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© The HPO 2003
Overview of ‘on-line’ process auditing
‘the future of auditing……is here’
© The HPO 2003
Process effectiveness is influenced by many things, e.g.
Inputs Outcomes /Results against
targets
LearnChange
Risk MgtAsset Mgt
Leadership
Teamwork
H&S
KnowledgeMgt
Information security / sharing
Budget
Competence Reporting
Organisational behaviour
Activity 1 Activity 3Activity 2
© The HPO 2003
Therefore Process Auditing requires Auditors who can:
• Understand all management principles & how these work together in the ‘real world’ to effect results
• Understand all individual business processes across all locations, Depts and sections
• Interview and interactive with people from all levels and parts of the organisation
• Talk business with Business Managers as equals with credibility
• Remain objective not influenced by politics
• Remain focused, not distracted by day to day activity when completing the audit
• Check compliance against business requirements
• Collect sufficient evidence to persuade Management that something needs to change
• Understand the ‘softer’ issues such as teamwork, culture and leadership
• Identify areas of strength and improvement linked to the objectives of the organisation
• Report findings to management in a meaningful manner
• Understand the links to all required standards, models and frameworks including Corporate Social Responsibility.
‘not much really – all we really need is super auditors.The question is do they really exist ?’
© The HPO 2003
Impact upon traditional approaches
• Auditor competence?• Numbers of auditors needed and their availability?• Cost compared to the business value delivered?• The time required to do it properly?• Can internal auditors be fully objective?• How can audits obtain sufficient evidence – particularly on ‘soft’ issues?• Audit sample size, which is often small and unrepresentative?• Engaging the whole organisation in audits and improvement?• Audit reports that can stimulate real business improvement?• Changing from compliance to effectiveness focus?• Inconsistency of application and interpretation?• Adequate knowledge of systems thinking and how the organisation actually works?• Examples of failure – how should auditing help reduce these? ‘it is not the the fault of the auditors - they are only human
Using current methods to meet the future need is unsustainable’
The need for auditing processes therefore prompts questions about:
© The HPO 2003
..realising the opportunity to improve
On-line Assessment Solution – the mechanics
Set up assessment
ready for useonline
Create online
assessmentwith you
Carryout online
assessmentSecure &
ConfidentialUser
RegistrationMonitorprogress
online
Produce online report
identifyingImprovements
&Non-
conformances
Bring about ‘real’ change to improve
effectiveness
Create secure personal
resource centre
© The HPO 2003
Tailored assessment > building your assessment based on business needs
‘Detailed content is created to reflect your own processes and corporate language. This allows you to determine what is audited and how it is described. We help you do this to ensure you gain maximum benefit. Totally online – no CDs or other programmes required.’
© The HPO 2003
Tailored assessment > linking performance indicators based on your goals
‘findings will be reported against your performance indicators and / or the drivers of high performance. Provides results that are truly business focused’
© The HPO 2003
Setting up the assessment > sign-in
‘Sign in to your secure area at www.the-hpo.com’
© The HPO 2003
Setting up the assessment > welcome to your secure area
‘manage all audits and assessments from here,all screens can be branded to reflect your organisation’
© The HPO 2003
Setting up the assessment > set up the scope
‘you define the scope of the assessment to meet your needs.Use the assessment as many times as you like’
© The HPO 2003
Setting up the assessment > deciding who will take part
‘You control who takes part andwhat you call them to get the right sample size’
© The HPO 2003
User registration > using the secure access
‘The confidentiality of the overall assessment and each user is protected’
© The HPO 2003
Take the assessment > monitor progress
‘with only a few questions each auditee should complete in 10-15 minutes. A progress bar keeps track and allows people
to exit and come back in as required’.
© The HPO 2003
Monitoring the assessment > status report
‘You can monitor progress at any time’
© The HPO 2003
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Automated reporting > aimed at improving results
Reports and history are online and can identify:•overall performance•strengths and areas for improvement•performance trends•results against business objectives and indicators•scored – numeric results to track improvement•participation levels•non-conformance & near non-conformances•analysis by different groups (depts, locations etc) involved•graphical representation for ease of understanding
© The HPO 2003
Next steps?
You can:
Try out a free assessment to get a better ‘feel’ for how it all works
or/
We can create a resource centre for you
or/
We can talk through the complete system by visiting you or by phone
Just let us know01536 790124