Upload
darshansr
View
214
Download
0
Embed Size (px)
Citation preview
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 1/27
A SURVEY ONA SURVEY ON
COMMUNICATIONCOMMUNICATIONSYSTEM INSYSTEM IN
ORGANIZATIONORGANIZATION
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 2/27
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 3/27
NEESANEESA
LEISURELEISURE
LTD.LTD. ISO 9001: 2000 CertifiedISO 9001: 2000 Certified
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 4/27
Vision Vision
Creating an excellent infrastructure andCreating an excellent infrastructure and
providing famed Asian hospitality to achieveproviding famed Asian hospitality to achieveunmatched customer delight and deliverunmatched customer delight and deliver'value for money' experience and to prove a'value for money' experience and to prove abond of unity yet individuality with ourbond of unity yet individuality with our
expandedexpanded
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 5/27
Mission
To become a prominent hospitality player inNorthern / Western India by developing morethan 1000 rooms by Dec 2009 with strong
accent on Spa, Golf and Club facilities.In its effort to achieve the mission of becoming a 1000 plus rooms hotel chain withmultiple, mix and match formats, NLL is
building six more resorts/hotels/golf coursesin selected cities.
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 6/27
The chairman of the organization is Mr..The chairman of the organization is Mr..Sanjay Gupta.Sanjay Gupta.
He was the former c.e.o of Adani groupHe was the former c.e.o of Adani group And also worked as a c.e.o of G.S.P.C. And also worked as a c.e.o of G.S.P.C.
He is a retired IAS officer(1985He is a retired IAS officer(1985--2002)2002)
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 7/27
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 8/27
Cambay Spa & Golf Resort ,Cambay Spa & Golf Resort ,
Gandhinagar, is the first Five StarGandhinagar, is the first Five Starresort of Neesa Leisure Ltd. (NLL)resort of Neesa Leisure Ltd. (NLL) It is It is the first SPA Resort of Gujarat.the first SPA Resort of Gujarat.
Cambay Spa & Golf Resort has Cambay Spa & Golf Resort has been affiliated to RCI and is been affiliated to RCI and is offeringoffering fun filled inflation freefun filled inflation free
holidays to its Members through theholidays to its Members through theRCI Exchange system. Complete withRCI Exchange system. Complete withan executive golf course and academy,an executive golf course and academy,it offers,it offers,
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 9/27
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 10/27
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 11/27
Service providedService provided
They are providedThey are providedservices likeservices like
Hotel & resort Hotel & resort SpaSpa
Yoga Yoga
Golf Golf Tours and travelsTours and travels
EducationEducation
Time shareTime share
ClubClub
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 12/27
In Cambay Gandhinagar, they are provided facilities likeIn Cambay Gandhinagar, they are provided facilities like 154 suites/ rooms/ cottages154 suites/ rooms/ cottages
13 Banquet Halls13 Banquet Halls RestaurantsRestaurants Conference & Banquet facilities (with capacity rangingConference & Banquet facilities (with capacity ranging
fromfrom 20 to 600)20 to 600) Spa and Beauty SalonSpa and Beauty Salon
StateState--of of--thethe--art Gymnasiumart Gymnasium Swimming poolSwimming pool Mini theatreMini theatre DiscothequeDiscotheque Amphitheatre Amphitheatre Golf clubGolf club(This is the largest resort in Gujarat in terms of room(This is the largest resort in Gujarat in terms of room
capacity)capacity)
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 13/27
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 14/27
We have surveyed 20 persons of the organization.We have surveyed 20 persons of the organization.the number of employees working in cambay isthe number of employees working in cambay isround about 500 working in the different round about 500 working in the different
departments.departments. For the survey we have selected qualitative method.For the survey we have selected qualitative method.
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 15/27
Analysis of questi onnair e Analysis of questi onnair e
Which type of communication is being usedWhich type of communication is being usedin your organizationin your organization
10
30
60
0
10
20
30
40
50
60
1
written oral both
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 16/27
What form of written communication areWhat form of written communication are
used?used?
Letters
25 %
circulars
10 %m e m o s
5%
faxs
5%
e-mails
50 %
others
5%
Letters circulars m em os faxs e-m ails others
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 17/27
Which form of oral communication is used inWhich form of oral communication is used inyour organization?your organization?
%
%
%
%%
%
f m m g
p s
v d c f c g
s m s
u c m
p
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 18/27
Can you contact directly to the top levelCan you contact directly to the top levelmgmt?mgmt?
y ,
, 8
,
8
y
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 19/27
Which medium is used to trainWhich medium is used to trainemployees?employees?
presentation
s
15%
practical
examples
30%
oral teaching
40%
others
15%
presentations practical examples oral teaching others
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 20/27
Do you take tea or breakfast Do you take tea or breakfast with your boss?with your boss?
This question shows the level of informalThis question shows the level of informalcommunication of higher level to lower levelcommunication of higher level to lower level
7
7
9
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 21/27
Does the Director invites theDoes the Director invites theemployees at his personal parties?employees at his personal parties?
From this question we can see the level of From this question we can see the level of informal communicationinformal communication
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 22/27
Do you celebrate the bday of allDo you celebrate the bday of allemployees at your work place?employees at your work place?
Here the level of employee is affecting onHere the level of employee is affecting oncelebrating the birthday in org.celebrating the birthday in org.
yes, 30
no, 70
total, 100
0 50 100
yes
no
total
Series1
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 23/27
How the employees in yourHow the employees in yourorganization motivated for his best organization motivated for his best
work?work?30 30
15
25
0
5
10
15
20
25
30
1
Incenti ve Bonus Aw ards others
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 24/27
Are you satisfied with the behavior Are you satisfied with the behaviorof your senior with you?of your senior with you?
Most of the employee are satisfied with seniors behaviorMost of the employee are satisfied with seniors behaviortowards them.towards them.
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 25/27
Are you satisfied with the Are you satisfied with thecommunication system in yourcommunication system in your
organization?organization?
Most of the employees are satisfied with the current Most of the employees are satisfied with the current communication systemcommunication system
1
yes
no
total
100
20
80
0
20
40
60
80
100
yesno
total
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 26/27
ConclusionConclusion
Here by we concluded that the company has goodHere by we concluded that the company has goodcommunication system.communication system.
The top level management has taken utmost careThe top level management has taken utmost careof the systemof the system
Bcoz of which the employees are havingBcoz of which the employees are havingconfidence in management, and are deliveringconfidence in management, and are deliveringbetter services to customersbetter services to customers
Which can be seen through the progress theWhich can be seen through the progress the
company has done.company has done. But still much is to be done for lower levelBut still much is to be done for lower level
employees.employees.
8/8/2019 A Survey on Communication System in Organization
http://slidepdf.com/reader/full/a-survey-on-communication-system-in-organization 27/27