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Determining your communication style

There are several ways to determine our own communication style as well as the style of

others. This test is only one way.. Please circle the letter of the response that bestdescribes you in the situation. There are no right and wrong answers. This test tells you,

how you relate to people and things in the world.

1. When I recall a time I was attracted to someone the first thing that attracted me tothem was:

a. The way they looked

b. Something they said to mec. The way they touched my mind orthe feelingI had about them

2. When I recall a wonderful vacation, the first thing I remember is:

a. The way the vacation spot lookedb. The sounds of the spot

c. The feeling I got by vacationing there

3. When I drive I navigate by:a. Looking for road signs or following a map

b. Listening for familiar sounds that point me in the right direction

c. Get a gut feeling or sense of where I am going

4. When I participate in my favourite sport or recreation I enjoy:a. The look of the game or how I look playing it

b. The sounds of the game such as the roar of the crowdc. The feel of the game the sense of movement motion etc.

5. When I am given an assignment to do it is easier to understand it if:

a. The directions are written or diagrammed for meb. It is explained clearly to me

c. I get a sense of clarity or purpose from it

6. When I have problems I find it helps to:

a. Write them down so I can see them clearlyb. Talk them out or listen to another till they get sorted out

c. Sort them out internally

7.

I find it easier to be with my friends if they:a. They communicate using animation and to the point statements

b. They vary their rate and pattern of speechc. I get a feeling they know me

Maximum A Visual

Maximum B Auditory

Maximum C Kinesthetic

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Module2

INCREASE YOUR SELF-AWARENESS:How Machiavellian are you?

Instructions: For each statement, circle the number that most closely resembles your attitude.

Disagree Agree

Statement A Lot A Little Neutral A Little A

1. The best way to handle people is to tell them what

they want to hear. 1 2 3 4 5

2. When you ask someone to do something for you,it is best to give the real reason for wanting it rather

than giving reasons that might carry more weight. 1 2 3 4 5

3. Anyone who completely trusts anyone else is asking

for trouble. 1 2 3 4 5

4. it is hard to get ahead without cutting corners here

and there. 1 2 3 4 5

5. It is safest to assume that all people have a vicious

streak, and it will come out when they are given

a chance. 1 2 3 4 5

6. One should take action only when it is morally right. 1 2 3 4 5

7. Most people are basically good and kind. 1 2 3 4 58. There is no excuse for lying to someone else. 1 2 3 4 59. Most people more easily forget the death of their

than the loss of their properly. 1 2 3 4 5

10. Generally speaking, people won't work hard unless

they're forced to do so. 1 2 3 4 5

Source: R. Christie and F. l. Geis, Studies in Machiavellianism.Academic Press 1970. Reprinted by permission.

ScoringKey:To obtain your Mach score, add the number you have circled on questions 1,3,4,5,9, and 10. For the other four questions, reverse

the numbers you have cheeked: 5 becomes 1,4 is 2,2 is 4, and 1 is 5. Total your ten numbers to find your score. The higher your

score, the more Machiavellian you are. Among a random sample of American adults, the national average was 25.

Analysis of test scores

Machiavellianism

People who are High Machs are

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more manipulative,

less persuaded,

win more,

Very persuasive.

Their perspective is if it works use it.

They flourish in situations where there are :

1. Face to face interactions

2. Minimum rules and regulations

3. Where emotional involvements with details irrelevant to winning distract low

Machs.

4Jobs that require bargaining skills, where there are substantial rewards for

winning and where ends justify the means, are ideal for High Machs.

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A

Instructions: Read the following statements and indicate whether you agree more with choice A or choiceB.

B

1. Making a lot of money is largely a matter

of getting the right breaks.

2. I have noticed a direct connection between

how hard I study and the grades I get.

3. The number of divorces indicates that more

and more people are not trying to make their

marri.ages work.

4. It is silly to think that one can really

change another person's basic attitudes.

5. Getting promoted is really a matter of being

a little luckier than the next person.

6. If one knows how to deal with people they

are really quite easily led.

7. The grades I make are the result of my own

efforts; luck has little or nothing to do with it.

8. People like me can change the course of

world affairs if we make ourselves heard.

9. A great deal that happens to me is probably

a matter of chance.

10. Getting along with people is a skill that must

be practiced.

1. Promotions are earned through hard

work and persistence.

2. Many times the reactions of teachers

seem haphazard to me.3. Marriage is largely a gamble.

4. When I am right I can convince others.

5. In our society a person's future

earning power depends on his or her

ability.

6. I have little influence over the

way other people behave.

7. Sometimes i feel I have little to do

with the gradesI

get.

8. It is only wishful thinking to believe

that one can readily influence what

happens in our society at large.

9. Am the master of my fate.

10. It is almost impossible to figure out

how to please some people ..

Source: Adapted from Julian B. Rotter, "External Control and Internal Control," Psychology Today(june 1971 L p. 42. Copyright 1971 byhe American Psychological Association. Adapted with permission.

Scoring Key:

Give yourself 1 point for each of the following selections: 1 B, 2A, 3A, 48, 58, 6A, 7 A, 8A, 9B, and lOA Scores can be interpreted 05

follows:

8-10 =6-7 -

54

3

1-2

High internal locus of control

Moderate internal locus of cantrol

Mixed

Moderate external locus of control

High external locus of control

INCREASE YOUR SELF-AWARENESS:

Assess your Locus of Control?

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Analysis and Explanation

Locus of ControlInternals believe they

control their destiny, are masters of fate,

are satisfied with their jobs, settled in work setting,

seldom absent, more involved,

attribute outcome to themselves, take care of health,

perform better, seek information actively,

do more sophisticated jobs efficiently,

can manage complex situations,

are independent in decision making, take initiative.

Externals are the opposite

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Module 3

Communication Skill test

This test has 24 questions

Answer as honestly and carefully as possible

1. When conversing with others,

A. I usually do most of the talking.

B. I usually let the other person do most of the talking.C. I try to equalize my participation in the conversation.

2 When I first meet someone

A. I wait for the other person to make the introduction first.

B. I introduce myself with a smile and offer a handshake.C. When I first meet someone, I hug the person.

3. I usually,

A. "warm-up" new conversations with small talk.

B. I usually avoid small talk and jump into more important matters.

C. I usually avoid starting conversations.

4. I usually,

A. Make an effort to remember and use peoples' names.B. Don't pay attention to names as I tend to forget them.C. Only learn the names of important people.

5. I_________ use courtesy words and phrases - "Please," "Thank you," "Youre welcome,"

"I'm sorry."A. Frequently

B. OccasionallyC. Never

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ANSWERS FOR FACULTY TO DISCUSS

Best answer: C.

1 Conversations should be a balanced two-way flow of dialogue.

2

Best answer: B.

It's good to initiate the introduction and introduce yourself with a handshake and smile. If shaking

hands is difficult, a quick head nod is a good substitute. Initiating the introduction with a smile and

handshake (or head nod) helps build rapport

3 Best answer: A.

It's good to initiate conversations with small talk. Topics to warm-up the conversation might include

a chat about the weather, news of interest, or impressions about the current activity (if you're at ameeting, staff party, or other gathering, for example).

4 Best answer: A.It's good to call people by name whenever possible. It makes a good, lasting impression, and itmakes the other person feel important and special. To help remember names, try these techniques:

5 Best answer: A.Regular use of these courtesy words and phrases is important to show politeness and build rapport.

6 Best answer: C.

Smiling when greeting people and at appropriate times greatly helps build rapport.

7 Best answer: A.

Making eye contact is important for building rapport. It gives the impression you're interested andengaged in the conversation, and you have good self-confidence. Eye contact should includefrequent breaks to avoid staring (this can make the other person uncomfortable).

Break eye contact frequently - glance down to the side, then quickly make eye contact again.Glancing down to the side is important. If you instead glance to the side (as if looking out the

window, for example) or look up, it gives the person the impression you're distracted and not paying

attention to what's being said. This quickly breaks down rapport.

8 Best answer: B.

Occasionally nodding your head to indicate you agree or understand helps build rapport. Again, it

shows you are interested and engaged in the conversation.

9 Best answer: B.

Your arm's length is the appropriate distance (between two- to three-feet). Standing closer than

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sending the message that you're anxious or nervous!

15

Best answer: B.

If you're a good listener, you keep mentally busy searching for meaning in the message, and you ask

questions. This mental "search for meaning" helps keep you focused, attentive, and engaged. If youget easily distracted, try taking notes if the setting is appropriate.

Note-taking helps draw and focus your attention as you must mentally "search for meaning" andlisten for information in order to take notes. This might be helpful in meetings, for example.

If you watch someone speak but you don't "hear" a word, gauge if you are bored, tired, might have agap between your speaking and listening rates, or are experiencing "emotional deafness." We allexperience emotional deafness on occasion, especially when we're feeling overwhelmed, upset, ornervous.

You hear people ask - "I'm sorry, what did you say?" or make the comment - "I have a lot on my

mind right now. Could you repeat what you said?" If it's a frequent problem, gauge the source andseek help if needed.

16

Best answer: C.

Showing empathy (sensitivity) to another person's feelings helps build rapport. It's called "reaching

out to people." Empathy can be shown by making comments, such as:

"That must have been a scary (or upsetting) experience for you."

"I felt the same way when that happened to me."

"I know (understand) how you feel."

"I can imagine how you feel."

"I would feel that way too in your situation."

17

Best answer: A.

Focusing on the positive (good) aspects draws people's attention in a favorable way, and people

enjoy the conversation more. People are generally more attracted to a person who has a "positive

outlook on life." And when it comes to work evaluations, positive-minded people generally do better.Consider the following examples:

Positive: "The plan has some good ideas."Negative: "The plan has some serious problems."

Complaint: "No one ever listens to my ideas."

Positive: "These changes might have some benefits."Negative: "These changes would be awful."Complaint: "I'm always having to relearn and re-do everything around here."

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