1.1 Service Name: APPLICATION AND RENEWAL OF ......Residence Certificate (Current Year) Barangay Clearance (Current Year) Barangay Certification duly signed by the barangay 1.50 per

Citizens Charter Services Design TemplateAlaminos City, Pangasinan

Service Code: 1.1Service Name: APPLICATION AND RENEWAL OF BUSINESS PERMIT FOR GEAR AND FISHING BOAT OPERATION:Service Description:

Frontline Service : Yes

Responsible Office: Office of the City Agriculture

Requirements:

1 Residence Certificate (Current Year)

2 Barangay Clearance (Current Year)34 Deed of Sale (for Newly Purchased Fishing Boat)5 Original Copy of Motorboat / Vessel Registration Certificate (for Renewal)

Fees: Particulars New RenewalGear LicenseGear License ( Renewable every three (3) Years)Drift Gill Net (Liting, Pamo) 100.00 100.00Multiple Longline, Troll 50.00 50.00Gill Net 10.00/ Unit 10.00/ unitMan Push Net (Sayudsud, Sagap) 20.00 20.00Spear Gun, Squid Jigger, Hook and Line, Cast Net, Other Gears

10.00 10.00

FISHING BOAT / VESSEL PERMIT FEE0.01-100 GRT 100.00 100.00

1.01-2.00 GRT 150.00 150.002.01-3.00 GRT 200.00 200.00

Mayor's Permit 50.00 50.00Business Inspection Fee 200.00 200.00Business Plate 200.00Sticker 65.00

Certificate of Ownership duly signed by the Barangay Captain and BFARMC (for Newly Constructed Fishing Boat)

Registration and Licensing of Fishing Gear and Fishing Boat, three (3) Gross Tonnage and Below, used in fishing within the city waters of Alaminos City

CLEARANCES New Renewal

Mayor's Clearance 30.00 30.00

Police Clearance 20.00 20.00

Court Clearance 30.00 30.00

Land Tax Clearance 20.00 20.00

Account Clearance 20.00

Documentary Stamp 45.00 60.00

ICT Fee 20.00 20.00

Responsible Persons Time to Client Employee complete

Steps Description (minutes)

1(FOR NEW APPLICANT) - Fill up Fisherfolk Registration at City Agriculture Office-Fishery Sector Client 3 mins.

(FOR RENEWAL) - Proceed to Step 2

2

Fill up Vessel / Gear Registration Application / Renewal form at City Agriculture Office-Fishery Sector

Client 3 mins.3 Evaluation of Pre-required Documents Fishery Sector Staff 2 mins

If Approved - proceed to Step 4 If Disapproved - applicant will be notified of lacking documents or reason of pending status

4 Computation of Payments Fishery Sector Staff 2 mins

5

Proceed to Transportation Regulatory Unit (TRU) for Mayor's Permit Form TRU Staff

2 mins6 Proceed to City Treasurer's Office (CTO) for payment CTO Cashier 2 mins7 Secure the following Clearance: CTO Cashier 2 mins

Police Clearance TRU Office 2 mins Court Clearance MMCTC 3 mins Land Tax Clearance Treasurer's Office 2 mins Account Clearance Treasurer's Office 2 mins Mayor's Clearance TRU Office 2 mins

8

Proceed to City Agriculture Office-Fishery Sector for Motorize Fishing Boat and Gear Registration Certificate (MFBGRC) encoding and printing Fishery Sector Staff 4 mins

9

Proceed to Transportation and Regulatory Unit for recommendatory signature of MFBGRC and Mayor's Permit TRU Staff 3 mins

10Proceed to City Administrator's Office for Mayor's Permit and MFBGRC approval City Administrator 2 mins

11Proceed to City Agriculture Office-Fishery Sector for masterlisting and MFBGRC release Fishery Sector Staff 2 mins

12Proceed to Transportation Regulatory Unit for Mayor's Office Permit and Plate / Sticker Release TRU Staff 2 mins


Service Code: 1.2Service Name: APPLICATION AND RENEWAL OF FISHTRAP AND FISHPEN (BANGUS & LAPU-LAPU) BUSINESS PERMIT OPERATON:Service Description:

Frontline Service : YesResponsible Office: Office of the City AgricultureRequirements:

1 Residence Certificate (Current Year)2 Barangay Clearance (Current Year)3 Barangay Certification duly signed by the Barangay Captain and BFARMC concern4 Sketch Map / Location of Fishery Structure being applied

Fees: Particulars New RenewalFISHTRAP

Application Fee 50.00 Bond Deposit 300.00 Clearing Bond 1,000.00 Mayor' Permit 50.00 50.00Business Inspection Fee 200 200Rental 500.00 500.00Business Plate 200.00 Sticker (renewal) 65.00Business Tax (per unit) 150.00 150.00

FISHPEN (Bangus - 1000 sq.m.)Application Fee 50.00 Bond Deposit 1,500.00 Clearing Bond (per unit) 1,500.00 Mayor's Permit 50.00 50.00Business Inspection Fee 200.00 200.00Rental 1,500.00 1500.00Business Plate 200.00 Sticker (Renewal) 65.00

Registration and Licensing of Fishtrap and Fishpen ( Bangus & Lapu-Lapu) Business Permit Operation.

Business Tax (per Unit) Based on

Investment Capital Based on Annual Prod'n

FISHPEN (Lapu-lapu & Other Fishes)Application Fee 50.00 Bond Deposit 1,000.00 Clearing Bond 1,000.00 Mayor's Permit 50.00 50.00 Business Inspection Fee 200.00 200.00 RentalBusiness Plate 200.00 Sticker (Renewal) 65.00

Business Tax (per Unit)1Based on Invesment

CapitalBased on Annual

Prodn.CLEARANCES New Renewal

Mayor's Clearance 30.00 30.00Police Clearance 20.00 20.00Court Clearance 30.00 30.00

Land Tax Clearance 20.00 20.00Account Clearance 20.00

Documentary Stamp 45.00 60.00 ICT Fee 20.00 20.00



1(FOR NEW APPLICANT) - Fill up Fisherfolk Registration at City Agriculture Office-Fishery Sector Client 3 mins.(FOR RENEWAL) - Proceed to Step 2

2Present pre-required documents to the CAO-Fishery Sector Staff: Client 3 mins. Residence Certificate (Current Year) Barangay Clearance (Current Year) Barangay Certification duly signed by the barangay

1.50 per square meter

Captain and BFARMC concern Sketch Map / Location of Fishery Structure being applied

3 Evaluation of Pre-required Documents Fishery Sector Staff 3 mins. If Approved - inspection of the applied location will be scheduled

If Disapproved - applicant will be notified of lacking documents or reason of pending status

4

After the conduct of inspection, the applicant will secure the following documents:

Fishery Sector Staff 2 mins Certificate to Operate Fishery Structure Fishery Sector Staff 2 mins Application to Lease Fishery Lot Fishery Sector Staff 2 mins Contract of Lease Fishery Sector Staff 3 mins. Payment Order Form (POF) Fishery Sector Staff 3 mins.

5

Secure Mayor's Permit at Business Permit and Licensing Office (BPLO)

BPLO Staff 3 mins.6 Proceed to City Treasurer's Office (CTO) for payment CTO Cashier 2 mins7 Secure the following Clearance: CTO Cashier 2 mins

Police Clearance TRU Office 2 mins Court Clearance MMCTC 3 mins Land Tax Clearance Treasurer's Office 2 mins Account Clearance Treasurer's Office 2 mins Mayor's Clearance TRU Office 2 mins

8Final Evaluation of Documents and Approval of Contract of Lease

City Agriculture Office3 mins

City Administrator 2 mins9 Notarial of Contract of Lease Client 3 mins

10Proceed to City Agriculture Office-Fishery Sector for masterlisting and releasing Fishery Sector Staff 2 mins

11

Proceed to Business Permit and Licensing Office (BPLO) for Mayor's Permit and Plate / Sticker Release

BPLO Staff 2 mins


Service Code: 1.3Service Name: Farm Inputs and Technology Assistance on Rice ProductionService Description: Distribution of subsidized 14-14-14 fertilizer to the farmers’ of Alaminos City.Frontline Service: Yes

Responsible Office: Office of the City AgricultureRequirements: 1. Registered farmer must have accomplished the farmers’ registration.

3. Must have no cash accountabilities with other Agricultural Programs.Time to

Client Employee completeSteps Description (minutes)

1

Registered farmers will go to the City Agriculture Office and validate his/her name to the AEW assigned in their respected barangay. √

AEW in the area3 mins

2

AEW will check if the farmers’ has no outstanding balance with the previous Agricultural Programs for the issuance of clearance slip. √

AEW in the area3 mins

3

A farmer will give the clearance slip to the person assigned for the issuance of claim stub.

√

Maribel P. Taboy / Agricultural

Extension Worker (AEW) 2 mins

4

The farmer will pay their equity to the Treasury Office, present the issued receipt at the Agriculture Office, and sign the receiving form to acknowledge his/her receipt of the claim stub. Strictly observe: Names appearing on the masterlist must be the only authorized person to get the claim stub. NO substitute.

√

Maribel P. Taboy / Agricultural

Extension Worker (AEW)

3 mins

Responsible Persons

2. Must have attended the technical briefing and meeting to be conducted by Agriculture staff at their respective barangay coverage.

5

To claim the fertilizer, farmer must present the claim stub to the person assigned in the releasing area. The farmer will sign the receiving form to acknowledge his/her receipt of the fertilizer.

√

Agricultural Extension Worker (AEW) In-Charge

3 mins


Service Code: 1.4Service Name: Provision of Vegetable Seeds/SeedlingsService Description: Provision of Vegetable Seeds/SeedlingsFrontline Service: Yes

Responsible Office: Office of the City AgricultureRequirements: Recipient must be a resident of the City.

Time to Client Employee complete


1

Farmer will go to the City Agriculture Office and signify their intension to request planting materials. √

AEW assigned3 mins

2

Recipients will sign on the acknowledgment form before releasing the seeds.

√AEW assigned

3 mins

Responsible Persons

Must have attended the meeting/technical briefing conducted by the AEW assigned at their respective barangay coverage.


Service Code: 1.5Service Name: Provision of mushroom spawn to farmer/mushroom growers.Service Description: Provision of mushroom spawn to farmer/mushroom growers.Frontline Service: Yes

Responsible Office: Office of the City AgricultureRequirements: Recipients must be a resident of the City of Alaminos.

Recipients must have undergone trainings/seminars and instruction.Recipients must pay =Php 30.00 upon receipt of mushroom spawn production.



1

All interested clients shall order mushroom spawns from the City Agriculture Office fourteen (14) days before purchase.

√

AEW assigned

5 mins

2

Php 30.00/bottle shall be paid to the City Treasurer's Office upon receipt of the ordered spawn. √

AEW assigned5 mins

Responsible Persons


Service Code: 1.6Service Name: Provision of Vegetable Seeds/SeedlingsService Description: Provision of Farm Equipments and InfrastructureFrontline Service: Yes

Responsible Office: Office of the City AgricultureRequirements: Recipient must be a resident of the City.

Must be a member of a farmer's association



1

Representative/s of a farmers' association will submit to the Office of the City Agriculturist their intension to request for farm machineries/post harvest facility/infrastructure. √

Arceli B. Talania

3

2Recipients should submit all requirements.

√Villa F. Nacional

53 Assessment of submitted requirements Villa F. Nacional 5

Responsible Persons

Must submit resolution, certificate of registration, good standing, deed of donation in case of requesting for MPDP,flat bed dryer and other post harvest facilities


Service Code: 2.1

Service Name: ANTI-RABIES VACCINATIONService Description:

Frontline Service: Yes

Responsible Office: Office of the City VeterinarianRequirements: 1. Dogs must be healthy and free from any diseases

2. Puppy must be at least 3 mos.old3. Dog owners shall register their pets.



1Dog owners shall bring their dogs in designated vaccination centers √

Dr. Carlo dela Cruz10-30 mins

Logging of Client/Owner's complete address and availability

2 Pet registration Dr. Carlo dela Cruz 5 mins

3 Vaccine preparation and inoculation Dr. Carlo dela Cruz 1 min

4 Post- vaccination examination Dr. Carlo dela Cruz 2-3 mins

A City-wide mass immunization of dogs and cats three (3) months and above againts the dreaded zoonotic rabies disease in accordance to R.A. 9482 or National Rabies Act of 2007 and Veterinary Code of Alaminos City.


Service Code: 2.2

Service Name: VETERINARY/EXTENSION SERVICES (FIELD, HOME)Service Description:


Responsible Office: Office of the City VeterinarianRequirements: Personal phone-in request



1Client/Animal owner inquire requirements

√Dr. Giovanni C.

Asuncion 2 mins

2


Dr. Giovanni C. Asuncion

3Preparation and travel to client's place for service

Dr. Giovanni C. Asuncion 1 min

4Assist animal condition

Dr. Giovanni C. Asuncion

5-30 mins depends on

address

5Treatment/Medication proper

Dr. Giovanni C. Asuncion 5 mins

6

Post treatment advice and prescriptionDr. Giovanni C.

Asuncion

5-30 mins depends on

ailment

Responsible Persons

To attend Veterinary related activities such as: Treatment of Animal Diseases, Prevention and Control of Animal Diseases and Surgeries.


Service Code: 2.3Service Name: Deworming of Small and Large Ruminants (i.e. goat, sheep, cattle, and carabao)Service Description: All ruminants must be drench/orally given dewormer for economical considerationsFrontline Service: Yes

Responsible Office: Office of the City VeterinarianRequirements: 1. Walk-in/phone in request

2. Kids,lamb, calf and caracalf must be at least 3 mos.old3. Scheduling


Steps Description (minutes)Dr. Carlo Cruz

Dr. Giovanni AsuncionDr. Arnold dela Cruz

Dr. Carlo Cruz

Dr. Giovanni AsuncionDr. Arnold dela Cruz

Dr. Carlo CruzDr. Giovanni AsuncionDr. Arnold dela Cruz



4

5-30 mins depends on address distance

5 Post deworming advice,recording 5 mins

3

2

Responsible Persons

1 Client/Animal owner inquire requirements √ 2 mins


1 min

2 mins depend on no.of heads

Preparation and travel to client's place for service

Assessment of animal condition

Service Name 3.1Service Name Organizing Cooperatives, Associations and Organizations in the City of Alaminos

Service Description Facilitates the organizational Development of

Responsible Office City Cooperatives Office

A.

Number Person ResponsibleMaximum time to

Accomplish

1Joan Christine Duey /Analyn

Gutierrez/ Lorelie Pineda5 Mins

2Joan Christine Duey /Analyn Gutierrez /Lorelie Pineda

10 Mins

Four (4) Copies Of Economic Survey, Article of Cooperation and by-Laws duly Notarized

Bonds of Accountable Officer(s) (any directors, officers, employee) handling funds, securities of properties of Cooperatives

City Cooperatives Office

Organizing Primary Cooperatives to be Registered at Cooperative Development Authority (CDA)

Clients/CCO Steps

Client informs the CCO staffs of its intention to organize a Cooperative in their Area

CCO provides copy of Constitution and By-laws and other requirements of Registration for their review

Sworn Statement of the Treasurer duly notarized showing that at least 25% of the authorized share capital has been subscribed, and at least 25 % of the total subscription has been paid. The paid-Up capital must not be less than Php 2000.00

3Engr. Vicente Billon/ Staff

assigned in the area5 Mins

Total 20 Mins

4Engr. Vicente Billon/ Joan

Christine Duey /Analyn Gutierrez /Lorelie Pineda

2 Hrs

5 CCO Staff 1 Hr

6 Engr. Vicente Billon/CDS 5 Mins

Total 3 Hrs & 15 Mins

7 CDA/ACP 1 day

8 Client/CDA 40 Mins.


1 Hr

10 Engr. Vicente Billon/CDS 5 Mins11 CDA 3 Hrs

Total 1 hr. 45 mins

CCO Conduct Basic Orientation on Cooperatives and the City's Plans and ProgramFacilitates the Election of OfficersRecommends the Cooperative to CDA or Accredited Training Provider for a PMES.

Registration at CDA- Dagupan Prepare Endorsement Letter to CDA

Schedule an Organizational Meeting for the Cooperative

Scheduled Meeting

PMES

Assist during the conduct of PMES of Cooperative Members

Cooperative Name Reservations (online or Direct to CDA)

Registration at CDA

Evaluates the CDA requirements(4 Original Copies)

B


Accomplish1

CCO Staff 5 Mins


5 Mins

Letter of Transmittal/Request addressed to the Regional Director

Application of Registration Form (Notarized)

Minutes or Organizational/Re-Organizational meeting with Attendance Sheet

List of Officers and Members with their AddressesMinutes of Ratification of Constitutions and By-Laws with attendance sheet

Constitution and by-laws duly ratified (notarized)Financial Report/StatementRegistration Fee-70.00Documentary Stamp- P 15.00

3 Engr. Vicente Billon/CDS 5 Mins

Total 15 Mins

Organizing Associations to be Registered at Department of Labor and Employment (DOLE)

Client informs the CCO staffs of its intention to organize an Association in their Area

CCO provides copy of Constitution and Bylaws and requirements of Registration (4 Copies)

Scheduled Meeting

Schedule an Organizational Meeting for the Association

Clients/CCO Steps

4 Engr. Vicente Billon/CDS, Staff 2 Hrs

5 CDS/Staffs 1 Hr

6 Staff 10 Mins


7 CDS, Staff 30 Mins8 Engr. Vicente Billon/CDS 10 Mins9 Client/Staff 30 Mins

Total 1 hr & 10 mins

Prepares Endoresement to DOLE Submit the Requirements at DOLE (Alaminos)

Assists on filling-up forms and other requirements of the association

Registration at DOLEEvaluates the DOLE Requirements

CCO Conducts Organizational Meeting and Orientation on the City's Plans and ProgramFacilitates the Election of Officers (if not conducted) and ratification of By-Laws

C


Accomplish

1Joan Christine Duey, Lorelie Pineda & Analyn Gutierrez

5 Mins


10 Mins

Cover SheetName Verification SlipArticles of Incorporation (Notarized)By-Laws

3 OIC/CDS 5 Mins

Total 20 Mins

4 OIC, CDS, Staff 2 Hrs


1 Hr

6 Staffs 10 Mins



30 Mins

Schedule an Organizational Meeting for the Association

Organizing Associations to be Registered at SECURITY EXCHANGE COMMISSION

Clients/CCO Steps

Client informs the CCO staffs of its intention to organize an Association in their AreaCCO provides copy of Constitution and Bylaws and requirements of Registration (4 Copies)

Assists on filling-up forms and other requirements of the association

Registration at SEC

Evaluates the SEC Requirements

Scheduled Meeting

CCO Conducts Organizational Meeting and Orientation on the City's Plans and Program

Facilitates the Election of Officers (if not conducted) and ratification of By-Laws

9 Client/Staff 1 dayRegistration at SEC- (Baguio)

Service Name 3.2Service Name Issuance of Certificate of Good Standing for Cooperatives & Associations

Service Description

Responsible Office City Cooperatives Office

Requirements Copy of Registration Copy of CGS from CDA (previous year)Copy of Financial Statement (Previous year)Copy of Amended By-Laws/Article of Cooperation (if Any)Copy of CAPR, SOCIAL AUDIT, Performace Report submitted to CDA ( previous year)Updated list of Officers and Members


Accomplish

1Staff Assigned (care taker of the

Cooperative) 20 Mins

2 Prepares Certificate of Good StandingJoan Christine Duey, Lorelie Pineda & Analyn Gutierrez

5 Mins

3 Printing of CertificatesJoan Christine Duey, Lorelie Pineda & Analyn Gutierrez 3 Mins

4 Issuance of Certificates Engr. Vicente Billon 3 MinsTotal 31 Mins

Clients/CCO StepsCheck the Requirements submitted by the cooperatives/Association

Issuance of Certificate of Good Standing for Cooperatives and Associations as a requirement for renewal of Mayor's Permit.

City Cooperatives Office

Citizens Charter Services Alaminos City, Pangasinan

Service Code: 4.1Service Name:Service Description:Frontline Service :Responsible Office: Office of the Market SupervisorRequirements:

12 Photocopy of Death Certificate3 CTC of Contracting Party4 Contract of Tomb

Fees: n/a

Time to complete(minutes)

1 Inquire at the Market Office Wilson G. Camba/Klaus Sison 10 mins.2 Fill up Application Form Wilson G. Camba/Klaus Sison 5 mins.3 Designate space at the Public Cemetery Wilson G. Camba/Klaus Sison 2 mins.4 Preparation of Contract of Lease of a Tomb Wilson G. Camba/Klaus Sison 10 mins.5 Payment at the City Treasurer's Office CTO Personnel6 Signing of Contract at the Mayor's Office Mayor Arthur F. Celeste7 Notarial of Document Notary Public

8Return to the Market Office for the issuance of Copy of Contract Wilson G. Camba/Klaus Sison

2 mins.

9Supervision at the Public Cemetery during Interment Joel Villado/Jerry Lazo

Availment of space at Public CemeteryProvide space for burial

Cemetery Registration Form

Steps Description

Responsible Persons

Client Employee

Citizens Charter Service Design TemplateCity of Alaminos, Pangasinan

Service Code : 5.1

Sevice Name : Business Information /Statistic Service

Service Description : Provide data and statistic

Frontline Service : (Yes/No)

Responsible Office : Business Permit and Licensing Office

Requirements:1 P.I.S.2 Official Receipt From City Treasurer's Office

Client

1 Client proceeds to CPDO for PIS

2 Client procceds to CTO for payment

3 Client proceeds to BPLO for print out of statistic Shirley G. Quimado 2

Steps DescriptionResponsible Persons Time to Complete

Employee (minutes)


Service Code : 5.2Sevice Name : Occupational Permit

Service Description : Provide occupational permit



Requirements:1 P.I.S.2 Barangay Clearance3 Community Tax Certificate4 Police clearance5 Health Certificate

Steps Client

Luz P. Razote1.2Applicant proceeds to CPDO for PIS (If no PIS records)

1.3Applicant proceeds to BPLO for encoding and print out of POF

3.2Print out of health ID and Occupational ID

Shirley G. Quimado/Luz P. Razote

1.1Applicant proceeds to BPLO for instruction and fill up application form

2.1Applicant proceeds to Land Tax Office for the approval of POF by the City Treasurer

2.2Applicant proceeds to CTO window 6 or 7 for payment of clearances and laboratory fees2.3Applicant proceeds to TRO to secure Police clearance2.4Applicant proceeds to CHO for the laboratory test and chest x-ray result

3.1Applicant proceeds to BPLO with the result of their laboratory test to secure Health Certificate and3

Approval and Releasing of Health ID and Occupational Permit

3

2

Payment and Securing Clearances and Laboratory Test

Shirley G. Quimado/Luz P. Razote

Responsible Persons Time to CompleteDescription Employee (minutes)

1

Interview and Encoding of Data

1

1


Service Code : 5.3

Sevice Name : New Business Permit for Fishtraps, Fishpens and Fishcages

Service Description : Provide Mayor's and Business Permit for New Fishtrap, Fishpen and Fishcage Operator



Requirements: 1 P.I.S.2 Barangay Clearance3 Community Tax Certificate4 Certification and Contract of Lease from City Agriculture Office5 Real Property Tax Clearance6 Police Clearance7 City Trial Court Clearance8 Mayor's Clearance

Steps Client

Luz P. Razote1.1Applicant proceeds to Business Permit and Licensing Office (BPLO) for instruction and secure checklist

1.2Applicant proceeds to City Planning and Development Office (CPDO) for PIS (If no PIS records)

1.3Applicants proceeds to City Agriculture Office (CAO) to secure certification and contract of lease and assessment

1.4Applicant proceeds to Business Permit and Licensing Office (BPLO) to secure application form for Mayor's and Business Permit

Responsible Persons Time to Complete

Description Employee (minutes)

1

Interview and Verification of Pre-Requirements

2

Luz P. Razote2

Payment and Securing Clearances

Steps Client



3.3Applicant proceeds to BPLO for the release of Mayor's Permit Luz P. Razote

2.5Applicant proceeds to City Agriculture Office (CAO) for signature of application.

3.1Applicant proceed to Business Permit and Licensing Office (BPLO) to secure Mayor's Clearance and for validation of documents and recommending for the approval of Mayor's Permit3.2Applicant proceeds to City Administrator Office for the approval of Mayor's Permit

2.1Applicant proceeds to City Treasurer Office (CTO) window 6 or 7 for payment

2.2Applicant proceeds to Land Tax Office to secure RPT Clearance.2 2.3Applicant proceeds to Transportation Regulation Office to secure Police Clearance.

2.4Applicant proceeds to City Trial Court to secure CTC Clearance

3

Approval and Releasing of Mayor's PermitLuz P.

Razote/Bernald R. Capitle 2

Wifredo A. Villena

1


Service Code : 5.4

Sevice Name : Renewal of Business Permit for Fishtraps, Fishpens and Fishcages

Service Description : Provide Mayor's and Business Permit for Fishtraps, Fishpens and Fishcages (Renewal)



Requirements: 1 P.I.S.2 Barangay Clearance3 Community Tax Certificate4 Certification and Contract of Lease from City Agriculture Office5 Account Clearance6 Real Property Tax Clearance7 Police Clearance8 City Trial Court Clearance9 Mayor's Clearance

Steps Client

Luz P. Razote

1.3Applicant proceeds to Business Permit and Licensing Office (BPLO) to secure application form for Mayor's and Business Permit Luz P. Razote



1.2Applicants proceeds to City Agriculture Office (CAO) to secure certification and contract of lease and assessment1


2

2

1.1Applicant proceeds to Business Permit and Licensing Office (BPLO) for instruction and secure checklist

Steps Client



2.2Applicant proceeds to Land Tax Office to secure RPT Clearance

2.4Applicant proceeds to City Trial Court to secure CTC Clearance

2.5Applicant proceeds to City Agriculture Office (CAO) for signature of application

3.3Applicant proceeds to BPLO for the release of Mayor's Permit Luz P. Razote

2.3Applicant proceeds to Transportation Regulation Office to secure Police Clearance

3.1Applicant proceed to Business Permit and Licensing Office (BPLO) to secure Mayor's Clearance and for validation of documents and recommending for the approval of Mayor's Permit

3.2Applicant proceeds to City Administrator Office for the approval of Mayor's Permit

Bernald R. Capitle / Wifredo A. Villena3

Approval and Releasing of Mayor's PermitLuz P. Razote

2

1

2

Payment and Securing Clearances2.1Applicant proceeds to City Treasurer Office (CTO) window 6 or 7 for payment and secure Account Clearance


Service Code : 5.5

Sevice Name : Business Permit for Fishponds - New

Service Description : Provide Mayor's and Business Permit for New Fishpond Operator



Requirements:1 P.I.S.2 Barangay Clearance3 Community Tax Certificate4 Tax Declaration ( Xerox Copy )5 Real Property Tax Clearance6 Police Clearance7 City Trial Court Clearance8 Mayor's Clearance

Client

1.3Applicants proceeds to City Agriculture Office (CAO) for assessment

2.2Applicant proceeds to Land Tax Office to secure RPT Clearance

Steps Description


2.1Applicant proceeds to City Treasurer Office (CTO) window 6 or 7 for payment


21.1Applicant proceeds to Business Permit and Licensing Office (BPLO) for instruction and secure checklist and application form for Mayor's Permit Luz P. Razote

2


Responsible Persons Time to CompleteEmployee (minutes)

1

2.4Applicant proceeds to City Trial Court to secure CTC Clearance2.5Applicant proceeds to City Agriculture Office (CAO) for signature of application

Bernald R. Capitle / Wifred

3.3Applicant proceeds to BPLO for the release of Mayor's Permit



3

Approval and Releasing of Mayor's PermitLuz P. Razote

2

1

3.1Applicant proceed to Business Permit and Licensing Office (BPLO) to secure Mayor's Clearance and validation of documents and recommending for the approval of Mayor's Permit

Luz P. Razote

2


Service Code : 5.7

Sevice Name : Special Permit for Promotion and Exhibitors

Service Description : Provide Special Permit for Promotion and Exhibitors



Requirements:1 Request Letter2 PIS3 Certification and/or Approval of Location

Client

1.3Applicant proceeds to Market Office for the approval of the location

Shirley G. Quimado

2.1Applicant proceeds to CTO window 6 or 7 for payment of Special Permit

2.3Applicant proceeds to BPLO for the release of Special Permit Luz P. Razote

(minutes)

1

1.1Applicant proceeds to City Administrator Office for the approval of request letter1.2Applicant proceeds to City Planning and Development Office (CPDO) for PIS (If no PIS records)

2.2Applicant proceeds to City Administrator Office for the approval of Special Permit

2

Payment and Approval

1

1.4Applicant proceeds to Business Permit and Licensing Office (BPLO) for the printing of Special Permit 2

Verification and Interview

Steps Description Responsible Persons Time to CompleteEmployee


Service Code : 5.8Sevice Name : Retirement / Closure of BusinessService Description : Provide Retirement / Closure of Business



Requirements:1 Certification of Barangay Captain that the business had stop its operation2 Contract Termination, If Lessee3 Latest Mayor's Permit and Clearances (Original Copy)4 Business Plate Number5 Sworn Statement of GROSS SALES/RECEIPTS for the current year

Client

1.2 Inspection of establisment if it already CLOSED Mario B. Rabanillo/Derrick L.

3.3Client proceeds to BPLO for filling and encoding Luz P. Razote

1.1Client proceeds to Business Permit and Licensing Office (BPLO) for verification of documents and secure Application for Retirement of Business.

3.1Client proceed to BPLO for Recommeding Approval of Application for the Retirement of Business3.2Applicant proceeds to City Administrator's Office for the approval of Retirement of Business

1

2

(minutes)

1

Verification, Interview and Inspection Luz P. Razote

Description

2Payment and Securing Clearances

Responsible Persons

10

Bernald R. Capitle/Wifredo A. Villena

Steps

2.1Client proceeds to City Treasurer Office (CTO) for the account verification, payment and secure Account Clearance and Recommending Approval of

Time to CompleteEmployee

3

Approval

1


Service Code : 5.9

Sevice Name : Selling Firecracker's Permit

Service Description : Provide Mayor's Permit for Selling Firecrackers



Requirements:1 Authenticated photocopy of Dealers/Manufacturer's License of source2 Authorization / Certification of Dealers ? Manufacturer's Licensee of source3 Certification of Approved Location4 PIS5 Community Tax Certificate6 Barangay Clearance7 Police Clearance8 BFP Clearance

Client

1.1Applicant proceeds to Market Office for the approval of the location

Responsible Persons Time to CompleteEmployee (minutes)Steps Description

Interview and Verification


Luz P. Razote 21.2Applicant proceeds to Business Permit and Licensing Office (BPLO) for instructions and securing


1

ClientResponsible Persons Time to Complete

Employee (minutes)Steps Description

2.3Applicant proceeds to Bureau of Fire Protection (BFP) to secure Clearance

Bernald R. Capitle /

Wifredo A. Villena

3.3Applicant proceeds to BPLO for the release of Mayor's Permit

1

Luz P. Razote 1

3.1Applicant proceed to Business Permit and Licensing Office (BPLO) for validation of documents and recommending for the approval of Mayor's Permit

3

Approval and Releasing of Mayor's Permit

2.1Applicant proceeds to City Treasurer's Office (CTO) window 6 or 7 for payment of clearances and regulatory fees2.2Applicant proceeds to Transportation Regulation Office to secure Police Clearance

3.2Applicant proceeds to City Administrator's Office for the approval of Mayor's Permit

2


Service Code : 5.10

Sevice Name : Change(s) of information of Mayor's Permit

Service Description : Provide changes of information of Mayor's Permit



Requirements:1 Mayor's Permit and clearances Issued (Original Copy)2 Contract of Lease from Lessor, if Lessee3 Updated SEC Registration / DTI Certificate4 Affidavit of change/transfer ownership from the registered owner5 Authorization of the representative from owner/Corporation6 PIS

Client

Luz P. Razote

3.1Applicant proceeds to BPLO for printing of Mayor's Permit Shirley G. Quimado3.2Applicant proceeds to City Administrator's Office for the approval of Mayor's Permit

2 Payment


Interview and Verification


2.1Applicant proceeds to CTO window 6 or 7 for payment of second copy of Mayor's Permit

3Approval and Releasing of Mayor's Permit

1

1.1Applicant proceeds to Business Permit and Licensing Office (BPLO) for instructions and verification of required documents

Steps Description

13


Service Code : 5.11

Sevice Name : CHAINSAW Permit

Service Description : Provide Mayor's Permit



Requirements:1 Community Tax Certificate2 Barangay Clearance3 Certification of Chainsaw Ownership by the Barangay Captain4 Stencil of Chainsaw Serial No.5 PIS6 Police Clearance7 Court Clearance8 Mayor's Clearance

Client

2.3Applicat Proceeds to City Trial Court to secure CTC Clearance

Steps Description

2

Approval and Releasing of Mayor's Permit and Business Plate

1




1.1Applicant proceeds to Business Permit and Licensing Office (BPLO) for instructions and verification of required documents and fill up application form for Mayor's Permit

2.1Applicant proceeds to City Treasurer's Office (CTO) window 6 or 7 for payment of Mayor's Permit,Clearance and other fees

Luz P. Razote 5



ClientSteps Description Responsible Persons Time to CompleteEmployee (minutes)


Luz P. Razote /Bernald Capitle

/Wifredo A. Villena3

2

Luz P. Razote 2

3.1Applicant proceeds to Business Permit and Licensing Office (BPLO) to secure Mayor's Clearance, printing of Mayor's Permit and recommending for the approval of Mayor's Permit

3.3Applicant proceeds to Business Permit and Licensing Office (BPLO) for the release of Mayor's Permit and Business Plate No.

Citizens Charter Service Design TemplateCity of Alaminos, PangasinanService Code : 5.11Sevice Name : Business Permit for New BusinessService Description : Provide Mayor's and Business Permit Service : (Yes/No)p Office : Business Permit and Licensing Office Fees:Requirements& Fees: Photocopy of Registration Certificate : DTI/CDA/DOLE/SEC Mayor's Permit: Php50.00

Business plate: Php200.00

Photocopy of valid ID of the owner with picture.Barangay Clearance where business is located Fire Safety Clearance: 10% of total fees & charges

Account clearance: Php20.00Zoning clearance for business: Php20.00

PIS Real Property Tax clearance: Php20.00Community Tax Certificate Building clearance: Php20.00Zoning Clearance Sanitary Permit: Php10.00Building Clearance for Business Documentary stamp: Php15.00BFP Clearance for Business ICT Fee: Php20.00Sanitary PermitReal Property Tax Clearance

If Lessee (Contract of Lease and Mayor's Permit of Lessor)

Special Power of attorney of the authorized representative and one recent copy of 2x2 size colored picture of the

National Government Licenses for those establishments regulated by National Government. Business inspection fee will depend on type/nature of

business


(minutes)Interview and Encoding of Data

1.1 Fill up business application form at Business Permit and Licensing Office [BPLO].

Luz Razote /Wifredo Villena/

5

1.2 You and the BPLO staff will sign accomplished form and personnel verifies your record in the Personal Information System [PIS]. If not yet enrolled, proceed to the City Planning and Development Office to enroll in PIS. Fill up the PIS form

1.3 Proceed to City Engineering Office and request approval from Zoning Officer.

1.4 If approved, proceed to City Treasurer's Office [window 4 If you have no cedula or CTC, pay the CTC fees and personnel

updates your record.1.5 Return To BPLO. Personnel encodes business data in the Business Licensing and Permit System [BPLS].

Shirley Quimado/ Wifredo Villena 5

Payment and Securing of Clearances2.1 Proceed to City Treasury [window 6 or 7] for payment of 2.2 Proceed to Land Tax Office to secure Real Property Tax [RPT] Clearance.2.3 Proceed to City Engineering Office to secure Zoning and Building Clearances.2.4 Proceed to BPLO to secure Sanitary Permit.2.5 Proceed to Bureau of Fire Protection Office to secure Fire Safety Inspection Certificate

Payment of Fees3.1 Proceed to BPLO. If you have complied with all clearances, personnel prints Payment Order Form [POF].

Shirley Quimado/Luz

1

3.2 Proceed to City Treasury [window 6 or 7] to pay fees based on POF.

Approval and Issuance of Mayor's Permit

Responsible PersonsSteps Description

1

2

3

4.1Proceed to BPLO to secure Mayor's Permit. Shirley Quimado/Luz

Razote2

4.2 Proceed to City Administrator's Officefor approval of Mayor's Permit.4.3 Proceed to BPLO for issuance of your mayor's permit and business plate number.

Shirley Quimado/Luz

Razote2

4


Service Code : 5.12

Sevice Name : Business Permit for RenewalService Description : Provide Mayor's and Business Permit



Requirements & Fees: Barangay Clearance where business is located

a.If renewal is within January to March - FS ending the last 2 years preceding the renewal period.

b.If renewal is April 16 onward, FS ending the last 2 years and the year immediately preceding the renewal period.

Contract of Lease, If lesseeZoning Clearance for business: Php 20.00Account Clearance : Php 20.00Building Clearance for Business: Php 20.00BFP Clearance for Business: 10% of total charges & feesSanitary Permit: Php10.00Real Property Tax Clearance: Php 20.00Community Tax Certificate Documentary stamp: Php 15.00Sanitary Inspection: Php 50.00 ICT Fee: Php 20.00Business tax will be based on gross salesRenewal sticker: Php 65.00

Special Power of attorney of the authorized representative and one recent copy of 2x2 size colored picture of the owner of the Audited financial statements for those registered with BIR with Gross receipts of P 600,000.00 based on the latest FS.


(minutes)Pre Requirements

1.1 Proceed to Business Permit and Licensing Office [BPLO]. Personnel verifies requirements i.e. Barangay Clearance, Special Power of Attorney/Authorization Letterof representative,if any, and details of business and if owner or representative has been enrolled in the Personnel Information System [PIS].

Luz Razote 1

If not yet enrolled, proceed to the City Planning and Development Office to enroll in PIS. Fill up the PIS form and personnel encodes your data.

Payment and Securing of Clearances2.1. Proceed to concerned departments to secure clearances.

City Engineering for Zoning clearance

BPLO for List of requirementsShirley

Quimado/Luz 1

City Treasury [window 6,7 or 8] for Account Clearance Land Tax Office for RPT clearance City Engineering for Building clearance BPLO for Sanitary permit

Assessment and Payment of Business tax and other fees3.1 Once you have complied with all clearances, proceed to City Treasury for assessment of gross sales.3.2 Confirm your assessed gross sales thru the biometrics system.

Steps Description Responsible Persons

1

2

3.3 City Treasurer approves online assessed gross sales, if required.3.4 Proceed to City Treasury, window 3 and request Payment Order Form [POF].3.5 Proceed to window 4 or 5 for payment of CTC or cedula.

3.6 Proceed to window 6 or7 for payment of business tax and other fees based on POF.3.7 Proceed to Bureau of Fire Protection to secure Fire Safety Inspection Office.

Issuance of Mayor's Permit4.1Proceed to BPLO to secure Mayor's Permit and Sticker. Shirley

Quimado/Luz Razote

2

4.2 Proceed to City Administrator's Office for approval of Mayor's Permit.

4

3

Citizens Charter Service Design TemplateCity of Alaminos, PangasinanService Code: 5.14Service Name: Securing Locational Clearance/ Certificate of Zoning Compliance

Frontline Service: YesResponsible Office: Office of the Zoning Officer

Client Employee

2 Client 10 minutes

4 Site inspection, if OK Zoning Officer 4 hours5 Zoning Officer 10 minutes6 Client 10 minutes

9Client 5 minutes

General Zoning Principle: Zoning is the division of the municipality/city into districts according to present and potential properties for the purpose of controlling and directing the use and development plans of the city.

Steps in securing Locational Clearance/ Certificate of Zoning Compliance

Steps DescriptionResponsible Persons

Time to complete

1 Secure an application form and checklist of requirements. Zoning Officer shall discuss items at checklist. Client Zoning Officer 5 minutes

Fill up and submit the duly-accomplished application form together with all the requirements

Applicant proceeds to the City Treasurer's Office for payment of the amount indicatedThe applicant will submit the Official Receipt together with the order of payment to the Zoning Officer

3 All the documents submitted will be evaluated based on the existing city zoning ordinance and its rules and regulations, if OK

Zoning Officer 30 minutes

Order of payment will be prepared and released to the applicant

10 minutesClient

15 minutes

7

Acceptance of applicant

8 The Zoning Officer will prepare Locational Clearance/ Certificate of Zoning Compliance and release to the applicant

Zoning Officer


Service Code: 6.1Service Code: Service Name: SECURING ENTRANCE to the HUNDRED ISLANDS NATIONAL PARK (HINP)

Service Description:

Frontline Service: YesResponsible Office: Tourism – HINP OfficeRequirements: Duly Accomplished Passenger Manifest Form


Guests shall be given an orientation on the required fees, and the do’s & don’ts in the Hundred Islands National Park (HINP) 3 mins-Guests shall be interviewed about their preference (day tour or overnight at the island), preferred island activities, number of companions, with or without vehicle, etc. 3 mins-The front desk receptionist shall issue Passenger Manifest Form (PMF), the guest must accomplish.

4 mins.The guests will submit the accomplished manifest to the front desk officer, who will compute the payable amount.-The front desk receptionist will assign motorboat thru the boat association and receive payment of boat fare; kept and refund to boatman upon arrival from the islands.

3 mins.The Cashier will then receive payments from the guests.-the cashier will issue Official Receipt(O.R.) to the guests 2 mins.The guests will proceed to the wharf and present the O.R. to the Boat Dispatcher for boat assignment.-the tourism police/ coast guard will check life vest before ferrying to the island.

5 mins.

All tourists (foreign & domestic) are requires to register to the Tourism Welcome Center before entering the Hundred Islands national Park (HINP)

1 Ciara Bergonia, Ayman Relano, Kenneth delos Reyes, Janice Begonia, Andrew Ramora, etc. – as per work schedule (3 shifts)

2 Marivic Botacion in charge of payment of boat paid by guests to boatmen upon arrival

3 Thelma Bumagat, Suzette dela Cruz, Roanne Bembo

Responsible PersonsDescription Steps

Client Employee

4 Boat Dispatcher (by association), Felix Rabina, Samuel Corpuz, Coast guard


Responsible PersonsDescription Steps

Client Employee

1 min.

3 mins.

5 The guests will show the O.R. to the Island supervisor/ collector in the island.

Island supervisors/collectors, Gelli Ann Laguisma & Justine Ramos

6 The Island Supervisor / Collector will assign space/area for the guests to stay.

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 6.2Service Name: ACCEPTING TOURISTS COMPLAINS/ SUGGESTIONS/ CONCERNS



Responsible Office: Tourism – HINP OfficeRequirements: Official verbal or written testimonies by concern guests


The Officer will interview or listen to the concern of the guest, have it recorded in the logbook on such other case, including the name, address, contact number, and other pertinent identifications(If hard-up/ big decisions to refer to the Tourism Officer )

All tourists (foreign & domestic) may divulge their complaints, suggestions & other concerns to the Tourism Welcome Center.

2

/

Rosalie Aruelo, Rey Livara, Katherine Camba, Thelma Bumagat

5-10 mins.

Should the complaint be unsolved the same day, tourism personnel shall ask for the guest’s contact number / 2 mins.

/

3 Thelma Bumagat, Suzette dela Cruz, Roanne Bembo


Client Employee

1 Guest shall head to the Tourism Center and look for the Park Manager, Tourism Official present

Rosalie Aruelo, Rey Livara, Katherine Camba, Thelma Bumagat

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 6.3Service Name: MAKING RESERVATION OF THE USE OF ISLAND FACILITIES e.g. Guest House, Gazebo, Pavilion & Picnic TablesService Description: All tourists (foreign & domestic) may reserve island facilities during regular days but not during Holidays


Responsible Office: Tourism – HINP OfficeRequirements: Personal reservation or via phone call or email

Time to complete (minutes)

STEPS DESCRIPTION CLIENT EMPLOYEE

2 mins.Note: Re: Reservation during weekends (Sat. & Sun.); guests must be @ the reserved facility by 9:00-9:30am; if not the deposit will be forfeited. Island hopping may be done at later time.

Responsible Person

1 Guest shall contact the City Tourism Office for inquiry or direct reservation to the tourism receptionist/ staff days before arrival to HINP. It may be by personal visit, email or phone call. NO RESERVATION during Holy Week

Janice Begonia, Ciara Bergonia, Ayman Relano, Rosalie Aruelo

3-5 mins.

2 The guests, after all the information provided by the tourism receptionist will pay/ or deposit in HINP account 50% of the amount of the facility/ies to be rented.

Rosalie Aruelo, Thelma Bumagat

3 The tourism receptionist will record the reservation on the reservation logbook for reference: to island front desk staff and maintenance

Chokes Martinez, Gellie Anna Laguisma, Justine Ramos, Alexis Baltazar

4 The tourist upon arrival at the Welcome Center, will pay the balance of the rent price.

Thelma Bumagat, Rosalie Aruelo

Citizens Charter Services

Alaminos City, Pangasinan

Service Code: 7.1Service Name: Maternal and Child Health Care- Prenatal and Post natal CareService Description:

Frontline Service : yesResponsible Office: City Health OfficeRequirements:

1 Maternal Pink Card2 Personal presence of the client

Fees: Medicines- freeLaboratory exams: 365Php


1 Present Maternal card to CHO triage √ 12 Triage gets vital signs,and fills data to the card Ma. Teresa Raroque/Andrea Rapisora 53 Clients will be given their respective numbers Marivic Baguioso 14 Client will wait for her number to be called √5 On the clients turn, the attending doctor/midwife √ 15-30

conducts the prenatal check up, prescribe the medsfills up the maternal card,so client may know her next visit and sched of immunization and laboratoryprocedure to take.

6 Client presents maternal card to pharmacy for the Felicitas Basobas/Alyanna Ojastro 3release of meds

Responsible Persons

Client EmployeeSteps Description

Regular maternal antenatal check up where routine laboratory examinations, immunization, and giving pre-natal vitamins is conducted.



Service Code: 7.2Service Name: Regular consultationService Description:General consultation of illnessesFrontline Service : YesResponsible Office: City Health OfficeRequirements:

1 Physical presence of the patient2 Phil Health Card

Fees: Medicines and consultation- freeLaboratory exams:

a) NHTS-PR, 4Ps, Government sponsored PhilHealth membership- free


1 Patient secures number √ 12 Triage admits and gets vital signs of the client √

depending on their number Ma. Teresa Raroque/Andrea Rapisora 53 Client waits for his/her number to be called √

4 Once called, the doctor attends to the patient, ordersDrs.Carambas/Ragudos/Ojastro/Salac

up 5the meds to be given

5 Client presents admission paper to pharmacy for √the release of meds.

6 Pharmacy releases meds Felicitas Basobas/Alyanna Ojastro 3

Steps Description Client Employee

Responsible Persons


Service Code: 7.3Service Name: Family Planning ProgramService Description: Provision of goods and services concerning the different contraceptive methods, both artificial and natural.Frontline Service : YesResponsible Office: City Health OfficeRequirements:

1 Physical presence of the clientFees: Free


1 Registration √ Ma. Teresa Raroque 1

2 Counselling Cynthia Razote/any midwife 15-30

3 Physical examination Drs. Carambas/ Ragudos/Ojastro/Salacup 10

4 Release of goods Felicitas Basobas 2

Responsible Persons


Citizens Charter ServicesAlaminos City, PangasinanService Code: 7.4Service Name: Pre-marital CounselingService Description: Giving of seminar on the various family planning

methods, including responsible parenthood


Responsible Office: City Health Office

Requirements:1 Physical presence of the couples2 Application of marriage

Fees: Free


1 Registration √ 1

2Interview/filing up of data on the pre-marital counseling form Ma. Teresa Raroque 3

3 Seminar Cynthia Razote 30-60

4 Release of pre-marital counseling certificate Cynthia Razote 1

Responsible Persons


Citizens Charter Services Alaminos City, PangasinanService Code: 7.5Service Name: Expanded Program on ImmunizationService Description: Vaccination of preventable infectious diseases among the following groups:

a) 0-1 y/o - BCG, Hep B1, 3PENTA, 3OPV, 2MCVb) Pregnant women- tetanus toxoid

Frontline Service : YesResponsible Office: City Health Office

Requirements:1 Physical presence of the Client2 Yellow Card

Fees: Free vaccines, however when syringes are unavailable,they have to buy.


1 Registration √ 12 Review of Yellow Card BHW/any midwife 23 Immunization/ first come first serve basis assigned midwife/brgy 24 Updating of Yellow Card assigned midwife/brgy 1

Responsible Persons



Service Code: 7.6Service Name: Drug TestingService Description: Screening for the presence of methamphetamine and cannabinol in the urineFrontline Service : YesResponsible Office: City Health Office-Drug Testing Laboratory

Requirements:1 Physical presence of the client2 Valid I.D

Fees: 200Php


1 Pay bill at city treasurer's offcie √ 22 Present O.R and valid I.D at the Lab counter √ 13 Fill up DTL forms as instructed by lab attendant √ 54 Lab attendant examines filled up form Edward Villaruz 2 to 5

5Lab attendant gives out specimen bottle and insctructs client to void at least 60ml of urine

6 Client submits freshly voided urine √ subjective7 Taking of picture and biometric data Michelle. Bailen 58 Release of result Judith Catbay 1

Responsible Persons



Service Code: 7.7Service Name: Dental Health ServicesService Description: Preventive and curative services,,e.g, tooth extraction, dental cleaning and helath educationFrontline Service : Yes

Responsible Office: City Health Office-Dental SectionRequirements:

1 Physical presence of the client

Fees: Free,as long as dental supplies are available.


1 Registration √ 12 Ccheck vital signs Andrea Rapisora 23 Dental services Dr. Ginalea Cancino 2

a) tooth extraction Dr. Ginalea Cancino 10 to 15b) dental cleaning Dr. Ginalea Cancino 60 and more

4 Giving of meds and home advises Felicitas Basobas 5

Responsible Persons



Service Code: 7.8Service Name: Laboratory ServicesService Description: Examination of routine lab examinations (hgb, cbc apc, urinalysis,fecalysis, ct,bt) serologic tests (HbsAg and blood cheFrontline Service : YesResponsible Office: City Health Office-Laboratory SectionRequirements:

1 Physical presence of the client2 Doctor's request

Fees: Depending on the lab examination requested


1 Present O.R and doctor's request √

2 Extraction of blood specimen/collection of specimenMa. Vanessa Grace Abarra/Judith

Catbay 5

3 Examination of the specimenMa. Vanessa Grace Abarra/Judith

Catbay 30

4 Release of resultMa. Vanessa Grace Abarra/Judith

Catbay 1

Responsible Persons


emistry)

Citizens Charter


Service Code: 7.9Service Name: PD 856 for Food and Non-Food establishmentsService Description: Issuance of Health Certificates for employees and Sanitary Permits for the EstablishmentsFrontline Service : YesResponsible Office: Environmental Services- CHORequirements: For Employee's Health Certificate

1 Receipts of requested lab examination2 Physical presence of the client

Fees: Depending on the lab examinations requested

Time to complete


1Secure checklist of lab examination from Business Permit and Licensing Office √ 1

2Go to City Planning and Development Office for enrolment of Personal Information System √ 5

3 Pay lab request at the Treasurer's office √ 34 Present receipt to lab attendant √ 1-Jan

5 Extraction of blood/submission of specimenMa. Vanessa Grace

Abarra/Judith Catbay 5

6 Examination of specimenMa. Vanessa Grace


7 Release of resultMa. Vanessa Grace


8

Present result to Sanitary inspector/s: normal result would mean immediate release of health certificate abnormal result would mean they should see the doctor for futher management. Maribel Oreta/Brenda Agloro

Responsible Persons

Client Employee


Service Code: 7.10Service Name: Medico-Legal Examination Service Description: Medico-Legal examination for physical injuries and Post-Mortem ExaminationFrontline Service : YesResponsible Office: City Health OfficeRequirements:

1 For post-mortem, formal request from PNP and relative of the victim

2 For physical injuries, police blotter is requested

Fees: free


1 Present the request √ 2

2 Conduct of examination requestedDrs. Carambas/

Ragudos/Ojastro/Salacup 20 minimum

3

Release of result is given directly to the client after the examination, for physical injuries/physical abuse where as in post-mortem, result is submitted to PNP.

Drs. Carambas/Ragudos/Ojastro/

Salacup1/2 day to 1day

Responsible Persons



Service Code: 7.9Service Name: Social Hygiene ClinicService Description: weekly screening (vaginal smearing) among GROs


Responsible Office: Social Hygiene Clinic

Requirements:1 Pink Card and Receipt from CTO

Fees: 50 pesos

Time to complete

(minutes)1 present pink card and receipt √ 12 assigned personnel examines documents presented Maribel Oreta/Brenda Agloro 3

3 Conducts vaginal smearingDr.Ragudos/Cesar Briboneria/Cynthia Razote 5 to 10

4 Gram staining of collected vaginal smear Judith Catbay/Vanessa Grace Abarra 1day

Steps Description

Responsible Persons

Client Employee

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 8.1Service Name:Service Description:


Responsible Office: City Engineering Office

Requirements:

12

Fees: n/a

Time to complete


1Accept barangay resolutions/ request of proposed projects.

Rogielyn1

2 Preliminary engineering survey Roel/Roland/ Sergio/Joey 1 day3 Preparation of Program of Work Roel/Roland/ Sergio/Joey 1 day4 Approval of Program of Work Engr. Mario R. Mabalot 55 Submission of POW to BAC for Bidding process BAC6 Implementation of Project

Responsible Persons

Client Employee

PREPARATION OF PROGRAM OF WORK ( POW)

Barangay resolution signed and approved by the requesting barangays officials.

Barangay resolution with action slip signed by City Mayor indicating action to be taken.

Engineering office is in charge in preparing programs of work for the proposed projects of the city includingbarangay projects. We are also task to supervise and implement all approved projects of the city.

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 8.2Service Name: Securing a Certificate of occupanyService Description:

Frontline Service : YesResponsible Office: City Engineering OfficeRequirements:

1 Duly Accomplished Form : (5 Copies each)

a.) Application of Certificate of Occupancy b.) Certificate of Completion together with the Logbook

c.) Certificate of Completion (Sanitary Installation)

d.) Certificate of Completion (Electrical Works)

23 Submission of Fire Safety Inspection Certificate. - 5

4Assessment of Certificate of Occupancy Fees. - 5 Copies

5 Receipt of Certificate of Occupancy. - 5 Copies6 Approval of the Building Official. - 5 Copies

Fees: Depends on the actual cost of the building , number of fixtures installed on the structures


Steps Description (minutes)1 Secure Certificates of Completion Forms √ Sergio/ Diomedes 12 Secure 2nd Endorsement to Other Offices/Agencies. √ Sergio/ Diomedes 1

3Submit Requirements

√ Diomedes 1

Five sets of corresponding plans and specifications prepared, signed and sealed by a duly licensed Architect or Civil Engineer in case of Architectural /Structural Plans, by Registered Mechan+B58ical Engineer in case of Mechanical Plans and by Registered Electrical Engineer in case of electrical plans

The general public is required to secure a certificate of occupancy prior to actual use or occupancy of structures.

4Review / Evaluation

Joey/ Sergio/ Roland/Roel/Albert 15

5Building Inspection

√

Joey/ Sergio/ Roland/Roel/Albert 60

6 Perform Corrections/Submit Additional Documents √ Sergio/ Diomedes 1 day7 Payment of Fees √ City Treasurer's Office 58 Processing of Permits Sergio/ Joey/ Diomede 1 day9 Approval of Permit Engr. Mario R. Mabalo 5

10 Release of Certificate of Occupancy Diomedes 5


Service Code: 8.3Service Name: Securing a Building Permit & Other Building Related PermitsService Description:

Frontline Service : YesResponsible Office: City Engineering Office

Requirements:

1

2

3

4 Estimated Cost of the Proposed Work. ( Bill of Materials) - 5 Copies

5

6 Structural Design Analysis - 5 sets

7 Application for Locational Clearance/ Certificate of Zoning Compliance.- 5 Copies

8 Certificate of Locational Clearance. - 5 Copies9 Receipt of Zoning Fee. - 5 Copies

10 Decision of Zoning. - 5 Copies11 City Fire Marshall Indorsement. - 5 Copies

For the compliance of the Fire Code of the Phil.

Transfer of Certificate of Title (TCT) or Real Property Tax Declaration or Deed of Absolute Sale and Tax Receipt for the current year if the lot is owned by the applicant/owner of the building. - 5 Copies

Contract of Lease or Written Consent of the Owner/Administrator or Contract to Purchase or Certificate of Award in case of government lots, if the applicant is not the owner of the lot. - 5 Copies

The general public is required to secure necessary permit ( building , mechanical, sanitary/ plumbing, electrical/ electrical for indigenous, sign, fencing, demolition, excavation and ground prior to construction of

Five sets of corresponding plans and specifications prepared, signed and sealed by a duly licensed Architect or Civil Engineer in case of Architectural /Structural Plans, by Registered Mechanical Engineer in case of Mechanical Plans, by Registered Electrical Engineer in case of Electrical Plans, and by a Licensed Sanitary Engineer or Plumber in case of Plumbing or Sanitary installation plans

For three(3) storeys and above, Boring tests for soil bearing capacity shall be required in accordance with the applicable latest provisions of the National Structural Code of the Phil.(NSCP)

Duly accomplished DPWH Form No. 77-001B, No. 77-01S, No. 77-001E (Building, Sanitary/ Plumbing, Electrical, Mechanical, etc.) - 5 Copies

12 Submission of Construction Logbook. (1) 13 Assessment of Building Permit Fees. - 5 Copies14 Receipt of Building Permit. - 5 Copies15 Receipt of Sign Board. - 1 Copy

Fees: Depends on the area of the buildingResponsible Persons Time to

Client Employee completeSteps Description (minutes)

1 Secure necessary forms √ Sergio/ Diomedes 12 Secure 1st Endorsement to Other Offices / Agencies √ Sergio/ Diomedes 13 Submit complete Requirements (with clearances) √ Sergio/ Diomedes 1

4 Evaluation and Assessment Joey/ Sergio/ Roland/Roel/Albert 30

5Inquiry on the Status of Application ( no deficiencies proceed step # 8 √

Joey/ Sergio/ Roland/Roel/Albert

6 Returned Plans & Documents Sergio/ Diomedes 17 Submit lacking Documents/Corrected Plans & Review of √ Sergio/ Diomedes8 Pay Building Permit Fee & Sign Board √ City Treasurer's Offic 59 Processing of Permits Joey/ Sergio/ Roland 1 day

10 Approval of Permit Engr. Mario R. Maba 511 Release of Permit Sergio/ Diomedes 5

Citizen's Charter ServicesAlaminos City, Pangasinan

Service Code: 9.1Service Name: Basic Support ServicesFrontline Service:(Yes/No)Requirements

Client Employee

Buyer Cashier/Treasurer's Office 5 minsBuyer

MRF Personnel depends on the

Requesting party Record's Office 2 minsEngr. Boni Martinez/ City Administrator 5 mins

delivery-depends on the availability

Requesting party Record's Office 2 mins

Engr. Boni Martinez/ City Administrator 5 mins

MRF Personneldelivery-depends on the availability

Requesting Barangay Engr. Gaspar Acosta/ Grace Ravarra 5 mins

Engr. Gaspar Acosta 1 day

City Administrator 10 mins

Engr. Gaspar Acosta 1/2 days (max.)

Private or GovernmentEngr. Boni Martinez/ City Admin 5 mins

3. Disposal of the Organic Fertilizers/Soil Conditioners

1.Pay to the Treasurer's Office to get Official Receipt (OR)

me to complete(minutSteps

2. Approval/Disapproval of the Request

3. Schedule of collection and processing of required documents

1.Submit Letter of Request

2. Approval/Disapproval of the request

Responsible Persons

1.Submit Letter of Request/approved Program of Work to the Record's Office

1.Submit Letter of Request to the Record's Office

Description

III. Collection of Solid Wastes

II. Availing Bricks/Hollowblocks from Plastics/Residual Wastes

I. Availing Organic Fertilizers/Soil Conditioners/Vermicasts and Worms

A.for Government Programs

A.For Private Sector/Entities

B.for Government Programs

B.From Private Individual/Entity

2. Present the OR to the CGSO 3. Disposal of the Organic Fertilizers/Soil Conditioners

2. Schedule the Garbage Truck for collection

A.From Barangay Materials Recovery Facility (MRF)



1. Inform the Office for the need to collect plastic residuals from Brgy MRFs


3. Disposal of the Bricks/Hollowblocks

IV. Availing City Government Vehicles

HR Office 5 mins

Luis Gabriel Tan/ JayMark Garcia 4 hrs

Private or GovernmentEngr. Boni Martinez/ City Admin 5 mins

Luis Gabriel Tan/ JayMark Garcia 5 hrsMarianito Astronomia 5 mins

Private or Government Record's Office ; y /

Office 5 mins

Grace Ravarra; JayMark Garcia/Admin Office

5 mins

Requesting PartyRecord's Office

2. Approval/Disapproval of the Request City Mayor/City Administrator

3. Preparation and processing of Program of Work (POW) City Engineering OfficeLuis Gabriel Tan/ JayMark Garcia

5. Dispatch/ Schedule the implementation of the request Rolever BernabeCity Information Office/ Barangay & Political Affairs

Requesting Party

City Mayor/City Administrator 1 day

3. Preparation and processing of Program of Work (POW) City Engineering Office

4. Dispatch/ Schedule the implementation of the request Rolever Bernabe 10 minsCity Information Office/ Barangay & Political Affairs

8 hrs


For Government Use

2. Approval/Disapproval of the request (depends on availability)

3. Preparation/Issuance of Event Order Slip to responsible person

3. Preparation of Travel Order

V. Availing "I Choose" Motorboat

For Government Use 4.Preparation/Completion of Documents for Fuel of Vehicle5. Release of purchase of Request to requesting party



3.Preparation/Completion of Documents for Fuel of Motoboat4. Release of Purchase of Request of Gasoline to requesting party

VI. Availing City Facilities and Equipment like sound system, chairs, tables,etc.

5. Documentation and final reporting

2. Approval/Disapproval of the Request


4.Preparation/Completion of Documents for Fuel of Vehicle

6. Documentation and final reporting


VII. Availing City Heavy Equipment like grader,loader, dumptrucks,backhoe, manlift/lowbed trucks

i. If request is approved doable for more than 2 days:

ii.If request is approved doable for one (1) day only:

A. For Government Projects/Programs

i.If request is approved:

B. For Private Individual/Entities

Service Name: Social Case Study Reports (SCSR)Service Code: 10.1Service Description: Reports that contain information pertaining to the socio-economic condition

of a client including assessment and recommendation for actionResponsible Office: City Social Welfare and Development Office

Requirements: Written Request from Other Agency

Client Employee1 Intake Interview Leilani Bolivar 25 minutes

Elizabeth A. Radoc2 Organization and Assessment of

gathered informationLeilani Bolivar Elizabeth A. Radoc

5 minutes

3 If there is a need to gather or validate more information; homevisits or collateral information are required

Leilano Bolivar Elizabeth A. Radoc

1 day

4 Finalization of Assessment and Typing of Report

Leilani Bolivar Elizabeth A. Radoc

5 minutes

5 Approval of SCSR Imelda M. Ruiz 1 minute

Time to Complete (minutes)

REPUBLIC OF THE PHILIPPINESPROVINCE OF PANGASINAN

CITY OF ALAMINOS

Steps DescriptionResponsible Person


Service Code: 10.2

Service Name:


Frontline Service : YesResponsible Office: City Social Welfare and Development OfficeRequirements: Birth Certificate

2. Yellow Card from City Health OfficeFees: none


(minutes)

1 Fill-in intake or registation form with attached Requirements √

Day care Workers 5

2

Attend the Day Care Sessions inside the Day Care Center

√

Day care Workers

3 hours daily from Monday - Friday for 10 months (June-

March)

3Attend the Recognition Ceremony √

Day care Workers 4 hours

Day Care Service


It is the provision of supplemental parental care to children aged 3-4 years old inside the day care center


Service Code: 10.3

Service Name:


Frontline Service : YesResponsible Office: City Social Welfare and Development OfficeRequirements: 1. Doctor's referral (optional)

2. Medical Records (optional)3. 1x1 picture of CWD4. Blood type of CWD

Fees: noneTime to

Client Employee complete(minutes)

1Fill-in registration or intake form and submission of requirements with initial assessment recommendation √

Trisha Tandoc 5

2

Undergo final assessment set schedule of Physical Theraphy Sessions, Occupational Theraphy Sessions, Special Education Sessions and other support services as needed

√

Trisha Tandoc Analyn Sanggalang

Eloisa Sy Karen Mae Basobas

5

3

Undergo sessions

√

Analyn Sanggalang Eloisa Sy

Karen Mae Basobas

3 hours per day for 2-3 times a week for initial 6months to 1year (1 hour each

session)

Stimulation and Therapeutic Activity Center (STAC)


It is the provision of free rehabilitative and other support services to Children With Disabilities (CWD) aged 0 - 14 years old inside the STA Center

4

Evaluation of case

√



Imelda M. Ruiz

20

5

If recommended for continuation, client will go through similar process

√



Imelda M. Ruiz

6

If recommended for termination, Clients Case is Closed

√



Imelda M. Ruiz

5


Service Code: 10.4

Service Name:


Frontline Service : YesResponsible Office: City Social Welfare and Development OfficeRequirements: 1. Written referral / Court Order / Police Order

2. Birth Certificate (minor)3. Marriage Certificate (if married)

Secondary Reqts. 1. Health records2. Psychiatric Records3. School Records4. Whole Body Picture

Fees: noneTime to


1 Intake interview with initial assessment√ Leilani Bolivar 30

2If Further data gathering and assessment is neededd, there will be homevisit or collateral to be undertaken

family. Community Leilani Bolivar

1 day (depending on availability of data

source

3Case consultation and recommendation for preparation of SCSR and Treatment Plan

family, referring person

Imelda M. Ruiz Leilani Bolivar

30 mins to 1 hr

Crisis Intervention Center (CIC)


Serve as receiving and action center for walk-in, reffered and rescued woman and children who are victims of abuse .

4

Implementation of Treatment Plan family, referring person Imelda M. Ruiz

Leilani Bolivar

1 day - 6 months depending on coping

mechanism of client and availability of resources

of other agencies

5Evaluation for continous case management or for termination

family, referring person

Imelda M. Ruiz Leilani Bolivar

1 hr


Service Code: 10.5

Service Name:

Provides free compute

Frontline Service : YesResponsible Office: City Social Welfare and Development OfficeRequirements: 1. Referral or Endorsement from Barangay Captain

2. Birth Certificate3. Health Certificate4. Certificate of Good Moral Character


(minutes)

1 Fill-in Intake Form√ Mark Dela Cruz 5

2Underdo Orientation Meeting and Assessment Test

√

Imelda M. Ruiz Mark Dela Cruz

1 to 2 hrs

3Screening of applicants based on set criteria and result of Assessment Test √

Imelda M. Ruiz Mark Dela Cruz

20

4Meeting with parents parents/care

giverImelda M. Ruiz Mark Dela Cruz

1 hr

Information Communication Technology Center (ICTC)

Provides free computer literacy training to out of school youth


Undergo computer literacy training with life skills and On-The-Job-Training

√

Mark Dela Cruz Resource persons

for life skills

4 hours/day;Monday to Friday for 6 months (OJT-

1 month)

5Recognition Certificate

√Imelda M. Ruiz Mark Dela Cruz

10


Service Code: 11.1

Service Name: Registration of LIVE BIRTH, DEATH, FETAL DEATH, MARRIAGE and ISLAM CONVERSION


Frontline Service : YesResponsible Office: Office of the City Civil RegistrarRequirements: Duly accomplished forms/documents for registrationFees: NONE


(minutes)

1The receiving staff accepts and review the submitted document/s to ensure that all items are properly filled up. √

Helen B. Mesa/Maricris T.

Catabay5

2If found to be complete, the staff will designate the registry number and indicates the date of registration.


Catabay3

3The Civil Registrar or his authorized staff signs the document.

Reynaldo T. Castro/Lovely D. Milles

3

4The receiving staff issues the registered Owner's copy of the document.


Catabay3

5The client/s review the registered document before leaving the office. √


The general public is obliged to register their vital events for file, recording and statistical purposes

6The staff registers the document in the proper registry book

Maricar R. Nening2


Service Code: 11.2

Service Name: Issuance of Certificates of Live Birth,Death,Marriage and Islam Conversion


Frontline Service : YesResponsible Office: Office of the City Civil RegistrarRequirements: Duly accomplished request slips for birth,death and marriage certificatesFees: P35.00 for local purposes

P75.00 for abroad purposes


(minutes)

1The client/s fill out the request form/slip and submit to the front desk personnel.

√

Elgie Narra/Francisco Livara/Monique

Flores/Jelord Mananghaya

5

2The staff verifies the request at the computer/registry book if the document is available or not.

Evita Christie B. Macasieb/Elgie Narra/Francisco Livara/Monique


3 to 20

The office issues certified true copy or transcriptions of document/s for different personal uses such as: school purpose/s, passporting, employment, claims/loans


3

If the document is AVAILABLE, the client is requested to pay at the City Treasurer's Office and present the Official Receipt to the LCR staff for the issuance of the document requested. The staff also requests the client/s to sign the logbook.

√

Elgie Narra/Francisco Livara/Monique


5

4

If the document is NOT AVAILABLE, the client/s is advised to request the same at the NSO for further verification. If the document is AVAILABLE at the NSO, the client is requested to present the NSO copy at the LCRO for verification. If the document is NOT AVAILABLE at NSO, the interested party/ies is advised to apply for delayed registration and give the checklist necessary for filing delayed registration.

√ Maria Theresa P. Sison 5

5The CCR or his authorized staff signs the document to be issued.

Reynaldo R. Castro/Lovely D. Milles

2

6The staff issues the requested document to the client/s.

Helen B. Mesa/Elgie Narra/Francisco

Livara/Monique Flores1


Service Code: 11.3

Service Name: Application for Marriage License



Responsible Office: Office of the City Civil RegistrarRequirements:

1 Duly accomplished Application form for Marriage LicenseBirth/Baptismal CertificateCommunity Tax Certificate (cedula)Consent of Parents (for 18-20 years old)Advice upon intended marriage signed by the parents (for 21-24 years old)Attend pre-marriage counseling seminarsCENOMAR (Certificate of No Marriage Record) issued by PSAThree (3) copies of latest picture together (2R-Landscape)

If widow/widower, submit the Death Certificate of husband/wife

Fees: Application for Marriage License: P150.00Marriage Counseling Seminar: P20.00

Couples who are of legal age (18 and above) must apply for a marriage license before they could enter into a marriage ceremony.

If foreigner, submit Certificate of No Legal Impediment to Contract Marriage and Divorce Papers if applicable

If annuled, submit Court Decree and Certified True Copy of Marriage Certificate with annotation of annulment


(minutes)

Query Stage

1Applicants are advised to fill-out the marriage application form for Marriage License. √

Lovely D.Milles/Evita Christie B. Macasieb

20

2The staff reviews the application form and interviews the applicants as to the veracity of facts presented.

√Lovely D.Milles/Evita Christie B. Macasieb

10

3The staff explains the checklist/ requirements that the applicants should comply with.


5

4

The receiving staff accepts and reviews the submitted requirements and if found complete, staff advises applicants to pay at the treasurer's office. If found not complete, refer to step No.3 from the query stage.


10

5

The staff registers the application in the proper registry book, writes the marriage license and prepares and posts the notice/s at the bulletin board for ten (10) calendar days and mail said notice/s to concern LCROs.

Lovely D. Milles 5

6

The CCR signs the Marriage License on the 11th day. As the client claims the license, the staff issues the signed Marriage License and gives necessary instruction to the couples.

√Reynaldo R.

Castro/Lovely D. Milles

5



Service Code: 11.4Service Name: IV. DELAYED REGISTRATION OF LIVE BIRTH,DEATH, FETAL DEATH & MARRIAGEService Description:

Frontline Service: YES

Responsible Office: Local Civil Registry Office

Requirements: 1. Duly accomplished Birth/Marriage/Death Forms

For Birth1. Joint affidavit of disinterested persons

2. Certified True Copy of Marriage Certificate (if marriaed)

3. Baptismal Certificate

4. Certified True Copy of Voter's Registration Record issued by the COMELEC

5. School Record (Form 137, School Permanent Record)

6. Insurance Policy/ Member's Record

7. Member's Record (SSS, GSIS, PhilHealth)

8.Service Record

9. Medical Records/ Immunization Record

10. Barangay Certification (for 7 yrs. old and below)

11. Visa Application

12. Driver's License

13. Negative Certification from PSA

14. Other public/ private documents

15. Community Tax Certificate (CEDULA)

For Death1. Joint affidavit of disinterested persons

2. Barangay Certification


The general public is obliged to register their vital events for file, record-keeping and statistical purposes if both the local civil registry and PSA (Philippine Statistics Authority) certify that there is/are no record/s available.

4. Death Certificate issued by the church (if applicable)

5. Picture of LAPIDA


For Marriage with Original Copy of Marriage Contract1. Affidavit of Delayed Registration of Marriage Contract

2. Affidavit of Reconstructed Marriage Contract

3. Affidavit of Solemnizing Officer


5. Certificate of Marriage issued by the sect where the marriage was solemnized

6. Original copy of Marriage Contract


For Marriage without Original Copy of Marriage Contract1. Affidavit of Delayed Registration of Marriage Contract

2. Affidavit of Reconstructed Marriage Contract

3. Affidavit of Solemnizing Officer

4. Negative Certification from PSA5. Certificate of Marriage issued by the sect where the marriage was solemnized6. Original copy of Marriage Contract7. Affidavit of Wedding Witnesses8. Birth Certificate of Children (at least three)10. Community Tax Certificate (CEDULA)

CLIENT EMPLOYEE

1Submission of the complete requirements as required by the LCR X MARIA THERESA P.

SISON2


SUBMISSION OF REQUIREMENTS


2

The LCR staff reviews the submitted documents, if found complete, the application is accepted.

MARIA THERESA P. SISON

10

3

The staff prepares the document and let the client sign the affidavit of delayed registration at the back portion of the document. The client/s is advised to return after ten (10) calendar days after the posting period.


15

4

The staff post the Certificate of Live Birth, Certificate of Marriage, Certificate of Death, Certificate of Fetal Death for ten (10) calendar days at the bulletin board.


1

5

On the 11th day the staff desgnates the registry number and indicates the date of registration.


5

6The Civil Registrar receives and affixes his signature on the document.

REYNALDO R. CASTRO/LOVELY D.

MILLES 2

7

The receiving staff issues the now registered owner's copy of the document and gives necessary instruction.


5

SIGNING OF DOCUMENT

ISSUANCE

REVIEW, INTERVIEW AND ACCEPTANCE

PREPARATION OF THE DOCUMENT

POSTING

REGISTRATION


Service Code: 11.5Service Name: V. REGISTRATION OF COURT ORDER

Service Description: The general public is obliged to register their vital events for file, record-keeping and statistical purposes



Requirements: 1. Certificate of Finality issued by the court2. Certificate of Decision issued by the court3. Certificate of Petition issued by the court4. Certificate of Verification and Order issued by the court

CLIENT EMPLOYEE

1

The receivig staff accepts and reviews the submitted Court Decree. * If the Court Decree was issued by the Regional Trial Court of other City/ Municipality, the document will be verified and sent back to the issuing Civil Registrar for confirmation of the authenticity of the document.

LOVELY MILLES

10

2

If found to be complete, the receiving staff will receive and register the documents in the Register of Court Order/ Decree

LOVELY MILLES

10

3Clients are advised to pay at the City Treasurer's Office. X


RECEIVE AND REVIEW

REGISTRATION

PAYMENT OF THE DOCUMENT

Steps Description

Responsible Persons

4

Prepares Certificate of Registration and Certificate of Authenticty, photocopy and stamps the documents and put remarks/

LOVELY MILLES

40

5

After presenting the official receipt for the issuance of a Certificate of Registration and Certified True Copy of the document the Civil Registrar

ff

REYNALDO R. CASTRO/LOVELY

MILLES10

6

The receiving staff issues the document to the client and gives necessary instruction. LOVELY MILLES

5

ISSUANCE OF THE DOCUMENT


SIGNING OF DOCUMENT

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 11.6

Service Name: VI. REGISTRATION OF LEGAL INSTRUMENT

Service Description: The general public is obliged to register their vital events for file, record-keeping and statistical purposes



Requirements: FOR LEGITIMATION

1. Affidavit of legitimation duly executed by both parents of the child

2.Five (5) copies of Certified True Copy of Certificate of Marriage of Original PSA copy of Marriage (SECPA)

of parents of child;

3. Original Copy of Certificate of Marriage Record (CENOMAR) of parents of the child

4. Birth Certificate of the child

FOR AUSF

1. Affidavit to use the surname of the father

2. Birth Certificate of the child

FOR ADMISSION OF PATERNITY

1. Affidavit of Admission of Paternity2. Birth Certificate of the child

CLIENT EMPLOYEE

1

Submission of the complete requirements as required by the LCR Staff.

X

LOVELY MILLES / MARICAR

NENING/EVITA CHRISTIE B. MACASIEB

3

SUBMISSION OF THE DOCUMENT

Steps Description

Responsible PersonsTime to Complete

(minutes)

2

The receiving staff accepts and reviews the submitted documents.


NENING/EVITA CHRISTIE B. MACASIEB 10

3

If found to be complete the receiving staff will register the documents in the Register of Legal Instruments.



4

Prepares Certificate of Registration, photocopy the documents and put remarks/annotations in the Civil Registry document.



5

Clients are advised to pay at the City Treasurer's Office.

X


NENING/EVITA CHRISTIE B. MACASIEB

5

6

After presenting the official receipt for the issuance if a Certificate of Registration and Certified True Coy of the document the Civil Registrar signs the documents.


MILLES

5

7

The receiving staff issues the document to the client and gives necessary instruction.



ISSUANCE OF THE DOCUMENT

REVIEW AND RECEIVE

REGISTRATION OF THE DOCUMENT



SIGNING OF THE DOCUMENT

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 11.7Service Name: VII. PROCESSING OF SUPPLEMENTAL REPORTService Description: Supplement by adding information in the registered birth,death and marriage certificates with missing entries Frontline Service: YESResponsible Office: Local Civil Registry OfficeRequirements: 1. Affidavit of Supplemental Report of the missing entries in the Certificate of Live Birth/

Certificate of Marriage/ Certificate of Death.

CLIENT EMPLOYEE

1The staff reviews the application form and interviews the applicants as to the veracity of facts presented.


NENING/JORELEN PASCUA/MERLINDA

RAMISCAL/EVITA CHRISTIE B. MACASIEB

10

2 The staff explains the requirements that the applicant should comply.




5

3

The receiving staff accepts and reviews the submitted requirements and if found complete the applicants are advised to pay at the Treasurer's Office and if not refer to Step #2.




10

REVIEW AND INTERVIEW

EXPLANATION OF REQUIREMENTS

ACCEPTANCE AND REVIEW OF THE REQUIREMENTS

Steps Description

Responsible Persons Time to Complete (minutes)

4 Clients are advised to pay at the City Treasurer's Office. X




5

Prepares the civil registry document needed for supplemental report, photocopy the documents and *put annotations in the Civil Registry document. Note: annotations cannot be processed if there are more than two omitted entries for supplemental report. For OCRG approval first.




30

6

After presenting the official receipt for the issuance if a Certificate of Registration and Certified True Coy of the document and the Civil Registrar or his authorized staff signs the document.


MILLES 3

6The receiving staff issues the document to the client and gives necessary instruction.




5ISSUANCE OF THE DOCUMENT



SIGNING OF THE DOCUMENT

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 11.8Service Name: VIII. PETITION FOR CORRECTION OF CLERICAL ERROR IN THE COLB, COM & CODService Description: Correction of Erroneous Entries in the COLB/COM or CODFrontline Service: YESResponsible Office: Local Civil Registry OfficeRequirements: 1. Baptismal Certificate

2. Voter's Registration Record3. School Record/ Diploma4. Marriage Certificate5. Passport6. Civil Registry Records of Ascendants/Descendants7. Employment Records8. Membership Record (GSIS, SSS, PhilHealth)

Fees: P1,000.00

CLIENT EMPLOYEE

1

The receiving staff determines whether the document to be corrected is covered by R.A. 9048/R.A. 10172. If covered, requirements for the petition are li t d

JORELEN PASCUA/MERLINDA

RAMISCAL10 to 15

2

Upon completion of the requirements, the petitioner submits the same to the staff in-charge. NOTE: Only the document owner or the direct relatives of the document owner may apply for the petition, otherwise a Special Power of Attorney is needed


RAMISCAL

10 to 15

EXAMINATION OF DOCUMENTS FOR CORRECTION

FILING OF THE PETITION BY THE PETITIONER/ APPLICANT

Steps Description

Responsible PersonsTime to Complete

(minutes)

3

Upon receipt of the petition, the petitioner is advise to pay the required filing fee of One Thousand Pesos (P1,000.00) plus ICT fee at the Treasurer's office.


RAMISCAL

10 to 15

4

The LCR staff prepares the petition and the petitioner reviews and signs the petition. JORELEN

PASCUA/MERLINDA RAMISCAL

15

5

The CCR reviews and subscribes the filed petition.

REYNALDO R. CASTRO

5

6

The LCR staff records the petition in their registry book

JORELEND PASCUA/ MERLINDA RAMISCAL

3

PAYMENT OF THE NECESSARY FEES

PREPARATION OF PETITION

FINAL REVIEW OF THE PETITION

RECORDING OF PETITION

7

The Notice of Posting is properly posted at the bulletin board for 10 calendar days.


RAMISCAL

3

8

After the lapse of 10 calendar day posting, the LCR staff prepares the decision for signature by the CCR. JORELEN

PASCUA/MERLINDA RAMISCAL/ REYNALDO

R. CASTRO

159 Upon approval of the petition by the

JORELEN

5

10If the Petition was affirmed by the OCRG the LCR Staff now prepares the Certificate of Finality and the


RAMISCAL/ REYNALDO 30 to 60

11

The petitioner is notified thru call or text that the Certificate of Finality is now available upon payment of the prescribed fees at the Treasurer's office.


RAMISCAL/ REYNALDO R. CASTRO 5

12

Upon payment of the prescribed fee for the Certifcate of Finality at the Treasurer's Office, the Certificate of Finality is now issued to the applicant/ petitioner for the request of SECPA (Security Paper) with annotation at PSA, East Avenue, Quezon City.


RAMISCAL/ REYNALDO R. CASTRO

60 to 120

NOTICE OF POSTING

PREPARATION OF DECISION AFTER 10 CALENDAR DAYS

APPROVAL OF THE PETITION BY

PETITION IS AFFIRMED BY OCRG

NOTIFY PETITIONER VIA PHONE CALL / TXT

ISSUANCE OF CERTIFICATE OF FINALITY W/ ATTACHMENTS FOR NSO REQUEST OF SECPA WITH ANNOTATION

13

If the petition was impugned by the OCRG, the petitioner is immediately informed to report at the Office of the Civil Registrar for the preparation of "MOTION FOR RECONSIDERATION" and presentation of additional documents needed to be submitted to the OCRG within 15 days upon receipt.



30

14

After receiving the affirmed Motion for Reconsideration of the impugned petition the receiving staff now proceed to Step 8, 9 & 10


RAMISCAL

30

*IMPUGNED PETITION

AFFIRMATION OF IMPUGNED PETITION


Service Name:

Service Description: Correction of Erroneous Entries in the COLB



Requirements: 1. Birth Certificate (LCRO & NSO Copy)

2. Police Clearance

3. NBI Clearance

4. Employment Clearance, if employed; Affidavit of Non-employment, if not

5. Affidavit of Publication (Publication in any local newspaper for two (2) consecutive weeks)

6. Medical Certificate (issued by a Government Physician)

7. Medical Record, if non, Affidavit of No Medical Record

8. Earliest School Record

9. Baptismal Certificate

OTHERS:

a) Voter's Affidavit / Registration

b) Marriage Contract

c) SSS, GSIS or Employment Recordsd) Driver's Licensee) Passportf) Birth Certificate of Children

e) Community tax Certificate (CEDULA)

Fees: P3,000.00 + publication fee

XI. PETITION FOR CHANGE OF FIRST NAME IN THE CERTIFICATE OF LIVE BIRTH/ CORRECTION OF SEX (GENDER) AND DATE OF BIRTH (MONTH & DAY ONLY)

CLIENT EMPLOYEE

1

The receiving staff determines whether the document to be corrected is covered by R.A. 9048/R.A. 10172. If covered, requirements for the petition are listed.


RAMISCAL

10 to 15

2

Upon completion of the requirements, the petitioner submits the same to the staff in-charge. NOTE: Only the document owner or the direct relatives of the document owner may apply for the petition, otherwise a Special Power of Attorney is needed.


RAMISCAL

10 to 15

3

Upon receipt of the petition, the petitioner is advise to pay the required filing fee of Three Thousand Pesos (P3,000.00) plus ICT fee at the Treasurer's office.


RAMISCAL

10 to 15


EXAMINATION OF COLB FOR CHANGE OF FIRST NAME



Steps Description

Responsible Persons

4

The LCR staff prepares the petition and the petitioner reviews and signs the petition.


RAMISCAL

15

5 The CCR reviews and subscribes the filed petition.

REYNALDO R. CASTRO 5

6The LCR staff records the petition in their registry book


RAMISCAL 3

7

The Notice of Posting is properly posted at the bulletin board for 10 calendar days and the Notice for Publication is forwarded to the local newspaper for the required 2 consecutive weeks of publication.


RAMISCAL

10

8

After the lapse of 10 calendar day posting and 2 weeks publication, the LCR staff prepares the decision for approval and signature of the CCR.


RAMISCAL/ REYNALDO R. CASTRO 15

9

Upon approval of the petition by the CCR, the copy of the OCRG is mailed thru express mail, the original copy is kept by the City Civil Registry Office and the third (3rd)copy given to the petitioner.



5


NOTICE OF POSTING AND PUBLICATION

PREPARATION OF DECISION AFTER 10 CALENDAR DAYS

APPROVAL OF THE PETITION BY THE CCR & TRANSMITTAL OF APPROVED PETITION TO THE OCRG.



10

If the Petition was affirmed by the OCRG the LCR Staff now prepares the Certificate of Finality and the proper ANNOTATION on the corrected document for signature of the CCR.



30 to 60

11

The petitioner is notified thru call or text that the Certificate of Finality is now available upon payment of the prescribed fees at the Treasurer's office.


RAMISCAL5

12

Upon payment of the prescribed fee for the Certifcate of Finality at the Treasurer's Office, the Certificate of Finality is now issued to the applicant/ petitioner for the request of SECPA (Security Paper) with annotation at PSA, East Avenue, Quezon City.



60 to 120

13

If the petition was impugned by the OCRG, the petitioner is immediately informed to report at the Office of the Civil Registrar for the preparation of "MOTION FOR RECONSIDERATION" and presentation of additional documents needed to be submitted to the


RAMISCAL

30

14

After receiving the affirmed Motion for Reconsideration of the impugned petition the receiving staff now proceed to Step 8, 9 & 10


RAMISCAL60

ISSUANCE OF CERTIFICATE OF FINALITY W/ ATTACHMENTS FOR NSO REQUEST OF SECPA WITH ANNOTATION

*IMPUGNED PETITION

AFFIRMATION OF IMPUGNED PETITION

*NOTE: No Migrant Petition will be accepted for CORRECTION OF SEX/GENDER


NOTIFY PETITIONER VIA PHONE CALL / TXT


Service Name:

Service Description: Correction of Erroneous Entries in the COLB/COM/COD



Requirements: 1. Baptismal Certificate2. Voter's Registration Record3. School Record/ Diploma4. Marriage Certificate5. Passport6. Civil Registry Records of Ascendants/Descendants7. Employment Records8. Membership Record (GSIS, SSS, PhilHealth)

Fees: P1,000.00 + Service Fee (P500.00)

CLIENT EMPLOYEE

1

The receiving staff determines whether the document to be corrected is covered by R.A. 9048/R.A. 10172. If covered, requirements for the petition are


RAMISCAL10 to 15

2

Upon completion of the requirements, the petitioner submits the same to the staff in-charge. NOTE: Only the document owner or the direct relatives of the document owner may apply for the petition, otherwise a Special Power of


RAMISCAL10 to 15

X. MIGRANT PETITION FOR CORRECTION OF CLERICAL ERROR S IN THE COLB, COM, & COD

Description Responsible Persons Time to Complete (minutes)

EXAMINATION OF DOCUMENTS FOR CORRECTION


Steps

3

Upon receipt of the petition, the petitioner is advise to pay the required filing fee of One Thousand Pesos (P1,000.00) plus ICT fee at the Treasurer's office.


RAMISCAL10 to 15

4The LCR staff prepares the petition and the petitioner reviews and signs the petition.


RAMISCAL15

5

The CCR reviews and subscribes the filed petition. REYNALDO R.

CASTRO 5

6The LCR staff records the petition in their registry book


RAMISCAL3

7The Notice of Posting is properly posted at the bulletin board for 10 calendar days.


RAMISCAL3

8The LCR staff transmitts the petition to the Civil Registry Office where the document was recorded.


RAMISCAL10

9

After posting the Record Keeping Civil Registry approves on the petition and transmit the same to OCRG.

RKCR (Record Keeping Civil Registry)

10

If the Petition was affirmed by the OCRG the LCR Staff of the RKCR now prepares the Certificate of Finality and the proper ANNOTATION on the corrected document for signature of the Civil


11

The RKCR transmits the Certificate of Finality to the Petition Receiving Civil Registry (LCR, Alaminos City).


12The LCR staff issues the affirmed migrant petition to the client and gives necessary instruction.


RAMISCAL60 to 120


NOTIFY / TRANSMIT CERTIFICATE OF FINALITY

RELEASED OF AFFIRMED PETITION




NOTICE OF POSTING

FORWARDING OF PETITION TO RKCR

TRANSMIT PETITION TO OCRG WITHIN 10 DAYS/ RKCR


13

If the petition was impugned by the OCRG, the petitioner is immediately informed to report to the Office of the Civil Registrar for the preparation of "MOTION FOR RECONSIDERATION" and presentation of additional documents needed to be submitted to the OCRG within 15 days upon receipt.


Refer to step 8,9 and 10, 11 and 12

*NOTE: IF PETITION IS IMPUGNED

TRANSMITTAL TO RKCR


Service Code: 11.11Service Name: XI. APPLICATION FOR PHILIPPINE STATISTICS AUTHORITY SECURITY PAPER Service Description: Request for PSA Security Copy of COLB, COM and COD thru the Batch Request Entry SystemFrontline Service: YESResponsible Office: Local Civil Registry OfficeRequirements: Duly accomplished application request form for Security Paper of COLB, COM and COD

CLIENT EMPLOYEE

1

Applicants are advised to fill-out the proper request form MARICAR

NENING/GEMMA OCAMPO

5

2

The staff screens / reviews the request slip. MARICAR

NENING/GEMMA OCAMPO

5

3The requester is adviced to pay the service fee at the CTO

MARICAR NENING/GEMMA

OCAMPO

4

The receiving staff accepts the request and PSA request payment. LCR staff issues temporary receipt/acknowledgment slip.


OCAMPO3

5The staff encodes the request in the database system.


OCAMPO 1

6The LCR staff prepares the transmittal and submission slip


OCAMPO 3

ACCEPTANCE OF REQUEST

BATCHING OF REQUEST IN THE BREQS SYSTEM

TRANSMITTAL

Description

Responsible Persons Time to Complete (minutes)

QUERY

REVIEW AND INTERVIEW

PAYMENT

Steps

7

The LCR staff brings the document to PSA Calasiao, Pangasinan for submisssion and pick-up of previous request.


OCAMPO

4The LCR releases the requested document (usually after 2 to 3 weeks from date of request).

HELEN MESA/MARICRIS

TANDA 5

SUBMISSION AT THE PSA SERVICING OUTLET

RELEASING


Service Code: XI. DIGITAL ARCHIVING OF CIVIL REGISTRY DOCUMENTS


Frontline Service: NO


Requirements:

CLIENT EMPLOYEE

1LCR staff prepares and grooms the document for scanning.

EVITA CHRISTIE B. MACASIEB 3

2The staff scans the civil registry documents

FRANCISCO LIVARA1

3

The staff encodes the civil registry documents for proper archiving and for easy access and issuance of civil registry documents

EVITA CHRISTIE B. MACASIEB/ JELORD

MANANGHAYA1 to 2

Digital Archiving of Civil Registry documents for easy access and issuance of civil registry documents and for statistical purpose/s.

Description Responsible Persons Time to Complete

(minutes)

GROOMING

SCANNING

ENCODING

Steps


Service Code: 12.1Service Name: Accessing Internet ServicesService Description The use of computer/ internet for an hour by library clientelesFrontline Service: YesResponsible Office: City LibraryRequirements: School ID, any Valid ID Cards

Fees: No Fee

Client Employee

1 Inquire about computer availability 1 Ms. Gay Garcia

1 min.

2 Register in the logbook / 1 min.

3 Proceed to computer area / 1 min.




Service Code: 12.2Service Name: Applying for a NEW Library CardService Description Availment of library card for use in borrowing books.Frontline Service: YesResponsible Office: City LibraryRequirements: 2 pictures (1x1)

Guarantor (must be permanent LGU employee)Fees: Php20.00

Client Employee

1 Accomplish application form to be signed by a guarantor preferably a permanent employee. You will, then, be issued a library card.

/ Mrs. Rowena D. Cabanilla

1 min.

Steps Description

Responsible PersonsTime to

complete(minutes)


Service Code: 12.3Service Name: Applying for a LOST Library CardService Description Availment of a replacement for lost library cardFrontline Service: YesResponsible Office: City LibraryRequirements: 2 pictures (1x1)

Guarantor (must be permanent LGU employee)Fees: Php50.00

Client Employee

1 Accomplish application form to be signed by a guarantor preferably a permanent employee. You will, then, be issued a replacement library card.

/ Mrs. Rowena D. Cabanilla

1 min.

Steps Description

Responsible PersonsTime to

complete(minutes)


Service Code: 12.4Service Name: Doing Research/ Browsing Through Library MaterialsService Description The use of books through browsing & research works.Frontline Service: YesResponsible Office: City LibraryRequirements: School ID, any Valid ID Cards

Fees: No Fee

Client Employee1 Present an identification card you will then, can use

the library materials1 Mrs. Virgie E.

Aquino2 Use the card catalog and the City Library Reader’s

library guide in looking for books/ 2 mins.

3 You make also request for more information from the City Librarian and/or any library personnel

1 min.



Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 12.5Service Name: Borrowing & Checking out of books/ non-book materialsService Description To avail the use of books and non-book materialsFrontline Service: YesResponsible Office: City LibraryRequirements: School ID, PRC, Driver License, Passport or any valid IDsFees: No Fee

Client Employee1 Fill up borrower’s slip for any books to read or to borrow 1 Reference Section

Ms. Bethwen C. Dichoso

Circulation SectionMrs. Rowena C. Cabanilla

Filipiniana & Children’s SectionMrs. Virgie E. Aquino

1 min.

2 For xerox purposes, fill up xerox slip for a book you need to check out

/ 1 min.

3 Fill up book card found at the back of the book / 2 mins.

4 Present and leave your ID to the section in-charge in borrowing a book

/ 3 mins.

5 Library in-charge checks the books. You will then be informed about the date when the book (fiction/pocketbook) is to be returned. The book is then released.

/ 4 min.




Service Code: 13.1Service Name: Providing Press Release to MediaService Description Providing timely and accurate press release about programs, projects, events and other activities of the city government.Frontline Service: YesResponsible Office: City Information OfficeRequirements: Duly Accomplished request form

Client Employee1 Fill up the press release request form for

recommendation and approval of the City Mayor and/or the City Administator.

Media Nejemias Racho/Ramil Rapues

15 mins.

2 Filing of duly accomplished request forms for future reference and monitoring.

Jinea Joy Domingo

5 mins.

3 Writes press release for publications. Ramil Rapues




Service Code: 13.2Service Name: Guesting with "Alaminos City para sa Lahat" Radio ProgramService Description

Frontline Service: YesResponsible Office: City Information OfficeRequirements: Duly Accomplished Guesting Schedule Slip

Client Employee1 Fill up guesting schedule slip for confirmation. General

PublicEleanor T. Bruno

10 mins.

2 Monthly preparation of radio program schedule for the approval of ICAS.

Eleanor T. Bruno



This serves as an avenue in discussing current issues and advocacies of the city. It also provides interaction between the city and the community


Service Code: 13.3Service Name: Documentation

Service DescriptionFrontline Service: YesResponsible Office: City Information Office

Requirements:

Client Employee1 Fill up documentation request form for

recommendation and approval of the City Information Officer.

Media Venus Balgua/Eleanor Bruno

5 mins.

2 Filing of duly accomplished documentation request forms for future reference and monitoring.

Jinea Joy Domingo

3 mins.

3 Coordinate with requesting office and proceed to documentation.

Ramil Rapues/Jinea Joy Domingo

depends on the duration of the program/activity

to be documented

4 Select pictures for uploading to the official Facebook Account of the city and flashing over the LED display.

Ramil Rapues 30 mins.-1hour



In charge of documenting events undertaken by the Local Government Unit, Government Line Agencies, NGOs and other stakeholders

Request documentation through personal appearance or phone call of the department/office in charge of the event/program


Service Code: 13.4Service Name: Request for tarpaulin/program lay-out

Service DescriptionFrontline Service: YesResponsible Office: City Information Office

Requirements:

Client Employee1 Fill up request form for recommendation and

approval of the City Information Officer.Dept./Off

icesVenus Balgua/Eleanor Bruno

5 mins.

2 Filing of duly accomplished documentation request forms for future reference and monitoring.

Jinea Joy Domingo

3 mins.

3 Prepare tarpaulin/program design James Sison Estrella

30 mins.-1hour

4 Final checking by the requesting office for printing by the MIS.

20 - 30 mins.

Design tarpaulin/program lay-out for different events and activities of the city

Request tarpaulin/program design through personal appearance or phone call of the department/office in charge of the event/program




Service Code: 13.5Service Name: Assisting Job Seekers in Applying for Local and Overseas Employment OpportunitiesService DescriptionFrontline Service: YesResponsible Office: Public Employment Service OfficeRequirements: Duly Accomplished dio-data/curriculum vitae/resume

Client Employee1 Accepts/files duly accomplished bio-data/curriculum

vitae/resume for possible hiring.General Public

Nejemias Racho

3 mins.

2 Files duly accomplished bio-data/curriculum vitae/resume for future reference.

Jinea Joy Domingo

3 mins.

3 Encodes data of accomplished bio-data/curriculum vitae/resume for Skills Registry System initiated by the DOLE for possible employment opportunities.

5 mins.





Service Code: 14.1Service Name: Accessing Information about the City thru the On-Line City Indicator Management System (OLCIMS)

Frontline Service : YesResponsible Office: CPDORequirements:

1 Duly Accomplished OLCIMS Data Request Form 2 Valid ID3 Enrollment in the PIS , if not yet enrolled

Fees:


1 Request for OLCIMS Data Request Form √ Rhea Castro 1 minute2 Accomplishing OLCIMS Data Request Form √3 Client Submits Filled-up PIS Data Capture Form √ Rhea Castro 1 minute4 Record to Logbook Rhea Castro 1 minute5 Accessing OLCIMS √ Manuel Hernaez6 Taking Notes Rhea Castro


Responsible Persons

Client Employee

The City Planning and Development Office collates and store various information about the City. Information ranges from socio-economic data, development plans, maps, land use, and other information which are available to the general public uponrequest. This can be accessed via the On-Line Indicator Management System deployed at the City Planning and DevelopmentOffice.

Steps Description


Service Code: 14.2Service Name: Requesting Hard Copy from On-line City Indicator Management System (OLCIMS).


Responsible Office: CPDO

Requirements:1 Duly Accomplished OLCIMS Data Request Form 2 Valid ID3 Enrollment in the PIS , if not yet enrolled

Fees:Time to complete

(minutes)1 Request for OLCIMS Data Request Form √ Rhea Castro 1 minute2 Accomplishing OLCIMS Data Request Form √3 Submission of OLCIMS Data Request Form √ Rhea Castro4 Record to Logbook Rhea Castro 5 minutes5 Verification of Availability of Data √ Manuel Hernaez 5 minutes6 Preparation of POF Rhea Castro 2 minutes7 Payment Rhea Castro8 Printing and Issuance of Hard Copy Manuel Hernaez 5 minutes


Responsible Persons

Client EmployeeDescription Steps

The City Planning and Development Office collates and store various information about the City. These information can be accessedthru the On-Line City Indicator Management System deployed at the City Planning and Development Office. Researchers can requestfor hard copy using the OLCIMS Data Request Form .

Citizens Charter Services Design Template


Service Code: 15.1Service Name: Enrollment in the Personal Information System.Service Description:

Frontline Service : YesResponsible Office: MISRequirements:

1 Duly accomplished PIS Data Capture Form 2 Valid ID Card of the Client with photo to facilitate verification

Fees: NONETime to complete(minutes)

1 Requests for a PIS Data Capture Form √ 12 Fills Up the PIS Data Capture Form √ 43 Client Submits Filled-up PIS Data Capture Form √ 14 Staff in-charge encodes data in the PIS Database Jay Arr/Michael/Joy 105 if ok, enroll picture and thumbprint √ Jay Arr/Michael/Joy 2

Responsible Persons


The general public is encourage to enroll in the PIS to facilitate availment of services being provided by the City. It involves data capture of basic information of the City's client, including digital photo and biometric which will be stored in the City's database. This will be done only once upon personal appearance of the client.


Service Code: 15.2Service Name: Enrollment in the Personnel Information System-By Representation

Frontline Service : YesResponsible Office: MISRequirements: Duly accomplished PIS Data Capture Form by the Client

Valid ID Card of the Client to facilitate verification One colored 2"x2" picture of the ClientPIS Enrollment of the Client's Representative, if not yet enrolledLetter of Authorization of the Client to enroll in the PIS

Fees: NONETime to complete(minutes)

1 Request for PIS Data Capture Form √ Jay Arr/Michael/Joy 1 minute2 Accomplishing PIS Data Capture Form √ Jay Arr/Michael/Joy3 Submission of PIS Data Capture Form √ Jay Arr/Michael/Joy4 Encoding of Data Jay Arr/Michael/Joy 5 minutes5 Verification of Recorded Data √ Client's Representative 5 minutes6 Photo Enrollment Jay Arr 2 minutes


Responsible Persons

Client Employee

The general public is encourage to enroll in the PIS to facilitate availment of services being provided by the City. Itinvolves data capture of basic information of the City's clients, including digital photo and biometrics which will bestored in the City's database. This will be done only once and is available to clients that are indisposed.

Description Steps


Service Code: 15.3Service Name: Updating information in the Personnel Information System


PIS Enrollment of the Client's Representative, if not yet enrolledFees: NONE


1 Request for PIS Record Update Form √ Jay Arr/Michael/Joy 1 minute2 Accomplishing PIS Record Update Form √ Jay Arr/Michael/Joy 1 minute3 Submission of PIS Data Capture Form √ Jay Arr/Michael/Joy4 Encoding of Data Jay Arr/Michael/Joy 10 minutes5 Verification of Recorded Data √ Client's Representative6 Photo Enrollment Jay Arr/ 1 minute


Responsible Persons

Client Employee

This service is available to clients who wish to update their information captured in the Personnel InformationSystem personally or thru the clients representative.

Steps Description


Service Code: 15.4Service Name: Personal Enrollment in the Personnel Information System


Valid ID Card of the Client to facilitate verification Fees: NONE


1 Request for PIS Data Capture Form √ Jay Arr/Michael/Joy 1 minute2 Accomplishing PIS Data Capture Form √ Jay Arr/Michael/Joy 1 minute3 Submission of PIS Data Capture Form √ Jay Arr/Michael/Joy4 Encoding of Data Jay Arr/Michael/Joy 10 minutes


Responsible Persons

Client Employee

The general public is encourage to enroll in the PIS to facilitate availment of services being provided by theCity. It involves data capture of basic information of the City's clients, including digital photo and biometricswhich will be stored in the City's database. This will be done only once upon personal appearance of the client.

Steps Description



Service Code: 16.1Service Name: PRE-AUDIT SERVICES FOR PAYMENT OF TRAVELLING EXPENSESService Description:


Responsible Office: OFFICE OF THE CITY ACCOUNTANT

Requirements:1 Disbursement Voucher for transaction amounting to more than P1,000.002 Petty cash voucher for transaction amounting to less than P1,000.003 Obligation request4 Travel Order ( Original copy)5 Itinerary of travel6 Communication (for trainings & seminars)

Fees:

1Obligate transactions in the Registry of Appropriation, Allotment & Obligation Dev't Fund, Non-Office ,Continuing Appropriations Ma. Rizalyn T. Martinez 2 minutes Executive, Legislative, SEF obligations Dennis C. Bembo 2 minutes

2 Pre-Audit of transactions - Check the completeness and accuracy of supporting documents a. Disbursement vouchers Jerrick Pañgan/Shela Grace Perez 15 minutes b. Petty Cash Expenses (General Fund, HINP) Rowena C. Aglibot 15 minutes c. Disbursement vaouchers Jerrick Pañgan/Shela Grace Perez 10 minutes

3Certify as to completeness of supporting documents and allotment obligated Emelyn Acosta 5 minutes

Steps Description

Time to complete (minutes)

Responsible Persons

Client Employee



Service Code: 16.2Service Name: PRE - AUDIT SERVICES FOR CASH ADVANCE - TRAVELService Description:



Requirements:1 Disbursement Voucher 2 Obligation request3 Travel Order ( photo copy)4 Itinerary of travel (estimate)5 Communication - photocopy (for trainings & seminars)

Fees:

1Obligate transactions in the Registry of Appropriation, Allotment & Obligation Dev't Fund, Non-Office, Continuing Appropriations Ma. Rizalyn T. Martinez 2 minutes Executive, Legislative, SEF obligations Dennis C. Bembo 2 minutes

2 Pre-Audit of transactions - Check the completeness and accuracy of supporting documents a. Disbursement vouchers Jerrick Pañgan/Shela Grace Perez 15 minutes


Steps Description Time to complete (minutes)

Responsible Persons

Client Employee



Service Code: 16.3Service Name: PRE - AUDIT SERVICES FOR LIQUIDATION OF CASH ADVANCE FOR TRAVELService Description:Frontline Service : YesResponsible Office: OFFICE OF THE CITY ACCOUNTANTRequirements:

1 Liquidation report2 Obligation request3 Travel Order (original copy)4 Itinerary of travel (detailed computation of actual expenses)5 Certificate of travel completed6 Certificate of appearance/participation7 Communication (for trainings and seminars)8 Travel fare tickets9 Official Receipts/cash invoices of expenses for meals (original copy)

(not needed if per diem is claimed)10 Hotel Accommodation official receipts/cash invoices (original copy)

(not needed if per diem is claimed)11 Certification that expenses are necessary by Head of Agency if the

expenses exceed the allowed per diems12 Terminal Report (for seminars, conferences and meetings)

Fees:

1Obligate transactions in the Registry of Appropriation, Allotment & Obligation Dev't Fund, Non-Office, Continuing Approprations Ma. Rizalyn T. Martinez 2 minutes Executive, Legislative, SEF obligations Dennis C. Bembo 2 minutes

2 Pre-Audit of transactions - Check the completeness and accuracy of supporting documents a. Liquidation report Jerrick Pañgan/Shela Grace Perez 20 minutes


Responsible Persons

Client Employee


Responsible Persons

Client Employee




Service Code: 16.4Service Name: PRE - AUDIT SERVICES FOR PAYMENT OF GASOLINE CONSUMPTIONService Description:



Requirements:1 Disbursement Voucher 2 Obligation request3 Purchase Request4 Trip Report5 Charge/Sales Invoices (original copy)6 Official Receipt/Cash Invoice (original copy) (for reimbursements)

Fees:


2 Pre-Audit of transactions - Check the completeness and accuracy of supporting documents a. Disbursement Vouchers Jerrick Pañgan/Shela Grace Perez 15 minutes



Responsible Persons

Client Employee



Service Code: 16.5Service Name: PRE - AUDIT SERVICES FOR PAYMENT OF FINANCIAL ASSISTANCEService Description:



Requirements:1 Disbursement Voucher 2 Obligation request3 Certificate of Eligibility by CSWDO4 Certificate of Indigency by concerned Barangay Captain5 Photocopy of medical certificate, doctor's prescription (for medical

assistance) and death certificate (for burial assistance)

Fees:


2 Pre-Audit of transactions - Check the completeness and accuracy of supporting documents a. Disbursement Vouchers Jerrick Pañgan/Shela Grace Perez 20 minutes b. Petty Cash Vouchers Rowena C. Aglibot 15 minutes



Responsible Persons

Client Employee



Service Code: 16.6Service Name: PRE - AUDIT SERVICES FOR PROCUREMENT OF GOODSService Description:Frontline Service : YesResponsible Office: OFFICE OF THE CITY ACCOUNTANTRequirements:

1 Disbursement Voucher 2 Obligation request3 Purchase Request4 Canvass of at least 3 accredited suppliers (if not bidded) 5 Bidding documents (for items bidded)6 Summary of Canvass Results7 Abstract of Bids8 Bids and Awards Committee Resolution9 Notice of Award

10 Purchase Order11 Delivery Receipt/Sales Invoice (original copy)12 Acceptance and Inspection Report13 Requisition and Issue Slip14 Memorandum Receipts (for property, plant and equipment & semi-

expendable items)15 Official Receipt/Cash Invoice (original copy) (for reimbursements-

P1,000.00 and below)16 Waste material report (for items to be replaced and disposed)17 Acknowledgement Receipt signed by individual recipients (for donated

items)18 Program of Work (for infrastructure projects/repairs of buildings/structures)19 Barangay Council/PO/NGO Resolution (for CDF Funded projects)20 Attendance Lists ( for payment of meals and snacks)21 List of menu served (for payments of meals and snacks)

Fees:


2 Pre-Audit of transactions - Check the completeness and accuracy of supporting documents a. Disbursement vouchers Jerrick Pañgan/Shela Grace Perez 20 minutes



Responsible Persons

Client Employee



Service Code: 16.7Service Name: PRE - AUDIT SERVICES FOR PROCUREMENT OF SERVICESService Description:Frontline Service : YesResponsible Office: OFFICE OF THE CITY ACCOUNTANT

Requirements:1 Disbursement Voucher 2 Obligation request3 Bids and Awards Committee Resolution4 Notice of Award5 Contract of Service6 Accomplishment Report (for professional services)7 Newspaper/Publication Issue (for advertisements and publications)8 Job estimate (for repair of motor vehicles)9 Certificate of Repair/Acceptance (for repair of vehicles, equipment

etc.)10 Billing Statements (original copy)11 Official Receipt/Cash Invoice (original copy) (for reimbursements-

P1,000.00 and below)Fees:

1Obligate transactions in the Registry of Appropriation, Allotment & Obligation Dev't Fund, Non-Office, Continuing Appropiration, Ma. Rizalyn T. Martinez 2 minutes Executive, Legislative, SEF obligations Dennis C. Bembo 2 minutes

2 Pre-Audit of transactions - Check the completeness and accuracy of supporting documents a. Disbursement vouchers - all funds except bills Jerrick Pañgan/Shela Grace Perez 15 minutes b. Petty Cash & Disbursement Vouchers (bills) Rowena C. Aglibot 15 minutes


Steps Description Time to complete (minutes)Responsible Persons

Client Employee



Service Code: 16.8Service Name: PRE - AUDIT SERVICES FOR PROCUREMENT OF CIVIL WORKS -

PAYMENT OF 15% ADVANCE PAYMENT (MOBILIZATION)Service Description:



Requirements:1 Disbursement Voucher 2 Obligation request3 Written request from the contractor for payment4 Contract (photocopy)5 Notice of Award6 Performance Bond7 Contractor's All Risk Insurance8 Notice to Proceed9 Certificate of the Project Engineer of commencement of work

10 Pictures of equipment mobilized at the project site11 Irrevocable Standby Letter of Credit of equivalent value from a

commercial bank, or guarantee, or a surety bond callable upon demand, issued by a surety or insurance company duly licensed by the Insurance Commission & confirmed by the procuring entity.

12 Approved Budget Contract13 Invitation to Bid14 Bidder's Bond 15 Bid Proposal16 Abstract of Bids : As Read17 Abstract of Bids : As Calculated18 Other Bidding Documents


2 Pre-Audit of transactions - Check the completeness and accuracy of supporting documents a. Disbursement vouchers - all funds Jerrick Pañgan/Shela Grace Perez 25 minutes



Responsible Persons

Client Employee




FIRST PROGRESS BILLINGService Description:


Responsible Office: OFFICE OF THE CITY ACCOUNTANTRequirements:

1 Disbursement Voucher 2 Obligation request3 Written request from the contractor for payment4 Approved Contract5 Approved Plans and Specifications6 Certificate of Availability of Funds7 Contract Documents (Sec. 37.2.3, IRR-A, RA 9184)8 Approved Program of Work & Detailed Estimates9 Summary of Material Tests Performed

10 Statement of Work Accomplished (SWA)11 Pictures of project accomplishments12 Summary of Material Tests Performed13 Others that maybe required by existing laws and/or procuring entity

concerned




Steps Description Time to complete

(minutes)Responsible Persons

Client Employee




FINAL PAYMENTService Description:Frontline Service : YesResponsible Office: OFFICE OF THE CITY ACCOUNTANTRequirements:

1 Disbursement Voucher 2 Obligation request3 Written request from the contractor for payment4 Statement of Work Accomplished (SWA)5 Approved as-built plan ans specifications6 Certificate of Project Completion7 Certificate of Project Inspection issued by management8 Contractor's affidavit on the payment of laborers amd materialsmen9 Summary of Material Tests Performed

10 Certificate of Payment/s11 Certified true copies of Disbursement Vouchers covering previous

payments12 Pictures of project accomplishments13 Surety bond 14 Certificate of Acceptance15 Others that maybe required by existing laws and/or procuring entity

concernedFees:

1Obligate transactions in the Registry of Appropriation, Allotment & Obligation Dev't Fund, Non-Office , Continuing Appropriations Ma. Rizalyn T. Martinez 2 minutes Executive, Legislative, SEF obligations Dennis C. Bembo 2 minutes


3Certify as to completeness of supporting documents and allotment obligated Emelyn Acosta 5 minute

Steps Description Time to complete (minutes)Responsible Persons

Client Employee



Service Code: 16.11Service Name: PREPARATION OF ACCOUNTANT'S ADVICE

Service Description: All checks issued for government payments are supported by Accountant's Advice



Requirements:1 Duly Approved Disbursement Vouchers2 Check prepared by Treasurer's Office

Fees:

1 Prepare Accountant's Advice on duly approved disbursement vouchers with prepared checks Jessielyn Tablang 10 minutes

2 Approve Accountant's Advice Emelyn Acosta 2 minutes


Responsible Persons

Client Employee


Service Code: 16.12Service Name: ISSUANCE OF CERTIFICATE OF NET TAKE HOME PAY

Service Description Certificate of net take home pay is a requirement if employee avail loan from PAG-IBIG and apply credit card



Requirements:1 Verbal request by employee

Fees:

1 Prepare Certificate of Net Take Home Pay Liezly Ann Areniego 5 minutes2 Sign Certificate of Net Take Home Pay Emelyn Acosta 2 minutes


Responsible Persons

Client Employee


Service Code: 16.13Service Name: ISSUANCE OF BIR FORMS NO. 2306 & 2307

Service Description: All supplier are issued with Bir Forms No. 2306 & 2307 for bir taxes withheld from government payments



Requirements:1 Written/verbal request by the supplier or authorized representative

for the issuance of said forms2 Photocopy of paid disbursements voucher

Fees:

1 Prepare BIR Forms No. 2306 & 2307 Vangeline J. Tolentino/ 20 minutesGinalyn G. Enriquez

2 Sign BIR Forms No. 2306 & 2307 Emelyn Acosta 2 minutes


Responsible Persons

Client Employee



Service Code: 16.14Service Name: CITY TRANSACTIONSService Description:Frontline Service : YesResponsible Office: OFFICE OF THE CITY ACCOUNTANT

Requirements:Fees:

1 Voucher Obligation Dev't Fund, None Office obligations Ma. Rizalyn T. Martinez 1 minute Executive, Legislative, SEF obligations Dennis Bembo 2 minutes

2 a. Pre-Audit of transactions (all funds except SEF) Infrastructure Projects Jerrick Pañgan/Shela Grace Perez 60 minutes Other Transactions Jerrick Pañgan/Shela Grace Perez 15 minutes Petty Cash Expenses Rowena Aglibot 15 minutesb. Pre-Audit of transactions - SEF Jerrick Pañgan/Shela Grace Perez 15 minutes

3 Certify as to completeness of Supporting Emelyn Acosta 5 minutes Documents and Allotment Obligated

4 Preparation of Accountant's Advice Jessielyn Tablang 10 minutes5 Approval of the Accountant's Advice Emelyn Acosta 2 minutes6 Other Services

Issuance of BIR Forms No. 2306 & 2307Vangeline J. Tolentino/Ginalyn G.

Enriquez 20 minutes

Issuance of BIR Form No. 2316 ( year-end ) Shela Grace R. Perez 15 minutes

Issuance of Business Tax Withheld Shela Grace R. Perez 10 minutes

Issuance of Certificate of Net Take Home Pay Liezly Ann Areniego 15 minutes


Responsible Persons

Client Employee



Service Code: 16.15Service Name: PREPARATION OF OTHER CITY TRANSACTIONS/REPORTSService Description: Prepare Journal Entries,SL & GL/Liquidation ReportsFrontline Service : NoResponsible Office: OFFICE OF THE CITY ACCOUNTANTRequirements:

1 Vouchers2 Cash Receipts/Collection Report

Fees:

1 Prepare working paper on monthly vouchers/remittances (check/cash disbursements) Mary Grace B. Cortez 3 days

2 Do the posting of balances to General & Subsidiary Ledgers Mary Grace B. Cortez 1 day3 Take up balances and prepare liquidation report on cash advances Mary Grace B. Cortez 1 day4 Sign Liquidation Report submitted to COA Emelyn C. Acosta 2 minutes5 Prepare journal entry vouchers & summary of collection report

on General, SEF & Trust Funds Carol C. Tolentino 120 minutes

6 Prepare journal entry vouchers (General Fund)Gerardo R. Asto/Fatima Muhammad 10 days

7 Maintains JEV register of HINP, SEF & Trust Fund Carol C. Tolentino 30 minutes

8 Reconcile monthly remittance of tax withheld on suppliers against

9 subsidiary ledger Carol C. Tolentino 2 days

10 Posts transaction to diffrent journals (SEF, Trust, HINP, Airport & Donation) Ma. Anna C. Ranches 3-4 days

11 Posts transaction to diffrent journals (General Fund) Ma. Anna C. Ranches 3 weeks

12 Maintains subsidiary ledger of withholding taxes & business taxes-

suppliers/contractors Shela Grace R. Perez 3-4 days

14 Maintains alphalists & computes withholding taxes Shela Grace R. Perez 1 day

15 Prepare Journal Entry of Disbursements Shela Grace R. Perez 4 minutes/transaction

16 Maintains General Ledger of General, SEF & Trust Fund Vangeline J. Tolentino 1 hour/fund

17 Prepare Trial Balance & Other Financial Reports-all funds Vangeline J. Tolentino 1 day/fund

18 Reconciles cash account balances on subsidiary ledger against cash book Vangeline J. Tolentino 1 day/fund

19 Certify as to accuracy of balances of reports Emelyn C. Acosta 6 minutes

Steps Description

Responsible PersonsTime to complete (minutes)

Client Employee



Service Code: 16.16Service Name: PAYROLL & REMITTANCES

Service Description: Prepare Payroll & Remittances

Frontline Service : No


Requirements:1 Billing Statements2

Fees:

1 Prepare daily wage payroll for Job Order Employees (Executive Dept) Carol C. Tolentino 2 days2 Prepares city payroll (Employees &Casual/Honoraria/Scholars) Henrietta Delos Santos 2 days3 Initial salaries, salary differential vouchers of newly appointed &

promoted employees Henrietta Delos Santos 10 minutes4 Prepare remittances of Coop/GSIS, Pag-ibig, philhealth premiums &

loan repayments/withholding tax Henrietta Delos Santos 1 day

5 Posting of loan repayments of various city officials & employees to

individual ledger card Henrietta Delos Santos/ 5 days

Dennis C. Bembo

6Prepare remittance of withholding tax from suppliers/contractors (all funds) Shela Grace R. Perez 3-4 days

7Certify as to completeness of supporting documents and accuracy of balances Emelyn C. Acosta 5 minutes

Steps Description

Responsible PersonsTime to complete (minutes)

Client Employee



Service Code: 17.1Service Name: Issuance of Community Tax CertificateService Description: Community Tax Certificate is issued to all residents of Alaminos City, Pangasinan, 18 yrs. Old & above who has been

regularly employed on a wage or salary basis for at least 30 consecutive working days or who is engaged in business or occupation, or who owns real property with aggregate value of P4,000.00 or more.


Responsible Office: CTO

Requirements:1 PIS2 Presence of the person securing Community Tax Certificate

Fees:

Time to complete

Steps Description (minutes)1 Request of the client to secure CTC. √ Michael Brent D. Reynaldo 2

Emelle R. Barrozo

2 Concerned employee ask for the previous gross receipts √ Michael Brent D. Reynaldo 5& other personal information. Emelle R. Barrozo

3 Payment of required fees & issuance of CTC. √ Michael Brent D. Reynaldo 5Emelle R. Barrozo

Responsible Persons

Client Employee

1

1



Service Code: 17.2Service Name: Collection of Business Taxes.Service Description: All business owners/operators renewing their business permit shall pay their Business Taxes based on their

gross receipts of the preceeding year.



Requirements:1 PIS2 Application Form (New)3 Sanitary Permits/Clearances4 Payment order form

Fees:

Time to complete

Steps Description (minutes)1 Present approved Application Form (New) √ Gloria E. Mentoya / 10

Present clearances (Renewal) for assessment of Frederick A. Villena/Gross receipts. Virgilio V. Gabaldon

2 Approval of assessment. Shirley R. Dela Cruz / 5Rolando T. Aglibot

3 Print Payment Order Form (POF) Marie Grace F. Atienzar 5

4 Payment of required CTC. Emelle R. Barrozo / 5Michael Brent D. Reynaldo

5 Payment of Business Tax Joselyn C. Bembo / 5Mary Grace V. Laserna

Responsible Persons

Client Employee



Service Code: 17.3Service Name: Collection of Real Property Tax.Service Description: Collection of tax levied on Real Property such as land, building, machinery & other improvement which are

determined on the basis of a fixed proportion of the value of the property.



Requirements:1 PIS2 Name of Real Property Owner & Location of Property to be taxed.

Fees:

Time to complete

Steps Description (minutes)1 Client informs the Revenue Collector the name of Real Property √ Ginalyn P. Manlapaz, Myra T. Ruiz, 3

Owner & the location of the property to be taxed. Nelda F. Quiam

2 Revenue Collectors verify records of the Tax payers Ginalyn P. Manlapaz, Myra T. Ruiz, 5Nelda F. Quiam

3 Issuance of Official Receipts. Ginalyn P. Manlapaz, Myra T. Ruiz, 5Upon payment, the Revenue Collectors shall issue Nelda F. Quiamcorresponding official receipt to the client.

Responsible Persons

Client Employee



Service Code: 17.4Service Name: Issuance of Account ClearanceService Description: Account Clearance is issued to all business owners / tricycle operators renewing their business permits /

tricycle legalization without outstanding balances.



Requirements:1 For Business

PISA. Renewal - Application FormB. Retirement - Application Form for RetirementFor TricyclePISA. Application form for Tricycle Legalization

Fees:

Time to complete

Steps Description (minutes)1 Payment of required fees. √ Mary Grace Laserna, Joselyn Bembo, 5

Client pay to the Revenue Collectors the required fee for Emelle Barrozo, Michael Brent Reynaldothe clearance.

2 Request for clearance. √ Lorelyn Beñas, Francisca de Vera 5Client inform the person in charge regarding the request. The person in charge shall then verify from his record if he/she has an outstanding obligation.

3 If client has outstanding obligation he/she will pay it Mary Grace Laserna, Joselyn Bembo, 5to the Revenue Collectors. Emelle Barrozo, Michael Brent Reynaldo

Responsible Persons

Client Employee



Service Code: 17.5Service Name: Issuance of Real Property Tax ClearanceService Description: Real property clearance is issued to all business owners renewing their permit and all other person in need of this

clearance without RPT Delinquency.



Requirements:1 PIS2 Name of Real Property Owner & Location of Property to be taxed.

Fees:

Time to complete

Steps Description (minutes)1 Payment of required fees. √ Mary Grace Laserna, Joselyn Bembo, 5

Client pay to the Revenue Collectors the required fee for the Emelle Barrozo, Michael Brent Reynaldo clearance.

2 Request for clearance. √ Ginalyn P. Manlapaz 10Client inform the person in charge regarding the request. Florefiz D. QuebralThe person in charge shall then verify from his record if the client Myra T. Ruizhas an outstanding obligation. Nelda F. Quaim

3 If client has an outstanding obligation he/she will pay Ginalyn P. Manlapaz, Myra T. Ruiz, 5it to the Revenue Collectors. Nelda F. Quiam

4 Preparation of Clearance √ Ginalyn P. Manlapaz, Myra T. Ruiz, 5Client present Official Receipts & In charge prepare Clearance. Nelda F. Quiam

5 Sign and Issuance of Clearance. Shirley R. Dela Cruz 2City Treasurer signs the account clearance and issue Rolando T. Aglibotto the client.

Responsible Persons

Client Employee



Service Code: 17.6Service Name: Issuance of Ownership of Large CattleService Description: Anybody owning large cattle shall register their ownership.



Requirements:1 Certification of Brgy. Captain that he/she is the real owner. 2 Cattle must be branded.

Fees:

Time to complete

Steps Description (minutes)1 Show proof of ownership and brand used. √ Joselyn C. Bembo 2

Client present Brgy. Certification and brand used. Personnel in Vanessa Cortezcharge verify authenticity of the Brgy. Captains signature and the brand used.

2 Preparation of Certificate of Ownership. Joselyn Bembo / Vanessa Cortez 5Revenue Collectors concern prepare certificate of ownership, Shirley R. dela Cruz / Rolando T. Aglibotthe owner sign in the document. The City Treasurer also sign in the document.

3 Payment of the required fees and Issuance of document. √ Joselyn C. Bembo 5Client pay the required fees. The Revenue Collector concern will Vanessa Cortezthen register in the Registry Book and issue the certificate of ownership to the client.

Responsible Persons

Client Employee



Service Code: 17.7Service Name: Issuance of Transfer of Ownership of Large CattleService Description: Anybody transfering ownership of large cattle shall registerthe same at the CTO.



Requirements:1 Original copy of the Certificate of Ownership2 Presence of the Seller & the Buyer

Fees:

Time to complete

Steps Description (minutes)1 Request for transfer. √ Joselyn C. Bembo 2

Client present original copy of the certificate of ownership Vanessa Cortezto the Personnel in charge.

2 Preparation of Transfer documents. Joselyn Bembo / Vanessa Cortez 5Personnel in charge prepare the document. Both buyer and seller Shirley R. dela Cruz / Rolando T. Aglibotsign in the document. The City Treasurer also sign the document.

3 Payment of the required fees and Issuance of document. √ Joselyn C. Bembo 5Client pay the required fees. The Revenue Collector concern will Vanessa Cortezthen register in the Registry Book and issue the certificate of transfer to the client.

Responsible Persons

Client Employee



Service Code: 17.8Service Name: Collection of other fees & charges.Service Description:

Frontline Service : YES


Requirements:1 PIS2 Payment order form/slip.

Fees:

Time to complete

Steps Description (minutes)1 Get payment order form/slip from concerned departments √ Concerned Departments2 Present payment order form/slip at CTO. Client present √ Mary Grace Laserna, Joselyn Bembo, 2

POF to the Revenue Collectors & pay the required fees. Emelle Barrozo, Michael Brent Reynaldo3 Issuance of Official Receipts. Upon payment , Revenue Mary Grace Laserna, Joselyn Bembo, 5

Collectors shall issue coresponding Official receipts to Emelle Barrozo, Michael Brent Reynaldothe Client.

Responsible Persons

Client Employee



Service Code: 17.9Service Name: Payment of approved vouchers.Service Description: Payment of duly approved expenses of the City Government of Alaminos.



Requirements:1 Duly approved vouchers.

2 Official Receipts of the Payee

3 Source of Identification of the payee/authorized representative (any valid ID w/ picture)

4 Authorization of the authorized representative

5 Community Tax Certificate

Fees:

Time to complete

Steps Description (minutes)1 Request for collection. √ Shirley R. Dela Cruz 3

Client/payee shall present duly approved vouchers for payment. Rolando T. AglibotThe City Treasurer in turn certifies availability of cash on the vouchers for endorsement to the personnel in charge in the Preparation of check.

2 Preparation of check. 5Personnel in charge will then prepare the check for payment and Margielita Oposcolo indorsed it with the approved vouchers to the accounting Emelle Barrozodepartment for the accountants advice. Releasing of check for payment.

3 The payee shall present an identification, if he/she is only a Shirley R. Dela Cruz 5representative an authorization shall also be presented and issue Rolando T. Aglibotan official receipt as an acknowledgement of Collection The City Treasurer then release the check to the payee.

Responsible Persons

Client Employee



Service Code: 17.1Service Name: Payment of approved Petty Cash vouchers.Service Description: Duly approved expenses, one thousand & below are paid out of the Petty Cash Fund.



Requirements:1 Duly approved vouchers.

2 Official Receipts of the Payee

3 Source of Identification of the payee/authorized representative (any valid ID w/ picture)

4 Authorization of the authorized representative

5 Community Tax Certificate

Fees:

Time to complete

Steps Description (minutes)1 Request for collection. √ Virgilio V. Gabaldon 5

Payee shall present his/her duly approved petty cash vouchers and issue necessary receipts to Virgilio V. Gabaldon. Mr. Virgilio V. Gabaldon in turn pay the payee in cash.

Responsible Persons

Client Employee



Service Code: 18.1Service Name: Certification as to Availability of BudgetService Description:


Responsible Office: Office of the City Budget Officer

Requirements:

Fees:

1 Obligation of Vouchers

Development Fund Irene R. Bustria 3 minutes

National Agencies, Special Education Fund and Non Office Obligations Citadel F. Mandac 3 minutes

Executive Obligations

GSO, Tourism, Agriculture, Research, Coop and Slaughterhouse Delia P. Raroque 3 minutes

CSWDO and Engineering Generosa R. Perez 3 minutes

Mayor, CPDO, Assessor, BPLS, HRMO, Budget, Market, Cemetery, CHO, Accounting, Treasurer and POSO Mary Jane B. Obillo 3 minutes

Legal, TRO, SWM, Admin, Vet, MIS, Info, Library, CCR, Landtax, CDRRMO Beverly N. Camba 3 minutes

Legislative Obligations Beverly N. Camba 3 minutes

2 Certify as to the Availability of Fund Rowena F. Ruiz - Budget Officer 1 minute

3 Approval of Complete Voucher Rowena F. Ruiz - Budget Officer 1 minute

Responsible Persons

Client Employee

Steps DescriptionsTime to complete

the process



Service Code: 18.2Service Name: Barangay Budget Review and Technical AssistanceService Description:



Requirements:

Fees:

1 Barangay Budget Review Fe T. Cabansag

Annual and Supplemental Budget of Barangay Council and Sangguniang Kabataan 1 day

2 Technical Assistance Fe T. Cabansag

Barangay Budget Reports 5 minutes

Receipts and Expenditures Worksheet 30 minutes

Statement of Appropriations, Commitments and Balances (SACB) 30 minutes

** Assuming all budgetary requirements are provided and correct.

Steps Descriptions

Responsible Persons **Time to complete the

processClient Employee



Service Code: 18.3Service Name: Preparation of Bids and Awards Committee (BAC) Resolutions and Notice of AwardsService Description:



Requirements:

Fees:

1 Preparation of Summary of Canvass Pamela G. Raoet 3 minutes

2 Preparation of BAC Resolutions Pamela G. Raoet 2 minutes

3 Approval / Signature of BAC Members Pamela G. Raoet 5 minutes

4 Preparation of Notice of Awards Pamela G. Raoet 2 minutes

Steps Descriptions

Responsible PersonsTime to complete

the processClient Employee



Service Code: 18.4Service Name: Preparation of Projected Cash Flows and Status of Appropriations, Allotments and ObligationsService Description:

Frontline Service : No


Requirements:

Fees:

1 Preparation of Projected Cash Flows Delia P. Raroque February 15 of

the current year

2 Preparation of Status of Appropriations, Allotments and Obligations Beverly N. Camba on or before 15th

day of the following

month

Steps Descriptions

Responsible PersonsTime to complete the

processClient Employee

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 19.1Service Name:

Service Description:Frontline Service : YesResponsible Office: City AssessorRequirements:

1 copy of loan contract or cancellation and discharge of loanFees: Annotation and cancellation fee

Time to complete

Steps Description (minutes)1 Client presents mortgage contract / cancellation of

mortgage.

√

Merilyn Mina /Napoleon Raroque, Jr. / Ma. JessicaBriboneria / Eunice Hiponia / Jesus Escaño / DavidMalubag / Abraham Bumagat, Jr. / Eduardo Aglibot, Jr.

5

2 Client is required to pay annotation/cancellation feeat the Treasurer's office and receipt is docketed atlogbook.

√


5

3 Secure a copy of the mortgage contract /cancellation for file.

√

Merilyn Mina /Napoleon Raroque, Jr. / Ma. JessicaBriboneria / Eunice Hiponia / Jesus Escaño / DavidMalubag / Abraham Bumagat, Jr. / Eduardo Aglibot, Jr. 5

4 Prepare annotations / cancellation is made on taxdeclaration and on the RPT System.

Merilyn Mina /Napoleon Raroque, Jr. / Ma. JessicaBriboneria / Eunice Hiponia / Jesus Escaño / DavidMalubag / Abraham Bumagat, Jr. / Eduardo Aglibot, Jr. 10

5 Signing/countersigned by assigned employee.

√


5

Responsible Persons

Client Employee

Cooperates with bank and other lending institutions in the annotation/cancellation of all mortgage on corresponding real property records.

Annotation and cancellation of encumbrance

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 19.2Service Name:

Service Description:Frontline Service : YESResponsible Office: City AssessorRequirements:Fees: Certification Fee

Time to complete

Steps Description (minutes)1 Client states / request for the desired certified

copies of TD or certifications.√ Merilyn Mina /Napoleon Raroque, Jr. / Ma. Jessica Briboneria

/ Eunice Hiponia / Jesus Escaño / David Malubag / AbrahamBumagat, Jr. / Eduardo Aglibot, Jr.

2

2 Staff verifies from the records (RPT system of Excelformat)

Merilyn Mina /Napoleon Raroque, Jr. / Ma. Jessica Briboneria/ Eunice Hiponia / Jesus Escaño / David Malubag / AbrahamBumagat, Jr. / Eduardo Aglibot, Jr.

3-5

3 Typing / printout of certified copies of Taxdeclaration / certifications (landholdings, with or noimprovements)

Merilyn Mina /Napoleon Raroque, Jr. / Ma. Jessica Briboneria/ Eunice Hiponia / Jesus Escaño / David Malubag / AbrahamBumagat, Jr. / Eduardo Aglibot, Jr.

3-5 / TD

4 Client is required to pay the certified TD's,certifications to treasurer's office and receipt listedon logbook.

√ Merilyn Mina /Napoleon Raroque, Jr. / Ma. Jessica Briboneria/ Eunice Hiponia / Jesus Escaño / David Malubag / AbrahamBumagat, Jr. / Eduardo Aglibot, Jr.

5-10

5 Signing of certified tax declaration copies /certifications.

Milagros Go / Marina Terrado 3

Responsible Persons

Client Employee

Issuance of all documents / certifications / certified true copies of tax declaration required by the BIR in the transfer of ownership of real properties.

Issuance of certified true copies and documents for BIR

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 19.3Service Name: Verification and cleansing of recordService Description:


Responsible Office: City Assessor

Requirements:1. Requested or as per reported by the clients.

Fees:

Time to complete

Steps Description (minutes)1 Client states / request for the desired

service.√ Marina Terrado / Merilyn Mina /Napoleon Raroque, Jr.

/ Ma. Jessica Briboneria / Jesus Escaño / EduardoAglibot, Jr. 3

2 Verification or occular inspection on site Marina Terrado / Merilyn Mina /Napoleon Raroque, Jr./ Ma. Jessica Briboneria / Jesus Escaño / EduardoAglibot, Jr.

depends on the location of property

3 Verify real property tax payment andsubmit report

Marina Terrado / Merilyn Mina /Napoleon Raroque, Jr./ Ma. Jessica Briboneria / Jesus Escaño / EduardoAglibot, Jr. 5-10

4 Update or cancel tax declaration, for approval

Milagros Go / Marina Terrado5

Responsible Persons

Client Employee

Verification / occular inspection / cancellation of reported demolished/ dilapilated/ not existing buildings

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 19.4Service Name: Annotation of Encumbrance

Service Description:Frontline Service : YesResponsible Office: City AssessorRequirements:

1 copy of bailbond or notice of lis pendens and cancellation of bailbond.

Fees: Annotation and cancellation fee

Time to complete


1

Client presents copy of bailbond/notice of lis pendens andcancellation of bailbond.

√

Merilyn Mina /Napoleon Raroque, Jr. / Ma.Jessica Briboneria / Eunice Hiponia / JesusEscaño / David Malubag / Abraham Bumagat, Jr./ Eduardo Aglibot, Jr.

2-3

2

If in order client pay the annotation /cancellation fees attreasurers office

√


5-10

3

Reciept is listed in logbook and staff reserves one copy of thebailbond / cancellation of bailbond.


5

4

Prepare annotation / cancellation of bailbond / liens on taxdeclaration and RPTs is made.


5-10

5

Signing / countersing of the annotation. Milagros L. Go/ Marina Terrado / Merilyn Mina/Napoleon Raroque, Jr. / Ma. Jessica Briboneria/ Eunice Hiponia / Jesus Escaño / David Malubag/ Abraham Bumagat, Jr. / Eduardo Aglibot, Jr.

3-5

Responsible Persons

Client Employee

Cooperate with all trial court in the annotation of bailbond at their respective real properties.

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 19.5Service Name: Verification and securing documents for loansService Description:


Responsible Office: City Assessor

Requirements:1 Current tax declaration and updated tax reciept

Fees: Certification fee

Time to complete


1

Recieves from Client the data of the demandservice.

√


2

2

Trace back of the declaration together on thecorresponding document that are available up tothe year of revision as required by the bank orlending institution. √


20-30 / TD

3

Provide copy to the client of the needed taxdeclaration and documents (by print out oncomputer if current) and typing if old.

√


5-10 / TD

4

Require client to pay the certification fees(cerfified true copy/certification) at theTreasurer's office and dockets and list on thereceipts on Assessor's log book.


5-10

5Signing the certified true copy/photocopies ifdocuments. √

Milagros Go / Marina Terrado3-5 / TD

Responsible Persons

Client Employee

Assist Real Property Owner on Securing Documents for Loans on Bank and other Lending Institutions.

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code: 19.6Service Name: Procurement of documents for TitlingService Description:

Frontline Service : YesResponsible Office: City Assessor

Requirements:1 Updated tax receipt

Fees:

Time to complete

Steps Description (minutes)1 Receives from client the data (corresponding by tax

declaration)

√


2-32 Trace back of tax declaration together with corresponding

documents up to revision year 1951.

√


30-503 Provide copies (certifide true copy of Tax declaration and

drawings if required.

√


5-10 / TD4 Provide client to pay the corresponding fees at the

treasurer's office and list the reciept number on logbook.Merilyn Mina /Napoleon Raroque, Jr. / Ma. JessicaBriboneria / Eunice Hiponia / Jesus Escaño / DavidMalubag / Abraham Bumagat, Jr. / Eduardo Aglibot, Jr.

5-105 Signing of the certified true copies of tax declaration and

certified photocopies of documents.√

Milagros Go / Marina Terrado

5

Responsible Persons

Client Employee

Provide Real Property owners of Latest and Old Tax declaration and documents required for titling purposes.


Service Code : 19.7Service Name : NEW DECLARED MACHINERYService Description :

Responsible Office : CITY ASSESSOR'S OFFICE

1 • Service Slip

2 • Deed of Conveyance (sale, inheritance, donation, etc.)3 • Original copy of Official Receipt/delivery receipt (if any)4 • Acquisition cost

6 • Date of Acquistion

StepsDescription

Staff In ChargeMaximum Time to Accomplish (mins)

1. Request for the Service

* Client informs Officer-of-the-Day (OD) regarding the request. OD, in

turn, provides a Service Slip for endorsement to the Tax Assessment

Division (TAD) Chief.

*MILAGROS L. GO City Assessor or*Officer-of-the-Day

2

2. Submit Service Slip

* Client submits the Service Slip together with the required

documents to the Asst. City Assessor, and the clients waits for the

request to be evaluated.

*MARINA P. TERRADO 2

3. Evaluation and review

The LAOO shall evaluates and review the submitted documents if

complete and in order. Endorses to the Tax mapping division.

*MERILYN B. MINA 3

Tax Mapping Division

Requirements Pre-Processing (Y/N)?

5 • Freight cost for imported machineries

Tax mapping Operations:

a. Ocular inspection of the subject propertyMARINA TERRADO/ NAPOLEON RAROQUE, JR./JESUS ESCAÑO/ EDUARDO AGLIBOT, JR.

depends on the location of the property

b. Preparation of Tax mapNAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR.

5-10

c. Assigning of PINNAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR. 2

d. Preparation of FAASNAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR. 5

Appraisal and Assessment Division

Preparation of FAAS and TD.

a. Enconding of FAAS and TD. MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICA

BRIBONIERIA/ DAVID MALUBAG/ ABRAHAM

BUMAGAT, JR. 20-30 b. To be signed by the client or authorized representative. MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICA


BUMAGAT, JR. 3

Approval by the CityAssessor

c. The documents shall be approved by the City Assessor.

*MILAGROS L. GO 1-2 Records Division

Issuance of Owner's Copy ofNotice of Assessment andTD

a. Tax declaration and Noticie of Assessment is being numbered and

Owner's copy is issued or released to the client.MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICABRIBONIERIA 5

Filing of Documents.

b. All supporting documents (Assessor's copy) are properly filed at the

office.MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICABRIBONIERIA 5


Service Code : 19.8Service Name : SUBDIVISION / CONSOLIDATIONService Description :


1 • Service Slip

2 • Blue print copy of Approved/sketch subdivision survey plan.3 • Blue print copy of Approved/sketch consolidation survey plan.4 • Duly notarized affidavit of conformity subdivision or consolidation survey plan.

StepsDescription



* Client informs Officer-of-the-Day (OD) regarding the request. OD,

in turn, provides a Service Slip for endorsement to the Tax

Assessment Division (TAD) Chief.


2



documents to the Asst. City Assessor, and the clients waits for the

request to be evaluated.



The LAOO shall evaluates and review the submitted documents if

complete and in order. Endorses to the Tax mapping division.

*MERILYN B. MINA 3

Tax Mapping DivisionTax mapping Operations: a. Preparation of Tax map in cormifity with the maps submitted by

the clients.

NAPOLEON RAROQUE, JR./ JESUSESCAÑO/ EDUARDO AGLIBOT,JR.

5-10

b. Assigning of PIN NAPOLEON RAROQUE, JR./ JESUSESCAÑO/ EDUARDO AGLIBOT,JR. 2

c. Preparation of FAAS NAPOLEON RAROQUE, JR./ JESUSESCAÑO/ EDUARDO AGLIBOT,JR. 5




a. Enconding of FAAS and TD. MERILYN MINA/ EUNICE HIPONIA/ MA.

JESSICA BRIBONIERIA/ DAVID

MALUBAG/ ABRAHAM BUMAGAT, JR. 20-30 b. To be signed by the client or authorized representative. MERILYN MINA/ EUNICE HIPONIA/ MA.

JESSICA BRIBONIERIA/ DAVID

MALUBAG/ ABRAHAM BUMAGAT, JR. 3 Approval by the CityAssessor

c. The documents shall be approved by the City Assessor.*MILAGROS L. GO 1-2

Records Division


a. Tax declaration and Noticie of Assessment is being numbered and

Owner's copy is issued or released to the client.MERILYN MINA/ EUNICE HIPONIA/ MA.JESSICA BRIBONIERIA 5

Filing of Documents.b. All supporting documents (Assessor's copy) are properly filed at

the office.MERILYN MINA/ EUNICE HIPONIA/ MA.JESSICA BRIBONIERIA 5


Service Code : 19.9Service Name : CONVERSION/RE-ASSESSMENT/RE-CLASSIFICATIONService Description :


1 • Service Slip

2 • Affidavit of Request for conversion/re-assessment/re-classification

StepsDescription



* Client informs Officer-of-the-Day (OD) regarding the

request. OD, in turn, provides a Service Slip for

endorsement to the Tax Assessment Division (TAD) Chief.


1


* Client submits the Service Slip together with the

required documents to the Asst. City Assessor, and the

clients waits for the request to be evaluated.



The LAOO shall evaluates and review the submitted

documents if complete and in order. Endorses to the Tax

mapping division.

*MERILYN B. MINA 2

Tax Mapping DivisionTax mapping Operations:

a. Ocular inspection as to actual used and client isrequested to submit affidavit of request.

MARINA TERRADO/ NAPOLEONRAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR.

depends on the location of the property

c. Preparation of Tax map NAPOLEON RAROQUE, JR./ JESUSESCAÑO/ EDUARDO AGLIBOT,JR.

5-10


d. Assigning of PIN NAPOLEON RAROQUE, JR./ JESUSESCAÑO/ EDUARDO AGLIBOT,JR. 2

e. Preparation of FAAS NAPOLEON RAROQUE, JR./ JESUSESCAÑO/ EDUARDO AGLIBOT,JR. 5



a. Enconding of FAAS and TD. MERILYN MINA/ EUNICE HIPONIA/ MA.

JESSICA BRIBONIERIA/ DAVID MALUBAG/

ABRAHAM BUMAGAT, JR. 20-30 b. To be signed by the client or authorized representative. MERILYN MINA/ EUNICE HIPONIA/ MA.


ABRAHAM BUMAGAT, JR. 3



*MILAGROS L. GO 1-2Records Division


a. Tax declaration and Noticie of Assessment is being

numbered and Owner's copy is issued or released to the

client.

MERILYN MINA/ EUNICE HIPONIA/ MA.


ABRAHAM BUMAGAT, JR. 5


b. All supporting documents (Assessor's copy) are properly

filed at the office.MERILYN MINA/ EUNICE HIPONIA/ MA.JESSICA BRIBONIERIA 5


Service Code : 19.10Service Name : DECLARATION OF NEW BUILDINGService Description :


1 • Service Slip2 • Building Permit or Occupancy Permit3 • FAAS4 • Sworn Statement5 • Occular Inspection for the validity of the Property

StepsDescription




request. OD, in turn, provides a Service Slip for endorsement

to the Tax Assessment Division (TAD) Chief.


1



documents to the Asst. City Assessor, and the clients waits for

the request to be evaluated.


Tax Mapping DivisionTax mapping Operations: a. Preparation and Sending of Letters/Notice to building

owner's.MILAGROS L. GO/ MARINA TERRADO

b. Clients presents their letters/notice or building permit or

occupancy permit

MARINA TERRADO 2


c. Ocular inspection and Evaluation of Building Permit or

Occupancy Permit

MARINA TERRADO/ MA. JESSICA BRIBONERIA/NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR.

depends on the location of property

d. Assigning of PINNAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR. 2

e. Preparation of FAASNAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR. 2





BUMAGAT, JR. 20-30b. To be signed by the client or authorized representative. MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICA


BUMAGAT, JR. 3



*MILAGROS L. GO 1-2 Records Division




client.MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICABRIBONIERIA 5


b. All supporting documents (Assessor's copy) are properly

filed at the office.MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICABRIBONIERIA 5


Service Code : 19.11Service Name : TRANSFER OF OWNERSHIPService Description :


1 • Service Slip2 • Deed of Conveyance (sale, inheritance, donation, etc.)3 • Certificate of Real Property Tax Payment4 • Transfer Tax Receipt

6 • Photocopy of Title (if titled)7 • Clearance from the Department of Agrarian Reform (if agricultural)8 • Processing Fee9 • Copy of approved subdivision plan (segregation, consolidation)

StepsDescription

Staff In ChargeMaximum Time to Accomplish

(mins)



request. OD, in turn, provides a Service Slip for

endorsement to the Tax Assessment Division (TAD)

Chief.


2


* Client submits the Service Slip together with the

required documents to the Asst. City Assessor, and the

clients waits for the request to be evaluated.


Pre-Processing (Y/N)?Requirements

5 • Clearance from the Bureau of Internal Revenue, especially regardingpayment Capital Gains Tax


The LAOO shall evaluates and review the submitted

documents if complete and in order. Endorses to the Tax

mapping division.

*MERILYN B. MINA 3

Tax Mapping DivisionTax mapping Operations: a. Preparation of Tax map

NAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR.

5-10

b. Assigning of PINNAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR. 2

c. Preparation of FAASNAPOLEON RAROQUE, JR./ JESUS ESCAÑO/EDUARDO AGLIBOT, JR. 5





BUMAGAT, JR. 20-30 b. To be signed by the client or authorized

representative.

MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICA


BUMAGAT, JR. 3


c. The documents shall be approved by the City

Assessor.*MILAGROS L. GO

1-2 Records Division




client.MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA 5


b. All supporting documents (Assessor's copy) are

properly filed at the office.MERILYN MINA/ EUNICE HIPONIA/ MA. JESSICA BRIBONIERIA 5


Service Code: 20.1Service Name: Filling an Application Form for Leave

Service DescriptionFrontline Service: YesResponsible Office: Human Resource Management OfficeRequirements: 2 copies Application for Leave (CSC Form No. 1)

Medical Certificate for Sick leave (Exceeding 3 days)Clearance for money and/or property responsibilities. If leave will last for 30 calendar days or more.

Fees:

Client Employee1 Request for an application form / Arlene/Jane 1 min.2 Fill up the Application for Leave Form / 3 mins.3 Employee submits filled-up Application for Leave / 1 min.4 Computation of Application Leave / Jane/Wilma 5 mins.

(Employee may leave the application form)5 Human Resources Management Officer (HRMO) in-charge

updates data in the Employee’s Leave Credits/ Jane/Wilma 1 min.

6 Approval of Application Leave / City Mayor/City Administrator

No fixed time



Plantilla personnel and casuals are entitled to vacation, sick and special leave. Employees accrue leave credits (1.25 days each for vacation and sick leave every month). Actual leaves are deducted from these leave credits. If an employee’s leave period goes beyond the accrued leaves, he/she will not be entitled to pay the excess leave. Application leave must be filed at least 5 days before the leave. For sick leaves, the application must be filed immediately after an employee returns to work.


Service Code: 20.2Service Name: Securing Service Record, Certified of Employment and other Personnel RecordsService Description

Frontline Service: YesResponsible Office: Human Resource Management Office

Client Employee1 Request for a Service record, Certificate of Employment and

other Personnel Records/ Arlene/Jane 2 mins.

2 Client proceeds to Treasurer’s Office for payment (Certificate of Employment)

/ City Treasury 2 mins.

3 Printing Record / Arlene/Jane 1 min.4 Approval of the record by the Supervising Administrative Officer / Wilma 1 min.

(Employee may leave the application form)6 Approval / City Mayor/City

AdministratorNo fixed time



Securing Service Record, Certificate of Employment and other Personnel Records are usually required for: Salary loans and other forms of loans, Step Increment/promotion, Payment of Loyalty, Retirement and terminal leave purposes, Employment by other firms/agencies, Resignation from the City


Service Code: 20.3Service Name: Securing Official TravelService Description

Frontline Service: YesResponsible Office: Human Resource Management OfficeRequirements: Approved communication letter

Names of employees to travelName of driver and the vehicle to be used

Client Employee1 Request for an Official Travel Order / Arlene/Jane/Wil

ma1 min.

2 Human Resources Management Officer (HRMO) in-charge records the travel to the Log Book and to the Travel Order Form

/ Arlene/Jane/Wilma

5 mins.

3 Client brings the accomplished travel order to his/her Department Head for signature

/ 3 mins.

4 Client brings the accomplished travel order back to HRMO for signature

/ Wilma 1 min.

(Employee may leave the application form)6 HRMO-in-charge brings the form for the approval of the official

travel order./ City Mayor/City

AdministratorNo fixed time

City Government employees and Barangay Officials is using the Barangay vehicle may request for an Official Travel Order. Official Travel Order is only required if an employee or a barangay vehicle who goes out of town or outside the territories of Alaminos City for an official business.




Service Code: 20.4Service Name: Securing a Pass SlipService Description

Frontline Service: YesResponsible Office: Human Resource Management OfficeRequirements: 3 copies of Pass Slip Form

Client Employee1 Request for a Pass Slip Form / Arlene/Jane 1 min.

2 Fill up the Pass Slip Form / Arlene/Jane/Wilma 3 mins.

3 Approval of Pass Slip by the Department Head / 1 min.

4 Employee submits filled-up Pass Slip Form / Arlene/Jane/Wilma 1 min.

5 Approval of Pass Slip from the Human Resources Management Officer (HRMO)

Arlene/Jane/Wilma 30 seconds

6 Client leaves one copy in the HRMO, to the timekeeper and to their office.

/ Arlene/Jane/Wilma 1 min.

City Government employees who go out of the office for field work are advised to secure a Pass Slip for security purposes.




Service Code: 20.5Service Name: Applying for a job in the City GovernmentService Description

Frontline Service: YesResponsible Office: Human Resource Management OfficeRequirements: Application Letter

Curriculum Vitae/Resume with 2”x2” picturePhotocopy of certificate of Eligibility/tiesAnd other pertinent documents, if any

Client Employee1 Check for job vacancy posted at the bulletin boards / No fixed time

2 Submit application letter to the Records Section / Records Section 1 min.

3 Submit application letter to the Human Resource Management Office

/ Arlene/Jane/Wilma 1 min.

4 Preliminary interview / Wilma No fixed time

5 Giving of advises/notices Wilma No fixed time

6 Personnel Selection Board (PSB) screening PSB No fixed time7 Hiring PSB No fixed time8 Approval of the appointing authority City Mayor No fixed time

Applications for work at the City Government is open to anyone provided that they meet the qualifications required for the job opening. Job openings are posted at the City Hall Bulleting Boards, in the City’s Website and are announced at the Local Radio Station (DZWM 890 khz)




Service Code: 21.1

Service Name:


Frontline Service : YesResponsible Office: Records OfficeRequirements: Police Clearance

Court clearanceTime to


1 Receive police/court clearance Helen/Amy 1 to 2

2 Rrepare Mayor's Clearance Helen/Amy 5 to 8

3Advice client pay at the CTO,bring document to Admin office for signature, and

Helen/Amy1 to 2

4 Client returns to Records Office 5 Number the document Helen/Amy 1 to 26 Release document Helen/Amy 2 to 47 Maintain 1 file Amy 1

Responsible Persons

ISSUANCE OF MAYOR'S CLEARANCE (for Employment)

ISSUANCE OF MAYOR'S CLEARANCE (for Employment)

Steps Description


Service Code: 21.2

Service Name:


Frontline Service : YesResponsible Office: Records OfficeRequirements: Order/advice from Admin Office


(minutes)

1 if approved, prepare special permit. Helen/Amy 5 to 8

2Advise client to go to Admin Office for signature of the document

Helen/Amy 1

3 Client returns to Records Office4 Number the document 1 to 25 Release the document Helen/Amy 2 to 3

6Give one copy to the client, one for the PNP, and 1 for file Helen/Amy 1 to 2

SPECIAL PERMIT ( FINANCIAL ASSISTANCE for Indigents)

SPECIAL PERMIT ( FINANCIAL ASSISTANCE for Indigents)



Service Code: 21.3

Service Name:


Frontline Service : YesResponsible Office: Records OfficeRequirements: Letter Request


(minutes)

1 Receive letter request in three copies Amy 1

2 Attach schedule slip Amy 13 Approves availability of venue Amy 2 to 3

4Advice client to go to GSO for approval of request for monobloc chairs, tables, sound system , etc., then

Amy1

5 Client returns to Admin Office for final approval6 Client returns to Records Office 7 Reservation scheduled Amy 2 to 38 Release copies to concerned office/ Amy 2 to 3

RESERVATION OF CITY PLAZAS/AUDITORIUM

RESERVATION OF CITY PLAZAS/AUDITORIUM



Service Code: 21.4

Service Name:



Route


(minutes)

1Receive letter request and parade route in 3 copies

Ellanie/Brenda

1 to 2

2 Log and number in the incoming logbookEllanie/Bren

da 2 to 3

3Routed to Admin Office for action, then returned back to Records Office

Ellanie/Brenda

1 to 2

4Number and log the document in the outgoing logbook Ellanie/Amy

2 to 3

5 If approved, prepare special permit in 3 copies Helen/Amy5 to 8

6Advise client to pay at the CTO, then client will go to Admin Office for signature of the document, then

Helen/Amy1

7 Client returns to Records Office

SPECIAL PERMIT ( MOTORCADE/PARADE)

SPECIAL PERMIT ( MOTORCADE/PARADE)


8 Number the document Amy 1 to 29 Release the document Amy 2 to 3

10Give one copy to the client, one for the PNP and 1 for file Amy 1 to 2


Service Code: 21.5

Service Name:



Route


(minutes)

1 Receive the letter Ellanie/Brenda 1 to 2

2 Log and number in the incoming logbook Ellanie/Brenda 2 to 3

3Routed to Admin Office for action, then returned back to Records Office

Ellanie/Brenda 1 to 2

4Number and log the document in the outgoing logbook Ellanie/Amy

2 to 3

5 If approved, prepare special permit in 3 copies Helen/Amy5 to 8

6Advise client to pay at the CTO, then client returns to Records Office

Helen/Amy1

7 Number the document Amy 1 to 28 Release the document Amy 2 to 3

9Give one copy to the client, one for the PNP, and 1 for file Amy 1 to 2

SPECIAL PERMIT ( fund raising, sale extravaganza, demonstrations, etc)

SPECIAL PERMIT ( fund raising, sale extravaganza, demonstrations, etc)


Service Code: 21.6Service Name: SOLICITATION PERMIT( FOR BEREAVED FAMILIES ESPECIALLY LGU EMPLOYEES)Service Description:Responsible Office: Records officeRequirements: Order/Advice from City Administrator's Office

Steps Description Maximum Time to

1 If approved, prepare special permit

2Advise client to go to Admin Office for signature of the document, and

3 Client returns to Records Office4 Number the document5 Release the document6 Give one copy to the client, one for the PNP, and 1 for file

NOTE: Should be accomplished in MS EXCEL Formatat the City Planning and Development Office.

Amy 1 to 2Amy 2 to 3Amy 1 to 2

Amy/Helen 5 to 8

Amy/Helen 1

Staff-in-ChargeAccomplish(min.)

CITIZENS CHARTER SERVICES DESIGN TEMPLATEAlaminos City, Pangasinan

Service Code: 21. 7Service Name: ISSUANCE OF OFFIC E MEMORANDUM (RE: AUTHORITY TO SIGN DOCUMENT)Service Description:Responsible Office: Records officeRequirements: personal telephone request (inter-office)


1 Upon request, prepare document in 3 copies2 Routed to Admin Office for signature3 Returned to Records Office4 Number the document5 Release the document6 Maintain 1 office file


Amy 1 to 2Amy 2 to 3Amy 1 to 2


Amy/Helen 5 to 8Helen/Ellanie 1


Service Code: 21.8Service Name: CERTIFICATE OF POSTINGService Description:Responsible Office: Records officeRequirements: Document for posting


1 Receive document for posting 2 Log and number in the incoming logbook

3Post the document in the city'a bulletin board for a number of requested days

4After posting prepare the certificate of posting in three copies as requested

5 Advise client to pay at the CTO,

6Advise client to go to Admin Office for signature of the document, then

7 Client returns to Records Office8 Number the document9 Release the document

10 Give one copy to the client


Amy 2 to 3Amy 2 to 3

Amy/Helen 1 min.

1 min.

Amy 1 to

Brenda/Ellanie 2 to 3

Brenda/Ellanie 3 to 5

Amy/Helen 5 to 8


Brenda/Ellanie 1 min.


Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code : 22.1Service Description : Delivery Vehicles RegistrationResponsible Office : Transportation Regulation OfficeRequirements:

1 Official Receipt LTO2 Certificate of Registration3 Receipt Payment

Steps Description Responsible PersonTime to Complete

(minutes)Imelda B. Racanday 3Ana Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

2 Proceed ton Treasurer's Office for payment c/o CTO C/o CTO

3Return to TRO for validation, log booking of payment Imelda B. Racanday 3

4Upon securing all the requirements, return to TRO for evaluation of the documents Imelda B. Racanday 3

Imelda B. Racanday 3Ana Loraine B. EduEdward R. BlanciaBlesilda G. Sarmiento

Maximino C. dela Cruz

Fill-up data form for Delivery Vehicles

If approved, record in the logbook and release sticker.

5

1

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code : 22.2Service Name :Service Description : Public Utility Vehicles RegistrationResponsible Office : Transportation Regulation OfficeRequirements: Pre-Processing (Y/N)

1 Official Receipt LTO Yes2 Certificate of Registration Yes3 Certificate of Public Convenience Yes4 Receipt Payment No

Steps Description Responsible Person Time to complete (minutes)

Imelda B. Racanday 3Ana Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

2 Proceed to Treasurer's Office for payment c/o CTO C/o CTO

3Return to TRO for validation, log booking of payment Imelda B. Racanday 3

4Upon securing all the requirements, return to TRO for evaluation of the documents Imelda B. Racanday 3

Imelda B. Racanday 3Ana Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

Fill-up data form for Public Utility Vehicles

If approved, record in the logbook and release sticker

5

1

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code : 22.3Service Name :Service Description : Registration of Tri-bikes/PushcartsResponsible Office : Transportation Regulation OfficeRequirements: Fees:

1 Owner's CTC (Cedula)2 Barangay Clearance3 Police Clearance Php 20.004 City trial Court Clearance Php 30.005 Land Tax Clearance Php 20.006 Mayor's Clearance Php 30.007 Receipt Payment Php 20.048 Account Clearance9 BIR Clearance

10 Assocation President CertificationMayor's Permit Php 50.00

Steps Description Responsible PersonsTime to Complete

(minutes)Imelda B. RacandayMaximino C. dela Cruz

2 Proceed to Treasure's Office for payment c/o CTO C/o CTO3 Return to TRO for Validation, log booking of payment Imelda B. Racanday 3

4Secure the required clearances and other necessary docements for Mayor's Permit a. Police Clearance Blesilda G. Sarmineto 2 b. City Trial Court Clearance c/o City Trial Court c/o City Trial Court c. Land Tax Clearance c/o Land Tax Section c/o Land Tax Section d. Account Clearance c/o CTO c/o CTO e. BIR Clearance c/o BIR c/o BIR

1 Fill-up form for Tri-bikes/Pushcarts 3

5Upon securing all the requirements, return to TRO for the evaluation of the documents Imelda B. Racanday 5

6If approved, TRO staff assign a sticker and record in the log book Imelda B. Racanday 3

Imelda B. RacandayMaximino C. dela Cruz

8 Proceed to Administrator's Office for signature/approva c/o Admin Office c/o Admin OfficeImelda B. RacandayMaximino C. dela Cruz9

Upon approval return to TRO for the release of Mayor's Permit and Sticker 5

7 TRO staff prepares the Mayor's Permit. 5

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code : 22.4Service Name :Service Description : Motorboat RegistrationResponsible Office : Transportation Regulation OfficeRequirements & Fees:

1 Owner's CTC (Cedula) Sticker (for renewal): Php 65.00

2 Barangay Clearance Business Inspection Fee: Php 200.00

3 Motorboat Registration Certificate

License fees for motorized fishing boats will be based on tonnage

a. MARINA for Passenger Boats

Gear license for motorized fishing boat will be based on type of fishing gear.

b. CAO for Fishing Boats

Business Plate for NEW motorized fishing boat: Php 200.00

4 Police Clearance : Php 20.00

Registration fee for non-motorized fishing boat: Php 50.00

5 City Trial Court Clearance Php 30.00 Registration fee for service boat: Php 750

6 Mayor's Clearance Php 30.00 Documentary stamp : Php 75.00

6 Land Tax Clearance Php 20.00 MAYOR'S PERMIT: Php 50.007 Receipt Payment

8 Account Clearance Php 20.00

9 BIR Clearance

10 Certification

a. Tourism for Passenger Boats

b. CAO for Fishing Boats

Steps Description Responsible Persons Time to complete (minutes)

Imelda B. Racanday

Ana Loraine B. Edu

Edward R. Blancia

Blesilda G. Sarmiento


2 Proceed to Treasure's Office for payment c/o CTO C/o CTO

3 Return to TRO for validation, log booking of payment Ana Loraine B. Edu 3

4Secure the required clearances and other necessary documents for Mayor's Permit

a. Police Clearance Blesilda G. Sarmiento 2

b. City Trial Court Clearance c/o City Trial Court c/o City Trial Court

c. Account Clearance c/o CTO c/o CTO

d. Land Tax Clearance c/o CTO c/o CTO

e. BIR Clearance c/o BIR c/o BIR

f. Certification c/o CAO/Tourism c/o CAO/Tourism

g. Mayor's Clearance Ana Loraine B. Edu 3


Ana Loraine B. Edu

Edward R. Blancia


6 If approved, TRO staff assign a sticker and record in the log book Ana Loraine B. Edu 3

Ana Loraine B. Edu


8 Proceed to Anministrator's Office for signature/approval c/o Admin Office c/o Admin Office

Imelda B. Racanday

Ana Loraine B. Edu

Edward R. Blancia



TRO staff prepares the Mayor's Permit7 5

9Upon approval return to TRO for the release of Mayor's Permit and Sticker

5

1 Fill-up data form for Motorized/Non-motorized boats 3

5Upon securing all the requirments, return to TRO for the evaluation of the documents

5

Citizens Charter Services Design TemplateAlaminos City, PangasinanService Code :Service Name :Service Description : Tricycle Franchise/MTOPResponsible Office : Transportation Regulation OfficeRequirements & Fees:

1 Owner's CTC (cedula) Supervision Fee: Php 40.00

2 Barangay Clearance Parking Fee: Php 150.00

3 Official Receipt from LTO Registration/filing fee: Php 100.00

4 Certificate of Registration Sticker: Php 40.00

5 Professional Driver's License Franchise fee: Php 50.00

6 Insurance Policy Documentary Stamp : Php 45.00

7 Stencil of motor & chassis MAYOR'S PERMIT: Php 50.00

8 TODA Pres. Certification

9 BIR Clereance

10 Police Clearance Php 20.00

11 City Trial Court Clearance Php 20.00

12 Receipt Payment

13 Account Clearance Php 20.00

Steps Description Responsible Person Time to Complete Imelda B. RacandayAna Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

2 Proceed to Treasurer's Office for payment c/o CTO C/o CTOImelda B. RacandayAna Loraine B. Edu

1Fill-up data form for Motorized Tricycle Operator's Permit/Franchise.

3

3Return to TRO for validation, log booking of payment 3

4Secure the required clearances and other necessary documents for MTOP/Franchise. a. Police Clearance Blesilda G. Sarmiento 2 b. City Trial Court Clearance c/o City Trial Court c/o City Trial Court c. Account Clearance c/o CTO c/o CTO d. BIR Clearance c/o BIR c/o BIR e. TODA Certification c/o TODA President c/o TODA President

5

Upon securing all the requirements, return to TRO or the evaluation of the documents and for the inspection of the tricycle unit. Edward R. Blancia 5

Imelda B. RacandayAna Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoImelda B. RacandayAna Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

8Proceed to Administrator's Office for signature/approval c/o Admin Office c/o Admin Office

Imelda B. RacandayAna Loraine B. EduEdward R. BlanciaBlesilda G. SarmientoMaximino C. dela Cruz

9 5Upon approval return to TRO for the release of MTOP/Franchise (LTO copy, Owner's Copy and Sticker)

6If approved, TRO staff assign a sticker and record in the log book

3

7 TRO staff prepares the MTOP/Franchise. 15

Citizens Charter Services Alaminos City, Pangasinan Service Code: 23.1 Service Name: ENACTMENT OF ORDINANCES/ADOPTION OF RESOLUTIONS Service Description:

• Aid in legislation is the primordial concern, tasks, and functions of the Local Legislative Department in the local governance. • It is mandated to enact ordinances and adopt resolutions which will be part or serve as policies, rules and laws of the city government

Frontline Service: YES Responsible Office: SANGGUNIANG PANLUNGSOD and SP SECRETARIAT OFFICES Requirements:

1. Accomplish and submission in fifteen (15) copies each of all proposed measures. Steps Description Responsible Persons Time to complete

(minutes) Client Employee 1. Receive proposed measure/s (ordinance or resolution) in fifteen (15) copies and

cause the recording at the designated logbook Norilyn B. Soriano 3 minutes

2. Include the submitted proposed measure in the initial draft of Agenda for the next regular session under the Reading and Referral. The initial draft of the Agenda will be transmitted to the Chairperson of Committee on Laws and Rules for approval , two (2) working days before the regular session.

Mary Grace Ancheta SP Sec. Luz B. Vale

10-15 minutes

3. The proposed measure will be referred to the appropriate committee for further action upon its presentation during the session. Any plan of action to be undertaken by the committee will be announced by the Committee chairperson in open session. The SP Secretariat will cause the preparation of notices/ invitations to concern parties/ agencies. Notices/ Invitations will be signed by the SP Secretary and will be delivered by the Messenger.

SP Members SP Sec. Luz B. Vale Mario Bautista Norilyn Soriano Golden Giron

Variable

4. After every session, the Stenographer will prepare the journal/ minutes of the session, to be presented for consideration on the next scheduled session.

Debbie Ranches SP Sec. Luz B. Vale

Variable

5. Notices/ Invitations will be followed-up through text messages/ phone calls for confirmation

Jane dela Cruz Golden Giron

Variable

6. During the scheduled committee hearing, the SP Secretariat will act as Secretariat to the committee. The minutes of the committee hearing will be prepared by the

Irene Soneja Shirlyn Montemayor

Variable

support staff from the SP Secretariat for approval by the committee members present in the hearing.

Jane dela Cruz

7. The Committee will prepare a written report on the committee hearing conducted which will be reported on the next regular session by the Chairperson of the committee concern.

Chairperson of SP Committee concern

Variable

8. The proposed measure subject of the committee hearing will be automatically be included in the Agenda of the next regular session under the Committee Reports

Mary Grace Ancheta SP sec. Luz B.Vale

Variable

9 After being reported into by the concern committee, the recommendation/s will be taken into consideration by the august body either to conduct Public Hearing, another committee hearing, elevate the measure to the business of the day for consideration or to temporarily archive/defer the measure for further study.

SP members SP Luz B. Vale

Variable

10. In the event that the proposed measure requires public hearing, the SP Secretariat will cause the preparation of notices/invitations and dissemination of information regarding the same through posting and other means of communication.

Floriza B. Garcia SP Sec. Luz B. Vale Mario Bautista Norilyn Soriano

Variable

11. Upon elevation of the proposed measure to the Business of the Day for consideration, the same is submitted to the body for voting

SP Members Variable

12. Upon approval, in case of Resolution, the SP Secretariat will prepare its final draft in eight (8) copies to be signed by the Sp Members. In case of an ordinance, the same procedure applies but in addition, the final draft of the ordinance will be transmitted to the office of the City Mayor for approval. Upon approval, copies of the ordinance will be posted at the designated places in the city and the within three (3) days will be submitted to the Sangguniang Panlalawigan for review. (Eight copies including the required attachments will be transmitted)

Floriza B. Garcia SP Sec Luz B. Vale Mario Bautista Jane dela Cruz Romina Soriano Debbie Ranches

Variable

13. Upon submission of the ordinance to the Sangguniang Panlalawigan, the same will be scheduled for a Committee Hearing by the Committee on Laws & Ordinances. Majority of the members of the Sangguniang Panlungsod is required to attend including the concern Departments in the executive branch

SP members SP Sec. Luz B. Vale

Variable

14. Upon adoption of a resolution declaring such ordinance enacted within the conferred powers of the Sangguniang Panlungsod, the SP Secretary will cause the publication of the same in a newspaper of local circulation and furnish the same to concern agencies.

SP Secretary Luz B. Vale Floriza B. Soriano Romina Soriano Mario Bautista

Variable


Service Name:


Frontline Service : YesRequirements: Letter to the Office of the Mayor

Personal appearanceSMS to the city's Infotext SystemAccomplished feedback form

Fees: none


(minutes)

Through a letter: a. Send written complaint/feedback to the Office of the Mayor/City Administrator √

b. Receiving staff logs complaint/feedbackMayor's Office/City

Administrator's staff5

c. City Mayor endorses complaint to concerned department coordinate efforts to address said complaint/request

City Mayor/City Administrator

2Through personal appearance a. Client files complaint/request through receiving staff of concerned department √

b. Receiving staff logs complaint/feedback

assigned staff of concerned

department5

c. Concerned department coordinates efforts to address said complaint/request

Concerned department 2

Through Infotext

2

Conveying Complaint/Feedback

Conveying complaints, feedbacks and request for services


1

a. Client sends complaint/feedback/request via SMS to city's Infotext contact numbers: 0917-865-6471 for Globe/TM subscribers and 0920-908-3196 for Smart/TalknText subscribers

√ b. System sends auto message acknowledging receipt of complaint/feedback

w/in 24 hrs

c. Complaint/feedback is forwarded to concerned department w/c will then coordinate efforts to address said complaint/request

Concerned department

Through suggestion box a. Client accomplishes feedback form and drop in the suggestion box √ b. Assigned staff monitors suggestion box daily assigned staff

c. Accomplished feedback forms are logged and departments coordinate efforts to address complaint/requests

Concerned department

3

4