.

Gaining the Edge in Complex Appl ication Processes

Presen ted by Maree Hera th

25 Ju l y 2016

Harvest

Recruitment

Harvest Human

Resources

Harvest Human

Resources

Recruitment

Services

Permanent, Part-

time, Temporary,

Casuals

Diverse

Industries

HR Compliance

Systems

Document

Management

HR Templates

Employee

Engagement

Career Coaching

Resume Writing

Interview Skills

Workshops

Established out of Geelong in 2009, and founded on 20 years’ international

recruitment and HR expertise, Harvest is a one stop shop for your

recruitment, job-search and human resource management needs.

When applying for jobs…

Do you see a great company and

opportunity but don’t know where

to start?

Are you getting bogged down with

Selection Criteria?

Is it giving you a headache?

Straight forward

Just follow the instructions

I’ll pull out a similar application I did recently

How hard can it be?

Maree HerathDirector, Harvest Recruitment and Harvest Human ResourcesTel 1300 363 128maree.herath@harvesthr.com.au

Maree works with clients who are struggling when it comes to recruitment,

employment or HR management.

Maree launched Harvest’s Careers Division in 2012 aimed at helping job-

seekers and career shifters pursue and attain their career of choice.

Career Coaching, Resume Writing and Interview Skills Workshops are offered

on a one-on-one basis that are specifically tailored to client’s needs and to

maximise success.

HarvestHR is excited to launch its first Book Club this August.

From this session..

Learn

What it is big employers

want

The most important

aspect of your job

application

How to respond with

confidence

A Different Approach to Applying

Order of Importance

Response to Selection

Criteria

Resume

Cover Letter

What are Selection Criteria?

Job selection criteria are designed to help make the most accurate

match between the requirements of a position and the skills of an

applicant.

http://www.careers.vic.gov.au/vacancies/key-selection-criteria

Selection criteria are the specific skills, knowledge and experience

needed to undertake the duties of a job successfully. Job applicants

are assessed how they fit against the selection criteria to determine

their suitability. http://www.deakin.edu.au/students/career-

education/finding-jobs-and-applications/selection-criteria

Selection Criteria Examples

Excellent verbal and written skills and sound interpersonal skills.

The ability to achieve positive work outcomes

Demonstrated skills in office management.

Solid analytical skills and attention to detail.

Experience in change management.

A strong customer focus together with demonstrated customer service

skills.

Demonstrated computer literacy skills, including the ability to use

spreadsheets, databases and word processing applications – example

one.

The demonstrated ability to be flexible, to use initiative, and a sound work

ethic.

http://www.selection-criteria.com.au/selectioncriteriaexposedcontentsV3.shtml

How to respond to Selection Criteria

Narrative

Consider how you

would respond to the

question if asked at

interview?

Use the STAR

technique

Must Haves…

Address the criteria

Consider an example (the

situation where the criteria

was displayed)

Ensure they are real,

relevant and recent

Must Haves...

Demonstrate competence (your

approach, what activity or tasks

you performed, who you involved

and how, the steps taken)

Results (what you have

achieved, the benefit to the

team/division/company)

Do Not…

Use Hypotheticals

Assume reader has read resume

Be vague

Respond at a different level (too

senior or too junior)

Use one word/line answers

Reference another document or

response to an earlier question

Go off track

Some Examples

Sound oral and communication skillsMy work experience at Readers’ Bookstore meant that I developed and applied skills in these areas. I was dealing regularly with customers, suppliers and staff in person and over the phone.

One of my duties was to field customer enquiries, which utilised all my communication skills. Dealing with a customer request to order a book involved talking to the supplier over the phone, entering the book and customer’s information into the computer database, ordering the book and recontacting the customer when the book arrived.

Further to this, I clearly and concisely documented this information in our filing system for the benefit of other staff. Using clear communication, in oral and written forms, I ensured a good relationship with our suppliers was maintained and provided efficient and effective customer service.

As a result of this, my manager commended my communication skills at my performance appraisal, and I was delegated to the task of staff trainer.

http://www.careerfaqs.com.au/careers/resumes-and-cover-letters-tips/selection-criteria-sample-sound-oral-and-written-communication-skills

Some Examples

Demonstrated client service focus and experience in a

client service environmentThe response to this selection criterion is modelled on the STAR approach.For the last four years I have been working as a customer service officer in the finance industry. My job involves direct customer contact on a continuous basis and I am often the first point of contact for customers. I am proactive in my relationship with customers and have established a loyal customer base in my local community. This involves a regular calling program to discuss any needs they may have and ongoing face-to-face contact.

I am required to determine customer needs and provide solutions. For example, an elderly customer enquired about her bank account as she felt that there was a discrepancy in the balance. After having a conversation with her in the privacy of my office, I discovered that what was really concerning her was the amount of her last pension payment. As she was not comfortable contacting Centrelink, I did so on her behalf and we were able to clarify the issue and resolve her confusion.

Demonstrated client service focus and experience in a client service environment…cont’d

..She was most appreciative of my help and left my office with her problem solved.

I am passionate and committed to providing excellent customer service and undertake regular training in customer feedback, customer relations and conflict resolution as provided by my employer. I am confident in handling any situation that may arise.

http://www.careerfaqs.com.au/careers/resumes-and-cover-letters-tips/selection-criteria-sample-demonstrated-client-service-focus-and-experience-in-a-client-service-environment

Make your application compelling to take you to interview

Tailor your response to Selection Criteria

Answer as you would an interview question

Use recent, relevant examples

Use the STAR technique

Gain feedback

Make Sure You’re Included

Jobs Fair Offer

Free half hour consultation with Harvest Recruitment or

Harvest Human Resources..Sign up if interested!

THANKYOU

Tel: 1300 363 128

www.harvesthr.com.au

maree.herath@harvesthr.com.au