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User experiences define how people see and use your product. Learn the basics of how to make products useful, usable, and desirable.
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USER EXPERIENCE 101Quentin Christensen [email protected]
Agenda What is User Experience? The Design Process
Planning Research Modeling Development Integration Refinement Support
Credits About Face 3: The Essentials of Interaction
Design by Alan Cooper, Robert Reimann, and David Cronin
Jakob Nielsen – http://www.useit.com The Other Jakob Nielsen, Director of User
Experience, Microsoft Dynamics Usability Engineering by Mary Beth Rosson
and John Carrol Rapid Contextual Design by Karen Holtzblatt,
Jessamyn Burns Wendell and Shelley Wood
User Experience Usefulness Usability Desirability
The User Centered Design Process
Planning Budget Strategy Timeline Resources
Planning
Research
Modeling
Development
Integration
Refinement
SupportDesign
Research Focus Groups Interviews Observations Longitudinal Studies
Planning
Research
Modeling
Development
Integration
Refinement
SupportDesign
PersonasBarbara Endicott is currently an experienced Information Systems Manager. She wants to transfer to new area with higher salary and decent cost of living. Her goals are to look good at work and get promoted to CIO, ensure appropriate salary for new location, and to ensure fair salary for her experience.
Goals:• Look good at work and get promoted to CIO• Negotiate appropriate pay for new location• Ensure she is paid fairly for her experience
Planning
Research
Modeling
Development
Integration
Refinement
SupportDesign
Modeling Design
Storyboards Wireframes Mock Ups Sitemaps
Development Specifications Prototypes Diagramming Templates
Planning
Research
Modeling
Development
Integration
Refinement
SupportDesign
Design Visual Design
Composition Balance Typography Color Motion
Interaction Design Grouping Distance Size
Planning
Research
Modeling
Development
Integration
Refinement
SupportDesign
Development Time to code! (or whatever
you do) Developers should
understand the personas and the design
Testers should be working with developers to spot bugs
As early code is developed you can conduct internal usability tests and validate your design assumptions
Planning
Research
Modeling
Development
Integration
Refinement
SupportDesign
Integration Main code is done Get everything working together Lots of testing Lots of bug fixing Not a lot of feature development
Planning
Research
Modeling
Development
Integration
Refinement
SupportDesign
Content Content strategy Content creation Content management
Planning
Research
Modeling
Development
Integration
Refinement
SupportDesign
Refinement User testing Quality assurance testing Bug squashing Beta testing Demonstrations
Planning
Research
Modeling
Development
Integration
Refinement
SupportDesign
Support Release the product Start on version 2 (If
Microsoft, version15 and SP1)
You do plan to support your customers right?
Planning
Research
Modeling
Development
Integration
Refinement
SupportDesign
Conclusion Yes it works. No I didn’t make this up (at least not all
of it)
