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2011 USBLN Conference 1
Moving Talent to the Marketplace – Today and Beyond
USBLN 2011
2011 USBLN Conference 2
Moving Talent to the Marketplace
• Kathy West-Evans, Director of Business Relations, The National Employment Team
• Cassandra Shoffler, Management and Program Analyst, Rehabilitation Services Administration, U.S. Department of Education
• Jim Kraemer, Master Inventor, IBM Research’s Human Abilities and Accessibility Center
• Beth Butler, Director of Diversity & Inclusion at Lowe’s Companies, Inc.
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The National Employment Team (NET)
Council of State Administrators of Vocational Rehabilitation (CSAVR)
• Membership organization of VR Directors• 80 agencies• 25,000 staff• Serve one million people with disabilities • Partnered with the VA-VR&E, AIR
– Largest talent pool of people with disabilities in the country
– Backed by the support services of VR and 10,000 community partners
• Return on Investment
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Creating the National Employment Team - We Asked Our Business Customers
• National in Scope• Dual Customer Model• Business as Customer • Customer Driven Network• VR as One Company• Easily Accessible Network: work with the
national VR network through a single point of contact– VR Points of Contact– VR Systems: Veterans VR&E , AIR– Community Partners
• Leveraging the Strengths of a National System Through Delivery at the Local Level
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Invest in the Relationship: The Bottom Line for Business Customers
The foundation of The NET is built on:– Trust– Responsiveness– Deliverability– Consistency– Quality – Sustainability
AND• Supported by Leadership
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The NET: A Customer Driven Approach
• Understand the business customers needs and values.
• What are they asking for?• Develop the relationship for the long-term• Build the trust• The bottom line –
DELIVER WHAT YOU COMMIT TO
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The NET: Vision Statement
To create a “one company” model to serve business customers
through a national VR team that specializes in employer development, business
consulting and corporate relations.
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The NET: Benefits by Customer Category
• Business will have direct access to the qualified candidates and support services provided by VR agencies and their community partners on a national basis.
• VR consumers will have access to career development resources, “real time” employer input and national employment opportunities.
• State VR agencies will have a national system for sharing employment resources, best practices and business connections.
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The NET: No Cost ServicesDefined by our Business Customers
• Pre-Employment• Internships• Training
• HR/Staffing • Recruitment &
Promotion• Benefits &
Compensation• Retention Supports• Employee Advisory
Services • Accommodations
• Work Site Assessment• Assistive Technology
• Staff Training• Disability Awareness• ADA/Employment Laws
• Diversity Programs
• EEOC/Affirmative Action• Federal Contractors
• Universal Design• Contracts• Facilities• Programs/Services• Assistive Technology • Information Technology
• Financial Supports• WOTC• Barrier Removal
• Legal & Compliance• Labor Relations • Policy Development• Risk Management
• Product Development• Customer Service• Marketing & Outreach
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Rehabilitation Services Administration: RSA
• RSA/ U.S. Department of Education
• The RSA Mission
• Data and Outcomes
• Employer Incentives
• Innovative Practices
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Highlights of this past year
• Americans with Disabilities Act• President’s Executive Order “Increase
Federal Employment of Persons with Disabilities”
• Project Search• State Collaborative/Innovative Models• National Disability Awareness Month• Future Directions
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Websites
CSAVR/NET: www.rehabnetwork.org
RSA: http://rsa.ed.gov
View contact information and published data about any state
View resource, promising practices and success stories.
View Publications and general information
www.nationalresourcedirectory.gov
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Electronic Recruitment: Challenges and Opportunities
1. States want to decrease unemployment payments
2. States starting to use electronic job placement websites to speed the placement process
3. No website registration, no unemployment or job training
4. Required job boards are often inaccessible
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Electronic Recruitment:Challenges and Opportunities
5. Persons with disability are locked out by technology, not lack of employable skills.
6. State vocational rehabilitation departments lack the technical skill to test job websites
7. Audit of job websites would document noncompliance with Section 508 and 503
8. Companies also depend on websites to meet 503 requirements
9. Must act promptly before inaccessible websites are embedded in the state employment processes.
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“ I want to work somewhere with a lot of different people.” Said a 6 year old son of a Lowe’s employee, following a family day event.
Veronica Hernandez , Night Shift - HR Coach
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“Building Something Together”
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A PARTNERSHIP THAT PROSPERS
• CSAVR’S -NATIONAL EMPLOYMENT TEAM
• ACCESS TO LARGEST TALENT POOL IN U.S.
• SINGLE POINT OF CONTACT – READY TO SERVE
• CONSISTENT SUPPORT OF STATE DIRECTORS
• CERTIFIED VOCATIONAL REHABILITATION PROFESSIONALS; REHABILITATION ENGINEERS; ASSISTIVE TECHNOLOGY EXPERTS
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NET/VR: Services for Business Customers
– Pre-employment
– Recruitment
– Staff Training
– Diversity
– Retention
– Consulting, technical assistance and support
– Financial Supports
– Employee Assistance
• SouthTrust
• Wachovia
• Wells Fargo
• Lowe’s Companies, Inc
– Stores, DCs, CSC
– New Federal Contractor
– Outreach Programs
– MOU with CSAVR-NET
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Contact Information for Panel
Kathy West-Evans
Cassandra Shoffler
Jim Kraemer
Beth Butler
