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The Changing Nature of Work | presentation outline
Worklife: the age of social work
Presented by Cia Mooney, IDSAIDC Victoria April 4 2014
“When I can work from anywhere, why should I come to the office?”
The Changing Nature of Work | presentation
Cia Mooney, IDSA | Victoria April 2014
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The Changing Nature of Work | presentation
Cia Mooney, IDSA | Victoria April 2014
What is the changing nature of work?
We are digitally connected in ways that have profoundly changed the way we work freeing us to choose when, where and how we work.
To create a compelling workplace that fuels both humans and organizations, design will increasingly integrate the attributes of simplicity, sustainability and well-being into our spaces, products and furniture. Technology will become more seamless and pervasive.Social work, while becoming the new normal, will respect our differences and provide for a diversity of behaviors. Learning is becoming lifelong.
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The Changing Nature of Work | presentation
Cia Mooney, IDSA | Victoria April 2014
A Creative Era
Today, we live in an era of heightened creativity, connectivity and transparency.The lines between where we work and how we work are blurring, yet there are fundamental principles that influence and inspire design for the activity we call “work”.
• Simplicity• Sustainability• Well-being
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The Changing Nature of Work | presentation
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Simplicity Simplicity is the condition of being easy to understand. In design, simplicity is achieved through a rigorous act of refinement resulting in a clarity of intent. Restraint does not mean soulless.
Reference: Oxford Dictionary
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The Changing Nature of Work | presentation
Cia Mooney, IDSA | Victoria April 2014
Sustainability is the conscious and enduring act of meeting the needs of the present without compromising future generations.
Reference: United Nations, Brundtland Commission
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Sustainability
The Changing Nature of Work | presentation
Cia Mooney, IDSA | Victoria April 2014
Well-being Well-being is the satisfaction of an individual’s values, goals and needs in the context of the culture in which they live.
Reference: World Health Organization
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Cia Mooney, IDSA | Victoria April 2014
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farmfarm factoryfactory infoinfo creativecreative
time
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What other influences are changing the nature of work?
The Changing Nature of Work | presentation
Cia Mooney, IDSA | Victoria April 2014
An integrated worklife
The shift from “work-life balance” to an “integrated worklife”.
Integration means that the boundaries between home, family, friends, play and work are more seamless. Social media and technology connect us as never before.
People are the key dynamic factor in the workplace bringing new attitudes, behaviors and needs to how they organize worklife.
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The Changing Nature of Work | presentation
Cia Mooney, IDSA | Victoria April 2014
Today, work is dispersed.
• As of 2008, 1 in 5 Canadians works from home.
• > 50 million Americans will work from home at least 1 day a week in the next 5 years.
• 70 % of all US employees work from alternate locations (not just home) on a regular basis.
• A growth in new administrative roles will emerge to manage virtual and physical assets with off-site teams, like booking a desk or setting virtual meetings.
Oh, and by 2025, 5 billion of us will be connected to one another by digital devices!
source: Statistics Canada, Forbes and Forrester Research
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A Cisco Systems study "shows that virtual teams can take up to four times as long to build trust than face-to-face teams.”
How can design help?
http://www.iftf.org/future-now/article-detail/face-to-face-in-the-virtual-workplace/#sthash.ZIK25nIh.dpuf
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How do wemanage fromafar?
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• A study of 32 Fortune 500 global companies with 1.5
million workers found that more than 25% of workers do
not work in a traditional workspace, yet 73% of these
companies still assign a workspace to these employees.
• 44% of the time employees are away from their desk.
The Changing Nature of Work | presentation
Cia Mooney, IDSA | Victoria April 2014
How mobile isthe workforcetoday?
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http://www.teknion.com/ebooks/PhoneBoothes-Mailboxes.pdf
The Changing Nature of Work | presentation
Cia Mooney, IDSA | Victoria April 2014
“We threw out 900,000 pieces of paper.”CBRE’s head of workplace strategy on their newoffices where each person has one file drawerand no assigned office.
The mobile and untethered worker means employees are free to roam, carry their work on their devices or in the cloud and find a desk in any workspace neighborhood.
• The “Engagement Workplace”1 – a portal by the corporation servicing and uniting the workforce. Leveraging social tools.
• Placing limits on the physical nature of personal archives and paper files, yet supporting personalization of workspace through video bios, employee wall and accessories. • Supporting casual collaboration and collisions
• The rise of the phone booth
• Fixed hotel -- monitor and keyboards that anyone can use.
• BYOD – bring your own device to work.
1 Forrester Research
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CBRE Los AngelesGensler
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Conspicuous culture
As branding continues to express corporate mandates, the physical assets of the company become beacons to attract and retain the best.
The global movement towardssustainability is leading to a search for authenticity, not just in the material goods of our world, but in the culture of business.
Buildings. Interior Spaces. Furniture. Vibe. Services. Experiences.
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Google culture with hyper color and form. (Ireland)
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Nike culture and conspicuous sustainability. (London HQ)
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Nikeby UK Rosie Lee
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The immersive office will read, sense and respond to the needs of users, the building and the enterprise.
Wireless and ubiquitous connectivitywill link us to interior spaces as never before -- 360º virtual meetings,sensorial spaces and a sense of “being there” will increase the realistic feel of our interactions. Yet, humans are analogue and face-to-face is still the preferred dialogue.
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Smart Spaces
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Smart Spaces
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- Cia Mooney, IDSA | Victoria April 2014
Work is accessible anywhere and at any time. Data is growing.
Wireless everywhere means we don’t really need a home base, just great tools and software.
Virtual and immersive technologies will soon let us scour vast data streams, touch them, move them, zoom in and out…at wall size.
Data visualization will increase the need for better screens, digital wallpaper, e-paper, etc.
Today's work is fluid and in the cloud.
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Smart Spaces
University of Dayton
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Smart Spaces
Virtual ReceptionistFox Architects Concept
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Smart Spaces
Write-able colored wallsSmith Group Concept
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- Cia Mooney, IDSA | Victoria April 2014
The rise of woman leaders.
84% of US Fortune 500 corporations now have a woman on their board. 1
Feminine values are ascendant.Emphasizes cooperation, long-term thinking, and flexibility. 2
Athenaat Work
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2
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1 Women change the dynamics of the workplace for the better.LinkedIn, James Caan2 The Athena Doctrine, John Gerzema ImIage: Marissa Mayer, CEO + President, Yahoo
A survey of 64,000 people in thirteen countries across a wide swath of cultural, political and economic diversity.
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Global and local
Work is no longer confined to place and time. A global 24/7 clock is our timekeeper posing new challenges in human-to-human workstyles.
“Creative clusters” are increasing as geo-locations attractive to GenY and the start-up nation culture.
(Brooklyn, Portland, Seattle, Austin, San Francisco, Toronto)
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Work is aboutidea creation.
The new workplace is a media-rich environment that is more open, casual and social supporting idea creation.
Adaptable spaces for team collaboration, digital immersion, virtual interaction, reflective thought and personal rejuvenation.
Spaces are transitioning from fixed, opaque and hard to more flexible, porous and soft.
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2
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Lose the hierarchy.
Make work approachable and everywhere-made.
Make spaces and objects simple, friendly and smart.
Inject color, material richness, art and humor.
Ignite inspiration with refined details and clean execution. Surprise us.
Be honest about ingredients and super green.
Supportingidea creation.
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Supportingidea creation.
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F 015 Mobile OfficeMercedes
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Supportingidea creation.
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Work on WheelsIDEO
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• Multiple zones for diverse work types
• Pervasive tech and wireless
• Virtual/immersive conferencing • Casual meetings at diverse heights
• Whiteboard-everywhere culture
• Communal work zones at different heights
• Hybrid zones for dispersed/project work
and spaces a team can own for awhile
• In-between spaces flex for social events
• Fewer owned private offices, but smaller,
quiet boxes…some transparent.
• Coworking and mobile workspaces
• Simpler spaces with best tools.• Smaller break areas/bars, not the big café.
• Get-away or i-spaces for focused work.
What ideaworkneeds
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Building community is the vital focus of
organizational culture. From Liberating
Structures to an intense focus on
communication tools and messaging, the
new enterprise is built for social work.
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One Shelley Street – Macquarie, SydneyClive Wilkinson
The Changing Nature of Work | presentation outline
Cia Mooney, IDSA | Victoria April 2014
About GenerationsHuman behavior at work
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social work open planheads-down
dwell meetencounters and commons
retreat
oasis
create
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The changing natureof work is aboutcreation and co-creation.
co-creators32
co-creators
The Changing Nature of Work | presentation
Who’s at worktoday? More generations are at work representing
greater diversity than ever before.
Organizations are flattening. Spaces are being crimped as real estate assets are scrutinized. Four generations are working, some longer than expected. Boomers will start to exit in the next 10 years, but many will have stay on with “encore” careers.
Cia Mooney, IDSA | Victoria April 2014
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Gen Y70m+
Gen X45m+
Boomer76m
1945-1965
1966-1979
1980-2000
Veteran55m
1925-1944
The Changing Nature of Work | presentation
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Where is worktoday?
The third place.
“To comprehend the importance of the informal public life of our society is to become concerned for its future. The first and most
important function of third spaces is that of uniting people.”
The Great Good Place, Ray Oldenburg
Beyond the office.
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home
work
hotel
cafe
airportlibrary
auto
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The 4th place. Coworking + the rise of independence.
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Grind SpacesNew York City
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Grind SpacesNew York City
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MetaLabVictoria, BC
(1005 Langley Street)
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Indy HallPhiladelphia
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NeueHouseNew York City
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NeueHouseNew York City
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CoworkingSofia, Bulgaira
MakerhausSeattle, WA
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GenY: The Millenials, The Digital Natives,Echo Boomers
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Gen Y70m+
Gen X45m+
Boomer76m
1945-1965
1966-1979
1980-2000
Veteran55m
1925-1944
The Changing Nature of Work | presentation
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Gen Y is the most ethnically diverse generation the US has ever known.
1 in 3 is non-Caucasian.
They have grown up in a media-rich and instant news world.• You Tube• Facebook• Twitter• Virginia Tech• Oklahoma City• Columbine• September 11th
• Iraq War
GenY
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Emergent influence of the generation known as GenY or the Millenials, a tribe of 70+ million strong. They are “extreme collaborators”.
They seek:
• Transparent organizations. Make work is visible. See the big picture. More likely to question the authority of leaders in the workplace.
• They seek philanthropic organizations. Those who “do good” attract GenY. Sensitive to visualsin motivating their senses (interiors).
• They seek continuous learning and mentoring with rewards. They relied on professors and parents for advice. Closer to Boomers. for brands -- “Help us belong and help us feel significant. Where am I in this story?” Graham Browne, Mobile Youth
GenY
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We will be our own boss.
• This is the entrepreneurial generation. Many will have started businesses in college. Believe money does not buy happiness.
The reason Johnny matters is that heexemplifies the “virtual mediator” – one whoserecommendations and advice are followedby others. He may be a businessman witha t-shirt company, but he also recommendspostural changes during the work day. Hispoint of view is respected by his followersand this is one way GenY adopts its beliefsystem. Organizations seeking ways tointeract with GenY can look to the generation’s thought leaders for inspiration.
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GenY
http://www.johnnycupcakes.com
Millennial workers are less likely to see their long-term future as being tied to their current employer.1 Most will have multiple jobs and stay for 2-5 years on average with employer.
Comfortable “over-sharing” information, GenY managers and their teammates benefitfrom training regarding corporate privacy and confidentiality.
GenY
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1 Research Brief from the 2009 NBES, Ethics Resource Center
Access to food/beverage, power and wireless top the “wants” for GenY. The expectation for pervasive and best-of-class technology will effect employment choices.
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A common global behavior – the frequent use of active and passive technology. Passive is just being “live” with another, but not actively interfacing, ex. leaving video chat on while doing other work.
Reference: Forrester Research
GenY
GenX: “Boomerang” Generation, “Friends”Generation
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Gen X is the first generation exposed to the break-up of institutions – government, family and job expectations. Squeezed by economic downturn in ‘80s.
Work-life balance is important.
They grew up as independently-minded and adaptable children due to --• High parental divorce rate• First latch-key children• Witnessed Watergate • MTV and rise of music video • Better at saving• Marrying later – late 20s/early 30s• Accepting of social diversity• Tech-savvy
Reference: Value Options, Wikipedia, Am. Bar Assoc. Gen Y70m+
Gen X45m+
Boomer76m
1946-1964
1965-1980
1981-2000
Veteran55m
1925-1944
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GenX
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Gen X
content to add
With independent mindset, GenX can be skeptical, cautious and pragmatic. They arebetter educated than their parents with moredegrees achieved (40% have a BA or higher).Many are employed in professions that require continuing education.
• More GenX stay married than their Boomer parents.• 83% state that marriage and a happy family life are very important. Divorce is on the decline since 1996 (US Census Bureau).• 29% volunteer in community• 79% of GenX women work
Reference: University of Mich. Longitudinal Study, Social Marketing Org.
GenX
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Gen X at work is comfortable with boss hierarchy more than GenY and content in a more structured environment than GenY.
GenX is seen as strong managers and problem-solvers, but weaker in “displaying executive presence”.
GenX ranks workplace flexibility (flex time) as an important perk.
Reference: The Intelligence Group, Business Insider
Baby Boomers: Boomers, Generation Jones
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Gen Y70m+
Gen X45m+
Boomer76m
1945-1965
1966-1979
1980-2000
Veteran55m
1925-1944
The Changing Nature of Work | presentation
Cia Mooney, IDSA | Victoria April 2014
Born after WWII, the baby boom and suburban growth coincided.
Resistant in their youth to over-reach by government and prone to acts of civil disobedience.
• Rejected tradition• Protested Vietnam War• Woodstock• Witnessed Watergate • Mickey Mouse Club• Womens’ Liberation Movement• High divorce rate• Less adaptable as get older• Money-makers, wealth-makers• An “idealized” generation
Boomers
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Reference: http://www.history.com
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By 2020, 25% of US employees will be at least 55 years old.
Beginning to exit their jobs and move on to other careers (encore careers) over the next 10 years. Many are delayingretirement due to lost savings or lack of savings. This may result in job-sharing, more flex work or part-time work for Boomers.
Boomers are strong executives and team-builders.
Reference: Wikipedia, Value Options
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The Introvertand The Extrovert
The open plan spaces so dominant in the workplace today are under attack by users who find it hard to concentrate. We need different places at work, not one solution.
vs.
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How does this effect design thinking?
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Cia Mooney, IDSA | Victoria April 2014
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The Quiet Zone
“Introversion is a preference for spaces that are not over-stimulating. Nearly 30% of the workforce is made up of introverts.” 1
Introverts require a slower pace and more methodical approach to work, as contemplation and concentration are strengths to promote.
Introverts are Knowledge Workers and enormously creative (Steve Wozniak, for one), but they value solitude for deep thought. Flex time for work at home or off-site is a benefit.
• Gensler survey of 2000 Knowledge workers:
77% of survey respondents prefer quiet when they need to focus; 69% are dissatisfied with noise levels at their primary workspace.
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1 Quiet by Susan Cain
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One Shelley StreetClive Wilkinson + WoodsBagot
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Microsoftby Studio O+A
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Microsoftby Studio O+A
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Examples of Product and SpacesReflecting the changing nature of work
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Simplicity
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Gramercy ParkJohn Pawson
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OfficeJohn Pawson
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Quiet material richness.
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Law OfficeNelson Resende , Portugal
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Law OfficeNelson Resende , Portugal
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Law OfficeNelson Resende , Portugal
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Scoular Law OfficeJohn Gutierrez, Aukland
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Scoular Law OfficeJohn Guttierez, Aukland
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NykreditCopenhagen
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Burges Salmon Law OfficeSheppard Robson Bristol UK
73 confidentiality,acoustic privacy
in a mono-material
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Burges Salmon Law OfficeSheppard Robson Bristol UK
74 confidentiality +acoustic privacy
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+ADDfiftythree, NYC
+ADDfiftythree, NYC
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+ADDfiftythree, NYC
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+ADDfiftythree, NYC
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+ADDfiftythree, NYC
Space within a spaceRoom within a room
Encourage creativity and independent thinking.
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BPGM Law Officefgmf arquitetos
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Work4TankVOA concept
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Work4TankVOA concept
event space
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Office Amsterdami29
mono-material
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Office Amsterdami29
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Office Amsterdami29
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Social space Amsterdami29
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Social space Amsterdami29
color blocking
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PinterestAll of the Above + First Office, San Francisco
Transparency andvisibility.
PinterestAll of the Above and First Office, San Francisco
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AirbnbGensler, San Francisco
TonicWatson, Seattle area
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TonicWatson
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airbnbSan Francisco HQ with Tonic benching
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Room11 Hobart, Tasmania
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Room11 Hobart, Tasmania
Sustainability
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CiscoO+A San Francisco
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CiscoO+A San Francisco
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sustainability examples continued.
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AdobeLEED CI Platinum, San Jose
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AdobeLEED CI Platinum, San JoseMicrosoft Vienna
Innocad
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Microsoft ViennaInnocad
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Microsoft ViennaInnocad
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sustainability examples continued.
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AdrollBoor Bridges, San Francisco
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AdrollBoor Bridges, San Francisco
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Bullitt CenterLiving Building Challenge, Seattle
A Living Building.The Greenest Building in the World.
The Bullitt Center — instead of pursuing just net zero energy, net zero water, net zero carbon, composting toilets, toxic-free materials, 80+ percent day lighting using high-performance windows — chose all-of-the-above for a six-story urban infill project in a dense neighborhood in Seattle.
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Bullitt CenterLiving Building Challenge, Seattle
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Bullitt CenterLiving Building Challenge, Seattle
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Well-being The drive towards well-being is altering the way workplace products are being designed.
There is a new appreciation for the health of the human body and mind, especially in a sedentary and screen-centric world.
Agile, living, adaptable, harmonious, organic, bio-anything, wearable…all are words used to describe consumer goods and workplace products.
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Design OfficeSpain
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Selgas Cano Design OfficeMadrid, Spain
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Brooklyn BouldersSommerville, MA
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Brooklyn BouldersSommerville, MA
HDRUnilever NJ
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Height and monitor adjustable Sedus, Germany
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Height and monitor adjustable CBRE offices, LA
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Height adjustable Watson
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Connecting brand, space and people.
Coca Cola is about “delivering happiness”.
Coca-Cola Toronto HQby figure3
image by Steve Tsai
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airbnbSan Francisco, CA
“Giving employees the freedom to roam the workplace as if it were home.”
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airbnbSan Francisco, CA
Gensler, Interior Design FairLiving green wall.
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airbnbSan Francisco, CA
Gensler, Interior Design Fair
Hubs connected with views out.
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airbnbSan Francisco, CA
Gensler, Interior Design FairHubs connected with views out.
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airbnbSan Francisco, CA
Gensler, Interior Design Fair
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airbnbSan Francisco, CA
Gensler, Interior Design Fair
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tbw/chiat/daySan Francisco, CA
Clive Wilkinson Architects
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Transparency and Privacy
The rise of the “idea” as the work product and an accelerated drive for innovation means a conflicting role for transparency and privacy.
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well-being examples continued.
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VCU brandcenterRichmond, Virginia
Clive Wilkinson Architects
WorkbayVitra
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WorkbayVitra
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WorkbayVitra
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picture to come
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GoogleJump Studios. Madrid, Spain
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Work BoxVitra
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PublicHerman Miller
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PublicHerman Miller
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PublicHerman Miller
WorkbayVitra
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Idea-led Innovation Spaces
Stanford Universityd-School
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MITMedia Lab
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FinalThoughtsBuild a whiteboard culturewhere ideas and people can thrive.
(by TYN Architects, Norway)
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• institute of the future - online
• LinkedIn e-office
• LinkedIn Work Republic (eng/french)
• The Shift, The Future or Work is Already Here, Lynda Grafton
• Hot Spots, Lynda Grafton
• http://www.coworkingcanada.ca
• google groups on workplace
• Quiet, The Power of Introverts, Susan Cain
• The Athena Doctrine, John Gerzema & Michael D’Antonio
Reference
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Please feel free to contact me at -- [email protected]
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Please note that all images contained herein are the property of the architectural firms, designers and manufacturers noted. No reproduction of the imagery is granted without the direct permission of the respective owners.
The EndThank you.