to introduce a solution which meetsthe specific needs of our businessto perfection.

Daryoush Mikaili

Head of Information Systems

Ondeo IS


7/16

The New York Philharmonic is the oldestsymphony orchestra in the United Statesand the third oldest in the world.

The New York Philharmonic Archives is one of the oldest

and most important orchestral research collections in the

world. It traces the entire history of the Philharmonic and

its more than 15,000 performances around the world

and is an important record of cultural history in New York

City and beyond. In 2009, the New York Philharmonic

received a $2.4 million grant to digitize 1.3 million pages

of material from its archives, making them available to

scholars, musicians, students, and the general public over

the Internet. The Philharmonic is one of the first institutional

repositories to embark on a digitization project of this size

and scope and in order to complete the project, they

chose Alfresco to serve as the content platform in part for

its highly scalable document management system that

could handle heavy daily use while continuously

streaming large volumes of data. Alfrescos cost-

effective solutions can handle large files and has

strong digital asset management capabilities.

Eventually the New York Philharmonics repository

will hold 10 million nodes comprising of 5TB

of data.

Alfresco will be thesingle repository tobring together past,present and futurecontent.

Mitch Brodsky

Digital Archives Project Manager

New York Philharmonic

6
http://nyphil.org/


8/16

The University for theCreative Arts (UCA) is acreative arts university based

in the UK that has studentsfrom 76 countries enrolled inand participating in over 80courses in the art, design,media architecture andcommunication fields.With staff spread over five campuses, the university needed

a document management system that was accessible

across many platforms and devices, including iPhones and

iPads. UCA was able to implement Alfresco and create their

own content management system allowing staff to work

more collaboratively and remotely.

With the launch of the our new documentmanagement system UCA staff can finally worktogether no matter where they are and no matterwhat device they use. We can now easily share

ideas and collaborate. It was like going from ridinga bicycle to driving a Ferrari.

Hilary Sellars

Head of IT Services

University for the Creative Arts


9/16

With Alfresco, we have been

able to provide users with team

collaboration capabilities in a

secure and modern environment

and still have access to the

core code. We are looking

forward to adding more socialcollaboration features that will

allow researchers to more easily

share ideas and test results.David Cordner

IT Architect

Research Directorate

NASAs Langley Research Center is

the oldest NASA field center providing

aeronautical, aeroacoustic, and structural

testing and research services for NASAdepartments, the Department of Defense

and commercial clients.Conducting hundreds of tests each year to improve aircraft and spacecraft

safety, performance and efficiency; NASAs internal collaboration portal

for critical document sharing had become outdated after 10 years in use

and could no longer support NASAs strict security guidelines. Because of

its open source and subscription model, flexibility and extendibility, NASA

turned to Alfresco to manage over 800 team sites and 3,000 users. Using

Alfresco, NASA was able to build a new team collaboration system with asimilar look and feel of their original internal solution but with the

secure and modern architecture they required.

8
http://www.nasa.gov/centers/langley/home/index.html


10/16

TimoCom Soft- und HardwareGmbH is a German-based,fast-growing service providerto the freight industry, providingsupport to the Europeantransport industry.

TimoCom needed a highly scalable and flexible document

management system to support its over six million documents and

one that would integrate easily with its financial, business processes

and CRM systems. The flexibility of Alfrescos open source model

combined with the subscription based pricing were two key factors

in TimoComs choice to standardize on Alfresco. Their over 150

users are leveraging robust search capabilities along with optimized

and automated processes that are now in place with Alfresco.

We were looking for an

open, high-performance

document management

system with which we

could securely manage

and organize several

million documents quickly

and easily. We found the solution in

Alfresco, thanks to the uncomplicated

licensing model and the flexible

interfaces. Alfresco fits perfectly into our

existing infrastructure.

Marco Haack

Director of IT Infrastructure & Services

TimoCom


11/16

STIG, the French National Gendarmerie dataprocessing center, consists of 170 members,mainly police officers who specialize in IT.

STIG provides a crucial IT system that is operational 24x7.

In order to perform effectively, STIG must store and be able

to access valuable documents that contain and index all

types of information, including hardware and software

and administrative and technical architecture documents.

STIG needed a centralized and cost-effective document

management system that would increase its efficiency and

integrate easily with existing technologies. Alfrescos ability

to provide metadata on each individual document enabled

STIG to quickly search documents and was key to their user

adoption. Additionally, Alfresco played an essential role in

STIG achieving its ISO 2000 certification.

Alfrescos solutions integrateseamlessly into the quality

process we had initiated. Withits highly flexible architecture,the solution was based on openstandards that guaranteedexceptionally flexible deployment.

As simple as using a sharedvolume, the solution also offereda highly competitive price.

Mr. Hubert Labb

Quality Manager and Deputy Head of Department

STIG

10
http://www.gendarmerie.interieur.gouv.fr/enghttp://www.gendarmerie.interieur.gouv.fr/enghttp://www.gendarmerie.interieur.gouv.fr/eng


12/16

Edmonton Public Schools (EPS)

is the second largest school

district in Canadas Alberta

Province providing schooling to

over 80,000 students and

managing 200 schools.

A 2006 audit discovered that the district was only 60 percent

compliant with regards to the required documentation for special

needs students. Additionally, the district was missing individual

assessments for 40 percent of special needs students because

the documents were either not available or lost when the student

transferred between districts. Alfrescos low-cost, centralized

repository, which now manages over 1.6 million documents for

EPS, established one consistent student records system accessible

by multiple users and helped EPS improve compliance with

provincial regulations.

Alfresco provides us with a platform

for retaining and managing our most

critical documentsstudent records.

Each year we continue to expand our

Alfresco implementation to streamline

processes saving the district money

and time and allowing teachers to

focus on their students.Lea Beeken, Supervisor

District Records and FOIP Management

Edmonton Public Schools


13/16

The implementation ofAlfrescos web contentservices enables us topublish new contentquickly, push ownershipand responsibility out

to each publishing unit,and provide total sitecontrol with minimal ITinvolvement.

Martha Stephenson

Senior Project Manager

Harvard Business Publishing

Harvard Business Publishing (HBP) is a subsidiaryof Harvard University and its web sites includeHarvard Business Review (hbr.org), HigherEducation (www.hbsp.harvard.edu), and HBPs

eCommerce site (store.hbr.org).HBP faced a number of challenges related to its digital publishing enterprise,

including managing its aging, unstable and disparate legacy systems that were

used to run its web sites. HBP selected and deployed Alfrescos web content

services to unify all web content under one robust and scalable platform, to

enable anytime/anywhere web publishing, and eliminate IT bottlenecks by shifting

publishing control from technical support teams to individual business end-users.

12


14/16

The Church Pension Group (CPG)

provides comprehensive retirement,

health, life insurance, disability

coverage, and other benefits to its

clergy and lay employees of the

Protestant Episcopal Church.

With over nine billion dollars in assets, CPG was generating more

documents each year and needed a scalable and secure document

management system. With Alfresco, CPG has been able to expand

its document management footprint and offer users new collaborative

features. Using Alfresco, CPG built a collaborative portal for employees to

share and work on projects together. The portal is instrumental in helping

the customer service team collaborate to address customer questions

and issues more quickly.

Having a content platform that is secure, flexible and

can integrate with our other systems is essential toour business. Alfresco provides us with a modern

architecture for managing all our content and can easilyadapt to business and regulatory changes.

Hugo Martinez, Director

Content Solutions

Church Pension Group


15/16

Alfresco was a clear choice

for us, primarily because ofits functionality and price.

As a service provider, all ofour business processesgenerate a large quantityof documents. We intend

for Alfresco to become theplatform that houses all of thisdocumentation,

Diana Ruiz Hidalgo

IT Department

Grupo EULEN

Grupo EULEN provides a variety of servicesto businesses throughout Spain, Portugal andLatin America that include office and buildingcleaning, private security services and general

logistics services.With over 82,000 employees, the majority of Groupo EULENS

document management is needed for personnel management. Before

Alfresco, the company had a specific file for each employee, which

contained 30-50 documents were also renewed each

year. Additionally, on an average the company

generates 150,000 customer contracts per year,

each with 712 different supporting documents.

Alfrescos secure, flexible and centralized solutions

allowed Grupo EULEN to meet its document

management objectives which includedestablishing a corporate platform,

going paperless, implementing

effective search capabilities

and enabling employees all

over the world to access

important and timely

information.

14


16/16o reat work

About AlfrescoAlfresco is how great businesses

share, organize and protect their

content. Nearly 7 million people in

over 180 countries use Alfresco

Enterprise, Cloud, Mobile and

Community to manage over 3

billion pieces of content worldwide.

Whether on the go or in the office,

Alfresco empowers todays teams

to do great work. Founded in

2005, Alfresco is headquartered in

London with US headquarters in

Atlanta. For more information about

Alfresco please visit alfresco.com.

Global Headquarters

+44 (0)1628 876 500Alfresco Software, Ltd.The PlaceBridge AveMaidenheadSL6 1AFUnited Kingdom

Americas Headquarters

+1-888-317-3395Alfresco Software, Inc.Ste 7202839 Paces Ferry Rd SE

Atlanta, GA 30339United States

Asia-Pacific Headquarters

+61 2 8875 7835Alfresco Software, Ltd.Level 9

Avaya House123 Epping RdNorth Ryde New South Wales 2113

Australia

To start doing great work with Alfresco

contact us today
http://alfresco.com/http://www.alfresco.com/company/contacthttp://www.alfresco.com/company/contacthttp://www.alfresco.com/company/contacthttp://www.alfresco.com/company/contacthttp://alfresco.com/http://alfresco.com/

Documents

Alfresco Customer eBook