A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences 1 A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE

1A MINOR HOCKEY TOOLBOX FOR PARENTS –A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences Creating Positive Hockey Experiences

A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATETEMPLATE






A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATETEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATETEMPLATE

A. Educate Educate the masses

National Programs

Branch Initiatives

District/MHA Delivery

B. Create and CommunicateAssociation Philosophies

•Team selection•Ice time•Code of Conduct• All involved including parents

Remember – We can’t expect people to act within our expectations if we don’t let them know what our expectations are!

Coaches

Officials

Safety

People

Players

Parents

Volunteers

C. EngageCreate Solid Partnerships

• Get parents involved• Strong parent/coach relationships

D. RespondInformal Response to Complaints

Communication

Conflict Resolution

E. ResolveFormal Response to Complaints

Follow procedures consistently

Sanction consistently


A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A- EducateA- Educate


Chevrolet Safe and Fun Parents Approach

Seminars• Easy to deliver

• Can be hosted in less than 1 hour

-add District/MHA philosophies and codes of conduct

• Host at registration, or through the coach at the first team meeting!

• All materials including manuals are free of charge

March 7, 2006


National Programs

Branch Initiatives





Chevrolet Safe and Fun Parents Approach

Seminars• Emphasizes parents relationships

with: - players

-coaches

-parents

-officials

-Minor Hockey Associations

• Other important information as it relates to being a parent in the game including identifying general EXPECTATIONS!

March 7, 2006


National Programs

Branch Initiatives





Resource Tools to Educate the Masses

• Branch/District/MHA Constitution/Operations Manual

• AGM Focus Groups• National Hockey Parent Day• Safe and Fun Program• Safety for All • PSA Programming• Development Programming• Branch Programming• Parent Handbook – To be Completed

March 7, 2006


National Programs

Branch Initiatives



A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE B- B- Create and CommunicateCreate and CommunicateA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE B- B- Create and CommunicateCreate and Communicate


•Team selection•Ice time

Code of Conduct• All involved including parents


District/MHA Philosophy• Educate your coaches for consistency• Frame the need for your coaches to have

parent meetings to clarify philosophies on:

Ice time

Player rotation with respect to positions

Respect of officials

Shift length

Pre and post game routines March 7, 2006







Codes of Conduct/Behaviour• Guidelines for acceptable and unacceptable

behaviour• Provide the foundation for accountability of the

membership when enforcing a sanction becomes a reality

• Keep your code simple and straight forward • Pledge forms can be effective in communicating

your code• Communicate your code whenever you can• Alberta SMART Program a great template!Remember – We can’t expect people to act within our expectations if we don’t let

them know what our expectations are!

March 7, 2006







Resource Tools to Create and Communicate

• Branch/District/MHA Constitution/Operations Manual

• PSA Programming such as Relax...

• Codes of Conduct

• Guiding Principles for Parents of Value

• Roles and Responsibilities for Parents of Value

• Alberta SMART Program

• BCAHA Team First Program

• Dartmouth Fair Play Program

• Franc Jeu Program

• Parent Approach Manual

• Parent Handbook – To be Completed

March 7, 2006


A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE C- Engage C- Engage


C. ENGAGECreate Solid Partnerships

• Get parents involved

• Strong parent/coach relationships

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C. ENGAGE Create Solid Partnerships



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So what can we do to positively deal with parents?

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Team Meetings

Pre Season

Mid- Season

End Of Season

Special Meetings

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Encourage kids to participate and respect their choices

Enjoy their participation and focus on new skills, improving performance and having fun

Support our players emotionally by helping them to deal with fear, anger, guilt,

embarrassment and happiness

Stress to parents that they need to:




March 7, 2006




Discuss concerns with them with the intent of helping positively address the situation

Model respectful behaviour for their children

Communicate in a professional and courteous manner

Ask questions if they are unsure

Teach coaches to encourage parents to:




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Resource Tools to Engage in Creating Solid Relationships

•NCCP Team Meeting

•Safe and Fun Parents Approach Seminar

•Branch Mentorship Programs

•Evaluation Templates




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A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - Respond D - Respond


Solving minor issues at the team level…..before things escalate!


Communication

Conflict Resolution

March 7, 2006




• Conflict is inevitable but anger and grudges are not!

• Conflict resolution is important but people taking responsibility for their own behaviour is more important.

• When conflict does occur how we respond determines if a conflict escalates or is resolved.• Recognizing your own personal power can influence how you deal with conflict.


Communication

Conflict Resolution

March 7, 2006




• Every conflict has two components:– How people think– How people feel

• To resolve conflict we need to consider how people feel (their emotions)

• The key is to avoid escalation of a disagreement

• Sometimes the best thing to do is to “walk away” to let the other person cool down

• The expression of anger and how each person manages their anger will determine how intense the conflict becomes


Communication

Conflict Resolution

March 7, 2006


A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - D - RespondRespond

A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - D - RespondRespond

• Anger is a completely normal, usually healthy human emotion.

• Out of control anger is destructive.

• Anger is “an emotional state that varies from mild irritation to intense fury and rage”.

• When you get angry, your heart rate, blood pressure and hormone levels increase. These determine your response.


Communication

Conflict Resolution

March 7, 2006


A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - D - RespondRespond A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE D - D - RespondRespond

HOW TO DIFFUSE ANGER?• Before you speak or do anything else, stay cool and

calm• Take several slow, deep breaths and relax for a few seconds to slow down your heart rate• Take a few seconds to think about how you can diffuse the situation and avoid a confrontation• Maintain eye contact and watch your body posture• It is okay to walk away from this fight• Consider all the options for responding and their possible resultsIT IS NOT POSSIBLE TO RESOLVE A CONFLICT WHEN EITHER PERSON IS ANGRY. TAKE A BREAK AND ATTEMPT TO RESOLVE THE CONFLICT LATER, IF APPROPRIATE.


Communication

Conflict Resolution

March 7, 2006




• Acknowledge what you have heard and the other person’s position• Ask for clarification to understand their reason or rationale• Summarize what you have heard and verify that this is correct• State your position IF the person is ready to listen• State what points you agree on• State points of disagreement• When the person responds, acknowledge what they

have said • Continue until you have resolved the issue or agreed to disagree• Bring in a neutral person if possible


Communication

Conflict Resolution

March 7, 2006




Resource Tools to Respond

• Branch Mentorship Programs

• Informal Meeting of the Parties

• Conflict Resolution Training – To Be Completed

• Ombudsman


Communication

Conflict Resolution

March 7, 2006


A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE E - Resolve E - Resolve


If all the steps we just talked about are put in place the number of formal complaints should be reduced, however;

We must be prepared to deal with formal complaints in a fair, consistent manner!




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• Policies and procedures provide a road map for your MHA.

• Should reflect the philosophies of your MHA.

• Provide continuity to the activities of the organization.

• Ensure consistency if followed appropriately.

• Help to identify the expected behaviour in an organization.

• Include a complaint handling procedure.




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Complaint Procedures

Your association needs to define a process as to how complaints will be handled.




What triggers a complaint investigation The reporting of unacceptable behaviour by a director,

spectator, coach, player, parent, or official

Clear definitions of unacceptable behaviour

The reporting processThe completion of an incident report form

The method of enforcementProvide a description of who has the power to assess discipline

in the association

This could include getting facility owners concurrence and support for discipline

The method to be used to handle the complaintProcess should include an appeals process

Include this in the association bylaws as they are the governing documents of the

association

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• Ensure you have procedures that are fair

• Know and follow association procedures

• Identify expected behaviour

• Use good judgment when sanctions are necessary

• Communicate!




March 7, 2006




Resource Tools to Resolve by Formal Response to Complaints

• Branch/District/MHA Constitutions

• Branch/District/MHA complaint policies and procedures such as Game and Conduct Management, SMART, Team First

• Minor Hockey Association Survey




March 7, 2006


A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE

At one point during a game, the coach called one of his 7 year oldhockey players aside and asked, "Do you understand what cooperation is?What a team is?"

The little boy nodded in the affirmative.

A Final Word

Ice Hockey Etiquette


A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATEA MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE

Do you understand that what matters is not whether we win or lose, but how we play together as a team?"

The little boy nodded yes.

A Final Word




"So," the coach continued, "I'm sure you know, when a penalty is called, you shouldn't argue, curse, attack the referee, or call him a jerk. Do you understand all that?"

Again the little boy nodded.

A Final Word




The coach continued, "And when I call you off the ice so that anotherboy gets a chance to play, it's not good sportsmanship to callyour coach 'a dumb jerk', is it?''

Again the little boy nodded.

A Final Word




"Good," said the coach.

“Now go over there and explain all that to your mother and father!”

A Final Word




Any comments or suggestions to improve this template, please contact any member of the Hockey Canada “Parent Education Committee”

Mike Bruni – Chair

Joe Drago

Frank Lento

Dr. Vern Stenlund

Jack Forsyth

Brian Whitehead

Joe Kompon

Todd Jackson – Hockey Canada

Staff

Documents

A MINOR HOCKEY TOOLBOX FOR PARENTS – Creating Positive Hockey Experiences 1 A MINOR HOCKEY TOOLBOX FOR PARENTS – THE PRESENTATION TEMPLATE