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    ABCs of WorkflowA GUIDE TO STREAMLINED PRODUCTION

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    iii

    ABCs of Workflow

    A Guide to Streamlined Production

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    iv v

    Contents

    IntroductionIntroduction 1

    Enabling Factors 3

    What is WorkflowWorkflow: What It Isand What It Is Not 5

    Its More Than a Box Its a Toolbox 6

    Receiving and Preparing Files 7

    Composition 8

    Its All About the CustomerArtwork, Images and Fonts 11

    Preflighting 12

    PDF or PostScript? 12

    Processing JobsProofing 15

    Remote Proofing 16

    Soft Proofing 16

    Color Management 16

    Trapping 17Imposition and Preparing for Print 18

    RIP 19

    Output Management 19

    Variable Data Printing 19

    Archiving 20Post-Press 20

    Focus on Finishing First 20

    The Business of WorkflowEstimating 21

    Quoting 22

    Planning 22

    Scheduling 23

    Getting Paid 23Supply Chain Management 24

    The Role of JDF and CIMThe Role of JDF and CIM 25

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    vi Introduction 1

    Introduction

    Shorter runs. Reduced turnaround times. Increased pricing pressure. Viable

    alternatives to print. These are just a few of the trends that are affecting theprinting industry. And none of them are going away anytime soon. While sup-

    pliers to the industry are continuing to deliver more hardware features and

    functionality at a better price performance as technology continues to evolve,

    suppliers and service providers alike have come to the conclusion that bet-

    ter, faster, cheaper hardware, while important, is not the ultimate solution to

    addressing the impact of these trends.

    Instead, increased focus is being placed on improving the flow of work through

    the printing operation, from the initial customer inquiry through shipping of final

    product. Producing more work with

    the same resourcesthat is, improv-

    ing efficiency throughout the entire

    operationis the key to running a

    more profitable operation. And a

    guaranteed method for achieving that

    result is the deployment of a rational,

    logical path for work coming into the

    operation, using as much integration

    and automation as possible.

    Of course, manufacturing a printed

    product has not historically lent itself

    to deploying process automation in the same way that manufacturers of

    appliances, apparel and automobiles have been doing for years. But the good

    news for the graphic arts industry is that process automation is finally feasible,

    despite the fact that we are still essentially in the business of manufacturing

    custom products.

    IntroductionMaking the Right ChoicesWhat About Existing Equipment and Software? 29Build or Buy? 29

    The Hidden Costs of Workflow 31

    Staff Training 31

    Customer Education 31

    Infrastructure Investments 32

    Planning a Smooth Implementation 32

    Selling and Marketing Your New Capabilities 32

    EFI Workflow SolutionsInteroperabilitya Critical Consideration 34

    EFI PrinterSite, EFI PrinterSite Exchange, EFI PrintSmith Site 34EFI Digital StoreFront 34

    Third Party Web, Prepress and VDP Applications 35

    EFI Print MIS Solutions: Hagen, Logic, PSI and PrintSmith 35

    EFI JDF Connector 36EFI OneFlow 36

    EFI ColorProof with Best Technology 37

    EFI PrintFlow and AutoCount 37

    EFI Balance and EFI MicroPress 38

    EFI Fiery 38

    EFI Fiery Graphic Arts Package 38

    Glossary

    That is what workflow is all

    aboutautomating and integrating

    the process of manufacturing

    printed products to ensure a

    rational, logical flow of work from

    customer engagement through

    delivery of the printed piece.

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    2 Introduction Introduction 3

    And that is what workflow is all aboutautomating and integrating the pro-

    cess of manufacturing printed products to ensure a rational, logical flow of

    work from customer engagement through delivery of the printed piece. Its

    about doing more with less and delivering more customer value. Its about

    differentiating yourself in a marketplace where high quality and competitive

    price levels are a given. Its about relieving your staff of the burden of perform-

    ing non-productive repetitive tasks and unleashing their creativity to develop

    value-added services that will generate new revenue streams. Its about better

    positioning yourself for continued growth in the future regardless of the accel-

    erating changes that are coming your way in an industry that is more dynamic

    than ever before.

    Enabling Factors

    What are the major developments that have made possible a more streamlined print

    manufacturing process in an industry where it sometimes feels as though nothing

    has changed since Johannes Gutenberg invented movable typeor at least since

    offset printing began to gain ground in the early part of the last century?

    There are two critical enablers that have contributed to the accelerated pace of

    change and brought more efficient manufacturing processes within our reach:

    A print production process that is increasingly driven by digitalthe sub-

    mission of digital files, digital proofing, digital print devices, the flow ofinformation to computer systems that manage both production and the

    back office; and

    The development ofand compliance witha robust set of industry stan-

    dards that ensures that the disparate parts of the production and manage-

    ment process can communicate amongst themselves in a meaningful way.

    Suppliers to the graphic arts industry have

    embraced the work of CIP4 (The International

    Cooperation for the Integration of Processes

    in Prepress, Press and Postpress, an industry

    standards body founded in 1995 as a joint ini-

    tiative of vendors for the graphic arts industry).

    And you can barely open a trade publication or

    read a press release without reading about JDF (Job Definition Format) whose

    most prominent features, according to CIP4, are its ability to carry a print job

    from genesis through completion, its ability to bridge the communication gapbetween production and Management Information Services, and its ability

    to do so under nearly any precondition. This is a powerful confluence of fac-

    tors that has changed the printing industry forever. It is enabling us to deploy

    more flexible manufacturing configurations and to gain more control over the

    production process in a constantly changing environment. And workflow is at

    the heart of it.

    The good news for the graphic arts industry is

    that process automation is finally feasible,

    This is a powerful con-

    fluence of factors that

    has changed the printing

    industry forever.

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    4 Introduction What is Workflow 5

    What is Workflow

    Workflow: What It Isand What It Is Not

    Workflow is not

    a brand or a boxed solution although a number

    of suppliers do offer workflow product suites with

    excellent functionality and productivity. While one of

    these workflow suites might very well meet all your

    needs, it is important to understand how they stack

    up relative to flexibility, scalability and compliance

    with standards so that you can ensure that workflow

    solutions you invest in today will meet your needs

    tomorrow as well.

    An effective workflow will comprehend all aspects of

    production and business management, incorporat-

    ing as much automation as possible across products

    and solutions from multiple vendors. Above all, an

    effective workflow will eliminate unnecessary rekey-

    ingor better yet, the need for any keying at all,

    reducing errors and speeding the job through theproduction process.

    Workflow is The execution of and the

    interaction between

    Receiving and

    preparing files

    Proofing

    Imposition and Preparing

    for Print

    RIP and Print

    Post-Press (Finishing)

    Archiving

    The Business of Print

    Supply Chain

    Management

    The key is not to key! Capture data at

    the source, or only key in once

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    6 What is Workflow What is Workflow 7

    Its More Than a Box Its a Toolbox

    Whether you buy a pre-packaged workflow or build your own, there is obvi-

    ously more to implementation than cracking the shrink wrap on a box and

    running Set-Up from a CD. Workflow lies at the heart of your businessit is, in

    fact, your business. And changing the way your company manufactures print

    will affect every corner of your organizationpeople, processes, and technol-

    ogy. This is not a trivial task and should not be taken lightly. And regardless of

    the approach you choose, you will find a need to customize the workflow to

    the needs of your particular business and your customers. The important thing

    is to establish a standardized workflow with operating procedures that can beapplied no matter what type of job you receive.

    Lets take a look at the individual process steps and the implications of auto-

    mating workflow. You are no doubt already performing all of these activities;

    the goal of implementing an integrated, automated workflow is to allow you to

    perform them betterfaster and with less human intervention and opportunity

    for error, ultimately saving you time and money, positioning you to provide

    exceptional customer service. Lets face it, one of the most significant differen-

    tiators for any business in any industry is customer service. If you dont provide

    an exceptional customer experience (and the bar is being raised every day),

    your customers will seek other alternatives. Dont lose sight of the customer

    as you reinvent your production workflow.

    Receiving and Preparing Files

    The majority of work today is being receivedor could be receivedin elec-

    tronic form. Files can be delivered on electronic media, uploaded to an FTP

    site, attached to an e-mail or provided via a Web job submission tool. Receiving

    files electronically versus in hardcopy or film format eliminates stepsand

    timefrom the production process, for both you and the customer. Even if

    customers are starting with paper documents, it can often be easier for them

    to scan their files and transmit them electronically than to deliver hardcopy

    originals. Scanners are inexpensive, and accessible in most offices. And most

    networked copier/printers these days have a scan-to-file feature that makesconversion of paper to digital easy. Many scanning solutions, whether using a

    standalone scanner or a networked copier/printer, have the ability to produce

    PDF filesa de facto file transmission standard that can be viewed on almost

    any computing platform and edited with readily available software. Developed

    by Adobe but placed in the public domain to encourage third party develop-

    ment, PDF delivers smaller file sizes than native scan formats because it has

    file compression built in to it.

    EFIs OneFlow provides theoperator with a graphical inter-face that unifies all the toolsyou need for Digital and Analogprepress work into one easy-to-use control center.

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    8 What is Workflow What is Workflow 9

    Composition

    Print shops have varying levels of involvement in document composition. Some

    shops simply receive print ready files or camera ready paper-based materi-

    als, faithfully reproducing them according to customer direction. Others may

    offer graphic design or other types of creative services. Besides Adobe Acrobat

    to handle PDF files, there are a few other nativeor document creationappli-

    cations that are commonly used to create files for print. These include:

    Adobe InDesign. Relatively new

    to the market but experiencing a

    high rate of adoption, this desktop

    publishing package integrates

    with other popular Adobe prod-

    ucts, including Acrobat (which

    generates PDF), Illustrator and

    PhotoShop, which are staples in

    the graphic arts industry. Adobe

    products all utilize a similar

    user interface, including menus,

    keystrokes and tools, making it

    easy for users familiar with one

    package to quickly learn another.

    InDesign also supports publishing

    to other media than print, includ-

    ing Web, e-books and more.

    Microsoft Office. Consisting of Word, Excel, PowerPoint and Outlook,Microsoft Office is the most widely used application suite in the corporate

    world. As powerful and convenient as these applications are for the office

    user, they are not designed to create complex, high-production-value docu-

    ments for commercial printing. Nonetheless, printers have little choice but

    to accept files generated by Microsoft Office applications and to learn how

    to process them efficiently.

    Microsoft Publisher. This is a Windows-only application (does not operate

    on the Apple Macintosh) and is commonly bundled with PCs. It is a low-end

    document layout application that is not known for its print friendliness,

    but like Office, is in increasingly common use in the corporate and home

    markets, and thus processes for handling Publisher files should be in place.

    QuarkXPress. QuarkXPress has long been the leading electronic publishing

    software, although Adobe InDesign has been gaining in popularity. Quark

    has encouraged the third-party development community to develop what

    the company calls XTensions, software plug-ins that can add increased func-

    tionality to the base product. With QuarkXPress and a set of XTensions, thegraphic arts service provider has the tools required to create, design and

    deliver high-quality documents for both print and electronic media.

    It is important for the graphic arts service provider to have these applications

    as well as any other applications common to the service providers customer

    baseon hand in order to deal with not only last minute changes to native files

    in lieu of sending them back to the originator, but also to properly process the

    files for printing. For example, a customer might want to produce a catalog in

    Macromedia Freehand. While this could be the printers worst nightmare, it is

    even more of a nightmare if the printer does not have access to Macromedia

    Freehand! Thus, these applications become a key element of the workflow tool-

    box. One potential way to avoid the necessity of maintaining copies of a large

    number of document creation packages is to advocate that your customers

    submit their jobs in PDF format. For those that are willing to do so, you may

    need to help them do this, either through training or provision of toolsan

    investment that will be well worth your time.

    As a further note, along with Web submission of print projects comes an

    opportunity to add more services, including the establishment of a Web docu-

    ment repository to make it easier for customers to manage their files and to

    submit work for reprinting. The graphic arts service provider who has this

    capability may also wish to offer customers the ability to work with a database

    of pre-designed templates that protect their brand integrity but allow dealers,

    franchisees, agents and sales staff to localize brochures within a defined set of

    guidelines. This can significant increase the volume of work the print service

    provider receives, as well as deliver market differentiation. Templates can be

    created using the native application packages we have discussed here.

    Page layout applications like Adobes InDesign havelong been a staple for professional users creatingdocuments for print production. Your workflowenvironment must be flexible enough to workwith your customers input files no matter whatapplication they use to create them.

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    10 What is Workflow It's All About the Customer 11

    Its All About

    the Customer

    Artwork, Images and Fonts

    Managing images and fonts is critical to a smooth production process. Missing

    images or fonts can cause a job to print or image incorrectly, or even cause theprinting or imaging process to fail, resulting in delays and added costs.

    Tools such as Extensis Suitcase and Font Reserve, both popular font managers,

    allow the management of fonts in both Windows and Macintosh environments,

    are used in most prepress environments and are widely used by designers as

    well. These products make it easy to manage, organize, preview and work with

    fonts. These tools are especially important when using Mac OS X. For the print

    service provider who accepts print-ready PDF files, it is important to ensure that

    the PDF is created with fonts embedded in order to guarantee accurate printing.

    Artwork and images are primarily provided in digital format in todays world.

    These could be digital photos or other imagery in raster or bitmap format, or illus-

    trations (drawings) created in applications such as Adobe Illustrator, in vector for-

    mat. Vector files tend to be much smaller in size than bitmap or raster images.

    Bitmap images can be stored in either CMYK or RGB format. Historically,

    images were primarily delivered in CMYK format, but with the increased preva-

    lence of digital cameras, which produce images in RGB format, RGB workflows

    are an increasing requirement for management and processing of images.

    Materials provided on hardcopy or film can be scanned to a bitmap format.

    Leaving RGB images in RGB format offers the most workflow flexibility. Images

    can be fine-tuned in RGB, and then converted to CMYK at the last minute for

    printing (if conversion is necessary at allif your intended output device is a

    digital printer, you might be able to skip this step entirely).

    As the number of images, artwork files and even fonts that the graphic arts

    service provider must manage continues to grow exponentially, simply storing

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    12 It's All About the Customer It's All About the Customer 13

    Before PDF workflow, jobs would be sent to a proprietary workflow system as

    PostScript and converted to an internal format. An example of such a legacy

    proprietary format would be the CT/LW format employed by Creos Brisque

    workflow. Workflow processes would then be applied and problems fixed with-

    in the proprietary format. Once the file was converted to the internal format,

    job files were no longer susceptible to the problems associated with the native

    applications that created them. However, because the format that these work-

    flow systems employ is proprietary, only the tools within the workflow system

    can be used to perform operations on the jobi.e., preflighting, trapping,

    imposition, etc., all needed to be performed using proprietary technology.

    PDF workflow, on the other hand, offers all of the advantages of working with

    the job in one convenient format, but adds the benefit of the ability to use

    a large variety of tools from multiple vendors because the PDF format has

    become an industry standard. There are a wide variety of PDF tools and plug-

    ins readily available in the market that can meet just about every need.

    these files within a hierarchical (or folder) file structure rapidly becomes inad-

    equate. To overcome this inefficiency, many graphic arts service providers have

    implemented some type of content management database solution. Full details

    about content management are beyond the scope of this booklet, but a simple

    Internet search will generate significant information on the subject.

    Preflighting

    It is no surprise that graphic arts service providers commonly receive problem

    filesfiles that are missing images, artwork or fonts or have other errors that

    affect their ability to print correctly. Processes should be in place to address themost common file errors, and in promising delivery dates, extra time should

    be allowed where possible

    to deal with unexpected file

    problems. There are a num-

    ber of tools available to auto-

    matically process incoming

    files, identifying errorsand

    often fixes for those errors

    as well. This process is called

    preflighting. Some preflighting software even has self healing properties that

    can automatically fix problems during preflight. Common preflight applica-

    tions include Enfocus PitStop (a PDF preflight tool), Extensis Preflight Pro and

    Markzware FlightCheck.

    PDF or PostScript?

    PDF has become an industry standard in corporate environments for document

    distribution and now for pre-production workflow applications. Regardless of

    whether customers are supplying PDF files as input to the print production

    process, PDF can be employed as a labor- and time-saving tool in the workflow.

    And there are many advantages that can be gained by converting files to PDF

    as they enter the production workflow.

    Whereas a PostScript workflow makes you reprocess the entire file (or job) to

    fix something on a page, with a PDF workflow you can select, view, and modify

    a particular page or the entire job. The ability to process jobs in this way has

    been important in high end production workflow for some time, and now it is

    just as important for smaller shops that also need the ability to work on jobs in

    the most efficient manner possible.

    Modern PDF workflows provide numerous advantages over legacy Postscript RIP work-flows. Jobs enter the workflow either as PDF, or from a variety of native filescustomersdont have to supply PDF files, but they can. Other advantages include the ability to workon customer jobs using your choice of off-the-shelf tools, and the ability to change pagesfor revisions and corrections at any point before output.

    There are a number of tools available

    to automatically process incoming files,

    identifying errorsand often fixes for

    those errors as well.

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    14 It's All About the Customer Processing Jobs 15

    Processing Jobs

    Proofing

    The importance of proofing in the print production cycle cannot be underesti-

    mated. Basically, with a proof you are presenting the customer with a proto-type of the final product you are going to manufacture. And the customer will

    expect the final product to look like the proof in one way or another. Proofing

    is how you communicate what you are going to produce and set customer

    expectations. Most graphic arts workflows encompass three different types of

    proofing processes:

    Content, or Preliminary

    Position, or Page Imposition

    Contractthe final proof against which the job is produced

    A Summary of proofing technologies and their appropriateness for customer applications.

    Proof Type Color Laser B&W Laser Inkjet Halftone PDF Monitor

    Content X X X X X

    Position X X X X X

    Contract X X X

    Depending upon the complexity of the job and the individual customer require-

    ments, some or all of these proofing stages may need to be included. Your

    workflow system needs to provide the ability to generate any and all of the

    different types of proofs your customer relationships will require. It should also

    be noted that as color calibration tools continue to improve, you can expect to

    see a migration to PDF or monitor proofs for certain types of contract proofs,

    particularly in short-run, quick-turn applications where moving hardcopy

    proofs around adversely affects an already tight cycle time.

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    16 Processing Jobs Processing Jobs 17

    Corporate CustomerNew York

    PrepressWorkstation

    PrepressWorkstation

    Inkjet Proofer

    Internet

    Proofing Server

    Inkjet/Laser

    Inkjet/Laser

    Corporate CustomerSan Francisco

    Remote Proofing

    With the proliferation of high-quality, relatively inexpensive inkjet proofing

    devices, much of the proofing that was historically done at the print produc-

    tion plant can now by done at the customer site. This is called remote proofing

    and it requires careful color management on the part of the printer and the

    customer to ensure color integrity between the two sites.

    Soft Proofing

    Soft proofing, or proofing on a computer screen, is gaining in popularity and there

    are a number of products available that make it easy to incorporate soft proofing

    into the production workflow. By its very nature, soft proofing is less expensive and

    time consuming than other proofing methods. Soft proofing can easily be used for

    the content and position steps of the process, and with appropriate color calibration

    of computer monitors, may also be acceptable for contract proofing as well.

    Color Management

    A brief word about the complex topic of color management, an essential ele-

    ment of digital workflow, is appropriate here. The purpose of color manage-

    ment is to ensure that color values remain the same throughout the entire

    process, including scanners, monitors, proofing devices, plate setters, digital

    print devices and presses. Color management profiles, sometimes called look-

    up tables or LUTs, are digital representations of each devices ability to process

    the color information it receives from other devices in the workflow. Color

    values are mapped from one device to another to maintain color integrity from

    input to output.

    While color management still requires a fair amount of expertise to ensure the

    best color integrity throughout the entire process, color management solutions are

    becoming smarter and more capable and can even allow customer involvement in

    color-managed operations. Nonetheless, it is important to ensure that you have a

    solid process in places to deliver color quality, consistency and repeatability.

    Standards play a role in color management as well, with the International Color

    Consortium (ICC) playing a leading role. The ICC has established standards for

    creating ICC profiles, which are digital files with embedded information that

    adjusts or corrects color and grayscale information based on the characteristics

    or deficiencies of a device in a digital workflow, such as a scanner, digital cam-

    era, monitor, digital printer, or printing press. ICC profiles can be interpreted by

    any operating system or application that is compliant with the specification and

    can also be embedded in images and documents to facilitate the movement of

    color information among devices and networks.

    Trapping

    One final and important step in preparing a file for print is trappingthe pro-

    cess of controlling how two colors that meet in a printed piece will interact with

    one another. Trapping prevents inappropriate overlapping of colors, as well as

    white spaces appearing between adjacent color elements. In a digital workflow,

    trapping is an automated part of the process, although some manual inspec-

    tion may still be required.

    With .5 point trap(magnified)

    With OverprintWithout Trap

    Remote and Soft proofing can help save timeand money by significantly reducing the timebetween proofs and approvals, and by reducingcourier charges.

    Trapping determines how two colors interact when they meet on the page. Trapping software builtinto a workflow system can automatically set the parameters of traps where the colors meet.

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    18 Processing Jobs Processing Jobs 19

    Imposition and Preparing for Print

    Now that you have an error-free color-managed file in hand, the next step is

    to actually produce the output, either by generating plates for an offset press

    or preparing the file for printing on a digital output device, or in the case of a

    hybrid workflow, quite possibly to both. Flexibility in this stage of the production

    process is critical. With the reduced cycle times inherent in a fast-paced environ-

    ment, it is increasingly common for a buyer to request a shorter (digital) run of,

    for example, a brochure required for a trade show with a tight turnaround time,

    while at the same a longer production run (offset) is produced for later distribu-

    tion. Or in the case of a variable data project, static data may be printed using

    offset (often termed offset shells) with variable data overprinted on a black &

    white or color digital output device. An effective digital workflow must be struc-

    tured to accommodate this increasingly common hybrid approach.

    Depending upon the job content, finishing requirements and target output device,

    an imposition step will most likely be required. Imposition is the arrangement of

    pages on a press sheet so that they will be in correct order after the printed sheets

    are gathered, cut and bound. Imposition is also used to make the most effective

    use of a press sheet; for example, an A4 two-sided brochure may be printed two-

    up (two images on a sheet), four-up (four images on a sheet), or even eight-up

    (eight images on a sheet) depending upon the size of sheet the digital or offset

    press can accommodate and the unit count being produced.

    RIP

    The final phase prior to actually producing images on plates or digital presses

    is the RIPor Raster Image Processor. This step transforms the preflighted,

    trapped, imposed, and color managed file into a format that is understandable

    by the output device, whether it is a plate maker or digital press.

    Most RIPs are PostScript based and either license technology from Adobe or utilize

    clone software developed based on published Adobe PostScript standards.

    Many RIPs support distributed processing for workload balancing and improved

    productivity. Some vendors have created software that separates the RIP,screening and output device-driver processes so that screening the file and driv-

    ing the output device dont cause a bottleneck in a particular server. The RIPping

    process is generally output-device specific, which could result in the file being

    RIPped twice in some workflows. However, post-RIPped files can be stored for

    later reprinting by most print servers.

    Output Management

    Once the file is RIPped, it is important to

    have maximum control over how it is

    output, regardless of whether it is being

    output to a digital print engine, CTP

    device, proofing device or a monitor

    for soft proofing. Some output man-

    agement solutions are capable of

    separating color from black & white

    pages to ensure utilization of the

    most cost effective printing technology

    on a page-by-page basis, including insertion of

    appropriate commands to ensure proper reassembly of

    the job later in the workflow.

    Variable Data Printing

    As customer databases and the price/performance of color digital print engines

    improve, one-to-one communications using variable data printing is gaining

    ground. Please refer to EFIs ABCs of VDP: A Variable Data Printing Basics Guide,

    for more information on this topic.

    Imposition is the processof arranging a document orjobs pages for the particularconfiguration of a press, sothey can be finished withoutrequiring much manual inter-vention. Imposition software isnecessary to take advantageof output devices that printmore than a single page on asheet, and can automate thesheet layout and/or let theoperator manually control howthe document is imaged.

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    20 Processing Jobs The Business of Workflow 21

    Archiving

    Once the job is complete, the chances are that you may either produce the same

    job again or the customer may ask you to deliver digital media containing the job

    as it was printed. Your workflow must include an easy way to save a job and put it

    on the shelf for later use. In the old days,

    printers stored film on a shelf, and when a

    job reprint was required, the film was used

    to create new plates. Todays equivalent of

    film is a print-ready document stored on

    digital media, either a CD, DVD or tape, orwithin the context of a content management (CM) or hierarchical storage manage-

    ment (HSM) solution. The latter twoCM and HSMare database solutions that

    enable more effective tracking, storage and retrieval of digital files, or digital assets,

    than simply storing CDs, DVDs or tapes on a shelf.

    Post-Press

    Printers like to say that a job is not finished until it

    is finished. Finishing includes cutting, collating, fold-

    ing, stapling or stitching, and binding in a variety of

    ways: saddle stitched booklets, perfect bound books,

    wire or plastic comb binding, even tape binding. Finishing can be either in-line

    (connected directly to the print output device or press); near-line (with finishing

    completed at or near the location of printing) or off-line, meaning that binding

    or finishing is completed as a separate process, usually in a different location

    within the printing operationor even as an outsourced activity.

    Focus on Finishing First

    While a job is not finished until it is finished, an effective workflow must focus

    on finishing first. What are the requirements for the job? How does that affect

    the page imposition? What sheet size(s) lend themselves to the most effective

    processing of the job in the bindery? What bindery equipment is located on-

    site versus work that must be outsourced? What is the bindery workload; will a

    bottleneck in that department cause the job to be late? What makes most sense

    for an individual job, in-line or off-line? These are just a few of the aspects of

    finishing an automated digital workflow must take into consideration early in

    the workflow process.

    The Business

    of Workflow

    In a perfect world, a print job arrives at the shop and is put through its paces

    with no delays, delivered to the customer on timeor even earlyand cus-

    tomer payment is received promptly. We dont, of course, live in a perfect

    world, and workloads experience peaks and valleys. Management of the busi-

    ness aspects of printingestimating, quoting, planning, scheduling, invoicing,

    and management of the supply chain, including inventory management and

    material purchasingare critical elements that must be taken into consider-

    ation when implementing an end-to-end digital workflow.

    Estimating

    Estimating plays several roles in the print pro-

    duction operation. First and foremost, estimating

    determines how much a particular job will cost to

    produce, and what the optimum customer price for

    the job will be. During the course of developing

    an estimate, all of the components of the job are

    identified, and a determination must be made as to

    whether all components are available in inventory

    or some elements might need to be orderedand

    what those order lead times are. The estimator

    must also determine whether certain operations

    need to be outsourced, and what prices and lead

    times are for those operations. And a balance must

    be struck between when the customer needs the product and the availability of

    production resources in order to establish a feasible delivery date.

    There are a wide range of estimating tools and procedures in place in the

    graphic arts industry; not all of them are automated or efficient! In many

    shops, the estimator relies on his or her knowledge and expertise more than

    system capabilities, and may use anything from a pencil and calculator to a

    spreadsheet to a formal estimating package, with the corresponding levels of

    accuracy, productivity and process cost inherent in each.

    Your workflow must include an

    easy way to save a job and put it

    on the shelf for later use.

    A job is not finished

    until it is finished.

    A balance must

    be struck between

    when the customer

    needs the product

    and the availability of

    production resources

    in order to establish a

    feasible delivery date.

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    22 The Business of Workflow The Business of Workflow 23

    Quoting

    Once the estimate has been completed, a formal quote can be prepared for the

    customer. A quote might be generated real time during the course of a Web

    inquiry; it might be formally typed based on work the estimator has done; or it

    could be generated automatically by the estimating system and presented for

    review, modification and approval by an operations manager, sales representa-

    tive, customer service representative or other key staff member.

    Timely and accurate generation of a quote could make the difference between

    securing a job, or not; and it could make the difference between a profitable,

    or not-so-profitable, job.

    Planning

    Once the customer gives the go-ahead, the planning function must determine

    the most effective way to produce the job. Sometimes the production meth-

    odologies will align perfectly with the way the job is estimated; often they do

    not, based on actual workload and production capacity available at the time.

    Planners will also often be responsible for creating imposition schema, order-

    ing materials not available in inventory and scheduling outsourced tasks.

    Scheduling

    A scheduler will then examine the overall shop load, the due dates of the

    various jobs in the queue and strike a scheduling balance that hopefully has

    everything in the shop going out the door on time. Schedulers commonly use

    a white board, post-it notes, constant monitoring of the shop floor and other

    ad hoc procedures to keep things moving smoothly. Individual scheduling

    elements for a job may change multiple times during the process as various

    priorities are balanced. In an increasingly complex and fast-paced world, these

    ad hoc scheduling methods can cause significant workflow inefficiencies. As

    a result, many shops are moving to more automated procedures utilizingdynamic scheduling software. Such automation can enable the consolidation

    of the planning and scheduling steps.

    Getting Paid

    Finally, generating an accurate and timely invoice, either for delivery with the

    job, for inclusion on account-based billing or for separate delivery by mail

    or other means, is critical in an environment where margins may be literally

    paper-thin and cash flows uneven. An inaccurate invoice can cause significant

    delays in getting paid, eat up margins on what might have ordinarily been a

    profitable job, and even result in a frustrated customer.

    An inaccurate invoice can cause significant delays in getting paid,

    eat up margins on what might have ordinarily been a profitable job,

    and even result in a frustrated customer.

    An estimating system can helpyou return quotes to customersmore quickly. Just as important,it will help to ensure that quotesaccurately reflect your realcosts-- resulting in improvedprofitability on each job.

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    24 The Business of Workflow The Role of JDF and CIM 25

    The Role of JDF and CIM

    The key to managing the business of print effectively is the same as the key to

    managing production workflows efficientlyand that is, dont key at all. Or cer-tainly, absolutely minimize the amount of rekeying of data required throughout

    the process. The good news for the graphic arts service provider is that thisfor

    both production and business managementis getting easier every day.

    Thanks to the efforts of CIP4 and its members, huge strides have been made

    toward the finalization of the Job Definition Format (JDF) standard which is the

    cornerstone of the ability to implement computer integrated manufacturing

    (CIM) in the printing industry. The printing industry has been slow to adopt com-

    puter integrated manufacturing (CIM) techniques which have been in use in the

    manufacturing industry at large for quite some time. Because we are a custom

    manufacturing industry, automation can be somewhat problematic as compared

    to manufacturing of such items as food products, apparel and automobiles. A

    further complication has been the lack of consistent communication standards in

    a multivendor environment that would allow disparate systems to easily talk with

    each other as a job is being processed. Thats where JDF comes in.

    The Role of JDF

    and CIMSupply Chain Management

    In addition to managing interactions with customers and the progress of a job

    through production, workflow solutions also play a role in the management of the

    rest of the supply chain. This includes careful management of inventory and of the

    data that flows back and forth between your operation and that of your suppliers.

    For example, effective management of your paper supply can result in significant

    cost savings. Paper is the most expensive single component of a print job and it

    costs money to have excess paper in storage. Effective supply chain management

    will ensure that the appropriate paper is available when a job is scheduled to be

    produced without requiring an excessive paper inventory.

    Another aspect of supply chain management is managing outsourced service pro-

    viders such as bindery trade shops. It is important to understand all costs through-

    out the entire production process, whether the costs are incurred internally or via

    an outside supplier. Waiting for suppliers to invoice you before you, in turn, can

    invoice your customer can have a significant, negative impact on cash flow.

    Supply chain management also encompasses managing downstream sup-

    pliers such as mailing services and shippers. Timely exchange of information

    is critical to ensuring customer satisfactionif the job gets delivered a week

    late or if the mailing doesnt drop on time, it doesnt matter how beautiful the

    printed piece is; the customer will be unhappy and may choose to eliminateyour firm from his or her supplier base.

    Customers are part of the supply chain, too. An effective workflow solution will

    help you in managing the process of change orders and authorized alterations

    (AAs) from customers. When a customer sends you a change, that change

    needs to be noted and tracked so you can charge for it as appropriate.

    In implementing a workflow solution, be sure to think through the entire pro-

    cess, from start to finish, involved in producing a customer job, leveraging auto-

    mation and integration to cut timeand costout of the process, ensuring an

    uninterrupted flow of data and materials throughout the entire supply chain.

    It is important to understand all costs throughout the entire

    production process, whether the costs are incurred internally or via

    an outside supplier.

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    26 The Role of JDF and CIM The Role of JDF and CIM 27

    JDF (Job Description Format) is a comprehensive XML-based file format

    and emerging industry standard for end-to-end job ticket specifications,

    combined with a message description standard and message interchange

    protocolcalled JMF or Job Messaging Format.

    JDF is designed to streamline information exchange between different appli-

    cations and systems.

    JDF is intended to enable the entire industry, including media, design,

    graphic arts, on demand and e-commerce companies, to implement andwork with individual workflow solutions.

    JDF will allow integration of heterogeneous products from diverse vendors

    to seamless workflow solutions.

    And JDF, through its Job Messaging Format (JMF) component, offers the abil-

    ity for two-way communication between business and production systems.

    But as depicted above, JDF doesnt stand alone; it is part of a suite of things that

    make CIM possible in printing. JDF is a technology that is enabling us to auto-

    mate workflows and it is an enabler for CIM. One often overlooked benefit of JDF

    is its ability to drive increased customer satisfaction for the print service provider.

    Increasing profits is not always about cutting costs. Most printers would agree

    that if they could increase the amount of business flowing into the firm, driving

    up revenues while utilizing the same fixed cost base, the result will be an increase

    in profits. If they could increase business volume, they could make up costs. With

    its full implementation, JDF can help increase customer satisfaction and increase

    business volume. The automation offered by JDF-

    enabled products presents the print service provider

    with a better view, for example, of when a job will

    be completed, improving the ability to comply with

    promised due dates. Thus, it is important to think

    about JDF not only in terms of automation or cutting

    costs, but also in terms of its ability to drive increased

    customer satisfaction.

    With JDF, graphic arts service providers are able to extend an automated com-

    munications capability to the customer, increasing the ability to implement

    a self-service model. While human interaction and relationships will always

    be important in a service business such as ours, customers are increasingly

    desirous of taking advantage of the Internet at a time and from a location that

    is most convenient for them. This includes such capabilities as viewing online

    proofs, checking job status, entering orders, uploading files and accessing

    activity reports. With a fully implemented cross-vendor JDF-enabled workflow,

    customers can even assess the viability of a job prior to submitting itwill the

    design result in the job being too expensive, too time-consuming? These are

    the types of things that often inform the buying decisions for a savvy buyer. To

    the extent an effective self-service model is utilized, productivity is enhanced

    for both the customer and the service provider. The end result is improved cash

    flow and job throughput for the service provider, and improved customer con-

    veniencecontributing to higher retention ratesfor the customer. Of course,

    the service provider can still choose to filter information as appropriate. But the

    traditional separation between customer interfaces and the production opera-

    tion begins to erode, making the entire process much more customer-oriented,

    and much more convenient for all parties to use.

    In a nutshell, JDF, and its JMF component, bring the notion of computer-based

    integration and automation to the printing industry, reducing bottlenecks and

    improving overall business practices. It also comprehends the need to produce

    CIP3

    Business Systems

    Management Systems

    Creation PressPost Press &

    DeliveryPre-Press

    JDF is emerging as the most important technology for interoperability between equipmentand software in the print manufacturing environment. It creates a link between businesssystems, prepress workflow systems and production equipment, from digital output devicesto presses to finishing equipment.

    JDF can help increase

    customer satisfaction

    and increase

    business volume.

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    28 The Role of JDF and CIM Making the Right Choices 29

    Making the

    Right Choices

    What About Existing Equipment and Software?

    As you look toward incorporating JDF-enabled solutions into your workflow,

    you should be looking for solutions that will take into account your existingoperation, helping you incorporate your existing equipment into a computer

    integrated manufacturing (CIM) environment. In other words, a JDF-enabled

    workflow should work with your existing equipment and make it better in some

    way. Solutions that include dynamic scheduling and

    direct machine interfaces can enhance data collec-

    tion and improve your overall production process.

    Keep in mind that with effective workflow, the key

    is not to key. With direct machine interfaces, sen-

    sors, attached to presses and finishing equipment,

    enable a flow of real-time information about the job

    being produced to management and workflow solu-

    tions. Prepress operators should be able to record

    work they have done on a particular job right from their Mac without logging

    it on paper and have that information roll right to the business systems. Over

    time, JDF compliance will become an accepted and mandatory element of all

    graphic arts solutions; but as that transition takes place, and as you are imple-menting your own workflow solutions, look for opportunities to begin taking

    advantage of the power of JDF with each new component you acquire.

    Build or Buy?

    There are several major vendors who offer pre-packaged or modular work-

    flow solutions, from EFIs Balance, Fiery, MicroPress and OneFlow workflow

    solutions to Creos Prinergy or Brisque, to Agfas Apogee, to Heidelbergs

    Prinect. While these solutions will offer answers to some of the knottiest prob-

    lems faced when transitioning a production operation to a digital workflow,

    the likelihood is high that they will not provide all the answers. Thus, while

    pre-packaged solutions may form the basic scaffolding for a customized, end-

    JDF compliance will

    become an accepted

    and mandatory

    element of all graphic

    arts solutions:

    business communications in media other than print, helping customers make

    appropriate choices about what isand what is notprinted, and placing the

    service provider in the position of managing an entire range of multimedia

    communications on behalf of the customer. In a time when the printing indus-

    try is experiencing negligible growth and stiff competition from outside the

    industry, this functionality offers a logical way for graphic arts service provid-

    ers to diversify their portfolio of services, experiencing growth in spite of the

    pressures on print.

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    30 Making the Right Choices Making the Right Choices 31

    to-end digital workflow, they must also be able to be used in conjunction with

    elements from other vendors that will fill out the functionality a shop ultimately

    needs to put in place. So first and foremost, solutions should be assessed in

    terms of their compliance with standards and the ease with which foreign

    elements can be integrated. At the same time, man-

    ufacturers of these solutions should be assessed

    relative to their overall support of standards, the

    likelihood that they will continue to be heavily

    involved in the development and implementation

    of emerging standards, and, of course, their finan-

    cial viabilitywill they be around to support their

    products in the future.

    And keep in mind that the initial cash outlay in a

    workflow investment isnt the only consideration

    when calculating a return on investment (ROI). The

    solution must improve production and business

    efficiencies and enable you to accomplish things you could not do before

    faster and more cost effectively.

    In addition to implementing a digital workflow off of a pre-packaged base, the

    graphic arts service provider has the option to approach workflow from a do-

    it-yourself perspective. Here again, vendors supplying individual components

    must have a heritage of support for standards and a demonstrated ability to

    work well in multivendor environments.

    And in either scenario, make sure the vendor or vendors you select can provide

    the appropriate level of support for your applications, whether by telephone

    or on-site visits, through thorough training and allowing you to act as your

    own parts depot, or any other combination of reliable support metrics that you

    believe will be required to meet your needs.

    The Hidden Costs of Workflow

    No discussion of workflow is complete without an examination of what could

    be categorized as the hidden costs. Acquisition of the hardware and software

    components is a clear hard dollar cost, but there are other elements you should

    keep in mind as you build an investment strategy and consider your true return

    on investment. Here are a few questions you can ask yourselfand your ven-

    dorsrelative to hidden costs.

    Staff Training

    How easy are the new solutions going to be for your staff to use? Are they

    complex and difficult to learn or do they build on a base of knowledge your

    staff already has?

    Who supplies the training, and are there fees associated with those

    training services?

    When a trained employee leaves, how difficult will it be to train a replace-

    ment, and what will be the impact on organizational efficiency?

    Customer Education

    What impact will new operating processes have on customers? One of the

    goals of implementing a digital workflow is to make it easier for customers

    to interact with you; make sure you are achieving that goal.

    What level of training will customers require and how will that training

    be deployed?

    How will you recover costs incurred in customer training activities?

    The initial cash

    outlay in a workflow

    investment isnt the

    only considerationwhen calculating a

    return on investment

    (ROI).

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    32 Making the Right Choices EFI Workflow Solutions 33

    EFI Workflow

    Solutions

    EFIs solutions help its customers deliver better quality printed products,

    streamline their operations, reduce costs, reduce turnaround times, and cap-

    ture business and production information to help drive continuous operational

    improvement. And they are designed to work in multi-vendor environments,

    taking advantage of existing hardware and software and making them better.

    As a software company, EFI is entirely focused on selling software solutions

    based on their own merits, with no hardware agenda. EFI has partnerships and

    alliances with all of the key industry players and is committed, in conjunction

    with its partners, to bringing to market solutions based on open architectures

    and compliant with industry standards.

    EFIs Connected Workflow Strategy touches virtually every step of the print

    production value chain. Lets walk through it:

    Infrastructure Investments

    Do you have adequate networking capability in place to handle the

    increased traffic a digital workflow will entail?

    How about storage? More digital information means more requirement for

    storage, whether online, nearline or offline.

    Do you have the right skills in your employee base? Will you need to add or

    eliminate positions?

    Planning a Smooth Implementation

    As you transition to a new workflow, how will you stage deployment of new

    processes, procedures and equipment without impacting your ability to

    meet customer commitments?

    How will you ensure minimum waste during the testing and transition pro-

    cess? Rework is expensive and customers have little tolerance for delays.

    Selling and Marketing Your New Capabilities

    What marketing materials should you have to help communicate your new

    capabilities to existing and prospective customers?

    What resources are available to help you develop these materials?

    How will you educate your sales force relative to new processes, products

    and capabilities?

    Will a new workflow entail a change in sales compensation plans?

    These are a few of the questions you should be considering as you plan your

    new digital workflow. The answers to these questions will help you more effec-

    tively shape your acquisition strategy.

    The answers to these questions will help you more

    effectively shape your acquisition strategy.

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    34 EFI Workflow Solutions EFI Workflow Solutions 35

    Interoperabilitya Critical Consideration

    Throughout its entire portfolio of offerings, EFI has incorporated compliance

    with the latest industry standards in order to ensure the highest level of

    interoperability possible. While a graphic arts service provider can build an

    end-to-end workflow based solely on products and solutions from EFI and its

    partners, EFI recognizes that the reality of todays world is the need to interop-

    erate in a multivendor environment. Thus, EFI has structured its offerings to be

    able to fit into almost any environment, enabling the graphic arts service pro-

    vider to optimize existing investments and to select best-of-breed components

    based on the needs of the individual shop.

    EFI PrinterSite, EFI PrinterSite Exchange, EFI PrintSmith Site

    Production workflow starts with the customer. Thats why EFI has an Internet

    solution that brings every shape and size of customer closer to the print sup-

    plier by providing an integrated workflow right from concept to production.

    The EFI PrinterSite suite of Internet

    applications provides sales force auto-

    mation and Internet-based fulfillment

    applications for commercial printers.

    EFI PrinterSite Exchange provides

    Intranet and Internet job submission

    with integrated job tickets and work-

    flow automation for the commercial

    print environment.

    EFI PrintSmith Site provides an

    integrated Web storefront for users

    of the popular PrintSmith print man-

    agement system.

    EFI Digital StoreFront

    EFI Digital StoreFront provides job submission, job ticketing and job status

    tracking, along with full-featured e-commerce capabilities. The system creates

    an end-to-end content and commerce workflow from the desktop of the cor-

    porate user, directly to EFI Fiery, Balance and Micropress.

    EFIs PDF generating drivers, included standard with Digital StoreFront, sim-

    plify job submission and can be installed on unlimited corporate desktop work-

    stations to drive traffic to corporate print centers. PDF delivery streamlines

    workflow in the print center by delivering settings-correct files that require

    virtually no operator intervention. The system is fully localized and available

    today in English, French, Italian, German and Spanish. An entry-level version,

    called DSF Express, includes Job Submission and Job Ticketing without e-com-

    merce or add-on modules.

    Third Party Web, Prepress and VDP Applications

    EFI has a long track record of providing open solutions that enable customers

    to configure customized solutions that best suit their individual needs using

    components from a wide range of vendors, equipment and software based on

    technical merit. Because EFI is a leader in the development and implementa-

    tion of industry standards, including extensive involvement in the important

    industry standards bodies, EFIs entire product portfolio is designed to interop-

    erate with offerings from other companies who also embrace open standards,

    including PDF, JDF and PPML.

    EFI Print MIS Solutions: Hagen, Logic, PSI and PrintSmith

    The print production environment is more demanding than ever before. The

    ability for a printing enterprise to stay competitive is dependent on how effec-

    tively it can manage the information inside the plant. Printers need powerful

    software applications to help them connect all of the pieces of the printing

    process to gain efficiencies and better manage their businesses.

    No matter what kind of printing operationfrom digital to sheetfed to webEFI

    has a business and production management solution that will streamline

    operations, provide better visibility

    into costs and finances and increase

    profitability. The industrys best solu-

    tionsEFI Hagen, EFI Logic, EFI PSI

    and EFI PrintSmithmake it easy for

    printers to automate and integrate

    everything from estimating and cost-

    ing to accounting, production man-

    agement and more.

    No matter what kind of printing

    operation, EFI has a business and

    production management solution

    that will streamline operations

    and increase profitability.

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    36 EFI Workflow Solutions EFI Workflow Solutions 37

    EFI ColorProof with Best Technology

    EFI ColorProof is the leading contone proofing solution for

    production environments. EFI ColorProof operates in

    the Windows environment and offers all network

    users up to 15 input channels that can be individu-

    ally configured for quality, color simulation and

    output media. Files can be printed directly on

    virtual PostScript printers or placed into hot fold-

    ers. Everything else is automatic. EFI ColorProof

    supports a wide range of printers from A3+up to 62-inch large-format production devices.

    ColorProof is a key element in EFIs portfolio of

    proofing and color management technologies

    for commercial print.

    EFI PrintFlow and AutoCount

    EFI Auto-Count allows existing (or legacy) equipment to become part of

    a printing plants CIM infrastructure. By adding Auto-Counts patented DMI

    (Direct Machine Interface) sensorsalong with data collection hardware and

    softwarestaff and operations managers can monitor speeds and feeds, and

    track waste data from web and sheetfed presses as well as bindery and finishing

    equipment. This data can then be used to tailor job costing and estimates for

    future jobs, as well as to analyze the profitability of jobs that have already been

    produced. EFI PrintFlow is a unique tool that provides the ultimate visibility

    into plant operations. PrintFlow Dynamic Scheduling optimizes decision making

    about which devices to use for which jobs, as well as the order and sequence in

    which to run those jobs. It helps managers decide how to staff, and whether the

    plant should take on additional workand at what price points for maximum

    profitability. With PrintFlow, every cost center in the plant becomes part of the

    CIM equation, even equipment that doesnt have computerized interfaces.

    EFI JDF Connector

    EFIs JDF Connector provides JDF connectivity between EFI products and

    those from third-party vendors, including Internet, prepress workflow and

    output solutions. EFI is committed to bringing the benefits of open standards

    and Computer Integrated Manufacturing (CIM) to its customers by providing

    JDF-enabled solutions that conform to the latest published CIP4 standards.

    EFI is committed to preserving the openness and integrity of its JDF-enabled

    solutions and has integrated and tested EFIs JDF-enabled products with

    JDF enabled products from a number of suppliers. Additionally, EFI is work-

    ing closely with CIP4 in the development and implementation of a set ofInteroperability Conformance Standards (ICS) that will make it easy for buyers

    to verify that a product complies with the latest JDF specifications. The EFI JDF

    Connector supports the published ICS for both prepress and press.

    A great example of a JDF Connector application in use today is the two-way

    communication between EFI print management systems and third-party com-

    mercial printing press systems to share job data such as press and makeready

    times as well as good/bad counts. JDF Connector links directly to press

    consoles, including K-Station from Komori and MAN Rolands PECOM, and

    to onboard production management systems to provide a two-way flow of

    information with little or no operator intervention. The goal is to allow printers

    to more accurately configure the press and reduce waste. EFIs JDF Connector

    will also interoperate with Heidelberg presses.

    EFI OneFlow

    EFIs OneFlow introduces advanced digital prepress capabilities in an easy-to-use, cost-effective software solution for any computer-to-plate, computer-to-

    film, direct imaging, or digital printing environment, and OneFlow is also ideally

    suited for hybrid environments using two or more

    of these output methodologies. With one intuitive

    interface, users can click and drag prepress func-

    tions to design a customized workflow. EFI OneFlow

    integrates powerful tools to convert files to PDF,

    preflight, trap, impose, and screen, and offers a true

    RIP Once Output Many (ROOM) architecture. This

    next-generation, all new workflow system provides a

    true workflow for hybrid shops, supporting both digi-

    tal and offset workflows within the same system.

    With one intuitive

    interface, users can

    click and drag

    prepress functions to

    design a customized

    workflow.

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    38 EFI Workflow Solutions Glossary 39

    Glossary

    Bitmap Graphic A format for describing graphics that uses a collection of tiny

    dots, called pixels, that together form a pattern. Raster graphics is another

    name for bitmap graphics.

    CIP4 The International Cooperation for the Integration of Processes in Prepress,

    Press and Postpress, an industry standards body founded in 1995 as a joint initia-

    tive of vendors for the graphic arts industry.

    CMYK Cyan, Magenta, Yellow, Black; subtractive primaries of the color space for

    conventional printing.

    Content Management (CM) Electronic database management of images, text,

    audio and video used in the production of printed or electronic materials by com-

    bining rules, process and/or workflows to create, edit, manage, store, retrieve and

    publish content.

    DVD DVD initially stood for Digital Video Disc, but has since been redefined as Digital

    Versatile Disc, a high capacity multimedia data storage medium that can accommo-

    date a complete movie on a single disc, content rich multimedia or very high qual-

    ity multi-channel audio. DVDs are available in read-only and various writeable and

    rewritable formats. For more information on DVDs, visit www.dvdforum.org.

    FTP File Transfer Protocol, a widely accepted protocol, or standard, for transferring

    files via the Internet.

    Hierarchical Storage Management (HSM) A data storage system that automati-

    cally moves data between high-cost and low-cost storage.

    ICC International Color Consortium, a standards body creating ICC profiles, digital

    files with embedded information that adjusts or corrects color and grayscale infor-

    mation based on the characteristics or deficiencies of a device in a digital workflow.

    Imposition Grouping and arranging pages for efficient printing on larger sheets of

    paper, taking into account the need to cut and bind the pages after printing.

    EFI Balance and EFI MicroPress

    EFIs Balance and MicroPress workflow software leverage the combined

    power of multiple output devices to effectively handle the most demanding

    jobs across multiple printers regardless of brand. With EFI Balance and EFI

    MicroPress, handling complex jobs has never been easier, with in-line automa-

    tion for reduced manual collation, decreased inventory with on-demand tab

    printing, and load balancing to deliver increased throughput and split hybrid

    color and black & white jobs.

    EFI Fiery

    Over 10 years ago, EFI made history when it introduced the worlds first print

    controller. This groundbreaking product, branded Fiery, changed the way

    people print. Suddenly, ordinary, standalone print-

    ers and copiers were transformed into networked

    printing devices that could be shared across work-

    groups. Advertising agencies, graphic designers,

    copy shops and other businesses could easily and

    economically print documents in brilliant color or

    black & white. Today, with over 1.2 million EFI print

    controllers installed worldwide, EFI continues its

    tradition of innovation and excellence. EFIs EDOX,

    DocStream, Fiery and Splash print controllers pro-

    vide solutions for every segment of the digital

    printing marketfrom entry-level desktop printers

    to production-level digital devices that can output up to

    2000 pages per minute. EFI partners with all of the worlds leading printer/copier

    manufacturers, ensuring that EFI is likely have a print controller solution to meet

    the needs of any printing operation.

    EFI Fiery Graphic Arts Package

    EFI has also extended the scope of its Fiery family of products with an optional

    package designed to meet the specific needs of the high-end prepress and

    production markets. This includes capabilities such as auto trapping, hot folder

    workflow, postflighting (a diagnostic tool designed to troubleshoot files at the

    printing stage) and more effective handling of spot colors. With the optional

    Graphic Arts Package, EFIs Fiery provides an advanced feature set which will

    ensure its seamless integration into even the most demanding environment.

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    40 Glossary Glossary 41

    JDF Job Definition Format, an XML-based industry standard designed to simplify

    information exchange among different graphic arts applications and systems,

    including Web-based systems. To that end JDF builds on and extends beyond pre-

    existing partial solutions such as CIP3s Print Production Format (PPF) and Adobe

    Systems Incorporateds Portable Job Ticket Format (PJTF)). It also enables integra-

    tion of commercial and planning applications into the technical workflow.

    JMF Job Messaging Format, the messaging component of JDF

    Native application A software application used to create documents or files. This is

    contrasted with standard file formats such as PDF. Adobe InDesign is an example of a

    native application.

    PDF Portable Doucment Format, a file format invented by Adobe Systems to

    describe text and graphics in documents.

    PDL Page Description Language, a computer language that describes a page for

    printing. Printers and RIPs understand page description languages. Examples

    include AFP (invented by IBM), PCL (invented by Hewlett Packard), PDF and

    PostScript (both invented by Adobe Systems).

    Plug-In A software module that plugs in to an application and adds features to

    the application.

    PODi The Digital Printing Iniative, PODi, which was formerly known as the Print

    On Demand Initiative, is a not-for-profit multi-vendor initiative working to develop

    the market for digital printing.

    PostScript A page description language invented by Adobe Systems that is used

    for describing the text and graphics in documents.

    PPML Personalized Print Markup Language, an XML-based language for variable

    data printing. Developed by PODi, PPML makes variable data jobs print faster by

    allowing a printer to store text elements and graphic elements and reuse them as

    needed. PPML is a non-vendor-specific language and is therefore considered to be

    an open industry standard.

    Preflighting Checking the integrity of a file prior to imaging to uncover and correct

    errors, including missing elements, incompatible file formats, etc.

    Rasterization The process of converting code that describes text and graphics into

    the format that is understood by a printers print engine to print them on a page.

    RGB Red, Green, Blue; additive primaries, primarily used in displaying images

    RIP Raster Image Processor, a device or software program that converts page descrip-

    tion language code to a format understood by the print engine so it can print pages.

    ROOM RIP Once Output Many

    Trapping Controlling the way in which two colors meet in a color printed piece to

    eliminate muddy tones caused by too much overlap or white areas caused by too

    little overlap

    Vector graphic A format for describing graphics through instructions for drawing

    the graphic by designating coordinates and drawing lines or geometric shapes

    in relation to the coordinates. Vector graphics can be scaledthat is, enlarged or

    shrunkbecause the instructions for drawing them remain the same.

    Workflow the execution of and the interaction between the various steps of the

    production process within a graphic arts production environment

    XML Extensible Markup Language, a simple, very flexible text format derived

    from SGML (ISO 8879). Originally designed to meet the challenges of large-scale

    electronic publishing, XML is also playing an increasingly important role in the

    exchange of a wide variety of data on the Web and elsewhere.

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    Auto-Count, ColorCal, ColorWise, Command WorkStation, DocBuilder Pro, EDOX, EFI, Fiery, the Fiery logo, Fiery

    Driven, the Fiery Driven logo, Fiery Spark, MicroPress, OneFlow, Printcafe, PrinterSite, PrintMe, Prograph, Proteus,

    RIP-While-Print, Splash, and Spot-On are registered trademarks of Electronics for Imaging, Inc. in the U.S. Patent andTrademark Office and/or certain other foreign jurisdictions. Bestcolor is a registered trademark of Best GmbH in the

    U.S. Patent and Trademark Office.

    ADS, AutoCal, Balance, Build, Digital StoreFront, DocStream, Estimate, Fiery Link, Fiery Prints, FreeForm, Hagen,

    Intelligent Device Management, Logic, PrintFlow, PrintSmith, PrintSmith Site, PSI, PSI Flexo, RIPChips, Scan, SendMe,

    VisualCal, WebvTools, the EFI logo, the Fiery Prints logo, and Essential to Print are trademarks of Electronics for

    Imaging, Inc. Best, the Best logo, Colorproof, PhotoXposure, Remoteproof, and Screenproof are trademarks of Best

    GmbH.

    All other terms and product names may be trademarks or registered trademarks of their respective owners, and are

    hereby acknowledged.

    2004 Electronics for Imaging

    303 Velocity Way

    Foster City CA 94404

    (650) 357-3500

    www.efi.com