30 JUNE - 2 JULY - cih.org pdfs/International Housing Summi… · David Montague CBE, chief executive, London and Quadrant Joost Nieuwenhuijzen, managing director, European Federation

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30 JUNE - 2 JULY

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Welcome to the International Housing SummitWhat will the new normal be after COVID-19? We face a mammoth challenge to reboot the housing sector - and to do that we need new solutions, new thinking, new ways of working.

Bringing together a fantastic line-up of international speakers, all the sessions across the IHS will share lessons learnt during this world crisis and help us think together about how we shape the future of housing worldwide.

Be inspired to share, learn, debate and collaborate through this unique opportunity. Ask questions, talk with fellow leaders, and discover new ideas to guide your organisation through this challenging time.

Create your own agendaThe summit has been uniquely designed to help you get the most value from your experience. You select which sessions you want to attend, creating your own personalised itinerary so you can make the most of your time.

Sessions will include dedicated time for questions and answers. You can communicate via the chat function or raise your hand and be invited to the stage to ask your question to the speakers.

The programme timings will be spaced out, allowing you to break from the summit and screen time to grab a coffee and recharge. We’ll also record all the sessions, so if you do want to catch up on anything that you had to miss, you can do so at a time that better suits you.

What will happen at the virtual summit?• IHS is made up of a variety of sessions; from keynotes and panels

to more intimate fireside chats and quick lightning talks

• Every session will have dedicated Q&A time for you to get the most out of the exceptional speakers and panellists we have joining us

• Network and collaborate in our virtual lounge, with intimate groups of six at each table. It’s a very relaxed setting that allows you to move between tables, share and collaborate together

• Pop over to our sponsors’ lounges to hear first-hand from a range of suppliers on solutions and products to meet your needs. Visit site Book now Get in touch

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http://www.cih.org/events/display/vpathDCR/templatedata/cih/events/data/National%2520Events/International_Housing_Summit_2020

https://r1.dotmailer-surveys.com/d6yrx0e-794mga85

mailto:events%40cih.org?subject=

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Visit site Book now Get in touch

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Day one – Lessons from the crisisTuesday 30 June9.00 - 9.55 BST Session 1

9.00 - 9.30 BST Networking and discussion Networking and discussion Networking and discussion

9.30 - 9.40 BST

Welcome and housekeepingGavin Smart, chief executive, Chartered Institute of Housing

Welcome and housekeepingMatt Dicks, director, Chartered Institute of Housing Cymru

Welcome and housekeepingJustin Cartwright, director, CIH Northern Ireland

9.40 - 9.55 BST

Secretary of State addressRobert Jenrick MP, secretary of state for housing, communities and local government

Ministerial AddressJulie James MS, minister for housing and local government

Ministerial AddressCarál Ní Chuilín MLA, minister for communities

Continued...




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Day one - Lessons from the crisis (continued)10.00 - 11.00 BST Session 2

10.00 - 10.15 BST Networking and discussion

10.15-11.00 BST

Keynote session: I can see clearly now - making decisions in times of crisisAs leaders’ thoughts turn to what comes next post-COVID we are going to be faced with making lots of decisions. For a good number of these decisions we won’t necessarily have all the information or data we need to make them with confidence, but we are going to have to make them to take the business forward. In this opening keynote we will be hearing from and interviewing Chris Grant, Sport England board member and author of ‘Better Decisions’ his new book on how leaders can make better decisions. We’ll cover:• Making decisions about decisions• When to decide and when not to decide• How to tackle the two greatest enemies of clear-sightedness: haste and busynessChris is an exceptional leader having taken on many big challenges and interventions. This timely keynote session will help you make sense of what lies ahead and how you, as a leader, can make better decisions.Chris Grant, board member, Sport EnglandChair: Ian Wright, managing director, Disruptive Innovators Network

10.40 BST Q&A

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11.15 - 11.50 BST

Keynote address: The prospects for the economy, public finances and public policyThe economic challenges facing government in a post pandemic world are going to be huge, so what can we all do to prepare for this? Join Paul as he shares his thoughts on what is required to ensure we all have a stable future. Paul has worked and published extensively on the economics of public policy, with a particular focus on income distribution, public finances, pensions, tax, social security, education and climate change.

Paul Johnson, director, Institute for Fiscal Studies

Chair: Radojka Miljevic, partner, Campbell Tickell

11.40 BST - Q&A12.20 - 13.35 BST Session 4


12.35 - 13.35 BST

Panel session: Social housing – the international response to COVID-19Discover the organisational and personal responses to COVID-19 from our fantastic international panel. You’ll come away with details on how each of our panelists reviewed and learnt from their response, and what the inevitable change to their future leadership and business now looks like. This diverse and international panel will give you an opportunity to reflect on your own experience and capture essential learning from social housing leaders to share with the wider social housing community.

David Montague CBE, chief executive, London and Quadrant Joost Nieuwenhuijzen, managing director, European Federation for Living Carol Matthews CBE, chief executive, Riverside Group Marlene Coffey, chief executive officer, ONPHA (Canada)

Chair: David Silke, director of operations at The Housing Agency

13.15 BST - Q&A

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14.20 - 14.40 BST

14.40 - 15.00 BST

15.00 - 15.20 BST

Lightning talks In these energetic quick fire sessions, you’ll learn about a variety of innovative projects in just 10 minutes from 10 slides and 10 minutes of Q&A.

Chair - Shauna Hutchinson, resident engagement officer, Network Homes

1. Building rental property entrepreneurs in townships - Nqobi Malinga, account manager, Avocado Vision Nqobi will share his ideas for creating property entrepreneurs in the townships. The session is also going to give an insight into the social benefits to the communities Nqobi is working with.

2. Digitalisation and the future of housing - Bas Boorsma, chief innovation officer at Change=, professor of Practice Urban Innovations & Smart City at Thunderbird School of Global Management (Arizona tate University), author of “A New Digital Deal”Facilitating the development of smart and resilient communities needs to encompass a vision on the future of housing. While this may sound obvious, in reality the world of housing appeared a different one. While many sectors and industries have come to embrace the fundaments of digitalization, distributed designs and demand-side economies of scale, real estate development and the industry of housing much less so. How will this industry catch up? What are some of the experiences and insights gained in Change= , and Amsterdam based Networked Living provider?

3. Court processes for social landlords post-lockdown: what does the future hold - Nick Billingham, partner, Devonshires In this session, Nick will cover: The stay on proceedings and dealing with the backlog, Continuing restrictions after the stay Injunctions, Virtual hearings – pros and cons, An alternative approach - the Housing Dispute Service

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16.25 - 17.15 BST

Panel session: Rethinking the provision of social housing - an international perspectiveGain an international perspective on how social housing leaders in South Africa and Canada are rethinking the provision of social housing in light of COVID-19. Delve into thinking from a customer and a workforce perspective; how will services change; what will the workplace look like; and where could innovations be deployed?Malcolm McCarthy, general manager NASHO, South Africa Sue Ritchie Raymond, director of excellence and innovation, ONPHA (Canada)Chair: Gordon Perry, CIH Governing Board

16:55 BST - Q&A


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Day two – RebootWednesday 1 July9.15 - 11.00 BST Session 7


9.50 - 10.00 BST

Welcome and housekeepingIan Wright, director, Disruptive Innovators NetworkTina Mistry, regional specification manager, Aico

10.00 - 10.20 BST

10.20 - 10.40 BST

10.40 - 11.00 BST

Lightning talks In these energetic quick fire sessions, you’ll learn about a variety of innovative projects in just 10 minutes from 10 slides and 10 minutes of Q&A.Chair - Shauna Hutchinson, resident engagement officer, Network Homes1. Persona-based procurement - Jenny Chapman, group director of innovation and excellence, Forviva Housing Your opportunity to gain invaluable insight into how Forviva’s innovative approach to procurement is turning the traditional approach of brief and spec on its head. Persona-based procurement takes real life customer problems and turns them into a story with a set of problems to be solved.

2. Tackling homelessness - Seb Barker, chief operating officer, BEAM Hear from the world’s first revolutionary crowdfunding platform that helps homeless people to train up and get into work. Funded by innovation grants from the Mayor of London, Nesta and leading entrepreneurs, Beam has rapidly proven a powerful new model in helping disadvantaged people access new training opportunities, build positive support networks and confidence, and get into work.

3. Qlinker – The first totally digital housing association - Daan Peters, Qlinker; Danielle Koeken, Qlinker; Chaired by Henk Korevaar, co-founder, Corponet Offering a unique and innovative alternative model on running a housing association, the Mitros initiative, Qlinker - a completely digital association - turns traditional housing association processes upside down to serve tenants in a way that is as customer-friendly as possible.

Continued...

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Day two – Reboot (continued)11.15 - 12.20 BST Session 8


11.30 - 12.20 BST

Keynote interview: Rebooting Homes England – their innovation storyAn insightful session with Homes England’s chief executive Nick Walkley will explore the successes and challenges he has experienced leading the creation of a new type of public service agency to disrupt the housing market and improve the way new homes are secured and delivered. The conversation will focus on pursuing these ambitions while maintaining business operations and how the culture inside the agency and wider industry needed to change. As well as looking back, Nick will explain what’s to come through digital transformation, as well as offer his own personal leadership insights. A key influencer in the housing sector, this is an inspirational story of collaborative leadership.

Nick Walkley, chief executive, Homes England Lou Downe, director of service design and transformation, Homes England

Chair: Ian Wright, managing director, Disruptive Innovators Network

12.00 BST - Q&A

13.15 - 14.10 BST Session 9


Continued...




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Day two – Reboot (continued)

13.30 - 14.10 BST

Fireside chats: How has COVID-19 influenced regulation?A first for the housing sector! Choose your session from all four UK nations’ housing regulators. This is your opportunity to find out what the regulator’s response to the current crisis is and hear about the changes they are making to their regulatory approach during these unprecedented times.

14.10 - 15.30 BST Session 10


14.30 - 15.30 BST

Panel session: Rebooting the housing business model The opportunities we all have following the COVID-19 crisis in the way we reboot the housing business model is tremendous. Join our fantastic international panel as they talk about:• Rethinking organisational purpose and design• How we can more effectively connect and engage with communities• How we continue to improve collaboration with other socially aligned sectors and businesses.Dominic Campbell, chief executive, Futuregov Adah Parris, futurist and cultural strategist Sorcha Edwards, secretary general, Housing EuropeChair: Gavin Smart, chief executive, Chartered Institute of Housing

15.10 BST - Q&A

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Continued...

Fiona Macgregor, chief executive, Regulator for Social Housing

Chair: Gavin Smart, Chief executive, CIH

Anthony Carleton, director of local government and housing regulation, Department for Communities

Chair: Justin Cartwright, National director, CIH Northern Ireland

Ian Walters, senior regulation manager, Welsh Government

Chair: Matt Dicks, National director, CIH Cymru

Ian Brennan, director of Regulation, Scottish Housing Regulator

Chair: Gary Dalziel, Vice chair, CIH Scotland board

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15.30 - 16.30 BST Session 11


15.45 - 16.30 BST

Keynote session: How do you reboot a business? As housing leaders, how do we reboot the housing business model through the lens of leaders from outside the sector? What can we learn from those that have experience in rebooting a business? Karen Lynch will share her experience of turning around social enterprise business Belu Water, to become one of the biggest social enterprise success stories in the country. Oke Eleazu will discuss how organisations need to become more customer driven and give insight into how he’s implemented this in Bought by Many, the disruptive insurance provider.

Karen Lynch, former chief executive, Belu Water Oke Eleazu, chief operating officer, Bought by ManyChair: Ian Wright, managing director, Disruptive Innovators Network

16:10 BST - Q&A

16.30 - 17.15 BST Session 12


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16.45 - 17.05 BST



Rebooting the UK housing market - Robert Grundy, head of affordable housing, Savills Robert will share his insights into the UK housing market including how the impact on the economy will affect housing and development,and how, as a sector, we are responding the challenges now facing us.

17.05 - 17.15 BST

Close of SummitGavin Smart, chief executive, Chartered Institute of Housing

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Day three – Tech does goodThursday 2 July9.30 - 11.05 BST Session 1


10.05 - 10.15 BST

Welcome to IHS: Tech does goodRajiv Peter, director of Digital Technology, Notting Hill Genesis

10.15 - 11.05 BST

Tech keynote: Tech and climate change – Sustainable ITHow do we bring together the twin challenges of tackling climate change and greening technology? Is it possible? In this session we will explore the key issues around technology and climate change and what housing leaders need to be aware of around their investment, deployment and use of technology and what they can do in reducing its CO2 emissions.

Ellen Wilson, industry manager, Government, Sustainability and Smart Cities, MicrosoftTom Greenwood, managing director, Wholegrain DigitalJemma Waters, head of Responsible Transformation, Lloyds Banking Group

Chair: Rajiv Peter, director of Digital Technology, Notting Hill Genesis

10:45 BST – Q&A11.05 – 12.25 BST Session 2


Continued...Visit site Book now Get in touch




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Continued...

Day three – Tech does good (continued)11.30 – 12.25 BST

Tech keynote – Future for housing IT servicesWhat does the future look like for housing IT services? Delving into recent sector research by the Disruptive Innovators Network, we will look at:

• Where will IT need to sit in your business in the future? – Having a seat at the top table?• What roles will disappear, and which new ones will evolve?• What are the skills of the future you will need to recruit for now? • What future technologies will drive strategic thinking?

Kevin Ives, chief information officer, Sovereign Sharon Hayes, director of technology services, Great Places Housing GroupColin Sales, chief executive, 3C consultantsChair: Ian Wright, managing director, Disruptive Innovators Network

12:00 BST – Q&A13.00 – 14.10 BST Session 3





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Day three – Tech does good (continued)

13.30 - 13.50 BST

13.50 – 14.10 BST



1. Automate & Optimise the Net Zero Journey, - Stewart Little, CEO, IRT surveysn a low touch/no touch economy housing provider are going to have to use more innovative approaches to managing their assets that don’t involve person to person contact. Property inspections are going to be a case in point. But what if you didn’t need to enter a home? what if you were automatically alerted as you drove by a property of an emerging defect? Why aren’t you including thermographers in your asset management portfolio?In this session you will learn about the deployment of thermal photography within the asset management sector and how it can solve the above problems and more.2. Virtual agents – Their role in supporting frontline service delivery - Jordan Wheat, Crimson Discover how using virtual agents or chatbots could help in a world where lots of residents need to be contacted at speed and explore more effective ways of communicating with communities.


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Day three – Tech does good (continued)14.10 – 15.10 BST Session 4


14.30 – 14.50 BST

14.50 – 15.10 BST



1. The social smart home – What does this look like? - Rowley Maggs, Smart Rent Delve into findings from HACT and Smart Rent’s recent report into the social smart home and why:• It will save money and reduce your carbon footprint• It needs to be an integral part of your business transformation strategy• It will empower residents and communities.2. Rethinking stock condition surveys - Dirk Huibers, chief executive and co-founder, Octo Imagine if you could undertake an external stock condition survey of 30,000 homes in around half an hour to a high degree of reliability?That’s exactly what this innovative Dutch start-up has achieved so how reliable is this tech for offering social landlords an alternative way to manage their assets?




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Day three – Tech does good (continued)15.10 – 16.30 BST Session 5


15.40 – 16.30 BST

Future ready - Cloud solutions in a post-COVID worldCOVID-19 has accelerated the journey for many housing providers to migrate towards cloud provision. But what does this mean in practice and is it the right solution? Together, we’ll debate the key issues that organisations need to consider following the first piece of research into how to navigate your cloud journey.

Charlene Manning, account Manager, AWS Paul Jackson, Solutions director, Rackspace Ross Fraser, director of Research, Disruptive Innovators Network

Chair: Ciara McMillan, account director, Crimson

16:10 BST – Q&A16.30 – 16.35 BST Close of IHS: Tech does good




Documents

30 JUNE - 2 JULY - cih.org pdfs/International Housing Summi… · David Montague CBE, chief executive, London and Quadrant Joost Nieuwenhuijzen, managing director, European Federation