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Be inspired. Move forward. Non-woven Paper Printed Electronics Plastics Packaging Tire // BST North America – Your Partner for Productivity in the Web Processing Industries

BST North America · 2000 Pro Mark Technologies was acquired ... diaper making machines ... years of market know- ledge and applications experience

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Page 1: BST North America · 2000 Pro Mark Technologies was acquired ... diaper making machines ... years of market know- ledge and applications experience

Be

insp

ired

. Mo

ve f

orw

ard

.

Be

insp

ired

. Mo

ve f

orw

ard

.

5

Non-woven

Paper

Printed Electronics

Plastics

Packaging

Tire

www.bstna.com [email protected]

Madison Offices 4249 Argosy Court Madison, WI 53714

' +1 608-223-0625 6+1-608-223-0074

Elmhurst Offices 655 West Grand Avenue Suite 220 Elmhurst, IL 60126

' +1 630-833-9900 6+1 630-833-9900

// BST North America – Your Partner for Productivity in the Web Processing Industries

BST NORTH AMERICA IN A SNAPSHOTOUR SERVICE AND CUSTOMER SUPPORT TEAM

US Subsidiary of BST eltromat International:• 1982 – BST Rockford was established

• 2000 – Pro Mark Technologies was acquired

• 2012 – AccuWeb was acquired

• 2014 – BST International merged with eltromat,

creating BST eltromat International

• Responsible for sales, service, parts and customer

service of the entire product portfolio

• Geographically responsible for the US, Canada and

Mexico

• 3 offices: Madison, Wisconsin, Elmhurst, Illinois and

Chesapeake, Virginia

• 2 manufacturing locations: web guiding systems in

Madison, WI and web inspection in Elmhurst, IL

• Parts, service and customer support personnel in all

three offices

• 68 people, including 24 in service and customer

support

• English and Spanish Speaking Service Technicians

• Spare parts inventory in Madison, Elmhurst and

Chesapeake

• Over 3,000 customers and 38,000 systems installed

and annual turnover of over $ 25 million

• BST eltromat International is a member of the SMS

Group, a privately held German conglomerate with

over 14,000 employees and annual turnover of $ 3.1

billion

As a leading manufacturer of quality assurance systems for

printing, converting and web processing, BST North America has

installed more than 38,000 systems in the US, Canada and Mexico.

Comprehensive, customer-oriented service and exceptional

customer support are an integral part of what we do. Our North

American service and support team operates from 3 offices –

Madison, Wisconsin; Elmhurst, Illinois and Chesapeake, Virginia.

The Services We ProvideBST North America offers a wide range of services for our

customers, designed to help get the most value from our

equipment on a daily basis. We will be glad to assist you with any

service or support requirement you may have.

Commissioning and start up services

• For our entire product range

• Provide advice on optimal system settings in your facility

• Provide hands-on operator training

Field maintenance and repairs

• On-site service, repair and maintenance is available for all

products

• English and Spanish

Remote Service

• Available for many products

• Support operators in the use and operation of the systems

• Troubleshoot and repair many problems

• Provide software updates

• Fast identification of spare parts needed

Phone Support and Help Desk

• Support operators in the use and operation of our

equipment

• Troubleshoot and help repair issues

• Help identify spare parts required

Spare Parts

• Reliable and fast worldwide spare part order processing

and shipment

• Normally available for overnight delivery

• We ship only preconfigured, pre-tested spare parts

Training

• Provided for operators, plant or management and

maintenance personnel

• Done on site, in our Chesapeake training facility or at

our Leopoldshöhe (Germany) Training Center

• Scope, content and duration are customized to your

specific needs.

• Ideal for introducing new systems and technologies

prior to delivery (pre-installation training) and for

follow-up refresher training

Denotes the location of sales and/or service personnel

Offices, with Sales and Service personnel and Manufacturing

Our Brands:

Our Locations:

ProControl

Chesapeake Service and Customer Support Team

Madison Service and Customer Support Team

Elmhurst Service and Customer Support Team

Page 2: BST North America · 2000 Pro Mark Technologies was acquired ... diaper making machines ... years of market know- ledge and applications experience

2 3 4

WHAT MAKES US DIFFERENT OUR PRODUCT PORTFOLIO

BST North America has been serving customers

in Canada, the United States and Mexico for

over 30 years. What began as a three person

office in Rockford has gone through numerous

acquisitions and mergers over the years, and

grown into an organization of almost 70 persons

in three locations and over 38,000 installations!

Along the way we have earned the title as the largest supplier

in the US, Canada and Mexico of systems for quality control and

assurance, in the markets we serve: Our market share in print

inspection systems is # 1 and we have four times as many instal-

lations as our closest competitor.

Unique portfolio of Products

Our portfolio of products is very unique and no company in

North America has an equivalent offering. We have many

standard product solutions and the possibility for custom

solutions as well. Our product portfolio allows combining web

guiding, color measurement, surface inspection, video web

inspection, register control, process automation, 100%

inspection and coating thickness measurement to achieve

customer specific solutions using standard products.

And our product lines are broad – offering a variety of choices in

each category….so there is almost always a solution that matches

your needs.

Quality, Reliability & Durability

Our products are carefully engineered and built to work reliably

and last for years and years. Cutting edge technology made with

quality components and user interfaces that are always easier

to use - are just a few of the reasons so many have been loyal

customers over the years. Our products have earned that

privilege.

Web GuidingOptimize Efficiency & Productivity On Every MachineOur systems precisely guide a large range of substrates in

virtually any web process, and will contribute to lower set up

waste, reduced machine downtime and minimal downstream

processing and waste.

Common Applications: Printing machines, doctor machines,

sltter-rewinders, extruders, laminators, bag machines, RFID,

electronics and battery manufacturing, diaper making machines

– virtually any continuous web application.

Color MeasurementExact Color Control with in-line spectral

In-line spectral color measurement developed in direct cooperation

with X Rite, provides exact color data required for guaranteed

print consistency, integration with press color systems and use for

work off of waste ink in the ink kitchen. Provides precise L*a*b*,

dot gain and density values. Compatibility with hand-held devices

from X-Rite is guaranteed via the XRGA standard.

Common Applications: Flexo, gravure and offset printing

machines.

Web Video InspectionLetting Operators See What’s ImportantBST North America’s video web inspection systems ensure

easy and efficient monitoring of the print in great detail at any

speed; resulting in lower waste, shorter set-up time, reduced

down time and enhanced quality.

Common Applications: Flexo, gravure, digital and web offset

printing machines.

Register ControlOptimal Precision with Faster Set-Up to Minimize WasteThe register control systems insure the highest degree of automa-

tion. Set-up time and material is reduced considerably, resulting

in a substantial increase in the productivity of the press.

Common Applications: Flexo, gravure and web offset printing

machines, insetting applications, down stream coating stations.

Thickness MeasurementSophisticated Systems for Coatings and Flat Materials

Our systems provide constant quality control by measuring

thickness and basis weight of flat materials and coatings, to

the micron level if needed. They are used to insure consistent

quality within exacting specifications, while optimizing produc-

tion efficiencies and reducing material and energy used.

Common Applications: Cast film extrusion, Biax Stretching

lines, Composite materials, Sheeting Calenders, rubber cord

calenders, coatings thickness measurement – any flat material.

Process AutomationComplete Machine Upgrades and Retrofits

Custom engineered “turn key” solutions upgrade older machines

and processes with the very latest and most efficient systems and

technologies; resulting in huge improvements in performance and

productivity.

Common Applications: Gravure printing machines, Flexo in-line

printing machines.

100% Inspection & WorkFlowInspection for print and surfaces Our 100% inspection systems reliably detect both random

and repeating defects as they occur. And with our Workflow

solutions, you can easily integrate multiple machines, processes

and departments into one comprehensive system. The result is

lower running waste and improved overall machine productivity,

along with improved quality for your customers.

Common Applications: Flexo, gravure, digital and web offset

printing machines; doctor machines, slitter-rewinders, laminators,

coaters, Quality Control departments.

Tire ManufacturingSolutions to Optimize Quality & Line Productivity

Our 48 page catalog describes the complete line of systems and

solutions we offer for tire manufacturing. Both standard and

custom systems, engineered to help you build quality into every

tire while maximize line productivity.

Common Applications: calender lines, inner-liner lines, doubling

lines, cutting, extrusion lines, tire making machines, steelastic

lines.

Solutions Tool Kit Sales Approach

We have knowledgeable sales people - most of whom have many

years of market know- ledge and applications experience - who

will seek to understand your application, your problem and your

needs; and then dig into their “Product Portfolio Tool Kit” and

offer solutions.

Focus on Results

Our products are designed to help you produce a higher quality

product, more productively and efficiently. Core benefits of every

product we have are to reduced waste, maximize machine up

time, reduce and minimize down time, optimize productivity

and enhance and improve quality. The success of our products is

judged by the results you receive.

Service, Service, Service

We believe that outstanding service and customer support are

absolute requirements today. Our North American organization

is comprised of almost 30 persons in technical service, parts

support and customer support. So if and when you need us, we

are there, available and ready to help – in person, on the phone

or via the internet.

BST North America is the largest supplier of quality assurance systems for the printing and converting industries; in the US, Canada and Mexico.

Page 3: BST North America · 2000 Pro Mark Technologies was acquired ... diaper making machines ... years of market know- ledge and applications experience

2 3 4

WHAT MAKES US DIFFERENT OUR PRODUCT PORTFOLIO

BST North America has been serving customers

in Canada, the United States and Mexico for

over 30 years. What began as a three person

office in Rockford has gone through numerous

acquisitions and mergers over the years, and

grown into an organization of almost 70 persons

in three locations and over 38,000 installations!

Along the way we have earned the title as the largest supplier

in the US, Canada and Mexico of systems for quality control and

assurance, in the markets we serve: Our market share in print

inspection systems is # 1 and we have four times as many instal-

lations as our closest competitor.

Unique portfolio of Products

Our portfolio of products is very unique and no company in

North America has an equivalent offering. We have many

standard product solutions and the possibility for custom

solutions as well. Our product portfolio allows combining web

guiding, color measurement, surface inspection, video web

inspection, register control, process automation, 100%

inspection and coating thickness measurement to achieve

customer specific solutions using standard products.

And our product lines are broad – offering a variety of choices in

each category….so there is almost always a solution that matches

your needs.

Quality, Reliability & Durability

Our products are carefully engineered and built to work reliably

and last for years and years. Cutting edge technology made with

quality components and user interfaces that are always easier

to use - are just a few of the reasons so many have been loyal

customers over the years. Our products have earned that

privilege.

Web GuidingOptimize Efficiency & Productivity On Every MachineOur systems precisely guide a large range of substrates in

virtually any web process, and will contribute to lower set up

waste, reduced machine downtime and minimal downstream

processing and waste.

Common Applications: Printing machines, doctor machines,

sltter-rewinders, extruders, laminators, bag machines, RFID,

electronics and battery manufacturing, diaper making machines

– virtually any continuous web application.

Color MeasurementExact Color Control with in-line spectral

In-line spectral color measurement developed in direct cooperation

with X Rite, provides exact color data required for guaranteed

print consistency, integration with press color systems and use for

work off of waste ink in the ink kitchen. Provides precise L*a*b*,

dot gain and density values. Compatibility with hand-held devices

from X-Rite is guaranteed via the XRGA standard.

Common Applications: Flexo, gravure and offset printing

machines.

Web Video InspectionLetting Operators See What’s ImportantBST North America’s video web inspection systems ensure

easy and efficient monitoring of the print in great detail at any

speed; resulting in lower waste, shorter set-up time, reduced

down time and enhanced quality.

Common Applications: Flexo, gravure, digital and web offset

printing machines.

Register ControlOptimal Precision with Faster Set-Up to Minimize WasteThe register control systems insure the highest degree of automa-

tion. Set-up time and material is reduced considerably, resulting

in a substantial increase in the productivity of the press.

Common Applications: Flexo, gravure and web offset printing

machines, insetting applications, down stream coating stations.

Thickness MeasurementSophisticated Systems for Coatings and Flat Materials

Our systems provide constant quality control by measuring

thickness and basis weight of flat materials and coatings, to

the micron level if needed. They are used to insure consistent

quality within exacting specifications, while optimizing produc-

tion efficiencies and reducing material and energy used.

Common Applications: Cast film extrusion, Biax Stretching

lines, Composite materials, Sheeting Calenders, rubber cord

calenders, coatings thickness measurement – any flat material.

Process AutomationComplete Machine Upgrades and Retrofits

Custom engineered “turn key” solutions upgrade older machines

and processes with the very latest and most efficient systems and

technologies; resulting in huge improvements in performance and

productivity.

Common Applications: Gravure printing machines, Flexo in-line

printing machines.

100% Inspection & WorkFlowInspection for print and surfaces Our 100% inspection systems reliably detect both random

and repeating defects as they occur. And with our Workflow

solutions, you can easily integrate multiple machines, processes

and departments into one comprehensive system. The result is

lower running waste and improved overall machine productivity,

along with improved quality for your customers.

Common Applications: Flexo, gravure, digital and web offset

printing machines; doctor machines, slitter-rewinders, laminators,

coaters, Quality Control departments.

Tire ManufacturingSolutions to Optimize Quality & Line Productivity

Our 48 page catalog describes the complete line of systems and

solutions we offer for tire manufacturing. Both standard and

custom systems, engineered to help you build quality into every

tire while maximize line productivity.

Common Applications: calender lines, inner-liner lines, doubling

lines, cutting, extrusion lines, tire making machines, steelastic

lines.

Solutions Tool Kit Sales Approach

We have knowledgeable sales people - most of whom have many

years of market know- ledge and applications experience - who

will seek to understand your application, your problem and your

needs; and then dig into their “Product Portfolio Tool Kit” and

offer solutions.

Focus on Results

Our products are designed to help you produce a higher quality

product, more productively and efficiently. Core benefits of every

product we have are to reduced waste, maximize machine up

time, reduce and minimize down time, optimize productivity

and enhance and improve quality. The success of our products is

judged by the results you receive.

Service, Service, Service

We believe that outstanding service and customer support are

absolute requirements today. Our North American organization

is comprised of almost 30 persons in technical service, parts

support and customer support. So if and when you need us, we

are there, available and ready to help – in person, on the phone

or via the internet.

BST North America is the largest supplier of quality assurance systems for the printing and converting industries; in the US, Canada and Mexico.

Page 4: BST North America · 2000 Pro Mark Technologies was acquired ... diaper making machines ... years of market know- ledge and applications experience

2 3 4

WHAT MAKES US DIFFERENT OUR PRODUCT PORTFOLIO

BST North America has been serving customers

in Canada, the United States and Mexico for

over 30 years. What began as a three person

office in Rockford has gone through numerous

acquisitions and mergers over the years, and

grown into an organization of almost 70 persons

in three locations and over 38,000 installations!

Along the way we have earned the title as the largest supplier

in the US, Canada and Mexico of systems for quality control and

assurance, in the markets we serve: Our market share in print

inspection systems is # 1 and we have four times as many instal-

lations as our closest competitor.

Unique portfolio of Products

Our portfolio of products is very unique and no company in

North America has an equivalent offering. We have many

standard product solutions and the possibility for custom

solutions as well. Our product portfolio allows combining web

guiding, color measurement, surface inspection, video web

inspection, register control, process automation, 100%

inspection and coating thickness measurement to achieve

customer specific solutions using standard products.

And our product lines are broad – offering a variety of choices in

each category….so there is almost always a solution that matches

your needs.

Quality, Reliability & Durability

Our products are carefully engineered and built to work reliably

and last for years and years. Cutting edge technology made with

quality components and user interfaces that are always easier

to use - are just a few of the reasons so many have been loyal

customers over the years. Our products have earned that

privilege.

Web GuidingOptimize Efficiency & Productivity On Every MachineOur systems precisely guide a large range of substrates in

virtually any web process, and will contribute to lower set up

waste, reduced machine downtime and minimal downstream

processing and waste.

Common Applications: Printing machines, doctor machines,

sltter-rewinders, extruders, laminators, bag machines, RFID,

electronics and battery manufacturing, diaper making machines

– virtually any continuous web application.

Color MeasurementExact Color Control with in-line spectral

In-line spectral color measurement developed in direct cooperation

with X Rite, provides exact color data required for guaranteed

print consistency, integration with press color systems and use for

work off of waste ink in the ink kitchen. Provides precise L*a*b*,

dot gain and density values. Compatibility with hand-held devices

from X-Rite is guaranteed via the XRGA standard.

Common Applications: Flexo, gravure and offset printing

machines.

Web Video InspectionLetting Operators See What’s ImportantBST North America’s video web inspection systems ensure

easy and efficient monitoring of the print in great detail at any

speed; resulting in lower waste, shorter set-up time, reduced

down time and enhanced quality.

Common Applications: Flexo, gravure, digital and web offset

printing machines.

Register ControlOptimal Precision with Faster Set-Up to Minimize WasteThe register control systems insure the highest degree of automa-

tion. Set-up time and material is reduced considerably, resulting

in a substantial increase in the productivity of the press.

Common Applications: Flexo, gravure and web offset printing

machines, insetting applications, down stream coating stations.

Thickness MeasurementSophisticated Systems for Coatings and Flat Materials

Our systems provide constant quality control by measuring

thickness and basis weight of flat materials and coatings, to

the micron level if needed. They are used to insure consistent

quality within exacting specifications, while optimizing produc-

tion efficiencies and reducing material and energy used.

Common Applications: Cast film extrusion, Biax Stretching

lines, Composite materials, Sheeting Calenders, rubber cord

calenders, coatings thickness measurement – any flat material.

Process AutomationComplete Machine Upgrades and Retrofits

Custom engineered “turn key” solutions upgrade older machines

and processes with the very latest and most efficient systems and

technologies; resulting in huge improvements in performance and

productivity.

Common Applications: Gravure printing machines, Flexo in-line

printing machines.

100% Inspection & WorkFlowInspection for print and surfaces Our 100% inspection systems reliably detect both random

and repeating defects as they occur. And with our Workflow

solutions, you can easily integrate multiple machines, processes

and departments into one comprehensive system. The result is

lower running waste and improved overall machine productivity,

along with improved quality for your customers.

Common Applications: Flexo, gravure, digital and web offset

printing machines; doctor machines, slitter-rewinders, laminators,

coaters, Quality Control departments.

Tire ManufacturingSolutions to Optimize Quality & Line Productivity

Our 48 page catalog describes the complete line of systems and

solutions we offer for tire manufacturing. Both standard and

custom systems, engineered to help you build quality into every

tire while maximize line productivity.

Common Applications: calender lines, inner-liner lines, doubling

lines, cutting, extrusion lines, tire making machines, steelastic

lines.

Solutions Tool Kit Sales Approach

We have knowledgeable sales people - most of whom have many

years of market know- ledge and applications experience - who

will seek to understand your application, your problem and your

needs; and then dig into their “Product Portfolio Tool Kit” and

offer solutions.

Focus on Results

Our products are designed to help you produce a higher quality

product, more productively and efficiently. Core benefits of every

product we have are to reduced waste, maximize machine up

time, reduce and minimize down time, optimize productivity

and enhance and improve quality. The success of our products is

judged by the results you receive.

Service, Service, Service

We believe that outstanding service and customer support are

absolute requirements today. Our North American organization

is comprised of almost 30 persons in technical service, parts

support and customer support. So if and when you need us, we

are there, available and ready to help – in person, on the phone

or via the internet.

BST North America is the largest supplier of quality assurance systems for the printing and converting industries; in the US, Canada and Mexico.

Page 5: BST North America · 2000 Pro Mark Technologies was acquired ... diaper making machines ... years of market know- ledge and applications experience

Be

insp

ired

. Mo

ve f

orw

ard

.

Be

insp

ired

. Mo

ve f

orw

ard

.

5

Non-woven

Paper

Printed Electronics

Plastics

Packaging

Tire

www.bstna.com [email protected]

Madison Offices 4249 Argosy Court Madison, WI 53714

' +1 608-223-0625 6+1-608-223-0074

Elmhurst Offices 655 West Grand Avenue Suite 220 Elmhurst, IL 60126

' +1 630-833-9900 6+1 630-833-9900

// BST North America – Your Partner for Productivity in the Web Processing Industries

BST NORTH AMERICA IN A SNAPSHOTOUR SERVICE AND CUSTOMER SUPPORT TEAM

US Subsidiary of BST eltromat International:• 1982 – BST Rockford was established

• 2000 – Pro Mark Technologies was acquired

• 2012 – AccuWeb was acquired

• 2014 – BST International merged with eltromat,

creating BST eltromat International

• Responsible for sales, service, parts and customer

service of the entire product portfolio

• Geographically responsible for the US, Canada and

Mexico

• 3 offices: Madison, Wisconsin, Elmhurst, Illinois and

Chesapeake, Virginia

• 2 manufacturing locations: web guiding systems in

Madison, WI and web inspection in Elmhurst, IL

• Parts, service and customer support personnel in all

three offices

• 68 people, including 24 in service and customer

support

• English and Spanish Speaking Service Technicians

• Spare parts inventory in Madison, Elmhurst and

Chesapeake

• Over 3,000 customers and 38,000 systems installed

and annual turnover of over $ 25 million

• BST eltromat International is a member of the SMS

Group, a privately held German conglomerate with

over 14,000 employees and annual turnover of $ 3.1

billion

As a leading manufacturer of quality assurance systems for

printing, converting and web processing, BST North America has

installed more than 38,000 systems in the US, Canada and Mexico.

Comprehensive, customer-oriented service and exceptional

customer support are an integral part of what we do. Our North

American service and support team operates from 3 offices –

Madison, Wisconsin; Elmhurst, Illinois and Chesapeake, Virginia.

The Services We ProvideBST North America offers a wide range of services for our

customers, designed to help get the most value from our

equipment on a daily basis. We will be glad to assist you with any

service or support requirement you may have.

Commissioning and start up services

• For our entire product range

• Provide advice on optimal system settings in your facility

• Provide hands-on operator training

Field maintenance and repairs

• On-site service, repair and maintenance is available for all

products

• English and Spanish

Remote Service

• Available for many products

• Support operators in the use and operation of the systems

• Troubleshoot and repair many problems

• Provide software updates

• Fast identification of spare parts needed

Phone Support and Help Desk

• Support operators in the use and operation of our

equipment

• Troubleshoot and help repair issues

• Help identify spare parts required

Spare Parts

• Reliable and fast worldwide spare part order processing

and shipment

• Normally available for overnight delivery

• We ship only preconfigured, pre-tested spare parts

Training

• Provided for operators, plant or management and

maintenance personnel

• Done on site, in our Chesapeake training facility or at

our Leopoldshöhe (Germany) Training Center

• Scope, content and duration are customized to your

specific needs.

• Ideal for introducing new systems and technologies

prior to delivery (pre-installation training) and for

follow-up refresher training

Denotes the location of sales and/or service personnel

Offices, with Sales and Service personnel and Manufacturing

Our Brands:

Our Locations:

ProControl

Chesapeake Service and Customer Support Team

Madison Service and Customer Support Team

Elmhurst Service and Customer Support Team

Page 6: BST North America · 2000 Pro Mark Technologies was acquired ... diaper making machines ... years of market know- ledge and applications experience

Be

insp

ired

. Mo

ve f

orw

ard

.

Be

insp

ired

. Mo

ve f

orw

ard

.

5

Non-woven

Paper

Printed Electronics

Plastics

Packaging

Tire

www.bstna.com [email protected]

Madison Offices 4249 Argosy Court Madison, WI 53714

' +1 608-223-0625 6+1-608-223-0074

Elmhurst Offices 655 West Grand Avenue Suite 220 Elmhurst, IL 60126

' +1 630-833-9900 6+1 630-833-9900

// BST North America – Your Partner for Productivity in the Web Processing Industries

BST NORTH AMERICA IN A SNAPSHOTOUR SERVICE AND CUSTOMER SUPPORT TEAM

US Subsidiary of BST eltromat International:• 1982 – BST Rockford was established

• 2000 – Pro Mark Technologies was acquired

• 2012 – AccuWeb was acquired

• 2014 – BST International merged with eltromat,

creating BST eltromat International

• Responsible for sales, service, parts and customer

service of the entire product portfolio

• Geographically responsible for the US, Canada and

Mexico

• 3 offices: Madison, Wisconsin, Elmhurst, Illinois and

Chesapeake, Virginia

• 2 manufacturing locations: web guiding systems in

Madison, WI and web inspection in Elmhurst, IL

• Parts, service and customer support personnel in all

three offices

• 68 people, including 24 in service and customer

support

• English and Spanish Speaking Service Technicians

• Spare parts inventory in Madison, Elmhurst and

Chesapeake

• Over 3,000 customers and 38,000 systems installed

and annual turnover of over $ 25 million

• BST eltromat International is a member of the SMS

Group, a privately held German conglomerate with

over 14,000 employees and annual turnover of $ 3.1

billion

As a leading manufacturer of quality assurance systems for

printing, converting and web processing, BST North America has

installed more than 38,000 systems in the US, Canada and Mexico.

Comprehensive, customer-oriented service and exceptional

customer support are an integral part of what we do. Our North

American service and support team operates from 3 offices –

Madison, Wisconsin; Elmhurst, Illinois and Chesapeake, Virginia.

The Services We ProvideBST North America offers a wide range of services for our

customers, designed to help get the most value from our

equipment on a daily basis. We will be glad to assist you with any

service or support requirement you may have.

Commissioning and start up services

• For our entire product range

• Provide advice on optimal system settings in your facility

• Provide hands-on operator training

Field maintenance and repairs

• On-site service, repair and maintenance is available for all

products

• English and Spanish

Remote Service

• Available for many products

• Support operators in the use and operation of the systems

• Troubleshoot and repair many problems

• Provide software updates

• Fast identification of spare parts needed

Phone Support and Help Desk

• Support operators in the use and operation of our

equipment

• Troubleshoot and help repair issues

• Help identify spare parts required

Spare Parts

• Reliable and fast worldwide spare part order processing

and shipment

• Normally available for overnight delivery

• We ship only preconfigured, pre-tested spare parts

Training

• Provided for operators, plant or management and

maintenance personnel

• Done on site, in our Chesapeake training facility or at

our Leopoldshöhe (Germany) Training Center

• Scope, content and duration are customized to your

specific needs.

• Ideal for introducing new systems and technologies

prior to delivery (pre-installation training) and for

follow-up refresher training

Denotes the location of sales and/or service personnel

Offices, with Sales and Service personnel and Manufacturing

Our Brands:

Our Locations:

ProControl

Chesapeake Service and Customer Support Team

Madison Service and Customer Support Team

Elmhurst Service and Customer Support Team