Upload
kourtney-murrey
View
235
Download
12
Tags:
Embed Size (px)
Citation preview
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
WelcomeWelcome
Situational LeadershipSituational Leadership®® II IITeaching OthersTeaching Others
Ken Blanchard • Patricia Zigarmi • Drea Zigarmi
© 2001 “The Ken Blanchard CompaniesTM”. Her hakkı saklıdır. Kopya edilemez.• Item #14363 • V032702San Diego 760 489-5005/800 728-6000 • London 44 208 540 5404 • Toronto 905 568-2678/800 665-5023
www.kenblanchard.com
YÖNETİM GELİŞTİRME MERKEZİ – “Blanchard International” Türkiye Çözüm OrtağıBarbaros Bulvarı No: 50 Manolya Apt. D:2 34349 Balmumcu – İstanbul
Tel: +90 (212) 274 88 48-49 pbx Fax: +90 (212) 274 46 78www.kenblanchard.com - www.blanchard.com.tr
e-mail: [email protected]
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
The Purposes of The Purposes of Situational LeadershipSituational Leadership®® II II
1.Open up communication—increase the frequency and quality of conversations about performance and development between you and the people you work with
2. Help others develop competence and commitment
3. Teach others how to provide their own direction and support
4.Value and honor differences
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
The Core Competencies The Core Competencies of a Situational Leaderof a Situational Leader
DiagnosisIdentify characteristics and needs of four levels of development, determine needs for direction and support
FlexibilityThe ability to use a variety of leadership styles comfortably
Partnering for PerformanceReaching agreements with peopleabout their development level and the leadership style needed to help them achieve individual and organization goals.
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Development Level Development Level ParametersParameters
CompetenceCompetence
Demonstrated knowl. & skills
Transferable knowl. & skills
Demonstrated knowl. & skills
Transferable knowl. & skills
CommitmentCommitment
Motivation related to the goal/task
Confidence related to the ability to
perform the goal/task
Motivation related to the goal/task
Confidence related to the ability to
perform the goal/task
“Development Level” is goal or task specific!“Development Level” is goal or task specific!
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
G4The Self-Reliant
Achiever
High Competence
- -High
Commitment
The Four Development The Four Development LevelsLevels
G1The
Enthusiastic Beginner
Low Competence
- -High
Commitment
G2The Disillusioned
Learner
Low to some Competence
- -Low
Commitment
G3 The Capable, but
Cautious, Performer
Moderate to high Competence
- -Variable
Commitment
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Development Level DescriptorsDevelopment Level Descriptors
DD33• Self-critical• Cautious• Doubtful• Capable• Contributing• Insecure• Tentative/unsure• Bored/apathetic
DD44• Justifiably confident• Consistently competent• Inspired/inspires others• Expert• Autonomous• Self-assured• Accomplished• Self-reliant/self-directed
DD22• Overwhelmed• Confused• Demotivated• Demoralized• Frustrated• Disillusioned• Discouraged• Flashes of competence
DD11• Hopeful• Inexperienced• Curious• New/unskilled• Optimistic• Excited• Eager• Enthusiastic
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Diagnosis of Development Diagnosis of Development LevelLevel
D4The Self-Reliant
Achiever
D3The Capable, but
Cautious, Performer
D2The Disillusioned
Learner
D1The Enthusiastic
Beginner
• Recognized by others as an expert
• Consistently competetnt; justifiably confident
• Trusts own ability to work independently; self assured
• Inspired; inspires others
• Proactive; may be asked to do too much
• Is generally self-directed but needs opportunities to test ideas with others
• Sometimes hesitant, unsure tentative
• Not always confident; self critical; may need help in looking at skills objectively
• Makes productive contributions
• Has some knowledge and skills; not competent yet
• Frustrated; may be ready to quit
• Discouraged, overhelmed, confused
• Developing and learning; needs reassurance that mistakes are the part of the learning process
• Unreliable, inconsistent
• New to the task or goal; inexperienced
• Eager to learn; willing to take direction
• Enthusiastic, excited, optimistic
• Don’t know what they don’t know, so they may do the wrong thingr
• Confidence based on hopes and transferable skills, not reality
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
The Five Key Diagnosis QuestionsThe Five Key Diagnosis Questions
1.What is the specific goal or task?
2.How strong or good are the individual’s demonstrated task knowledge and skills?
3.How strong or good are the individual’stransferable skills?
4.How motivated, interested, or enthusiastic is the individual?
5.How confident/self-assured is the individual?
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Model for DiagnosingModel for DiagnosingDevelopment LevelDevelopment Level
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Key PointKey Point
Development Level is goal or
task specific
Diagnosis of Development Diagnosis of Development LevelLevel
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Basic Leadership BehaviorsBasic Leadership Behaviors
Directive BehaviorTell and show an individual what to do, when and how to do it; and give frequent feedback on the results
Supportive BehaviorListen, facilitate, help self reliant problem solving, encourage, appraise and involve the individual in decision making
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Four Leadership StylesFour Leadership Styles
S3S3 Stil 3 – Supporting
Low Directive &High Supportive Behavior
S2S2 Stil 2 - Coaching
High Directive &High Supportive Behavior
S4S4 Stil 4 - Delegating
Low Directive & Low Supportive Behavior
S1S1 Stil 1 - Directive
High Directive &Low Supportive Behavior
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Style DescriptorsStyle Descriptors
SS33 - Supporting- Supporting• Asking/listening• Reassuring• Facilitating self-reliant
problem solving• Collaborating• Encouraging feedback• Appreciating
SS44 – Delegating– Delegating• Allowing/trusting• Confirming• Empowering• Affirming• Acknowledging• Challenging
SS22 - Coaching- Coaching • Exploring/asking• Explaining/clarifying• Redirecting• Sharing feedback• Encouraging• Praising
SS11 – Directing– Directing• Defining• Planning/prioritizing• Orienting• Teaching/showing and telling
how• Checking/monitoring• Giving feedback
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Four Leadership StylesFour Leadership Styles
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Common Common Leader BehaviorLeader Behaviorss
In all four styles, the leader
• Makes sure goals and expectations are clear
• Observes and monitors performance
• Gives feedback
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
The SLIIThe SLII®® Model Model
The goal is a Match
S1 D1S2 D2S3 D3S4 D4
Over time, with a match, individuals
learn to provide their own direction and
support
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
The SLIIThe SLII®® Model Model
The goal is a Match
OversupervisionS1/S2 D3/D4
UndersupervisionS3/S4 D1/D2
Both oversupervision & undersupervision
gives the same result:Decrease in Motivation
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
Please click on the picture.
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
PartneringPartnering for Performance for Performance
Steps• Get agreement on the “SMART” goals
• Get agreement on diagnosis of Development Level and needs regarding these goals
• Get agreement on appropriate leadership style and behaviors for each goal
• Get agreement on how and how often you will stay in touch
© 2001 The Ken Blanchard Companies. Her hakkı saklıdır. Kopya edilemez.• V032702
We are here for your We are here for your success!success!