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Designing services for the enterprise Janna DeVylder @jdevylder
Every organisation delivers a service
No matter the size
How are you enabling them?
Why design internal services?
Which internal services?
How is it the same/different
from customer services?
Why design internal services?
Which internal services?
Human resources
Sales support
IT
Finance
Procurement
Property
How is it the same/different
from customer services?
What services enable your organisation to deliver service to your customers?
SERVICE FRAMEWORKS
PLEASE MAKE WORK BETTER!
