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REPORTS GUIDE

TODAY’S BUSINESS SOLUTIONS, INC. 2016

Reports GuideVersion 6.1

REPORTS GUIDE HG10042015

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ContentsContents .................................................................................................................................................. 2Help and Support .................................................................................................................................... 4

UK and Europe ............................................................................................................................... 4North America................................................................................................................................. 4

MyPC Forum ....................................................................................................................................... 4MyPC Reports ......................................................................................................................................... 5

Booking Reports ................................................................................................................................. 5User Bookings Report .................................................................................................................... 5Block Bookings Report ................................................................................................................... 5No Shows Report ........................................................................................................................... 6Future User Bookings Report ......................................................................................................... 6Future Block Bookings Report........................................................................................................ 6Attended Bookings Versus No Shows............................................................................................ 6Booking Method Summary Report ................................................................................................. 6Number of Bookings Report ........................................................................................................... 6

Resource Reports ............................................................................................................................... 6Faulty Computers Report ............................................................................................................... 6

User Reports ....................................................................................................................................... 6Banned Users Report ..................................................................................................................... 7Currently Banned Users Report ..................................................................................................... 7User Ban History Report ................................................................................................................ 7Unique Users Report ...................................................................................................................... 7

Utilization Reports............................................................................................................................... 7Utilization Summary Report............................................................................................................ 7Site and Location Usage Report .................................................................................................... 7Peak Usage Report ........................................................................................................................ 7 iSPY Usage Report ........................................................................................................................ 7

Selecting Users, User Groups, Sites and Locations in Reports ......................................................... 8Booked For ..................................................................................................................................... 8Site/Location ................................................................................................................................... 8Time Period .................................................................................................................................... 9Context/User Groups .................................................................................................................... 11Report View (Summary or Detail (CSV Export) ........................................................................... 11Data View (Tabular or Graphical) ................................................................................................. 13Advanced Options ........................................................................................................................ 13Is Automated ................................................................................................................................ 13Report Overview ........................................................................................................................... 18Column sorting ............................................................................................................................. 19Search in Reports ......................................................................................................................... 20Drill Down for Detailed Information............................................................................................... 20Export Options .............................................................................................................................. 23

Booking Reports.................................................................................................................................... 24User Bookings Report....................................................................................................................... 25Block Bookings Report ..................................................................................................................... 30No Shows Report.............................................................................................................................. 34Future User Bookings Report ........................................................................................................... 37Future Block Bookings Report .......................................................................................................... 41Attended Bookings Versus No Shows Report .................................................................................. 45Booking Method Summary Report.................................................................................................... 48Number of Bookings Report ............................................................................................................. 51

Resource Reports ................................................................................................................................. 54Faulty Computers Report.................................................................................................................. 55

User Reports ......................................................................................................................................... 58Banned Users Report ....................................................................................................................... 59Currently Banned Users Report........................................................................................................ 62User Ban History Report ................................................................................................................... 63Unique Users Report ........................................................................................................................ 64

© TODAY’S BUSINESS SOLUTIONS, INC. 2016


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Utilization Reports ................................................................................................................................. 65Utilization Summary Report .............................................................................................................. 66Site and Location Usage Report ....................................................................................................... 70Peak Usage Report .......................................................................................................................... 74



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Help and SupportWe hope that your use of MyPC is trouble free. If you have any issues or questions, help is at hand from TBS Technical Support. You can contact TBS Technical Support by any of the following methods.

E-mail: [email protected]: www.singlecard.com/support.htmTelephone: 630-537-1374

Technical Support is available Monday to Friday 08:00 AM -6:00 PM CST


http://www.singlecard.com/support.htm

mailto:[email protected]


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MyPC ReportsMyPC provides comprehensive statistical information for your organization. The remainder of this section provides a brief overview of each report and its purpose. The following sections will provide more detail on each report, as well as screenshots of all available options.To access MyPC Reports, click on the reports button in the MyPC Web Admin Console toolbar. TheReport options will be shown.

Booking Reports

This section contains a group of reports detailing computer bookings that have occurred in the past and those that will occur in the future.

User Bookings ReportThis report provides detailed statistics on Computer Bookings made on the MyPC System.

Block Bookings ReportThis report provides detailed statistics on Block Bookings made on the MyPC System.



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No Shows ReportProvides details of individual bookings where users have failed to turn up for their session.

Future User Bookings ReportProvides listings of all user bookings scheduled to occur in the future.

Future Block Bookings ReportProvides listings of all block bookings scheduled to occur in the future.

Attended Bookings Versus No ShowsThis report provides details of the percentage attended bookings that occurred in the past compared to individual bookings where users failed to turn up for their sessions.

Booking Method Summary ReportThis report shows a summary of the different booking types (i.e. Walk-up Bookings, AdvanceBookings and Block Bookings).

Number of Bookings ReportThis report gives an hourly summary of bookings within your Sites and Locations.

Resource Reports

This section contains one report detailing the status of the computers.

Faulty Computers ReportThis report shows details of computers that have been marked faulty and their current status.

User Reports

This group of reports provide information relating to users’ booking consumption history andBehavior.



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Banned Users ReportThis report provides a summary of all banned users and the subsequent ban revocation activity.

Currently Banned Users ReportThis report provides a summary of all currently banned users.

User Ban History ReportThis report allows you to view the ban history for a specific user. Please enter a user’s name in theblank field provided.

Unique Users ReportThis report displays a list of all users who have used MyPC controlled computers with the date range specified across all Sites or a specific Site. It culminates in the total number of unique users. For example if Homer uses computers twenty times he will only be counted once.

Utilization Reports

This group of reports provides data on computer utilization.

Utilization Summary ReportThis report shows the total number of minutes that Resources were used across all Sites or in a specific Site providing overall usage figures culminating in usage percentages.

Site and Location Usage ReportThis report shows details of all sessions that have occurred at the selected Site or at all Sites within the dates specified culminating in grand totals showing the number of bookings, total usage time and average duration.

Peak Usage ReportThis report shows the percentage utilization per hour covering the selected period at the selected Site for the selected Locations or all Locations culminating in average utilization percentages per hour.

iSPY Usage ReportThis shows details of the iSPY sessions started by TA/NTA Users.



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Selecting Users, User Groups, Sites and Locations in Reports The majority of the reports in MyPC allow you to select a user by specifying an individual user (where required) or the block booking name, Site/Location details, Time Period, selecting the Context/User Group, the Report View (Summary/Detailed (CSV Export)), Data View (Tabular/Graphic), show NTA/TA Usage or deleted users Rather than cover this for every report, we will cover it once here. A Typical report dialogue looks like this:

Booked ForWhere applicable you can specify an individual Login ID by entering it in the Booked For (Login ID)field, like this.

If you want to generate the report for all users, leave Booked For (Login ID) blank. By default, the report will be generated for All Sites/Locations and User Groups. However, you can change this to generate the report for all users but select specific/multiple Sites/Locations and User Groups only by clicking on the Modify button.

Site/LocationYou can select All or a multiple selection of the User Groups by clicking on the Modify button.



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Time PeriodNext you can select a Time Period. The majority of the reports in MYPC allow statistics to be generated for a particular time period, bound by a start date and an end date or alternatively by anumber of set weeks, months, yesterday, last week, last month, today, this week and this month.



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If you select specific the following date range will show.

In our example we will be using the specific date range option. Clicking on the date you wish to change (Start or End) will display a calendar dialogue as shown below.



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Select the appropriate date from the calendar. For this example, we will change the start date to be the 20 Can 2013. Clicking the desired date will automatically close the calendar dialogue box and the date field will be updated.

Context/User GroupsMyPC 6 reports allows the option to filter the report based on Context (Domain) and User Group, as configured in MyPC, allowing you to target your report right down to a specific user group. For example, you might like to know how many children visit your library branch or how many travel and tourism students visit the learning resources center.

Report View (Summary or Detail (CSV Export)MyPC 6 reports allow you to choose between viewing the report as a Summary or as a Detailed (CSV Export) view. The summary view takes you directly to the management information that waspreviously found on the last page of the original MyPC 3/4 Reports.



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Data View (Tabular or Graphical)The option to display a graphical report can only be selected at the summary level.

Advanced OptionsSelecting Advanced Options will display two options, Show NTA/TA Usage and Show deleted users. By default these options are enabled however you can uncheck these options if you do not wish to include deleted users or NTA/TA usage statistics.

Is AutomatedHere you can choose to deliver any report via e-mail by selecting the Is Automated tick box.



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The MyPC reports can be scheduled to be delivered on a daily, weekly or monthly basis by selecting the desired time period from the drop down menu and checking the correct email address is listed..

Once the dialogue is completed it will look like this:

Click on the View Report or Save button. Alternatively click on the X to close the dialogue.

If you click on the Save button the following dialogue will show. Please enter a name in the field provided.



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Click Update or alternatively click on the X to close the dialogue.

Next you can continue to view the report. Click on the Save button to save the report. Alternatively click on Delete or X.

If you clicked on the Save button the MYPC Reports section will update to show the saved report which you can access and modify or view at any point.



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Click on the saved report and select View Report. The following details will be shown.

You can drill down in the report to view a Detailed View by clicking on the + symbol next to the user name e.g. bart.

Please note that this detailed report can also be accessed from the Reports Menu byselecting the “Detailed” radio button.



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The output of this report looks like this:



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Report OverviewThe report overview is on the first page of the report which shows the totals (where applicable) and the configuration values of the chosen report.


Column sortingMyPC 6 provides the ability to sort the data in a report by simply clicking on the column headings. In the report below it shows the location column where the sort has been applied and is highlighted with


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a little triangle. To change sorting you would simply click another column heading.


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Search in ReportsYou can search for any text within the report by clicking the search button as shown below. An example of its use could be to search for a particular user in a report which has several hundredpages of results. When the search button is clicked it will open a search dialogue box and a text value can be entered to search through the report.

Drill Down for Detailed Information.When a summary view report is generated it is possible to drill down on applicable reports to get detailed statistics on an entry from the summary view. You simply click the entry and a detailed viewreport will be generated for that entry.



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In this example we want to drill down for further information on Abraham’s usage, to do so we simplyclick on the entry for Bart under the Login ID field and a new detailed report of Bart’s usage alone isgenerated.



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Export OptionsReports can be exported into seven different file formats: PDF, Excel (XLS), RTF, MHT, Text (TXT), CSV and as images (PNG). MyPC 6 allows you to view the report, print and export the data all from the convenience of the same screen. Please see the various options as detailed below:

Displays the search window

Prints the report

Prints the current page

Moves to the First/Previous page

Selects the page to be displayed

Moves to the Next/Last page

Exports the report and saves it to disk

Exports the report and shows it in a new window

Exports and saves the report in the selected format



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Booking ReportsClicking on the Booking Reports icon will display all the available Booking Reports. Each one of these reports will be covered in detail.

Please select the filters as required. This is explained in the S e l e c t i ng U s er s , U s er Gr o u p s , S i tes a n d Loc ati ons i n Re por ts section. In the following section default settings will be used.



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User Bookings ReportThis report provides detailed statistics on Computer Bookings made on the MyPC System.

The summary report’s date period, booking type, booked for, context, user group, show NTA/TA usage, show deleted users, total bookings, total average duration, average duration, total average utilization and average utilization is shown along the top. We will now describe each column shown in the report.

Login ID The login ID the user used to log on to MyPC (their Username).

Name This comes from your Directory (Microsoft Active Directory, Novell Directory Services, etc.). This field can be blank if your Directory does not contain users’ names.

Site The MyPC Site the booking was made for.

Location The MyPC Location the booking was made for.

Number ofBookings The number of bookings that were made.



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Number ofMachines The number of machines logged onto.

Duration(hh:mm:ss) This shows one of three things:

For a Walk-up booking, this shows the actual duration the user was logged on for. The figure shown here will match the Utilization (see below).

For an Advance booking, it shows the booking Utilization (see below)plus any time the computer was waiting for the user to log on.

For a No Show, it shows the Logon Wait Time, which is set in the Location Policy. It shows this because this is the amount of time the computer waited for the user to log on before the booking was cancelled.

Utilization(hh:mm:ss) The number of minutes that the user was actually logged on to the computer

for. This will be 00:00 for a No Show.

You can drill down in the report to show a specific Login ID by clicking on the desired Login ID e.g.Abraham.



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The summary report’s date period, booking type, booked for, context, user group, show NTA/TA usage, show deleted users, total bookings, total duration, average duration, total utilization and average utilization is shown along the top of the screen. We will now describe each column shown in the report.





Resource The computer the booking was made on.

Booking From The start time of the booking. This represents the time the booking was due to start for an Advance Booking, or the time the user logged on for a Walk-up Booking.

Duration(hh:mm:ss) This shows one of three things:

For a Walk-up booking, this shows the actual duration the user was logged on for. The figure shown here will match the Utilization (see below).

For an Advance booking, it shows the booking Utilization (see below)plus any time the computer was waiting for the user to log on.

For a No Show, it shows the Logon Wait Time, which is set in the Location Policy. It shows this because this is the amount of time the computer waited for the user to log on before the booking was cancelled.

Login time The time when the user logged into the computer and their session started.This will be blank for a No Show.

Logout time The time when the user logged out of the computer and their session ended.This will be blank for a No Show.

Utilization(hh:mm:ss) The number of minutes that the user was actually logged on to the computer

for. This will be 00:00:00 for a No Show.

Booking Status This will show either Attended for a booking actually took place (all Walk-up bookings and Advance booking that the user logged on for), or No Show forAdvance Bookings that the user did not turn up for.



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Booking Method This will show either Advance for an Advance booking or Walk-up for a Walk- up booking.

Booked By This will show one of three things.

For an Advance booking made by a TA/NTA, this will show STAFFfollowed by the logon name of the TA/NTA that made the booking.

For an Advance booking made by a General User, this will showUSER

For a Walk-up booking, this will simply say USER

Alternatively you can run the report in CSV format by selecting Report View – Detailed (CSV Export). Running MyPC reports has a large impact on the process where IIS is concerned e.g. when larger reports are required, data is returned quicker in Detailed view (CSV Export) than in Summary view.

You can also wish to view the data in this report in the form of a bar chart.



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Block Bookings ReportThis report provides detailed statistics on Block Bookings made on the MyPC System.

The summary report’s date period, booking type, context, user group, show NTA/TA usage, show deleted users, site, location, total bookings, total duration, average duration, total utilization and average utilization is shown along the top of the screen. We will now describe each column shown in the report.

Block BookingName This shows the block booking name which was created when the block

booking was made.

Password This shows the block booking password that was set when the block Booking was created. Setting a block booking password is optional. If no password was set then this field will be blank.

Site The MyPC Site the block booking was made for.

Location The MyPC Location the block booking was made for.



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Number ofMachines The number of machines the block booking was made for. Please note that if

the block booking was made for say, four machines and were reported as No Shows then all machines will be shown in the column. If, for example, one user has logged onto one block booked machine then all the machines will still show in the column. If one user has logged onto a block booked machine then and deletes the booking then no machines will appear in this column.

Booking From The start date and time of the block booking.

Booking To The end date and time of the booking.

Duration(hh:mm:ss) This shows the booking Utilization plus any time the computer was waiting for

the user to log on.

Utilization(hh:mm:ss) This shows the number of minutes that the user was actually logged on to the

computer.

You can drill down in the report to show a specific Block Booking by clicking on the desired BlockBooking Name e.g. Revision.



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The summary report’s date period, booking type, block booking name, context, user group, show NTA/TA usage, show deleted users, site, location, total bookings, total duration, average duration, total utilization and average utilization is shown along the top of the screen. We will now describe each column shown in the report.


booking was made.



Site The MyPC Site the block booking was made for.

Location The MyPC Location the block booking was made for.

Resource The computer the block booking was made on.

Booking From The start time of the block booking.

Duration(hh:mm:ss) This shows the booking Utilization plus any time the computer was waiting for

the user to log on.

Login time The time when the user logged into the computer and their session started.This will be blank for a No Show.

Logout time The time when the user logged out of the computer and their session ended.This will be blank for a No Show.

Utilization(hh:mm:ss) This shows the number of minutes that the user was actually logged on to the

computer for.

Booking Status This will show either Attended for a booking that actually took place or NoShow for block bookings that the user did not turn up for.

Booking Method This will show Block for a Block Booking.

Booked By This will show STAFF followed by the logon name of the TA/NTA that made the booking.




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You can also view the data in this report in the form of a bar chart.



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No Shows ReportThe No Shows Report provides details of Bookings (Advance and Block) that have been made but not used (i.e. not logged on to).

The summary report’s date period, context, user group, user, site, location, show NTA/TA usage and show deleted users is shown along the top of the screen. We will now describe each column shown in the report.

TotalBookings The total number of bookings made.

TotalUnattended The total number of bookings that was unattended.

TotalUnattended (%) The total unattended bookings shown as a percentage.

Total Duration(d hh:mm:ss) This it shows the total booking time the computer was waiting for the user to

log on.




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Both individual and block booking No Shows are shown. For a block booking, the Name column shows the Block Booking Name, which was created when the Block Booking was made.

The durations shown are the Logon Wait Time for individual bookings. For Block Bookings, it will show one of two things, depending on how your Location Policy is configured. If your Location Policy has Block Booking Persistence enabled, the duration will show the entire block booking duration. If your Location Policy has Block Booking Persistence disabled and a Block Booking Logon Wait Time set, the duration will show whatever time period the Block Booking Logon Wait Time is set to.

The other columns shown contain identical data to the User Block Booking Report, above.

The report’s date period, context, user group, user, site, location, show NTA/TA usage, show deleted users, total bookings, total unattended, total unattended (%) and total duration is shown along the top of the screen. We will now describe each column shown in the report.








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Date The date the booking was made on.

Start Time The time when the user logged into the computer and their session started.This will be blank for a No Show.

End Time The time when the user logged out of the computer and their session ended.This will be blank for a No Show.

Duration(hh:mm:ss) This shows the booking time the computer was waiting for the user to log on.

You can also view the data in this report in the form of a pie chart.



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Future User Bookings ReportThis report shows all user bookings scheduled to start at a future time.

The summary report’s date period, context, user group, site, location, booking type, booked for, show NTA/TA usage, show deleted users, total bookings, total duration and average duration is shown along the top of the screen. We will now describe each column shown in the report.

Booked For The MyPC user the booking was made for.



Number ofBookings The number of bookings made by the user.

Number ofMachines The number of machines the user booked.

Duration(hh:mm:ss) This it shows the total booking time the computer is booked for.

You can drill down in the report to show a specific user by clicking on the desired Booked For name e.g. bart.



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The summary report’s date period, context, user group, site, location, booking type, booked for, show NTA/TA usage, show deleted users, total bookings, total duration and average duration is shown along the top of the screen. We will now describe each column shown in the report.

Booked For The MyPC user the booking was made for.




Booking From The start date of the booking. This represents the date the booking is due to start for an Advance Booking.


Booking Method This will show either Advance for an Advance booking or Walk-up for a Walk- up booking.

Booked By This will show one of three things.

For an Advance booking made by a TA/NTA, this will show STAFFfollowed by the logon name of the TA/NTA that made the booking.

For an Advance booking made by a General User, this will showUSER

For a Walk-up booking, this will simply say USER



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Start Time The start time of the booking. This represents the time the booking is due to start for the Future Booking.

End Time The end time of the booking. This represents the time the booking is due to end for the Future Booking.

Duration(hh:mm:ss) This shows the booking Utilization.





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Future User Bookings Report (Summary)

Start date 2410612013End date 30/0612013Context All

User Group All

Site All

location All

Book ng Type User Bookings

Booked f or (login 10) All

Show NTAlTA Usage Yes

Show deleted users Yes

Total Bookings

Total Duration (hh:mm:ss) 01:30:00Average Duration 00:30:00

iTS:MyPC

• Nt.mber Of Moclwles• Nt.mber Of Boomgs



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Future Block Bookings ReportThis report shows all user bookings scheduled to start at a future time.

The summary report’s date period, context, user group, site, location, booking type, block booking name, show NTA/TA usage, show deleted users, total bookings, total duration and average duration is shown along the top of the screen. We will now describe each column shown in the report.


booking was made.




Number ofBookings The number of bookings made by the user.

Number ofMachines The number of machines the user booked.

Duration(hh:mm:ss) This it shows the total booking time the computer is booked for.



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You can drill down in the report to show a specific user by clicking on the desired Block Booking name e.g. Revision.

The summary report’s date period, context, user group, site, location, booking type, block booking name, show NTA/TA usage, show deleted users, total bookings, total duration and average duration is shown along the top of the screen. We will now describe each column shown in the report.


booking was made.




Booking From The start date of the booking. This represents the date the booking is due to start for an Advance Booking.



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Booking Type This will show Block for a Block booking.

Booked By This will show one of two things.

For a block booking made by a TA/NTA, this will show STAFFfollowed by the logon name of the TA/NTA that made the booking.

For a block booking made by a Tutor, this will show Tutor.

Start Time The start time of the booking. This represents the time the booking is due to start for the Future Booking.

End Time The end time of the booking. This represents the time the booking is due to end for the Future Booking.

Duration(hh:mm:ss) This shows the booking Utilization.




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Future Block Bookings Report (Summary) iTS: MyPC

Start date 2410612013End date 3010612013Context All

User Group All

Site All

Location All

Booking Type Block Bookings

Block Booking Name All



TotalBookings 20

TotalDuration (hh:mm:ss) 07:15:00Average ouratton 01:48:45

• r Of Machines

• r Of Bool<inos

P•1o'1



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Attended Bookings Versus No Shows ReportThis report shows a simple comparison between Attended Bookings (i.e. bookings that have been logged on to) and No Shows (bookings that have been made but not used (i.e. not logged on to).

The summary report’s date period, context, user group, site, location, show NTA/TA usage and show deleted users is shown along the top of the screen. We will now describe each column shown in the report.

AttendedBookings This shows a summary of the number of attended bookings.

No Shows This shows a summary of the number of No Show bookings.

AttendedBookings (%) This shows the percentage of attended bookings.

No Shows (%) This shows the percentage of No Show bookings.




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The summary report’s date period, context, user group, site, location, show NTA/TA usage, show deleted users, total attended, total no shows, total attended (%) and total no shows (%) is shown along the top of the screen. We will now describe each column shown in the report.



AttendedBookings This shows the number of attended bookings in the Location the bookings

were made for.

No Shows This shows the number of No Show bookings in the Location the bookings were made for.

AttendedBookings (%) This shows the percentage of attended bookings in the Location the bookings

were made for.

No Shows (%) This shows the percentage of No Show bookings in the Location the bookings were made for.



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MyPC • Attended

I J Page 1 1 Bl of [Q

Attended Bookings Versus No Shows Report(Summary)

Start date 0110612013End date 2410612013

Context All

User Group All

Site All

Location All



• Attended BookingsNo Shows



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Booking Method Summary ReportThis report shows a summary of the different booking types (i.e. Walk-up Bookings, AdvanceBookings and Block Bookings).

The summary report’s date period, context, user group, site, location, show NTA/TA usage, total number of advanced bookings, total number of walk-up bookings, total number of queued bookings and total number of block bookings is shown along the top of the screen. We will now describe each column shown in the report.

Advanced This shows the number of Advance bookings.

Walk-Up This shows the number of Walk-Up bookings.

Queued This shows the number of Queued bookings.

Block This shows the number of Block bookings.

All This shows the number of All booking types.

Advanced (%) This shows the percentage of Advance bookings made.

Walk-Up (%) This shows the percentage of Walk-Up bookings made.

Queued (%) This shows the percentage of Queued bookings made.

Block (%) This shows the percentage of Block bookings made.



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The summary report’s date period, context, user group, site, location, show NTA/TA usage, total number of advanced bookings, total number of walk-up bookings, total number of queued bookings, total number of block bookings and total bookings is shown along the top of the screen. We will now describe each column shown in the report.



Advanced This shows the number of Advance bookings made in the Location.

Walk-Up This shows the number of Walk-Up bookings made in the Location.

Queued This shows the number of Queued bookings made in the Location.

Block This shows the number of Queued bookings made in the Location.

All This shows the number of All booking types made in the Location.

Advanced (%) This shows the percentage of Advance bookings made in the Location.

Walk-Up (%) This shows the percentage of Walk-Up bookings made in the Location.

Queued (%) This shows the percentage of Queued bookings made in the Location.


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Block(%) This shows the percentage of Block bookings made in the Location.


Page L Bl

Booking Method Report (Summary) iTS:MyPC

Start date

End date

Context

User Group

Site

location

01/0612013

2410612013

All

All

All

All

Show tiTAlTA Usage

Total number of Advanced booki ngs

Yes

16 (0 19%)

Total number of Walk-Up bookings 1556 (18.36%)Total number of Queued bookings 6848 (80.81%)

Total number of Block bookings 54 (0.64%)

Total Bookings 8474


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REPORTS GUIDE HG10042015Advance

• Walk-Up• Queued

Block


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Number of Bookings ReportThis report gives an hourly summary of bookings within your Sites and Locations.

The summary report’s date period, time period, site, location and show NTA/TA usage is shown alongthe top of the screen. We will now describe each column shown in the report.

Total andAverageBookings This is the total average bookings per hour.




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The summary report’s date period, time period, site, location and show NTA/TA usage is shown alongthe top of the screen. We will now describe each column shown in the report.

Site The MyPC Site the booking was made for per hour.

Location The MyPC Location the booking was made for per hour.

Date The date the booking was made for.




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Number of Bookings Report (Summary) iTS:MyPC o

Start da te 0110612013

End date 2410612013Start Time 00:00Endnme 00:00Site All

Location All Show NTAITA Usage Yes

•TotolBooknos

Paot1of1



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Resource ReportsClicking on the Resources Reports button will display the Resource Reports.




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Faulty Computers ReportThis report displays a list of computers that are currently faulty or have been marked as faulty in the past.

The summary report’s date period and total number of faulty computers are shown along the top ofthe screen. We will now describe each column shown in the report.

Site The MyPC Site where the computer was marked as faulty.

Location The MyPC Location where the computer was marked as faulty.

Resource The computer that was marked as faulty.

Total Number ofFaulty ComputerEvents The total number of computers that were made faulty in the location.

Total Number ofFaulty Time(d hh:mm:ss) The total number of time the computer is marked as faulty.

You can drill down in the report to show a specific faulty computer by clicking on the desired location e.g. Open Access Area.



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The summary report’s date period, site, location, total number of faulty computers, total faulty time and total number of unique faulty computers are shown along the top of the screen. We will now describe each column shown in the report.

Site The MyPC Site where the computer was marked as faulty.

Location The MyPC Location where the computer was marked as faulty.

Resource The computer that was marked as faulty.

From The date and time from when the computer was marked as faulty.

To The date and time to when the computer was marked as faulty.

Total Duration(hh:mm:ss) The total duration the computer was marked as faulty.

Set Fault By The Username of the individual who marked the computer as faulty.

Reason The reason for why the computer was marked as faulty.

Set Working By The Username of the individual who marked the computer as working.

Reason The reason for why the computer was marked as working.

Current Status The current status of the computer i.e. working or faulty.




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User ReportsClicking on the User Reports button will display the User Reports.




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Banned Users ReportThis report shows a list of all users that were banned and user bans that were revoked.

The summary report’s date period, show deleted users and total banned are shown along the top ofthe screen. We will now describe each column shown in the report.


Context This shows the User Group (as configured in MyPC)


Total Number ofSuspended Events The total number of suspended events per user.

Total SuspendedTime(d hh:mm:ss) The total number of suspended time per a user.

You can drill down in the report to show a specific banned user by clicking on the desired Login IDe.g. bernd.



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The summary report’s date period, show deleted users, login ID, total number of suspended events, total suspended time are shown along the top of the screen. We will now describe each column shown in the report.




Banned By The Username of the individual who banned the user.

Reason The reason for why the user was banned.

From The date and time from when the user were banned.

To The date and time to when the user were banned.

Revoked By The Username of the individual who revoked the user’s ban.

Reason The reason for why the user’s ban was revoked.

Current Status The current status of the user i.e. banned or revoked.




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Currently Banned Users ReportThis report shows a list of all users that are currently banned.

Please note this report can only be viewed in CSV format.

The summary report shows deleted users, total banned and total suspended time along the top of the screen. We will now describe each column shown in the report.






From The date and time from when the user was banned.

To The date and time to when the user was banned.



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User Ban History ReportThis report allows you to view the ban history for a specific user. Please enter a user’s name in theblank field provided.

Please note this report can only be viewed in CSV format and you have to enter a user’s name.

The summary report shows the user and total suspended time along the top of the screen. We will now describe each column shown in the report.



From The date and time from when the user was banned.

To The date and time to when the user was banned.

Revoked By The Username of the individual who revoked the user’s ban.

Reason The reason for why the user’s ban was revoked.



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Unique Users ReportThis report displays a list of all users who have used MyPC controlled computers with the date range specified across all Sites or a specific Site. It culminates in the total number of unique users. For example if Homer uses computers twenty times he will only be counted once.

Please note this report can only be viewed in CSV format and you have to enter a site and location.

The summary report’s date period, site, location, show NTA/TA usage, show deleted users and total number of unique users are shown along the top of the screen. We will now describe each column shown in the report.





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Utilization ReportsClicking on the Utilization Reports icon will display the Utilization Reports.




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Utilization Summary ReportThis report shows the total number of minutes that Resources were used across all Sites or in a specific Site providing overall usage figures culminating in usage percentages.

The summary report’s date period, context, user group, site, location, show NTA/TA usage, total available, total utilization and percentage utilization are shown along the top of the screen. We will now describe each column shown in the report.



LocationAvailable(d hh:mm:ss) This shows the time that the Location was available for.

LocationUtilized(d hh:mm:ss) This shows the time utilized in the Location.

Location Percentage Utilized(d hh:mm:ss) This shows the time utilized in percentage in the Location.



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You can drill down in the report to show a specific Site by clicking on the desired Site name e.g. AlbertSquare.

The detailed report’s date period, context, user group, site, location, show NTA/TA usage, total available, total utilization, percentage utilization are shown along the top of the screen. We will now describe each column shown in the report.



Resource The computer the booking was made for.

ResourceAvailable(d hh:mm:ss) This shows the time that the Resource was available for.

ResourceUtilized(d hh:mm:ss) This shows the time utilized for the Resource.

Resource Percentage Utilized(d hh:mm:ss) This shows the time utilized in percentage for the Resource.




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Site and Location Usage ReportThis report shows details of all sessions that have occurred at the selected Site or at all Sites within the dates specified culminating in grand totals showing the number of bookings, total usage time and average duration.

Where a longer date range are selected TBS recommends running this report in CSV format.

The summary report’s date period, context, user group, site, location, show NTA/TA usage, show deleted users, total usage, total duration, total utilization, average duration, average utilization are shown along the top of the screen. We will now describe each column shown in the report.



LocationTotal Usage This shows the number of sessions for the Location.

Total Duration in Location(d hh:mm:ss) This shows the total duration (time booked) at the Location.



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AverageDurationin Location(hh:mm:ss) This shows the average duration (average time booked) at the Location.

Location Utilized(d hh:mm:ss) This shows the actual utilization (time used) at the Location.

Average Utilization in Location(hh:mm:ss) This shows the average utilization (average time used) in the Location.

You can drill down in the report to show a specific Site by clicking on the desired Site name e.g. AlbertSquare.

The summary report’s date period, context, user group, site, location, show NTA/TA usage, show deleted users, total usage, total duration, total utilization, average duration, average utilization are shown along the top of the screen. We will now describe each column shown in the report.



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Resource The computer the booking was made for.


Name This comes from your Directory (Microsoft Active Directory, Novell DirectoryServices, etc.). This field can be blank if your Directory does not containusers’ names.

BookingFrom The date and time the booking was made.

Duration(d hh:mm:ss) The time the booking was booked for.

Login Time This shows the time the user logged in to the computer.

Logout Time This shows the time the user logged out from the computer.

Utilization This shows the time utilized (actual time used).





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Peak Usage ReportThis report shows the percentage utilization per hour covering the selected period at the selected Site for the selected Locations or all Locations culminating in average utilization percentages per hour.

The summary report’s date period, context, user group, site, location and show NTA/TA usage areshown along the top of the screen. We will now describe each column shown in the report.

AverageUtilization This shows the average utilization (average time used) per hour.

You can drill down in the report to show a specific Login ID by clicking on the desired location e.g.Business Library.



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The summary report’s date period, context, user group, site, location and show NTA/TA usage areshown along the top of the screen. We will now describe each column shown in the report.



Date This shows the date the booking was made for.




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iSPY Usage ReportThis shows details of the iSPY sessions started by TA/NTA Users.

Please note that MyPC has no way of ascertaining whether the iSPY session started successfully and at what time it ended. This report solely lists when administrators attempted to start an iSPY session.

The summary report’s date period, show NTA/TA usage, show deleted users, total number of iSpy sessions, total number of iSpy-ed unique users and total number of iSpy-ed unique computers are shown along the top of the screen. We will now describe each column shown in the report.

iSpy-ed LoginName The login ID the user used to log on to MyPC (their Username).

iSpy-ed LoginContext This shows the User Group (as configured in MyPC) which the user belongs

to.

Total Number of User iSpySessions This shows the total number of iSpy sessions per user.



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You can drill down in the report to show a specific user by clicking on the desired iSpy-ed Login IDe.g. Amer.

The summary report’s date period, user, show NTA/TA usage, show deleted users, total number of iSpy sessions, total number of iSpy-ed unique users, total number of iSpy-ed unique computers are shown along the top of the screen. We will now describe each column shown in the report.

iSpy-ed LoginName The login ID the user used to log on to MyPC (their Username).

iSpy-ed LoginContext This shows the User Group (as configured in MyPC) which the user belongs

to.

iSpy-ed ResourceNetBIOS nameContext The computer name that the iSpy session was made on.

iSpy-ed byLogin Name The Login Name of the user (member of staff) that iSpy-ed on the user.

iSpy-ed byContext The user group of the user (member of staff) that iSpy-ed on the user.

Start Time The start time of the iSpy session.




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