2014 info for candidates brochure - The Chartered Insurance Institute

Laying the foundations of

career success

Including options for:Financial Planning

BancassuranceInvestment Planning

General InsuranceCustomer Service in Insurance

International qualifications

2014 Information for candidates

www.cii.co.uk

A CENTURY OF PROFESSIONALISM

Join an international community of professionals who are supporting their studies and career aspirations through membership of the CII

As a member you will enjoy the following exclusive benefits and ongoing career support:

• Access to an online library of insurance services publications, reports and documents to support your studies and performance in the workplace

• Market news and updates from our award-winning membership magazine, The Journal

• Discounts on qualifications and learning materials – saving up to 22%

• Professional designation upon completion of your qualification, demonstrating your knowledge and technical capability

• Continuing Professional Development (CPD) scheme to keep your knowledge current and compliant

For more information and to join, visit:

www.cii.co.uk/joinOr call +44 (0)20 8989 8464

Annual membership from £36

cont

ents 2 International qualifications

•Selectingyourentryroute •AwardinFinancialPlanning •AwardinBancassurance •AwardinInvestmentPlanning •AwardinGeneralInsurance •AwardinCustomerServiceinInsurance

•CertificateinInsuranceandFinancialServices

•WhyshouldIsitanAwardqualification?

•IsanAwardqualificationsuitableforme?

6 What does each Award involve? •Entryrequirements •Completionrequirements •StudyingforanAward

8 What does each Award cover? •Awardstreatedasequivalent

10 Important deadlines/Exam timetable/ Entering your chosen qualification

12 Costs, fees and refunds

14 Entering for an Award: Important information

17 Application form

Contacting the CIIIfyouhaveanyqueriesregardingthequalificationsinthisbrochurepleasecontactCustomerService.

TheCIIiscommittedtodeliveringafirst-classserviceand,tothisend,wewelcomefeedbackonanyaspectofyourrelationshipwithourorganisation.

Pleaseforwardanyviewsyoumayhaveontheserviceyoureceive,whethertheyarepositiveorotherwise.

Wetakeallsuchcommentsseriously,answerthemindividually,andusethemtohelpensurethatwecontinuallyimprovetheserviceweprovide.

Customer Service42–48HighRoad,SouthWoodford,LondonE182JPtel: +44(0)2089898464fax: +44(0)2085303052email: [email protected]: www.cii.co.uk

Asthepremierprofessionalbodyforthefinancialservicesprofession,theCIIpromoteshigherstandardsofintegrity,technicalcompetenceandbusinesscapability.

Withover110,000membersinmorethan150countries,theCIIistheworld’slargestprofessionalbodydedicatedtothissector.

SuccessinCIIqualificationsisuniversallyrecognisedasevidenceofknowledgeandunderstanding.MembershipoftheCIIsignalsadesiretodevelopbroadprofessionalcapabilityandsubscribetothestandardsassociatedwithprofessionalstatus.

TheCIIworkswithbusinessestodevelopbespoke,company-widesolutionsthatensurecompetitiveadvantagebyenhancingemployees’technicalandprofessionalcompetence.

Individually,CII’smembersareabletodrivetheirpersonaldevelopmentandmaintaintheirprofessionalstandingthroughanunrivalledrangeoflearningservicesandbyadheringtotheCII’sCodeofEthics.

www.cii.co.uk

The Chartered Insurance Institute (CII)Professionalism in practice

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Theimportanceofprofessionalqualificationsforfinancialservicesandinsurancestaffhasrisensharply.Advisersandagentsarethefocusofparticularattentionasgovernmentsworldwideseektodriveupthestandardofadviceandproductrecommendation.

Acrosstheworld’sfinancialservicesandinsurancemarkets,greaterimportanceisbeingplacedonmonitoringthebehaviourofemployees.Thereisalsoagrowingexpectationonthepartofconsumersandregulatorsthatfinancialadvisersandinsuranceagentsshouldhaveappropriateskillsanddemonstrateaprofessionalapproach.

Inresponsetothis,theCharteredInsuranceInstitute(CII)offersarangeofqualificationsforthoseworkinginbothregulatedandnon-regulatedenvironmentsoutsidetheUK.

Thisincludes:

•AwardinFinancialPlanning

•AwardinBancassurance

•AwardinInvestmentPlanning

•AwardinGeneralInsurance

•AwardinCustomerServiceinInsurance

• CertificateinInsuranceandFinancialServices

Informationoneachqualification,includingdetailsofsuitabilityandcontent,canbefoundinthisbrochure.

CIIqualificationshavebeencompletedbyinsuranceandfinancialservicespractitionersinover150countries,confirmingtheiruniversalappeal.

Inadditiontothequalificationsdetailedinthisbrochure,theCIIoffersarangeofinsuranceandfinancialservicesqualifications,includingoptionsatCertificate,DiplomaandAdvancedDiplomalevels.

Thesemarket-ledqualificationscaterforalllevelsofknowledgeandexperienceandenjoyahighlevelofacclaimamongprofessionalsandorganisationsworldwide.

FurtherinformationonCIICertificate,DiplomaandAdvancedDiplomainsuranceandfinancialservicesqualificationscanbefoundatwww.cii.co.uk/qualificationswhereyoucandownloadinformationforcandidates’brochures(alsoavailablefromCustomerService).

over

view Selecting your entry route Promoting professionalism A world of choice

DesignedforfinancialadvisersandinsuranceagentsworkingoutsidetheUK,thissingle-unitqualificationisparticularlysuitableforthoseworkingoutsideabankenvironment.

Itprovidesasolidgroundinginthecorefinancialandlifeassuranceproductsandoffersguidanceonwhatconstitutesprofessionalpractice,therebyprovidingaframeworkforethicalbehaviour.

Seepage8forfurtherinformationonwhatyouwilllearn.

Withalmost9,000holderstodateacross8countries,theAwardinFinancialPlanningisthebenchmarkqualificationforthissector.

Uponcompletion,CIImembersareeligibletousethedesignation‘CII(Award)’.ContinuingProfessionalDevelopmentrequirementsapply.

TheAwardinFinancialPlanningalsosupportsongoingprofessionaldevelopmentas,onpassingtheexam,youwillholdoneofthethreeAwardsneededtocompletetheCertificateinInsuranceandFinancialServices.

Youwillalsogain15Certificate-levelcreditsthatcanbeusedtowardscompletionoftheCII’shigher-levelqualifications(subjecttocompletionrequirements).

Note:AdvisersinHongKongmayknowthisAwardastheFinancialAdvisersInternationalQualification(orFAIQ).HoldersofFAIQwillnotgainadditionalcreditsbysittingtheAwardinFinancialPlanning.

Award in Financial Planning

CIIqualificationsarerecognisedacrosstheglobalfinancialservicesandinsurancesectorasevidenceofcommitment,knowledgeandunderstanding.So,whetheryouworkinfinancialadvice,insurance,orboth,completingaCIIAwardqualificationcanmakearealdifferencetoyourcareer.

Candidatescanchoosefromanumberofoptions.Thechoicesyoumakewilldependonyourcurrentlevelofknowledgeandtheareaofthemarketyouoperatein.

Financial adviceTherearetworoutesforthoseprovidingfinancialadvicetoclients:

• Route 1–BeginwitheithertheAward in Bancassurance(forthoseworkinginthebankingsector),ortheAward in Financial Planning(forthoseworkingforotherprovidersoffinancialadvice).Bothofthesesingleunitqualificationsdelivertheessentialknowledgeneededbyanyonegivingfinancialadvice.

AfterthisyoucanprogresstotheAward in Investment Planning,thenextstepindevelopingyourknowledgeandunderstandingofinvestments.

• Route 2–Ifyouareanexperiencedfinancialadviserwhoalreadyhasasolidunderstandingoffinancialadviceprinciplesandproducts,andwanttodevelopyourknowledgeofinvestments,youmayenterdirectlyfortheAward in Investment Planning.

InsuranceIfyouadviseoninsuranceproducts,orhaveaspirationstodoso,theAward in General Insuranceprovidesanidealstartingpointfordevelopingyourknowledgeandunderstanding.

FromthisyoucanprogresstotheAward in Customer Service in Insuranceifyouareinacustomer-facinginsurancerole,theAward in Bancassuranceifyouworkinabankenvironmentandalsoprovidefinancialadvicetoclients,ortheCertificate in Insurance,ifyouwanttobroadenyourknowledgeofinsurance.FormoreontheCertificateinInsurancegotowww.cii.co.uk/cert-insurance

Financial advice and insurance CandidateswhoprovidefinancialadviceandalsoactasinsuranceagentsareabletofollowadedicatedstudypathwhichleadstothecompletionoftheCertificate in Insurance and Financial Services.Seeoverleafforfurtherdetails.

Thissingle-unitqualificationisdesignedspecificallyfornon-UKfinancialadvisersandinsuranceagentsworkinginthebankingsector.

Itprovidesasolidgroundingintherelevantcorefinancial,lifeassuranceandinsuranceproducts,andoffersguidanceonwhatconstitutessoundprofessionalpractice,therebyprovidingaframeworkforethicalbehaviour.



Award in BancassuranceTheAwardinBancassurancealsosupportsongoingprofessionaldevelopmentas,onpassingtheexam,youwillholdoneofthethreeAwardsneededtocompletetheCertificateinInsuranceandFinancialServices.


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Why should I sit an Award qualification?CII Award qualifications deliver many advantages:

• HoldingaCIIqualificationdifferentiatesyoufromotheradvisersandinsurancepractitioners,providingacompetitiveedge.

• EachAwardqualificationentrycomesasacompletepackageforasinglefee:studytext,examinationguideandexaminationsitting.

• TheAwardqualificationseachprovide15(or10inthecaseoftheAwardinInvestmentPlanning)Certificate-levelcreditstowardscompletionoftheCII’shigherlevelqualifications(subjecttocompletionrequirements).

• Dependantuponyourselectedqualificationyouwillgain:

–anintroductiontothefundamentalsoffinancialadvice,productsandprofessionalconduct(includingafocusonbancassurancewhererequired);

–specialistinvestmentknowledge;and/or

–thefundamentalsofinsurance(includingafocusoncustomerserviceskillswhererequired).

• Embarkingonstudywilldemonstrateyourcommitmenttolearninganddevelopment.Thesearetheessentialstartingpointsforanyonewhoisseriousaboutacareerinfinancialservicesand/orinsurance.

• Thesequalificationsfocusonthecoreprinciplesoffinancialadviceand/orinsuranceproductsandprofessionalconduct,makingthemuniversallyrelevant.

• Uponcompletionyouareentitledtousethedesignation‘CII(Award)’ifyouareaCIImember,providingameansofdemonstratingeducationalachievementtothepublicandtopeers.ContinuingProfessionalDevelopmentrequirementsapply.

• UponcompletionofthreespecifiedAwardqualifications,youwillbeawardedtheCertificateinInsuranceandFinancialServices(seeaboveforfurtherdetails).IfyouareaCIImemberyouwillbeeligibletousetheindustryrespecteddesignation‘CertCII’.ContinuingProfessionalDevelopmentrequirementsapply.

ForthosecandidatesoutsidetheUKworkinginfinancialadviceandinsurance,oraspiringtoworkinboth,theCIIoffersadedicatedstudypathwaywhichcomprisesexistingAwardqualificationsandresultsinthecompletionoftheCertificateinInsuranceandFinancialServices.

TheCertificateoffersasolidgroundingacrossabroadrangeofareasandisawardeduponcompletionofthreeAwardsfromthefollowingfouroptions:

• AwardinGeneralInsurance;

• AwardinCustomerServiceinInsurance;

• AwardinFinancialPlanningorAwardinBancassurance;

• AwardinInvestmentPlanning.

CIImembersarealsoeligibletousethedesignation‘CertCII’.ContinuingProfessionalDevelopmentrequirementsapply.

Certificate in Insurance and Financial Services

Award in General InsuranceThissingle-unitqualificationisidealforthosestartingtheircareersintheinsurancesectoroutsidetheUK.Ithelpsdevelopabasicunderstandingofinsuranceprinciples,proceduresandproducts.



TheAwardinGeneralInsurancealsosupportsongoingprofessionaldevelopmentas,onpassingtheexam,youwillholdoneofthethreeAwardsneededtocompletetheCertificateinInsuranceandFinancialServices.

Youwillalsogain15Certificate-levelcreditsthatcanbeusedtowardscompletionoftheCII’shigher-levelinsurancequalifications(subjecttocompletionrequirements),includingtheCertificateinInsurance,forwhichyouwillhavesatisfiedthecompulsoryunitcompletionrequirement.

Thissingle-unitqualificationisdesignedforthoseworkingincustomerfacingrolesininsuranceoutsidetheUK.Ithelpsbuildtheskillsandknowledgerequiredtodeliverexcellentcustomerservice.



TheAwardinCustomerServiceinInsurancealsosupportsongoingprofessionaldevelopmentas,onpassingtheexam,youwillholdoneofthethreeAwardsneededtocompletetheCertificateinInsuranceandFinancialServices.

Youwillalsogain15Certificate-levelcreditsthatcanbeusedtowardscompletionoftheCII’shigher-levelinsurancequalifications(subjecttocompletionrequirements),includingtheCertificateinInsurance.

Award in Customer Service in Insurance

Thissingle-unitqualificationisdesignedtohelpexperiencedadvisersoutsidetheUKdevelopanddemonstratetheirknowledgeofinvestmentproducts.Italsooffersguidanceonwhatconstitutessoundprofessionalpractice,therebyprovidingaframeworkforethicalbehaviour.


YoumaywishtoenterfortheAwardinInvestmentPlanningifyoualreadyhaveagoodunderstandingoffinancialadviceprinciplesandproducts,gainedintheworkplaceorbyfirstcompletingtheAwardinFinancialPlanningorAwardinBancassurance.


TheAwardinInvestmentPlanningalsosupportsongoingprofessionaldevelopmentas,onpassingtheexam,youwillholdoneofthethreeAwardsneededtocompletetheCertificateinInsuranceandFinancialServices.


Award in Investment Planning

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ion International qualifications

What does each Award involve?

Entry requirementsTherearenoformalentryrequirementsforanyCIIAwardqualification,sotheyareopentoanyoneworkinginfinancialservicesorinsurance,irrespectiveofexperienceoreducationalbackground.

Note:TheAwardinInvestmentPlanningdoesrequireyoutoalreadyhaveagoodunderstandingoffinancialadviceprinciplesandproducts.

Completion requirementsTocompleteaCIIAwardqualification,youmuststudyasinglestudytextandthenpasstheassociatedexam.

Studying for an AwardTherecommendedminimumstudyhoursareshowninthetableopposite(thesewillvaryaccordingtoyourexperienceandability).

Thenominalpassmarksarealsoshown,however,theactualpassmarksmayvaryslightlyovertimetoensurethatthepassstandardremainsconstant.

Twice-yearlypaper-basedexamsessionsareavailableinAprilandOctober.Getthedatesforyourdiaryonpages10–11.

The complete package EnrolmentforaCIIAwardincludeseverythingyouneedforasinglefee:

•studytext

•examinationguide

•examentry.

Seepage13forenrolmentfees.

Thestudytextcoverstheexamsyllabusinastraightforwardanduser-friendlyformat,andincludesexamples,keypointsummariesandself-testquestions.

Theexamguideincludesaspecimenexampaperandhintsandtipsonhowtopass.

Training courseTosupportstudyfortheAwardinFinancialPlanning,andtoimprovethechancesoffirsttimeexamsuccess,theCIIhasdevelopedaonedayrevisioncourse.

Wewillrunthiscourseanywhereintheworldsubjecttoaminimumattendanceofeightcandidates.Subjecttodemand,theCIIwillalsoconsiderdevelopingonedayrevisioncoursesfortheAwardsinBancassurance,InvestmentPlanning,GeneralInsuranceandCustomerServiceinInsurance.

TofindoutmorepleasecontactFace-to-FaceTrainingon+44(0)2072833117,[email protected]

Qualification Credits and level

Study hours

Package contents Exam format Nominal pass mark

Exam sessions

Results

AwardinFinancialPlanning

15–Certificate

60 •Studytext

•Examguide

•Firstexamentry

2hourexamcomprising75multiplechoicequestions(MCQs)

70% Apr/Oct 5weeks

AwardinBancassurance

15–Certificate

60 •Studytext

•Examguide

•Firstexamentry

2hourexamcomprising75MCQs

70% Apr/Oct 5weeks

AwardinInvestmentPlanning

10–Certificate

60 •Studytext

•Examguide

•Firstexamentry

1hourexam.42MCQsand2casestudieseachcomprising4MCQs

70% Apr/Oct 5weeks

AwardinGeneralInsurance

15–Certificate

50 •Studytext

•Examguide

•Firstexamentry

2hourexamcomprising100MCQs

70% Apr/Oct 5weeks

AwardinCustomerServiceinInsurance

15–Certificate

50 •Studytext

•Examguide

•Firstexamentry

90minuteexam.10casestudiescomprising50MCQs

70% Apr/Oct 5weeks

What does each Award involve?

Is an Award qualification suitable for me?TheAwardqualificationsareopentoanyoneworkingintheinsuranceandfinancialservicessectorirrespectiveofeducationalbackgroundorexperience.

InagrowingnumberofterritoriestheAwardsmeettheregulatoryqualificationrequirementsrelevanttoadvisers.Inothernon-regulatedenvironmentstheyfrequentlyprovideadevelopmentpathwaywherenolocaleducationalandprofessionalprovisionisavailable.

Awardsuitability:

Award in Financial Planning • Non-UKfinancialadvisersandinsurance

agentsworkingoutsidethebankingsector.

• Non-UKfinancialadvisersneedingtosatisfytheminimumoperatingstandardssetbyalocalregulator.

Award in BancassuranceNon-UKfinancialadvisersandinsuranceagentsworkinginthebankingsectorandoperatingineitheraregulatedornon-regulatedenvironment.

Award in Investment Planning Experiencednon-UKfinancialadvisersandinsuranceagentsadvisingon,oraspiringtoadviseon,investmentplanning.TheseindividualswillusuallyholdoneormoreoftheotherAwardqualifications.

Award in General Insurance• Non-UKinsurancepractitionersatthe

startoftheircareerorseekingtobuildonexistingknowledgethroughformalstudy.

• Non-UKinsurancepractitionersneedingtosatisfytheminimumoperatingstandardssetbyalocalregulator.

Award in Customer Service in Insurance• Non-UKinsurancepractitionersatthe

startoftheircareer.

• Customerfacingstafforthoselookingtomoveintosucharole.

• Salessupportandclaimssettlementstaffwithinintermediariesandproviders.

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What does each Award cover?

What does each Award cover? Awards treated as equivalentDuetotheextentofsyllabusoverlap,certaincombinationsofAwards/unitswillresultinonlyoneawardofcredits.Thoseaffectedareshowninthetableontheright.

Award/unit title Credits and level Award/unit title Credits and level


15–Certificate AwardinBancassurance 15–Certificate

TheAwardinGeneralInsurance

15–Certificate (IF1)Insurance,legalandregulatory*

15–Certificate

TheAwardinCustomerServiceinInsurance

15–Certificate (IF9)Customerserviceininsurance*

15–Certificate

We firmly believe that enhancing technical skills and capability are key to the provision of professional advice and helping to raise standards in the insurance industry in the Middle East region.

At Nexus, we encourage and support all our people to complete CII qualifications and are working towards making completion of both the Award in Financial Planning and Award in Investment Planning mandatory for all our advisers.

Together, the two awards provide the necessary grounding to develop sound professional practice and, ultimately, a better service for our customers.

Mahmoud Nodjoumi FounderandChairman,NexusGroup

CIIexamsarebasedonthepublishedsyllabuses,whichareinthemselvesimportantaidstoexampreparationandrevision.Itisessentialthatyoufamiliariseyourselfwiththesebeforecommencingstudy.

Thesesetoutthelearningoutcomesforeachunit,whichdefinewhatyoushouldknowbytheendofthecourseofstudy.

SummarysyllabusesforallfiveAwardqualificationsareprovidedbelow.Toobtainfullsyllabusesfreeofcharge,visitwww.cii.co.uk/qualifications

Award in Financial PlanningAttheendofthisunit,candidateswillbeabletodemonstratetheirknowledgeandunderstandinginthefollowingareas:

• theclient’sneeds

• thefact-findingprocess

•goodpractice

•protectionproducts

•savingsandinvestmentproducts

•pensionproducts.

Award in BancassuranceAttheendofthisunit,candidateswillbeabletodemonstratetheirknowledgeandunderstandinginthefollowingareas:

• mainelementsofthefinancialservicesandinsuranceindustryasitrelatestotheBancassurancesector

• themaininsuranceproducts

•savingsandinvestmentproducts

• retirementplanningproducts

• theimportanceoftheclientfactfindandhowtoidentifyclientneeds

•whatconstitutesgoodclientpractice

• ethicalconsiderationsofafinancialadviser.

Award in Investment PlanningAttheendofthisunit,candidateswillbeabletodemonstratetheirknowledgeandunderstandinginthefollowingareas:

• mainmacro-economicfactorsthatimpactuponinvestmentreturns

• cashdepositinvestments,governmentsecuritiesandcorporatebonds

•equitybasedinvestmentproducts

•propertyinvestment

• collectiveinvestmentproductsandalternativeinvestments

• therisksfacedbyinvestorsandtheimportanceofassetallocationintheinvestmentprocess

• ethicalconsiderationsofafinancialadviser.

Award in General Insurance Attheendofthisunit,candidatesshouldbeabletodemonstratetheirknowledgeandunderstandinginthefollowingareas:

•basicprinciplesofinsurance

• mainlegalprinciplesrelatedtoinsurancecontracts

• mainregulatoryprinciplesrelatedtoinsurancebusiness

•keyelementstoprotectconsumers

• keyaspectsofethics,corporategovernanceandinternalcontrols.

Award in Customer Service in InsuranceAttheendofthisunit,candidateswillbeabletodemonstratetheirknowledgeandunderstandinginthefollowingareas:

• howtofulfilcustomerrequirementsintheinsurancesector

• theimportanceofcustomerfeedbacktoimproveserviceintheinsurancesector

• theimportanceofgoodcommunicationtomaintainandbuildclientrelationshipsintheinsuranceindustry

• howtodealwithconflictwithinaninsuranceenvironment

• theimportanceofkeepingaccurateandconfidentialrecordswhendealingwithcustomers

• howtomanageownworkloadandtimetomeetbusinessrequirementsandtimescales

• howtoworkwithotherstoachieveteamandorganisationalobjectives

• thesalesprocess

• howtoincreasesalesactivities.

*Note:TheseunitsformpartoftheCertificateinInsurance(www.cii.co.uk/cert-insurance)

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dead

lines

/ent

ry Deadlines/Entry

April 2014 exams October 2014 exams

ClosingdateforyourexamentryandpaymenttoreachtheCII•Atnormalfees (changestoexamentries,etc.notacceptedafterthesedates)

26Feb14 03Sep14

•Atlateentryfee 21Mar14 26Sep14

Examentryconfirmation* Despatchedwithinsevenworkingdaysfromreceiptofapplicationform

Receiveyourexamadmissionpermit* Despatchedtendaysbeforetheexamsbeginorsixweeksfornon-UKapplicants

Sitexams 07Apr14 13Oct14

Examresultsreleased**onlinewww.cii.co.uk/resultsandposted

Resultsaresentby1stclasspostfromtheUKonthedateshown.Pleaseallow14daysfordeliverytoanon-UKaddress

16May14 21Nov14

Entryforthenextexam Youdonothavetowaitforyourresultsbeforeenteringforanexaminthenextsession

Important deadlinesThefollowinginformationisapplicabletoAwardexamsin2014.

* PleasecontactCustomerServiceifyoudonotreceivethese.Whenyoureceiveyouradmission permit you MUST readitinfullandcheckwhetheranychangehasbeenmadeinthedateortimeoftheexamforwhichyouhaveenteredandthattheexamshownonyourpermitistheonethatyouintendtosit.IfthereisanydiscrepancyyoushouldcontactCustomerServiceimmediately.

Important note:BytakingaCIIexamyouareagreeingtotheregulationsdetailedontheadmissionpermitaswellasthoseatwww.cii.co.uk/exampolicies

** ToaccessyourresultsonlineyouwillneedtobeloggedintotheCIIwebsiteusingyourCIIPermanentIdentityNumber(PIN)andpassword.

Entering your chosen qualification

Exam timetable ThefollowingdatesandtimesapplytoAwardexamsin2014.TheCIIreservetherighttomakechangestothepublisheddateswherenecessary.

Award Date Time

AwardinFinancialPlanning 07Apr 16.30

13Oct 16.30

AwardinBancassurance 07Apr 13.00

13Oct 13.00

AwardinInvestmentPlanning 07Apr 09.30

13Oct 09.30

AwardinGeneralInsurance 07Apr 09.30

13Oct 09.30

AwardinCustomerServiceinInsurance 07Apr 13.00

13Oct 13.00

Therearethreewaystoenterforyourchosenqualification:

1.Onlineatwww.cii.co.uk/qualifications

2.Phoneon+44(0)2089898464

3.Post/faxusingtheapplicationformatthebackofthisbrochure.

Pleaseallow21daysfromourreceiptofyourorderfordeliveryofyourstudymaterials.

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cost

sCII membershipForthosecandidateswishingtobecomeCIImembers,oneofthesubscriptionfeesshownoppositeispayable,inadditiontoaone-off£37admissionfee.

*Adiscountedmembershipfeeof£36isavailableforindividualsresidinginthefollowingcountries:

All fees apply 01 Jan 2014–31 Dec 2014.

Costs, fees and refunds

Study materials and exam entry feeThepricesoppositecoverthestudytext,examinationguideandoneexamentry,andapplytoexamentriesreceivedbeforethenormalclosingdate.

Change of session or centre feeChangesmustberequestedbeforetherelevantclosingdateforexamentryatnormalfee.Multiplechangeswillbecoveredbyasinglefeeprovidedtheyaresubmittedtogether.

Afterthefinalclosingdate(atnormalfee)nochanges,apartfromyouraddressor

Exam re-sit

Afghanistan,Armenia,Bangladesh,Benin,Bhutan,Bolivia,BurkinaFaso,Burundi,Cambodia,Cameroon,CapeVerde,CentralAfricanRepublic,Chad,China,Comoros,Congo(Dem.Republicof),Coted’Ivoire,Djibouti,Egypt,ElSalvador,Eritrea,Ethiopia,Gambia,Georgia,Ghana,Guatemala,Guinea,Guinea-Bissau,Guyana,Haiti,Honduras,India,Indonesia,Kenya,Kiribati,Korea(Dem.Peo.Rep.of),Kosovo,Kyrgyzstan,LaoPeople’sDemocraticRep.,Lesotho,Liberia,Madagascar,Malawi,Mali,Mauritania,Micronesia,Mongolia,Morocco,Mozambique,Myanmar,Nepal,Nicaragua,Niger,Nigeria,Pakistan,PapuaNewGuinea,Paraguay,Philippines,RepublicofMoldova,Rwanda,Samoa,SaoTomeandPrincipe,Senegal,SierraLeone,SolomonIslands,Somalia,SriLanka,Sudan,Swaziland,SyrianArabRepublic,Tajikistan,Tanzania(UnitedRep.of),Thailand,TimorLeste,Togo,Uganda,Ukraine,Uzbekistan,Vanuatu,Vietnam,WestBankandGaza,Yemen,Zambia,Zimbabwe.

International* – £52 per annum

Channel Isles – £72 per annum

ForAwardentriesreceivedafterthenormalclosingdate,uptotwoweeksbeforethesession,thenormalfeeispayabletogetherwithalateentryfeeof£81.Thisissubjecttospacebeingavailableattheexamcentre.

Change after entry £42name(whichmustbesupportedbyoriginalorcertifiedevidence),canbemadetoyourexamentry.Ifyouwishtowithdrawatthisstageyouwillnotreceivearefundexceptinthecaseofillness.

Absencefromanexamwithmedicalevidence(tobereceivedwithintwomonthsofthedateoftheexam),willenableyoutoapplyforyourentrytobetransferredtothenextavailablesession.

Qualification Package price

AwardinFinancialPlanning £185

AwardinBancassurance £185

AwardinInvestmentPlanning £105

AwardinGeneralInsurance £105

AwardinCustomerServiceinInsurance £105

Qualification Exam re-sit fee per entry

AwardinFinancialPlanningandAwardinBancassurance

£81

AwardinInvestmentPlanning,AwardinGeneralInsuranceandAwardinCustomerServiceinInsurance

£53

Post-results review of marking Furtherdetailsincludinganyfeespayablecanbefoundatwww.cii.co.uk/exampolicies

RefundsAll Award exams Cancellationofanexamentrybeforethefinal

closingdateatnormalfee:50% of exam entry fee (as stated in the ‘Exam re-sit’ section above)

All Award exams Absencefromexamwithmedicalevidence(tobereceivedwithintwomonthsofthedateoftheexam):

50% of exam entry fee or free entry to the next session (as stated in the ‘Exam re-sit’ section above)

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CII membership

1.IfyouarenotalreadyaCIImember,youcanbecomeamemberwhenyouenrolforanAwardqualification.MembershipoftheCIIisopentoanyonewholly/mainlyemployedorengagedinworkconnectedwiththefinancialservicesorinsuranceindustry.Ifyouwishtoapplyformembershipanditisnotclearfromyourapplicationformthatyouworkinfinancialservices,pleaseprovidebriefdetailsofthenatureofyourworkandtheproportionofyourtimespentonfinancialservicesorinsurancemattersonaseparatesheetofpaper.

Associated or affiliated institutes

2.Ifyouliveinanareawhereanassociatedoraffiliatedinstituteisestablished(seebelow)youshouldapplytothesecretaryoftheinstituteconcernedfordetailsoflocalmembership.AddressescanbeobtainedfromCustomerService.

Associated institutes:

Ireland(Cork,Dublin,Galway,Limerick,Sligo).

Overseas affiliated institutes:

Australia&NewZealand(AustralianCapitalTerritory;NewZealand{Auckland};NewSouthWales;NorthernTerritory;Queensland;SouthAustralia;Tasmania;Victoria;WesternAustralia);Bahamas;Barbados;Bermuda;Botswana;Canada(Ontario;Quebec);RepublicofChina;Cyprus;Egypt;UnitedArabEmirates;Fiji;France(Bordeaux);Germany;Ghana;Guyana;HongKong;India(Mumbai;Hyderabad);Indonesia;Jamaica;Kenya;Malawi(Blantyre;Lilongwe);Malaysia;Mauritius;Namibia;Netherlands(Rotterdam;Utrecht);Nigeria;Pakistan;PapuaNewGuinea;Philippines;Poland(Warsaw);SaudiArabia(Riyadh);StLucia;Singapore;SouthAfrica(CapeofGoodHope;Drakensberg;EastRand;EasternCape;FreeState;Gauteng{Johannesburg};Natal;NorthernGauteng{Pretoria};NorthernProvince{Pietersburg};TheBorder{EastLondon},TheLowveld);SriLanka;Tanzania;Trinidad&Tobago;Turks&Caicos;Uganda;WestAfrica(TheGambia);Zambia(Copperbelt{Ndola};Kitwe;Lusaka);Zimbabwe(Bulawayo;Harare).

Study option, revision aids and exam fees

3.Detailsofallapplicablefeesareincludedontheapplicationform.Paymentmustbemadebyoneofthemethodsshownontheform.

Inthecaseofbanktransfers,acopyofthestampedremittanceadviceshouldbesenttogetherwithyourapplicationformintheusualway.Fundsshouldberemittedto:

HSBCBankplc,CityofLondonBranch,60QueenVictoriaStreet,LondonEC4N4TR,UK

Sortcode:40-05-30

Accountnumber:22271044

Accountname:CharteredInsuranceInstitute

InternationalBankAccountNumber(IBAN):GB21MIDL40053022271044

BranchIdentifierCode:MIDLGB2141W

Pleasebesuretoquotethefollowing:

SWIFTcode:MIDLGB22

CIIPINoryournameanddateofbirth.

Toensurethatthetransferismade,youmustpayanychargesmadebyyourbanklocally,andbyourbankinLondon.

AllremittancesmustbeinSterling.

Thechargingoffeestoyourcarddoesnotinitselfguaranteeentrytotheexam.Anacknowledgementwillbesentwhenyourapplicationformhasbeenprocessed.

impo

rtant

info

rmat

ion Entering for an Award: Important information

Exam centres

4.Placesareallocatedonafirst-come,first-servedbasis.

Note:Occasionally,examinationsmayhavetobeheldatlocationsotherthanthoselistedabove.Pleaseremembertocheckyouradmissionpermittoconfirmalldetailsofyourexamination.

UK candidates

ExaminationsfortheAwardqualificationsdetailedinthisbrochureareintendedforcandidatesoperatingoutsidetheUKandarethereforenotavailabletositintheUK.

Copyright

5.AllCIIstudymaterialsarecopyrighted.Byplacinganorderyouundertaketousethematerialsforyourownpurposesonlyandnottosell,lendorgivethemtoanyoneelse.Anyformofcopyingofmaterialsisprohibited.

Delivery

6.FromthedateofreceiptbytheCIIofyourorderpleaseallow10dayswithintheUKor21daysoutsidetheUKfordeliveryofmaterials.

MaterialssentwithintheUKrequireasignature;pleaseensurethattherewillbesomeonetoacceptdeliveryattheaddressshownontheform.

Your right to cancel

7.InaccordancewithTheConsumerProtection(DistanceSelling)Regulations2000youhavearightofcancellationinrespectoftheProductsandServices,listedinthisbrochure,whichrightshall(subjecttotheRegulations)expiresevenworkingdaysfromthedayafterthedateonwhicheithertheproductsarereceivedbyyouoryourorderforservicesisacceptedbytheCII.Shouldyouwishtocancel,noticeshouldbesenttoCustomerService.Whereproductshavebeensuppliedtoyoupriortosuchcancellationtheymustbereturnedtous,intheconditioninwhichtheyweresuppliedtoyou,atyourexpense.Reimbursementforanymoniespaidbyyouwhichrelatetothecancellationwillbesenttoyouwithin30daysofreceivingthenoticeofcancellationorifproductsaretobereturnedtous,within30daysoftheirreceipt.

Additional terms and conditions

8.PleasenotethereareadditionaltermsandconditionswhichapplytoallpurchasesofgoodsorservicesfromtheCII/PFSwhichyouagreetobeboundbyuponcompletionofyourorder.Fulldetailscanbefoundatwww.cii.co.uk/exampoliciesandwww.cii.co.uk/tandc

Equal opportunities

9.TheCIIiscommittedtocreatingandmaintainingconditionswhichgiveaccesstoitseducationandassessmentprovisionregardlessofage,disabilitygenderreassignment,pregnancy,maternity,marriage/civilpartnership,race,religionandbelief,sexorsexualorientation.

Access arrangements

10.ProvisionscanbemadeforcandidatestakingCIIexamswhohavedifferenteducationalrequirementsordisabilities.Tofindoutmoreinformationincludinghowtorequestreasonableadjustmentsvisitwww.cii.co.uk/qualifications/exam policies.

CII appeals procedure

11.TheCIIiscommittedtoopenandfairprocessesandaspartofthisprocessrunsatransparentappealsprocess.Formoreinformationvisitwww.cii.co.uk/appeals

International Centres

Centre Code

Channel Islands, Isle of Man & Republic of IrelandDouglas,IOM 091Dublin 301Guernsey 090Jersey 081Limerick 303

North AmericaChicago(USA) 435NovaScotia(Canada) 663Toronto(Canada)536

CaribbeanBridgetown(Barbados) 423Castries(StLucia)595Freeport(Bahamas) 570GeorgeTown(GrandCayman) 597GrandTurk(Turks&CaicosIslands)702Kingston(Jamaica) 471Nassau(Bahamas) 498PortofSpain(Trinidad) 511StJohn’s(Antigua) 605

Central AmericaBelizeCity(Belize) 577MexicoCity(Mexico) 488

South AmericaBuenosAires(Argentina) 685Bogota(Colombia) 421Georgetown(Guyana) 451Lima(Peru) 542

West & Central AfricaAccra(Ghana) 401Freetown(SierraLeone) 449Lagos(Nigeria) 476

Horn and East Africa AddisAbaba(Ethiopia) 402DarEsSalaam(Tanzania) 441Asmara(Eritrea) 710Kampala(Uganda)465Khartoum(Sudan)469Mombasa(Kenya)490Nairobi(Kenya) 497

Southern AfricaBlantyre(Malawi)548Gaborone(Botswana) 618Harare(Zimbabwe) 517Johannesburg(SouthAfrica) 463Lilongwe(Malawi)615Lusaka(Zambia) 480Ndola(Zambia) 499

North Africa, Middle East & Gulf AbuDhabi(UAE) 609Amman(Jordan) 408Manama(Bahrain)414Beirut(Lebanon) 675Cairo(Egypt) 427Dammam(SaudiArabia) 407Doha(Qatar) 617Dubai(UAE) 547Jeddah(SaudiArabia) 553Safat(Kuwait) 475Muscat(Oman) 587Riyadh(SaudiArabia) 572

South Asia Ahmedabad 659Bangalore 661Chennai(India) 481Colombo(SriLanka) 437Delhi(India) 442Dhaka(Bangladesh) 440

Hyderabad(India) 724Islamabad(Pakistan) 718Jaipur 662Karachi(Pakistan) 468Kolkata(India) 727Lahore(Pakistan)477Mumbai(India) 422Pune(India) 731

East Asia Beijing(China) 670Changsha(China) 636HongKong 457Seoul(Korea) 627Shanghai(China) 671Taipei(Taiwan) 527Tokyo(Japan) 546

South East Asia Bangkok(Thailand) 416HoChiMinhCity(Vietnam) 711Jakarta(Indonesia) 443KualaLumpur(Malaysia) 472PhnomPenh(Cambodia) 728Singapore 521

AustralasiaSydney(Australia) 526

Indian OceanPortLouis(Mauritius) 510Mahe(Seychelles) 607Malé(Maldives) 664

Atlantic Hamilton(Bermuda) 456

RiodeJaneiro(Brazil) 514Santiago(Chile) 730

EuropeAthens(Greece) 411Barcelona(Spain) 557Berne/Basel(Switzerland) 568Bucharest(Romania) 706Budapest(Hungary) 676Cologne(Germany) 448Copenhagen(Denmark) 438Gibraltar 452Helsinki(Finland)705Istanbul(Turkey) 461Kiev(Ukraine) 405Madrid(Spain) 482Milan(Italy) 489Moscow(Russia)649Munich(Germany) 594Nicosia(Cyprus) 501Oslo(Norway) 502Paris(France) 503Riga(Latvia) 701Rotterdam(Netherlands) 642Sofia(Bulgaria) 417Tblisi(Georgia) 713Valetta(Malta) 535Vilnius(Lithuania)729Warsaw(Poland) 700Yerevan(Armenia) 719

Central AsiaAlmaty(Kazakhstan) 712Baku(Azerbaijan) 608

International qualificationsApplication form

ICI006 (11/13)

Onceyouhavereadthenotesoncompletingyourapplication,youcaneither:

•complete and submit your application online at www.cii.co.uk/qualifications

•phonethroughyourordertoCustomerServiceon+44(0)2089898464ensuringthatyouhaveyourcredit/debitcarddetailsready

•completetheformbelowandpostorfax+44(0)2085303052toCustomerService.

Important note:Toensurethatyourapplicationisprocessedcorrectlypleaseenteryournameatthetopofeachpageinthespaceprovided.

Section A – Personal details(Pleasecompleteallfields.Yournameshouldbeenteredasyouwishittoappearonyourcertificate).

HaveyoueverhadpreviouscontactwiththeCII? Yes No(Pleasetick)

PleasegiveyourCII/PFSpermanentidentitynumber(PIN)ifknown PIN

Mr/Mrs/Miss/ Surname Ms/Other

Forenames

Gender Male Female(Pleasetick) Dateofbirth

Employer’sname

Tel Ext Mobile

email*

Workaddress

Postcode Country

Homeaddress

Postcode Country

* Please take care when providing your email address as most correspondence will be sent electronically.

Tickaddresstobeusedforpostalcorrespondence Home Work

Please turn over

Isyouremployeramemberofanetworkordoesitworkwithacomplianceservicesprovider? Yes No

Ifyes,pleasespecify

Please tick one box per category

Type of organisation (Insurance)

Bank/BuildingSociety Broker/Intermediary Consultancy

Insurancecompany Legal

Lloyd’s Lossadjuster/Lossassessor Reinsurancecompany/broker Other

(Financial services)

Accountant Appointedrepresentative–Network

Appointedrepresentative–Other

Bank/BuildingSociety Directlyauthorisedadvicefirm

Mortgagebroker Other Productprovider/Fundmanager/Serviceprovider

Area of work(Insurance)

Administration/Processing Broking Claims/Lossadjusting Compliance Finance

HR/Training Riskmanagement/Surveying Sales/Marketing Underwriting Other

(Financial services)

Actuarial Administration/Processing Advisingclients BusinessDevelopment Compliance/Regulation

Finance HR/Training Marketing Paraplanning Technical

Other

Job category

Boardmember(CEO,Director) Businessowner

Middlemanagement(Branch,Office,Dept)

Seniormanagement(General,Headof) Supervisory/Controller

Technician/Co-ordinator Trainee Other

International qualifications application form – ICI006 (11/13)

Enteryourname

Section B – CII membership(PleaseONLYcompletethissectionifyouareapplyingformembership.GotoSectionCifyouarealreadyamember.)

IwishtoapplyformembershipoftheCII Yes No

BybecomingamemberoftheCIIyouagreetobeboundbytheCII’sCharter,Bye-laws,CodeofEthics,rules,regulationsandrequirementsofmembership.Fulldetailsoftheseobligationsofmembershipcanbefoundonlineatwww.cii.co.uk/memberobligations

Pleaseticktherelevantboxtoconfirmwhetheryouhave:

–Beenmadebankruptorbeensubjecttoanindividualvoluntaryarrangement(orsimilarprocedure)oranyjudgementdebt. Yes No

–Beenconvictedfor(orhaveyoubeenchargedbutnotyettriedwith)anyoffenceotherthanamonetaryfixedpenaltyforamotoringoffence.Pleasenote,iftheconvictionisconsideredspentundertheRehabilitationofOffendersActyoushouldselect‘no’. Yes No

–Beensubjecttoanydisciplinarysanctions(orarecurrentlythesubjectofanyinvestigation)bytheCIIoranyotherprofessionaland/ormembershipbodyorregulatoryauthority. Yes No

Ifyouhaveanswered‘yes’toanyofthesequestions,pleasealsoprovideanyrelevantdetailsonaseparatesheetofpaper.

Pleasenotethat,asamemberoftheCII,youarerequiredtoletusknowifandwhen,atanypointinthefuture,yourcircumstancesaresuchthatyouwouldhavetoanswer‘yes’toanyoftheabove.

Faculties

Pleasechoosebelowwhichfacultyyouwouldliketojoin.TheseareforumsoftheCIIwhichprovidearangeofservicesinsupportofindividualsworkinginspecificindustrysectors–furtherinformationcanbefoundatwww.cii.co.uk/faculties

InapplyingforCIImembershipyoucanjoin one faculty for free.IfyouwishtojoinadditionalfacultiespleasecontactCIICustomerServiceon+44(0)2089898464.

(selectone)

InsuranceBroking Claims LondonMarket Underwriting(Forgeneral Life&Pensions insurancecompanyemployees)Membership fees

1). Anadmissionfeeof£37ispayablebyALLapplicants.

2). Pleasethenselecttheappropriatememberfee.

International* Channel Isles

Annualsubscription £52 £72

Important note:*Adiscountedmembershipfeeof£36isavailableforindividualsresidentinlowGDPcountries.Seepage12fordetails.

(toincludethe£37admissionfee)

Sub total £

Section C – Study optionIwishtoenrolforthefollowingqualification(s):

Qualification CII use Member/Non-member Total

AwardinFinancialPlanning AWF £185 £

AwardinBancassurance AWB £185 £

AwardinInvestmentPlanning AWP £105 £

AwardinGeneralInsurance W01 £105 £

AwardinCustomerServiceinInsurance W04 £105 £

Postage fee:• £7 per order: ChannelIsles,IsleofMan,RepublicofIreland,MaltaandGibraltar.• £15 per order:Allothercountries(excl.UK).

Please note: Thesepostageratesareflatfeesapplicabletoordersfromindividualcandidates(ordersmaycontainmorethanoneitem).Separatefeesapplytocorporatebulkorders–contactCustomerServicefordetails.

Postage fee £

Section D – Exam entry

Qualification April October


AwardinBancassurance

AwardinInvestmentPlanning

AwardinGeneralInsurance

AwardinCustomerServiceinInsurance

Sub total £

Centrename

Centrecode

Iwishtositmychosenexam(s)atthefollowinginternationalcentre(refertopg15forthelistofavailablecentres):

Additional late entry fee (Seepg13)

Pleasetickrequired2014session

£

Exam re-sit (Seepg13) £

International qualifications application form – ICI006 (11/13)

Enteryourname

Section E – Total payable and method of paymentInsert the total value of all items ordered in Sections B to D.

Note:Pricesaresubjecttochangewithoutnotice.Pleaseensurethatwhereapplicableyouhaveincludedtheappropriatepostagefee–seeSectionC.

Total payable £

Ifyouwouldliketoreceiveapaymentreceipt,pleasetickoneofthefollowingdeliveryoptions(ifselectingemailbesuretoprovideyouremailaddressonthefirstpageoftheform): Email Post

Tickmethodofpaymentand,ifapplicable,completethecarddetails.

Cash/chequepayabletoTheCharteredInsuranceInstitute(pleasewriteCIIPINnumberifknownonthebackofthecheque).

Note: AllremittancesmustbeinSterling.Cashshouldonlybesentbyrecordeddelivery.NoliabilitycanbeacceptedbytheCIIforcashsentviapost.PaymentfromcountriesoutsidetheUKmustbemadebybanker’sdraft,payableinSterlingtotheCIIdrawnonaUKbank,orbycredit/debitcard(Visa,Mastercard,Maestro,SoloorDelta).

Credit/debitcard:Pleasedebitmy/ouraccountwiththetotalcostofthegoodsandservicesorderedonthisform.

Typeofcard(pleasetick) VISA MASTERCARD DELTA MAESTRO SOLO

Validfrom* Expirydate* Issuenumber* (Solo/Maestroonly)

Cardnumber*

*Pleasecompleteaccordingtotheinformationonyourcredit/debitcard.

Cardholder’ssignature Date

Section F – DeclarationsData protection and privacy TheCIIwillensurethatyourpersonaldataisprocessedinlinewithDataProtectionlegislationandtheCIIDataProtectionandPrivacyStatement(availableontheCII’swebsite).Toprocessthisapplication,IamdeemedtohaveconsentedtotheCIIprocessingmydata.

Sharing information with your employer TheCIIwill,uponrequest,provideyouremployerwithdetailsofyourexaminationrecordandaccreditation,includingallattemptsandfutureentries,alongwithyourCIIPersonalIdentificationNumber,unlessyoutickthefollowingbox.

Sharing your data with third parties TheCIIGroupwillneversellyourdatatothirdpartiesforcommercialgain.Wemay,however,shareyourdatawiththirdpartieswhoprovideproductsandservicesthatcomplementthoseofferedbytheCII.TheCIIwillassumethatyouconsenttoususingyourdatainthisway,unlessyoutickthefollowingbox.

Privacy and electronic communications regulations TheCIIand,whererelevant,yourLocalInstitute(LI)mayfromtimetotimewishtodrawyourattentiontootherCIIorLIproductsandserviceselectronicallywhicharelikelytobeofinteresttoyou.TheCIIandyourLIwillassumeyouconsenttoususingyourdatainthiswayunlessyoutickthefollowingbox.

Application for study materialsIundertaketousethemformyownpurposesandnottosell,copy,lendorgivethemtoanyoneelse.

Terms, conditions and cancellation Ihavereadandagreetothetermsandconditionscontainedinthisbrochure,includingmyrightofcancellation.

Cardholder’ssignature

Date

Please allow 21 days from receipt of your correctly completed application form for delivery outside the UK.

Materials sent within the UK require a signature; please ensure there will be someone to accept delivery at the specified address shown on the form.

Pleasefaxthecompletedformifpayingbycredit/debitcardon+44(0)2085303052orsendwithyourchequetoCII, Customer Service, 42–48 High Road, South Woodford, London E18 2JP.

Ref: CII – ICI006 (11/13)C12J_8244

© The Chartered Insurance Institute 2013

THE CHARTERED INSURANCE INSTITUTE, CII and the CII logo are registered trade marks of The Chartered Insurance Institute.

The Chartered Insurance Institute 42–48 High Road, South Woodford, London E18 2JPtel: +44 (0)20 8989 8464 fax: +44 (0)20 8530 3052 email: [email protected] website: www.cii.co.uk

@CIIGroup Chartered Insurance Institute

Documents

2014 info for candidates brochure - The Chartered Insurance Institute