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2020 CATALOG
BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES
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BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES
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Table of Contents
Certificate Courses .............................................................................. 4 Culinary Skills ...................................................................................... 5 Food Art .............................................................................................. 5 On-Call Banquet Server Course …........................................................ 6-7 Computer Skills ................................................................................... 7-8 English for Hospitality ......................................................................... 8 U.S. Citizenship Preparation................................................................ 9 Math Class / College Preparation ....................................................... 9 Tutoring .............................................................................................. 9 Career Resources and Referral Services ............................................. 9 Workshops ......................................................................................... 10 Job Seeker Training Program .............................................................. 11 Getting to BEST …………………................................................................ 12
Our funders include
BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES
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Certification Courses
Course/Module Learning Objectives Duration
CPR/AED • Recognize an emergency
• Respond to an emergency by using action steps: Check, Call, Care
• Provide basic care for sudden illnesses until advanced medical help arrives
• Use an automated external defibrillator
3 hours
SERVSAFE™
• Recognize the risks faced by a food service establishment
• Assist in preventing unsafe habits that result in foodborne illness
• Protect food and food service equipment from contamination
• Practice good personal hygiene as it applies to the safe food handler
• Correctly stock and rotate food products
• Successfully clean and sanitize food service contact areas and equipment
8 hours
TIPS™ • Help create and sustain a comfortable and relaxed atmosphere for patrons
• Influence aspects of drinking behavior to encourage responsible drinking
• Confidently intervene in and resolve troublesome situations
• Use the knowledge gained in this class to recognize if a guest is approaching intoxication or is already intoxicated
5 hours
MA
ALLERGEN
TRAINING™
Understand:
• Food allergies and celiac disease-related food intolerance, including the major food allergens
• Celiac disease and the food intolerances that it produces
• Symptoms of allergic reactions and celiac disease and procedures that restaurants should follow in educating employees about food allergies and celiac disease
• Steps that restaurants, hotels, and caterers should take if a customer has an allergic or celiac disease-related reaction to food
2 hours
BARISTA
• Understand the history and importance of coffee
• Demonstrate how to use and maintain an espresso machine
• Understand how to select, store, and dispose of coffee
• Demonstrate proper coffee bean grinding and tamping
• Understand how water temperature, quality, and flow rate affect taste
• Demonstrate how to properly froth milk
2 hours
BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES
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Basic Culinary Skills
Course/Module Learning Objectives Duration
KITCHEN
MATH
• Demonstrate understanding of recipe terminology
• Demonstrate understanding of liquid measurement values
• Ability to convert liquid measurements from one value to another
• Ability to increase or reduce recipe yields
• Demonstrate understanding of fraction math
• Demonstrate understanding of measuring utensils
6 hours
KNIFE SKILLS • Select and care for knives
• Identify all parts of the knife
• Use a utility knife safely: o Clean o Carry o Sharpen o Store o Cut o Position guiding hand correctly
• Cut foods into a variety of shapes and sizes: Julienne, Battonet, Chiffonade, and Dice
24 hours
PAN SKILLS • Properly clarify butter
• Understand the proper techniques and guidelines necessary to: sauté, pan sear, and pan fry
• Demonstrate basic egg preparation and flipping techniques
• Demonstrate standard breading procedures and when to use each one
• Understand the importance of timing when cooking multiple food items
20 hours
SOUPS &
SAUCES
• Demonstrate understanding of thickening agents
• Ability to make and use a roux, slurry, and beurre manie
• Ability to make and use a mirepoix
• Demonstrate understanding of soups and sauces
• Demonstrate understanding of mother sauces
22 hours
Food Art Course/Module Learning Objectives Duration
FOOD ART
• Learn the art of fruit and vegetable carving and garnishing
• Students will receive their own garnishing kit the first night of class
3 hours / week
8 weeks
BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES
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On Call Banquet Server and Restaurant Training Cycle 1
January 7 – March 26 Cycle 2
April 7 – June 25 Cycle 3
September 8 – November 19
Course/Module Learning Objectives Duration
VOCABULARY/ TERMINOLOGY
• Ability to identify and describe various kitchen equipment
• Ability to Identify and describe various foods
• Ability to identify and describe tableware, glassware, and flatware
• Demonstrate knowledge of various cooking methods
• Ability to interact with customers in a professional manner
6 hours
NAPKIN
FOLDING/TABLE
SETTING
• Ability to fold napkins in eleven classic folds
• Execute traditional table settings
• Demonstrate knowledge of polishing techniques
6 hours
ORDER TAKING/
ORDER OF
SERVICE
• Ability to take orders and interact with customers in a professional and informative manner
• Ability to serve guests using the proper sequence of events
• Ability to describe menu items and make informed suggestions
6 hours
WINE SERVICE COCKTAIL
SERVICE
• Demonstrate basic knowledge of various wines
• Ability to identify basic wine varietals
• Ability to execute traditional tableside wine service
• Demonstrate basic knowledge of various liquors
• Demonstrate knowledge of classic cocktails & their garnishes
• Demonstrate knowledge of appropriate glassware for specific cocktails
• Demonstrate basic knowledge of mixers
6 hours
MICROSTM
SYSTEM
• Demonstrate basic knowledge of MicrosTM system
• Ability to open and close a check
• Ability to accurately enter food and beverage orders
• Ability to place orders using seating position and course numbers
• Ability to accurately use modifiers
• Ability to accurately convey customer preferences and needs
• Ability to correctly enter personal time codes and manage time sheets
12 hours
BUFFET • Demonstrate basic knowledge of all buffet equipment
• Ability to set up a general buffet using correct sequential placement of foods, equipment, and utensils
• Demonstrate knowledge of buffet staff and their responsibilities
• Demonstrate knowledge of basic buffet etiquette
• Ability to set up a basic buffet place setting
6 hours
BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES
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BANQUET TABLE
SETTING
• Demonstrate basic knowledge of all banquet equipment
• Ability to set up a traditional banquet table
• Demonstrate knowledge of buffet staff and their responsibilities
• Ability to read and understand a B.E.O.
• Ability to set a banquet table according to a specific B.E.O.
• Ability to safely stack, lift, and carry trays
6 hours
BANQUET ORDER
OF SERVICE
• Demonstrate understanding of cocktail hour
• Demonstrate understanding of serving appetizers and/or wine
• Ability to greet guests, introduce oneself, and interact with guests in a professional manner
• Understand importance of food allergies and ability to communicate this information effectively
• Demonstrate knowledge of the sequence of service
• Understand differences between banquet and table service
6 hours
BANQUET STYLES
OF SERVICE
• Demonstrate understanding of and ability to execute Bread Buttering
• Demonstrate understanding of and ability to execute various styles of service including:
o Escoffier Service o French Service o Other service styles commonly used in Boston hotels
6 hours
Computer Skills, English for Hospitality, U.S. Citizenship Cycle 1
January 6 – April 10 Cycle 2
April 27 – July 31 Cycle 3
September 8 – December 11
Computer Skills
Course/Module Learning Objectives Duration
COMPUTER / DEVICE
• Know difference between hardware and software
• Mouse skills
• Identify keys on keyboard and improve keyboarding skills
• Customize computer settings
• Create folders to organize files
• Understand words and phrases necessary to buy a personal device
2.5 hours/ week
AM / PM
INTERNET • Identify web browsers
• Create safe and strong passwords and be secure
• Search using keywords vs. typing a web address
• Browse on multiple tabs
• Sift through search results
• Explore topics such as buying airfare and online shopping
BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES
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EMAIL • Create an account and professional signature
• Compose new emails
• Use formal language in emails
• Send, reply to, and forward emails
• Identify spam and manage unwanted emails
• Organize inbox with labels
2.5 hours/ week
AM / PM
GOOGLE DRIVE
AND OTHER APPS
• Create and move files to Google Drive
• Share files and folders
• Delete files and folders
• Understand basics of cloud storage
• Use and understand purpose of Google Docs, Slides, and Sheets
• Create, edit, and insert elements into each app
• Collaborate and share files with other users
MOBILE DEVICES
AND APPS
• Use pre-installed apps
• Download and install new apps
• Organize and delete apps
• Navigate websites on mobile view
• Understand cloud storage
SOCIAL MEDIA • Create accounts
• Set privacy and visibility settings
• Publish and manage content to the web
GOOGLE SUITE: DOCS, SHEETS, SLIDES, CLASSROOM
• Create and edit files
• Change font and styles
• Add and edit content
• Understand and navigate menu tabs
• Use Google Classroom to navigate online learning resources
English for Hospitality Course/Module Learning Objectives Duration
ENGLISH FOR
HOSPITALITY LEVELS 3-8
• Ability to communicate with guests, supervisors, and co-workers using proper customer service language
• Familiarity with career ladders within the industry
• Weekly use of technology within the EFH classroom
• Ability to articulate goals, both personal and professional
• Demonstrate confidence and leadership through out-of-class projects, oral presentations, and field trips
6 hours / week
AM / PM
BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES
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U.S. Citizenship Preparation
Course/Module Learning Objectives Duration
CITIZENSHIP • U.S. history and civics lessons • Understanding the N-400 application • Preparation for the interview with a USCIS official • Referral to support services if needed • Follow up sessions and tutorials
Online option available for this course. In-person orientation required at Medford site.
2 hours / week
AM / PM
Math Class (College Preparation)
Course/Module Services Duration
ACADEMIC SKILLS • Build foundational math skills to transition into introductory level college math courses
1.5 hours / week
Tutoring Services
Course/Module Services Duration
TUTORING
One-on-one tutoring provided by trained volunteers • English reading / writing • English speaking / listening • Literacy • Citizenship • Math / GED / HiSET • Computer • College homework help
1.5 hours / week
Career Resources and Referral Services
Course/Module Services Duration
NEXT STEP
SERVICES
• Advise students about career and educational opportunities outside of BEST based on student goals
• Assistance with any application process
By appointment
CAREER AND
RESOURCE
REFERRAL
SERVICES
• Conduct online career exploration, resume building, completion of online applications, cover and thank you letter writing, and interviewing meetings with eligible clients
BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES
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Workshops (Based on Demand)
Course/Module Services Duration
FIRST-TIME HOMEBUYER
• Prepare for the mortgage process • Understand first time homebuyer mortgages • Learn how to find a home • Understand the legal aspects of buying a home • Be able to work with professionals during the homebuying process
4 hours / session
2 sessions
TECH GOES
HOME™
• Learn basic computer skills
• Opportunity to purchase a Google Chromebook for $50 after completing required classroom hours
• Access low-cost internet options
15 hour / course
ONLINE LEARNING • Enroll and register in online language tools, such as USA Learns
• Understand how to use BEST online learning tools o Google classroom o Skills training online resources o Citizenship online resources
• Register and complete industry certifications online o Food safety
1 hour / session
1 session
KNOW YOUR
LOCAL 26
BENEFITS
Understand Local 26 Benefits:
• Regan Associates Legal Plan • Modern Assistance Program (MAP) Employee Assistance Plan
1.5 hours / session
1 session
YOGA AND
BETTER HEALTH
• Use meditation and yoga to reduce stress and increase focus
• Learn English vocabulary relating to the body and health • Access online resources to practice yoga and meditation at home
30 minutes / week
(before class)
ABOVE AND
BEYOND GUEST
SERVICE
• “Wow” guests by offering exceptional guest service experience
• Engage guests in conversations by using polite language
• Personalize guest experiences by anticipating guests’ needs • Role play guest service scenarios
2.5 hours / session
2 sessions
MEET A USCIS
OFFICER
• Meet a USCIS officer and have an opportunity to ask questions
• Prepare for U.S. naturalization process • Learn updates to the U.S. citizenship interview process
2 hours / session
1 session
BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES
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Job Seeker Training Program Cycle 1
January 6 – February 14
Cycle 2 February 24 – April 3
Cycle 3 April 13 – May 22
Cycle 4 June 1 – July 10
Cycle 5 July 20 – August 28
Course/Module Learning Objectives Duration
INTRODUCTION TO
HOSPITALITY: A HOUSEKEEPING
PRE-APPRENTICESHIP
PROGRAM
This six-week, full-time course trains participants for positions in hotel housekeeping departments. Course components include:
• Hands-on skills training in a model hotel room
• Hotel tours
• Two weeks of job shadowing at partner hotels
• Computer skills
• Ergonomics
• Chemical safety and blood-borne pathogens
• Cross-cultural communication skills
• Customer service and professionalism
• Financial literacy
• Branding
• Preventing workplace harassment Following the completion of the pre-apprenticeship program, participants work with career coaches on their job search. Graduates receive a Department of Labor Housekeeping Pre-Apprenticeship credential and 9 college credits at Bunker Hill Community College after completing a prior learning assessment portfolio. Participants seek positions at partner hotels. When they become apprentices, they continue to refine their new skills. Upon successful completion of the apprenticeship, graduates earn a nationally recognized certification from the Massachusetts Department of Labor and 3 additional credits at Bunker Hill Community College.
150 hours
BEST HOSPITALITY TRAINING 2020 COURSES AND MODULES
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BEST Locations
BEST Hospitality Training Email: [email protected]
Website: BESThtc.org
Student Website: 1234best.com
facebook.com/hospitalitytrainingcenter
@BESTCorpHTC
Dudley Square
2201 Washington Street
Roxbury, MA 02119
Intro to Hospitality/ Housekeeping Pre-Apprenticeship Program for job seekers
Public transportation:
• 15 minute walk from Ruggles or Roxbury T Stations
• 2 minute walk from Dudley Square bus station
Parking available at:
• DTA lot behind building
• City lot across the street
• Attended lot at Harrison Avenue and Taber Street ($15)
Medford
101 Station Landing, 4th Floor Medford, MA 02155
Classes for Local 26 Members and their covered dependents Public transportation:
• 10 minute walk from Wellington T Station on the Orange Line
Parking available at:
• Station Landing Garage
• First two hours are free, after that there is a $3.00 fee and $1.00 per hour charge