2005 Engineering & Operations Technical 2005 Engineering & Operations Technical Conference – April 17-21Conference – April 17-21

Memphis, TNMemphis, TN

Kerry Bruce

Manager, Safety & Health Services

Safety Programs That Work

Kerry Bruce Manager, Safety & Health Services

SafetyVision,

Mission &Principles

Safety Goals &

Objectives

Communication& Awareness

IncidentAnalysis

Responsibility &Accountability

Safety Training

ProgressiveMotivation

Safety Organizational Structure Standards &

Procedures

Supportive Safety Personnel

Observations,Assessments & Audits

Health &ProductivityManagement

JEA’s Integrated Safety & Health JEA’s Integrated Safety & Health ProgramProgram

Safety & Health is a business value for JEA

NineNine Industry Best PracticesIndustry Best Practices

Getting to Zero

• Demonstrated management commitment

• Safety planning – pre-project / pre-task

• Safety training and education (TUTS)

• Worker involvement and participation

• Recognition and rewards

• Staffing for safety

• Accident/incident reporting and investigation

• Drug and alcohol testing (Labor Relations)

The cutting edgeof safety.

Health &ProductivityManagement

SafetyVision,

Mission &Principles

Safety Goals &

Objectives

Communication& Awareness

IncidentAnalysis

Responsibility &Accountability

Safety Training

ProgressiveMotivation

Safety Organizational Structure Standards &

Procedures

Supportive Safety Personnel

Observations,Assessments & Audits

JEA’s Safety JEA’s Safety Vision, Vision, Mission & Mission & PrinciplesPrinciples

2005

Goal

2005 YTD

FY 2004

FY 2003

RIR

# inj.

1.8

40

2.23

23

2.07

47

3.57

82

FIR <0.6 0.51 0.47 0.78

SIR <10.0 4.77 8.14 42.71

6 Internal Processes that

Drive the Corporate Metrics

Goals & ObjectivesGoals & Objectives

Safety & Health Wiring Diagram

PREVENTIVE PROCESSES REACTIVE PROCESSES

OBSERVATIONS BEHAVIOR BASEDSAFETY

FACILITY AUDITS

CREW SAFETY AUDITS

OUTPUTS

CORPORATEMETRICS

RIRFIRSIR

% employees notparticipating

INCENTIVE - MOTIVATION

SAFETY INCENTIVEPROGRAM

% employees notparticipating

INCIDENT ANALYSESANALYSES

% Action Items not completed

CONTRACTOR SAFETYAUDITS

% assessmentsScoring < 90%

% scores < 75%

AUDITS

MeasuredIndicators

MetricIndicators

MetricIndicators

MetricIndicators

Safety TrainingSafety Training

Provided by Technical Utility Training Services (TUTS)

Content development supported by Safety– All required OSHA courses offered– Additional value added courses

New Hire Safety Orientation On-Site New Hire Orientation REAL Safety for Leaders

– A required management safety course

Observations, Assessments Observations, Assessments & Audits& Audits

BBS Observations - voluntary Facility Assessments Crew Check Reviews Driver Safety Audits Office Safety Checks Vehicle Check Sheets Job Hazards Analyses

Health & Health & Productivity ManagementProductivity Management

Integrated with JEA Health Plan 7 fully equipped fitness centers (employee

funded) Programs targeted at high risk areas

– Identified by:• HRA’s• Screenings

Gold Level – Well Workplace Award Applying for Platinum Level this year

Supportive Safety PersonnelSupportive Safety Personnel

Manager Safety & Health Services– 1 Compliance/Team Leader– 5 Safety Specialists

Contractor Safety Group– 2 Safety Specialists– 1 Administrator

Health & Productivity Management– 1 Health & Productivity Management Specialist– 1 PPE Administrator– 2 Statistical / Admin

S.H.A.P.E. Reps- 250 volunteer employees• Safety, Health, Awareness, Promotion, Education

Safety Staff of 14 – 2200 JEA employees

Standards & ProceduresStandards & Procedures

4 Safe Work Practices Manuals

– By area with pocket versions

JHA’s (Job Hazard Analyses)

19 Safety Procedures

– Incident Analysis

– WC Procedure

VP LEVELProcess Owner

Safety Action Plan

MANAGER LEVEL Manager’s Monthly Safety

MeetingSafety Action Plan

Mgr. & S.R. (Co-Chair) + Employees

VP & SR Co-chairDirectors & S.R.

9VPs & 9 S.R.s S&HS Mgr.

Director & S.R. Co-chairMgrs & S.R.

CSC Corporate Safety Plan

DIRECTOR LEVEL

Safety Action Plan

Organizational Safety StructureOrganizational Safety Structure

Safety Safety Communication & AwarenessCommunication & Awareness

Daily Tailgates & use of JHA’s Quarterly Safety Newsletters Voice mail safety messages from

CEO Periodic safety knowledge contests “Safety” e-mails Safety Meetings Business Safety Briefing

JEA’s Business JEA’s Business Safety Briefing is Safety Briefing is conducted before conducted before all business all business meetings. meetings.

Responsibility & AccountabilityResponsibility & Accountability

Safety Performance Factors for all

VP, Director & Manager Safety Action Plans

Safety history a factor for promotions and hiring

Safety seen as a business value

Incident AnalysisIncident Analysis Incident Analysis Team– Includes injured

employee

– Manager

– All involved personnel

– Area Safety Specialist

– Additional technical support if needed

Root Causes & Lessons Learned shared with entire company

Near-Misses & First Aid reported immediately

Progressive MotivationProgressive Motivation

2 Reward /Incentive Programs

AAA

Corporate Bonus Plan• Customer Satisfaction• O&M Budget• Safety

•Based on reaching Corporate goal•Paid bi-annually

•Rewards for safety & health involvement

• Linked to Safety Action Plans•Proactive activity based program •Paid quarterly for participation

Passport to Safety

Progressive MotivationProgressive Motivation

Safety Support Program– 0-3 year new

employees– Multiply injured

employees

Visible Leadership CommitmentVisible Leadership Commitment

Everyone at JEA is a Safety Leader.Management & employees support & participate in safety daily.Safety & Health are a business value. Commitment:• Corporate support of 250 SHAPE Reps.• 2 Safety Incentives• Management involved• Extensive Safety Training• Working to make safety habitual• Practicing “Safe Production”

Improving the Safety CultureImproving the Safety Culture Creating Business Value

•Management Commitment•Condition of Employment•Discipline strong•Rules/Procedures driven•Value People•Training done•Follow rules when observed•Safety not habitual•Safety personnel responsible•Safety & Prod. Separate

NaturalNaturalInstinctsInstincts

InjuryInjuryRatesRates

SupervisionSupervision

SelfSelf

IndependentIndependent

•Personal Knowledge, Commitment, and

Standards•Internalize Safety•Safety a Personal Value•Work-Practice & Habits •Individual Recognition•Some feel ownership•Peer pressure begins•Mgt. Involvement high•Safety & Prod. seen as one

DependentDependent

TeamsTeams

InterdependentInterdependent

•Genuine Trust,Care, Ownership•Help Others Conform & Mentor•Everyone has intrinsic value•Networking Contributor•Organizational Pride•Employee & Mgt. Involvement high•Safety seen as Business Value•Mgt. & Labor working together

Business ValueBusiness Value

The EndThe EndQuestions? Questions?