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Snowfall doesn’t happen often in
Vancouver, but this past holiday
season, Vancouver International
Airport recorded 89 cm of snow in a
three-week period ending on January 5,
2009. But thanks to the hard work of
the entire airport community, Vancouver
International Airport remained open and
operational despite a record snowfall in the
middle of the busy holiday travel season.
When snowfall happens in Vancouver,
YVR’s winter operations plans kicks
into high gear with the activation of
its Emergency Operations Centre to
coordinate the airport-wide response.
From ground handlers, airlines and
the tower to Airport Operations,
Customer Service and Parking and
Ground Transportation, everyone’s
involved when winter hits. Runways
must be cleared of snow and de-icing
pads activated for airlines, roads and
sidewalks leading to the terminals must
be cleared and salted for safe travel to
and from the airport, and passengers
in the terminal need to be informed
and cared for, particularly when the
inevitable winter weather-related delays
and cancellations start to occur.
Keeping up with the snowfall was
a challenge during the recent storms,
but YVR was prepared with more than
115 unique pieces of equipment ready
for snow removal on the two runways,
including ploughs, high-speed blowers,
anti-icing trucks, ramp clearing loaders,
bobcats and excavators. With five square
kilometers of runway, taxiway and apron,
keeping the airfield clear is nothing
short of a heroic task. The equipment
moves as a single echelon, alternating
between YVR’s two parallel runways and
ploughing the nearby taxiways in between
runway clearings. The snow-clearing fleet
is capable of clearing each runway in
two passes in light and moderate snow
conditions, and four passes in heavy
snow. It typically takes between 20 and
40 minutes to clear a runway.
Inside the terminal, Airport Authority
Customer Care representatives and
airline staff provide information and
assistance to passengers whose travel
plans are impacted by the weather.
During the recent storm, it was not
easy for passengers to be delayed or
stranded at YVR during the holiday
season, and Airport Authority Customer
Care employees tried to make them as
comfortable as possible. 4,200 bottles
of water, more than 1,500 snacks, 450
emergency blankets and 400 colouring
books were distributed to passengers
between December 21 and 25.
Every snowfall gives the Airport
Authority an opportunity to review
its Winter Operations plan and make
improvements based on experience.
Planning for inclement weather starts
long before the first whiff of snow
is in the air. As early as October and
well into spring, the Airport Authority’s
Operations team is working with the
airport community to implement plans
that ensure YVR continues to function
in all weather conditions.
As Vancouver prepares to host
the 2010 Winter Games, the Airport
Authority will continue to make
improvements to its winter plans,
including investing in more equipment
and working with airline partners to
expand de-icing capacity.
* YVR is the international aeronautical designation for Vancouver International Airport.
JANUARY 2009
inside:
Crossword
Page 11Classified
Page 5
Page 5
Recruiting for Volunteers
Air Transat holiday tradition
Page 10
Winter operations kick into high gear at YVR
An anniversary celebration,
especially one that spans 40
years, usually entails a party
that includes lots of eating, drinking and
congratulatory socializing. However,
last month when JAL Airlines decided
to celebrate 40 years of flying into
Vancouver, instead of basking in self-
congratulatory kudos, their committee
of managers and employees decided to
give back to the Vancouver community.
“My colleagues in the flight
operations department discussed the
support our company has enjoyed from
the local Vancouver community for the
past 40 years, and we felt that the time
was ripe for us to give something back
to the community,” said Sam Fujkiwara,
JAL’s manager, flight operations.
JAL employees contacted various
aid groups including The Lookout
Emergency Aid Society in Vancouver’s
downtown Eastside and discovered
that blankets were especially welcomed
items during the cold, wet months in
Vancouver.
As one of the largest airlines in the
world, JAL has an extensive network of
long-haul flights that provide blankets
for its passengers. After conferring with
regional managers and the Tokyo head
office, the Vancouver office received
1,500 new blankets for distribution.
At the JAL Vancouver committee’s
request, the Lookout Society agreed
to host a blanket giveaway event at
the Society’s facility on Powell Street.
CLS Catering Services, the airline’s
Vancouver caterer, joined the endeavour
by donating soup for the event.
JAL’s community outreach resulted in
close to 200 blanket being distributed on
December 20, with the remainder going
to four shelters—Lookout Downtown
and Lookout Yukon in Vancouver,
Lookout New Westminster and Lookout
North Vancouver.
JAL celebrates 40th anniversary with blankets and soup
Aided by Santa, JAL employees prepare blankets for distribution at the Lookout Emergency Aid Society.
Phot
os: J
im Jo
rgen
son
2 • Y V R S K Y T A L K | J A N U A R Y 2 0 0 9
Get ready for the cold & frosty season with
Vancouver Honda’s Winter Specials
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Fall/WinterSPECIAL
December Name That Aircraft Winner:
Congratulations Harry Lidder • Answer: F-35 LightningThe F-35 Lightning II Joint Strike Fighter (JSF) is a stealthy, supersonic multi-role
fighter developed by Lockheed Martin. The JSF is built in three variants: a conventional
take-off and landing aircraft (CTOL) for the US Air Force; a carrier variant (CV) for the US
Navy; and a short take-off and vertical landing (STOVL) aircraft for the US Marine Corps
and the Royal Navy. A 70%-90% commonality is required for all variants.
Air Transat specializes in both
scheduled and charter flights
from Canada to vacation
destinations. In the winter months, the
majority of flights are between Canada
and the Caribbean/USA and in the
summer between Canada and many
destinations in European countries.
The airline operates year-round
schedule services between Europe and
Canada and will be adding several new
flights from Vancouver this year.
Vancouver-Rome: new flight starting
May 29, 2009.
Vancouver-Barcelona: new direct flight
starting June 4, 2009, every
Thursday.
Vancouver-Madrid: new flight starting
June 4, 2009, every Thursday.
Vancouver-Paris: now three direct
flights every week.
The Air Transat fleet of 17 aircraft
serves more than 90 destinations in 25
countries.
New European destinations in 2009 from Air Transat
The Royal
Canadian Mint has
released its first new collector coins
and gift products of 2009, choosing the
centennial of flight in Canada as the
theme of its 2009 Proof Silver Dollar.
This coin leads a formation of annual
releases consisting of $100, $200 and
$300 face value gold issues, as well as
proof, uncirculated and specimen coin
sets celebrating popular and meaningful
themes.
“The Royal Canadian Mint continues
to stand out among the world’s mints
by producing collector coins of striking
appearance and exceptional quality,”
said Ian E. Bennett, president and CEO
of the Royal Canadian Mint. “The first
collector coins of 2009 are shining
examples of our passion for crafting
coins of outstanding beauty and value
for buyers from across Canada and
around the world”.
Canadian history was made 100 years
ago on the surface of a frozen Nova
Scotia lake as the Silver Dart, Canada’s
first successful flying
machine,
celebrated its maiden flight on February
23, 1909. From its proving grounds
in Baddeck, Nova Scotia, Alexander
Graham Bell’s Aerial Experiment
Association laid the groundwork for a
century of Canadian distinction in the
field of aeronautics. The Royal Canadian
Mint is showcasing Canada’s many
flying icons, from the Silver Dart to
Canada’s Snowbirds, on the beautifully
contrasting proof silver coin.
Designed by Ontario artist
Jason Bouwman, the sterling silver
dollar features an image of a young
person running with arms spread
like an airplane’s wings, symbolizing
humanity’s timeless dream of flight.
In the background, the silhouettes of
the Silver Dart, the Avro Arrow and a
“Snowbird” Tutor Jet, illustrate Canada’s
rich aeronautic engineering legacy. A
close look at the overall design also
reveals the ingeniously composed image
of a maple leaf.
Limited to a mintage of 50,000, the
2009 Proof Silver Dollar is available for
$47.95. The brilliant uncirculated version
of this coin also retails for $39.95 and is
limited to a mintage of 30,000.
The same design is reproduced on
a selectively gold-plated proof dollar
coin, which is exclusive to the Mint’s
2009 Proof Set. Only 55,000 sets, with
a suggested retail price of $99.95, are
available world-wide.
All of the Mint’s products are
available directly from the Mint at 1-800-
267-1871 in Canada, or at www.mint.
ca. The coins are also available at the
Royal Canadian Mint’s global network of
dealers and distributors.
The Mint is an Official Supporter
of the Vancouver 2010 Olympic and
Paralympic Winter Games and has
undertaken to produce the most
extensive circulation coin program in
relation to the Olympic Games ever
conceived by any mint worldwide, while
also offering limited mintage collector
coins and sets.
Visit www.mint.ca/2010 for Vancouver
2010 keepsakes and gifts.
Centennial of flight in Canada featured on 2009 collector coins
From fluctuating fuel prices, economic uncertainty and
unprecedented winter storms, 2008 was a year of
challenges as well as opportunities for us to demonstrate
our strengths. And as we look toward 2009, YVR is focused on
having our facilities ready for the 2010 Winter Games.
As part of the many weather systems that hit nation-wide,
Vancouver received 45 cm of snow over a six-day period that
coincided with one of our busiest travel seasons. This near-
record-breaking snow posed challenges for anyone trying to
maneuver around Metro Vancouver and resulted in delays
and cancellations at airports across Canada, including YVR.
Despite the weather challenges, more than 400,000
passengers travelled through YVR on approximately 5,000
flights during the week of December 22. Contrary to some
reports, YVR remained open for passengers throughout the
last two weeks of December.
The airport stayed open thanks to the hard work from
business partners and YVR employees. From extending retail
hours, to providing food and water to stranded passengers and
calling out additional staff, this combined effort highlighted
how everyone contributed to the safe movement of people
and planes during challenging weather conditions.
What we will do now is examine our processes and
procedures to see where we can improve. Our goal is to
provide a smooth travel experience for every visitor to YVR.
We do this by reviewing and updating our processes in
coordination with our business partners.
Looking ahead to 2009, the Airport Authority is working
hard to ensure YVR is ready to welcome the world in 2010.
All of the airport’s construction projects are in full swing and
will be operational by years end. These include projects such
as Domestic Terminal upgrades, Canada Line stations and the
Domestic Terminal’s C-Pier expansion.
Work is well underway on a 6,500 square-metre expansion
to the Domestic Terminal’s C-Pier facilities that will see the
addition of five new gates with increased capacity for larger
aircraft including Boeing 777s, and a new themed dining and
shopping area. Expansive west-facing views and original First
Nations artwork will round out the new facility.
The last two weeks of December were challenging for
everyone at YVR. In unprecedented weather conditions,
employees across the airport rose to the challenge and kept
YVR open, enabling passengers to arrive at their destinations.
With some adjustments to our plans and working closely with
our business partners, we look to 2009 with anticipation and
will be ready to welcome the World in 2010.
Printed on Recycled Stock using vegetable based inksPlease recycle this product.
w w w . y v r . c a / a u t h o r i t y / n e w s / s k y t a l k . a s p
RICHMOND OFFICE: Suite 306 - 5400 Airport Road SouthRichmond, BC V7B 1B4Tel: 604-736-6754 • Fax: 604-736-6750Email: [email protected]
Publisher: Patrick StewartAssociate Publisher: Joan StewartYVR Editorial Liaison: Alana Lawrence Kate DoneganiContributing Writer: Peter KutneyCreative / Production: James MartinPhotography: Jim Jorgenson
Your Airport & Sea Island Community NewspaperJANUARY 2009 | Vol. 16 | No. 2
YVR SKYTALK, the official newspaper of the Vancouver
International Airport, is owned and published monthly by
Westco Marketing Ltd. for the travelling public and the more
than 27,000 people who make up the airport community
at YVR. No portion of this publication may be reproduced
in whole or part without the written permission of the
publisher.
ASSOCIATION OF AIRPORTPUBLICATIONS
P.O. Agreement #1676261
President’s CornerBy LARRY BERG, President and Chief Executive Officer
J A N U A R Y 2 0 0 9 | Y V R S K Y T A L K • 3
Looking Ahead To 2010
Each December, the Richmond
Christmas Fund distributes
grocery vouchers to low-income
Richmond residents so that every family
has the opportunity to sit down to a
joyful holiday celebration.
More than 1,000 children, 15 years
and younger, receive numerous gifts
ensuring that no child needs to return to
school in January without a wonderful
story to tell.
Some families are matched with a
sponsor, who creates a personalized
food and gift package for their
sponsored family based on the family’s
needs. The number of families who
receive hampers depends solely on
the commitment and generosity of the
community.
The airport community shared
the spirit of giving by providing a
donation of $4,000 to community
chair Greg Halsey-Brandt. The
funds were raised at the July 2008
Softball Slam tournament, which was
organized by Gary K. Eng of Summit
Custom Brokers and Sean Lee from
US Airways.
The Richmond Christmas Fund would
not be possible without the 120+ volun-
teers who contribute their time each year
to help with registration, toy distribution,
data entry and fundraising events.
If you’d like to help the Richmond
Christmas Fund in some way, please call
(604) 279-7035 or email christmasfund@
volunteerrichmond.ca.
Community rises to needs of Richmond residents
Softball Slam: (l-r) Elizabeth Specht, Volunteer Richmond; Gary Eng, Summit Customs Brokers; Iris Lee, airport community Softball Slam; and Richmond Christmas Fund community chair Greg Halsey-Brandt.
Upcoming Events
January 17, 2009Vancouver Transportation Club - Bonspiel Curling TournamentRichmond Curling Club, 5540 Hollybridge Way, Richmond, BC.Great Prizes!! 11 a.m. – 4 p.m. $25. Reservations (604) 635-3555 x119 or visit www.vancouvertransportationclub.com
January 26-27, 2009PAMEA Symposium and Trade Fair, “It’s Your Future”River Rock Casino, 8811 River Road, Richmond, BCPacific Aircraft Maintenance Engineers Association (PAMEA) is a non-profit association founded to promote and project the aviation maintenance profession. Symposium attendees have an opportunity to receive update training and view a variety of new products being offered. For more information, call 1-866-37-PAMEA (72632), (604) 279-9579, or email [email protected]
February 11, 2009Free SMS Workshops for Aviation and Aerospace ExecutivesPresented by the Canadian Aviation Maintenance Council Sylvia Hotel 1154 Gilford Street, Vancouver, BC Information presented at the workshop will be extremely useful to all operators, airports and maintenance organizations that are required to implement safety management systems. The workshops will focus on the basics, benefits and implementation concepts common to all Safety Management Systems. There is no fee to attend and workshop attendance is open to all senior and accountable executives working in Canada’s aviation and aerospace industry.Morning Session: 9 – 11 a.m. Afternoon Session: 1 - 3 p.m.For more information, call Meghan Maack (613) 727-8272 ext. 225, or email [email protected]
February 17, 2009Aviation Leadership ForumLocation to be finalized.The Aviation Leadership Forum provides an opportunity to contribute to Aviation Safety through improved leadership, cultural change, collaborative effort and organizational performance. Everyone is welcome. Topics include: Leadership Spirit: Principles and Success Stories; Leaders in Aviation: Sharing Knowledge and Best Practices; Safety 1st: Key Safety Issues and Initiatives; Leadership in The Cockpit: Redefining a Captain’s Role. For more information, call (604) 836-2359, or email [email protected]
March 29-April 1, 2009CHC Helicopter Corporation Safety and Quality Summit 2009Fairmont Vancouver Hotel, 900 West Georgia Street, Vancouver, BCCHC’s 5th annual Safety and Quality Summit will once again gather the greatest minds in aviation safety for sharing best practices and methods of leveraging a safety management system to create a culture that anticipates and controls human error.For more information, call (604) 276-7500, or email [email protected]
April 28-30, 2009Airports Canada 2009 Exhibition and ConferenceHilton Lac-Leamy, 3, Boulevard du Casino, Gatineau-Ottawa, QuebecCanada’s largest airports sector conference, organized by the Canadian Airports Council—the voice of Canada’s airports. Now held every two years, nearly 200 senior airport sector officials are expected to attend. In addition to CEO-level executives from Canada’s airports, attendees include Canadian and international representatives of the many business and government sectors involved in the aviation sector.For additional information about sponsorships, contact Debra Ward at (613) 274-0691, or [email protected]
British Airways’ consumer
research is reporting its highest
customer satisfaction scores
since the survey began. The findings
show an ongoing trend of increasing
customer satisfaction with more than
70 per cent of respondents either very
or extremely satisfied with their British
Airways journey experience. Countering
industry trends, these results represent
a double-digit point growth over last
year’s figures.
In contrast, according to industry
studies, 93 per cent of frequent fliers
say that aspects of air travel are either
getting worse or staying the same,
with rude passengers as one of the
most frequently-cited issues that cause
in-flight frustration. However, travel
experts claim that civilized travel is
still possible despite these apparent
obstacles.
”When passengers are confronted
with issues like rude fellow passengers
and poor customer service, they feel
defeated and are unable to enjoy their
flight,” said Professor Robert Bor,
an aviation clinical psychologist and
member of the European Association
for Aviation Psychology. “Issues around
the cabin environment, crew/passenger
relationships and lack of consideration
for one another all contribute to this
problem. There are airlines, however,
that have made a real commitment
to improving conditions both on the
ground and in the air, and it has made
all the difference in terms of customer
satisfaction.
“Developments in customer service
along with key pre-airport arrival steps
can significantly help ease the stress
of travel and address some potential
hot buttons that can lead to uncivilized
travel behaviour,” said Bor.
Some of Bor’s tips for a more civilized
travel experience include:
•Take advantage of the Internet to
research fares online—you may get
greater savings by booking on an
airline’s website. Some carriers even
offer a “Price Promise,” where if
you find the carrier’s flight cheaper
on another website, the carrier will
reimburse you to match the lower
fare.
•No two airlines are alike nor are
their fees and services. Review the
airline’s website before you book
so that you are aware of policies
including baggage rules and fees,
food service and other important
booking decision information.
•Ensure that you give your airline your
cell number and e-mail so they can
inform you of any changes to your
flight plans.
•Be aware of your terminal surroundings
and what they have to offer. For
example, YVR helps customers relax,
eat, shop or work with more than 160
shops and restaurants, free WiFi and
additional facilities.
•Plan for comfort on long flights.
Items like lip balm, eye drops, hand
sanitizer, ear plugs, a mini toothbrush
and toothpaste, a pack of tissues, an
eye mask and lozenges don’t take up
much room and can make you feel
less stressed and more at home while
you’re in the air.
•Be considerate to your fellow
passengers and their space. If
you’re travelling with children, bring
something to occupy them with
or check that your airline offers
special kids entertainment and food
services.
More information and tips on making
the travel experience more civilized can
be found at www.ba.com/wellbeing.
4 • Y V R S K Y T A L K | J A N U A R Y 2 0 0 9
British Airways scores high in customer satisfaction
British Airways Club World seat, 747 upper deck.
Dine Out Menu 2009January 14 – February 1, 2009
Please select one item from each category
AppetizerClassic Caesar Salad
Or Tossed Green Salad
OrThe Daily Soup
MAin COurseStuffed Yorkshire Pudding
OrWild B.C Salmon
OrTandoori Chicken Breast
DessertsBread Pudding
OrElephant & Castle Brownie
$18.00 (Not including Taxes or Gratuity)Reservations Required
puB & restAurAnt
Community Corner
Despite record snow, holiday spirits shone at YVRBy Layne Daggett
To quote Charles
Dickens: “It
was the best of
times, it was the worst
of times,” as YVR was
hammered with record
snowfall with machine-
gun rapidity last month.
Standing in line for a
coffee on Christmas
Eve, I talked with a New Zealander
wearing summer shorts, and asked
him why on earth he would come to
Vancouver for weather like this. He
grinningly replied that he had never
experienced a white Christmas and
decided this was going to be the
year, so had purposely detoured to
Canada on his way to Dubai. “What
are my chances?” he asked. I told
him I would guarantee it: Canada’s
first nation-wide white Christmas
since I returned to Canada in 1971.
“So, I guess you can blame me for
this weather,” he sheepishly smiled.
“Gladly!” I exclaimed. “Most people
blame the Chaplain for an act of
God!”
It certainly was the worst of
times with passengers missing
flights and consequently family
holiday celebrations, weddings and
funerals. There were demanding
difficult days for staff too,
absorbing flack for situations they
could not control. I encouraged and
congratulated staff who slept at the
airport for several nights in a row
so they could work double shifts.
Yet it was also the best of
times. Airport staff and employees
gave up their holidays to serve
the travelling public. The airport
community and local residents
pulled together to assist passengers
in whatever way possible. Families
phoned the chapel and offered
accommodations. Teenagers were
willing to bunk-up on the floor if
elderly couples needed their beds.
Parents phoned to offer their infant
car seats and keep families
for as many days required.
People were willingly
providing Christmas
dinners to total strangers.
One couple boiled 15
dozen eggs on the evening
of December 23 instead of
finishing their Christmas
shopping. The next day
they borrowed a four-wheel-drive
vehicle, picked up a team of 12
friends, worked for five hours,
assembling 2,000 individually
wrapped sandwiches and delivered
them to the chapel by noon on
Christmas Eve day so we could
distribute them, at no cost, to
appreciative passengers and over-
worked staff. A community centre
offered their shower facilities; a
local hotel generously offered 20
free rooms for the chapel to provide
to needy persons on Christmas Eve.
“We want you to know Chaplain,
that this Christmas there is room at
the inn,” they said.
With so many kind gestures,
there are too many to thank by
name, however I would like to
acknowledge all those who took
extraordinary measures and made
the journey to the airport in the
snow to assist those in their time
of need. I also salute the airport
staff for their professionalism
and for not cracking under public,
sometimes inordinate, pressure.
Wishing you all a new year filled
with the holiday spirit each and every
day—and to rephrase the words of
Charles Dickens—may the winter of
despair melt into the spring of hope.
Layne Daggett is Chaplain of the Vancouver Airport Chaplaincy, an interdenominational organization, which ministers to those who use or visit the airport. For more information, call (604) 303-3010 or visit www.yvrchaplain.com.
Chaplain Layne Daggett.
J A N U A R Y 2 0 0 9 | Y V R S K Y T A L K • 5
Chances are if you’ve been to
YVR lately, you may have been
welcomed by a Green Coat
ambassador, one member of a large
team at YVR that is taking customer care
beyond, every day.
Vancouver International Airport is
honoured to be served by volunteer
customer service ambassadors. Green
Coats volunteers can be found stationed
throughout the terminals and are
identified by their distinctive green
jackets or vests and warm smiles.
Green Coat volunteers assist travellers
with directions, provide information on
services available in the airport, and even
act as unofficial tour guides, informing
customers of the many features and
attractions to be found in Vancouver
and British Columbia.
As YVR prepares to welcome the
world for the 2010 Winter Games, the
search is on to recruit more Green
Coat volunteers to join the team, to
help provide care to customers leading
up to and during Games time. Hours
are flexible, roles are varied, and the
airport environment is dynamic and
interesting.
For a chance to meet existing Green
Coat volunteers and to ask any questions
you may have about volunteering at
YVR, Vancouver Airport Authority is
hosting open houses on the following
dates:
Date: Friday, January 30 and Saturday,
January 31, 2009
Time: 10 a.m. to 2 p.m.
Location: Domestic Terminal Building,
Level 4, in Boardroom 4106.
The Boardroom can be found by
taking the elevator behind the Customer
Care counter on Level 3 of the Domestic
Terminal Building. Boardroom 4106 is
located directly across from the elevator
landing on Level 4. Please park in the
YVR parkade. Complimentary parking
passes will be provided.
Please RSVP to [email protected] or
call Dana Priolo at (604) 276-6802.
Recruiting for volunteers: Join YVR’s Green Coats
Christmas came early to
hundreds of lucky children at
YVR on December 16, when the
Children’s Wish Foundation partnered
with Air Transat for a special Search for
Santa flight and holiday celebration.
The adventure began in the morning,
as children and their families arrived at
the Air Transat check-in counter to collect
their boarding passes for the North Pole.
Approximately 250 passengers climbed
aboard an Air Transat Airbus A310
after enjoying a celebration complete
with music, cookies, hot chocolate
and entertainment in the form of
face-painting, a gang of happy elves
and Airnest, the Air Transat mascot.
During the 90-minute flight, Santa Claus
himself appeared, and in keeping with
tradition, distributed gifts to the excited
youngsters.
Air Transat marked the occasion
by presenting the Children’s Wish
Foundation with a contribution of
$1-million, funds raised in part by Air
Transat employees as well as the airline’s
Change for Kids program, which collects
currency from passengers on return
flights from holiday destinations.
“The [Children’s Wish] Foundation is
fortunate for the support of Air Transat,
a platinum partner for four years,” said
Amber Dyce, BC and Yukon Chapter
director, Children’s Wish Foundation of
Canada. “This event is one of the year’s
most anticipated for the Foundation
and for the wish
children taking
part—it gives them
so much joy. We are
delighted that Air
Transat is here to
help us make this
unique day possible
for these kids, for
whom illness is a
daily struggle.”
Air Transat has
been associated
with the Children’s
Wish Foundation
since 2004 and has donated more than
$3-million to date.
The Airport Authority and Canada
Border Services
Agency were
delighted to assist
with logistical
arrangements for
this important
annual event,
including arranging
for the use of one
of the new gates in
the International
Terminal, so the
children could enjoy
the nearby 114,000-
litre aquarium and
its collection of rockfish and sea stars.
Visit www.airtransat.ca for
information on Air Transat holiday
destinations served from YVR, including
Cuba, the Dominican Republic and
Mexico.
Air Transat’s ‘Ho-Ho-Holiday’ tradition
we’rehere for you!a Quiet Place......for quiet reflection, prayer, meditation...to relax, listen to music, eat your lunch, read a book.a Safe Place...
VancouVer airport chaplaincy
Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or
email: [email protected]
(Left) Roderick Ramage, regional manager Western Canada, Air Transat, presented a cheque for $1-million to Susan Steffens, chapter events coordinator, Children’s Wish Foundation and Amber Dyce (furthest right) chapter director at the airline’s special annual flight in search of Santa for children with life-threatening illnesses.
(Right) Tamara Christie, Air Transat, plays helper on the flight. The airline hosted 110 children who received gifts from Holt Renfrew and Santa.
Photos: Kent Kallberg
One of the more than 220 Green Coats volunteers at YVR who provide
customer care throughout the terminals.
6 • Y V R S K Y T A L K | J A N U A R Y 2 0 0 9
Travel Talk
Exclusive Tours is offering free
flights from Vancouver with
three adventure itineraries on the
expedition ship Polar Star.
Polar Star has experienced staff, good
facilities, spacious on-deck viewing, a
unique open bridge policy and a fleet
of Zodiac inflatable landing craft to
take passengers ever closer. A former
icebreaker, Polar Star carries only 100
passengers, which allows passengers the
opportunity to share in the enthusiasm
and knowledge of the team of onboard
resource people—naturalists and
specialists in areas of marine biology,
ornithology, geology, and history—who
will enhance the cruise experience as
they lecture and guide these amazing
destinations.
The first voyage with free flights
is an 18-night voyage to Antarctica,
South Georgia and the Falklands from
February 24 to March 14, 2009. From
Ushuaia at the southern tip of South
America, cruise through the Drake
Passage to the South Shetland Islands en
route to the Antarctic Peninsula and the
Weddell Sea. Sail on to South Georgia,
then voyage to the Falkland Islands
before returning to Ushuaia.
This is the time when fledgling
penguins begin to assert their
independence and all wildlife prepares
for the coming winter. It is also a very
good time for whale sightings, and a great
itinerary for bird watching enthusiasts—
various penguin species, albatross, skua,
petrels, and sheathbill may be on view.
Other wildlife, such as seals and a variety
of whales are also to be seen.
The second cruise offered with free
flights is an 11-night cruise April 2-19,
2009, to the Macaronesia Islands, a
remote and magical collection of
Atlantic archipelagos off the west coast
of Africa. Cruise from Cape Verde
to the Canaries, Salvagens, Desertas,
Madeiras and finally Ponta Delgada in
the Azores. Absorb the sensations of
island life, each grouping unique unto
itself. Each day brings a new adventure
that includes visiting protected natural
reserves, boreal forests, volcanic sites,
and cobblestone streets rich in history
and culture, and viewing the spectacular
island countryside.
The third voyage with free flights
is to U.K., Ireland and the Hebrides
May 7-18, 2009. Embark in picturesque
Dartmouth, and finish in the Scottish
coastal town of Oban, not far from
Glasgow. Highlights include visits to
the beautiful Isles of Scilly off Land’s
End, the UNESCO heritage site of the
Skellig Rocks off western Ireland’s
Dingle Peninsula, and to Aran Island,
where the famous sweaters are made.
In Northern Ireland, see the legendary
Giant’s Causeway, raised by volcanic
activity in ancient times, then visit
Bushmills Whisky Distillery to test the
spirits there, and see Rathlin Island,
with its fantastic bird cliffs. History
buffs will be interested in the Iron Age
fort at the Isle of Colonsay, and in the
grand abbey at Iona, where many early
Scottish kings are buried. In the Outer
Hebrides, learn the tale of “Whiskey
Galore” at Friskay. Birders will delight
in possible sightings of gannets, puffins,
razorbills and guillemots at Lunga in
the Inner Hebrides, before ending your
cruise in Oban.
For cruise rates and availability,
detailed itineraries and more
information, call your travel agent or
Exclusive Tours at 1-800-268.1820, or
visit www.exclusivetours.ca.
604-664-8888http://sd41.bc.ca/
programs/continuing
January 14, 2009Burnaby Central High School
7p.m.
Free Information Session
4 AIrPOrtJOb trAInIng
Free air with adventure cruises on the expedition ship Polar Star
CuStOmSbrOkerS
H e a d O f f i c e / a i r p O r t
“ A v i A t i o n S p e c i A l i S t S ”
airport Office:tel: (604) 278-3551faX (604) 278-3291B.c. cont. U.S.a.
toll-free 1-800-663-4080www.summitcb.com
pacific Hwy. (Border)tel: (604) 538-8414faX (604) 538-8148
Offices in dawson creek, Kelowna, Osoyoos, penticton, prince George, B.c.
Whitehorse, Yukon, Vernon
Summit Customs Brokerscustoms Brokers & consultants
Transat is renewing its call for
project proposals for sustainable
tourism projects that enhance
the tourism potential of a community
or region in its 60-destination countries.
The sustainable tourism projects
must be submitted by non-for-profit
organizations.
Transat has thus far partnered in
eight sustainable tourism projects in
Canada, France, Tunisia and Cuba.
“We are very pleased to be
supporting through this program
organizations that are committed to
developing tourism destinations
responsibly and sustainably,” said Lina
De Cesare, president, tour operators,
Transat. “Right from the inception of
the program in 2007, we were able
to gauge the drive and dedication of
increasing numbers of communities
and organizations which are ensuring
the preservation and enhancement
of natural and cultural heritage, and
practising tourism development that
cares about local populations and
the environment. We are working on
various fronts to foster the sustainable
development of our company as well
as our industry, and our support for
projects at destination is part of this
multi-tiered approach.”
Proposals can focus on natural or
cultural heritage, including:
•The restoration, protection,
conservation or improvement of a
natural site or ecosystem;
•The environmental enhancement or
rehabilitation of an existing tourist
site;
•The restoration or development of a
heritage or historic site or building,
with a view to preserving it; and
•Projects aimed at diminishing the
negative impacts related to tourism.
The deadline for submission
of applications is May 11, 2009, and
selected projects will be announced
in the fall of 2009. Proposals will be
reviewed and their merit established by
a committee composed of Transat staff
members in Canada and Europe.
An application form and all details of
the program can be found on Transat’s
website www.transat.com in the section
“Social Responsibility – Our philanthropy
policy.”
Transat has supported a variety of
projects in Canada, including active
support for WWF-Canada, which has
begun developing an environmental
management system in Cuba.
J A N U A R Y 2 0 0 9 | Y V R S K Y T A L K • 7
Transat renews call for sustainable tourism projects
WestJet and Southwest Airlines sign code-sharing agreement
Last month, WestJet and Southwest
Airlines signed an agreement
that will allow the two airlines to
deliver code-sharing capability in late
2009. A Memorandum of Understanding
between the airlines was first announced
on July 7, 2008.
“This is an important step
towards the implementation of
our joint code-sharing program in
2009,” said Dr. Hugh Dunleavy,
WestJet’s executive vice-president,
commercial distribution. “We have
negotiated the terms that will
ultimately bring great value to our
customers and to our respective
shareholders. Getting the agreement
signed (was) a nice Christmas
present for both airlines.
Southwest Airlines now offers its
customers the ability to book flights
to Canada on WestJet via a convenient
online link to WestJet’s booking portal
on southwest.com.
Southwest Airlines does not offer
service to Canada itself.
“This (code-share) agreement is an
important step in implementing our
strategic plan and bringing us a step
closer to accessing Southwest’s 64 cities
and more than 3,400 flights while giving
Southwest access to our network of 55
cities and more than 400 flights each
day.” said Dr. Dunleavy.
January 26TH – January 28TH
Come, meet your friends, have breakfast and participatein the AGM on January 26th at 08:00 Transport Canada presentation follows at 10:30.
Visit our website www.pamea.com for more details.Reduced Rates at the newly expanded River Rock Hotel if booked early through PAMEA.
WestJet partners with Mokulele to serve inter-island Hawaiian travellers
WestJet has partnered with
Mokulele Airlines, an inter-
island airline based in Kona,
Hawai’i. The partnership, designed
to enhance service for inter-island
travellers, follows an announcement in
November by WestJet that the airline
was increasing its Hawaiian service to 23
flights per week.
The partnership with Mokulele
allows those guests travelling with
WestJet greater access and convenience
in connecting to the many islands
served by Mokulele as well as providing
the people of Hawai’i greater access to
WestJet’s network of 51 destinations.
“We are proud to be sought out as
a partner by an airline with the kind of
award-winning reputation that WestJet
enjoys,” said Bill Boyer, Mokulele CEO.
“This alliance increases vacation options
for Hawaiian residents who may find
Canada more attractive in these hard
times since the American dollar goes
further in Canada. I recently flew on
WestJet to Calgary and was impressed
with the inflight experience. Their
customer service is one reason why they
are one of the most profitable airlines in
North America.”
Mokulele and WestJet will promote
each other on their respective websites.
WestJet Vacations, a division of
WestJet, will also be selling sightseeing
air tours on Mokulele Airlines.
Mokulele Airlines is a locally owned
and operated inter-island airline based
in Kailua-Kona, Hawai’i. The airline is a
scheduled U.S. carrier with commuter
services and jet service operated by
Shuttle America. Mokulele also offers
volcano tour flights as well as inter-
island cargo service.
Last month, the Canadian Air
Transport Security Authority
(CATSA), a federal Crown
corporation responsible for the provision
of key aviation security service, unveiled
an information campaign aimed
to better inform air travellers about
being prepared when passing through
a security checkpoint at Canadian
airports.
The new approach is based on an
extensive survey on the perceptions and
understanding of pre-board screening
restrictions. CATSA interviewed nearly
6,000 Canadian travellers in intercept
and telephone surveys between June
and December 2008.
Key Findings:
•CATSA found out that, during a
typical day, 10 per cent of travellers
surrender an item at the security
checkpoint.
•As many as 42 per cent of passengers
are uncertain about the nature of the
restrictions.
The survey results led CATSA to
develop new communications initiatives
to increase the understanding of the
restrictions and help improve the flow
of screening lines.
Liquid, gels, aerosol
restrictions
CATSA reminds travellers that
liquids, gels and aerosol in containers
larger than 100 ml must be stored in
checked baggage. Containers smaller
than 100 ml are allowed in carry-on bags
provided they are placed in a one-litre,
resealable plastic bag. One resealable
bag allowed per passenger.
Checkpoint alarms
The following are some tips to
minimize your chances of setting off
the alarm at a pre-board screening
checkpoint and avoiding a physical
search.
While it is not necessary to remove
small jewellery items (rings, earrings,
watches) or eyeglasses at pre-boarding
checkpoints, you can save time by not
wearing large amounts of jewellery or
metal items or by placing such items in
your carry-on baggage before you get in
line. If you are wearing metal items when
proceeding through the walk-through
metal detector, you may be required to
undergo further screening, which may
include hand “wanding” and a physical
search. These items include:
•Pins, necklaces, bracelets, rings,
watches, earrings, cuff links, lanyards
or bolo (“cowboy”) ties
•Clothing with metal buttons, snaps
or studs
•Belt buckles
•If you have a body piercing in areas
covered by clothing, you may be
subject to a physical search. If
further screening is necessary, you
have the option to remove your body
piercing in a private search room as
an alternative to the physical search.
•Items such as keys and loose change
need to be removed from your
pockets prior to passing through the
walk-through metal detector.
•Remove laptop computers, video
cameras with cassettes and cameras
with film from their carry-on cases
at the security checkpoint and place
them in the tray provided. You do not
need to remove any other personal
electronic devices (cell phones,
portable media players, MP3’s etc.)
from your carry-on baggage. These
items will not be damaged by the
screening equipment.
•Pack outer coats or jackets and suit
jackets in your carry-on baggage or
place them in the tray provided for
screening.
Footwear
If you are wearing boots, platform
shoes, footwear with a flat sole or
heel, or footwear containing metal,
you may be asked to remove your
footwear for further screening. You
should also wear shoes that can be
easily removed if further screening is
required.
8 • Y V R S K Y T A L K | J A N U A R Y 2 0 0 9
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J A N U A R Y 2 0 0 9 | Y V R S K Y T A L K • 9
Planning is KeyWhether you are doing a flight plan, a maintenance plan, or a service plan, you know the importance of planning. So call an investment professional to
review your mutual fund investment portfolio. We can show you how mutual funds can help you reach your goals for retirement planning, estate planning, and education planning. Call Peter Kutney today at 604-438-1603.
Read a fund’s prospectus and consult your investment professional before investing. Mutual funds are not guaranteed; their values change frequently, and past performance may not be repeated. Investors will pay management fees and expenses, may pay com-missions or trailing commissions and may experience a gain or loss.
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The New Year has begun with
reports of a worldwide recession,
job losses and lower stock and
housing prices, all of which have created
a heightened sense of anxiety for
consumers. However, while I do not in
way wish to minimize the harsh financial
impact on those directly affected by the
global crisis, I will point out that there
are a number of positive aspects that
come with a recession—rapid change
usually brings both advantages and
disadvantages.
Here are some of the “positives” to
consider.
Lower commodity prices
Gasoline prices at time of writing are
in the 70 to 80-cent range in B.C. This is
the most visible benefit for consumers
from the recession. In 2003, the U.S. had
a little over 200-million automobiles,
according to auto analyst Leslie Miller.
If the average American saves $100
per month on gas, then the US saves
$20-billion per month. Now imagine
how that multiplies out for the entire
world. That is an enormous savings in
consumers’ pockets.
It goes further than just gasoline,
however. The price for aluminum, copper,
wheat, nickel, etc., has been reduced by
at least 50 per cent and eventually
some of the savings will be passed to
consumers. Lower commodity prices are
certainly benefiting manufacturers who
consume these in their production.
Lower renovation costs
Some construction material costs will
drop due to the decline in commodity
prices. Additionally, as the construction
trade slows, labour costs will also drop.
A friend of mine in the renovation
business put it this way: “During the
boom times, contractors were reluctant
to bid on small to mid-size jobs. So
if they bid at all, they built in a profit
margin of 30-35 per cent. As business
slows this year, that margin will shrink
to 15 per cent.”
Lower interest rates
Most Canadians have some sort of
debt— a car loan, a line of credit or a
mortgage. Since June of last year, the
prime rate in Canada has dropped from
6.25 per cent to 3.5 per cent and it
may well go lower. Borrowers who have
loans tied directly to the prime rate
have already benefited with lower rates.
Those with longer-term amortization
rates are patiently waiting for lower
rates. Conversely, small businesses are
facing higher interest rates and may be
having a challenge getting credit.
Travel bargains
Cruise and tour companies will be
more aggressive in discounting off-peak
packages in 2009. Deals will be possible
at spring break/summer, but tougher
to get. A quick look at www.cruise.
com showed terrific deals this winter—a
seven-day cruise on Celebrity Summit
departing March 7, not including air
or taxes, was listed at $449. A similar
cruise on Norwegian Pearl for February
22 was listed at the same price. Both
cruises included port charges.
Secure Canadian banks
Central banks around the world
have invested in and committed funds
to support the banking system. In
contrast to the 1930s, when hundreds
of banks failed and there was no
deposit insurance, retail investors can
take comfort in the strong and public
backing the banking system receives. In
Canada, our banks are not immune to
the U.S. housing/sub-prime problems,
but they are still among the best in the
world. Indeed, the Davos-based World
Economic Forum ranks Canadian banks
as number one out of 134 countries.
Stock buying opportunities
The best time to invest in the stock
market is during periods of pessimism
and gloomy market sentiment. Fidelity
Investments recently reviewed rolling
five-year returns over a 50-year period.
They found that the best five-year return
on Canadian stocks began in July 1982,
when Canada was in the depths of a
recession, after which stocks gained 240
per cent. The next-best five-year period
began in November 1975, amid run-
away inflation, recession, and an OPEC
oil embargo. The market then rose 210
per cent over the next 5 years.
Investors can use these lessons to
remember that staying fully invested
can give them an opportunity to fully
participate in the market’s long-term
upward trend. Waiting until it “feels
safe” to invest is often a poor strategy,
since the market has usually climbed
significantly by then.
Hang in there. Stay invested. Ignore
a lot of the news. The recession will
eventually pass.
Peter Kutney is a financial planner with Partners in Planning in Vancouver. He can be reached at (604) 438-1603 or
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Despite reports, there is cause for optimism Money Matters
Air Canada has launched ‘Escape
Pass’, giving customers the
opportunity to make multiple
getaways affordably across North
America.
On sale in Canada and the U.S. until
January 28, 2009, and good for travel on
Air Canada and Jazz between January
15 and May 3, 2009, the ‘Escape Pass’
provides flexibility, ease of booking, plus
Aeroplan Miles. Available in packages of
four or eight one-way trips and valid for
either three days (Tuesday, Saturday,
Sunday) or seven days of the week, the
‘Escape Pass’ starts at as little as $520
for two return trips.
In addition, customers who
purchase the ‘Escape Pass’ have the
option to buy a special bonus pass for
$199 per person for travel to select
International destinations (London,
Paris, Sao Paulo, Bogota, Lima or Hong
Kong). The bonus pass is on sale until
March 31, 2009 and valid for travel
between April 14 and June 15, 2009.
“Getting away has never been this
good, especially with Air Canada’s
refurbished North American fleet,”
said Charles McKee, vice president
of marketing at Air Canada. “Each
aircraft features new interiors and
personalized, seatback digital audio-
visual systems with hundreds of hours
of in-flight entertainment and a power
plug at every seat.”
In Canada, the ‘Escape Pass’ is sold
by zones corresponding to each of
the country’s four main regions -- The
Atlantic, Central, Prairie and West/North.
For each zone there are four variations
of the pass--Domestic, Domestic Plus,
Transborder and Transborder Plus—
allowing travel within and to neighboring
zones or across Canada and the USA.
Learn more about how to select and
use Air Canada’s Flight Passes at www.
aircanada.com.
Air Canada encourages getaways with ‘Escape Pass’
10 • Y V R S K Y T A L K | J A N U A R Y 2 0 0 9
CrossWord
ACROSS1. Swordfights6. Male deer10. Sleigh14. Spring month15. Thin square of linoleum16. German for “Purple”17. Singer _____ Judd18. Gulf of the Arabian Sea19. By mouth 20. Gathering22. Plantation24. Plant of the onion family25. Crucifixion devices26. Vacation boat trip29. Modern day Persia30. ____ Kong, China31. Loyalties37. Solemn affirmations39. Recent40. Claw of a crustacean41. Living substance of a cell44. 365 days45. God of war (Greek
mythology)46. Capital of Montana48. Handyman’s equipment52. Singer/dancer ____ Falana53. To be against54. The middle fleshy layer of
a fruit wall58. Moistens59. Dross61. Genus of spruce trees62. Great Lake63. Singer ____ Braxton64. Go in65. French for “Lakes”66. Numerical fact67. Writing tables
DOWN 1. Comedian ____ Carvey2. Javanese poison tree3. God of love (Greek
mythology)4. Glare of publicity5. Thick slippery substances6. Stem7. Neat
8. Beer9. Officer10. Narrow openings11. Units of former Italian
currency12. Make delighted13. Valleys 21. Meat from cows23. Pertaining to sound25. Work teams26. Hack27. Lion sound28. Until29. Concepts32. Arm of a large body of
water33. Tasmanian wolf34. Electrical engineering group35. Style36. Actress ____ Gilbert38. Immerses 42. Catholic “Fathers”43. Units of conductance47. Sneaked away to marry48. Drying cloth49. Classical musical theatre50. Pertaining to vision51. Experiences defeat52. Respectable or legal54. Maori for “Prestige”55. Portrays56. Stink57. Even scores in golf60. Piece of land
Answers - December 2008
SERVICES - PROFESSIONAL
Michael J. CulhaneBSc BA LLB ATPL
Barrister & Solicitor
Under a partnership funded
by the province of B.C. and
Boeing Canada Operations Ltd.,
students from the University of British
Columbia and Simon Fraser University
will take part in 100 internships over the
next five years with Boeing’s Richmond-
based AeroInfo Systems division, using
a new multi-disciplinary field called
visual analytics.
Visual analytics combines computer
science, mathematics, engineering,
design and cognitive psychology.
It provides an interactive visual
representation of large volumes of data,
sometimes unrelated, to help analysts
acquire insight that will help them
solve problems. Projects at AeroInfo
will include aircraft safety, maintenance,
engineering, manufacturing and parts
management.
“Research is a cornerstone of B.C.’s
economy, which is why we’re supporting
graduate students to work with industry
to find innovative solutions to ongoing
challenges,” said Ida Chong, Minister
of Technology, Trade and Economic
Development, who is responsible
for research. “This partnership with
Boeing’s AeroInfo Systems involves
the largest investment in internships
from the private sector so far, and has
the potential to give B.C.’s aerospace
sector a competitive edge and create
better travel conditions for the public
worldwide.”
The graduate student internships
are part of ACCELERATE BC, a four-
year program supported by $10-million
from the Province. It is administered by
MITACS, a national research network that
brings together university researchers
and companies on collaborative projects.
Now in its second year, ACCELERATE BC
has matched more than 350 interns
with B.C. businesses and organizations
in the life sciences, clean technology,
natural resources, energy and business
services. The target of the program is
650 internships.
“This partnership through
ACCELERATE BC is a great example of
how university-based researchers can
add tremendous value to B.C. industry,”
said Jim Brookes, president of the
ACCELERATE program for MITACS.
“Even in these tough economic times, it
makes good business sense to develop
the products of tomorrow by making
small investments in R&D today.”
The province of B.C. and AeroInfo
Systems are each providing $750,000
for the 100 internships, for a total
of $15,000 per graduate student. The
federal government’s Industrial R&D
Internship program is contributing
another $750,000 for project
management, training and travel. These
internships usually last four months.
“We welcome this opportunity to help
further British Columbia’s technological
and analytical capabilities,” said Ken
Goosen, president of AeroInfo Systems.
“As a division of the Boeing Company,
we are excited to be able to work with the
universities to develop this discipline,
while at the same time looking for
ways to improve aircraft efficiency and
reliability. We look forward to bringing
visual analytics to the forefront of
mainstream data analysis.”
Since 2001, British Columbia has
invested more $1.7-billion in research
and innovation, which has brought in
another $1-billion in research funding
from other sources. Government is also
funding 2,500 new graduate student
spaces at the province’s four research-
intensive universities by 2010, as well
as providing $10-million for graduate
student scholarships.
“Graduate students bring enhanced
skills to B.C. industries and contribute
to innovation in the tools used by all
workers,” said Murray Coell, Minister of
Advanced Education and Labour Market
Development. “Since students are
often hired by these businesses upon
graduation, internships also increase the
retention of highly qualified personnel
in B.C. that are so necessary for our
economy.”
B.C. partners with Boeing on unique aerospace research
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J A N U A R Y 2 0 0 9 | Y V R S K Y T A L K • 11
B & B ACCOMMODATION
Chestnut Tree Bed & BreakfastComfortable accommodation,
with special discounts for
airline personnel. Five minutes
from airport, in Richmond.
Free pick-up to and
from airport.
Phone Penny or Ross
(604) 273-1198
E-mail: [email protected]
Web site: www.bbcanada.
com/2011.html
The Green CottageA SEASIDE PARADISE
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For cleaner skin and healthier life… HotSpringDaySpa
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Help WantedFull & Part-Time Positions Available
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Are you looking for a new career or part-time employment opportunity working with
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Aviation World is currently seeking enthu-siastic, customer-focused individuals for
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Bring a résumé to the store and ask to speak to Gary!
Aviation WorldBooks, hobbies & pilot supplies
105-6080 Russ Baker Way(next to McDonald’s)
Richmond, B.C.Phone 604.718.7400
www.aviationworld.net
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12 • Y V R S K Y T A L K | J A N U A R Y 2 0 0 9
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