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Action for Deafness Newsletter for Summer 2013
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News & Views
Making things happen for Deaf and hard of hearing people
Spring/Summer 2013
New Head Offi cenow open in Haywards HeathSee pages 6-7
www.actionfordeafness.org.uk Charity No. 1122579 Company No. 6205458
Follow us on Twitter at:www.twitter.com/afd_uk
Find us on Facebook at: www.facebook.com/actionfordeafness
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Contents
CEO Message................................................2
Audiology Q & A ........................................3
UKAS Accreditation ................................3
New Staff .........................................................4
New Head Offi ce ..................................6-7
New Centres ................................................8
New Volunteer .............................................9
Talking Hands Club .................................10
Club details & Churches with
Communication support ....................11
Membership application form ..........12
Hearing Aid Maintenance
clinic dates ...................................................12
Photo on front cover shows, Chairman Roger Hewitt CEO Jane Shaw and Trustees of Action for Deafness
South East Coast AmbulanceAFD is working with South East Coast Ambulance collecting case studies from Deaf and hard of hearing people when needing the ambulance service. Whether this has been a good or poor experience, we would like to hear from you. The case studies will be used when training ambulance staff, to raise awareness of issues that Deaf and hard of hearing have when needing the ambulance service. More information about
SECAmb can be found at www.secamb.nhs.uk or on the Action for Deafness website.
Please send any case studies to [email protected]
999 TextingThe emergency SMS service lets Deaf and hard of hearing people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fi re rescue, or coastguard.
By sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you.
You will need to register your mobile phone number at www.emergencysms.org.uk before using the emergency SMS service.
I am delighted to be writing from our splendid new Head Offi ce. After several years of searching and many months of refurbishment we relocated in March. We now have a remarkable facility for our service users, expertly designed with their specifi c needs in mind. Clients enter the premises through the large and bright Resource Centre which has a full range of assistive listening devices for demonstration and sale. There is a comfortable waiting area, a clinical room for re-tubing and supply of batteries and a demonstration room where staff can demonstrate how the assistive listening devices will perform in a domestic setting, giving clients the best possible opportunity to decide which works best for them.
The large audiology rooms have been fi tted with acoustic ceiling tiles and state-of-the-art acoustic booths and testing equipment. You can read more about the modern technology that we use on page 3.
We are fortunate to have a large conference room facility which we use for staff, volunteer and trustee meetings, Patient Participation Group meetings, lip reading and sign language classes and the Communication Tactics Training that we offer to all new hearing aid users. This room has sophisticated audio visual equipment and an inductive loop installed, making it an ideal location for meetings where communication support is essential. The conference room is available for hire so please contact us if you would like more details.
A word of welcome from the CEO
The premises will be offi cially opened in July by Professor Sue Hill OBE, Chief Scientifi c Offi cer NHS England. There will be a full report and photographs in the next newsletter.
Along with the newly refurbished base in Worthing and our three new audiology services in Crawley, East Grinstead and Handcross, this new Head Offi ce gives AFD the capacity to make things happen for Deaf and hard of hearing people more effectively than ever before. We have expanded our workforce to enhance customer service and you can see the new recruits on page 4.
There are photographs of the new premises throughout this edition but please come and see it for yourself. It is in a town centre location with disabled parking to the front and a large car park to the rear. I look forward to welcoming you here, soon.
Jane Shaw CEO
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Q: What equipment is used to perform a hearing test?
A: Action for Deafness has invested in state of the art testing equipment to give the best possible hearing test results. Third generation AURICAL testing equipment sets new standards for objective fi tting and verifi cation. It is easier, faster and more intuitive than its predecessor thanks to new, dynamic features.
Q: What are the benefi ts of the new technology to the patient?
A: The built in sound library in the Intuitive Hearing Loss Simulator provides an opportunity to demonstrate from a wide range of music and sounds, as well as from speech in both quiet and noisy environments. It also allows simulation of the benefi ts of the hearing aids and the effect of further change in hearing thresholds.
The Hearing Instrument Simulator allows the audiologists to demonstrate the benefi ts of amplifi cation to a patient who has never worn hearing aids.
Q & A with our Chief Audiologist Liam Thompson
Live Speech Mapping ensures better fi tting by using live sound/speech and real ear measurements. It allows patients to understand clinical recommendations and to take an active part in the process.
Q: Where will the hearing test be performed?
A: Action for Deafness has modern audiology rooms which each have a sound treated booth installed. The British Standard EN ISO 9001 sound treated booths enable pure tone audiometry to be carried out to 0 decibels for air conduction and bone conduction. The comfortable patient seating position inside the booth ensures accurate repeatable testing.
Q: What type of hearing aids will I be fi tted with?
A: Action for Deafness use only the best NHS hearing aids. Multi channel digital hearing aids with noise reduction and directional microphones are fi tted to all patients. Specialist aids are made available if medically indicated.
Q: How much support will I be given once my hearing aid has been fi tted?
A: Action for Deafness understands that hearing aid users need time to adjust to wearing their new devices and often need continuing aftercare. All new hearing aid users are encouraged to attend a Communication Tactics Training session and to bring family members and friends along to learn more about living with a hearing loss. Patients can drop in to our Resource Centres or outreach clinics at any time for advice and support.
UKAS accreditation for AFDIn December 2012, AFD was proud to become the fi rst organisation in the Country to gain accreditation from the UK Accreditation Service against the IQIPS Standards.
Improving Quality in Physiological Diagnostic Services (IQIPS) is a programme hosted by the Accreditation Unit of the Royal College of Physicians (RCP) with support from the Department of Health. The IQIPS accreditation framework has been developed to improve, promote and recognise good quality practice across nine physiological diagnostic disciplines. Accreditation is awarded by the UK Accreditation Service (UKAS) under contract with the RCP.
AFD is now a qualifi ed provider of choice of adult rehabilitation hearing services for three of the new clinical commissioning groups – Crawley, Horsham & Mid Sussex and Coastal West Sussex.
CEO Jane Shaw was presented with the certifi cate of accreditation at the Royal College of Physicians in January by Lord Lindsay, Chair of UKAS.
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New StaffJAMES LEARE Audiologist SANDY VILJOEN Audiologist
STEVE ROSS Audiologist SUZANNE TEMPLEMAN Assistant Technical Offi cer
NIKKI DAY Receptionist STEWART BAILEY
Stewart Bailey will be using offi ce space at the new offi ce for his company ‘BSL Link for Communication’. Stewart is also planning to run a variety of BSL courses from the Action for Deafness conference room.
New StaffNew StaffNew StaffNew StaffNew StaffNew Staff
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Please contact us:
www.bsl-link4comm.co.uk [email protected] 07794 405794 01444 247159
BSL Link for Communication Ltd, PO Box 364, Burgess Hill, RH15 5BJ
www.bsl-link4comm.co.uk [email protected] 07794 405794 01444 247159www.bsl-link4comm.co.uk [email protected] 07794 405794 01444 247159www.bsl-link4comm.co.uk [email protected] 07794 405794 01444 247159
BSL Link for Communication Ltd,
www.bsl-link4comm.co.uk [email protected] 07794 405794 01444 247159
Provider of Sign Language Interpreters and other
Language Service Professionals across Sussex and the South East.
We also offer a range of training courses, including Deaf Awareness and Sign Language,
led by experienced Deaf professionals.
Your individual communication needs are our priority.
22 Sussex Road, Haywards Heath, West Sussex RH16 4EA
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New Head Offi ceThe new Action for Deafness Head Offi ce opened in March. The new centre offers a full range of services for Deaf and hard of hearing people using the latest technology.
Front deskNew Resource Centre
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New Resource Centre Comfortable Audiology Rooms Customer Parking
New Head Offi ce Disabled Parking Conference Room Demonstration Room
22 Sussex Road Haywards Heath West Sussex RH16 4EA
Conference room facilities
Comfortable sound proof booths
State of the art technology
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New CentresAudiology Services are now available in:
Crawley GOSSOPS GREEN SURGERYHurst Close, Gossops Green, Crawley RH11 8TY
Handcross OUSE VALLEY PRACTICEDumbledore Primary Care Centre, London Road, Handcross RH17 6HB
East GrinsteadTHE GLEN VUE CENTRERailway Approach, East Grinstead RH19 1BS
Action for Deafness NHS Audiology Services are now available at even more locations. The new centres give service users easier access to audiology services.
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Carol Templeman is an Action for Deafness volunteer. Here, she tells us why she started volunteering with Action for Deafness and what her role involves.
‘I was a teaching assistant at a primary school in Surrey and then a carer for my mother, aunt and friend who all had cancer. I am fairly new to this area and although I have made lots of friends through my bowling at Felbridge bowling club, I was looking for another interest and a way to meet more people.
It was a good day for me when I saw a small advert in my local paper for volunteers wanted at the Action for Deafness clinic in East Grinstead. I made a phone call for more details, completed the application form and,
Volunteering with Action for Deafness
following a meeting with Nicola Small, the Volunteer Service Co-ordinator, I was accepted as a volunteer. I agreed to be available for at least one day each month.
After initial training in the Haywards Heath Resource Centre I joined the other volunteers at the Outreach clinic in East Grinstead who were all very supportive. I enjoy meeting the people who come to the clinic for advice and information and to get their batteries and have their hearing aids re-tubed.
All the people working and volunteering for Action for Deafness are so very kind and caring and have made me feel so glad that I joined the team.’
Action for Deafness would like to thank all its hard working and committed volunteers and looks forward to another rewarding year providing services for Deaf and hard of hearing people.
Available in our Resource Centres and online
www.actionfordeafness.org.uk
New Equipment OUT NOW
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Action for Deafness website re-launched www.actionfordeafness.org.uk
Talking Hands Community Deaf Club is a group of Deaf and hard of hearing people who meet regularly for talks and discussions. In April they were joined by Andrew Smith, First Aid Offi cer at Littlehampton swimming pool. The talk has encouraged some members of the group to go on and get a fi rst aid certifi cate.
In May the group were joined by Nick Gibb MP for Bognor Regis and Littlehampton, who updated the group on plans for improving support for the Deaf and hard of hearing community.
Action for Deafness was delighted to hear of the safe arrival of audiologist Sophie Brinkworth’s baby in April. Sophie would like to thank all the patients and volunteers who sent their good wishes.
Advertise with us...For more information about advertising in this magazine please contact us by email [email protected] or by telephone
01444 415582
For more information about advertising in
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News & Views
Making things happen for Deaf and hard of hearing people
Spring/Summer 2013
New Head Offi cenow open in Haywards HeathSee pages 6-7
www.actionfordeafness.org.uk Charity No. 1122579 Company No. 6205458
Follow us on Twitter at:www.twitter.com/afd_uk Find us on Facebook at: www.facebook.com/actionfordeafness
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Update from Talking Hands Club
New Lip Reading Class Action for Deafness will be starting a new lip reading class from our Haywards Heath base in September. The 10 week course will be taught by Barbara Harding who has taught lip reading for 18 years. If you would like to join the class please contact head offi ce.
Classes continue at our Worthing base.
Supporter goes the extra mile Action for Deafness supporter, Tom Patterson, raised an amazing £689.75 by running the Brighton Marathon for Action for Deafness. The money will go towards providing services for Deaf and hard of hearing people. His fi nishing time was a magnifi cent 4 hours 12 minutes.
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BOGNOR REGISCommunication Group (BSL & Lip-Reading – practice & support)Where: Laburnum Centre, Lyon Street,
Bognor Regis, PO21 1UX.When: Every Friday, from 7pm onwards.Contact: Tricia Johnson – 07794 655368 (voice/sms)
George – 07737 889954
BURGESS HILLAFD Burgess Hill Darby & Joan (Deaf) ClubWhere: Burgess Hill Conservative ClubWhen: 1st Friday of each month. 11am to 4pmContact: Action for Deafness, Tel / SMS: 01444 415582,
Fax: 01444 415587, Text: 01444 415593
CRAWLEY Crawley Deaf Darby & Joan ClubWhere: The Twitten, Ginhams Road, Crawley.When: 1st & 3rd Wednesdays, from 10am to 4pm.Contact: Mary Dean – 01293 523488 (fax)
Crawley Deaf Social ClubWhere: Three Bridges Community Centre,
Gales Place, Three Bridges, Crawley.When: 3rd Saturday, from 6pm to 10.30pmContact: John Redwood: [email protected]
Pub GatheringWhere: Goffs Park Hotel, Goffs Park Road, Crawley.When: 1st Fridays, from 8pm onwards.Contact: [email protected] (email)
Springboard – Mothers & ToddlersWhere: Northgate Children Family Centre, Barnfi eld Road,
Northgate RH10 8DPWhen: 2nd & 4th Fridays, from 9.30am to 11.30am.Contact: Liz Beatty -Sensory Support Team - 0845 0751007 [email protected]
The Friday Club ( Ages 11 – 19)Where: Youth Club, Thomas Bennett Community College,
Ashdown Drive, Tilgate, Crawley.When: Every week on Fridays, from 7pm to 9pm.Contact: 01293 866816 (voice),
WORTHING
AFD Deaf Ushers GroupWhere: Action for Deafness, 53 Rowlands Road,
Worthing, BN11 3JN.When: 1st Wednesdays, from 12noon – 4pmContact: [email protected],
Fax: 01444 415587, Text: 01444 415593, Tel: 01444 415582
Worthing Deaf Darby & Joan Club Contact: Peter Cornish – 01903 752058 (fax)
Worthing Deaf Social ClubContact: Julie Cornish – 01903 752058 (fax)
Worthing Hard of Hearing ClubWhere: Methold House, North Street, Worthing.When: Every Monday (except August), from 7.30pm to 9pmContact: Barbara Cook 01903 230319 (voice/text)
Talking Hands Community Deaf Club Where: Glebelands Community Centre, Greystone Road,
Ferring, West SussexWhen: Mondays 7pm – 9pmContact: Helen Duke: [email protected]
Clubs in West Sussex
Churches with Communication Support in West SussexHORSHAMSt John the Evangelist RC Church3 Springfi eld Road, Horsham1st Saturdays of each month at 3pmContact: Maria Booker, [email protected]
LITTLEHAMPTON Arun Community ChurchLittlehampton Community School, Hill Road, LittlehamptonEvery Sunday at 10.30am Contact: Arun Community Church, 01903 787078 (fax), offi [email protected]
WORTHINGSt John the Divine ChurchCorner of Elm Grove / Ripley Road, Goring, Worthing4th Sunday of each month at 3pmContact: The Diocese of Chichester, 01273 421041 (voice), [email protected]
Jubilee Community ChurchWorthing High School, South Farm Road, WorthingEvery Sunday at 10amContact: Jubilee Community Church, 01903 821921 (voice), offi [email protected]
BURGESS HILL St John the EvangelistLower Church Road RH15 9AA4th Sunday of every month at 3pm. Led by Fr. Jonathan Baldwin, signed by Barbara Blundell
CRAWLEY St Alban ChurchGossops Drive, Gossops Green, Crawley2nd Sundays of each month at 9.30amContact: The Diocese of Chichester, 01273 421041 (voice), [email protected]
EAST GRINSTEADTrinity Methodist ChurchLingfi eld Road, East GrinsteadEvery Sunday at 10.45amContact: [email protected]
Hearing Aid Maintenance Clinics 2013 Dates
Providing advice, support, re-tubing and batteries
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Haywards Heath (Head Offi ce)22 Sussex Road, Haywards Heath, West Sussex RH16 4EA
Tel: 01444 415582 Fax: 01444 415587 Text: 01444 415593Email: [email protected]
Worthing 53 Rowlands Road, Worthing, West Sussex BN11 3JN
Tel: 01903 217341 Fax: 01903 239117Text: 01903 201243Email: [email protected] Services also available at: Crawley, Gossops Green MedicalEast Grinstead, Glen Vue Centre Handcross, Ouse Valley Practice Steyning, Steyning Health Centre
For information, please contact our head offi ce at Haywards Heath.www.actionfordeafness.org.uk
Contact Us
Membership SchemeAction for Deafness welcomes applications for membership from those who share our vision.
• Membership £7.00 per annum
Membership ApplicationI would like to join Action for Deafness
Name: _______________________________________________
_____________________________________________________
Address: ______________________________________________
_____________________________________________________
_____________________________ Postcode: ________________
Telephone: ____________________________________________
Email: ________________________________________________
Please select your preferred payment option for your annual subscription
CASH CHEQUE (made payable to Action for Deafness)
I do NOT wish to become a member, however I would like to make a donation of £______________
If you pay tax on UK wages, savings or pensions, you can make your gift worth 20% more by signing the Gift Aid declaration.
YES, I would like Action for Deafness to treat all my donations as Gift Aid.
Signed: _______________________________________________
Date: ________________________________________________
Action for Deafness will hold your details for membership and marketing purposes in accordance with the 1998 Data Protection Act. If you do not wish to receive updates from us, please contact us on tel: 01444 415582, fax: 01444 415587 or [email protected]
MONTHLY CLINICS
We also have occasional clinics at AGE UK Horsham, Burgess Hill and Littlehampton
and in care homes around the County. Please contact us for more details.
WEEKLY CLINICSSTEYNING HEALTH CENTRE,
TANYARD LANE
Every Thursday, 9.00am-12.30pm
EAST GRINSTEADGLEN VUE CENTRE,
RAILWAY APPROACHEvery Wednesday, 9.30am-12:30pm
HASSOCKSAGE UK, DALE AVENUE
1st Tuesday of each month at 10.30am
Tuesday 4th June
Tuesday 2nd July
Tuesday 6th August
Tuesday 3rd September
Tuesday 1st October
Tuesday 5th November
Tuesday 3rd December
HENFIELDHENFIELD HALL, COOPERS WAY1st Tuesday of each month at 2pm
Tuesday 4th June
Tuesday 2nd July
Tuesday 6th August
Tuesday 3rd September
Tuesday 1st October
Tuesday 5th November
Tuesday 3rd December
PULBOROUGHPULBOROUGH PRIMARY CARE CENTRE,
SPIRO CLOSE1st Friday of each month at 10am
Friday 7th June
Friday 5th July
Friday 2nd August
Friday 6th September
Friday 4th October
Friday 1st November
Friday 6th December
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