a

A Tata Power and Delhi Government Joint Venture

b

Disclaimer: “This document is being published in interest of TATA Power-DDL customers to acquaint them with some basic aspects of supply of electricity like billing, metering, safety, etc. The contents of this handbook are property of TATA Power-DDL and not to be reproduced without its prior consent. The handbook and its contents are for instructive purposes only for circulation amongst customers. This document or any part thereof shall not be construed as a legal document or be presented in a court of law, forums, authorities for any purpose whatsoever.”

Contents

Welcome to TATA

Power-DDL Family

1

Know your Meter

2

Know your Bill

6

Special Services and Provisions

10

Payment Convenience

12

Customer Touch Points

16

Complaint Escalation

& Redressal Structure

17

Digital Services

18Safety Tips

20Energy

Conservation Tips

21

Rooftop Solar Program

22

Charges Schedule

24

Community Development

25Customer

Care Centres

26

1

Welcome to TATA Power-DDL FamilyDear Customer,

We would like to welcome you to TATA Power Delhi Distribution Limited (TATA Power-DDL) family. TATA Power-DDL aims to be a trusted and admired provider of reliable & competitive electricity.

At TATA Power-DDL, we believe that you are the core to our business and we work tirelessly to ensure your complete satisfaction. We are committed to offer you responsive, customer service and excellent services.

In our constant endeavor to provide the best in class services to our customers, we herewith are sharing some of the guiding information in a form of handbook. We hope it will be of great help to you while dealing with us in future and getting the best of our services.

Please go through the handbook to familiarize yourself with TATA Power-DDL’s operations and services.

We would be glad to assist you with your queries and suggestions at TATA Power-DDL 24x7 Sampark Kendra/ Call Center (011-66404040) or you may write to us at customercare@tatapower-ddl.com

In addition, you can also contact us at the nearest Customer Care Centre or may visit our website (www.tatapower-ddl.com) or download our mobile app (TATA Power-DDL Connect) for any further information.

Looking forward to a long term relationship with you.

Head - Customer Services TATA Power-DDL

2

Key indicators in the Meter

1. LCD Display Parameters*2. Phase LED: If Green Colour LED is ON, this shows that Meter is energized.3. Calibration (CAL) LED: This LED blinks according to the meter constant and running load

i.e. the LED blinks quicker when the consumption / load running is more.4. Earth Leakage (ELT) LED: If this LED is ON or the display parameters indicate sign, this

represents leakage within the customer’s internal wiring.5. Current Reverse (REV): If the display parameter indicates or signs, this represents

the neutral mixing within the customer’s internal wiring.

Know Your Meter

2

3

IMPORTANT:

Please check the REV / ELT LED status before registering Meter Fast or Meter Testing complaint. In case of REV / ELT LED found glowing OR respective signage being observed on display, it is advised to get the internal wiring checked and rectified from a qualified electrician, otherwise the same may result in wrong recording of the consumption by the meter duly payable by customer. (Refer page 24)

1. LCD Display

2. Phase LED GREEN- ON

3. Calibration (CAL) LED (RED)

4. Earth Leakage (ELT)

5. Reverse Current Leakage (REV)

* LCD Display Parameter/ Symbol

Meaning

KWH Current Meter Reading in Kilowatt Hour

MD KW Current Month Maximum Demand in Kilowatt

MD KW A b c d

Last 3 Months Maximum Demand recorded by the Meter

A ph Instantaneous Phase Current

V Instantaneous Voltage

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What is Maximum Demand?

Maximum demand represents the highest of the average load measured in kVA or KW at the point of supply during conservative period of 30 minutes, during the month and is represented as MDI on the Electricity Bill.

Other Meter related information

z The responsibility of keeping the meter under safe custody shall lie with the customer.

z The meter is to be installed at suitable location having adequate space for ready access to TATA Power-DDL Officials or its representatives (carrying valid Identity Card).

z Always install ISI marked MCB (Miniature Circuit Breaker)/MCCB (Moulded Case Circuit Breaker) after Electricity Meter. For connections having sanctioned load >= 2KW, installation of ELCB (Earth Leakage Circuit Breaker) is mandatory for safety purpose.

z Maintain an independent Phase and Neutral wire for each metered connection. This will also safeguard your appliance/equipment from damage due to voltage spurt.

z Customer can either apply for a separate temporary connection for construction purpose OR may get the tariff category changed of the existing connection (only for connections having sanctioned load <10 KW) after completing all the required commercial formalities.

z In case of any dispute in accuracy of the meter, customer can have the meter tested after paying the prescribed fee (Refer page 24).

z The customer, if so desires, may procure a meter conforming to the specifications issued by the TATA Power-DDL and the same shall be tested, sealed and installed by the TATA Power-DDL.

z Do not try to tamper with the meter, meter cover and sealing arrangement.

z The customer shall promptly notify to TATA Power-DDL about any fault, accident or problem noticed with the meter.

5

Path: Home > Customer Zone> Outage

Whether the Power ON / Phase LED indicator on the meter is glowing

Whether ELCB or MCB has got tripped i.e. in OFF (down) position

No PowerCheck the following, before registering No Power Supply complaint.

In above scenarios, please call your local electrician to check and rectify your internal wiring. TATA Power-DDL Fault Repair team is only authorized to attend ‘No Power Supply’ complaints caused by faults in the electricity distribution network up to the meter.

Check out for the current and scheduled power outage for the next 2 days at our website by entering your CA No.

5

6

1

2

3

4

5

6

7

8

9

1. Details of Connection and Customer particulars

2. Bill Summary

3. Details of Last Amount Paid and Payment Date

4. Details of Meter like Type of Meter, Meter No., Previous Reading,

Current Reading and Consumption

5. Details of Energy Charges

6. Details of Last Six Bills

7. Details of Interest on Security Deposit, Tax Deducted thereon

8. Details of nearest Payment Centers

9. Important Messages

10. Details of Current Demand

11. Net Amount Payable

Know Your Bill

6

7

17/07/2015

05-AUG-2015

Name : MR. KUMARBilling Address :Supply Address :Mobile / Tel. No. :E-Mail ID :

Sanctioned Load (KW/KVA): 2.00

Contract Demand :MDI Reading : 2.10KWPower Factor :District :Zone :MRU No. :Walking Sequence :Pole / Pillar No. :

CA NO. : 6000xxxxxxxEnergisation Date :Security Deposit :Connection Type : PERMANENTTariff Category : Domestic Lighting-DLBill Basis : Actual(KWH)Bill Remark : Bill On ReadingBill Date : 18/07/2015Bill No. :

2028.97 -844.06 1193.42

Bill Period 17/06/2015 to 17/07/2015 Amount (`) Days : 31 Slab: 1.0151

Fixed Charges / LFkk;h 'kqYd 40.60

40.00* 1.0151 = 40.60

# Energy Charges / ÅtkZ 'kqYd 1686.65

Power Purchase Cost Adjustment Charge (PPAC) Ø; ewY; lek;kstu 'kqYd PPAC on Fixed Charges / LFkk;h 'kqYd ij 1.62 @4.00% on 40.60 = 1.62

# PPAC on Energy Charges / ÅtkZ 'kqYd ij 67.47 @4.00% on 1686.65 = 67.47

Surcharge / vf/kHkkj On Fixed Charges @8% / LFkk;h 'kqYd ij 3.25# On Energy Charges @8% / ÅtkZ 'kqYd ij 134.93 Electricity Tax @5% (on #) / fo|qr dj 94.45

Your Last Payment of ` 20590.00 received on dated 10-JUL-2015

Type Units Rate (`) Amount(`)

203 4.00 812.00147 5.95 874.65

Total 350 1686.65

Total Current Demand / dqy orZeku 'kqYd 2028.97

`1190.00

93502.10

16/06/2015 9000 350 350

8.51

Single Phase Meter Ok

KWHKW

STEP-1

STEP-4

STEP-3

STEP-2

STEP-7

STEP-6

STEP-5

STEP-8

SAM

PLE CO

PY

KNOW YOUR BILL

11

10

7

8

Other Billing Related Information

8

Bill Components:• Units Consumed : (Current Reading-Previous reading)x MF

• Fixed Charges : Sanctioned Load x Slab x Applicable Tariff

• Energy Charges : Units Consumed x Applicable Tariff

• Other Charges / Rebate : (as applicable from time to time):

• PowerPurchaseAdjustmentCost(PPAC),applicableonFixedandEnergyCharges• Surcharge,applicableonFixedandEnergyCharges• ElectricityTax,applicableonEnergyCharges• Subsidy,asnotifiedbyGovt.ofNCTDelhi• LatePaymentSurcharge,incaseofpaymentdefault

Provisional Bill:In case, for any reason, meter is not read during any billing cycle, a provisional bill based on average consumption of last three billing cycle when readings were taken shall be issued.

Assessment bill (meter not recording/meter burnt cases):An assessment bill shall be raised for the period for which the defective / burnt meter remained on site, based on the estimated consumption, by taking the consumption pattern of the customer for the past twelve months prior to the period during which the meter remained defective. Where the recorded consumption of past twelve months is not available, the next twelve month consumption pattern of new meter would be considered for raising the assessment bill.

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9

Slab Calculation (an example): *Subsidy Scheme as declared by GONCTD Vide Order No. F.11(31)/2015/Power/Pt. I/1223 dated 31st

March2016andaresubjecttochangeasperdirectionofGONCTDtimetotime.Sample Illustration:

[Bill Period: 23-Sep-16 to 27-Oct-16 , Units consumed = 398 in 35 days]

ABill End Date

B Bill Start Date

C = (A-B)Consumption in units 

DSlab (Month)

E = C x DEligibility of units for subsidy to be calculat-ed @ 400 units per month or slab400 x 1.1376 = 455

27-Oct-1623317

23-Sep-1622919 398 1.1376 Subsidy will be allowed if C < E

i.e. 398 < 455

Slab : Slab is derived by dividing the no. of days passed (in use) and total no. of days in the respective month.

Note: 50% Subsidy on existing tariff to Domestic Residential consumers for consuming electricity up to 400 units per month. For further detail please refer relevant Tariff Order.

Billed units

398

Units for subsidy Subsidy Rate(50% of existing tariff )

Subsidy Amount (Rs.)

First 200 units 200 x 1.1376 228 2.00 456.00Slab Calculation: Days in use/ total days in that month23-Sep-16 to 30-Sep-16 = 8 days, Slab=8/30= 0.2667 month1-Oct-16 to 27-Oct-16 = 27 days, Slab= 27/31= 0.8709 month

Balance units (max. up to 200 units x slab)

= 398 -228 170 2.975 505.75

Total 398   961.75

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10

Not in Use (only for residential customers): • Customer to inform about

inaccessibility of the meter due to continued absence from residence.

• No notice/provisional bill shall be sent during the said period provided the fixed charges for such period are paid in advance.

Special ReadingSpecial reading based (up to date bill) can be requested by the customer and the charges, as prescribed, shall be included in the next bill of the customer.

Billing ComplaintGot a complaint. Pay the amount based on average consumption of last three consecutive undisputed bills, till the complaint on the bill is resolved.

Load RevisionAs per DERC notification no. F. 17(85)/Engg./DERC/15-16/Part File-2/5178 dated 01 April 2016, revision of sanctioned load/contract demand shall be based on the highest of average of Maximum Demand readings recorded as per billing cycle covering any four consecutive calendar months in the previous financial year, rounded off to the lower integer.

Example: The entire (previous) financial year shall be divided into 9 blocks covering four

Special Services and Provisions

consecutive months i.e. Apr - Jul/May - Aug/Jun - Sep and likewise. Average MDI was computed for each block, based on the bills generated in the respective blocks, and the highest MDI was among the 9 blocks shall be considered for upward or downward revision of the sanction load/contract demand. • If the load is enhanced under load

violation, the request for any load reduction shall be entertained only after expiry of six months from the date of enhancement of load.

• Differential consumption (security) deposit and service line cum development charges shall be levied as per the prescribed charges, for cases requiring. meter/service line change of service cable and/or meter.

Load Reduction• Load reduction request shall be

accepted only after one year from original energisation for connections up to 100 KW and two years from original energisation for connections above 100 KW.

• Load reduction shall be limited to a maximum of 50% of the load at the time of original energisation.

Advance Payment Scheme• Under the advance payment scheme,

get an interest @ 0.5% above the Savings Bank rate of State Bank of India as applicable on 1st January and 1st July of the Calendar year, payable

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half yearly, on such deposit/balance amountlyingunadjustedwithTATAPower-DDL.

• Request can be generated online at www.tatapower-ddl.com or through Sampark Kendra/Customer Care Centre. The minimum amount to be paid is Rs. 5000/- or six month billing of the customer (there after in multiples of Rs. 1000/-), whichever is higher, however, there is no maximum limit on deposit amount.

Domestic Tariff for Professionals• Applicable for Doctor, Lawyer, Architect,

Chartered Accountant etc. (professional work in the nature of consultancy).

• Area permissible is limited to any one floor only and should be less than 50% of the permissible or sanctioned FAR whichever is less on that plot or dwelling unit.

Lock in PeriodCustomer shall be liable to pay fixed/demand charges if surrender permanent connection before lock-in period of 2 years for the categories other than domestic and single phase non – domestic.

Disconnection/ Reconnection• Disconnection notice is served

to customers, who default on the payment of dues, giving fifteen clear days to pay the dues. Thereafter, electricity supply may get disconnected on expiry of the said notice period by removing the service line / meter.

• If the dues are not paid within six months of the date of disconnection,

such connections shall be treated as Dormant Connection and would be reconnected only after all formalities as required in case of new connection are complied.

• In case it is observed that the electricity supply to disconnected premise/portion has been restored through another live connection, dues of disconnected connection may get transferred to live connection and non-payment of such transferred dues may result in disconnection of electricity supply.

No Dues Certificate• Please ensure “No dues certificate on

the premise” is obtained from TATA Power-DDL against the property prior to sale/purchase to avoid any inconvenience in future.

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*at selected ATPM’s

For Customer’s convenience, over the years, TATA Power-DDL has introduced various payment channels and customer can make payment at more than 5000 outlets. A snapshot of payment facilities is shown in table below:

Payment Conveniences

Payment Channels

Mode of Payment

CashChq/DD

Credit/Debit

Prepaid Cash Card /

Wallets

Net Banking

NACHRTGS/NEFT

Types of Bill Accepted

TATA Power-DDL Collection Counters      

All

Any Time Payment Machine (ATPM)*    

All except prepaid.

Axis Bank/ATM Branch-es-Drop Boxes

         Energy

ITZ Cash/Oxicash Cards       EnergyOnlinePayment “www.tatapower-ddl.com”      

Energy, Energy Installment & DN

Payment through IVRS Phone No 011-49165555        

Energy

Mobile Wallets       EnergyNEFT/RTGS         EnergyNACH/ECS Energy

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• To know more about the locations / timings of physical outlets or to know the payment limit if any, please visit www.tatapower-ddl.com (Home>Customer Zone>Bill Payment> Payment Avenues) or Mobile App (TATA Power-DDL Connect).

• All types of Credit/Debit Cards viz Master/Visa/Diners are acceptable for bill payment at physical outlets except Diners Cards that are accepted only at our website.

• No processing fees/charges shall be charged by TATA Power-DDL for payment made up to a limit of Rs 5000/- through Debit/Credit Card. For payments above Rs 5000/-, the processing fees/charges shall be debited directly by the Issuer Bank / Payment Gateway etc. from the customer.

• Make your cheque/Demand Draft (pay order) payable at Delhi in favour of “TATA Power Delhi Distribution Ltd CA No XXXXXXXXXXX or TPDDL CA No. XXXXXXXXXXX. Cheque should not be post-dated and should be account payee and payable at Delhi.

• In case payment is not made within due date, late payment surcharge would be charged @ 18% per annum from due date to date of payment.

• TATA Power-DDL accept various mobile wallet options through which bill payments can be made. To know the wallet service providers list, please visit www.tatapower-ddl.com.

• TATA Power-DDL also accept payment through NEFT/RTGS which is widely known as electronic funds transfer system to move funds from any bank branch to any other bank branch across the countries. To know the NEFT/RTGS payment authorization details, please visit www.tatapower-ddl.com.

• NACH (National Automated Clearing House) is a fund clearing platform set up by NPCI (National Payments Corporation of India) similar to the existing ECS (Electronic Clearing System) of RBI.

• NEFT / RTGS Payment Authorization : Beneficiary Name: TATA Power Delhi Distribution Limited Beneficiary Bank: HDFC BANK LTD Bank Branch: Sandoz Branch, Mumbai Account Type: Current Bank Account Number: TPDDLHXXXXXXXXXXX (Where XXXXXXXXXX denotes your 11 digit CA number) IFSC Code (11 digit): HDFC0000240

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``

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• Cash payment can be done ONLY up to Rs. 4,000/- for Energy Bill, Energy Installment, Theft bill etc. All payments above Rs.4000/- are to be made through Cheque OR Demand Draft (Pay Order) OR Electronic modes like Online banking/ Credit or Debit cards.

• In case of two instances of Cheques dishonoring/ bounce within the period of the past three months, future payments (for next six months) shall be accepted only through modes other than Cheque. Additionally, Rs. 200/- will be charged as handling charges for each Cheque Bounce / Dishonor instance.

• Demand note (other then normal bill charges) payments where security deposit amount is more or equal to Rs. 20,000/- (including existing/already deposited security deposit) can be paid only through Cheque/ DD/ Online payment modes.

• Online payment shall be reflected in your account within 4 hours of payment. For any failed/unsuccessful transactions and before initiating repayment, we recommend to first confirm the last payment status from the respective Bank/Card Issuer.

Payment Related Important Instructions

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Path: Home> Customer Zone> Bill Payment> Pay Bill Online

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• Part payment is not allowed while making payment through Debit/ Credit Card or any mode.

• There is no payment limit for making payment through Net Banking option. No processing fees/charges shall be collected by Payment Gateway/Bank etc. on such payment.

• For ease of customers, details of nearest payment centers are also reflected on the Bill. Customer can also locate the nearest payment center with help of CA number at our website (www.tatapower-ddl.com).

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Path: Home> Customer Zone> Bill Payment> Locate Nearest Payment Centre

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Customer Touch PointsUse our 24 Hrs SAMPARK Kendra (011-66404040) for registration of all types of requests and complaints • No Supply

• Fire and Safety

• New Connection and Attribute Change

• Billing, Metering & Reading request

• Status of registered request

• Street Light

• Theft, Harassment and Ethics

• Verification of TATA Power-DDL Employees

Customers can also contact any of the following touch points:• District Customer Care Centers

• Website: www.tatapower-ddl.com

• Email: customercare@tatapower-ddl.com

• Webchat

• Pull SMS

• Mobile App: TATA Power-DDL Connect

For your convenience the locations of vari-ous offices and payment centers have also been mapped on our website.

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Complaint Escalation &

Redressal StructureIf your complaint is not resolved timely or if you are not satisfied with the response/ resolution provided, you may approach to the below officials for further clarification/resolution if required at your respective district Customer Care Center.

Level 1: Customer Relations Executive (CRE)

Level 2: Customer Service Manager (CSM) / District Manager (DM)

Level 3: Circle Head (with prior appointment through CSM)

If you are still not satisfied with the resolution, you may write to us at

Level 4: Head (Customer Services)• Email: ccag@tatapower-ddl.com• Post: Customer Complaint Analysis Group (CCAG), TATA Power Delhi Distribution Limited, CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035. • SMS: TPDDL <UNHAPPY><Notification Number> and send it to 56070

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Help us to Stay in Touch: Register/Update your Contact Details

Register your Mobile No. and have freedom from remembering your CA No. when you Call Us and much more (confirmation of registration and resolution of complaints, prior information of power outage and expected restoration time, receive alerts like payment reminder before disconnection).

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SaralTATA Power-DDL launches a special connect for its customers - ‘SARAL’ to share Feedback/Suggestion/Complaint to our Chief Commercial @ 8130940404 on every Wednesday between 11:00 am to 12:00 noon except public holidays.

New Electricity Connection just a click away• Online facility provided to the customer for registration of new electricity connection and

submission of Documents

• New Connection Demand Note payment through online channels.

• Customers can also view the New Connection Request status online.

Digital Services

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Web ChatTo further enhance customer experience and service offerings through online channels, TATA Power-DDL has started Web Chat facility for our customers through our website i.e. www.tatapower-ddl.com. Customers can reach us by clicking “Live Help” tab at the Home page.

Path: Homepage > Customer Zone > Apply for New Connection

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Services at a Click

Access TATA Power-DDL Connect on mobile app for following options: Benefits of this facility:

• Apply New Connection

• View New Connections/Attribute change request status

• Registration of Contract Account against phone number

• Account Details : Billing / Reading / Payment History

• Bill Payment & Confirmation Receipt

• Power Outage Information

• No Current complaint registration

• Register Street Light complaint

• Register Wrong Reading complaint

• Locate TATA Power-DDL’s nearest payment collection center

SMS Service (Pull)Send SMS to 56070 for following requests

Request SMS Code*No Supply Complaint TPDDL NCC XXXXXXXXXXXPower Outage Details TPDDL OI XXXXXXXXXXXNew Meter Connection TPDDL <NEW>Current Bill Details TPDDL CBL XXXXXXXXXXXLast 5 Bill Details TPDDL BL XXXXXXXXXXXLast 5 Payment Details TPDDL PMNT XXXXXXXXXXXFire Emergency TPDDL EMGXXXXXXXXXXUnhappy TPDDL UNHAPPY XXXXXXXXXXXStop Paper Bill TPDDL SPB XXXXXXXXXX

• Employee verification with photograph

• Request for E-Bill/Adding Email Id against Contract Account

• Report Un-safe situations (Safety Issues) to TATA Power-DDL

• Theft Information

• Feedback for Mobile App

• Energy Conservation Tips

XXXXXXXXXXX: denotes your 11 digit CA Number *charges apply

Register on our website to access•BillingHistory•PaymentHistory •ConsumptionPattern•Registerrequestand complaints etc. •Updatecontactdetails

Be a GREEN Customer, Contribute in Climate Change•AvailoptionforreceivingE-Bills/Optfor‘StopPaperBill’•Payonlinethroughourwebsite•RegisterforNACH

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Ensure that electrical appliances/wiring do not come in contact of water and do not use wet hands while using electrical appliances / switches.

Get your internal wiring done/inspected though a qualified/certified electrician only.

Safety Tips

Maintain safe distance from electrical network. Do not construct under transmission lines or extend balconies towards electrical network.

Make sure that your wiring / extension cordsarefreefromanycutsorjoints.

Do not fly kites near electrical network.

Use switches, plugs, wires etc. of correct rating. Do not overload electrical outlets.

In case of short circuit or fire, switch off the main supply instantly. Have an easy access to the main switch.

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List of Certified Electricians available on our website (www.tatapower-ddl.com) under:Home > Customer Zone > Services > Customer Information center > TATA Power-DDL Certified Electricians

21*For Illustration Purpose only

ApplianceConventional

appliance wattage

No. of appliances/Household

MonthlyConsumption

(Kwh) Assuming D=8Hrs/

Day

Total Estt. Monthly bill (Rs.)*

Air conditioner1.5 Tonn

Window AC2364 1 567 2269

Refrigerator (250 Ltrs)

Unit Consumption depends upon thecompressor run time

367

BEE 5 Star rated

Product

ApplianceEfficient

Appliance Wattage

Monthly Consumption

(Kwh)

Approx. Monthly Bill

(Rs.)*

Monthly Savings per Equipment

(Rs.)

% Reduction/

Savings in bill

Air Conditioner 1576 378 1513 756 33%

Refrigerator (250 Ltrs)

- 33 133 233 64%

Energy Efficient Option

• Always purchase appliances having higher BEE (Bureau of Energy Efficiency) star ratings.

• Always switch off electrical appliances / lights when not in use.

• Use LEDs / CFLs in place of incandescent lamps and save up to 75% of electricity for same lighting level. Do regular cleaning of the lighting fixtures, dirty lighting fixtures emit less light.

• Replace conventional regulators with electronic regulators for ceiling fans.

• Install exhaust fans at a higher height / elevation than ceiling fan.

• Avoid frequent opening of refrigerator door and do not keep hot food inside. Allow sufficient space for continuous airflow around refrigerator motor and compressor. Auto defrost refrigerators also consume more electricity.

• Buy air conditioner with auto temperature cut off and set the AC thermostat as high as comfortably possible (preferably 25°C) and clean air filters every 15 days.

• Iron all clothes / linen in one go.

Energy Conservation

Tips

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Benefits of Rooftop Solar for Customers:-• Reduces the dependency on grid power, Long term reliable power source.

• One time investment provides 25 years’ solar generation.

• Value creation from unutilized roofs.

• Mitigate the risk with respect to utility tariff rise in coming years.

• Provision of Financial Benefits in form of Capital Subsidy and Generation Based Incentives for residential customers mentioned in Delhi Solar Policy.

• Accelerated Depreciation Benefits for Industrial & Commercial customers.

• Net metering framework under which customers can export the surplus solar power to Discoms and avail suitable benefits.

TATA Power-DDL is committed to adopt energy efficient, environment friendly and greener technologies and implement climate change mitigation & offset opportunities in a cost effective manner.

Rooftop Solar Program for TATA Power-DDL customers

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Inordertofacilitatethecustomersforinstallationofrooftopsolarprojects,TATAPower-DDL has undertaken open competitive techno-commercial bidding procedure to empanel implementationagencieswhichwillinstallsolarprojectsonturnkeybasiswithoptionalcomprehensive AMC for solar plants for a period of 5, 7 or 10 years.

• Three Agencies, that are empanelled with Ministry of New & Renewable Energy, Govt. of India as channel partner with highest Grading of “SP 1A”, have been short listed as empanelled vendor for TATA Power-DDL.

• AllempanelledAgencieswillbeavailableforinstallationofSolarProjectsofcapacityranging from 1 kWp to more than 500 kWp at TATA Power-DDL’s Customers premises at attractive prices determined through competitive bidding.

• TATAPower-DDLalsotiedupwithRESCODeveloperstofacilitateRESCOprojectsfortheinterested customers.

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Formoredetails,pleasecontactMr.SugataMukherjee(9971395275)or Mr. Kaushik Sanyal (9818100656)

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Security Deposit

Service Line cum Development Charges Meter Testing Fees

Category Amount (Rs. / KW)

Agriculture 300/-Domestic/Mushroom 600/-Non-Domestic/Industrial/Street Light 1500/-DMRC/Railways 1500/-Temporary Connections

�� Upto 3 Days

�� Upto 7 Days and multiple there of, in block of 7 Days

�� For regular use/construction works

300/-

500/- per 7 days block of part there of

1.5 times of relevant category

Reconnection Charges*S No. Sanctioned Load Reconnection Fees (Rs.)1. Upto 10 KW 60/-2. 11 KW to 99 KW 200/-3. HT Metering 500/-

Special Reading Fees

Category of Meter

Amount (Rs.)

Single Phase 50/-

Three Phase 100/-

CT Meter 500/-

HT Meter 2000/-

*In addition to full payment of last bill, Service Line charges may also be levied if the same is removed during disconnection.The charges mentioned above are as per Delhi Electricity Supply Code & Performance Standards Regulations, 2007, andaresubjecttochangeasperdirections/regulationsissuedbyDERCfromtimetotime.

Charges Schedule

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Sanctioned Load (KW) Amount (Rs.)

Upto 5 3000/-More than 5 upto 10 7000/-More than 10 upto 20 11000/-More than 20 upto 50 16000/-More than 50 upto 100 31000/-More than 100kW upto 200kW/215 KVA

Rs. 310/KVA

More than 100kW (at 11kV)50% of the cost of HT cables/line/switchgear

Category of Connection LT Connection HT Connection

Amount (Rs.) 25/- 100/-

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Community Development

Women Literacy Centers : Imparting computer based functional literacy to the illiterate

women residing in JJ clusters/ Resettlement colonies/Villages through 290 Women Literacy

Centers. More than 55,000 women have benefited so far.

Vocational Training cum Tutorial Program : Imparting training in various skill generation

trades to the underprivileged youth and school dropouts. More than 12,000 youth trained so

far. Providing tutorial classes to support supplementary education needs of children from

class 1 to 10. More than 4,600 students have benefitted so far.

Health Services : 4 Mobile Dispensaries catering to the day to day health issues of JJ

Cluster inhabitants. More than 1,85,000 individuals have benefited so far. In addition to this,

Drug are also organized regularly. More than 48,000 individual haveDe-addiction camps

availed the benefits of these camps.

Potable Drinking RO Water : 45 RO plants have till date been installed at government

schools, JJ Clusters and Metro Stations providing potable drinking water to more than

1,94,000 individuals every day.

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Note: Our Customer Care Centres are open Monday to Friday from 9:30 AM to 6:00 PM and on Saturdays from 9:30 AM to 1:00 PM

New Connection document submission facility available at all Customer Care Centres except for Keshav Puram and Shalimar Bagh Location. Customer from the said location may submit their documents at :

• SWAROOP NAGAR (for Customers of Shalimar Bagh Area) TATA Power-DDL Office, A Block, Behind MCD Primary School, Radha Krishna Mandir Wali Gali, Swaroop Nagar, Delhi – 110042

• KESHAV PURAM (for Customers of Kehsav Puram Area) TATA Power-DDL Office, CENCARE Building, Opp. C2 Block, Lawrence Road, Keshav Puram, Delhi-110035

Document Submission Counter are open Monday to Friday from 9:30 AM to 6:00 PM

Customer Care CentresLocation Address

Moti Nagar District Office Building, Inder Puri, Behind Pusa Institute, Delhi

Shakti Nagar District Office Building, Nagia Park, Shakti Nagar, Delhi

Model Town District Office Building, Gopal Nagar, Near Azadpur Flyover, Delhi

Civil lines District Office Building, Hudson Lines, Civil Line, Delhi

Keshav PuramDistrict Office Building, Near Laxmi Bai College, Phase - 3, Ashok Vihar, Delhi

MangolpuriDistrict Office Building, Mangolpuri Industrial Area Phase-1, Mangolpuri, Delhi

Pitampura District Office Building, GP-6 Block, Pitampura, Delhi

Rohini District Office Building, Sector-3, Shakti Deep Building, Rohini, Delhi

Shalimar BaghDistrict Office Building, 33 Kv Grid Sub Station, Near Jaspal Kaur Public School, Shalimar Bagh, Delhi

BurariA-9, First Floor, Daya Ved Bhawan, Opp. Indane Gas Agency Centre, 100 Feet Main Road, Delhi

BadliDistrict Office Building, DSIDC Gate No-5, Badli Ind. Area, Near MTNL Office, Delhi

NarelaDistrict Office Building, Bawana Road, Near Fire Brigade Office, Narela, Delhi

BawanaDistrict Office Building, Main Road Bawana, Near Aditi Girls College, Bawana, Delhi

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Know Your Customer (KYC) Form

(Please use this form, if you want to update / change any of the below fields. Submit this form along with photo ID proof duly signed by Registered Customer to our nearest Customer Care Center or e-mail us a scanned copy at customercare@tatapower-ddl.com)

IDENTITY DETAILS

1. Contract Account No. (CA No.)

2. Name of Registered Customer (In Capital Letters)

3. Email ID

4. Mobile No.

Do you want to opt for ‘Stop Paper Bill’ and receive bill on registered E-mail ID? Yes No

Declaration: I hereby declare that the information provided by me above is true and correct to the best of my knowledge and belief. I authorized TATA Power-DDL to update these details in their records. In case any of the above information is found to be false or misleading or misrepresenting, I will be held liable for it.

Name & Signature: Place: Date: ___________________________________________________________________________

ACKNOWLEDGEMENT

I/We, hereby, confirm receipt of duly filled in KYC form along with copy relevant documents.

Name _____________________ Office address _________________On ______________For any clarification please contact us at our 24x7 Sampark Kendra No. 011-66404040 or visit www.tatapower-ddl.com

TATA Power Delhi Distribution Limited(A Tata Power and Delhi Government Joint Venture)

Corporate Office: NDPL House Hudson Lines Kingsway Camp Delhi - 110 009CIN No.: U40109DL2001PLC111526; Website: www.tatapower-ddl.com; Email: customercare@

tatapower-ddl.com Tel: 011- 66404040

5. a. Premise Own/Rented If Rented, specify Name of Landlord

6. a. Gender: Male/Female b. Date of Birth:

7. a. PAN No. b. Unique Identification Number (UID)/ Aadhaar, if any

Please attach relevant documents

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people who serve

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NDPL House, Hudson Lines, Kingsway Camp, Delhi – 110009CIN No. : U40109DL2001PLC111526

www.tatapower-ddl.com

24 hour sampark kendra011 - 66404040