Advanced Communications Skills Final

7/31/2019 Advanced Communications Skills Final

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AdvancedCommunications Skills

Workshop


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To provide participants with advanced communications

skills, including:

Skimming and scanning for information

SQ3R method Probing for data

Delivering an effective brief

Influencing - upwards and downwards

Presenting a compelling recommendation

Writing a concise follow-up report


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Reading with the right level ofdetail..

Change your reading style based on what you'rereading.

3 Ways of looking through information quickly

Skimming, Scanning & SQ3R


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Skimming and Scanning

Skimming:

Looking for the main

ideas of a document

Scanning:

Looking through adocument for particularinformation


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Steps to Skimming

1. Read the title &

blurb/introduction

2. Read section or chapterheadings

3. Look at illustrations

4. Focus on bold or underlinedtext


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Steps to Scanning

1. Focus your search by thinking of some

questions that you want to answer

2. Use clues on the page, such as headings and

titles

3. Let your eyes move quickly across the page

Skimming/Scanning Exercise(groups)


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SQ3R Method

Survey: Skim for overview of document.

Question: Create questions from the title,headings, and subheadings.

Read: Look for answers to the questions.

Recite: In your own words, recite keywords/concepts

Review: Skim back over the entire document.

Task 1, 2 & 3


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Delivering an Oral Brief

1. Start with a purpose statement

2. Give a brief agenda

3. Elaborate on main points:

Use data to support each point

Chunk information into 3s

Focus on being concise

4. Conclude with a summary & final statement


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Oral Brief Triangle Plan -3s

Think on your feet Keith Spicer


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Oral Brief Global plan(geography)


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Oral Brief Clock plan


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Brief CEO

Task 4


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Probing for Data


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Influencing Video


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Pulling

(upward - no power)

Pushing

(downward power)

Influencing


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Influencing Upwards - Pulling

1. Analyse your audience & establish rapport

2. Listen

3. Suggest:

State your understanding of the situation

State what you would like to happen Explain the benefits

4. Seek agreement

5. Conclude

Summarize agreements Suggest way forward

Express appreciation

Task 5: Sultan Abdulla


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Influencing Downwards - Pushing

1. State your agenda

2. Explain your motivations/reasoning

3. Make proposals

4. Confirm agreement

5. Conclude Summarize way forward

Express appreciation

Task 6: Emilio Montaga


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Presenting a CompellingRecommendation

Pre-work:

1. Target your listeners: talk to audience members inadvance/desk research/networking/inquiry

2. Focus on the key information you want them to walk awaywith.

3. Anticipate negative reactions: build a counter-argument4. Connect audience needs to your recommendations

During the Presentation:

1. Open by grabbing their attention2. State your recommendation & benefits for the audience3. Support each main point with data & use signposting5. Be alert: observe, listen, respond6. Conclude by repeating your recommendation

Task 7: Presentation


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Handling Questions

Anticipate and prepare for questions

Listen to the entire question

Repeat it and pause before answering

Rephrase hostile questions in neutral terms

Confirm that you have answered their question

Close Q&A by repeating main recommendations


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Writing a Concise Follow-Up Report

1. Provide a brief background to the subject

2. Identify the strongest benefit of yourrecommendation.

3. Present that benefit at the beginning of yourreport.

4. Choose the most valid arguments and data tosupport your recommendations.

5. Use section headings & signposting to link points.

6. In your conclusion, repeat your recommendation &clarify what next steps should be.


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Objectives Review

Skimming and scanning for information

SQ3R method

Probing for data

Delivering an effective brief

Influencing - upwards and downwards

Presenting a compelling recommendation

Writing a concise follow-up report


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The single biggest problem in communication is

the illusion that it has taken place.

- George Bernard Shaw


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Coffee Break

Documents

Advanced Communications Skills Final