Simply Better Maintenance Services

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AAI’s Most Popular Supported Machines IBM

z9 BC (2096)

z9 EC (2094)

z990 (2084)

z990 (2086)

z800 (2066)

z900 (2064)

Enterprise Tape Controllers

Enterprise Tape

Tape Libraries

Open Systems Tape

Open Systems Disk

Enterprise Disk Systems

ISeries Systems

pSeries Systems

NETAPPFilers FAS Series:

2000, 2200

3000, 3100, 3200

6000, 6200

EMCDMX800

DMX1000, 2000, 3000

DMX-3, 4

CLARiiON

Connectrix

Network ProductsCISCO

Brocade/McData

Others

HPN-Class HP 9000

Rp7400 HP 9000

Rp8400 HP 9000

Series 700 Workstations

Alpha Servers

Proliant Support

Enterprise Virtual Arrays

SureStore and StorageWorks Systems

Oracle (STK)SL8500

SL500

L1400

9310

5510

4410

VSM1, 2, 3, 4, 5

L700

L180

9740

T10K

9840A, B, C, D

9940A, B, C, D

LTO1, 2, 3, 4, 5

V2X

9490

4490

SDLT

IBM 3592 Installed in 9310

Oracle (SUN)SUN Enterprise Class Servers

SUN Fire Servers

SUN Netra Servers

SUN SPARC Servers

SUN Ultra Servers

SUN Blade Servers

SUN StorEdge Products

DELLHigh End Servers

Workstations

PowerEdge Servers

PowerVault (including tape drives and robotic tape libraries)

PowerConnect Networking Devices

Remote Monitoring IBM:

Blue Bayou

EMC Symmetrix:E-PET®

AAI’sMulti-Vendor Maintenance Support Services

Supportl Up to 24 x 7 x 2 Coveragel Guaranteed On-Site

Response Timel Remote Support

• OEM- complaint RSFl Requires only dial to

phone number reconfiguration change

l Provides full support functionality, including call-home and remedial action plan

§ Obtain all updates / changes via the IBM “Hardware Early Warning System”

§ Provides all updates / changes in a pro-active manner

§ Installations, moves, adds and changes (IMAC)

§ Local and on-site parts stocking§ Automated escalation procedures

Microcode Updates / Hardware Engineering Changes (“ECs”)

IBM Platforms

STK Tape Drives

AAI Supported STK Products

l 4670l 4674l 9848l 9840Al 9840Bl 9940Bl 9490l 4480l 4490

l VSM– All Versions

l V2X– All Versions

l 9500– All Versions

l T9840Dl T9840Cl T9940Bl T10000l LT03l LT03HHl LT04l LT04HHl SDLT 600l DLT-S4

STK Disk Units

STK 9940B

LT03

VSM

AAI Multi-Vendor Maintenance Support Services

Support§ Up to 24 x 7 x 2 Coverage§ Guaranteed On-Site Response

Time§ Local and On-Site parts stocking§ Upgrades / re-configurations§ Installations / re-locations

Mission Critical Features(All Included in Standard 24 x 7 Service)

§ Functionality and supportability assessment§ Direct contact to specialists§ Assessment of customer skills and training

requirements§ Event Monitoring and Managing Services

SUN Microsystems

AAI Supported SUN Systems(Operating system / software licenses remains with OEM)

§ SUN workstations§ Sparc, Ultra, Sun Blade

§ Network / Telco Servers§ Netra, Sunfire

§ Workgroup Servers§ E250 – E450, Sunfire to 6800

§ Departmental Servers§ E3000 – E6000

§ Enterprise Servers§ E55 to E10K, Sunfire 12K, 15K

§ Storage Units§ StorEdge Disk Arrays, Tape Libraries,

Expansion Units, SAN Connectivity

Sunfire 15K Server

E10K Server

StorEdge Disk Array 2500

AAI Online Detective Program

l Backup and Recovery l Managing Servicesl Solaris 2.xl Capacity Planningl Monitoring and Tuningl Solaris Commandsl DBMS Serversl Configurationl Networking l Solaris Overviewl Desktop Environmentsl Startup and Shutdown

§ Editors§ Systems Messaging

Configuration§ Shells and Variables § Patches§ Storage

Management§ Process

Management§ System

Maintenance§ Installation§ Security§ Internet Servers

Configuration

Software Administration for SUN Microsystems Platforms

§ ALOM CMT Commands§ LOM (Lights Out Management)§ RSC (Remote System Control)§ ALOM Commands§ LUXADM Commands§ SSP Commands§ ALOM Overview§ LUXADM Overview§ SSP Overview§ Dynamic Reconfiguration§ OBP (Open Boot PROM)§ ILOM (Integrated Lights Out

Management)§ OBP Commands§ Sun Fire SMS Commands§ LOM Commands§ RSC Commands

AAI Online Detective Program

System Commandsl ALOM Commandsl LUXADM Commandsl SSP Commandsl ALOM Overviewl LUXADM Overviewl SSP Overviewl Dynamic Reconfigurationl OBP (Open Boot PROM)l SSP Slot Restrictionsl ILOM Overviewl OPB Commandsl Sun Fire SMS Commandsl LOM Commandsl RSC Commandsl Solaris Commandsl LOM Overviewl RSC Overview

System Tuning and Capacity Planning

§ Backup and Recovery Capacity Planning

§ NFS Servers Configuration§ System Architecture Capacity

Planning§ Capacity Planning Methodology § Solaris 2.x§ System Monitoring and Tuning§ DBMS Servers Configuration§ Storage Subsystem Arch

Planning§ Timeshare System

Configuration§ Internet Servers Configuration§ SUN Product Summary

Installation and Overviews

§ Package Administration§ Solaris 9 Install (Advanced)§ Solaris 10 Install§ Solaris 8 Overview§ Veritas 3.1 Overview§ Solaris 10 Install (Advanced)§ Solaris 8 Install§ Veritas 3.1 Install§ Solaris 9 Overview§ Solaris 7 Overview§ SUN Product Summary§ Solaris 9 Install§ Solaris 7 Install§ UNIX and Solaris Milestones

Software Administration for SUN Microsystems Platforms

AAI Multi-Vendor Maintenance Support Services

l 24 x 7 Same Day Servicel Response times: 2 hour, 4 hour, and Next Business Dayl Telephone Support

– Base Level – Patches and Upgrades by HPl Provides access to patches and upgrades via HP’s Resource Center Web

Sitel Firmware update notification provided by HP’s IT Resource Center (ITRC)l Web Portal to HP – uplifted maintenance support while under standard warranty can

be an option we evaluatel Onsite / Local spares program – fully tested and certified parts to expedite

replacement of failed components

HP Enterprise

AAI Supported HP Systems

§ High End Servers§ Mid-Range Servers§ Workstations§ HP 3000 / 9000§ HP StorageWorks

Integrity Superdome Server (High End)

9000 rp4440 Server

StorageWorks MSA30

AAI Supported EMC Products

Support of Complete EMC product line including:

CX700 Clariion

DMX 2000

Connectrix

• Symmetrix• VMAX• DMX• Clariion• Centera• Celerra• Connectrix

Competitive Advantage: Parts Inventoryl Main Parts Center over 45k sq. ft.l Parts are either new, equivalent to new,

or certified as new– All are tested and certified prior to

shipment– OEM authorized revision-controlled

l Despite this large facility, your parts center is at your own facility as we bring the parts to you!

l 90% + of critical spare parts are stored onsite

l Field measured on % of parts onsite for each call

l Parts Management System automatically reorders parts as they are consumed

Competitive Advantage: Diagnostic Tools

l Diagnostic tools developed in-housel E-LEM for STK tape librariesl ERDS for tape environmentl E-PET for EMC DMX Symmetrix Platforms (only offering in an industry that

does not use the EMC Service Processor)l SERPA for EMC Clarionl Blue Bayou IBM Platformsl FED-AA provides automated equipment error alerts

E-LEM E-PET for EMCTools property of Custom Hardware & Engineering

Key Benefits of AAI Support

l Superior Service Provisionl Predictive, Proactive and Preventive Maintenance Approach Rather Than

Reactivel Extended Product Support Guaranteed up to 7 years for most productsl BEST Value in the Industry when price and quality of service are considered

Simply Better Maintenance Services