A VISIT TO KC

8/7/2019 A VISIT TO KC

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WHAT DOES A HOTEL MEAN

An establishment that provides lodging and usuallymeals and other services for travelers and other paying guests.

K.C. Residency , one of the most famous luxury hotels inJammu is situated in an ideal location in the centre of fashionable residency road and the famousRaghunath temple on the side.

It has been owned by Mr. Surinder Nath and Mr. Shekhar



Categorization of various Departments

In K.C. Residency

HOTEL

FRONT OFFICE HOUSE KEEPING FOOD & BEVERAGE HUMAN RESOURCE ACCOUNTING SAKES&MKTG. ENGINEERING



Front office operations

This department is the nerve centre of the hoteland is responsible for sale of hotel roomsthrough systematic methods of reservation ,

followed by registration and assigning room toguest.

The three main functions of front office are:

To sell rooms

To maintain balanced guest accountsTo offer services such as handling mail, faxes,

messages and local and hotel information.



FRONT OFFICE OF K.C.RESIDENCY

F.O. Mgr. Ms.Reena NegiF.O.Asst. Mr.Sumant kumar

Lobby Manager Mr.R.S.Chib

� Provides check-in and

check out 24 hrs.� All the major credit cards

are accepted like Americanexpress, bank of Punjab,HDFC.

� key slots where guestshand over the keys.

� Software used is prologue.



VIEW OF LOBBY

Newspaper stand



F&B DEPARTMENT

The primary function of F&B department is

to provide food and drinks to the hotel

guests.K.C.Residency F&B

F&B manager Mr. Sanjay Nair

F&B Asst. Mgr. Rahul Kotwal and Jagjit Singh

Senior captain Mr. Sudesh



The Revolving Restaurant. One of the major attractions of thehotel, it is a revolving restaurantlocated on the top of the hotel. Apartfrom the sumptuous cuisine, the decor

adds to the elegant atmosphere, whichis plush with Indian charm. You caneye the lush green Trikuta mountains,RiverTawi and others splendours whileindulging your taste buds inmouthwatering delicacies.An essence of unique cuisine, anexquisite ambience and the true spiritof cooking is what FALAK is all about.

As the name goes, it presents a true

picture of sea side resort with

paintings of sea and oceanic delights

adorning the walls. Created in an

ambiance of an island for romantic andrestful moments, you get the true feel

of the sea as you enjoy its hospitality.

Café Sea Side is an informal

restaurant, which offers both Indian

and continental cuisine. Its impeccable

service is complemented by the most

modern comforts.



There is nothing like a mugful of cold frothy beer after a long day at

work. Or, perhaps, a right mix of potions for an exotic high. Guzzle

your worries and get into the right spirit at Baron ± a bar with a

difference. It is just the right place to begin your evening. With

friendly décor, light furniture, gentle hues and soothing music, Baron

promises to raise one¶s spirits.

Apart from beer, you can choose from a wondrous collection of wine

and cocktails. Serves Beverages and Light snacks. (Open 11 A.M.

to 11 P.M.)



K.C.BANQUETS-major revenue earnings

Residencya grand multipurpose banquethall, with delightful & elegantinterior and wonderfulatmosphere, situated one downthe ground floor.

Regal

As the name suggests-situated on thefifth floor giving panoramic view of trikuta mountains and half of Jammu. A peaceful and cozycorner which offers more than youexpect. Suitable for boardmeetings and kitty parties.

Regency

The banquet hall, one above the ground floor - gives you that Resident feeling,

of endless comfort & the final touch of perfection.



HOUSE KEEPING DEPARTMENT

� This department performs the lodging

function of a hotel

� It is responsible for cleaning hotel¶s guestroom and public spaces like lobby.

� Laundry, gardening, pool maintenance

and corridors

� Taking care of guest safety.



K.C.residency house keeping department

� Mr. M.K.Koul Executive of house keeping dept.

� Mrs. Neena Wasa Asst. executive

� Supervisor

Mrs.Sunita Bharti

Asst.Supervisor

Ms. Pushap lata

Mr. Santosh Das(Trainee)

others

Room boysLinen keeper

Tailor

pressmen



super deluxe deluxe room deluxe suite

ROOM TYPES: Deluxe Suite, super deluxe, deluxe, family suite,

standard room

The hotel comprises of sixty one beautifully furnished air-conditioned Deluxe Rooms and Luxury suites. The facilitiesinclude running hot and cold water, direct dial phones, bath-tubs,refrigerators, soft bar, and closed circuit T V with satellitechannels. Personalized service on hand is also available.

� Standard Rooms (European Plan) Single Occupancy Rs.

2200/- Double Occupancy Rs. 2600/- Deluxe Rooms(Continental Plan) Single Occupancy Rs. 2700/- DoubleOccupancy Rs. 3200/- Super Deluxe (ContinentalPlan) Single Occupancy or Double Occupancy Rs. 3600/-

Suites (Continental Plan) Single Occupancy or DoubleOccupancy Rs. 5500/- Deluxe Suites (ContinentalPlan) Single Occupancy or Double Occupancy Rs. 6500/-



HUMAN RESOURCE DEPARTMENT

� This department serves no customer, books, nobusiness, no meals, yet it plays a vital role hotel¶s vitaloperations as it performs-

� Recruitment

� Remuneration� Conflict handling

� Promotions

� Grievance redressal

� Performances appraisals

� Education, training and development etc.

K.C.Residency personnel Mgr. is Mr. Randhir singhjamwal



ACCOUNTING DEPARTMENT

This department traditional role is recording

final transactions, preparing and

interpreting financial transactions and

providing management in other

departments with timely reports of

operating results.

K.C.Residency Accounts manager is Mr. Sharma

And asst. Acct. Mgr.is Mr. Pandita.



SALES & MKTG. DEPT.

� Its prime function is to advertise the hotel

and to maintain its goodwill in the market.

As far as K.C. residency is concerned, it hasits own website www.kcresidency.com

through which the hotel promote itself by

offering discounts on accommodations

specially during peak season.



ENGINEERING DEPARTMENT

� This department is responsible for hotel¶s

entire physical plant, including electrical,

mechanical, heating, air conditioning and

ventilation and plumbing.

� K.C. residency has its own engineering

department under the name maintenance

department.



OTHER FACILITIES

� Health club

� Swimming pool on

terrace

� Beauty saloon

� Shopping arcade

� Florist

� Travel counter andticketing agency



� Ajay singh Jamwal

� Sunaina sharma

� Nishu pandita� Gaganmeet kour

Documents

A VISIT TO KC