Accenture CAS: Solution ImplementationMaking change happen

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Rooted in a strong culture of client service and success, our smart, committed and experienced professionals collaborate as global teams to create “one size fits one” solutions.

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Made to measureComplex processes, diverse local requirements and ever-changing regulatory demands... while your products may be “off the peg”, it is essential that the deployment of your customer management and software platform is tailored around you.It is this individual approach that lies at the heart of each of our solution implementation projects. First, we will collaborate with you to truly understand and appreciate your challenges, whether they are people, process or technology related. We will then apply all our expertise to create a quick, smooth and cost-effective path to implementation.

We know that to achieve high performance demands both management and technical knowledge. And, as one of the world’s premier consultants and technology experts, we are uniquely placed to tick both boxes – and help you get the most from your solution.

Accenture CASDesigned in collaboration with some of the market’s leading consumer products manufacturers, Accenture CAS provides an integrated software platform that spans your sales processes and operations – from early morning vehicle checks or planning your key account promotions to end-of-the-day stock monitoring, from established to emerging markets.

The full customer journeyAccenture CAS provides one platform to support all your sales activities across all geographies and every mobile device.

Customer Service Trade Promotion Management

Trade Promotion OptimizationDistributor Management

Retail Execution

Reporting and Analytics

Direct Store Delivery

Digital Merchandising

Accenture CAS360 degree sales processes

at your fingertips

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Five steps to the perfect fitWe have extensive experience implementing Accenture CAS solutions for customer goods companies around the world. And, with every successful project, our knowledge and capabilities grow to help ensure our clients stay one step ahead.

1. Getting startedWe know that no two consumer goods organizations are the same. So we always begin by getting under the skin of your business – understanding your challenges and opportunities, both internal and external.

You will be appointed a dedicated Accenture CAS project manager who will take responsibility for your project delivery. They will work very closely with you to resemble the right team, manage your timelines, budget and mitigate risk. Depending on the scale of your deployment, they will perform all activities themselves or manage them alongside a Project Management Office (PMO) team.

2. Building your solutionWe will work closely with your team to translate your existing business processes into functional requirements. These span every area of your day-to-day activity and are used as the basis for your Accenture CAS software configuration and customization.

During the build phase, our technology consultants configure, customize and test the solution infrastructure and architecture. We draw on experts from various fields – such as, Retail Execution and Trade Promotion Management – to incorporate industry leading practices into software and process configuration.

Whatever shape your solution takes, our cross-functional technology team will make sure it is seamlessly integrated with your back-office SAP or Oracle enterprise architecture. Our expertise spans infrastructure sizing and installation, integration and interfaces, upgrades and migrations and all reporting and analytics.

3. Testing and fine tuningWe leave nothing to chance. Before your solution is rolled-out we prepare and conduct a series of in-depth software tests:

Stage 1: application testing to ensure the entire end-to-end sales processes are robust and reliable.

Stage 2: integration testing to check that your new platform works seamlessly with any legacy systems.

Stage 3: User Acceptance Testing (UAT) to make sure your system is ready for deployment across all your groups.

Depending on the level of our engagement, we may also conduct project team training and support your change management activities within your sales organizations.

4. Managing changeChange may be challenging, but with the right preparation it does not have to be painful. As part of our system integration, we provide innovative change management services that help you plan and manage complex business, organizational and workforce change. Our holistic approach encompasses:

• Change planning

• Stakeholder engagement and communications

• Change measurement and organizational readiness

• Organizational culture

• Change sustainability

• Training and performance support

• And much more.

30 years’ experience, more than 4,000 dedicated Accenture software professionals and 700 Accenture CAS experts —all working to create software that adapts to your business and evolves to your needs.

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And to ensure the best possible outcomes, we use data-driven assets to increase the pace and certainty change.

The benefits of effective change management transcend your business, improving adaptability and strategic agility, lifting success rates from transformation initiatives, strengthening stakeholder buy-in and commitment, and increasing speed of transition.

5. Deployment and Quality AssuranceHowever tough the timescales or complex the integration, we never compromise on quality. We follow rigorous Quality Assurance standards to help you avoid common pitfalls, speed up delivery and make sure your system is fit for business now and well into the future.

You will benefit from:

• Consistency: we adopt a standardized project approach over all phases of the project using a variety of tools and

materials – like assessment and planning templates and handover process checklists – to maintain quality.

• Compliance: we follow rigorous implementation methodologies, leading practices, guidelines and solutions.

• Scalability: you have the ability to add new sales organizations in new countries, additional units and users as required.

• Continual improvements: we conduct a series of audits for software milestones, design, technical configuration and support, followed by an analysis of the results, to improve the project and product quality.

• Future proofing: we ensure you have the choice to migrate to newer versions of Accenture CAS solutions as they are released.

As well as guiding you through the implementation process, our teams can also advise on governance, strategic execution and leading practices–such as leading industry processes–to achieve a successful implementation.

Accenture delivery methodologyTo make sure we meet the highest, industry-compliant standards, our global teams follow the Accenture Delivery Methodology. This is made up of two elements:

Following a winning frameworkWe build on the foundations laid by industry-leading companies to help you rapidly achieve a leading practice system. Based on our broad industry experience and process skills, we are able to accelerate solution delivery, minimizing the amount of configuration and customization required.

Empowering your teamsThe Accenture CAS Modeler provides a framework for configuring and customizing Accenture CAS solutions to your processes, quickly and collaboratively. With minimal coding or in-depth technical knowledge, we can train your IT and business teams to rapidly adapt your solution, responding to immediate strategic needs or configuring your solution for the future.

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Let us guide the wayLike any complex puzzle, pulling all the pieces together can be a challenging experience. But with a clear vision of where you are going, and an experienced, expert partner, the results can be rewarding and far-reaching. This is where we excel. At Accenture CAS, we pool our knowledge and experience to help you achieve a complete transformation, supporting you every step of the way towards high performance.

Accenture’s Got TalentThe Accenture Global Delivery Network is the largest and most diverse group of management consulting, technology and business process outsourcing professionals in the world. As such, we give you access to the right skills—industry, functional, technology or language—to get the work done.

Rooted in a strong culture of client service and success, our smart, committed and experienced professionals collaborate as global teams to create “one size fits one” solutions. By harnessing global talent, we not only achieve exceptional levels of quality, we can reduce costs too. And,

most important of all, you gain access to the skill sets that are best suited for achieving your business and technology performance goals.

Project Management (Steering Committee, Risk Management)

Post Go Live Support

Change Management

• Develop SOW• Mobilize project team• Develop training roadmap• Perform training overview• Develop test strategy• Update project plan• Support infrastructure• Perform QA

• Perform functional design• Perform technical design• Perform Plans - Training - Infrastructure - Test• Develop test cases/scripts• Obtain design signoff• Finalize scope• Finalize project plan• Support infrastructure• Produce status reports• Perform QA

• Maintain project plan• Manage work effort• Produce status reports• Configure / customize software• Develop training materials• Update design documents• Perform QA

• Perform end to end process test• Perform unit / integration test• Perform user acceptance testing• Perform QA

• Maintain project plan• Manage work effort• Produce status reports• Perform ‘Train the trainer’ sessions• Develop support plan• Obtain configuration acceptance• Obtain installation acceptance• Perform QA

Plan and Analyze Design Build Test Deploy

Image 1: Accenture CAS deployment approach

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Make change happenTo find out how Accenture CAS can empower your project teams, email accenture.cas@accenture.com or visit www.accenture.com/accenturecas

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About AccentureAccenture is a global management consulting, technology services and outsourcing company, with more than 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.

Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is www.accenture.com/software.

Accenture CAS is a leading end-to-end software platform for the consumer goods industry with a suite of trade promotion management, distributor management and retail execution software, including direct store delivery, field service and trade promotion optimization. Along with Accenture NewsPage we are part of the Accenture Software portfolio of products and Accenture Commercial Services for Consumer Goods. Accenture Commercial Services for Consumer Goods is a business service that helps companies increase sales and margins through management consulting, technology, and business process outsourcing. It improves interactions with customers, channels, and consumers through innovative analytical, multi-channel and operational capabilities.

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