Adding Virtual Learning to the Blend DevLearn 2013 Session 311
PG&E Academy The Power of Learning Pacific Gas and Electric
Company. 2013. All rights reserved
Slide 2
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved When
looking at virtual learning and blended solutions: The Questions
How PG&E Academy operationalized virtual-learning technology
across the business What tools, templates, and technologies you
need to support a virtual-learning rollout How your
virtual-learning design and development can complement the use of
WBT and ILT What you need to support a blended-learning solution
that includes virtual learning, rich media, video, and mobile
devices What to consider when measuring internal and external
impact of a virtual-learning program 2
Slide 3
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved What
topics wed like to talk about today: Key Areas of Discussion Our
Training Challenge Blend of Learning Technologies Implementing
Virtual Learning - Tools & Technology - LMS Integration
&Testing - Training & Ongoing Support Measuring the Impact
Lessons Learned & Best Practices Plans for Future Growth
Questions 3 Jump in with questions anytime
Slide 4
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Start
Off With Safety 4 Duck, Cover & Hold Your Exit RouteCall For
Help Ergonomic Breaks
Slide 5
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved About
PG&E and Our Business Employees~20,600 Electric and gas
distribution customers 5.2 million electric 4.4 million gas
Communities served in California 49 counties and 244 cities Owned
electric generation capacity 7,640 MW Assets$52 billion Revenues$15
billion We are focused on providing safe, reliable and affordable
natural gas and electricity to approximately 15 million
Californians.
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#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
PG&Es Corporate Goals Public and Employee Safety Delight
Customers Engage Employees Environmental Leadership Reward
Shareholders
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#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved 7
PG&E Academy The Power of Learning
Slide 8
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved What
about PG&E Academy? About 250 mix of perm and contract Three
groups: Operations, Development, and Delivery Many business
partners Conduct majority of PG&Es training Provide Mandatory
& Required Training Offer Assessments & Qualifications
Manage Learning Management System Mix: 85% instructor-led training,
10% eLearning, 5% virtual 8
Slide 9
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Blend
of Performance Solutions 9
Slide 10
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
PG&Es Training Challenge 20,000 employees Large age range
Capturing expert knowledge Spread through Northern part of
California Large Union group in field Apprentice to journeyman
career progression Mix of technology natives and avoiders Sporadic
computer access, not one mobile solution 10
Slide 11
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Key
Technologies Webinars - Adobe Connect (VL) WBT - Articulate
Storyline Video - Cisco Show and Share Learning Management System -
SAP Evaluation - Metrics that Matter Assessment - Questionmark
Perception Production Tools MS Office, Adobe CS Collaboration
SharePoint, Yammer 11 Mobile Laptops Job Specific Simulators Mobile
Laptops Job Specific Simulators
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#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved 12
Virtual Learning at PG&E
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#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
Introduced late 2012; adds to our delivery tools Virtual Learning
is Another Tool Instructor Led Classes Web Based Training
Tele-conferences Video conferences Video streaming Docs & Job
Aids 13
Slide 14
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved How
Virtual Learning is Delivered Individual (Primary Use):
Facilitator/Producer with individual participants in front of their
own PC Small Group (Secondary Use): Facilitator and Producer with
remote bull rooms of small groups (local coordinator gathers VL
input) 14 Two modes Individuals & Small Groups
Slide 15
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
Instructor Led Training Primary Stats - 9 Months 8,820 total ILT
sessions held 3,903 state or federal required 71,012 total
completions 62 sessions 894 total completions $11,036.00. 15
Virtual Learning Cost Savings Rooms Annual saving of $300,000 to
$500,000 in reduced non-billable time are expected.* * One course
to 1/2 the profiled population (6036/2 = 3018) and 2/3 of that
population (.66x3018 = 1992) saves 1 hour of travel time driving to
a training location. Saves $298,782 in non-billable time (1992hr x
$150/hr = $298,782 ).
Slide 16
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Aside
from the cost benefits, we expect to see Potential Benefits
Improved safety (reduced MVIs) as a result of reduced travel to
training facilities. Improved training quality and consistency as
courses will be led by most qualified instructors. Improved
tracking of employees participation in tailboard training through
real-time registration via virtual learning (LMS integration). 16
Final Result: increase the productivity of employees by reducing
the time spent traveling to centralized classroom training
Slide 17
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Roles
in our Virtual Learning Facilitator (Adobe Connect Host) Instructor
that teaches the class Producer (Co-Host) Assists Instructor with
class management Watches for students raising hands Manages chat,
polls and layouts Provides technical support Presenter Instructor
can promote student to Presenter Participant Student enrolled in
course 17
Slide 18
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Virtual
Learning is ideal for the following situations When to Use It?
Training content that does not require students to be in the same
room at the same time Classes that are less than 3 hours in length
Classes that need to be delivered multiple times Complex content
that benefits from live delivery or interaction with an instructor
Students who are widely geographically dispersed 18
Slide 19
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Adobe
Connect 19 Attendee PodChat PodNotes PodStatus Options Share
Pod
Slide 20
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
Learning activities that align the objectives and technology
Ensuring Engagement Status OptionsPoll Questions Chat 20
Slide 21
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Whats
the benefit of using these features in Virtual Learning? Why Use
Status, Polls and Chat? Adds interactivity to the class, more
engaging Appeals to more learning styles Test for understanding
Poll students and get instant feedback Keeps them involved 21
Slide 22
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Layouts
for Instruction Needs Sharing (default) 22 Discussion Collaboration
And add as many as you need!
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#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Custom
Layouts Not just PowerPoint driven Engagement driven 23
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#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved 24
Virtual Learning Program Training & Support
Slide 25
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
Participant Enrollment 25
Slide 26
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved LMS
Tied To eMail Confirmation 26
Slide 27
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
Participant Quick Tips & Video 27 Participant Overview Video
Getting Started PDF
Slide 28
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
Instructor Access to VL 28
Slide 29
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Ending
the Session 29
Slide 30
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
Recording Completion xxx 30
Slide 31
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Virtual
Learning Tools, Templates, and Best Practices 31
Slide 32
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Are
best practices for ILT are the same as VL? Keep in Mind Keep in
mind there is a learning curve at first Should be smaller &
shorter than ILT (10-25, < 3hrs) Interactivity, motivation, and
visuals are critical Use a co-facilitator or producer to filter
questions and assist with the Adobe Connect software Not a simple
copy of instructor-led training design/slides Design for the
learner and objective first, considering the VL technology and best
practices 32
Slide 33
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved What
can you do to ensure variety, Interactivity, good visuals, and rich
examples in virtual learning? Tools for Excellence Look for tune
out and multitasking Find ways to keep them interested Use their
name Watch out for slackers 33 Status options Polls Chat Questions
Audio Layout changes VIVE = WIIFM Technology supports your
excellence:
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#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
SharePoint Support Site 34
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#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
Survival Kit Documents 35
Slide 36
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
Survival Kit Starter Slides 36
Slide 37
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
Measurement and Assessments 37
Slide 38
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Support
Team Academy Operations - Ashley Perry My Learning scheduling
Instructor portal access Help and VL producer hats External access
Virtual Learning Program - Chuck Barritt Consulting on design,
development, delivery Best practice meetings & Yammer group
Internal Workshops & FKA courses SharePoint, guidelines,
templates IT testing and integration 38
Slide 39
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved Virtual
Learning resources for more information: Training and Resources
Virtual Learning Room/Booth Academy SharePoint & Job Aids Adobe
Connect Online Tutorials 4 hour workshop: Intro to Virtual Learning
at PG&E 30 hour course from Friesen, Kay and Associates Broken
down over multiple 2 hour sessions $1,900 per student 39
Slide 40
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved What
our team does to increase their skills Ongoing Learning Partners
with an expert on their team Reviews the SharePoint site for tools
and templates Joins the best practices Yammer! conversation #vlbp
Includes Chuck Barritt, and Ashley Perry in key design,
development, and pilot meetings Attends the best practices monthly
brown bags 40
Slide 41
#311 Adding Virtual Learning to the Blend C. Barritt / A. Perry
Pacific Gas and Electric Company. 2013. All rights reserved
Questions? Chuck Barritt 650-533-4698 [email protected] twitter@
chuckbarritt 41