1. THE HOW OF WOW First impressions. Lasting impressions. Stand out from the crowd. Janice MacLean | 2013

2. THE HOW OF WOW You never get a second chance to make a FIRST IMPRESSION THE HOW OF WOW

3. THE HOW OF WOW

4. FIRST IMPRESSIONS Psychology studies reveal that first impressions are formed within 7 to 17 seconds of meeting someone 55% of a persons opinion is determined by physical appearance THE HOW OF WOW

5. THE HOW OF WOW

6. FIRST IMPRESSIONS It could make or break your meeting Dress appropriately and conservatively Be careful with accessories, perfumes, hair- styles and footwear, anything that may be distracting THE HOW OF WOW

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8. FIRST IMPRESSIONS Statistics indicate that first impressions are also determined by the words we use 7% of what we think of others is based on what they say THE HOW OF WOW

9. FIRST IMPRESSIONS Before you meet someone for the first time, think about the impression you want to project Use appropriate language for the situation THE HOW OF WOW

10. THE HOW OF WOW STRIKE THE RIGHT TONE

11. FIRST IMPRESSIONS 38% of a persons first impression is determined by the tone of their voice Speak the way you want to be perceived THE HOW OF WOW

12. THE HOW OF WOW BODY LANGUAG E

13. FIRST IMPRESSIONS 93% of peoples judgments of others are based on non-verbal communication How you stand, sit and shake hands communicates a lot more than what you say THE HOW OF WOW

14. FIRST IMPRESSIONS Good body posture, a nice smile, and eye contact Sitting too casually, or unconsciously striking a pose Pay attention and make adjustments THE HOW OF WOW

15. THE HOW OF WOW USE SOMEONEs NAME OFTEN

16. FIRST IMPRESSIONS People like it when you remember their name and call them by name Addressing people by their name increases the likelihood that they will respond by 36% THE HOW OF WOW

17. FIRST IMPRESSIONS As soon as you learn someones name, say it back to them and then repeat it throughout the conversation If you didnt catch their name, be sure to ask for it THE HOW OF WOW

18. THE HOW OF WOW BE ON TIME

19. FIRST IMPRESSIONS Always be on time. Arrive at least 15 minutes early One of the worst offences is not respecting someone elses time THE HOW OF WOW

20. THE HOW OF WOW FOCUS ON THE OTHER PERSON

21. FIRST IMPRESSIONS Talking too much (about yourself) bores your listener Show you are interested in establishing a connection Have a list of questions ready that you want to ask THE HOW OF WOW

22. THE HOW OF WOW BE A GOOD LISTENER

23. FIRST IMPRESSIONS Business studies indicate that listening is a top skill needed to succeed in business Unfortunately, most people only retain about 50% of what they hear THE HOW OF WOW

24. FIRST IMPRESSIONS Be an exceptional listener and ask follow-up questions to show you were listening React to comments with phrases such as; That makes sense. Could you tell me more about that? THE HOW OF WOW

25. THE HOW OF WOW BE CAREFUL WITH HUMOUR

26. FIRST IMPRESSIONS Unless you are an auditioning comedian, be careful or just avoid humour and sarcasm Humour is easily misinterpreted THE HOW OF WOW

27. THE HOW OF WOW NEVER, EVER, EVER, EVER DIS

28. FIRST IMPRESSIONS Find the silver lining, the lessons learned Express only positive thoughts and comments Never dislike, disagree, discuss disappointments, displeasures, distaste, disgust THE HOW OF WOW

29. THE HOW OF WOW BE MEMORABLE

30. LASTING IMPRESSIONS Make yourself memorable Highlight your best features and focus on your attributes and capabilities Highlight every triumph, challenge overcome and achievement related to both personal and professional experiences THE HOW OF WOW

31. THE HOW OF WOW LAST IMPRESSIONS

32. LAST IMPRESSIONS Express gratitude for the meeting Thank the person for the time they spent with you If its an interview, follow up with a hand written thank you card THE HOW OF WOW

33. THE HOW OF WOW First impressions. Lasting impressions. Stand out from the crowd. Janice MacLean | 2013