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A presentation forA presentation for
NAICNAIC by Lou Russell, Presidentby Lou Russell, President
written by Jeff Feldman
presented by
Russell Martin & Associates
6326 Rucker Road - Suite E
Indianapolis, IN 46220
(317) 475-9311 or [email protected]
www.russellmartin.com
01.16.01A“You think you understand the situation, but what you
don’t understand is that the situation just changed.”- Putnam Investment Advertisement
Being A Change Agent
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Workshop Contents
1. An Overview of Change
2. Change versus Transition
3. Exploring the Human Side of Change
4. Resiliency in the Face of Change
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Presentation Objectives
Gain insight into the facets of change. Distinguish between change and transition. Explore and learn from your own transitional journeys. Learn and practice skills for navigating change. Gain insight into strategies for managing, coaching
and supporting others through change.
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Exploring Change
Think about a big change that you have experienced in your life.
What event or choice brought about the change?
Think about the change as a process, did it happen all at once or did it unfold over time? What were some of the stages of this process?
What were some of the challenges and successes you recall about this period of change in your life?
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Change versus Transition
Circle those words/phrases that are a part of change and box those that are part of transition.
External
Internal
Decision
Process
Circumstance
State of Mind
Disruption
Adaptation
Situation
Identity
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Change versus Transition
Change: Transition:• Disruption in expectations
• External event
• Related to circumstances and situations
• Sometimes connected to a decision of choice
• Psychological reorientation to the change event
• Internal process
• Related to a state of mind, a sense of identity
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Quotable . . .
“It is not so much that we are afraid of change or so in love with the old ways, but it’s that place in between that we fear . . . It’s like being caught between trapezes. It’s Linus when his blanket is in the dryer. There’s nothing to hold on to.”
- Marilyn Ferguson
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Transition: The Human Side of Change
Neutral Zone
Ending
New Beginning
Stages of Transition
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Source: William Bridges
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Transition: The Human Side of Change (continued)
Stages of Transition (continued)
Ending - Process of letting go of the old way before beginning the new form.
Neutral Zone - Fallow period between the ending and new beginning. The wilderness.
New Beginning - New status quo takes shape.
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Reactions to Transition
New Beginning
Endings
Neutral Zone
Time
Denial
Anger
Fear
ShockFrustration
Confusion
Stress Creativity
Skepticism
Acceptance
Impatience
Hope
Energy
Excitement
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The Hero’s Journey
Allies
Allies
Allies
Allies
Story of Origin
Call to Adventure
Belly of the Whale
Guardians of the Gate
Road of Trials
Between Two Worlds
Magical Flight
Accomplishment
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The Hero’s Journey: Reflection
What was the Call to Adventure? What were your initial reactions?
How would you describe your Belly of the Whale? What insights resulted from this experience?
What learnings did you take away from this change experience?
How did success present itself? How did you feel about the change at this point?
What trials did you face?
Story of Origin
Think about a business related transition you have experienced . . .
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Thriving in the Midst of Change
Five Traits of Resilient People
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Building the Resiliency Attitude
Attitude results from how you see the world
A
B
C
It’s the ABC’s of Life . . .
“You can’t control the unexpected, but you can control your response to it.”
- Aikido Principle
Expectation
Reality
Possibility
ctivating Event
onsequential Response
eliefs/Attitude
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I. II.
III. IV.
Building the Resiliency Attitude
House
TreeFlower
Cat
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Looking into the Future
See the coming change. Envision yourself in the new beginning.
Describe one change you can see coming down the road:
Given this reality, what possibility would you like to create here?
“Sometimes we stare so long at a door that is closing that we see too late the one that is open.”- Alexander Graham Bell
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Practicing Flexibility:A Test of Your Creative Thinking Skills
1) Do they have a 4th of July in England?
2) How many birthdays does the average man have?
3) Some months have 31 days; how many have 28?
4) How many outs are there in an inning?
5) Is it legal for a man in California to marry his widow's sister?
6) Divide 30 by 1/2 and add 10. What is the answer?
7) If there are 3 apples and you take away 2, how many do you have?
8) A doctor gives you three pills telling you to take one every half hour.
9) A farmer has 17 sheep, and all but 9 die. How many are left?
10) How many animals of each sex did Moses take on the ark?
11) A clerk in the butcher shop is 5' 10'' tall. What does he weigh?
12) How many two cent stamps are there in a dozen?
How many minutes would the pills last?
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Practicing Flexibility
Adopting new ways of seeing and thinking.
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Imposing Order Upon Chaos
Take First Things First.
“The law of nature is change (chaos), while the dream of man is order.” - Henry Adams
You are driving down a lonely stretch of highway late one night when you come upon an accident. A car is overturned on the road. A second car with a smashed front end sits sideways half onto the shoulder. You see small flames beginning to flicker up from under this car’s hood. A wounded deer lies not far from the first car. As you pull up to the scene and prepare to stop, your headlights shine on a person in the overturned vehicle. You can see that they are halfway out of the car and bleeding badly from a gash in their forehead. Glancing quickly at the other vehicle, you see a person moving slightly in the driver’s seat. The back door of this car is open and there is a small child standing by the driver’s door. You are alone. You have a cell phone. There is no other traffic on the road. What are the first five actions you take?
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Seeking Opportunities in Change
When you look into the face of change … ... do you see the danger or the opportunity?
“Even if you’re on the right track, you’ll get run over if you just sit there.”- Will Rogers
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Master Strategies:Living in a World of Permanent Whitewater
• Remember to pack your attitude.
• Don’t look where you don’t want to go.
• Go with the flow.
• Explore what’s around the next bend.
• Take time to eddy out..
Life is change. Growth is Optional.
Operating in our world of rapid, tumultuous, unrelenting change has been compared to running a raging, white water river. Here are some things to remember for navigating the river of change without getting swamped . . .
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Bibliography
Bridges, William. Managing Transitions: Making the Most of Change. Perseus Press, 1991.
Conner, Daryl. Managing at the Speed of Change. Willard Books, 1993.
de Bono, Edward. Serious Creativity: Using the Power of Lateral Thinking to Create New Ideas. Harper Business, 1992.
Flach, Frederic. Resilience: The Power to Bounce Back When the Going Gets Tough. Hatherleigh Press, 1997.
Gelb, Michael. How to Think Like Leonardo da Vinci: Seven Steps to Genius Every Day. Delacorte Press, 1998.
Johnson, Spencer. Who Moved My Cheese?. Penguin USA, 1998.
Kotter, John. Leading Change. Harvard Business School Press, 1996.
Russell, Lou. The Accelerated Learning Fieldbook: Making the Instructional Process Fast, Flexible, and Fun. San Francisco: Jossey-Bass, 1999.
Russell, Lou. Project Management for Trainers: Stop “Winging It” and Get Control of Your Training Project. Alexandria, VA: ASTD, 2000.
Seligman, Martin. Learned Optimism. Pocket Books, 1998.
Stoltz, Paul. Adversity Quotient: Turning Obstacles into Opportunities. John Wiley & Sons, 1997.
Vaill, Peter. Learning as a Way of Being: Strategies for Survival in a World of Permanent White Water. Jossey-Bass Publishers, 1996.
von Oech, Roger. A Whack on the Side of the Head: How You Can Be More Creative. Creative Think, 1992.
Wheatley, Margaret. Leadership and the New Science: Discovering Order in a Chaotic World. Berrett-Koehler Publishers, 1999.
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