Improve Customer Engagement

Unify the customer experience for all channels. Enable conversation context so

customers don´t even notice whether it is a human or a bot

talking to them.

Increase Quality Service Levels

Self-service always available, regardless of business hours,

time zones, holidays. Customer service from anywhere, any

device for answers in real time.

Altitude Conversational Assistant

Altitude Conversational Assistant gave us the power to decide whether the bot handles interactions alone or interacts with a human agent by request; all of it without losing context and

keeping a clear view of the customer journey.

Director of Customer Service - Big European Outsourcer

Save Costs

Advanced level of customer service for a fraction of the cost. Scale customer service

quickly and efficiently.

A Real Omnichannel Customer JourneyBENEFITS

CONTEXTUAL TRANSFERData travels with the interactionto provide content at all times.

OUTBOUND PREDICTIVE IVRMore calls with fewer resources.

FEATURES

OMNICHANNELSeamless customer experience for interactions with voice bot, chat bot, human agent, or all.

SEND FILESBoth parties can send files to complement the conversation.

SPEECH RECOGNITION Your customers choose what

they prefer, typing or speaking.

CHAT HISTORYChat is stored and used for all purposes,

such as training and auditing.

C O N T A C T U SWWW.ALTITUDE.COM

ONLINE@ALTITUDE.COM

A Real Omnichannel Customer Journey