- Unclassified - Knowledge Continuity in IAI Needs, Processes
& Insights Avi Kedem CKO, IAI- Israeli Aircraft Industries
www.iai.co.il
Slide 2
2 KM Program Nov 2013 Special mission and early warning
aircraft Unmanned air vehicle systems Radars and electronic
intelligence Strategic defense systems Missiles and loitering
weapons Passenger-to-freight aircraft conversions Satellites and
space systems IAI is a World Leading Aerospace Company
Slide 3
3 KM Program Nov 2013 Employees: 17,000 2013 results: Sales:
$3.5B Backlog: $10B R&D: $180M Reporting company Global company
over 80% export IAI Groups Systems Missiles & Space ELTA
Systems Military Aircraft Commercial Aircraft Bedek Aviation
Engineering IAI is a World Leading Aerospace Company
Slide 4
4 KM Program Nov 2013 What is KM? Performance support knowledge
Tacit Explicit Tacit Performance support knowledge
Slide 5
5 KM Program Nov 2013 Knowledge Continuity Retention and
Transfer Existing Teams of Experts Retiring Experts
Slide 6
6 KM Program Nov 2013 Knowledge Life Cycle Future
ExpertRetiring Expert Non Structured process Structured process
Explicit Knowledge Information Retiring Experts
Slide 7
7 KM Program Nov 2013 Employees 3040 50 60 70 65 Age Age
Distribution of Workers Retiring Experts In the US and Canada 20%
of the total work force will leave this decade Minimizing
organizational business loss: the estimated loss of experts
knowledge $100,000
Slide 8
8 KM Program Nov 2013 Documenting Packaging Designing user
friendly interface Building a performance support knowledge - base
Embedding the knowledge into the organizations processes Reuse of
the retained knowledge Scope Definition - Mapping Integration
Knowledge - base Creation Knowledge Capturing & Packaging
Methodology in IAI Mapping processes and subjects Prioritizing
according to criticality Retiring Experts
Slide 9
9 KM Program Nov 2013 User friendly documents using structured
templates Edited video e Learning Training Best practices /
Standards Organized existing documents
Slide 10
10 KM Program Nov 2013 Pareto Principle 20/80 5% 75% Focus on
Critical Knowledge
Slide 11
11 KM Program Nov 2013 11 Scope Definition - Mapping
IntegrationKnowledge-base Creation Knowledge Capturing &
Packaging Mapping & Prioritization
Slide 12
12 KM Program Nov 2013 12 Scope Definition - Mapping
IntegrationKnowledge-base Creation Knowledge Capturing &
Packaging Capturing & Packaging
Slide 13
13 KM Program Nov 2013 Scope Definition - Mapping
IntegrationKnowledge-base Creation Knowledge Capturing &
Packaging Designing & Building
Slide 14
14 KM Program Nov 2013 Scope Definition - Mapping
IntegrationKnowledge-base Creation Knowledge Capturing &
Packaging Designing & Building
Slide 15
15 KM Program Nov 2013 The retiring expert The future expert
The process coordinator KM consultant The manager Website developer
Who is involved? Retiring Experts
Slide 16
16 KM Program Nov 2013 Duration: 4-6 month (net) Weekly hours:
The expert and the future expert, 6 -10 hours a week, each Time
investment Retiring Experts
Slide 17
17 KM Program Nov 2013 Objective sharing explicit knowledge in
an existing team of experts Process very similar to that used for
retiring expert Emphasis placed on introducing a culture of
constant sharing of explicit and tacit knowledge Knowledge
continuity Existing team of experts Existing Teams of Experts
Slide 18
18 KM Program Nov 2013 Personal Insights Retiring Experts Are
experts willing to share their knowledge? 70% - Always willing 20%
- A year plus before retirement 10% - Never Essential prerequisite
for success of Knowledge preservation The experts: willing to share
their knowledge The future expert / team: willingness and desire to
learn and share The manager: active support of the process
Slide 19
- Unclassified - THANK YOU Avi Kedem CKO, IAI- Israeli Aircraft
Industries [email protected]
