Advanced PDS Skills1

8/14/2019 Advanced PDS Skills1

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Nestle Nutrition Learning and Dev

Learning & Development

Advanced PDS Skills

Presented By

MUHAMMAD ALI HAIDER


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Contents

Motivational Video

Steps of PDS

Most Important PDS Step

Current Practices ofProbing

Advanced DetailingTraining Video

Difference between

recitation and Dialoguequestions

Examples of dialoguefrom participants

3S Dialogue Video Conclusion


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Motivational Video

Always ready to learn to reach the highest

point where you want to reach in your life


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Steps of PDS

Opening

Probing

Satisfaction Closing


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The Most Important Skill

Probing

Use open and close probes to explore the

contacts Circumstances

Needs

Note: In ideal detailing call medicaldelegate speaks 70% of the time and

contact speak 30%.


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Current practices of probing

Please tell one example of current probing

question which you ask health care

professionals


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Advance Detailing Skill Video

Learning of video


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Difference between Recitation and

Dialogue Questions

Recitation - questions designed to elicit

recall or work out answers from clues in the

question Dialogue - seeking common understanding

through questioning and discussion which

guide and prompt, reduce choices, minimise

risk & error and expedite handover of

concepts & principles


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Difference between Monologue and

Dialogue

Dialogism

Discourse, practice, communication, use

Monologism

Structure, system code, rules


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DialogueMonological:

Wertsch (1990): The listeners task must be one ofextraction. He must find the meaning in the words andtake it out of them, so that it gets into his head.Because the receivers task is viewed as being simply

one of extraction, to the extent that the conduitmetaphor does see communication as requiring someslight expenditure of energy, it localizes this expenditurealmost totally in the speaker or writer. The function ofthe reader or listener is trivialized

Meaning becomes an individual, mental phenomenonconsisting of pre-made intentions or packages which,through communication and language can betransferred from brain to brain, instead of as beingconceived as a social and negotiable product of

interaction


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Dialogue

Speakers are other-oriented. The listener is

present in the speakers mind.

The speaker accommodate to the listeners

presumed perspective. A dialogue needssome degree of mutuality.

The listeners are speaker- oriented

Active sense-maker

Actively tries to accomodate the speakers

message to her own background knowledge.


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Examples of Dialogue Questions

Why is ______ an example of

________ ?

Why might folk believe that

______________ ?

What might happen if you

_______________ ?


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3 D Dialogue Video

Learning during Video


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Difference Between Monologue

detailing and Dialogue Detailing

Drawback of Monolgue detailing

Paradigm Recitation

Communication model Transmissionof knowledge

Advantage of Dialogue detailing

Paradigm Discussion Communication model Transformation

of understandings

Documents

Advanced PDS Skills1