ANGEN UPDATE ANGEN - 2013 Gulf Coast Conference1

ANGEN UPDATE

• Alabama Wireless Board– Grant Administrator for A-DHS

• Center for Advanced Technologies– Project Management– Coordination with PSAPs and other Partners– Testing and Training Coordination

PARTNERS

• Alabama Supercomputer Authority (ASA)– Backbone network between ACCRFs– End point connections to PSAPs– 24x7x365 Network Monitoring and Trouble Desk

• inetwork – Core Call Routing Functions– ALI Database (LIS)– Map database– System Admin Interface

PARTNERS

ANGEN - 2013 Gulf Coast Conference 4

• March 25, 2012

RANDY FULMER

• Wireless Carriers– Re-route 9-1-1 calls to ANGEN– Assist with testing– Trouble resolution and ESRK management

• Selective Router Operators– AT&T - 5– CenturyLinc – 2– Accept consolidated traffic from ANGEN– Send to PSAP on existing trunks

PARTNERS

• Equipment is Installed– ACCRFs – Alabama Core Call Routing Facility– Huntsville & Montgomery

• Testing to Begin Soon– Wireless Carriers – sending Calls to ANGEN– PSAP Equipment – SIP Calls from ANGEN

• Training – Underway– Additional Classes when needed– GIS, MSAG,

WHERE ARE WE NOW?

• ANGEN Phase I– Convert Wireless Carriers to ANGEN– Route Calls from ANGEN to Selective Routers

• Not much changes for Call Takers

– Begin installing IP Connections to PSAPs

• ANGEN Phase II– Finish installing IP Connections– Begin routing calls via IP to PSAPs

• Get additional data – confidence & accuracy

– Begin converting VoIP Carriers

NEXT STEPS

This will be done per Carrier

• Network– Prove call routing in a lab environment

• PSAP– Have a few PSAPs accept test calls– Move Live 9-1-1 calls to selected PSAPs

• Move Live Calls to All PSAPs– Probably make at least one or two test calls

to all PSAPs after a carrier converts

TESTING & IMPLEMENTATION


Ray JacobyNetwork Support Manager

Rick BagwellNetwork Operations Manager

ASAALABAMA SUPERCOMPUTER

AUTHORITY


Huntsville

Mobile

Birmingham

Montgomery10G

10G

10G

Atlanta10G

ASA ANGEN Backbone Network (AREN)

10G

Dallas

Nashville

10G

10G

10G

10GiNetwork

ACCRF

iNetwork

ACCRF

AREN Core Routers Serving Clients


AT&T or Other

Ethernet ServiceProvider

iNetwork

ACCRF

10M

1GTrunk

To PSAP LAN

PSAP

ANGEN Connection To PSAP

2M VPN

ASA IP Network(AREN)


Primary

Ethernet

Service

Provider

iNetwork

ACCRF

10M

1GTrunk

To LAN Port

Secondary

Ethernet ServiceProvider

1GTru

n

k

10M

PSAP

ANGEN Redundant Connection To PSAP

AREN


Cisco 2901 Router

Cisco ASA 5505 Firewall

1U

1U

ASA Managed and Ethernet Service Provider On-Site Equipment

Typical Metro E Network Interface Device (NID)

(AT&T Shown)

Canoga Perkins 9145

1U


2M ANGEN

VPN

Up To 8M Other IP Services

(Internet, Video, IP

Radio, etc.)

AT&T or Other Ethernet Service

Provider

10M Transpo

rt

ANGEN 10M Transport Can Accommodate Additional Services


IMPLEMENTATION CONSIDERATIONS

• CONDUIT ACCESS TO PSAP? (IF REQUIRED)

• 2U RACKSPACE FOR ASA EQUIPMENT

• 1U RACKSPACE FOR TELCO VENDOR TERMINATING EQPT


PSAP EXPECTATIONS DURING IMPLEMENTATION?


Ray PaddockVice President, Emergency Product Portfolio

INETWORK

Confidential 18Confidential 18

ANGEN Call Routing

Gulf Coast NENA

October 15, 16


Operations Team

Mary Tuten

SVP Operations

Denver, CO

Fondra Marshall

PSAP Liaison

Denver, CO

Gary Fowler

Director, NOC

Denver, CO

Lindsey Carr

Customer Experience

Lead and Trainer

Denver, CO

Murali Medikonda

Director, Network

Denver, CO


Product Management, Architecture, & Implementation Team

Ray Paddock

VP, Emergency

Services Portfolio

Denver, CO

Jason Shugart

Director, and

Lead Architect

Denver, CO

Jay Slater

Sr. Product Manger

Denver, CO

Duke Kaczmarczyk

Architect

Denver, CO

Larry Reeder

Manager, SW

Development

Denver, CO

Jim Fleming

In-State

Project Manager

Huntsville, AL


Current Status – ACCRFs


Current Status – ECD Training

• Roles–based, just-in-time, efficiently delivered, using multiple delivery options

• Modules

1. Introduction to inetwork and the ANGEN NG9-1-1 Dashboard

1. V1.0 delivered Monday

2. ANGEN NG9-1-1 Administrator Training

1. V1.0 delivered Tuesday

3. ANGEN NG9-1-1 User Training

4. MSAG Management

5. GIS Management


Current Status – ECD Training


Current Status – Wireless Carrier Interconnect

• Technical planning with all 8 Carriers under way

• Technical agreements (ESAs) being negotiated

• Several immediate advantages to carriers

− Financial – Reduced number of circuits

− Options – SS7 or SIP

• Several near-term advantages to 9-1-1 Authorities

− Redundancy & diversity

− Network integrity

− Additional call diversion options


Current Status – Interconnect with SRs

• CenturyLink (2)

− Purchasing off the tariff

− Behind schedule but no problems anticipated

• AT&T (5)

− Orders placed, not accepted

− Multiple paths to resolution being pursued

− Behind schedule


Carrier interconnect

ACCRF x 2(inetwork)

PSAPs

TANDEMs

Wireless

LECs VoIP / CLEC

AlabamaCoreCallRoutingFacility

?


A little more detail

Wireless

54

32

AT&T SR

1

2

CenturyLink SR

1

Today

ACCRF

Huntsville

ACCRF

Montgomery

ANGEN

?


Interconnection Options

Wireless Carrier

Legacy Interface

Internet Protocol Interface

Native ANGEN Interface

SIP

SIP

SIP

SIP

SIP

SS7

ANGEN


MSC 8MSC 7

MSC 6MSC 5

MSC 4MSC 3

MSC 2


Wireless Carrier MSC 1

Legacy Interface



SIP

SIP

SIP

SIP

SIP

SS7

ANGEN



ILECs & CLECs

Legacy Interface



SIP

SIP

SIP

SIP

SIP

CAMA

ANGEN



VoIP Service Providers

Legacy Interface



SIP

SIP

SIP

SIP

SIP

ANGEN


What can you be doing?

• Provide information through surveys

− John’s ECD/PSAP Survey

• Get trained

− Think about the assignment of roles

− Watch for Online and self-paced course announcements

• Provide feedback

− Through John Ellison

− Though structured feedback process

• Have questions? Ask!


What can you be doing?

• Clean up your data

− MSAGs

− ECD boundaries

− 4 Relevant sessions including GeoComm

− 5 Vendors in the exhibit hall that have capabilities


Questions?

• ANGEN to Tandems for 1 year or more– No rush to convert a PSAP

• IF – PSAP is getting new equipment– Wait rather than spend $ to do it again

• IF – PSAP is Moving

• IF – Whatever affects a PSAP

• New Equipment – Be sure to specify connection to ANGEN

TIMING CONSIDERATIONS

• Why would they to move to ANGEN?– Probably using SIP in their networks– Relatively inexpensive for them to move– Potential for nice cost savings– Easier to maintain– Higher reliability and redundancy– Improved customer service– Hope they will advertise their improved 9-1-1

service.

VOIP CARRIERS

• Universities, JC’s & K-12– Already connected to ANGEN (AREN)– Many using VoIP phone systems– Could connect directly to ANGEN for 9-1-1– Add each extension to ALI / LIS

• BIG improvement in 9-1-1 call handling

• Good place for a Back-Up PSAP…– Already on the ASA network

SCHOOLS

• Wired Carriers – LEC and CLEC Convert– Selective Routers no longer needed– EXCEPT – if there are ECDs not using ANGEN

• Many PSAPs will want a 2nd Connection– Still much less than existing 9-1-1 costs– Redundancy & diversity to the extent

possible– How many PSAPs have 2 connections now?

ANGEN PHASE III

• Start with County and City Boundaries– Blend of Virtual Alabama and inetwork’s data– ALL ESRKs dropped in middle of PSAP

Boundary

• Update GIS – Roads & PSAP Boundaries– Address Points if available

• Wireless Phase II calls route by Lat-Lon – When Lat-Lon is available - otherwise ESRK– Do not delay routing waiting on Phase II

MSAG AND MAP DATA

• Phase I & II – Network Install and Monthly = $0 (ZERO)– PSAPs may need work by your vendor

• Cost will vary • How much equipment you need in Legacy

• Phase III = Some Costs to ECDS– % of wired traffic– Not in stone – New 9-1-1 Board

ANGEN COSTS

• Example – 75% Wireless Traffic / 25% Wired

• ANGEN Annual = $2 Million

• Wired 25% = $500,000 divided by Population

• ECD Size Annual Monthly

• 10K ECD = $1,400 $117

• 25K ECD = $3,300 $275

• 50K ECD = $6,900 $575

• 100K ECD = $14,000 $1,167

ANGEN PHASE III – ECD COST


• www.angen.org – Presentations from Conference – More Details– Announcements

• Updates Announced via Email – Direct you to web site

QUESTIONS / DISCUSSION

http://www.angen.org/

Documents

ANGEN UPDATE ANGEN - 2013 Gulf Coast Conference1