© Skills for Security 2007 All rights reserved National Occupational Standards TSCM Jessica Teale Standards Development Officer Ruth Oliver Standards Development

© Skills for Security 2007 All rights reserved

National Occupational StandardsTSCM

Jessica Teale Standards Development

Officer

Ruth Oliver Standards Development

Manager

Jo Sutherland Standards Development

Officer

Mike Burke Research and Development

Director


National Occupational Standardsare: Specifications of workplace

competence Benchmarks for occupational

performance Statements of industry good

practice

are not: Training courses Qualifications Instructions

should: Only identify and specify the

critical indicators of competence

Be capable of standing on their own

Be written in plain language and understood by the majority

Be level free


Unit: HIB 1

Unit Title: Establish clients human identity and biometric solution requirements Element: HIB 1.1 Element Title: Respond to clients who require human identity and biometric solutions

Performance Criteria You must be able to –

a. respond effectively and promptly to clients, using appropriate methods of communication that suit your clients

b. confirm the authority and responsibility of the person seeking human identity and biometric solutions

c. confirm your understanding of your clients’ requirements

d. confirm your clients’ understanding of any information you provide

e. confirm you have access to sufficient information from which to develop solution proposals

f. explain and confirm your clients’ understanding of the scope and limitations of the actions that you and your organisation can take

g. maintain the security and confidentiality of information relevant to clients and their human identity and biometric solution requirements

Knowledge Criteria You must know and understand –

1. how and why it is important to communicate with clients effectively and promptly

2. how, why and when to use different communication methods

3. current relevant legislation, regulations, codes of practice and guidelines relating to providing human identity and biometric solutions

4. the scope and limitations of actions that you and your organisation can take i.e. determined by capabilities, current relevant legislation, codes of practice, limits of your remit within your organisation

5. the limits of your knowledge and from where to obtain further specialist assistance

6. how to interpret information from clients to determine human identity and biometric solution requirements

7. how and why you should maintain the security and confidentiality of information

Range Statement You must be competent to deal with the following types of:-

1. clients: government, commercial, not for profit entities, private

2. methods of communication: verbal, written, face to face

3. requirements : products, services, upgrades, personnel, advice

4. solution proposals: plans, manuals, procedures, systems, financial budgets

5. limitations: personal, organisational, legal

Performance Criteria• They do not tell us how to

do something, but how well it should be done

• Must contain an observable outcome or activity

• Must contain evaluative statement (against which to measure performance)

• Tell us what we would look for in a competent worker

Range Statements• Defines the breadth and

boundaries of competence required for an individual to be considered competent

• Sets out the critical categories to be covered in assessment

Knowledge Criteria• Specify the critical

knowledge and understanding that supports competent performance

• They are not aspects of learning, but knowing, understanding and implementing

• Relate only to the activity in the title of the standard

An example of NOS


National Occupational Standards

What NOS mean for Employees and Employers

NOS are viewed by modern managers as an indispensable tool for managing a highly skilled workforce. They are used widely to support individual and organisational development and quality assurance at all levels. They provide benchmarks of good practice across the UK.

• NOS are specific in what is required for competent performance therefore employees are clear what is expected of them in their job

• NOS can be a useful tool during appraisal process



• NOS as a measuring stick

Tell me how well I must do it Give me continuous assessment

and regular feedback

Tell me exactly what I must do

in measurable terms

Give me training and

Recognise my performance to development where I need it

the required standards


National Occupational StandardsSector Involvement

Advisory Working Group Established only for the duration of the NOS project The Standards Development Manager and Research & Development

Director will be responsible for ensuring the balance and coverage of the Advisory Working Group.

Interested Parties Individuals who show an interest in the project but are unable to commit the

necessary time to either the development or the approval phase of the project Skills for Security board members, training providers, trade organisations will

be included in this list People on this list will have the opportunity to view and comment on the Draft

NOS prior to Wider Consultation with Industry


National Occupational StandardsAdvisory Working Group – Roles and Responsibilities

• contribute to and support the development of the outputs of the NOS project, within agreed timescales

– Attend and contribute to all EWG Workshops

– Consider all the outputs from each workshop and feedback comments to Skills for Security

• provide the Steering Group with progress reports as required• provide contact details for UK wide consultation on the project

outputs as appropriate


National Occupational StandardsProcess

Employers identify need

Skills for Security applies for funding

Funding agreed

Project Groups formed

Skills for Security works with Project Groups

Functional Map developed / reviewed

NOS reviewed / developed

NOS Circulated for Industry Consultation

Revised by Project Groups

Final NOS agreed

Letters of support required from Industry

NOS submitted for approval to regulator (UKCES)

Approved by Approved by UKCESUKCES

Entered onto NOS Directory

Reviewed every 3 – 5 years




Recruitment and selection

InductionQuality assurance

Qualifications

Partnership working

Performance management and appraisal

Tendering and contracting

Work objectives

Job descriptions

Designing and evaluating training and development


Functional Map and NOS Development

Functional Map• Aids with viewing the activities covered within the suite of NOS• Defines the key functional activities within the sector• Enables gaps to be identified

Skills for Security sector specific units • Cover key activities• Written in plain language• Are consistent (duplication across NOS suite may be required)• Can be amended throughout development process

Skills for Security Common Units• QCA and SQA asked all sectors to develop Common NOS units to reduce the amount of

duplicated units and to encourage transferable skills• They are centered on employability skills which are transferable across the Security Sector. • will add to and provide professionalism to the suite of technical National Occupational

standards• have been approved by the Stakeholder group which consists of each Sector Consultation

Group chair• The units numbers and titles will be kept the same however the format will be changed to

follow the Skills for Security format


Functional Map and NOS Development

Imported units from other SSB/SSC’s• QCA guidelines = Wherever possible NOS should be adopted without variation

• They contain flexible and transferable statements

Tailoring imported units• Can add to NOS, however we have to provide the originator with a copy of changes and

request approval

• Approval from the originator is needed for any imported unit (tailored or not)

• Where appropriate and supported by a strong rationale minor amendments maybe suggested although approval will be required by the originator


Example Functional Map

Close Protection

PCP 5 Communicate effectively in the workplace Provide written information related to your workCommunicate effectively to work with othersCommunicate using telecommunications

PCP 6 Maintain the safety and security of principals whilst on footMaintain close protection escort on footRespond to incidents affecting the safety or security of your principals

PCP 8 Respond to trauma and medical crises Provide immediate response to trauma and medical crisesArrange continued medical care Maintain the safety and security of injured people

PCP 9 Use control and restraint to support close protectionRespond to threatsUse control and restraint to protect your principals

PCP 10 Respond to potential conflict whilst providing close protectionRecognise potential conflict situationsRespond to confrontational situations

PCP 7 Maintain the safety and security of principals whilst in transit Confirm the safety and security of vehiclesPick up (embus) principals for journeys by roadMaintain close protection during journeys by roadSet down (debus) principals from journeys by roadMaintain travel close protectionRespond to incidents affecting security and well-being of principles whilst in transit

PCP 4 Establish and maintain secure environmentsSearch and secure premises Provide information to principals and other relevant people Search people and their property for unauthorised itemsRespond to finding unauthorised items

PCP 1 Assess level of threats and risk to principalsAssess information to determine potential threats and risk to principalsDetermine the level and nature of potential threats and risks to principals

PCP 2 Plan and prepare to minimise threat and risk to principals Determine the resources required to protect principals from potential threats and risksSet up secure office and residential operations centresSelect road routes and carry out reconnaissance to determine risk to principals whilst in transit Plan for travel by commercial transport Carry out reconnaissance of travel routes and venues Determine protection requirements for public appearances

PCP 3 Liaise and communicate with principals and othersConfirm and maintain contact with principals and relevant peopleProvide information to principals and other relevant people Agree protection arrangements with principals and other relevant people Observe protocol during close protection operationsLiaise and communicate with media representatives


NOS Directory

• www.ukstandards.org.uk

• The National Occupational Standards Directory provides an exciting resource to help raise performance in business and industry

• All Standards Setting Bodies / Sector Skills Councils upload their approved Suites of NOS onto this directory

• Allows us to search for existing NOS


NOS Project Timescales

September 2008 Skills for Security submitted the funding bid to UKCESNovember 2008 Decision on funding bid announced by UKCES

Expert Working Group meetings to develop the Functional Map and NOS

25th November 200813th January 200912th February 200911th March 200921st April 200919th May 200916th June 200921st July 2009

6th March 2009 Functional Map to be submitted to UKCES7th August 2009 Draft NOS to be submitted to UKCES Aug - Sep 2009 Industry Consultation Process23rd October 2009 Proposed NOS to be submitted to UKCES

Documents

© Skills for Security 2007 All rights reserved National Occupational Standards TSCM Jessica Teale Standards Development Officer Ruth Oliver Standards Development