www.psionteklogix.co.uk

Psion Teklogix UK Ltd.Unit Q, Bourne End Business ParkCores End RoadBourne End, Bucks. SL8 5AS

Tel: 01628 648800Fax: 01628 648810

Integration ServicesMobilising your enterprise

Software Products & Solutions from Psion Teklogix Summer ‘05

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Psion Teklogix is a global provider of solutions for mobile

computing, wireless data collection and RFID.The company's fully

integrated mobile computing solutions include rugged hardware,

secure wireless networks, robust software, professional services

and exceptional support programs. Psion Teklogix is committed

to helping its customers reap the benefits of new and emerging

technologies, such as RFID.The company continues to introduce

new RFID technologies that show tremendous potential across a

wide range of markets. With over three decades of industry

experience, Psion Teklogix has customers in more than 70

countries around the world, and over 35 sales and support offices

in 16 countries. Psion Teklogix is headquartered in Mississauga,

Ontario, Canada with additional corporate offices located in the

United States, Latin America, Europe and Asia. Psion Teklogix is

the operating business of Psion PLC, which is publicly listed on

the London Stock Exchange (PON.L). For more information, visit

www.psionteklogix.co.uk

About Psion Teklogix

IntroductionFor over 30 years the name Psion Teklogix has been synonymouswith world class ruggedised mobile data capture equipment, RadioFrequency and bar-coding technologies. More recently PsionTeklogix has led the market with offerings in the Speech arena andRFID, however Psion realise that ‘simply’ producing the best hardware products did not always fulfil the needs of the market.

Customers who relied on Psion Teklogix support and implementation services for a planning or stock system now had aneed to mobilise their workforce in ever more diverse areas andwith real time connectivity to more advanced computerised systems.The availability and uptake of Global Enterprise ResourcePlanning (ERP) systems means more features, more controls, morebenefits, more functionality but at a cost…complexity, in terms ofset up, configuration and most importantly for the user.These fullyintegrated ERP systems were primarily designed for desktop usageand as such did not lend themselves easily to effective mobilisation.

In 1997, Psion Teklogix set about addressing these issues. Buildingon their mobile experience, employing some of the worlds leadingsystems architects whilst listening to the needs of the market, PsionTeklogix created the Integration Services Group.

The remit of this group was to offer complete one stop ‘Solutions’.To analyse the activity of a business, and to provide simplified, easyto use mobile interfaces to the complex ERP systems increasingused by our customers.

Whilst partnering with key system providers such as Microsoft andSAP, Psion Teklogix developed approved certified interfaces enablingtheir new Middleware products to seamlessly communicate to allfunctional areas of ERP systems offering opportunities for our customers to benefit from their IT business systems.

The Integration Services Group of Psion Teklogix are now in aunique position to offer the complete fully integrated single sourcemobile solution, from manufacture of world class equipment toProven Method software development for your individual businessneed, all fully managed and controlled in house by our professionalservices teams.

For Integrated solutions that are truly scalable (Global presencewith over 550 sites world wide and ISG development centres fromCanada, through Europe to Far East) PTX can de-risk and manageyour integrated mobile business needs and help your businessachieve its potential.

Contents• Markets and Value Add

• Professional Services and Implementation Method

• Mobile Integration Suite of Products

TekSpeechTekRFIDTekMobileTekAM – Asset Management

• Solutions For SAPTekRF TekConsole SapConsoleTekSpeech For SAPSAP TRM – Task Resource Management

• Psion Teklogix Support Services

• Psion Teklogix Hardware Products

Darrel WilliamsDirector of ISG

Our mission is to be a world leader in providing hardware and software for enterprise mobile computing solutions that solve customers’ mobilisation needs and deliver productivity and profitability improvements in their businessoperations

mission statement

Psion Teklogix Inc. is a global provider ofsolutions that enable enterprises tomobilise their business applications. Forover three decades, companies around theworld from a broad range of industrieshave turned to Psion Teklogix and our partners for our expertise in providingmobile computing solutions that deliverreal benefit to their business operations.Our solutions empower mobile workforcesby increasing efficiency and productivity-critical elements for business growth,profitability and competitiveness.Psion Teklogix is a reliable source forresponding to these customer needs,

Duncan SmillieManaging Director UK & Ireland

global coverage

42 Sales & Support offices 95 Independent Distributors

worldwide

Darrel WilliamsDirector of ISG

providing them with fully integrated mobilecomputing solutions that include ruggedhardware, secure wireless networks, robustsoftware, professional services and exceptional support programs. PsionTeklogix is committed to helping its customers garner the benefits of new andemerging technologies, such as RFID.

Psion Teklogix is known for there expertisein providing customers with user-friendlysolutions that provide the performance,durability and dependability enterprisesrequire in more rugged environments.Our products and solutions perform, day inand day out, in environments where typicalcomputing products would fail.To date,Psion Teklogix has installed wireless systems in more than 60 countries aroundthe world.

Psion Teklogix offers extensive industryexperience and proven results in providingmobile computing solutions for customersin a wide variety of markets:Airports,Automotive, Cold Chain, Field Service,Government, Ports/Container Yards,Transportation,Warehousing andDistribution and A whole lot more.

“

”

In today’s markets we all strive for thatcompetitive edge, to achieve lower costs,streamline production, increase profitability, improve traceability andcomply to the next ‘request’ from ourcustomers.

Organisations in turn have become morecomplex and contend with moredemanding customers and legislature.To effectively run operations, greaterinvestment than ever is made in businessIT systems and ERP’s to manage, run andprovide controls and visibility.Optimising the supply chain, (a degree ofautomation?) and utilising real time datacollection / interaction is the key to realising these benefits, showing significant business improvement andimportantly, outstanding customer service.

Wireless local area networks andWireless Wide Area Networks (WLAN’sand WWAN’s) can transform the enter-prise workplace by having information atthe fingertips of the operators whereverthey are, and in whatever task they are performing, giving the user the tools foran outstanding performance.

However merely having the data at yourfinger tips is only half the story! If theuser is driving a truck, what use is a PC if he only needs to confirm an action,query or a pick location? If he is a production operative and wants to sayhe has built a unit, he does not want towade through the complexities of anenterprise solution to say he has donehis job! Where is the efficiency in that?

Markets and Value Add

Psion Teklogix business and process analysts are focused on keeping the interaction simple, after all a driver isemployed for his driving skills not his computer adeptness.

Psion Teklogix sees a huge value-add inallowing the mobile user to interface tothe business system with as little impacton his day to day activity as possible,whilst satisfying completely the require-ments of the business IT system, and ultimately the business itself. By focusingon the physical aspect of each role ortask and analysing the systems require-ment of data collection, the IntegrationServices Group (ISG) produce an efficient, user friendly interface betweenthe task and the system, ensuring maxi-mum validation of data with low usageoverhead, and minimal systems trainingfor operators.

In addition to the software element ofthe solution Psion Teklogix has the key differentiator of being able to supply ‘fitfor purpose’ hardware ranging from traditional hand held or vehicle mobileterminals, speech terminals, automatedRFID systems, and tablet or small formnotebook devices, all of which are completely integrated into the singlesourced solution.

Psion Teklogix experience in middle waresolutions covers 8 years of processenabling and simplified applications, aswell as custom ‘value-adds’ such asextended functionality, which may not beavailable in the host WMS or ERP sys-tems, and in resiliency solutions that keep

Psion Teklogix Wireless Enterprise

Key points of value withPsion Teklogix real timeSolutions

• Data availability at point of use

• No duplicate resource for data entry

• AccuracyOn the spot data validation and feedbackCorrect task completion or no continue optionsConsistent reporting

• PerformanceFaster data entryIncrease efficiencyIncreased AccuracyIncreased ProductivityIncreased Traceability

• High VisibilityLower Stock LevelsImproved Inventory AccuracyImmediate availabilityImproved Customer SatisfactionLower operating costs

the interface (mobile terminals) availablefor mission critical activity system whenthe host WMS / ERP system is not available., (E.g. Picking for despatch or line side deliveries where delays haveextremely high penalties).

This is achieved without any loss of data integrity or traceability, which is pre-requisite in the food, automotive,aeronautical, and pharmaceutical industries,in fact in almost any other business sector.

Industries where we have demonstrable RFmobility solutions are; (Multi Site and MultiNational)

• Warehousing & Distribution• Automotive• Aerospace & Defence• Pharmaceutical• Utilities• Retail• Manufacturing • Food and Drink• Ports

Professional Services

Duplicated throughout the world, each PsionTeklogix Integration Services Team has dedi-cated Project managers,Technical andBusiness Analysts, .Net Developers andImplementation Specialists to meet currentand future client needs.

Our professional services teams work along-side customer staff from initial project plan-ning through system development and prod-uct implementation. Our goal is to build long-term working relationships with our cus-tomers to share knowledge and experienceand to provide resources to ensure clientsrealise business gains yet remain on scheduleand within budget.

As an integral part of the solutions life cycle,Psion Teklogix provides customised end usertraining and skills transfer and industry lead-ing comprehensive 24 / 7 local and centralsupport programmes. Our on-going accountmanagement and business evolution develop-ment reviews all ensure that our customersolutions remain technically current andeffectively meet the developing businessneeds, protecting customer investments andreturning high ROI’s.

Implementation Method Psion Teklogix’ customer interactive methodis at the core of our solutions in our projectmethodology. Our solution integration teamswork to the following four-stage projectstructure that minimises the risk for our cus-tomers and brings together business processconsulting, integration, project management,and support:

Phase 11.1 Solution Definition

Psion Teklogix integration teams understandboth the business and technological possibilities of translating broad functionalrequirements into detailed design specifica-tions.Through Customer workshops, weenable and enhance business processes.Wereduce screen complexity and optimise userinteraction by:

• Linking several screens into one screen• Linking multiple system transactions into a

single operation• Matching system interaction to physical

processes• Using best practices that were developed

based on our extensive experience• Integrating external systems• Enabling digital data capture such as bar

codes, RFID tags, and speech recognition

1.2 Tasks1.2.A: Initial Consulting Workshop – Initialmeeting(s)held to:• Explain the project methodology• Establish points of contact, and roles and

responsibilities• Understand Customer requirements• Explain technological possibilities for

enhancement of business processes• Create an initial “System Design” that

includes budgetary project timing and pricing

1.2.B: Project Definition Workshop• Detailed analysis of Customer technology

and user requirements, business processes, material flows, information flows, and paper flows, and success criteriaare carried out.

• Meetings are held as required.• A “Detailed Functional Design” for the

project is created that includes firm deliverables, timelines, and pricing.

1.2.C: Decision Workshop• As-required Cost/Benefit analysis, pilot

implementations, and trials can be undertaken.

• The project implementation plan is agreedupon and signed.

Phase 22.1 Implementation and CommissioningThe implementation is executed and managedagainst the project plan developed during theSolution Definition.The integration processbrings together software applications, wirelesssystems, mobile computers, and peripherals.Implementation specialists create, configure, andtest transactions.Wireless backbone networks are installed asrequired and agreed-upon coverage goals guar-anteed. If required, radio licensing is secured.The entire solution is tested and verified.

2.2 Tasks

2.2.A: Commencement of software and systemcustomisation and/or development2.2.B: Hardware acquisition2.2.C: Site preparation including as-requiredradio licensing, and radio network design andinstallation2.2.D: Hardware installation2.2.E: Software installation2.2.F: Testing

Phase 33.1 Start-up

We are committed to providing exceptionalend-user training and skills transfer, system fine-tuning, application maintenance and productenhancement programs – all designed to ensurecustomer solutions remains technicallyadvanced today, while protecting customerinvestments for the future.

One point of contact for all system integration 3.2. Tasks3.2.A: System testing3.2.B: System “walkthrough” and training3.2.C: Project delivery verification against proj-ect plan3.2.D: If requested, transfer of technology toallow local system customisation

Phase 44.1 Service and MaintenancePsion Teklogix has designed ISO-9001 Certifiedservices that deliver the highest quality supportfor mission-critical systems that include:

• Service contracts with extended warranty options

• Multilingual 24/7 Help Desk Support• Technical training• On-site field service• TekNET: a WWW-based repair tracking tool• New technology and process-evolutionworkshops to keep system up-to-date

4.2 Tasks4.2.A: Commencement of service contracts4.2.B: Access to multilingual help desk4.2.C: As requested, on-site field service4.2.D: As requested, new technology andprocess evolution workshops for process main-tenance

Psion Teklogix has some of the industry’s most seasoned experts in automated data collection and radio frequency integration.Our implementation teams have the product knowledge, certifiedtechnical expertise, extensive industry background, and aCustomer-focused attitude to make any implementation a success.

The Integration Services Group and The MIS Suite of Products

The Integration Services Group (ISG) hasestablished Psion Teklogix as an industryleader in wireless data collection for customers who have successfully extendedtheir business Enterprise and WarehouseManagement systems (Including SAP R/3)to the mobile workforce.

Psion Teklogix offers an unprecedentedportfolio of profession integration servicesthat include systems interface software,application framework and developmentenvironments, wireless hand-held and vehicle mounted devices, fixed and mobileRFID solutions, remote utilities service andasset management solutions as well as theexperienced resources to customise ordevelop ‘fit-for-purpose’ or bespoke applications in the latest industry leadingprogramming languages.

Complimented by our expertise in wirelesstechnologies, surveys, installation and industry leading support systems, PsionTeklogix has the ability and the confidenceto assume total responsibility for yourentire mobilisation project.

This dedicated Project Management createsaccountability and eliminates conflictbetween parties during implementationsand potential ‘finger pointing’ among ven-

dors, as all of the services are PsionTeklogix ‘in house’.

In addition the single point of contact forclients is invaluable in streamlining communication and eliminating misunderstandings.

In the event of a necessary third partyinvolvement, Psion Teklogix are happy(indeed prefer) to act as primary contractor and will manage a third party as part of the integration service, removingthe burden of management from the clientand streamlining the implementationprocess.

Mobile Integration Suite Psion Teklogix solution architects are verymuch business people first and foremostand the ‘core’ Psion Teklogix developmentreflects this.The logic behind the ‘products’that form the Mobile Integration Suite(MIS) is borne from market awareness thatno two clients businesses are exactly thesame, even if they run the same Enterpriseor WMS products and happen to be in similar industries.

With this in mind Psion Teklogix productshave been created to have multiple optionsfor ‘standard’ functions, such as Hardware

controls, optimised communication protocols, database interactions etc,however when it comes to the applications,Psion Teklogix does not drive the client in adirection dictated by software, rather ouranalysts listen and analyse business constraints and physical activity before recommending a course of action.This may well be a pre-developed solution,for example;Asset Management, which canbe simply configured to suite the requirement, or it may well be that theburden of work needed to ‘modify’ a standard application would render theapplication unrecognisable as a PsionTeklogix product. (Inherently complicatinglife cycle support and upgrade paths).In such cases Psion Teklogix have created arange of dedicated application developmentenvironments, which use tried and testedrapid development tools to provide “exactly” what the client needs.Theseapplications fit directly into the applicationframework of the ‘core’ products andseamlessly integrate to give the perfect fitfor purpose solution with all of the benefitsof bespoke development but with none ofthe drawbacks. (Developed with repeatable

process tools, fully supported, scalable andupgradeable by any Psion Teklogix resourceworld wide)!

The “Tek” family of products is built fromPsion Teklogix’ Mobile Integration Suite.MIS is a collections of advanced softwarecomponents written using the Microsoft.Net framework.The ‘Plug and Play’ andinteroperability of the MIS componentsprovides a powerful combination of extensibility and reliability.

Proven functionality, such as TekRF’s certified interface, can be used byTekMobile and TekSpeech whilst newerTechnology such as RFID can be incorporated back into TekRF.The .Netarchitecture with its focus on web servicesprovides interoperability with moderninfrastructures such as SAP Netweaver andIBM Webspace.

The MIS “single solution” solves yourmobile issues whether they are local orglobal, real-time or sometimes connected,ERP or WMS, whether implementingBarcode, Speech or RFID technology.

• Complete Terminal Connectivity Platform that enables custom component development, device management and custom task creation for Vocollect’s Talkman T2

• Psion Teklogix’ superior 24x7 global service and support

Unparalleled Experience and Support ServicesPsion Teklogix offers a comprehensive suite ofservices to our customers worldwide. OurProfessional Services team has some of theindustry's most seasoned experts in automateddata collection and RF integration. Every member of the team has the product knowledge, technical expertise, industry back-ground, and dedication necessary to make anyimplementation a success.Few companies in the world have our industryexperience or our broad technical knowledgebase of hardware, software and networks.

Let Us Show You HowAt Psion Teklogix our experience enables us toquickly and easily demonstrate the potential ofa TekSpeech solution in your operation.We canprovide a proof of concept that illustrates thepotential of the solution before you install thesolution. Our team of sales and professionalservices can quickly evaluate and prove just howeffective a TekSpeech solution could be for you.To hear more about what TekSpeech willdo for your picking operation, contact us at:01628 648 800

TekSpeech Delivering Results You CanSee and HearSpeech-directed technology uses speech-recognition and speech-synthesis to allow workers to communicate verbally with theWarehouse Management System (WMS).Workers use a wireless, wearable computerwith a headset and microphone to receiveinstructions by voice, and verbally confirm theiractions back to the system. Speech-directedtechnology enables even the most efficientoperations to dramatically increase their accura-cy and productivity because it allows workers toreceive and confirm instructions, hands free.

What is TekSpeech?TekSpeech is an end-to-end, speech-directedsolution bundle consisting of hardware, soft-ware, wireless networks, professional servicesand support.TekSpeech is ideal for rugged environments such as warehouses, distributioncentres and other SCL environments with high-volume piece and case picking applications.TekSpeech integrates into any back-end systemand enables any warehouse application to bespeech directed.TekSpeech combines corespeech technology such as speech-recognitionand speech-synthesis with custom applicationsto deliver the increased productivity and accuracy that yields a quick payback, often inless than one year.

Why TekSpeech?At Psion Teklogix we’ve built our businessaround Supply Chain Logistics. Our years ofexperience have influenced the development of TekSpeech to be flexible enough to accommodate any back-end architecture.Whether connected directly to the WMS/ERPsystem, or through our robust middleware,Psion Teklogix provides the features required to maximise the effectiveness of your implementation.

Features• WMS/ERP independence – can be integrated

to almost any off-the-shelf or homegrown back-end system

• Various integration options to WMS/ERP• Sub-system connection that can operate

independently of the WMS/ERP• Open development platform – Windows

.NET• Open architecture allowing multiple host

connections• Able to provide business critical visibility that

WMS/ERP cannot, via custom managementapplications created by Psion Teklogix

BENEFITS

TekSpeech provides measurablebenefits to high-volume picking,cross-docking and other materials handling applications.These benefits include:

• Higher accuracy (99.9%)

• Increased productivity(ie. 15% faster picking)

• Hands-free/Eyes free

• Active real-time labour direction and pace setting

• Inventory feedback - operatorcan request information byproduct or location

• Quick training and useracceptance

• Reduced employee turnover

• Increased worker safety reducing worker injury

TekSpeech - speech directed solutions

“Last month it took me 2 days to pickthe order for our biggest customer.

Using a paper-based system makes it timeconsuming to enter the data back into

our SAP© system.

Last week, Psion Teklogix installed amobile solution for our warehouse,

yesterday, I completed the order in 3hours and updated the system in a

fraction of the time”

BENEFITS

• EPCGlobal Compliant

• Open and Closed Loop

• Hardware Independent

Expandable:• RFID Device controller

for ERP• Standalone - "slap and ship"• Fully integrated with ERP

• Web Based Administration and Management

RFID Ready - When you are!

What is TekRFID?TekRFID is a comprehensive solution suite thatincorporates RFID device controllers, RFID tagprint manager, ERP host interconnects and acomprehensive pallet tracking system.This com-bination of functionality enables you to startwith a stand-alone "slap and ship" system that isfully EPCGlobal compliant.As your RFID busi-ness processes evolve,TekRFID can providewhatever functionality is required from a fully-integrated RFID device controller for your ERPto a complete stand-alone system.

For many companies, their supply chain is man-dating RFID compliance.The only decisionremaining is how much to invest in RFID. Inorder to benefit from RFID technology, theenterprise must weigh the benefits with theassociated costs of compliance. Short-terminvestment on a pilot basis is a preferredmethod of testing this for your business. Manymedium and large organisations have alreadybegun this process.

Psion Teklogix has over 30 years experienceproviding mobile and RFID solutions for ourcustomers.TekRFID allows you to manage yourrisk by providing a scalable, multi-modal solutionthat grows as you grow.

Why Tek RFID?TekRFID supplies complete RFID functionality:

• Configuration of RFID devices filtering RFID data from any handheld or portal device on your network managing your RFID tag printers

• ERP system interfaces (including SAP© Auto ID infrastructure)

• Driving signaling devices such as stop-lights and message boards

• Integration of automation devices such as Automatic Storage and Retrieval Systems

• Independent pallet tracking and history custom applications

TekRFID provides complete hardware independ-ence for mobile RFID devices, fixed portals andRFID tag printers.You can select your RFIDequipment using the value proposition that suitsyou best, whether it is best-of-breed or cost-effectiveness.

TekRFID is designed to be a distributed applica-tion with easy-to-use web-browser administra-tion and management.This includes device con-figuration and management, pallet tracking andhistory reporting.

This complete functionality protects your initialinvestment in RFID technology and provides youa secure path for future expansion.

Connecting Your Mobile Workforce to the Enterprise

“Last month I spent 4 hours a weekaway from my machines getting

information out of our SAP® system, andentering data for my maintenance report.

Last week Psion Teklogix installed amobile solution for our workforce.

Yesterday, I finished my report in realtime, and got my job done faster and

with no mistakes”

What is TekMobile?

TekMobile is a complete mobile solution thatextends enterprise functionality to the mobileworkforce, improving the accuracy of data andenabling workers to make better decisions.TekMobile includes Application Console, a smartclient application that runs on the mobiledevice.TekMobile's application framework offerssupport for sometimes-connected operation,low bandwidth, data replication and data collection technologies such as GPS, RFID andbarcode.

Designed with your vital enterprise data inmind,TekMobile enforces security at every stepin the data collection process using provenmethodologies for encryption, authenticationand connection management. Its centralisedadministration offers ease of deployment,phased rollouts and integrated device management to effectively support your mobileworkforce.Whether online or offline, at theplant or in the field,TekMobile enables themobile worker to concentrate on the job athand.

As enterprise applications continue to mature,the front lines of business have become the nextfrontier. Mobile workers are not productivewhen a large portion of their time is spent manually collecting and sharing data. Extending

your business processes beyond the four wallsto provide real-time information at the point ofwork, saves time and reduces errors.The mobileworkforce is able to make better decisions andrespond to change using devices designed specifically for the mobile environment.

Why TekMobile?

Low total cost of ownership, investment protec-tion and future-proof mobile framework.TekMobile insulates your organisation from thecomplexities of device-level operating systemsand wireless networks.This greatly simplifies theprocess of enterprise mobilisation and ensuresthe future viability of your IT investment. theopen standards-based architecture gives you theflexibility to work with any enterprise system totake advantage of your existing infrastructureand extend your tried-and-true businessprocesses.

The openness of TekMobile and its ability towork with your existing IT investments reducethe overall total cost of ownership and help you focus on what you do best, running yourbusiness.

BENEFITS

ProvisioningThe advanced component manager ensures that the devicealways has the correct data andapplication files. Managing andupgrading remote devices hasnever been easier.

Low Bandwidth supportOptimised message compressionand differential replication min-imises the amount of trafficbetween the device and MIS.

SecurityStrong authentication andencryption coupled with the useof security credentials means noweak links in corporate security

BENEFITS

• Consistent Workflow

• Implement best practices andenforce safety regulations.

• Better Decisions

• Maintenance records are availableon location keeping the workerinformed to increase assetavailability and performance.

• Increased Productivity

• Automatic task assignmentprovides workers with newassignments electronically,eliminating the overhead ofmanaging tasks themselves.

• Integrates Enabling TechnologiesRFID, barcode, speech

Finding New Benefits in Asset Management

What is TekAM?

TekAM is a bundle of tailored mobile technologies designed to extend your enterpriseasset management functionality to the point ofwork.TekAM optimises and enhances yourmaintenance practices to improve the efficiencyand productivity of each mobile worker.Theseimprovements include optimised work order management, integrated time management and automated breakdown notification.TekAM isbuilt on Psion Teklogix' TekMobile and inheritsits ease-of-use, centralised administration,automatic deployment and secure, reliable communications. Integrated data collection technologies such as RFID, barcode and speech simplify your maintenance tasks.With a wide feature set and extensibility for your futurerequirements,TekAM is a complete solution for mobile asset management.

The equipment and machinery at the core ofyour operation and the staff who operate themare critical to your success.Asset management,including plant maintenance and field service,helps you realise asset lifecycle cost reduction,maintenance process improvements andincreased asset uptime. However, the repairingand maintaining of assets rarely happens near adesktop computer. Significant worker productivity and asset performance gains can berealised by enabling the recording and receivingof information at the point of work, whether itis performed inside the plant or in the field.

Why TekAM?

At Psion Teklogix, we understand your assetmanagement business. By implementing TekAM,you will improve employee productivity andresponse time; give workers superior informa-tion to make better decisions; comply with gov-ernment environmental and safety regulations;minimise paperwork and redundancies; and ulti-mately leverage your existing enterprise assetmanagement investment.

Psion Teklogix has the knowledge, expertise andtechnology to mobilise your asset managementprocesses and allow you to realise a quickreturn on your investment. Our speciality isextending and enhancing critical businessprocesses in the most demanding environmentsaround the globe.

(Production Planning, Plant Maintenance,etc.) is not included in the SAPConsoleMDE transactions.

Why consider an alternativemiddleware solution instead ofusing SAPConsole to extendMDE?There are several circumstances whereyou will have to consider an alternativemiddleware software solution other thanSAPConsole or WebSAPConsole:

• Your warehouse must continue to runeven when SAP is not available.

• Most logistics personnel who are familiar with mySAP have heard of SAPConsole but may not befamiliar with how it works. In order toprovide small-screen wireless functionality, SAP introducedthe Mobile Data Entry (MDE) transactions in Release 4.6B (and extended them in 4.6C).

• These simplified business-process transactions are designed to be ren-dered in either the 8x40 or 16x20 display screens of the typical industrialRadio Frequency (RF) mobilecomputer.

This rendering is done by “lightweight”middleware called SAPConsole whichtranslates the SAPGUI protocol intoANSI for the RF mobile computer.Thisconversion eliminates the GUI featuresand converts text and input fields tocharacters that can be displayed on relatively simple display screens.A newerversion called WebSAPConsole does thesame thing for HTTPbased browsers onthe newer CE mobile computers.This wireless implementation is tightlyintegrated (all MDE transactions areonline to SAP), and all changes to screenlayout, functionality, etc., are maintaineddirectly on the SAP environment.

TekSolutions for Supply Chain Logistics

Why are modifications to theMobile Data Entry (MDE) transactions required?The MDE transactions provided by SAPare an excellent starting point for manycompanies’ Warehouse Management(WM) business processes and can beconfigured to change characteristics suchas the types of barcode they support,which fields must be scanned to confirmthe transfer order, etc. Beyond theserelatively simple configuration parameters, completely new or modifications to existing MDE transactions are achieved using the ABAPworkbench.

The current set of MDE transactionsalmost entirely consists of WM TransferOrder confirmations and does notinclude common Inventory Management(IM) functionality such as Goods Issues,Goods Receipts (except for delivery), andTransfer Postings, etc., unless these arecreated elsewhere with an associatedTransfer Order for a user to confirm.Functionality relating to any other module

• Your business processes utilise non-MDE transactions.

• Your MDE transaction volume is high enough to create processing delays onSAP.

• Your business process is so rapid that online SAP processing actually slows down the mobile worker.

• Your SAP system is prior to Release 4.6C, and the MDE transactions are therefore not available as a starting point.

• You do not have the ABAP skills in-house to create and maintain MDE transactions.

• You are using or planning to implement RFID.

Selecting the right tool to mobilise mySAP logistics

How does TekRF address theseissues?TekRF is proven middleware solution for WM, IM, and potentially other SAPmodules.TekRF provides several mobileinterface options to SAP and RapidApplication Design tools that allow thecreationand maintenance of business process transactions tailored exactly to your ownrequirements.In addition to the straight conversion ofGUI to text,TekRF:

• is able to map several non-MDE SAPGUI transactions to one RF transaction greatly simplifying the mobile workers’ interaction with SAP.This “process enabling” can be quickly accomplished using TekRF’s SAPGUI tool.

• greatly reduces the amount of SAP resources consumed in high transaction-volume situations, using lightweight BAPIs to post.The RFC tool makes creating these transactions quick and simple.

• will store and forward transactions afterdoing local validation using replicated SAP information to ensure posting.This is useful not only when SAP is unavail-able but also when SAP is unable to keep up with the work flow.

• allows TekRF solutions to work with anySAP system from 3.0F to mySAP ERP and offer an alternative development environment to the ABAP development workbench.

Wireless Mobilisation of SAP

BENEFITS

• Barcode, RFID, Speech Technologies

• On-Line, Off-line solutions

• Develop solutions on SAP, on

• TekRF or both

Process Enabling• Speeds job performance by

reducing mobile transactions to the essentials

• Reduce training (learn to do the job, not the ERP)

Integrate Seamlessly• SAP (version 3.0F onwards)

• Legacy ERP

• WMS

• Automatic Storage and Retrieval Systems (ASRS)

What is TekRF?

TekRF, as part of the Mobile Integration Suite(MIS) is the most complete tool for the wirelessmobilisation of SAP® available.TekRF solutionscan include mobile barcode and RFID, fixedRFID portals and speech technologies in scenar-ios ranging from fully on-line to ERP independ-ent.This marriage of input technologies coupledwith TekRF's advanced "process-enabling" ofmobile transactions produces the optimummobilisation of your business processes - foreach and every mobile business problem youmay face.

Emerging technologies such as RFID often present a problem for businesses as to whenand how to adopt them.This problem is compounded when the new technology is notthe best fit for all business processes. Barcodescanning offers the greatest accuracy, fixed RFIDthe least amount of handling and eyes-free,hands-free speech the fastest picking for mixedlots. Shouldn't your mobile system allow you toselect the best-of-breed solution for each busi-ness process?TekRF provides the optimum solution for allyour mobile business requirements.

Why TekRF?SmarterProcess-enabled transactions optimise yourbusiness processes while shielding your workersfrom ERP complexity. Several ERP steps can becombined and simplified into one mobile trans-action.This not only facilitates worker perform-ance; it also reduces start-up and training costs.

Faster

TekRF improves not only the performance ofyour workforce, but also that of your SAP sys-tem. Lightweight BAPI processing consumes theleast resources for on-line processing. Store andforward processing enables the user to outpacethe ERP on critical operations.

Beyond BarcodeAs part of the Mobile Integration Suite,TekRFextensibility includes both RFID and Speech.One system can provide mobile terminal(Barcode and RFID), RFID portal and speechterminal support.

Without InterruptionHigh availability scenarios include ERP independ-ent operation for "always-up" functionality.Yourbusiness shouldn't stop just because your ERPwent offline.Without Upgrading SAP TekRF supports all SAPsystems from 3.0F onwards.

IntegratedTekRF integration provides connectivity to morethan just SAP. Legacy ERP,WMS and ASRS systems can be integrated seamlessly, eliminatingsilos of information and disparate businessprocesses.

Where You WantSystem customisation can be entirely withinSAP,TekRF or any combination in between.Thisoffers the ability to select the right technologywith respect both to your business drivers andthe process being mobilised on a transaction bytransaction basis.business processes whileshielding

Psion Teklogix and SAP have a long-standingpartnership.We have many years experience inimplementing successful SAP text-based solutions and we understand the complexities of working with SAP certified interfaces.Thisexperience, combined with the unique properties of TekSpeech, make TekSpeech thelogical speech-recognition solution for SAPCustomers.TekSpeech leverages the same SAPcertified interconnect technology already usedfor text-based transactions to communicatewith SAP.This means SAP customers, who wantto provide their workers with the convenienceand improved productivity of a “hands-free/eyesfree” solution, can be confident that anyTekSpeech solution will integrate with R/3. Inaddition,TekSpeech integrates fully with SAP R/3from release 3.1 onward to ensure backwards

compatibility, as well as, future compatibilitywhen upgrading to any version.SCL companies in a wide-range of industries arereaping the benefits from this natural and highly efficient user interface.This hands-free and eyes-free technology allows workers to concentratefully on their task without the visual distractionof consulting paper or terminals thus increasethe accuracy of their work and enabling productivity increases attributed to having bothhands available to work.

TekSpeech and SAP - A Logical Pairing

Delivering on its mission to develop and deliverproducts that enhance and facilitate the use ofSAP® R/3® and the mySAP™ e-business platform, the Psion Teklogix Integration ServicesGroup (ISG) developed TEKConsole.

A complementary technology to SAP Console,TEKConsole dramatically enhancesthe mobile computing efficiency of SAP Consoleby extending its performance, features, connec-tivity and functionality.

Working closely with SAP LES™ developmentteams in Walldorf, Germany and Tel Aviv Israel,Psion Teklogix has been involved with SAPConsole from its initial testing, to the implemen-tation of the largest SAP Console system in theworld.

TEKConsole has three distinct modes of operation; a high performance I/O engine,a web enabler for Mobile Data Entry transactions and an entry level framework tosupport the extension of any mySAP or SAP R/3transaction.

TEKConsole – First to Optimise RFTraffic for SAPConsole

EXTENDED PERFORMANCETEKConsole includes the Active Console wizardand I/O engine for SAP Console.This uniquepage mode and data caching communicationsengine significantly improves RF performance byoptimising message delivery for wireless mobiletext and browser-enabled appliances. Combinedwith a powerful GUI for network administrationfeaturing ‘set it and forget it’ terminal manage-ment,TEKConsole dramatically enhances themobile computing efficiency of SAP Console.

For local wireless applications,TEKConsole’sActive Console eliminates the inherent problems of using ANSI over telnet: –

• TEKConsole communications is on average,over 10 times more efficient than telnet communications.

• TEKConsole has guaranteed message deliveryto/from the terminal.

• TEKConsole protects against temporary lapses in coverage and communications.

• TEKConsole permits a user to wander out and back into coverage without losing the session or resetting to the beginning of the transaction, unlike telnet where the RF user must contact IT

Services to have the original session terminatedin order to be able to logon to telnet andsubsequently to SAP again since the latest ver-sions of mySAP.com do not allow users to havemultiple sessions.

EXTENDED FEATURES

TEKConsole provides additional features thatextend SAP Console functionality. Mobile DataEntry transactions can be enhanced to add localprinting, or add audible feedback to messages, allwithout any ABAP® coding.

EXTENDED CONNECTIVITY

TEKConsole is the first and only product toweb-enable SAP Console making themySAP.com Mobile Data Entry transactionsseamlessly available on any Internet browser.Any WAP/Web appliance can access MobileData Entry transactions extending these functions to everyone in the mobile workforce.

EXTENDED FUNCTIONALITY

Mobile Data Entry transactions can be modifiedor augmented with custom transactions by usingthe ABAP Workbench®.All modifications arecompletely transparent to TEKConsole. In theevent that a standard SAP transaction, (not currently within the Mobile Data Entry set)requires RF enabling,TEKConsole’s ApplicationFramework utilises many of same Active Wizardtechnologies available in the Transaction DesignStudio and allows these transactions to be RFenabled.

This mode of operation allows othermySAP.com transactions to be interwoven withthe Mobile Data Entry transactions and providethe mobile user with a complete and comprehensive solution without the need forcustom ABAP.

FEATURES

• High performance I/O communications engine

• Web enabled Mobile Data Entry transactions

• Removes the deficiencies associated with telnet

• Upwardly compatible with TekRF™

• Local printing and audible feedback

• Explorer-friendly, intuitive Graphical User Interface and network administration

• Supports multiple languages (including multi-byte languages such as Chinese)

• Remote maintenance capability facilitates software deployment and device management

• Development relationship with SAP® ensures functional transparency between SAP Console and TEKConsole.

TEKConsole Enhances and Extends SAP Console Functionality

Optimises wireless performance

Introductionby lewis Marston - Rocket ConsultingImplementing SAP Warehouse Management (WM) solutions successfully can be a challenge, getting the most out of them issomething completely different and this is where the specialist consultants from Rocket Consulting come into their own. Providingmarket-leading skills and experience in the design and implementa-tion of SAP Warehouse Management and Logistics Execution solutions, Rocket helps its customers to realise the full benefits fromthe functionally rich SAP Logistics Execution software. SAP Warehouse Management SAP WM provides the capability forthe connection of Mobile Data Entry (MDE) devices, such as PsionTeklogix Radio Data Terminals (RDT’s), Speech Terminals, and RFIDtags. Customers implementing MDE based systems benefit from thevalue added by the Psion Teklogix - Rocket partnership whichensures a seamless solution from a single team.

Enhancing a paper-based warehouse operation with MDE devicesprovides improvement to efficiency and accuracy, but it does notchange the fundamental rules governing the presentation of work tothe warehouse resources. It is these rules that dictate the timing,sequencing, and allocation of warehouse activities to the availableworkforce, as well as the material flows through the warehouse, thegranularity of system control and detail of monitoring available towarehouse supervisors.

How do you maximise the return from the warehouse resources?It is this question that SAP has addressed with its latest addition tothe Logistics Execution System module. The optional Task andResource Management (TRM) component works seamlessly with theSAP Warehouse Management module, enhancing the functionalityand providing a platform for optimal operation.

While a well designed SAP WM solution can be sufficient for someoperations, factors such as process complexity, layout, throughput,number and type of resources, and warehouse automation willincrease the likelihood that the site could benefit from the use ofTRM.

How does TRM optimise warehouse operations?The change from an SAP WM only environment to a TRM enhancedenvironment is at the simplest level one from Static to Dynamic. Thisis illustrated in the table below.

What benefits does this provide?Improved Resource Efficiency and More Optimal Routing Tasks areallocated to resources based on capacity (how much and what aresource can carry), qualification (where the resource can work),physical location (where the resource is and where the next tasks is),task duration, task due date, and task priority.

Optimal Material FlowsTRM is highly flexible in the definition of material flows, allowinggreater control and optimisation of warehouse activities. TRM also provides the potential for control and integration of warehouse automation devices, for example Automatic Storage andRecovery Systems, Conveyors, Pallet Wrapping Stations in to the SAPmaterial flow.

Improved Operational Management ToolsHigher visibility of warehouse activities, combined with proactivealert driven issue management provides greater control to warehousemanagers and quicker issue resolutions.

Improved Customer ServiceAn optimised warehouse contributes to an optimised supply chain,which means a better service and shorter lead-times to your customers and improved relations with other partners/suppliers inyour network.

Improved Return on InvestmentOptimised warehouse processes contribute to reduced storage andhandling costs per unit, either through increased throughput capacityfrom a fixed labour force or decreased labour requirements andreduced operations costs.

How does TRM work?TRM provides improved representation of the physical elements ofyour operation within SAP, including the layout and resources (bothworkers and equipment). Attributes are then held against theseobjects to define how they behave, for example:

• An aisle only allows a fixed number of trucks in at any one time,• Restrictions on where workers can and cannot work.• Preferences to ensure that devices carry out the tasks they are

best suited to, only performing other activities when they have spare capacity.

Tasks that need to be carried out have priorities that are calculatedby the system based on when they need to be completed, how longthey will take, and relationships to other tasks.Finally when a resource (combination of device and worker) is readyto carry out a task the system will compare the physical attributesand the tasks to be executed, with the optimal task presented to theresource. An adaptable priority model allows in depth control of theoptimisation process to suit your operation.

So where do you look next for additional improvements?

Yard Management - extending operational improvements outside thefour walls Implementing SAP Warehouse Management in conjunction with SAP Yard Management expands the opportunity foroperational optimisation from the activities within the traditional four-walls to include the activities in the Yard.

SAP Yard Management (YM) is another optional Logistics ExecutionSystems component that can be used with or without SAP WM (independently of TRM) to manage a sites yard activities, for example:• Booking of inbound/outbound vehicles or trailers (Means of

Transport) for warehouse doors and staging lanes.• Gatehouse activities (check-in, check-out, refusal, rebooking)• Managing onsite Means of Transport (transfer to/from parking

areas, doors)For the best results, many of the YM activities can be executedthrough Mobile Data Entry equipment. While SAP YM is a capable Yard Management solution the true benefits are seen when used in conjunction with an SAP WarehouseManagement solution, where YM integrates and expands the WMfunctions providing potential for further benefits through process optimisation, reporting and data sharing, which in turn provides tangible benefits and process improvements.

“An efficient Yard means a more optimal warehouse operation”Benefits of SAP Yard Management Improved Yard ControlReal time control of yard activities through Mobile Data Equipment.Higher visibility of yard activities combined with proactive alert drivenissue management provides greater control to yard and warehousemanagers and improved issue resolution/avoidance.

Warehouse optimisation through Yard ManagementTruck planning can help optimise warehouse activity by reducingtravel time during putaway or picking. System proposals can automate the planning process.

Increased IntegrationYard Management integrates seamlessly into the other SAP LogisticsExecution System components (shipping, transportation, warehousemanagement, cross-docking), further increasing the cohesion of thesupply chain while reducing the data duplication required when usinga separate YM system. Process visibility is increased.

Improved Return on InvestmentOptimised warehouse processes contribute to reduced storage andhandling costs per unit.Well-planned yard activities increase efficiency of the yard givingincreased capacity or reduced labour requirements.How does Yard Management automatically plan vehicles?During the implementation process, organisational relationships aremade between elements of the warehouse and the yard (storageareas, staging lanes, doors). Through these relationships YardManagement can calculate and propose the most optimalloading/unloading doors based on the content of an incoming vehicle, and where that content would ideally be stored within thewarehouse.

Is that all you can do to optimise your warehouse?Many other features within the SAP Logistics Execution System soft-ware module are available to help you support the ever-increasingnumber of activities demanded from the modern supply chain, suchas value added services to support customer specific requirements,cross-docking to help with faster throughput and reduced inventoryholdings, warehouse automation, supplier and carrier collaborationfor reduced handling times, parcel tracking for improved customerservice and visibility.

To learn more, please contact Psion Teklogix on 01628 648800, or Rocket Consulting on 08707 605660 or visit www.psionteklogix.co.uk/rocketconsulting.

Optimising Warehouse Operations with SAP

Task and Resource ManagementOperator logs on as a Resource comprising:- Worker- Equipment (e.g. Reach Truck)

Dynamic pool of tasks, prioritised and presented to the most appropriate resourcebased on physical location, qualifications,preferences, and priorities of tasks

Multi-step material movements givingincrease control of physical process andoptimal use of resources allowing differentresource to execute each step

Warehouse ManagementOperator logs on as a User

Static queues of work forpresented sequentially

Simple material movements(source to destination) not necessarily representing thephysical flow

Yes, have implemented mobile data solution

Yes, have implemented task and resource management solution

Trucks just use the next available doors, the yard doesn’t effect the warehouse, does it?

Efficient and Accurate Operation

Optimised Warehouse Operation

Optimised Yard

✔

✖

✔

Is Implementing SAP Warehouse Management and Logistics Execution Rocket Science? We think so.

Rocket Consulting focuses on meeting the demands of customer’s warehouse management and supplychain operations through the design, implementation,and optimisation of systems solutions using on theworld-leading software from SAP.

With over ten years experience in the logistics field ourskilled team brings a valuable combination of technical and operational knowledge, best practices, fresh thinking to youroperation, supported by a network of carefully selected partners to ensure the right skill for every aspect of your project.

Our solutions can help optimise your warehouse task andresource management, improve picking accuracy and warehouse efficiency, and improve the integration and effectiveness of your supply chain.

To discover how Rocket Consulting can help you visitour web-site www.rocket-consulting.co.uk or call uson 08707 60 56 60.

www.psionteklogix.co.uk

Psion Teklogix UK Ltd.Unit Q, Bourne End Business Park, Cores End RoadBourne End, Bucks. SL8 5AS. Tel: 01628 648800

Support Services

Can you afford to be with outyour RF SystemA full range of support contracts are available 24/7 to support yourmobile solution.

• Online “Real Time” all the time

• Helpdesk hotline

• Fully interactive

Technical Support, Comprehensive SolutionSupport and TekNET Online.

The technical support that Psion Teklogix offer both their users andtheir partners covers a wide range of services most of which are provided “on-line” via Teknet: www.psionteklogix.co.uk/teknet

• Hot line support 24/7• Remote diagnostics and problem rectification• Triggering repairs on-site

• Building SDK (Software Development Kit) or API type supports

• On-line access, for each and every customer, via the dedicated Intranet Teknet, to the records of all interventions and to the general configuration of one or more sites

• Uploading “patches” and software updates• Acces to the FAQ and other on-line technical data• Real Time visibility of open trouble tickets• Historical / Trend Analysis of site performance

TekNET

Psion Teklogix Hardware Products

Map RF V.2

WEEE &

RoHS

COMPLI

ANT

• Simplify and automate the monitoring,configuration and software management or wireless LANs

• Minimise downtime and lost productivity withimmediate fault identification

• Enhance systems performance

• MapRF works with all SNMP based network products

• Ensure accessibility with web-based interface

OVER THREE DECADES OF MANUFACTURING EXCELLENCE

PSION

1981 Psion was founded by U.K.scientist David Potter

1984 Psion Organiser was launched

1996 Psion Industrial was formed

1998 Symbian joint venture created

1999 Psion Industrial was renamed Psion Enterprise

TEKLOGIX

Teklogix was founded by Canadianentrepreneurs

Teklogix introduced wireless real-time data collection solutions

Teklogix opened first U.S. office

Teklogix was expanded to Europe and Pacific Rim

Teklogix IPO on Toronto Stock1995Exchange

Teklogix was expanded toSouthAmerica

2000 Teklogix was acquired by Psion PLC and became Psion Teklogix Inc.

2003 Psion Teklogix entered Chinese market with office in Shanghai

2004 Psion Teklogix opens offices in Japan and a third in China

1967

1980

1988

1992

1995

1996

Key Milestones