2014 SCS 7070 Brochure.v4

Service & National Accounts Group

� Switchgear Upgrades & Replacements

� Lighting Retrofits (LED, T-5, Induction, etc…)

� Generator & UPS Installations or Replacements

� Roll-Out Projects

� Small Project Work & Tenant Fit-out

� Small Design-Build Projects

www.mcdean.com | 800-7-MCDEAN

PROVIDING THE ULTIMATE CUSTOMER EXPERIENCE

� Electrical, Data, CCTV, & Access Control Services

� Move/Add/Change

� Break /Fix

� Pole Light Maintenance Plans & Repairs

� Data Center Added Circuits & Whips

Safety

Quality

Training

Ultimate Customer Experience

Large Coverage Areas

Uniformed Process for a Congruent Experience

Mobile Internet Based Service Platform

PROVIDING U LT I M A T E CUSTOMER EXPERIENCE.

THE ULTIMATE CUSTOMER EXPERIENCE is a process we use for every call to ensure our customer’s complete satisfaction

� Our safety process reduces the risk of incidents

� Professional training reduces time spent correcting problems

� Large service coverage areas offers a single point of contact for your various locations

� One service provider standardizes processes, techniques and materials

� Internet based platform allows better control of costs

� We can offer lower rates because we own our equipment

� One service provider reduces the amount of internal support and consolidates AP efforts

How You Save with M.C. Dean

SERVICE & NATIONAL ACCOUNTS | M.C. DEAN

Our Brand: Commitment to Quality and Customer ExperienceM.C. Dean’s Service & National Accounts Group only hires the best technicians in the industry and uses a defined training process ensuring the highest level of quality for our customers.

We are Trusted BySUNTRUST BANKS

PARKLAND HOSPITAL

HOME DEPOT

UPS

CBRE

LINCOLN HARRIS

LOWES

WALMART

AMERICAN UNIVERSITY

TARGET

JONES LANG LASALLE

FEDEX

ALBERTELLI LAW

GODDARD PROPERTIES

CENTURY LINK

SAVVIS

DELTA

BOEING

UNITED STATES AIRFORCE

STAPLES

AMERICAN LAND LEASE

USPS

VERIZON

ALL CHILDREN’S HOSPITAL

COX MEDIA

ARAMARK FACILITIES

REGENCY MAINTENANCE

LASER SPINE INSTITUTE

APPLIED ENERGY SOLUTIONS

CASSIDY/TURLEY

...AND MANY MORE

Coast to Coast Services

M.C. Dean Performed

Affiliates


Service Intelligence Service PlatformService Intelligence (SI) is our web based service platform, which allows us to effectively track, monitor, and document all service requests.

With SI, we are able to evaluate the performance of our technicians and managers to ensure we are meeting our contract requirements. SI also allows us to evaluate and create reports on important metrics for our customers by service request, store, or region, helping create a more transparent view of where their budgeted dollars are being spent and helping identify systematic problems with a specific store or region.


Managed QA/QCM.C. Dean’s Service & National Accounts group is committed to setting the standard in the industry when it comes to quality.

Quality means listening to our customers, understanding their individual requirements, and delivering outstanding products and services that meet or exceed all agreed upon requirements and performance goals. A detailed Quality Control process that includes a final walk through with our customers and a defined checklist to verify all expectations were achieved is built into Service Intelligence.

Risk Management M.C. Dean leads the industry with a “World Class” EMR due to our commitment and proven track record of safety. It all starts with the ORM.

Superior

Poor

Inadequate

Fair

Effective

1.3

1.05

0.820.72

0.50

2.05

16%

20%

29%

20%

15%

% of Contractors Nationwide in

Category

Lack of Safety Involvement

Conspicuous of Past Problems

Average Results

Distinguished Results

Impressive Results

20072008

20092010

0.74

0.57 0.570.67

0.62

Expe

rien

ce M

odifi

catio

n Ra

te

20122011

0.75

20132014

0.69

0.76

Superior Safety Performance that is Best In Class

Exceptional Safety Record

Correlation of Safety Performance to National Experience Modification Rates

� All service technicians are trained and certified for all equipment they use, all applicable codes, and best practice procedures to ensure a safe work environment protecting all assets, employees, and customers

� M.C. Dean always uses the proper personal protection equipment (PPE) and tools. Not using the proper PPE and tools puts you and all of your assets at risk. We follow all of the proper procedures and the industry’s best practices

� The risks of using unqualified service providers include:

� Injury (customers, vendor, employees, public) resulting in law suits, medical bills, and lost time at work are just some examples

� Damage to assets

� OSHA fines and penalties

� Down time

M.C. Dean’s Service & National Accounts Group requires all project and senior level managers to perform weekly ORM tour inspections to ensure our ongoing commitment to safety policy is being followed.

M.C. Dean’s Service & National Accounts Group requires all project and senior level managers to perform weekly quality control inspections to ensure our ongoing commitment to quality policy is being followed.


Specialized training provided to our technicians

World Class Services Without Hindering Your OperationsM.C. Dean understands we are a guest in your store and the importance of your business’ operations to continue to run smoothly.

Because of this, M.C. Dean always makes a conscious effort to complete all projects with little to no impact on your daily operations. We also understand the importance of keeping your facility, employees, and customers safe while we perform our services. At M.C. Dean, we ensure that we understand your expectations and the business’ processes and procedures such as:

� Check in/check out process

� Critical times when work cannot be performed

� Material and service standards

� How to navigate your stores’ internal support structure

� NFPA 70E Certification

� OSHA 30 Certification

� CPR Certification

� First Aid Certification

� ORM Training

� Lock-out/Tag-out

� Aerial Lift Certification

� Lead Paint Training

� Hazardous Location Training

� Fork-Lift Certification

� Rigging Certification

� Powder Actuated Tool Certification

� Cadweld Certification

� Tools List Certification & Testing

� DOT Physical

� DOT Training

� DOT Road Test

� Defensive Driving Training

� Ultimate Customer Experience

� PPE Training and Testing

� Live Panel Training & Testing

� Final Testing and Interview


American University Plant Engineering GroupServices Provided: Electrical Service and Maintenance Support Contract

M.C. Dean supports the day to day operations of the University with onsite electricians performing systems service and repairs; and project teams performing electrical systems repairs, upgrades, maintenance, and renovations. M.C. Dean was also contracted to perform basic electrical, site lighting, and critical power systems maintenance throughout the D.C. campus of the University.

Notable Projects & Accounts

C.B. Richard Ellis (CBRE) Services Provided: Lighting and Electrical Maintenance and Repair Services

M.C. Dean has held a time and materials contract with CBRE since 1997 to perform lighting and electrical maintenance and repair in nine facilities. As needed, CBRE generates and sends delivery orders to M.C. Dean and the work is performed within the timeline agreed upon between CBRE and the M.C. Dean Service Manager. In a typical week, two technicians are on-site at CBRE executing the delivery order work.

CenturyLinkServices Provided: Electrical Installation Services

Since 2004, M.C. Dean has held a time and materials contract with CenturyLink, to perform power whip installations and branch circuit feeder installations. Centuryink’s broadband network, designed with the latest advances in network technology for speed and efficiency, spans more than 173,000 route miles globally, enabling new products and services that benefit businesses and consumers worldwide. In a typical week, M.C. Dean completes several sensitive, mission critical, jobs on CenturyLink data centers.

Home Depot & Lowes StoresServices Provided: 24 Hour Emergency Service for All Electrical and Life Safety Systems

M.C. Dean provides 24 hour emergency service for The Home Depot and Lowes stores throughout Virginia, Maryland, Delaware and the District of Columbia. Our technicians install and repair all electrical distribution systems including interior and exterior lighting systems, and fire alarm systems. Required systems testing, inspections, and energy management monitoring are also performed.

SunTrust BanksServices Provided: Annual Inspections for Exterior Lighting

M.C. Dean has provided SunTrust Banks with annual inspections of all exterior bank lighting since 2009. Light meters are used to record the night time lighting levels to ensure all lighting is at a safe level for SunTrust’s customers. This process involves surveying over 1400 banks and providing detailed reporting on each individual location, including recommendations for improvements and noting any necessary repairs.

Walmart & Target StoresServices Provided: Electrical and Data Maintenance Services

M.C. Dean is currently providing many of the nation’s largest retailers with superior electrical and data maintenance services. Our unwavering dedication to quality is reflected in our commitment to developing a highly skilled workforce. This guarantees passing on work of only the highest quality to our customers. This is why M.C. Dean has become the provider of choice for so many large scale retailers like Walmart and Target.

Washington, D.C.

Tampa, FL

Various Locations

Various Locations

Various Locations

Various Locations


About M.C. Dean

www.mcdean.com

M.C. Dean, Inc. is one of the largest, most trusted electrical companies in the world. With over 60 years of providing the industry with “World Class” services, M.C. Dean provides unparalleled customer service and supplies client facilities with the industry’s best products and technicians. M.C. Dean takes the time to understand the processes, standards and requirements for each unique facility and works diligently to meet and exceed those expectations.

M.C. Dean’s Service and National Accounts group is headquartered in Tampa, Florida, and M.C. Dean has over 2700 employees across 25 offices worldwide.

9051 Florida Mining Blvd. Suite 102Tampa, Florida 33634

1-800-7MCDEAN

SCSFL20141015

© M.C. Dean 2013. No part of this document may be produced or utilized in any form without prior written consent from M.C. Dean

� Large Big Box Retail

� Grocery Stores

� Data Centers

� Manufacturing Facilities

� Restaurants

� Commercial Businesses

� Financial Institutions

� Commercial Property Management

We Cater To:

Documents

2014 SCS 7070 Brochure.v4