> 200 VENDORS & 100,000 BUYERS · 5/28/2020 · > 200 VENDORS & 100,000 BUYERS Follow us on : Food Mauritius.com FOOD OFFERS ONLINE WEEKLY DIGEST 21-28 MAY 2020

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> 200 VENDORS & 100,000 BUYERS

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La TerrazzaPizza - Pasta - Lasagn a

Italian Restaurant

OUR VENDORS

Dear Readers,

We are now in a new normal situation. Throughout the confinement, Food Mauritius has been supporting Mauritians through its platforms to connect 200 food vendors with thousands of stranded consumers.

The digital switch is now real! The new online shopping and home delivery era has set the trend!

Foodmauritius’ weekly digest is our way of telling you that we care. Together, stronger.

In this edition, we are focusing on restaurants doing home delivery.

We invite you to discover this week’s edition with the interview of 4 renowned outlets, namely House of Canton, La Rose de Damas, Luigi, and Bella Amigo.

Stay safe, Order Online and Enjoy the reading.

FoodMauritius.com Team

http://foodmauritius.com

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A SNEAK PEEK OF OUR VENDORS

RAFFAELE GRANAUDOOWNER OF LUIGI’S During these difficult times, we ultimately had to switch to online delivery due to the confinement. We received a lot of orders from our regular customers as well as new ones. Everything has been going on well so far. However, the only challenge we faced was having to charge clients a delivery fee. Everyone is thriving to sustain into business during this crisis, and we want to make sure that our customers’ satisfaction remains our priority. We are unsure at this time regarding new projects and how things will unfold. We will reassess the situation after the Covid-19.

We do not tally on precautions, disregarding the context. Needless to say that sanitizers are compulsory at the entrance, and social distancing is respected carefully between clients and tables. We have put a touch free payment method in place, where customers can make transfers through Juice, at their ease, alleviating them from the strain of having to get cash, or use cards. The wearing of masks is obligatory. And of course, all surfaces in our restaurant are sanitized before, during,and after service.

GALEN PARASURAMAN, OWNER, BELLA AMIGO

Please tell us your experience about the Home Delivery Service of Bella Amigo Fish Shop?

The truth is that the HDS was discussed at management level since some time and therefore it was in our business plan. The other truth is that COVID-19 and lockdown had put the seafood segment of Bella Amigo’s business portfolio out of business overnight. From Thursday 19th to Sunday 22nd of March, the island was a ghost city. The food business, known as an essential activity, had to be reinvented and

quickly, to continue feeding the people, our most valued customers in particular. They were out of stock after a completely dry long week-end. We received desperate calls from them, about timing for reopening of our Retail Fish Shop.

Firstly, we had to obtain clearance from Public Authorities and we had to put in place a number of health safeguards as per the new guidelines, now known to everybody, for the safety of our staff on site, like social distancing, wearing of face masks, having adequate hand sanitizers at all key points etc. The good thing is that our in-house health and safety rules in place are already strict with respect to sanitary and hygiene standards.

With all this as background, I would say that Bella Amigo Fish Shop felt it necessary to pay attention to the incoming desperate calls. We had to feed the people. And this is how we assemble, with the support of our dedicated, trained staffs, all the logistics required to start without delay our HDS.

To conclude, I would say that somehow COVID-19 and lockdown had their hands in the quick implementation of our HDS policy. We can’t deny this truth.

What were your clients’ reactions and responses?

Astonishingly, the HDS of BA Fish Shop was welcomed with instant success. One of the main reasons is this: in the seafood business, the label “Bella Amigo” is a well-known trustworthy household name in the Hospitality, restaurant, leisure and private health sector. We reckon nearly five decades of continuous experience. Our high quality products and in-house stringent health and safety, sanitary and hygienic rules are known to one and all. These are corporate values on which there is no bargain.

The success of our HDS lies in between this set of values. Of course, at the very beginning, we had to guide our valued customers, for product choice making, mode of payment, timing for delivery in our refrigerated trucks, social distancing, use of hand sanitizers, wearing of face masks, all safeguards in the interest of the public and our commercial staffs.

We are happy that they all responded very positively. The only thing is that on few occasions, phone calls from our commercial staffs at time of delivery are tardily answered and we understand that our valued customers are taken up with other important household duties. Life under lockdown is not easy. So we keep adjusting to this situation when it arises. It’s normal in an abnormal situation.

Do you intend to maintain the HDS after the lockdown?

We will have to look at this closer. I think we will. As long as the demand is there, we will have to. You know, our valued customers are like members of our own family. We respect and treat them as such.

How do you see the future of online food business in your industry?

I don’t have a definite answer to this question. But the fact is that COVID-19 and lockdown have given a new impetus to online food business. There is much truth in this French saying: “la nécessité fait loi.” Anyway, we hope and expect people to adhere to online shopping; at Bella Amigo we have all the logistics and experience to handle seafood business.

HASNA MOUSSADEQ, OWNER, LA ROSE DE DAMAS

Being a famous brand, how did your customers respond to your home delivery solutions?

Our customers’ response was very positive, they were very satisfied with the home delivery services and with the variety of the menu.

What were the opportunities and challenges you faced while implementing this service?

Opportunities:

• Delivering products to customers personally, helped in creating a bond between the customer and the restaurant.

• Advertising online and via social media made our restaurant have a broader reach.

Challenges:

• Distance between the clients • Difficulties in reaching clients in remote locations • Missing the ambience of our restaurant setting.

Do you intend to maintain home delivery after the lockdown?

We are considering maintaining the home deliveries after the lock down period.

What are the security measures you will bring after lockdown for dine in at La Rose de Damas?

• We will ensure that each and every customer makes use of hand sanitizers when they are dining with us.

• We will implement distance between the tables and all our staff will use masks and gloves while assisting the customers.

• There will be a contactless payment method

VERONIQUE LAI, MARKETING OFFICER, HOUSE OF CANTON

Veronique, you merged the supply of Chinese and Cantonese foods from House of Canton and Yum Cha into home delivery. How have you reorganised their activities and deliveries?

We proposed some of our most popular dishes together with a Special Daily Menu from which our regular customers may choose. All orders are received on Whatsapp and payment by bank transfer upon confirmation.

Deliveries are done all over the island by our trade partners, who ensure that all orders are delivered on time to our clients.

What were your clients’ responses and reactions to this change and what are the additional changes you brought to make it happen?

We used social media to inform our clients that we started take away and home delivery services and they were delighted and relieved!

Do you intend to maintain the home delivery after lockdown?

Yes, as we would like to make it easier for our clients to order healthy food from House of Canton and Yum Cha. How do you see the future of online food business in Mauritius?

Online food business in Mauritius will grow in the same way as in other countries in Europe and Asia.

We wish to reiterate that this is a purely non-profit initiative to provide the Mauritian populationwith latest information on food offers during this confinement period.



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> 200 VENDORS & 100,000 BUYERS · 5/28/2020 · > 200 VENDORS & 100,000 BUYERS Follow us on : Food Mauritius.com FOOD OFFERS ONLINE WEEKLY DIGEST 21-28 MAY 2020