Sample Interview Presentation Package

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Candidate Profile - Susan Harrell, PMPProgram Management Professional

Innovation | Passion | Results


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Core Competencies

PMP certified, with over 15 years experience managing customerimplementations, application development and information devel-opment (online help and product documentation) projects. Activelyutilize project management methodologies to deliver successfulprojects. Familiar with IT certifications and possess an attention todetail and solid coordination skills to manage such a project.

Solid experience working with customers to understand the re-quirements needed to deliver the contract solution. Experiencedfacilitating requirements gathering, planning scope, resourcesizing, schedule analysis and developing solid comprehensiveproject plans that cover the full project life cycle.

Accomplished at identifying project risks and developingcontingency plans to mitigate the risk.

Excel at managing a project budget, finding ways to stay withinbudget without compromising quality and routinely track profitabilitymeasurements. Understand invoicing and licensing processes andissues related to installing custom solutions at customer locations.

Possess exceptional organization skills and capable of managingmultiple customer projects at one time. Proven experience managingdiverse and virtual teams (employees and vendor personnel). Com-fortable managing stressful customer satisfaction issues and projectteam issues. Innovative problem solver and demonstrates leadershipqualities to direct project teams and build a collaborative, high perfor-mance work environment.

Excel at communicating effectively and respectfully with internal andexternal customers. Possess the written, verbal and interpersonalcommunication skills to facilitate resolutions workable for bothparties. Able to work independently, as well as part of a larger team.Communicating status to stakeholders and project teams are key tomaintaining a common understanding.

The Critical Skills

Proven track record establishing, maintaining and nurturingcustomer relationships. Follow-on business typically followsproject completion. Excel at managing and resolving customerconcerns or issues. Able to address additional customer requestsvia project change requests as a method to protect scope creep.

Experienced managing unexpected resource changes or issues tomaintain project schedules. Experienced working with vendors andthird-party contractors on project efforts. Dedicated to providing staffwith tools or technical assistance to meet aggressive schedules in afast paced environment. Comfortable managing expedited projectdeadlines.

Possess analytical, research and problem solving skills to leaddiverse customer projects and address complex issues. Alwaysevaluating business processes to see if they can be improved orstreamlined. Proficient using Microsoft Office and Project tools.

-Adam Clyde, IBM Technical Sales Manager


● Built a 10-person team to perform implementations, mi-grations, custom programs, training, and problem resolu-tion.

● Focal point between the customer and internal resources.● Created a custom project plan to manage project activities

and timeline.● Managed a risk management plan along with a contingen-

cy plan.● Supported project resources by obtaining whatever they

needed to complete their tasks including negotiatingassistance with other business units.

● Managed project teams cost, quality, delivery time frame,profitability measurements and schedule.

● Assisted team by researching and developing customtraining materials for the Legal end-user training.

● Held weekly status calls and delivered weekly statusreports documenting accomplishments, planned activi-ties, issues, action items, key milestones, and concerns.

● Developed separate customer financial report to identifybillable hours, fixed price milestones and expenses.

● Managed Issues and Action Item logs throughout the lifeof the project.

● Created change requests and statement of works for newcustomer requests. Worked closely with Sales on allcontract requests.

● Upgraded content management (CM) environment and installed four new software solutions. Exten-sive testing was performed prior to customer acceptance

● Migrated all customer production data from the old CM version to the new.● Developed custom code to convert old archived emails to the format needed by new email archive

system.● Tested the legal search capabilities.● Created training materials and held training for legal group.● Trained IT group on records management.● Customized records management functionality to create more rules for managing the archived emails

and data.● Activated records management customizations in Production.

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nCase Study 1 Project LeadershipReinventing Legal Discovery Utilizing New IBM Technology

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● Save time and legal and IT resources needed to search archivesby providing advanced search tools designed for litigationsearches.

● To accomplish this, the customer needed to move old archivedemails to a new archive system in order to use the new searchtools.

● Customer needed to drastically reduce space needed to housecompany’s archived emails and documents.

● This project used five newly released IBM software products thatwould make this solution possible.

● Customer was the first company to use the new software. The project progress was closely managedand potential software issues were escalated to facilitate immediate assistance.

● Lined up design, development, product architects and other experts, as needed, to assist withresolving product problems during implementation.

● Utilized escalation management and key management across business units to minimize timeresolving urgent software issues.

● Factored in buffer to address delays in software releases.● Email migration between two archive systems had not been done before. Negotiated assistance from

key migration specialists to advise us.● Negotiated with Sales special funding to cover resource costs during migration tool defect issues.

● Successfully migrated all customer production data.● Freed up considerable customer storage used for old email archive. New archival software required

70% less space than the old email solution storage required.● Overcame technological limitations to successfully develop custom tools to convert old archive

emails to new archive format.● Discovered new capacity planning and installation requirements that should be discussed in pre-

sales phase to bypass potential issues.● The customer legal staff readily accepted the new archive and search/discovery tools as it shortened

their discovery process and provided higher quality results.● Key customer IT managers spoke at IBM’s annual conference held in Las Vegas,

2010 on their positive experiences and overall savings achieved as a result of implementing this newsolution. Sessions were standing room only.

● Client became a formal reference for IBM so potential customers interested in this solution couldcontact them about the details of this solution.

John Goodman, IBM Software Group, Industry Solutions Implementation Services Director


Case Study 2 The Project LifecycleA Process in Efficiency, Execution and Impact

1define 2plan 3execute 4close

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-Wayne Senitta / Eric Fonkalsrud, Senior Technical Architects at IBM Software Group


Endorsements

“I have had thepleasure of workingwith Susan for severalyears, both of usdoing Project Man-agement work. I havealways found Susanto be highly profes-sional, well prepared,and very thorough inher work. I considerthese to be essentialtraits for a successful-ly managed project,and consider Susanan excellent exampleof how one shouldmanage projects.”

Barbara Sanders, Sr.Project Manager, IBM

“I have had the pleasure of working with Susan at IBM. Shehas always been highly motivated and very customercentric. I have always admired Susan's ability for organiza-tion, as well as her ability to motivate people that were notactually her direct reports. Her ability to mentor in theseareas was greatly appreciated. I would not hesitate to workwith Susan again, or to recommend her for any positionrequiring these skills.”

Dave Warner, Advisory Project Manager, IBM

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Additional endorsements can be found on Susan’sLinkedIn Profile: www.linkedin.com/in/susanharrell

“Susan's project management capabilities, professionalism,and grace under pressure enabled her to lead distributed,disparate, and distressed groups to successful project con-clusions despite the constant confusion and politics associ-ated with CP’s junior status in a global corporate merger. Ilook forward to any opportunity to work with Susan in thefuture.”

Jeff Witzer, PMP, Project Manager at CP Ships

“It was a pleasure to work with Susan and I frequently wanted her to manage my projects.She is very detail-oriented and thorough. She was able to develop strong client relationshipsand effectively handle issues as they occurred. Having Susan in charge of the project defi-nitely made my job easier.”

Bryon Isaacs, Software Services Sales Manager, IBMIsaa

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-Jonathan Foo, IBM Sales – Technical Sales Specialist


Work Samples Project Accountability and Planning

-Bill Pollard, Director of Program Service Delivery, CP Ships

This is a sample page of

a comprehensive Project

Plan used to implement

a next generation

enterprise content

management project in

support of a gas/oil

energy client.

BRIEF


Work Samples Project Control

-Tony Payn – Senior Director of Australian/New Zealand Oceanic Operations at CP Ships

This screen capture shows a financial spreadsheet used to track budget hours versus

actual hours. The resource costs and billable rates were factored in to determine

planned versus actual profitability rates.

BRIEF

Career

Sample Interview Presentation Package